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1.5 409 Reviews

Volkswagen Complaints Summary

52 Resolved
353 Unresolved
Our verdict: With Volkswagen's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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1:16 pm EST
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Volkswagen tiguan 2019 1.4 r line

So we have had an issue while driving my new Tiguan 2019 and when the car was put into park it got stuck and being frustrated I forced the gear lever which caused damage to my gear lever and had to be towed away to Vw Alberton. My wife and I were told that we can expect a quote that Monday which was not done only until Tuesday. We received a quote with all the parts which was to be replaced in total cost of R25 000 and we took full knowledge of this. However this parts was not available locally and had to be ordered ETA 10 working days, which we also accepted. In this time my wife has sent numerous emails on an update for the car and we have not received feed back from the dealership until we called in. In this the time we were advised that the parts are in PE and will be available on the 10th day. 5 mins later we received a call from the manager who says that there was a mistake and the part is actually there now, which shows me that they already have no idea of were or when the shipment is. Later that day we received a call again from the manager who says that the part that had taken 10 days to arrive was broken when fitting this on which this is the first time that they have seen this issue. Which I can not understand how a vw dealership have mechanics that are not properly trained to work on these parts or cars. We were only given a loan car when this was noticed and was given a VW UP in place of our Tiguan which we could not even use to go on holiday which we had arranged according to the lead time given to repair our car. We eventually had waited an extra 5 days which the manager had promised that the second new part would arrive and promised that this time around we are sure to get the car 100% and he needed only 4 hours to get the repair done. Once again we received a call that this time a cable had been damaged and was not seen and that my gear lever when shifting down into sport does not come back forward and had been told that this cable is not available anywhere in the world and a part number needs to be retrieved from the factory in Germany and will take 3 days for this. Now I can firstly understand how that a vw dealership does not know what is wrong with my car when it had been examined and not know how to get this resolved and break a new part which is not available locally, secondly the attitude of the manager is terrible to clients as he is trying to cover up his tracks from not knowing what is wrong with my car and how to fix this. Thirdly I would like to know why should I be charged for the cable now when this was never put onto my quote initially and I have proof that the manager says after what was done as per the quote our car will be 100%. While visiting the dealership whilst our car was being stripped we were also told that our car had been left outside without shelter because the dealership did not have rollers to move my car inside. I mean for a vw dealership not to have tools when they are doing repairs and services on a daily basis is unacceptable. I have plenty of calls from the manager and his colleague who has promised us to have this fixed but still 3 weeks later this is not resolved. I have been told by the manager today that he gives his word that the car is drivable and we just need to wait until this cable is sourced and brought it to SA.

This is not that first time I have had issues with this dealership as the same manger 6 years ago had quoted me R5000 for a new clutch on a new polo vivo car I had bought from them that had only done 3000km and I eventually still drove the car for another 3.5years afterwards and even sold this back to them after I had turned down there quotation. I really need this issue resolved ASAP as I am not getting any joy out of this dealership and the manager.

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10:16 am EDT
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Volkswagen water pump and the service centre don't change it

I have volkswagen golf 7 (2016) I bought it brand new It's in very good condition I always doing my service on time and change any thing that the service centre asked me to change . last time they told me that the water pump need to change and the cost is 1000 Egyptian pound so I asked them how there is no warranty I just used the car for 28000 km .the answer was the 3 years is ended 5 month ago so I think it's not my problem it's totally clear that is a manufacturing issue and 6 month ago I was at the service centre they don't tell me that it has to change but after the warranty is ended they said that so pleas tell me what should I do I bought an Germany car because it suppose to be durable so how after just 28000km I need to change the water pump
thanks in advance

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4:09 am EDT
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Volkswagen vw polo beats - 2018

Good Day.

I purchased my VW Polo Beats Edition in March 2018. The car currently has mileage of just over 52000km.
The car has went in for all it's services.
Hatfield VW Northcliff assured me that the car is an amazing one and I wouldn't have problems with it.

To my surprise towards August 2018 the clutch cable gave up on the vehicle.
And now again(20/10/2019) - it appears to be the same problem.
I was driving on the N1 highway and the car started making strange sounds. When I stopped, the car could not move as desired when shifted into gear. It moved extremely slow until I got home.
My family and I had to push the car into my yard.
VW promised me that the car is safe and reliable.
It is extremely frightening and astonishing that a brand new car has troubles of this nature.

I refuse to drive this car again as I fear that is not reliable at all.

The car is currently parked at my home and I require assistance.

It appears to me that there could be a factory concern with this car.

I am extremely dissatisfied with this particular car of mine. It is a really beautiful car but I am extremely afraid to drive it again.
I have fully paid this car and thought that I would rather buy another car in another 10 years time. This concern has to be sorted.

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1:02 am EDT

Volkswagen slovenliness on work

I would like to file a complaint about the slovenliness of work of Tsuen Wan service center, Hongkong.
I arrived your service center at 11:26am this morning for car repairing and got a queue ticket at 11:30. Other than me, it was only one couple in the waiting area. And there are 12 service desks in your center. It was not busy in your service center. I noticed there were 3 of your staff talking and playing phone at desk 12. I thought they were not handling repairing case. I waited patiently. After waiting 20 minutes, the group of desk 12 staffs walked away. Then the staff sitting on desk 12 calling my waiting number and providing service for me. When he finished recording my problem, it was 12:02pm. The shuttle bus just left. I need to wait another 28 minutes for the next shuttle bus to subway station.
If your staff talk less or play with his phone 2 minutes less, I can get on the 12:00pm bus. However, he chosed to not working and keep me waiting for 20 minutes. That totally cost me one hour for actually 12 minutes of services. Therefore, I would like to file this complaint.

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2:10 pm EDT

Volkswagen repairs

I repaired my vehicle about 60 days ago at Hatfield VW Bryanston. At the time my main concern was :
The EPC warning light, also known as the Electronic Power Control warning light which I mentioned to the Technician who is Bevan Pentz had advised me that they would do a complete diagnostics and I will receive a quote for repairs that needed to be done. I received a quote from Hatfield VW Bryanston for the amount of R31635.35. I did not hesitate as signed off the quote to get the repairs going.

When I was told to collect my vehicle as the vehicle has been repaired.
I paid VW for repairs and parts and was happy as it was repaired by "VW" direct and not some backdoor mechanic.

This week I experienced the same light "****" EPC I was not worried cause VW promised me a workmanship warranty.

ideally, I visited the Hatfield VW Bryanston after being given the run around first from reception to warranty clerk and then to another employee and then to the Technician who was Bevan Pents again "Really nice guy". Told him what I am experiencing with the EPC light and asked to check my front brakes while at it and if it needs to be replaced please let me know.

He called me to give a status report but my heart sank in when he advised he has Good News And Bad News. I knew immediatly VW is gonna rip me off after that.

I was given the Bad News which was I would have to replace the parts with the Brake which was around (R10000) Ten thousand Rands for this now again as he told me The EPC lights indicates many things I was Saddened by this as that is why I paid R31635.35 about 60 days ago. What is wrong with you people. Please have some ethics on this guys you really expect to pay twice for what I paid for the first time.

Since I bought my VW I spent nearly as much on repairs on mechanical failure as to the value of the actual car. Know you still want to charge me Twice.

This not inline with Consumer Protection Act No. 68 of 2008
and the South African Automotive Industry Code of Conduct

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7:39 pm EDT

Volkswagen volkswagen atlas, bad quality, poor assistance in chile

Dear sirs,

I purchased a Volkswagen Atlas in July 2018.

1. I took it to Klassic Car, the dealer and official maintenance service in Santiago. Last October 9.

2. I Informed the gear box had failed to shift 4 times in the last year.

3. I informed a belt buckle was not working.

On Thursday afternoon I was informed the year maintenance had been concluded but they did not have enough information as to the problem with the gear box and that would take them an additional day as they had to borrow from Porsche a Device that would assist them in the diagnosing the failure.

Friday, Saturday, Sunday and Monday went by without any news.

I called today in the morning and had no answer for the employee first assigned to my car.

Then I contacted other employee, until I got a call from from one employee telling me it was not a gear box problem, but a electric one.

Later on, I got a call from another employee telling me they had mended the gear box issue as it was related to some
Valves.

However, they did not have the car ready because they were still waiting for factory approval to change the belt buckle damaged because the Volkswagen factory said it was a damaged caused by the owner.

I replied saying no one in my family tried purposely to ruin a belt buckle and if it is damaged it is because of bad quality.

All in all it is 7 days without a car, a car that I no longer trust.

The technical assistance provided by Volkswagen is very poor. Not only in Klassic Car but in Miguel Jacob. Staff is not well trained, they are not client oriented and don't seem to provide confidence.

Best regards,

José Luis Londoño

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3:40 pm EDT

Volkswagen crack on a steering wheel

I have recently noted a crack on my steering wheel and raised the concern with my dealership, unfortunately I am advised that they won't be able to assist as the user ("i") haven't been using the hooter appropriately and this is based on assumptions that drivers do not know how to use hooters. I have been using vw cars for years and and know where to press the hooter (indicated signage) and so forth and it is unfortunate that I have to get to this point based on vw's assumption that some of the drivers don't how to use their hooters and it's actually very disappointing, please advise a way forward as I will surely share this information/concern with my insurance should anything happen with the steering wheel unfortunately.

There are clear indications and signs that the heat is causing the issue and I can assure I park the vehicle mostly in covered/sheltered areas.

I await your response accordingly.

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4:52 am EDT
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Volkswagen lost parts - engine cover/cooilant cover

My Name is Kabelo Gilbert Phakathi, Cell Phone Number: [protected]. On the 19 of June I took my car (Polo 1.4 Trendline) to VW Wonderboom to be fixed after it had indicated an EPC light on it and I got quoted for R27 000.00 so we were waiting for my insurance to confirm how are they going to pay where they only paid R7000.00 and I paid R20 000.00 cash. The guy by the name of Tony took about 2weeks before he can even start to fix my car even after I have paid and the insurance had confirmed everything. on the (25 July) I went to fetch the car after they were done fixing it, 3weeks after I fetched the car I realized that the engine cover and towing hook were missing and I informed them of my missing parts and they said they will into it but they only gave me the towing hook and said the engine cover was not there. I spoke to their manager William but he never did anything about it and only say he will look at the cameras to check what was in the car from the day that it got to the dealership but now when I call him they ignore me and say he is not in the office. and he at some point got rude to me by saying engine cover is not expensive I can buy it myself or he can even give me 5 of them. I honestly cannot buy the parts that were in my car when I took it to them. its clear that at Wonderboom they steal parts from our cars when we trust that they will take care of them. please assist me as I cannot drive the car that is missing parts

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12:17 pm EDT
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Volkswagen polo tsi highline 2018- car being stationary while in gears.

I bought a Polo Tsi Highline 2018 model brand new at NTT Abbotsford in East London and took it for every service at the same dealership.

While driving on the evening of Tuesday the 10th September 2019 from Mthatha to East London, my car just couldn't go into any of the gears I selected and this happens in the middle of the road while driving. I stop the car, swith it off and start it after a few minutes but it still does not go into gear, so I switch it off again. After numerous tries of this excercise it eventually goes into gear, revs go up to just above 3 and don't go beyond that. The car does not move an inch.

I call Roadside Assist and report this, they organize a tow truck and I am sent to the address I was journeying to. The following day I call numerous times trying to get my car to be sent to the dealership but it was never sent until Thursday the 12 September 2019. I receive a call from NTT Abbotsford informing that they have received my car and would give me feedback on Monday the 16th. I enquirer about a courtesy vehicle being provided for me but I am told the dealership does not have any and there is nothing they can do for me.

I call Roadside assistance and they help me with hiring a Vehicle from Avis for me to travel back to Mthatha, which is home and advise me that I would need to return the car back to Avis the following day when in Mthatha. Upon my enquiring about a courtesy vehicle for the duration of the time I am without a car, I am told to call in when I have received feedback from the dealership and told the repairs would be covered under warranty. I am told that if this is the case then my case Manager. Would assist me with getting a courtesy vehicle.

On Saturday the 14th September 2019 I return the car to Avis and wait for Monday the 16th to get feedback from the dealership. Today is Monday the 16th and I called the dealership at 12:00 because I had not received any call from them. I am unable to get hold of the lady who is handling my case but told she would get back to me. I call VW alert and ask to speak to my case Manager but told he is on a call and that he would get back to me.

2 hours pass then my case Manager eventually calls to say he still has not received feedback from the dealership and that he would call me when they contact him. This is now something past two in the afternoon. At 16:00 I call the dealership again to eventually get hold of the lady on my case. She tells me she got feedback from the workshop in the morning as my case was the first thing she checked on in the morning, but somehow it slipped her mind to call me. She tells me parts have been ordered and the repairs will be covered by warranty as she had anticipated but they would take 3-4 days to get to them and another 2 days to fit them in.

At this point I ask for a solution regarding my mobility and she tells me they do not have courtesy cars. I tell her that I am inconvenienced and in need of a car as my work requires traveling and because for the entire weekend I was without a car and now I am told to wait another 6 days without a car. She then tells me that so many other clients have required the use of courtesy cars because they have been without cars for a month and more and that I am not the only client whose car is with their workshop. I ask her to advise me on what to do seeing that she is unable to provide me with what I need. She gives me a contact number said to be her Manager's but the number takes me straight to voicemail.

I then call VW Alert again and ask to speak to my case Manager who is said to not ne available. Within minutes he calls back and informs me he has received a message from the dealership informing him about the order made for parts to repair/ refit into my car but that he is waiting for the same dealership to send him a reference so he can try to get the parts to be shipped quicker than the 4 days. I remind him that I need a car as I had previously communicated and he informs me that warranty does not guarantee mobility and that all he can do is to try and hasten the process of shipment. I remind him that he had said that once the feedback comes back stating that my car would be fixed under warranty then they would sort me out for the time frame I am without my car. He denies having said this and says he had said they would see what they can do for me and that warranty does not guarantee mobility.

I am disappointed at this appalling service by VW as I am a loyal VW customer and drove my last VW car for 6 years until i was involved in a car accident. When I thought of getting a replacement car I did not think twice about choosing VW because of how reliable VW is, but lo and behold this is the frustration, inconvinience, disregard and agony VW has dealt me.

I need a solution because I am not satisfied with how my case has been handled.

Bongiwe Tyalibongo
[protected]
[protected]@gmail.com
Car reg- JCY 015 EC

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8:19 am EDT

Volkswagen vw jetta 2014

Dear VW Customer Service,

First of all, let me introduce myself. I'm Hady Ashraf, a Mechanical Engineer and a Volkswagen customer for the past 9 years.

I'm writing this email to express my deep frustration at your company's Service
Center in Egypt. The team here is apparently, so incompetent, and not even willing to help.

Vehicle Details
Brand: Jetta
Model: 2014
WVWZZZ16ZDM057849

Service Details
Location: Marina 5 - North Coast
Date: 05/08/2019 - Time: 18:26:5
Job Order: 001764

If you would allow me to explain the situation. I took my car to a Service Center in North Coast Egypt because its service was due. North Coast Egypt is a bit of a remote area in Egypt, but your company managed to provide a service center there, which is amazing. The service was done, which included, Intake Air Filter - Gas Filter - 4 x Spark Plugs - 2 x Lamps. I had changed the Engine Oil and Oil Filter beforehand. After finishing the service, I made sure to ask the engineer if the car was ok and safe to drive, he then connected the computer to the car and ran a test and then said the car was perfectly fine.

Two days later, however, the car shows 2 lights on the dashboard, EPC and Check Engine light. The car at that point was shaking in an uncontrolled manner. So, I take the car back to the same Service Center, which then told me that this is out of their scope as they are only an "Express Service Center" that only does Oil and filter changes. And I was then advised, to take the car to the nearest "Real Service Center" in Alexandria which is 250 Kms away. They could not even give me a valid way of doing that, or if it is safe to drive the car there.

What I learnt from this experience is NOT to take my car to the EATC Service Center, ever again. Since, they manage to ruin a perfectly running vehicle in planned maintenance and not even admit and fix it.

I parked the car, ever since, so as not to damage the car more and increase its fixing price. Using another car now, and will sell my VW Jetta in case of no resolution being offered, just because of such an incompetent Service Center.

Please note, This is not the first complaint I filed. First complaint, was because EATC Service Center managed to "Cut the wire for the Braking Pad Sensor" and the function does not work anymore. There was no resolution, as well.

Kindly, advise. I would hate to let my VW Jetta go, as I really like the vehicle.

Kind regards,
Hady Ashraf

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6:45 pm EDT

Volkswagen 2009 tiguan 2.0 tsi water pump

Cheap plastic pump leaking, replaced in Feb 2017 with "updated version" (06H-121-026-DD). Coolant leaks began soon after, finally not driveable without daily addition of coolant to reservoir so water pump replaced again in July 2019, not with VW part but with aluminum aftermarket pump.
VW should recall this plastic crap and reimburse all owners who have had multiple water pump replacements.

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2:49 am EDT

Volkswagen bad new car quality

I purchased Polo new car from Volkswagen Malaysia, but the quality of car received is very dissapointed and receive bad customer service and email to Volkswagen Malaysia official email (info@vw.com.my) at least three times but zero response.
So want to try luck see if complain to this channel will work... or maybe another channel which will never response... possibly..

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3:09 am EDT
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Volkswagen new vehicle, consistent faults, exceeding costs

I have noticed the same issue experienced by other VW customers and assume that the quality of standards with the vehicles being manufactured have dropped severely. Vehicles which should not be falsely marketed under the pretence of being a trustworthy brand.
I have purchased a brand new VW polo vivo in 2013 with expectation of avoiding any issues that could arise in comparison to a pre owned vehicle however, the issues which I have been faced with to date are disappointing.
The first fault had been experienced in 2017, my vehicle had just lapsed the warranty period and had a mileage of 82000km. There had been an issue with the double bearing and gearbox, my vehicle was stripped, I was left with no vehicle for 2 weeks and had to cover a cost of R14000.00.
This is the second time that there is a major fault found on the vehicle, with the head gasket at 107000km. I am now faced with exceeding costs once again, costs which could've rather been utilised for the purchase of a trusting brand, other than VW. No financial goodwill in place and I would now request that there be intervention to remedy this issue.

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9:00 am EDT

Volkswagen vehicle accessories and spare wheel stolen

Have a tsi 2018 model the car that has had all sorts of call backs from seatbelts to handbrakes and now the car its self gave a stop start error this is a 2018 model vehicle and its giving problems already.

As if thats not enough when the car was towed away I called at 4:45 the car was only taken at 8 pm I missed my ride and walked home got home after 10pm as if that's not enough for 2 days no one knew where the car was. I called vw northcliff where I asked the tow truck driver to take my car and they didnt know after all sorts of promises from the work shop manager and the principal they couldnt find my car I had to locate my car myself and when the car finally found it was in braamfontein.

I specifically asked for it to be taken to northcliff. The car was fixed after a few days and I had to make the unwanted trip to braamfontein.

I found that my spare wheel had been stolen I told the mechanic about this and he said their form said there was no spare wheel we looked at it all the ticks on the form where carbon copies except for the part that says that I dont have a sparewheel that was written in oen but one could see the carbon peace showing from under the words no spare wheel I asked who normally signes for the car and he said the workshop manager and when I asked for him to becalled he was sitting there and gave me one looked and told the mechanic to deal with me, mechanic came back and said he is unavailble and I should log a complaint.
I asked "so I must use my own resources to logg a complaint why dont you guys logged" the guy said no you must log it. We found that the signature that signed for the car at reception was not that of a manager but that of some unknown person. The mechanic agreed that he could see he tick that they attempted to write over and that the person who signed for the car was not the manager.

I later discovered that my back board swapped out replaced with a old woolie back board, my carpets were also swapped out I also believe my battery was swapped out with another no.

One knows where my wheeel is and what happened to my things are the initial doc filled out by the towing company says that all these things were there but when the form came to vw the details were amended with another pen and the manager that normally signs for the car didn't sign for this car. Someone unknown did as per mechanic.

The car has grease stains on the inside after repaires honestly for a company that has number one customer service this is really first class sucky service I really don't want this car anymore if these guys can fetch their car back id be very happy to give them their mixture of plastic and zink back the car sucks.

A guy names cruz investiages and gets back to me to tell me that I am lying that when the car was towed away the document showed that there was no spare wheel I am very disapointed and asked for the number for the ombusman and the feedback in writing this im still waiting for cruz still hasnt provided the email feedback that he has promised probably just another part of the vw group service thank you vw.

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Update by Ezra.j
Aug 23, 2019 5:10 am EDT

The guy named Cruz called me again i asked him for the number for the ombudsman again and he still hasnt sent it and the service failure continues.

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1:41 pm EDT
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Volkswagen the car

I am very inhappy about volkswagen south africa. I bought a brand new volkswagen in May 2018 a polo. On 2300 km the car gave me problems took it to a dealer and the radiator was leaking. A few months after that when i took the car for his service the heat valve was changed of a brand new car, on 25000 km they changed a wheel barring on the front wheel. Last week my car would not start it is on 32000 km when it started it had no power at all, the dealership took it in and still no report back on what is with the car. It is clear that the car has some huge factory faults and i cannot trust the car anymore. Now they will fix the problem and what next? This is unacceptable from a new car. It is still under warranty why must i have so many problems wirh this car. Lodged a complaint with volkswagen and a week later no response.

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10:48 am EDT

Volkswagen golf 7r - been in 3 times for a problem and still has not been fixed

Hi,

I have left 3 call backs with VW South Africa but have not received any call back. My last case manager was Nicole.

After having a nightmare with WEISS VW South Africa and approximately waiting 6 weeks for my car to supposedly be fixed and then upon collecting the vehicle only to find that it was damaged on the rear vender at the dealership, then dropping back the vehicle at the dealership for repairs, my car still has the same problem ie vibrating when idle and loss of power.

This has been happening for the last 3 weeks but is now significantly noticeable. I do a lot of mileage and cannot afford to have ongoing issues with my motor vehicle.

VW is unable to fix my car. How can this now be resolved? When my vehicle had gone in for repairs I only received a courtesy after 5 weeks and that to a Polo Vivo. I drive a Golf 7R . The service and communication I received from Weiss VW was extremely poor.

As per my previous correspondence I indicated that WEISS VW Purchase my vehicle as they had damaged it. I received a quotation for sale of the vehicle from the dealership of R412kwhich was significantly lower than the trade value but was told the value would be more around R400k because of the damage to the vehicle (damaged by Vw)

Please let me know the way forward and how I may escalate this matter? I have not contacted the dealership on this latest issue as I believe they do not have the competency to fix my car.
The dealership did give me a courtesy call some weeks back and I requested that they get the dealer principal to call me, however nobody called back.

My intention has been to keep the car for at least another 2 years as I extended the maintenance plan for 2 years at R9k.

My car has been at Weiss VW 3 times for the same issue but still has not been fixed!

It's only a matter of time now when the engine warning light comes back on again and I will have to get the vehicle towed.

Please note that I have had numerous communications with the dealership as well as customer care on the issues with the car.(i Purchased the vehicle in 2016, mileage now 66000km).
I have been a loyal VW customer for the last 12 years. In that time I have purchased 3 Vw polo, a GOLF 6GTI, Golf 7R and Golf 7.5GTI.

Currently I possess the GOLF 7R and Golf 7.5 GTI. I believe that I am now being forced to switch to another brand because of poor service levels and constantly having problems with now both my cars. For now I am only reporting issue with the Golf 7R.

I believe the only way forward is for the dealership to purchase my vehicle at a fair price. I await your response.

Regards,

Ahmed Mahomedy
South Africa
+27 [protected]

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6:46 am EDT

Volkswagen customer service in egypt

The customer service in Egypt is extremely unprofessional. It has been a week since my official complaint with zero answer from VW side. My car front shield is broken and I left the car in the service for more than 24 hours to change it and when I went to pick the car they mentioned that they didn't change it as the new spare part is also broken.
I travelled out of Cairo without my car since I left it in the service center and the driver was going to pick it up after they change the shield and get it to me, since then I have been out of Cairo without my car because of such a poor service center.
I did an official complaint and due to poor service they mentioned that they will reply to my complaint in 48 hours as they can't answer in the same day and till now it has been a week with no answer.
Called to escalate my complaint and with zero urgency at the call center they mentioned that they will call within the next 8 hours. I don't really understand how is the complaint system working, it is really a poor system with zero urgency and care to the customers.
How come there is no phone number for complaints. Do I really need to call the call center so that they send an email to the complaint center ! Never saw it before !
Now I knew the reason why many Egyptians advised me not to purchase a VW car and I will advice others not to purchase a VW car too so that they don't repeat my suffer in their life.

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10:57 am EDT

Volkswagen bad service

i am from auto plus collision center we order the part 10 days ago and every time we calling either they hangup the phone and part is on his way the last time they told me 100 percent be there on wendsday the aug/7 and they told me driver got sick and be there by monday the 12 and they dont even answer the phone i realy dont know what to say to my costumer anymore even the junk yard the promisses batter then the voloks wagon and the dealer phone am calling is 7036848888 i hope this will be the last time i need to order the part from your dealer ship

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Volkswagen service no customer care

Dear Sir, my name is Clara. I have a golf sportvan blue motion. Before a polo too. I like very much VW cars because they are known to be the best cars. And they are one the best ones. But I was so disappointed this Friday by the way I was treated. I am a good client of a dealership at my place because I am working quite far away from my house nearly everyday I made 224km to go to work. So you can imagine how many kilometers I do each year. Quite a lot. So my servicing are quite regular and often. I am working early or really late so sometimes I am still on the road at 2am or later. So traveling in the dark is not always that comfortable. So that why having a good car is for me very important because I don't want to get a breakdown during the night by myself. That why my decision to go always by one of VW dealership was for me so important because trust reliable flexibility and quality work were the key to keep my car in shape. But now this Friday I got such a disappointment. I had a appointment at 8.30am, but unfortunately I didn't hear my alarm and woke up around 8.15am. I phoned to the dealership to tell that I am on my way to the garage in a few minutes. Without any breakfast run to the garage and made it at 9am to them. I came to the reception no good morning no reaction just go to the service guy. I walk to him. He saw me. I said good morning he looked at the clock and made me see it. He told me that I was too early and I told him no I am late because it was 8.30 foreseen. At that point I understood what he meant. And I got upset by asking him if he was joking with me or what. That I did phone to tell about my delay. The car would have stayed a whole day. Is an appointment by one of your dealership a dentist or doctor appointment? Question! After seeing my reaction he changed because he didn't expect me to react as I am usually a calm woman and never complain about them. He told me that no one did tell him about it. Why reacting like that then? My car had a strange weird nose. I wanted to go already two weeks ago but didn't get any appointment. Got one appointment on Friday. The result after leaving my car a whole day at your dealership is 364euros to pay and still the weird strange nose. Really why are they working in a garage if they cannot solve the problem! What should I do now the nose is still here every time I drive. I am afraid to go with my car but right now no solution. And get treated so bad. I am a woman and have no idea about cars. Should I now learn about how a car function so that men in your dealership is not treating me like a stupid one and made me believe everything . I want a solutions. I am sending pictures of some of my invoices I paid and how often I am there. Also pictures of what he think can be the nose or weird problem. The service guy didn't talk to me about it when I came to fetch my car. The one giving me the whole explanation was the receptionist the one having no ideas about cars repairs but just picking up a phone. I didn't meet the servicemen or talk to him about my car. He was gone. My car is still having that strange nose. So I asked to see the boss but he was neither there. I talk then that I will come this Monday to see the boss because i am totally disappointed and fed up to be treated like that. On that day when I took my car I didn't realize afterwards lately that one pair of my Nike shoes at the back got crushed from a dirty oily shoes. I didn't take them away because they are my gym shoes and they are always at the back so not really valuable. I didn't take a picture but I should to show how I found them. I was under schock. And that is a shame for VW cars to have such a dealership with no customer care. I am really sad, disappointed, lost and afraid because I don't know where to go exactly with my car to get a good trustworthy peoples who cares about their clients and want to make them feel good. And not to threaten them by crushing their shoes.

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Volkswagen my complaint is about bad service at vw maintenance service agent in egypt. egyptian automotive & trading co.

My name is Emad Nabil. Egyptian male. Live in Cairo Egypt. My email address is [protected]@savola.com. My mobile number [protected]. I own a VW Passat 2012. Chassis number 056303. Engine number 75642. Millage reading as of today is around 49, 000 Kilometer. Two days ago My Passat engine would not start at all. It just happened without any previous warnings. When I failed to start the engine I did call the Authorized maintenance service agent. They asked me to bring the car. I did send the car to the agent workshop on a truck. Today the service technician called me and told me that the engine starter motor is broken and that it has to be replaced and he told me that this part is not in stock and that it has to be ordered from Germany and that it would take two months for the part to be available THAT IS IF IT IS AVAILABLE IN GERMANY? And then he asked me for 1. To leave the car parked at the workshop until the part is received or 2. Come and take your car. I was shocked by what I heard. Then I did ask him are you going to offer me a replacement car until I receive my car after two months. The answer was, sorry sir we don't have a replacement car as all of them are having major overhaul. The guy gave me no choices and now I am left without a car for two months. I am very upset and frustrated by the type of irresponsible service offered. Is this right? Is it fair? Does it make sense to have a zero stock of an important item like this in their warehouse? Please help. I trust that I will get the needed help from you. Again I am very upset and frustrated. Please help to save the name and reputation of VW in Egypt.

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Volkswagen Customer Reviews Overview

Volkswagen, often abbreviated as VW, is a prominent automobile manufacturer known for its wide range of vehicles. The company offers a diverse lineup that includes sedans, hatchbacks, SUVs, and electric cars. Volkswagen is recognized for integrating advanced technology and safety features into its models. Additionally, the brand provides maintenance services, parts, and customer support for vehicle owners. With a global presence, VW aims to cater to various consumer needs and preferences in the automotive market.

Volkswagen In-depth Review

Overall Rating: Volkswagen offers a wide range of vehicles that cater to various needs and preferences. With their commitment to quality and reliability, Volkswagen has established a strong brand reputation in the automotive industry. Their vehicles are known for their performance, fuel efficiency, and safety features. The interior design and comfort of Volkswagen cars are also commendable, providing a comfortable and enjoyable driving experience. The technology and connectivity options offered by Volkswagen are up-to-date and user-friendly. Customer service is another area where Volkswagen excels, providing excellent support and assistance to their customers. In terms of pricing and value for money, Volkswagen offers competitive prices for their vehicles, considering the features and quality they provide. The resale value of Volkswagen cars is generally good, making them a wise investment. Volkswagen also prioritizes environmental friendliness, with their commitment to producing eco-friendly vehicles. Overall, Volkswagen is a reliable and reputable brand that offers a great selection of vehicles with excellent features and performance.

Vehicle Selection: Volkswagen offers a diverse range of vehicles to suit different needs and preferences. From compact cars like the Golf and Polo to SUVs like the Tiguan and Touareg, Volkswagen has something for everyone. They also offer electric and hybrid models for those looking for eco-friendly options. With their extensive vehicle lineup, Volkswagen ensures that customers have plenty of options to choose from.

Quality and Reliability: Volkswagen is known for its commitment to quality and reliability. Their vehicles are built to last and are known for their durability. Volkswagen uses high-quality materials and advanced engineering techniques to ensure that their cars are reliable and perform well over time. With regular maintenance and care, Volkswagen vehicles can provide years of trouble-free driving.

Performance and Handling: Volkswagen cars are known for their impressive performance and handling. Whether it's the sporty Golf GTI or the powerful Passat, Volkswagen vehicles offer a thrilling driving experience. The engines are responsive and deliver ample power, while the suspension and steering provide excellent handling and control. Volkswagen's focus on performance ensures that drivers can enjoy a dynamic and engaging drive.

Fuel Efficiency: Volkswagen is committed to producing fuel-efficient vehicles. Their lineup includes models with efficient engines and advanced technologies to optimize fuel consumption. Whether it's a compact car or an SUV, Volkswagen vehicles are designed to deliver good fuel economy without compromising on performance.

Safety Features: Safety is a top priority for Volkswagen, and their vehicles are equipped with advanced safety features. From advanced driver assistance systems to robust structural design, Volkswagen cars offer excellent protection for occupants. Features like adaptive cruise control, lane-keeping assist, and emergency braking systems contribute to a safer driving experience.

Interior Design and Comfort: Volkswagen vehicles are known for their well-designed and comfortable interiors. The cabins are spacious and offer ample legroom and headroom for both the driver and passengers. The seats are supportive and provide a comfortable seating position, even on long drives. The materials used in the interior are of high quality, giving the cabin a premium feel.

Technology and Connectivity: Volkswagen vehicles come equipped with the latest technology and connectivity features. From touchscreen infotainment systems to smartphone integration, Volkswagen offers a seamless and user-friendly technology experience. Features like Bluetooth connectivity, navigation systems, and voice control enhance convenience and connectivity on the road.

Customer Service: Volkswagen is known for its excellent customer service. Their dealerships provide a high level of support and assistance to customers, ensuring a smooth and hassle-free buying experience. Volkswagen's customer service team is responsive and knowledgeable, addressing any queries or concerns promptly.

Pricing and Value for Money: Volkswagen offers competitive pricing for their vehicles, considering the features and quality they provide. While they may not be the cheapest option in the market, Volkswagen cars offer good value for money. The build quality, performance, and reliability of Volkswagen vehicles make them a worthwhile investment.

Resale Value: Volkswagen cars generally have good resale value. The brand's reputation for quality and reliability contributes to their vehicles holding their value well over time. This makes Volkswagen cars a smart choice for those looking to sell or trade-in their vehicle in the future.

Environmental Friendliness: Volkswagen is committed to environmental friendliness and offers electric and hybrid models in their lineup. These vehicles produce lower emissions and contribute to a greener and more sustainable future. Volkswagen's focus on eco-friendly technologies and practices makes them a responsible choice for environmentally conscious buyers.

Brand Reputation: Volkswagen has established a strong brand reputation in the automotive industry. Known for their quality, reliability, and performance, Volkswagen is a trusted and respected brand. Their commitment to customer satisfaction and environmental responsibility further enhances their reputation.

User Reviews and Testimonials: Users have praised Volkswagen for their quality, performance, and reliability. Many users appreciate the comfortable and well-designed interiors of Volkswagen vehicles. The technology and connectivity features have also received positive reviews for their user-friendly interface and seamless integration.

Comparison with Competitors: When compared to its competitors, Volkswagen stands out for its combination of performance, quality, and reliability. While some competitors may offer lower prices or specific features, Volkswagen offers a well-rounded package that appeals to a wide range of customers.

Pros and Cons:

  • Pros: Wide vehicle selection, quality and reliability, performance and handling, fuel efficiency, safety features, comfortable interiors, advanced technology and connectivity, excellent customer service, good value for money, strong resale value, environmental friendliness, strong brand reputation.
  • Cons: Some models may have higher prices compared to competitors, limited availability of certain features in lower trim levels.

Conclusion and Recommendation: Overall, Volkswagen is a reliable and reputable brand that offers a great selection of vehicles with excellent features and performance. Whether you're looking for a compact car, an SUV, or an eco-friendly option, Volkswagen has something to offer. With their commitment to quality, reliability, and customer satisfaction, Volkswagen is a brand worth considering for your next vehicle purchase.

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Phone numbers

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