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1.5 409 Reviews

Volkswagen Complaints Summary

52 Resolved
353 Unresolved
Our verdict: With Volkswagen's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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11:01 am EDT

Volkswagen vw polo tsi 1.0 registration number nrb 50484

My name is Nosingiphile Yvonne Zungu. I bought my first car at Midbay Motors; Richards bay on the 05 October 2018 through VW Finance. The vehicle was under a 3yr warranty as well as a 3yr service plan.

On the 26 June 2019 I took the vehicle to Midbay Motors; as per prior booking; to have a damaged part replaced. The part had been damaged during the first service; which was at the same dealership. I was amongst the first few people to arrive at the dealership that day; so I hande the vehicle over; with the keys.. They did their inspections as per their procedure and I was told that I was going to get my vehicle on the same day.

I walked to the nearby mall for some shopping while waiting for my vehicle.. I went back to the dealership around 12H45; and found that my vehicle had not been touched; so I exercised patience and waited in the waiting area; until I started to panic around 16H00; wondering what was taking so long.. I still had to travel to Nongoma; where I reside because of work.

My advisor for the day(Brandon) told me at about 16H10 that the Service Department manager(Mr Ashok Rooplal) would like to speak to me in his office. Mr Rooplal came in as I was sitting there frustrated; and informed me of an unfortunate incidence that had occurred on that day, where two vehicles had been stolen within their premises .. he then told me that one of those vehicles was my vehicle. He said they were in possession of footage record; and they could not recognise the perpetrators. I never saw the footage.

Shocked as I was, I called my fiancè to tell him what had occurred.. When I asked Mr Rooplal where the car keys were; he told me that the vehicle had been left unlocked; with the keys on the ignition as that is how they normally operate. I was offered a lift home; and because they were about to close business for the day; I was told to expect a call from the dealership the next day regarding how they were going to assist me going forward. Piet the driver dropped me off safely at Nongoma.

The same evening, my fiancè and I decided to drive back to Richards bay Police station; where we were told that a case of car theft had been opened by the dealership; and the vehicle had also been reported as stolen;by the dealership.

The next morning (27 June 2019) my fiancè and I went to the dealership; and this time I got to meet Mr Stanley Joseph; the General Manager of the dealership; who was so sympathetic and offered me a courtesy vehicle to drive until the whole matter was resolved. He also said that the matter was an internal one; and that he preferred that it be solved as such.. so there was no need to report the matter to VW SA according to himself.. He also refused to put anything in writing with regards to the whole incidence..

Mr Joseph then asked if I had car insurance; and I said yes, Auto and General.. so he said I should lodge a claim from my car insurance; which I did infront of both the managers Mr Rooplal and Mr Joseph; they let me use their landline; and they put it on loudspeaker as I was speaking to the consultant. They even gave their personal contact details to the consultant; in case there would be any queries. It was agreed that I would inform them once I had recieved feedback from my car insurance company; and they would take the matter from there. Mr Joseph verbally committed to covering the excess fee as would be required by the insurance company.

On the 22nd of July I recieved feedback from my insurance company; apparently they had recieved a settlement letter from VW Finance. I have attached an image of the statement of the breakdown of the payment to VW Finance; as e-mailed to me by Auto and General. I was informed that since the funds had been paid in electronically; they would only reflect on VW Finances system within 3-4 working days from the day it was paid in (22 July 2019)

As agreed; I telephonically informed Mr Rooplal about the feedback; and that there was a shortfall amount of R67561.55 that was still in my name; which I unfortunately did not have cover for. He told me that he would escalate the information to his fellow managers; and would get back to me with information as to how they plan to resolve the matter.

My expectation at this point; was that the dealership would commit to covering the shortfall on my behalf; so that I would be free to apply for a new car deal.. I expected this of them because I believed that we were equally victims of the car theft; and that I had done enough on my part, to meet them halfway with my insurance company.. so I felt covering the shortfall amount was the least they could do..

The next day (23 July 2019) Mr Rooplal told me to make contact with Mbali (my sales person for the now stolen vehicle); who had apparently been trying to get hold of me with failure. When I called Mbali; she told me she had recieved an e-mail from her seniors; asking her to apply for a new car deal on my behalf; and she was therefore requesting that I send her my documents to enable such.

I refused to apply for a new car deal from VW Finance; because I still owed them the shortfall amount; and the dealership had not given me feedback on what they intended to do about the amount.

My take on this; is that they were trying to cun me into applying for another car deal; so that VW Finance would consolidate the two debts; and I would end up paying one monthly installment that covers both debts..
So basically I would end up paying for two vehicles simultaneously, with no questions asked.. and they would be left to account for NOTHING AT ALL with regards to the loss of my vehicle. So I feel that they mistook my kindness for stupidity; and that does not sit well with me.

So I decided to inform VW SA about this whole matter; and I stated that since Midbay Motors have proven themselves untrustworthy; I no longer expected them to cover the shortfall on my behalf; but to account for my vehicle; which was stolen in their possession. I also believe that they negligently left my vehicle unattended; unlocked and with the keys on the ignition; and that for such reasons; they must be held accountable.

Consequences to me:
1)I have paid more than R36000 in monthly installments already
2) I still have to pay the shortfall amount of R67561.55; in monthly installments for the next 16 months.. At the end of all these payments I will be left with nothing to own;; as if I was paying for a hired vehicle..
3) I stand to be regarded as high risk the next time I apply for car insurance; because I have claimed before;; for a vehicle I did not lose.
4) I have been emotionally and psychologically depressed ever since the incidence occurred; yet I never recieved any sympathy from Midbay Motors; except for the courtesy car.
4) I have been driving around for the whole month with a vehicle that has their stickers on it; thus I have had to explain myself to curious people; which has been quite traumatic for me.. and I know that I have been advertising the businesses for zero remuneration.

I would like for some justice on my part in this regard.

I thank you.

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9:44 am EDT

Volkswagen toyota corolla 2013 model

My name is Patrick Mongalane i bought car last year december at vw westgate ( TOYOTA COROLLA) under trevor campling management and the car has being towed three time at vw westgate by towtruck for the engine problems fixed but no progress and till today the car is not fixed. i spoke to my finacial institution about this issue hence my account is up to date with payments but i am not driving the car, the car has warranty but trevor is not helping i spoken to the dep principal with my lawyers even now the is no progress hence Mr pillay said "i must consult my finance institution" what kind of help is that?.My concern is i am rising this matter with the print media and social media as i am spending alot with my lawyers as my son was treated badly he even resigned because of this matter, this is now affecting my family relation.

0738524833/0798934131 this matter should be address asp before 31/07/2019 because i have proove of many clients who had same problem but being assisted but because my son was working there i am not assisted this is directed to trevor. the is prove A7 silver had same problem but client assisted and there is also prove of the jetta tsi silver as well.

you have option i am tired of paying money for car that i am not driving

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3:50 pm EDT

Volkswagen complaint

Dear Sir / Madam,

I am writing to you to raise an issue about: CO2 emission certificate

The issue that I have experienced was: I bought a 2014 passat from Qatar and which was manufactured in the USA.
I shipped my car to Tunisia but the Tunisian customs authority asked for the CO2 emission certificate to let me register my car within the Traffic department.
Unfortunately, Volkswagen Middle East were not professional and after asking for the car papers and promising to give the certificate, said that the employee in charge of this matter is on leave, which I find ridiculous

It occurred on: 24/07/2019

This meant that I can't complete my car registration in Tunisia and I don't have the right to use it on road.
What is worse is that I have to go back to Qatar within a week but I cannot travel unless I make everything clear about my car.

I just ask for the CO2 emission certificate to be sent so that I can register my car and get all the official papers in Tunisia

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Hosni Benjeddou

The dealership Volkswagen Middle East

Menzel Bouzayenne
Sidi Bouzid Sidi Bouzid
9114

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4:48 pm EDT

Volkswagen did not honor trade-in agreement

We moved from California to Denver and wanted to trade in our Tiguan. McDonalds VW promised that the last two lease payments ($750) would be covered under early trade in prgram. However we never got our check, I called and got the promise "we'll get back to you" but they don't reply and I even wrote to the CEO with no reply. Can't trust this company so get everything in writing or go elsewhere.

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4:41 am EDT

Volkswagen emergency key not working - vw passat cc

Hi,
I have a VW Passat CC, model 2012 in Qatar.
WVWAP13C8CE720181.
All service and maintenance are made at the dealer.
Recently my car battery went off and FOB is not working so I could not access the vehicle using my remote control.
Called the dealer and the they came to use the emergency key to unlock the car but the emergency key is not working too. This is a clear factory defect.
Now the dealer technicians want to do more work, drill the passenger door to open the car, costing a lot of money which they want me to pay for.
This is clearly a manufacturer's problem and factory defect that I should not pay for.
Please advise.
Thank you.
Ahmed Hafez
+[protected]

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1:54 am EDT

Volkswagen customer service

I recently bought a second hand volkswagen passat and I immediately brought it in for service. The initial service went fine and it had some minor issues that I am hoping to rectify soon. However one month later my engine light came on and I went back to giltrap vw botany and they said my fuel injector and glow plug needed replacing, I paid for the German parts only to then be told on the day of replacement that there is another issue within the engine that I need to have fixed. Meaning I have now had to fork out close to 3, 000 dollars to fix my car. But what frustrates me is my car is being held at the workshop for now another 2 weeks till more parts come over from Germany. And because I'm on my restricted licence I am not able to have the curtesy car but am left with no car for another 2 weeks. Even though I can legally drive I'm not allowed the car, secondly I understand that vw is a German company but constanlty having to pay thousands of dollars for parts to be shipped over from Germany seems counterintuitive for a workshop and its annoying to put it simply. To be completely honest this experience has made me incredibly weary of vw and my car in general and all but fear driving it now in case it has another fault worth 1, 000+ dollars I'll have to fix. I'm complaining because it has left a bad taste in my mouth about Volkswagen and makes me reconsider why I even bothered with my own car.

Regards
Shamimeh.

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10:57 pm EDT
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Volkswagen driver's seat

The drivers seat will not go up or down and the seam has come apart at the side of the seat. Also the back head rest has come unglued from its plastic frame. The liner in the roof has also started to tear. I have had the for 5 years not happy at all as the seat alone will cost a fortune. As I am looking to retire this year getting it fix myself is not an option.

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4:58 pm EDT

Volkswagen tow bar

I have contacted your Customer Service department regarding a factory fitted towbar I had fitted on my T Cross but am not happy with the response I had from Philip Holmes especially the last email. I believe when you spend £700 then it should come with a towbar cap to protect it from dust dirt and grease getting on trousers etc.1

I have just purchased a new T Roc with a detachable factory fitted towbar.

My previous car was a Tiguan which also had a towbar that came with a towbar cap with a white VW badge on it.

The TRoc doesn't have a towbar cap and I wondered how I can get hold of one as it looks much nicer with the cap on it!

My garage has said they have checked but can't seem to find one on the VW parts.

Is there anything you can do to help? I know it sounds fussy but when I go on holiday I don't take the towbar off and the car looks much nicer with the VW towcap on it? And I find it hard to believe you can't get one!

I look forward to hearing from you shortly as I am going on holiday soon.

Many thanks,

Dave Minchin.

Telephone number: 0787 087 1853
Registration or VIN: WM19 LHY
Many thanks in advance,
Volkswagen Customer Care team

Sent from my iPad

Re: Volkswagen T-Roc - WM19 LHY

Dear Mr Minchin

Thank you for your recent comments regarding the issues which you have experienced with your Volkswagen vehicle. Please accept my apologies for the delay in my response.

Unfortunately I only have access to the same parts that your Volkswagen Retailer would search and I am unable to find a tow bar cover for you.

I know this will be disappointing but it may be something that could become available in the future.

I hope you enjoy your holiday.

Kind regards

Philip Holmes
Customer Relations Advisor
Volkswagen Customer Services Centre

T 0800 083 3914
E customerservices@volkswagen.co.uk
Internet: www.volkswagen.co.uk

Thank you for your response Phillip.

I must admit to be being very disappointed that someone spends as much as £700 on what is a brilliant towbar and it doesn't come with a towbar bar cap.

It amazes me that something as cheap as a towbar cap which stops dirt, dust and grease on peoples clothes and the fact my last vw Tiguan came with one isn't supplied!

I think Volkswagen cars are brilliant hence why my wife and sons all have one too so can't fault the car but must admit to being very disappointed that my new Troc doesn't come with a cover.

I think you should let the powers know that customers would expect this when purchasing a towbar and would like to know when VW will produce them and if VW have any idea where I am can get one with the VW badge in it please?

Many thanks,

Dave Minchin

Sent from my iPad

Re: Volkswagen T-Roc - WM19 LHY

Dear Mr Minchin

I will feed your concern back to the relevant department.

I don't know where else you could purchase one but I would look on-line as there may be a website that sells them

Kind regards

Philip Holmes
Customer Relations Advisor
Volkswagen Customer Services Centre

T 0800 083 3914
E customerservices@volkswagen.co.uk
Internet: www.volkswagen.co.uk

Thank you Phillip.
Please could you make sure the relevant department keep me informed as I am keen to know what their comments and thoughts are?

Many thanks,

Dave Minchin

Sent from my iPad

Re: Volkswagen T-Roc - WM19 LHY

Dear Mr Minchin

Unfortunately I wouldn't be able to keep you updated.

It could be months or longer before hearing anything about new products.

My best advice would be to regularly check the accessories section of www.volkswagen.co.uk

Kind regards

Philip Holmes
Customer Relations Advisor
Volkswagen Customer Services Centre

T 0800 083 3914
E customerservices@volkswagen.co.uk
Internet: www.volkswagen.co.uk

I look forward to your comments as I feel as a customer whose family has 6 VWs should be kept informed when this part becomes available and I don't understand why I had one with my Tiguan but not with my TCross.

I know it's onoy a towcap but it's the principle behind it and the fact that other manufacturers come with one.

Many thanks

Dave Minchin

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11:05 am EDT

Volkswagen denial of warranty

I purchased my VW golf tds October 2017. Since I got it the battery had to be replaced twice. The first time it was replaced for free but the second time my request for a new one was denied. The reason? The dash cam caused the battery to fail according to the service personnel. My dash cam automatically turns on when the car is started and turns off when the ignition is turned off. Furthermore when it's on the screen turns off after a few minutes even though it continues to record video. I do not believe it is the cause of premature battery failure. It is a plug and play device and gets power using a cigarette lighter adapter.

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8:22 am EDT

Volkswagen jetta recurring issue of the engine and epc lights going on that causes the car to loose power.

VW have not been able to resolve this issue on my Jetta 1.4 TSi for over 4 yers now. The car has gone more times then i can remember to get this issue resolved. Each time they tell me to bring the car in and they will need to run a diagnotic test. They have already chenged 9 injectors to apparently resolve the issue. The soltion lasts maybe only 3 to 4 months and we back to square 1. repeated this cycle for over four years. Each time VW say they have resolved the issue by replacing some part or the other with no obvious success. (Trying the same thing over and over hoping for a different result is just insanity) The car sometimes sits at the dealership ranging from 1 week to 3 months. Each Time they cannot even provide me with a coutesy car.
They have apparently got in master technicians and communication directly from Germany on what should be done to resolve the issue. However as usaul no success. VW have been experimenting to resolve the issue at my expence and inconvience with no success.
The exuses, poor customer care and service is just not acceptable.
I have been a loyal VW client for over 20 years having purched 4 brand new cars.
I never purchese another VW ever again.
I have been requesting for contact details to whom i may escalte the issue and a full report on the cars history numerous times. Neither VW dealerships nor VW South Africa have been able to provide me with information.

Hoping this Message reaches the relevant authorities.
Please contact me at : +[protected]
Mail: [protected]@gmail.com
Car Reg. no CY 41 GJ GP

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Update by Vikesh Parag Vikesh13!
Mar 10, 2020 7:44 am EDT

VW re-occurring issue and non-existent customer care.
Follow up from posts on 15 July 2019 and 23 July 2019.

As expected I experienced the same issue again mid November. I dropped my car off at the dealership as per the managing director’s request.

The Car remained with VW McDurling till the 28th January 2020. I requested a Courtesy car and once again got same excuses as always "they have nothing available and will inform me when one is available". For over 10 weeks I got nothing.

As usual VW South Africa and the Managing directors office were of no help. When I requested to speak to the Managing Director I was told that HE is not office bound and therefore cannot be reached apparently, and he is not available through any forms of communication. Let it be via phone or e-mail?

Each time I ask what is VW what are they going to do to resolve the issue or provide me with some sort of guarantee that I'm not in consistently stress of getting stuck somewhere, they give me a sad excuses of they cannot make a call and their hands are tied.

They then pass the buck on to the dealer principle and regional manager saying that the regional manager will review my case and make a call.

If the managing directors office has no power "As they say their hands are tied" to make a call and solve the re-occurring issue of selling me a faulty car, what can the dealer principle or regional manager possibly do? If the managing director’s office can't do anything about it what can anyone below them do?

When I dropped my car off I had half a tank of fuel, when I collected it, they gave it to me empty. The fuel range reading showed 0km.

They were however very confident that this time they had managed to find the underlying problem and resolve the issue.

Collected my car on the 28th January 2020 and on the 30th January I experience the same issue again! The engine and EPC light came on, and there was loss of power, the car begins to jerk and it was not drivable. I have been having this issue from the 3rd month of buying this car BRAND NEW VW JETTA 1.4 TSI to date! SAME ISSUE 6 YEARS DOWN THE LINE!

I called VW McDulings dealer principle from the side of the road to ask what I must do now? He said he will speak to the regional manager and get back to me and as soon as a courtesy car is available I can bring my car in and take the courtesy car. To date (10 March 2020) nothing has been done and I have no communication from them regarding what is to going be done? My car is sitting in my garage eating dust!

After I have made numerous follow up calls to see what is being done to deal with this once and for all and VW South Africa never bothers to contact me, I was told that the regional manager will be assessing my reports and getting back to me with regards to what they are going to do to resolve my issue.

6 Weeks late today the 10 March 2020, I still have not received a single communication from any of them. From THE MANAGING DIRECTORS OFFICE TO THE DEAR PRINCIPLE TO THE REGIONAL MANAGER not one of them.

I am therefore posting this again hoping someone within the VW group that actually has some authority and really gives a damm about the VW brand to get in touch with me.

I hope that whom ever reads these posts note that there is NO AFTER SALE SERVICE from VW! If you bought a faulty brand new car that’s your problem as VW has their money it's not their concern anymore.

Once a loyal VW Brand customer for the last 20 years.

Regards,
Vikesh
Mail: viki13x@gmail.com

Update by Vikesh Parag Vikesh13!
Jul 23, 2019 7:54 am EDT

Hi,
Just a follow up on the above complaint.
Picked up my car on the 18 July after it sat at the dealership for roughly 3 months. Surprise surprise on friday the 19th July the very next day, the EPC and engine lights go on and I loose power getting stuck on the side of the road. The car was towed to VW dealership again.
As usual they find another faulty coil. Same issue I've had since purchasing the car brand new.
How many times do I need to repeat this process before VW going to decide to actually find the underlying problem that keeps causing the coils to be damaged.
Totally unacceptable.
I will NOT be accepting this car back.
I will also not tolerate being told this issue is resolved and that I should just monitor the car.
This leaves me with no peace of mind when on the road.
Regards
Vikesh
Tel:[protected]

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12:56 am EDT
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Volkswagen customer service

I dropped my car off to service and Steve was my adviser. I've had him before and he was a little shady the last time I worked with him, but I thought I would give him one more chance. Of course things started out good, as they usually do. However, when it came to pick up my car after I received my diagnostic, Steve told me it was 138.00. My mother was with me and she understood everything exactly how I understood it. We both were under the impression that the bottom line was 138.00 for the diagnostic. Well when I went to pay, it was 277.00 which is not what I understood it to be. So when he came back he explained that it was 138 per diagnostic test. The things that bothered me was that I told him what the problem was. The mother board is not responding to any commands. That should have been the only test he should have done. Since that would have explained everything. I did not ask for any other tests to be done. I already knew what the problem was. I just needed him to confirm my findings. So when I told him that I was not going to pay the 277.00 and I was only going to pay for the test that I brought it in for, they refused to give me my car back. He tried to see if the manager would take some of the fees off and the manager said that she would take 50.00 off, which to me that was not satisfactory since 50.00 is not much considering how much money I was about to put into the car (3, 000.00). When the manager came out to speak with me she said that this was the best she could do. I explained to her that I had just put 1500.00 into new breaks two weeks ago and that's how I found out about the mother board being bad. Apparently she was highly offended that I took my car somewhere else to get my breaks done because she said I was not a loyal customer and therefore I was not a valued customer. I was appalled. I was told that they would hold my car there until I was ready to do the work on my car or pay for the diagnostics. It was up to me. So I tried to call them to inform them to start the work on my car, but no one would call me back and no one would take my calls. It appears to me that they were trying to keep my car there long enough for them to take ownership of the vehicle. I finally got through to the sales manager that actually helped me purchase my car, Carlos. I was actually shocked at how callus and curt he was with me. He was absolutely no help at all and actually sided with the service manager, who also claimed and lied by telling me that she was one of the owners. However, Carlos made it very clear that she is not one of the owners, but she has been working there for 30 years. In my opinion, these people are a cancer for this company and I will do everything in my power to make sure the public knows not to buy cars from them. They are the worst - they are liars no matter what the cost is to you. After all, as long as they make money off of you, they could care less if they ever see you again. They figure they'll always be another sucker after you're long gone. Please spread the word...
DO NOT BUY FROM GUNTHER COCONUT CREEK - They are liars and thieves.

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3:44 am EDT

Volkswagen poor client service - vw lindsay saker kempton park

Good Day

I am the owner of a 2016 Polo 1.4 Conceptline bought brand new from a VW dealership in KZN in Feb 2016, the vehicle went for all the required services as per the service book to a VW dealership, where my concern came in is when I heard a strange knocking noise around Jan 2019 from the left front wheel area only when I accelerate but when I remove my foot from the accelerator pedal the knocking noise disappears. I booked my vehicle into VW Lindsay Saker Kempton Park for the FIRST time in Jan 2019 (Vehicle was still under manufacturer warranty at the time) & was at the dealership for 2 days, they informed me that they cannot find a fault/knocking noise. I then booked the vehicle back into the same dealership in June 2019 for the SECOND time as the noise was getting worse by the day, the dealer contacted me saying the front lower control arm bush is cracked. I did not give the go-ahead as the control arm bush has nothing to do with a knocking noise when you accelerate, a control arm bush moves up/down as the wheel goes up/down. I then booked the vehicle back into the same dealership in July 2019 for the THIRD time to get this knocking noise sorted as this is a huge safety risk to drive with this noise and stressing if you will make it safely to work/home.

On 3 July 2019, I received a call from the dealer saying they can hear the knocking noise now coming from the gearbox area & they gave me a quote of R9000.00 for labour cost just for stripping the gearbox & then to find the faulty part will be added extra onto the quote.

My first problem with this is that when the vehicle was booked in for the noise complaint in Jan 2019 (under warranty), they could not identify the fault when it first started, secondly they quoted me for a cracked rubber (bush) which is not the root cause of the knocking noise, thirdly I get a quote of R9000.00 for labor cost but I escalated the problem to the dealer 5 months ago whilst the vehicle was still under warranty & lastly my vehicle ONLY has 50 000 km on the clock, I would understand these type of parts to break/wear out if the vehicle had allot more kilometers, like for instance 120 000 km, that would be reasonable! Now that the warranty has expired, now that I have received this quote they expect me to just pay for the repairs!

I am very disappointed with the way things are being attended to here & feel that the problem was reported early (under warranty) & could have been attended to at the time, this to me is an unacceptable manner to treat a client !

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2:56 am EDT

Volkswagen service cheating in kanpur

Cheating and fraudulent practices by service station in kanpur india I Dr Reena singh own and maintain vento car up 78 DF 3443 engine no. LN253163 last serviced in April 2019 by authorized service station in kanpur had an engine head failure and ceased to function 1 month back without any warning or accident now service center says coolant leak sir how can the coolant leak without trauma in other words these people have not checked and refilled the coolant in last service and charged extravagantly now again giving me a repair bill of one lakh sir I have already sent a mail before with no response kindly get the car repaired with no payments from my side as soon as possible

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7:15 am EDT

Volkswagen refusal to provide recall service - vw golf gti mk6 - vin - wvweh31k3aw004266

Dear Sir,

I am a proud owner of a VW Golf Gti mk6 2010 (Make year 2009) from the Sultanate of Oman. My ABS, Traction and the Break lights on the car have been flashing for sometime and I have recently learnt that there was a global recall on the ABS system being faulty for all the models manufactured during the above time period. As i approached the dealer this morning, I was straight told that my car is not covered under the recall and that I will have to pay for the parts, whereas, there are other owners of the exact same model facing the exact issue who were provided for..

I seek your support and guidance to resolve this issue under the VW Recall Scheme.
Looking forward to hear from you.

Regards,

Syed Aftab
[protected]@i-grp.com

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5:03 pm EDT

Volkswagen service of dealer

ADV. Avinash Chandrakant Lipte
Shrirampur

I have purchased Vento all star from Himkush Motors last year but the negligent dealer n company has not provided me with the star key spanner to unlock the nut of tyre due to which i was unable to change the tyre with Stepney in middle of the road when it got punctured n flattened.
Due to their negligence I have suffered lots of problem, I was travelling with family n at time of night 8 pm I have to left my car over 50 Kms away from home n hire a car n bring my family home.
The said road was so lonely and it is village place.This has happened just because of negligence of dealer n company.

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1:27 am EDT
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Volkswagen lindsay saker johannesburg

I saw a car advertised online by Lindsay Saker Johannesburg, I contacted the dealership and was told that the price was wrong, I accepted the "correct" price that was quoted and continued with the deal. Everything was going smoothly, my insurance was sorted out, OTP signed, deposit paid, finance approved and I just had to sign my finance contract and collect the car when they decided that the car was priced incorrectly and cannot go forward with the deal. After arguing as much as I could about how ridiculous this was and trying to stick to the sale price I eventually gave up and cancelled the deal. This was Wednesday the 26/06/2019, I have now found another vehicle at a dealership that actually knows a thing or 2 about customer service and I am supposed to be collecting my vehicle today 29/06/2019 but I can't because Lindsay Saker Johannesburg hasn't refunded my deposit! I have heard everything from its been loaded to our director only logs on to the banking once a day which are all pathetic stories! They have really inconvenienced me and they have no idea as to what customer service is! They are a disgrace to all VW dealership's! I will not be able to collect my new car today thanks to them! There's no sense of urgency, no sensitivity to the fact that they *****ed me over with a deal and now my deposit, they don't care about their customers! They are just a terrible group!

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4:06 am EDT
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Volkswagen waiting period so far 1 month for replacement sunroof

Volkswagen touareg reg bd 16 zte. 2016.
Garage. Citygate vw, little chalfont, hp7 9pn
My glass sunroof was completely destroyed. This was caused by something striking the roof during the car travelling on a motorway.
The car was delivered to the garage on the 27th may for a service and also to replace the roof (not laminate glass) which was in small pieces.

This meant that the car was not usable so replacemnt was urgent.
I have been now promised completion of the work four times and so far the car remains in the garage due to non delivery of vw sun roof components. I am now advised that the spare parts will arrive on the 5th july. This is also the fifth time I have had a delivery date none of which have proved to be correct.

Whilst my local garage have been helpful it seems that they are completely helpless and I am totally frustrated as this could continue for many more weeks.
Are you able to help?
I need some positive answers here as this is a very serious problem and I expect some results, quickly.
Please could I have a human response and not some automated system giving me false information.

Gary. Erlstedt

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4:53 am EDT
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Volkswagen faulty airbag

Good Day

Im currently driving a POLO Bluemotion 2011 model.

I've been experiencing some problems with my airbag light flashing on and off all the time, it also shows on the dashboard that there is a problem with the airbag.

When i took my car for service 20 August 2018 i did advise VW of the issue to my surprise i was told that would be a cost separate from the service fee.

On Monday on my way from work that light was worse and my seat felt like it was vibrating.

I took the car to Vw headfield in Braamfontein it was found that the airbag is faulty.

Im very unhappy with the fact that i need to pay for something that was factory fitted and now that there's a problem i must pay for a factory error.

Please i need feedback as soon as possible in my request.

So i know what my next step should be.

Hope to hear from you soon

Regards

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12:22 pm EDT
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Volkswagen bad service

I have taken a vehicle at VW The Glen and assisted by Palesa Tshabalala, The service advisor for diagnosis. The problem was the car is persistent to destroy the battery and the power steering function will not work and the brake, abs and the steering lights on. I needed then to diagnose if it was a mechanical or electric fault.Firstly I was quoted R 1050.00 for the diagnosis and I was told by Ettiene there that they need two hours more which would cost me R2100.00 and I agreed.the outcome was an alternator which I was quoted R10000. to replace. I informed them that I will use a Goldwagen alternator which is value for money. Upon testing the car they establish that the car was not charging the battery to capacity and was kept over night. It was released day after. Within a week the same problem occurred and they sent a mechanic would said it was a completely flat battery. The battery was charged .Upon collecting the car neither there was a diagnosis report or Job card. It has been a month full talking to Palesa and Bridget to request this and to this day I have not receive the diagnosis report I asked for. Today I took the car back and the outcome now is that the alternate is not charging right through. This is a very inconsistent report as far as I concerned. I spoke to the Dealer PRINCILPAL Paul Boyce and said that they would send it to me and now it is close of business there is no report. Clearly I was charged for a Diagnosis that was never done. It costs me R 6200.00 exercise plus time waisted going up and down. I have made a decision not to go to that dealership again as I was sceptical in the first place due to their review reports on Helo Peter. I normally work wit Lindsay Saker Edenvale and Sean is the Best Service Advisor that I do not need to escalate any concern.

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4:39 am EDT
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Volkswagen jetta 1.4tsi

Good day Sit/Madam

I wish that you will be able to assist me. I live in Namibia. I bought a VW Jetta 1.4TSi during last year (December 2018). I bought it as an import from Singapore. I drove it for less that a month when the high pressure injector pump failed. I had it replaced for the amount of N$9850.00. I only got it back in February 2019 as we struggled to get the part. I traveled to South Africa in April. When I came back it didn't want to change from 1st gear to second gear but only to 3rd gear and that's where it stoped. It is a automatic gearbox. I took it to a mechanical service center and they found that the censor control unit is faulty. They sent the unit to South Africa to the experts as they don't have the machines in Namibia to do the proper testing. From SA it came that the unit must be replaced and it will cots N$27800.00. This without any labor which might be at least N$6000.00 more. That brings the total of the failures on (Namibian Dollars) N$43650.00 which is a huge amount. My complain is how can it be that such a quality car can fail this much? I checked (Via Vin Number) that there was several failures on the car so far
1. Campaign # 15v48300 date 04/08/15 - Air bags frontal
2. Campaign # 16v078000 date 10/02/16 - Air bags frontal driver side inflator module
3. Campaign # 14E007000 date 12/03/14 - Engine and engine cooling engine
4. Campaign # 13V568000 date - Power train (Same as I had again in December 2018)
5. Campaign # 14V656000 date 20/10/14 - Suspension rear
6. Not logged # Date December 2018 - Power train failure (High pressure pump injectors)
7. Not logged # Date April 2019 - Gearbox monotronic control unit for Auto gearbox (not sure the exact name of it)
I always had lots of trust in VW overall and drove several VW's and Audi's previously. I don't have any trust in this Jetta any more. I can't even sell it as I won't get back the amount I had to spend on it. My car will also have to stand until I have money to pay the repairs. I don't have that kind of money. I don't know if there is any way VW can assist me. I love the Jetta so much but really can't afford the failures.
Details of the Jetta - Vin WVWZZZ16ZDM060406. Engine # CTH042332
I'm looking forward to hear from you
Wimpie van Rensburg
Mobile +[protected]
Mail [protected]@gmail.com

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Volkswagen Customer Reviews Overview

Volkswagen, often abbreviated as VW, is a prominent automobile manufacturer known for its wide range of vehicles. The company offers a diverse lineup that includes sedans, hatchbacks, SUVs, and electric cars. Volkswagen is recognized for integrating advanced technology and safety features into its models. Additionally, the brand provides maintenance services, parts, and customer support for vehicle owners. With a global presence, VW aims to cater to various consumer needs and preferences in the automotive market.

Volkswagen In-depth Review

Overall Rating: Volkswagen offers a wide range of vehicles that cater to various needs and preferences. With their commitment to quality and reliability, Volkswagen has established a strong brand reputation in the automotive industry. Their vehicles are known for their performance, fuel efficiency, and safety features. The interior design and comfort of Volkswagen cars are also commendable, providing a comfortable and enjoyable driving experience. The technology and connectivity options offered by Volkswagen are up-to-date and user-friendly. Customer service is another area where Volkswagen excels, providing excellent support and assistance to their customers. In terms of pricing and value for money, Volkswagen offers competitive prices for their vehicles, considering the features and quality they provide. The resale value of Volkswagen cars is generally good, making them a wise investment. Volkswagen also prioritizes environmental friendliness, with their commitment to producing eco-friendly vehicles. Overall, Volkswagen is a reliable and reputable brand that offers a great selection of vehicles with excellent features and performance.

Vehicle Selection: Volkswagen offers a diverse range of vehicles to suit different needs and preferences. From compact cars like the Golf and Polo to SUVs like the Tiguan and Touareg, Volkswagen has something for everyone. They also offer electric and hybrid models for those looking for eco-friendly options. With their extensive vehicle lineup, Volkswagen ensures that customers have plenty of options to choose from.

Quality and Reliability: Volkswagen is known for its commitment to quality and reliability. Their vehicles are built to last and are known for their durability. Volkswagen uses high-quality materials and advanced engineering techniques to ensure that their cars are reliable and perform well over time. With regular maintenance and care, Volkswagen vehicles can provide years of trouble-free driving.

Performance and Handling: Volkswagen cars are known for their impressive performance and handling. Whether it's the sporty Golf GTI or the powerful Passat, Volkswagen vehicles offer a thrilling driving experience. The engines are responsive and deliver ample power, while the suspension and steering provide excellent handling and control. Volkswagen's focus on performance ensures that drivers can enjoy a dynamic and engaging drive.

Fuel Efficiency: Volkswagen is committed to producing fuel-efficient vehicles. Their lineup includes models with efficient engines and advanced technologies to optimize fuel consumption. Whether it's a compact car or an SUV, Volkswagen vehicles are designed to deliver good fuel economy without compromising on performance.

Safety Features: Safety is a top priority for Volkswagen, and their vehicles are equipped with advanced safety features. From advanced driver assistance systems to robust structural design, Volkswagen cars offer excellent protection for occupants. Features like adaptive cruise control, lane-keeping assist, and emergency braking systems contribute to a safer driving experience.

Interior Design and Comfort: Volkswagen vehicles are known for their well-designed and comfortable interiors. The cabins are spacious and offer ample legroom and headroom for both the driver and passengers. The seats are supportive and provide a comfortable seating position, even on long drives. The materials used in the interior are of high quality, giving the cabin a premium feel.

Technology and Connectivity: Volkswagen vehicles come equipped with the latest technology and connectivity features. From touchscreen infotainment systems to smartphone integration, Volkswagen offers a seamless and user-friendly technology experience. Features like Bluetooth connectivity, navigation systems, and voice control enhance convenience and connectivity on the road.

Customer Service: Volkswagen is known for its excellent customer service. Their dealerships provide a high level of support and assistance to customers, ensuring a smooth and hassle-free buying experience. Volkswagen's customer service team is responsive and knowledgeable, addressing any queries or concerns promptly.

Pricing and Value for Money: Volkswagen offers competitive pricing for their vehicles, considering the features and quality they provide. While they may not be the cheapest option in the market, Volkswagen cars offer good value for money. The build quality, performance, and reliability of Volkswagen vehicles make them a worthwhile investment.

Resale Value: Volkswagen cars generally have good resale value. The brand's reputation for quality and reliability contributes to their vehicles holding their value well over time. This makes Volkswagen cars a smart choice for those looking to sell or trade-in their vehicle in the future.

Environmental Friendliness: Volkswagen is committed to environmental friendliness and offers electric and hybrid models in their lineup. These vehicles produce lower emissions and contribute to a greener and more sustainable future. Volkswagen's focus on eco-friendly technologies and practices makes them a responsible choice for environmentally conscious buyers.

Brand Reputation: Volkswagen has established a strong brand reputation in the automotive industry. Known for their quality, reliability, and performance, Volkswagen is a trusted and respected brand. Their commitment to customer satisfaction and environmental responsibility further enhances their reputation.

User Reviews and Testimonials: Users have praised Volkswagen for their quality, performance, and reliability. Many users appreciate the comfortable and well-designed interiors of Volkswagen vehicles. The technology and connectivity features have also received positive reviews for their user-friendly interface and seamless integration.

Comparison with Competitors: When compared to its competitors, Volkswagen stands out for its combination of performance, quality, and reliability. While some competitors may offer lower prices or specific features, Volkswagen offers a well-rounded package that appeals to a wide range of customers.

Pros and Cons:

  • Pros: Wide vehicle selection, quality and reliability, performance and handling, fuel efficiency, safety features, comfortable interiors, advanced technology and connectivity, excellent customer service, good value for money, strong resale value, environmental friendliness, strong brand reputation.
  • Cons: Some models may have higher prices compared to competitors, limited availability of certain features in lower trim levels.

Conclusion and Recommendation: Overall, Volkswagen is a reliable and reputable brand that offers a great selection of vehicles with excellent features and performance. Whether you're looking for a compact car, an SUV, or an eco-friendly option, Volkswagen has something to offer. With their commitment to quality, reliability, and customer satisfaction, Volkswagen is a brand worth considering for your next vehicle purchase.

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- Summarize the main issue with Volkswagen in the 'Complaint Title' section.

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- Provide detailed information about your experience with Volkswagen. Include key areas such as transactions, steps taken to resolve the issue, personal impact, and the nature of the problem.

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- Attach any relevant supporting documents but avoid including sensitive personal data.

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Ensure you follow these steps carefully to effectively file your complaint with Volkswagen on ComplaintsBoard.com.

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Phone numbers

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