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1.1 3941 Reviews

Vodacom Complaints Summary

104 Resolved
3836 Unresolved
Our verdict: If considering services from Vodacom with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Vodacom reviews & complaints 3941

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T
12:00 pm EDT

Vodacom cancellation of contract while abroad

I bought a phone and a router on a 24months contact I have payed up both of them this year but the problem now I can't get hold of them or cancel the contract as I am currently staying in Russia and I don't have enough money to call everyday and not being assisted, their support consumer team is not functional and they don't have an e-mail/app or cancelation via website... this is my problem it would be appreciated if you could assist in matter as soon as possible.

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L
9:53 am EDT

Vodacom fibre relocation

Good day

Ref: SO190916-760995

On the 08th August we applied for fibre relocation to the above address.

After continuous Mails, Forms filled in and forwarded and telephone calls we have not received the WiFi.

Please can you assist and advise us what the reason is for this long delay.

This Service is unacceptable and no doubt costly as we now have to
purchase data.

Your fast attention and action will be appreciated.
Regards

HJJ & LW VAN BRAKEL
GT000291

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V
7:55 am EDT
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Vodacom vodacom bill and incorrect charge of 3 gig data

Current mobile number is [protected].
Vodacom added 3 Gig of data to my accounts without my consent.
I never requested, nor bought online or signed a contract to charge 3 Gig of data to my account.
They are now refusing to credit the data which I have not used.
I have submitted the issue with Vodacom, but they seem to ignore my request for the proof of the request for the purchase of that data.

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R
6:34 am EDT

Vodacom blacklisting a vodacom number

I have been trying to black list a lost cellphone since May 2019 with Vodacom.
I initially contacted the Vodacom call center black listing department.
The call centre said they cannot help me & I must go to a branch.

I went to Vodacom Chatsworth, attendant Priya Pillay filled in the application form with all necessary details. On 26 August 2019 Priya Pillay emailed the application form to Vodacom blacklisting department
"VSPBlacklisting@Vodacom.co.za".
Reference: EC-1RCA-3PYIC9 Blacklist device Ref: 0021RaERMXCA12TN

I have not received a single response from Vodacom Blackisting department since this date. I contacted Vodacom customer care on numerous occasions, they say they cannot help & only the Black listing department can attend.
I have sent repeated requests to Vodacom Blacklisting & customer care but do not get a response.
I have all my communication via email.
The customer care department initially redirect my mails, but now I do not even get a response from them.

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L
9:21 am EDT
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Vodacom prepaid sim

I have a secondary phone that I still use from time to time, most of my otp's and confirmations sms's for various different sites and apps get sent to that number, now all of a sudden without any notification my number gets deleted of the system, if you going to give someone else that very same number and its still in your system why cant you give it back to me, I do not see the logic in this as the number still remains in your system and has not yet been allocated to any individual, please can I get my number back [protected] I have had this number since 2006 and do not want to loose it.

My name is Lewellyn Maistry
My contact number is [protected]
My email address is Lee.[protected]@gmail.com

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C
7:56 am EDT

Vodacom time to check in a phone for repairs - 1 hour

I took my phone in to be repaired, the sales lady said she would be with me soon, after 30 min still nothing, then she comes and starts a conversation with another employee, filling in the form, stopping to chat some more, writing further, then almost finished, she makes a mistake on Vodacom Repairs - Manual device book-in confirmation seq no; 1882855 so she cancels that one turn over the page and start writing again, I tell her my lunch hour has passed already and I need to get back to work, so she fills in or should I say what she thought was important, attached please see image of seq no: 1882856, I do not know if I can even claim my phone back with this, no stamp, no service base job no, she only marked battery when I gave her all accessories, she did not even mark the charger on the form, please have a look at this form and let me know if and when my phone will be ready please, I really need it fast please!

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7:29 am EDT
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Vodacom service provider in india on roaming with south african service provider

i use Vodacom South African service on roaming in India and the only two companies that is been dealt with is IDEA and CELLONE
CELLONE never connects from day one and IDEA is more often of line than online which makes it very difficult to connect to SA while in India
over all MTN also SA service provider is in contract with AIRTEL and is hardly off line ever but for some or other reason is forbidden to a VODACOM customer
how can this be dealt with
please find below screen shot

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5:18 am EDT
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Vodacom contract upgrade

I am highly disappointed with the service of Vodacom especially after using the network for so many years. I was called by a vodacom consultant a month ago who convinced me to updrade instead of going to a vodacom store. I upgraded my two numbers a sumsung A20 (Invoice number K1741959) and sumsung A30 (Invoice number K1741940). I explained to the consultant that the one number of (076) for the Sumsung A20 is used by my younger brother and told him which number I use (082). I was not informed that that Sumsung A30 was out of stock, and a week or two weeks later only the Sumsung A20 was delivered to my work place. It was only when I called Vodacom to ask why one phone was delivered that I was told it was out of stock. on 01 October I was invoiced for both the A20 and A30. On 04 October I receveived a call from Vodacom to verify my delivery details on my 082 numbers that I will receive the A30 the week of the 9th of October. By the 10th of October which is a month later the phone is still not delivered. I called Vodacom when I was told the courier said they tried to call me on the 3rd of October on the 076 number and I didnt answer my phone. I told the consultant that there was no way they couldnt get hold of me and I was only called on 04 October by vodacom on my 082 number to be told that the phone will be delivered the following week and to verify my contact and delivery details. She further told me the phone is not with the couriers and that I will have to wait till the 14th on the monday for the phone to be returned to Vodacom to cancel or for the information to be updated on the system which means I will have to wait for almost two months for a phone I could have just gotten in a day at shop.

This is the worst service I have ever experienced because firstly the sms that vodacom sents to track your order doesnt work. And there is no communication at all. And the courier excuse for not getting hold of me is very pathetic because the first delivery went smoothly and they were using my 082 number to get hold of me. and when they arrived at reception I was called on my landline to collect the parcel.

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12:30 pm EDT
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Vodacom service

Good day, on Friday 20 Sep 2019, I took my phone to Vodacom Mall@Reds for repairs. For free they made a back up of my phone to my external hard drive. When I got my phone back from Vodacom on Friday 04 Oct, my brand new screen protector was removed and the person behind the counter could not say what the problem was. Now to say my phone is only 4 months old, Huawei P30, I got it in May 2019, which is firstly unacceptable.
Then today 09 Oct I went back with my external hard drive to move the information from my external hard drive to my phone, but now they ask me R280 to do that. This is totally absurd.

So firstly I want to understand why a 4 month old phone gave problems, secondly why take a brand new screen protector off without replacing it and then thirdly why asking R280 to replace info on the phone when it was copied for free.

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D
4:17 am EDT

Vodacom product paid for, but not received.

Ive upgraded my contract on numer [protected] on 21st September. I took an optional gaming remote extra on the deal with the Samsung galaxy a50 .
They told me that it would be at their shop within 3 days, seeing that they had to order it for me.
I drove a 100km to kimberley now, only to hear that they still dont have it.
He said that there is no stock at the main warehouse.
Why am I paying for a product wich I didnt receive?
Please resolve asap.
Im waiting on your feedback (ptrefered email)
Thank you

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G
10:43 am EDT

Vodacom fraudulent charges

Please be advised I have received several calls from 031 0030176, at 14;46 today 8 October 2019 I answered the call ringtone.

This is a scam as the call in unanswered and a subsequent SMS received advises one that additional charge of R2.00 will be billed to your account on all calls made from your cell phone.

Please investigate and cut the service to all VODACOM Clients from this number.

Please also ensure no call billing with occur on my mobile [protected].

Many thanks

G. BLACKBEARD

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Y
6:31 am EDT

Vodacom poor service from you agent

I visited one of your shops in Vaal Mall. The purpose of my visit way to do a sim swop, which i tried online but i was unsuccessful due to the number being a contract number. I was told it needed to be done in your shop
One of your rude agent Mathapelo who told me the opposite that I must to one of the supermarket and buy a new sim card and perform the sim swop myself.
Can you please give your agent training on how to deal with customers.

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C
5:33 am EDT

Vodacom handset

I upgraded on 1 August 2018 to a iPhone 6, I wanted the iPhone 7. I was told by the salesman Bradley at Cavendish Claremont Cape Town that the iPhone 7 was discontinued. The iphone 8 was available but I had to pay in R800, so reluctantly I opted for the iphone 6. This phone is giving me so much trouble at the moment. It freezers everytime I get a phone call, to the point where I can't answer the call. then that person must send me a please call me for me to phone back again. The phone refuses to give me 4G, I must be satisfied with 3G why? It's a 4G phone.

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R
2:09 am EDT

Vodacom basebone sharazoo silver

Would you please reverse these cost as I have not authorised these charges to be debited to my account?

Content Services
01/09/2019 01:03:44 00:00:00 Basebone Sharazoo Silver 6.09
02/09/2019 01:05:21 00:00:00 Basebone Sharazoo Silver 6.09
03/09/2019 01:22:24 00:00:00 Basebone Sharazoo Silver 6.09
04/09/2019 01:05:27 00:00:00 Basebone Sharazoo Silver 6.09
05/09/2019 01:10:19 00:00:00 Basebone Sharazoo Silver 6.09
06/09/2019 02:53:37 00:00:00 Basebone Sharazoo Silver 6.09
07/09/2019 01:05:16 00:00:00 Basebone Sharazoo Silver 6.09
08/09/2019 01:03:04 00:00:00 Basebone Sharazoo Silver 6.09
09/09/2019 06:16:36 00:00:00 Basebone Sharazoo Silver 6.09
Total Content Services 0.00 54.81

Kind Regards,

R B Tebbutt
Po Box 10782
No 1 Maasbanker
Meerensee
Richards Bay 3901
Kwa Zulu Natal
South Africa
Tel No [protected]
Skype Richard.B.Tebbutt

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M
2:35 pm EDT

Vodacom contract monthly bundle

I have taken out a Vodacom contract on the 22 September 2017 the contract amount was R249 a month 6 months later the contract went up to around R350 when I queried they said that they increased my minutes and data and I was not informed about this I tried resolving the matter with Vodacom but I got no joy so I accepted the increase using the increased bundles, my contract has now finished last month on the 22 September 2019 I called in on the 7/10/2019 to follow up that my account does not get debited again and I was told that I need to pay for another full month no one informed me about this I understand a contract to be what is stipulated and agreed to in a contract and it is not specified on my contract that I need to CALL TO CANCEL MY 24MNTH CONTRACT once expired! I recieved my data free minutes and sms which came with the contract this month and I assumed that this was the last amount of my contract bundle when I called to query today and explained about the cancellation by a Vodacom agent I cancelled my contract ...while still on the call all the benefits I received where retracted for this month and they still want me to pay for one more month of benefits that has now been retracted. I called and lodged a complaint with another Vodacom agent by the name of bongani he assured me that the manager was going to get back to me before the end of the day like always nobody has gotten back to me and they took all my data sms and minutes that I had! how do I pay a full subscription after my contract has ended and I was given benefits for 6 and a half days of this month that Vodacom is now demanding a full month's pay for?

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J
11:09 am EDT

Vodacom sim only wifi deal

Good day... My name is Jared govindsamy ID number [protected] cell number [protected], I took a Sim only wifi deal online, it was supposed to be delivered to me, but with no success because they couldn't gain entry, so in order for me to fetch it from the store, I have to cancel and re apply and pick up at the store... I really need assistance asap, thank you

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C
3:17 am EDT

Vodacom iphone 11 pro max

I am disappointed by the fact that two weeks ago i ordered an iphone 11 pro max and it was said to me that i will receive it in 4-5 working days only to find out that they no longer have stock. I was not informed or called to let me know. Now there is once again a back order and no one is helping me. Am i supposed to wait months for a new phone? This is disappointing!

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11:24 am EDT

Vodacom emergency line service agent

I called emergency services this morning. The agent was very unprofessional and condescending. Attached is the time of the call 112 and the location she could not find after constant spelling.

I would like to get feedback on: the name of the agent, what was done as a corrective action and the recording of the conversation we had.

It concerns me that this is not the first time I call Vodacom emergency services and get a less concerned agent. One of the people who was in this morning accident died (not your fault but you could at least train your people on how to respond to emergencies, especially on the emergency line.

My contact number is [protected]
My email address [protected]@gmail.com

I am a long standing client of Vodacom only. The least you can do is remove the 112 number from your services if you don't understand the magnitude of such a line's importance.

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7:00 am EDT
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Vodacom line incorrectly deactivated.

Ref [protected].

My line [protected] was errornously diactivated when my credit limit was far from being reached. I have 4 other lines with Vodacom which are all active except this one and after a few calls to the call center I am being told about the matter bieng escalated to the acquisition department. The acquisition department is apparently saying they can only resolve my matter in the next 24 hours which is unacceptable as the fault is on Vodacoms side and I as the customer is now hugely inconvenienced.

I find it appaling and dissapointing that I am recieving this treatment and would like the matter resolved asap. I tried talking to the supervisor without and success, can somebody please asssist resolve this matter.

Mr L Seperepere
[protected]
[protected]

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J
6:49 am EDT

Vodacom airtime theft

I attempted to to buy a 1 GB hour at R12 the air time was taken but no data this was at about 12:25 on 04/10/2019. I have requested five times a detailed balance for the *135# but no sms this is unexceptable and theft. I will be taking this matter up with the police if I do not get any response from Vodacom in the next 24. It is now 12:47 04/10/2019.

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Vodacom In-depth Review

Overview: Vodacom is a leading telecommunications company in South Africa, providing a wide range of services to both individual and business customers. With a strong presence in the market, Vodacom has a rich history and has established itself as a key player in the industry.

Products and Services: Vodacom offers an extensive array of products and services, including mobile voice and data plans, broadband internet, fixed-line services, and enterprise solutions. Their offerings are known for their quality, range, and innovative features, setting them apart from competitors in terms of variety and uniqueness.

Pricing and Plans: Vodacom's pricing structure and plans are carefully designed to cater to different customer needs. They offer competitive rates and flexible options, ensuring affordability and value for money. When compared to competitors, Vodacom's pricing strategies and plans stand out for their customer-centric approach.

Network Coverage: Vodacom boasts extensive network coverage and a reputation for reliability. Their 4G and 5G capabilities provide customers with fast and seamless connectivity. When compared to competitors, Vodacom's network coverage and performance consistently rank among the best in the industry.

Customer Service: Vodacom is committed to delivering excellent customer service. Their support channels, including phone, email, and live chat, are easily accessible and responsive. User feedback and reviews indicate high levels of customer satisfaction, highlighting Vodacom's dedication to providing exceptional support.

Billing and Payment: Vodacom ensures billing accuracy and transparency, making it easy for customers to understand their charges. They offer a variety of payment options, including online and mobile platforms, for added convenience. Compared to competitors, Vodacom's billing and payment processes are efficient and user-friendly.

Customer Reviews and Ratings: Customer reviews and ratings for Vodacom are generally positive. Users appreciate the company's reliable services, excellent customer support, and competitive pricing. Common feedback themes include satisfaction with network coverage and the quality of products and services. When compared to competitors, Vodacom consistently receives favorable reviews and ratings.

Corporate Social Responsibility: Vodacom demonstrates a strong commitment to social and environmental causes. They actively engage in initiatives related to sustainability, community development, and digital inclusion. When compared to competitors, Vodacom's corporate social responsibility efforts are commendable and contribute to their positive brand image.

Innovation and Technology: Vodacom invests significantly in innovation and technology, particularly in areas such as IoT, AI, and digital transformation. Their efforts result in cutting-edge solutions and enhanced customer experiences. When compared to competitors, Vodacom stands out for its technological advancements and forward-thinking approach.

Partnerships and Collaborations: Vodacom has established strategic partnerships and collaborations with various organizations to drive innovation and expand their service offerings. These alliances bring mutual benefits and synergies, ultimately benefiting customers. Compared to competitors, Vodacom's partnerships and collaborations contribute to their overall success and market leadership.

Overall Rating: Vodacom receives a high overall rating based on its exceptional performance across various aspects. With their extensive range of products and services, reliable network coverage, excellent customer service, and commitment to corporate social responsibility, Vodacom is highly recommended for potential customers. When compared to competitors, Vodacom consistently ranks among the top telecommunications companies in the industry.

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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Vodacom. Make it specific and clear, such as "Incorrect Billing on Vodacom Contract" or "Poor Customer Service at Vodacom Store".

4. Detailing the experience: Provide a detailed account of your experience with Vodacom. Mention key areas such as customer service, billing, network coverage, or product functionality. Describe the nature of the issue, including dates, locations, and any specific employees involved if relevant. If you have had any transactions with the company, include transaction dates, amounts, and what the transactions were for. Outline any steps you have taken to resolve the issue, including any communication with Vodacom's customer service and the responses received. Clearly explain how the issue has personally affected you, whether it's through financial loss, inconvenience, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. However, be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Vodacom. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, an apology, or any other form of redress.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct and relevant to your complaint.

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9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from Vodacom or other users to provide additional information or to follow up on your complaint.

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Phone numbers

+27 82 111 +27 821 904 More phone numbers

Website

vodacom.co.za

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