Vodacom
reviews and complaints

I was contacted by Vodacom for a data contract, the call centre agent said they will send x2 modems because of the special rate. If not intressted.
cancelled the one, the courier company said they can not take it back.
Eventually got it cancelled, Vodacom send courier to collect. Still paying for it.
Can we please get this sorted and refunded ?
Kennith Ref. no. [protected]
Modem returned [protected]
It is nearly this complaint's 1st birthday.
What great service.
Complaints line notify you that the complaint was solved or they can not get hold of you. Can be an indication of their problem solving ability !

I absolutely have no service from Vodacom. My application was submitted on the 17th of November 2019. To this day I don't have my fibre as Vodacom has not come out to the property to install. Apparently there was a date scheduled the 27th of Dec when I phoned to make sure I was told there is nothing scheduled for the 27th. I have complained multiple times to Vodacom customer care on Hello Peter but to no avail.

Every single day I phone most days multiple times to follow up but never get any feedback every time I'll told they will send a enquiry through on what is the status or follow up and I will receive feedback. This is ridiculous service I cannot understand how such poor service is acceptable at all.

We are more than a month and a half further and still NO Fibre.

Job Number [protected]-[protected] booked in 13/12/2019
10:28 by Jeanette Witbooi and the engineer Soloman Molangwane.

Pep Store Alexandria where i bought my Samsung Sm-A260F on the 06/09/2019, My front and back speaker went soft.In such a way u have trouble hearing during phone calls and rear speaker u cant hear the phone ringing.PeP Store sent it 09/12/2019 to the above repair agent.
I got my phone back today 24/12/2019 with still the same problem as the day i handed it in.
On the Job Card it states 3001-002824 Micro Speaker GH97-23123A MEA ETS LCD - A260.
If all the above was repaired why do i still have the same problem.I just cant believe that the phone was fixed and not tested before leaving the repair agent.
The above repair agent is 100km away from me.

Regards
Samsung Sm-A260F
[protected]

Good Day

I upgraded one of my Contracts on 28 October 2019 for the PS4 and Samsung TV set deal. I eventually received my TV on the 17th December 2019 and found the unit to be faulty. Since the 18th December I have been struggling to log an out of box failure with you(Vodacom), digital planet and Samsung, each referring me to the other.
I have made numerous calls to all these entities and emails aswell without success.
I purchased the TV set via Vodacom also it's fair that you Vodacom resolves this matter with great urgency!

My contact details
[protected]

I am still not able to connect using the Vodafone Mobile WIFI - In the month of December 2019 - I have only had maximum of three days for which I was able to have any internet connection otherwise no connection - I have raised two separate support issues - yet no feedback from Vodacom - Yet Vodacom is already sending me a bill for the following month - but still cannot answer me as to why I only had successful connection for the first month of the contract only.

Paid up and settled three of my contract line, on 14 December 2019.Been battling to get confirmation from Vodacom to say that they received the payment as I need that information and can not wait for January 2020 when they generate invoices and settlements. I need a confirmation letter to say that they acknowledge the payment I made to that effect.

Fraudulent upgrade

I have been fighting for Fraudulent upgrade with Vodacom since May 2019. I have sent affidavit through their emails (FraudDisputes@vodacom.co.za & fdp@vodacom.co.za) and received reference numbers with statement saying they will contact me within 7 t 14 days but to date I have not received a single call from Vodacom. I have been calling their call centre almost every week with consultants coming from the cold regarding the issues and I have to spent a minimum of 30 min explaining myself.

Can someone please assist on who to call/contact to get help in this matter.

Hi my wife went to Vodacom Bredasdorp for the black Friday deal
on the HP Laptop with 10GB router the contract was approved and on Wednesday they phone us to come and collect it but then there was n system error and they told us that the contract have to be done over
but TODAY Vodacom head office phone the bredasdorp branch just to tell
them they are not going to approved the contract.

THIS IS UNACCEPTABLE AS THE LAPTOP AND EVERYTHING IS ALREADY HERE.

SEL NR: [protected]
IAAN

I have over the past 2 months called into the call center over numerous times and am very disappointed in the action taken by the consultants to assist with my query. it has not gone from a point of me seeking assistance to now being completely appalled by the level of service received. I have been a loyal customer of Vodacom for me than 15 years and if this is how your customers are treated it is really disappointing. I am at my wits end and considering very strongly to move networks.

I have numerous reference numbers that is linked to my Vodacom account but here follows a summary with some of them and of my nightmare experience with Vodacom Customer Care:
1. I tried to renew my contract (2782*****30) in December 2018 with a new phone directly at a Vodashop at the new Mall in Heidelberg, Gauteng. The contract was signed but cancelled because the phone (iPhone X) was not available anymore when the staff menber went to collect it and I could not wait for another one as I was flying back to Cape Town that afternoon.
2. I tried again through the Vodacom online serice to upgrade my existing package when back home in Bettys Bay, Western Cape and successfully received an iPhone X a few days later.
3. Another seccond phone was delivered the next day to my home by the same courier service and we realised it must be a mistake and immediately returned the phone (identical iPhone X) with them.
4. A few months later I realised I was being charged for two phones (lines/numbers).
5. The phone I received first were connected (serial number) to the incorrectly issued number (2766*****03). I had to return the phone as well and decide to rather cancel the 'upgrade' and reverted using my original old phone and contract again.
6. Then I realised on a work trip accounts incorrectly CANCELLED my contract and put me on 'pay-as-you-go'.
7. When I eventually were restored back to my original contract, the dual-sim card I had for my iPad were also cancelled (not working) as well as losing all my free talk minutes collected over the years. I tried numerous times to get this restored to the system/contract I had before the 'upgrade'. The minutes were restored but the sim card (serial no. on request ending in _M) is still inactive in my iPad.
8. A few months later I realised that I AM STILL BEING CHARGED FOR TWO PHONES/LINES!
9. This has been going on for a full year now - paying for a mistake(s) made by Vodacom for a phone (number) I do not even have. I have been refunded R19 904.57 already that I paid out of my pocket but still have more than R7641.85 outstanding and counting!
10. The latest call I logged (1-34520829788678) were diverted AGAIN to a solution expert only to receive a SMS stating that the case has been closed.
11. The extra, unused number is STILL ON MY ACCOUNT AS OF TODAY!
12. I find this unacceptable and will take this to the media and CEO Shameel Aziz Joosub at 82 Vodacom Boulevard, 1687, Midrand, South Africa if this is not sorted within the next week.

I have a private bank account with FNB and have found that Vodacom are trying to debit my account with very large sums of money
that are not meant to be taken off the account number linked to these debits are for a company number for RMCS and we have written
to vodacom via one of your branches and no response this has happened 6 times so far and it is costing me bank charges for unpaid
debits. amounts vary every month and run into thousands of rands.
Please help sort this issue.

I feel beyond frustrated with the company Vodacom. About a month ago I have contacted them.to switch to paying cash as being under debt review no debit orders can run against my cheque account. I even changed the date of when I will pay as paydate has changed. To my greastst grievance they did not change a thing and debit my account and charged me interest. But it is not all. In November I received a statement thst my balance due is R 504. And thst I had a credit of R 750. On the 3nd of December I went to the ship to pay R510. This payment is not even against my account . Cannot even cancel my cellphobe yo switch to pay as you go and keep my number due to the contract! Contact number [protected].See attached proof where in credit before invoices raised and amount paid

I ordered Vodacom Fibre on the 20 November 2019, the next I cancelled it because I found a better deal at another provider. I spoke to about 6 different consultants to request my cancellation confirmation letter/receipt so I could provide it to the other provider in order for them to place my order. No one is able to send me my cancellation confirmation to date 05 December 2019 despite more than 1 supervisor/manager getting involved. I still have a cell phone contract out with them and I am so upset the expiration is not anytime soon. The consultants promise to call me back yet they never do.

Can someone who cares about customers please contact me asap

my cancellation ref is SR-[protected]

ID [protected]
End Sept I paid R4400, my account was paid in full.
[protected] moved to business account after statements after the statements was sent.
Fibre and [protected] is left on the account and amounts to R1100 but the statement still reflected [protected]. My company paid the amount due in full, this was confirmed by the call cente agent but the amount was not removed from the private account. 12 Nov I logged a query, ref [protected] with all the info stated above. I was ensured within 10days it will be credited. I received an suspension email regarding my fibre and remaining line. I called the call centre yesterday 3 December at 12.46 from [protected]. The lady assured me that she escalated the query again and that i dont have to worry about suspension. I called fibre we I told them I have a query with accounts but still they suspended my fibre line. I rely on my internet for business and entertainment so this is really a problem for me.

On my blackberry, one can buy services from Vodacom by dialling *111# with various options. I dialled option 2 - which is to purchase a service, then dialled option 9 which increases the options further. At this stage I dialled option 3, which is the blackberry option suitable for my phone, and which I have used with the above option for the past few years.
On selecting this option, R59 was deducted from my airtime.

The above was done on Monday the 2nd of December 2019.

The BIS service is not available.

I find this service not acceptable, and require an answer from Vodacom or a refund.
I can be contacted via email - fritz.[protected]@gmail.com and my mobile number is [protected]

I have added a new contact to my account on 24 November 2019. Since 25 November, my lines were locked 9 times already, apparently due to a credit limit bar issue that should have been addressed in store when I added the new contract. I have spent hours on the phone to call centers to unlock the lines only for it to be locked again later. This morning a consultant confirmed that it was a technical issue on their side, yet they keep on locking lines and forcing customers to phone and hold for hours to be help with a temporary solution that only lasts for a few hours. This morning I was also really offended by the consultant who suggested that I pay my account and maybe then the issue may be resolved, I explained that I already paid via debit order on the 29th of November.