Vodacom
reviews and complaints

Good day

I received a sms stating that Vodacom will be proceeding with a Section 129 against a company which I worked for around 2004 - TW Waste Paper. I had a Vodacom account in the companies name, but after I left the company the contract agreement with Vodacom ended and it continued as a month to month account. The account/number was never used by TW Waste, but by myself.

I them I decided to port the number [protected]) to a different service provider. If there was any outstanding fees, Vodacom would not have released the number. They instead released the number and (as I was told by one of their representatives) generated a ghost number for this account which resulted in outstanding amounts.

This is fraudulent and I cannot be held accountable for outstanding fees.

This is the sms I received:
Dear T.W.WASTE PAPER CC we are proceeding with Section 129 You are urged to contact one of our call centre agents on [protected]/[protected]@tsllegal.co.za ReferenceAccount No. QC293120

It's probably 15 years later and they still hassle me for payment.

My details are as follows:
Warren Elliott
Tel: [protected]
Email: [protected]@cr8tiv.co.za

I have been a client of Vodacom for over 15 years. On Friday 14 January 2022 I received a call from Vodacom Rewards Centre informing me that my number was drawn for a cash prize and I was given a few codes to dial and was then again called and was informed that I have won a double bonanza which is a Brand New Audi A3 and another cash prize but I have to pay R2000. I informed the gentleman that I only started working in October 2021 with my company and that I am an Intern Estate Agent only working for Commission, he told me that I then only have to pay R450 which I did do, then he called and told me he made a mistake I have to pay R250 and buy R60 airtime which I did. Saturday the 15th of January 2022 he called me again saying he made a mistake again and I have to pay R550 to get my rewards delivered by Discovery Tow Service which I did again and he told me because I am an Intern I only had to pay R1000 which I did do if you add all payments he told me to make. Then Yesterday he called me again saying he made a mistake I must pay R1000 the tow truck is ready to leave as soon as I make the R1000 payment which I did. About 2 hours later he calls me again saying the towing must get a R2000 payment to get here and I asked him directly that if I pay this will it be the last payment because I have taken an advance on my salary and used all my money intended to pay rent and survive February and he told me yes this is the last. This morning he called and said everything is fine and again about 1 hour later he calls and says he made yet another mistake I have to pay R1000 again for storage of the car, I completely lost it and asked to speak to a supervisor. The supervisor tried to tell me a long story but I have all everything and all the times he told me he made a mistake on my phone, he made multiple mistakes which I had to pay for every time so I feel he is responsible for the storage fees because if het did his job correct this would all have been sorted from the start. Now he tells me that I have lost my Double bonanza because I refuse to pay more money after I already paid almost R5000.

This guy is giving Vodacom a very bad name to a very loyal client and now I have lost the money that I have paid and everything I won because of the incompetence of the employee which is not fair. I paid every time the way he told me to pay but because of his incompetence I am losing everything. The supervisor also told me that this guy has been suspended because of making mistakes but now he has cause me R5000 of my own money and the R30 000 that I have won and I really feel very frustrated about this because I have been a very loyal client of Vodacom.

I agreed to an order to reduce terms of my contract and details were sent to me, I disputed 1 item the r159 for show max, mr nomfundo agreed this item would be omitted from the contract. I have on several occasions ask for a copy of the revised contract to no avail.99
I was then informed by my bank that elite mobile had arranged for the amount of r159... To be debited from my account at the end of each month, I sent emails requesting that I had not approved this and they should rectify it urge692ntly, still had no response to this.
I was then informed that order 298354 was being delivered it arrived with only an advert for education in it.
I was also informed tha order 2981692 was going to be delivered, I then sent an email requesting details of this order still no response, the order was not delivered today as I would not accept what I haven't been informed of what it should contain,
I am extremely disappointed with the service and if I do not here anything by tomorrow afternoon I will have to cancel my order
Martin bennett

I wanted to buy a phone oline which you advertised at a better price. Every time I tried to buy it it jumped to the higher price.
I phoned Vodacom online numerous times and no one could help me. Literally, not one person was able to help. Seems like Vodacom online does not have a sales department that deals with online once off purchases, or that's what I've been told.
Subsequently, I waited a month for someone to get back to me. No one did.
I emailed again, no reply. I phoned again, no one could help me.
I was told to email the Vodacom online manager, Kelly Phillips. I sent 3 emails to her, no response. I tried to phone again and was told she'll phone me back, I am still waiting.
I sent message to you on Facebook, you said you'll get back to me. Nothing.
Now, I see that you have increased the price of this phone. I am sorry Vodacom, but this is unacceptable.
It is not my fault that you couldn't do your job. And for 3 months I have been trying to sort this out.
I want someone to contact me and I wamt to purchase the phone at the price you advertised. The price I saw.
I have all the proof of this. I made sure to keep record of everything.

I have been a Vodacom customer since the launch of mobile services in South Africa (ca 1996). I started off as a contract customer up until now I was on a prepaid plan. 6 months ago I moved to the US and retained my number and have been on sms roaming as I conduct my banking (SA bank account) on this number. A few days ago my SIM stopped working. I contacted Vodacom via email only to be told that my number has been deactivated and deleted. This without any warning or anything. On top of that I lost over R300 worth of airtime to them. Is this even legal? Does Vodacom not want to retain customers? Why delete without warning? If a customer has a positive airtime balance why should a number be deleted? All efforts to resolve with them were unsuccessful. They simply not interested. Its easy to steal money from hardworking people and simply tell them go read the terms and conditions. Well done SA for allowing big companies like these to usurp the rights of masses.

I did a premature cancellation on my contract. Paid the fee, emailed and followed up with them to ensure my proof of payment was received, followed up after a month to ensure it is cancelled. Vodacom is a total scam! Never again will I take a contract. They should learn from mtn! As you already know. I cancelled my contract last year. As requested by vodacom I called in on the 31st to request for my refund and ensure the contract is cancelled. Today is the 13th no cancellation or refund has been done. Twitter account absolutely useless! When I call in agents offer me a call back and no call back happens. Nobody knows what the yare doing. I don't understand how difficult is it to refund me my r493 and cancel the damn contract. I have long paid what's due on my side. Do you want my blood sample in order to fulfil my request?

I sent an email to Vodacom customer care to cancel a cell phone account in 2019 as I was moving overseas. The account was never cancelled by Vodacom and continued until present day and is now in areas for R26000.00. I have repeated emailed the collections department at Vodacom and have not received any response back or a phone call back. I only receive feedback from Vodacom Customer care who eventually always directs me back to the Collections department. I called the collections department and the Lady who answered would not listen to what I was saying with regards to cancelling the account in 2019. She only wanted to voice that I should pay the amount or else I would be handed over. There was no due process to investigate the matter as it could be a case of fraud.

Good day, I am not usually someone that is running to social media but I am desperate for assistance to cancel a contract number which I never wanted or needed as according to Vodacom it was a promotional gift 2 years back when I upgraded my contract, so not sure why I must pay for something I do not use and where the contract had already expired. In 2019 I took out a new contract and then after that on my statements I saw a number which I was not aware of and paying for additionally [protected] for a total amount of R147.62 as there is even cellphone insurance added. I called Vodacom numerous times to cancel and went to numerous stores as I was not aware of the product, they told me it was a promotion gift whereby I got a sim for R65, I told them they can look it up as I am not aware of this and never used it, also not sure why they charged me R147.62 if it is only R65 airtime? I got so tired of following up as I did not have the time and then keep on paying something for 2 years to wait out my contract term as they said I must do. They told me to call Dec 2021 as my contract expires on Jan 2022. I went to Menlyn and Mall of Africa store where they said I must call myself. I called and they said they cannot stop the contract although it is expired and is not sure why, after numerous words and frustration they said they will change it to a pre-paid and I will not be billed again and provide me with ref [protected], but to my surprise was I billed again for this number Dec and January 2022. This is really so frustrating as I waited 2 years and paid for something that I did not use and after all my frustration and being a customer for more than 15 years they are unable to assist or willing to help me. I want this number cancelled ([protected]) and charges out of life and with a re-imbursement for 2022. I am really not happy. My number is [protected]. I upgraded again in DEC 2021 as they told me that my problem will be resolved but I am still paying for a promotional gift from 2 years prior. This is shocking and very poor customer service.

We bought a pocket modem from Vodacom Malmesbury 4 Jan 2022 and are very disappointed with the product. The modem last at the most 3 hours then the battery is dead and it's only me and my husband using the device. We called Vodacom Malmesbury 7 Jan 2022 to complain and the lady, Hannelie said they must sent it away. We said that we were not happy and the other thing is that we were misleaded by her. We told her our that our old pocket modem have a battery with capacity of 3000maH and she said that the new one we bought is the same. If we knew the battery is only 1500maH we would not that device.

Shockingly pathetic service from Vodacom.

I ordered a mini UPS via the Vodacom App on 9 November 2021.

I received an SMS stating delivery within 5-7 working days. 14 days later no delivery, no sms, no email from them.

I called Vodacom and was promised a call-back the same day, obviously nobody called.

I then made contact with Vodacom via Facebook on 3 December 2021 requesting assistance. This seemed an even more useless exercise.
They keep on telling me " our team will be in contact..." How long does this team need to trace a missing parcel ?

Had some more promises made since then(after I requested feedback) - but NO ACTION & NO FEEDBACK.

Today 4/1/2022 : Still nothing- still waiting for my package after 55 days !

Account : l4316423-4. Account Name - L. DICKER
Cell numbers - [protected]; [protected]; [protected]; [protected]

Do NOT take out a VODACOM contract. I took out in 2015, and they are STILL debiting my bank account with over R1000.00 EACH MONTH!

I have been told that to cancel I need to :

1. Visit a store
2. Phone in
3. Contact Customer Care.
4. Supply ID (online)
5. Supply cell numbers to which their charge relates!

I havde done everything and they still charge me. For over THREE YEARS.

DO NOT - USE VODACOM.

I was stupid enough to upgrade ( [protected])
via your online system. I placed my order on your website on November 28th. I was contacted by an agent to confirm my order and was informed that is I needed to have it delivered to my husband that I must call 082 1945 to authorise is third party delivery. I did that the following morning and assumed that all was arranged. After waiting way more than you advertised 3-5 working days, 10th December the courier RAM arrived at my husband's place of work but unfortunately he was off sick with a stomach bug. We where then contacted by the courier and RAM consultant and it was said that they would return on the Monday to deliver. Well they only returned on the following Friday, we received the email to say that the courier would be dropping off however by husband had worked the morning shift and was due to leave at 12pm. I contacted RAM to inform them but the courier proceeded to arrive later that afternoon. In my conversation with the courier I discovered that the third party delivery had not been arranged and therefore they would not deliver to my husband in any case. At that point I was on leave and could receive the package myself so I contacted Vodacom as per the couriers suggestion to change the delivery address and then RAM called and I changed the delivery address with them as well. At this point both the courier and RAM consultant made me aware that this would be then be the third and final attempt they would make to deliver (the delivery to the changed address). They also said the package would arrive Monday or Tuesday but latest Wednesday. At this point I was starting to get stressed as the phone and tablet where Christmas gifts. You can imagine my horror when I consulted the RAM tracker on Wednesday morning to find that they had sent the package back to Vodacom instead of delivering it to my new address. I have spent many hours on the phone with RAM and Vodacom now. I have been passed from pillar to post and eventually advised to email [protected]@coactivate.co.za and request an urgent call. I have done that and received a couple of return emails but they totally ignore my request for a call back. I was advised to cancel the order in an attempt to walk into a store and get my goods there. I requested the cancellation but it still been processed to a point where I can upgrade instore, which is a moot point as I was there this evening and they don't even have the tablet I ordered in stock. I am angry, upset, highly irritating and Vodacom and Ram have now ruined my Christmas as there is no gift for my daughter and my husband does not have his cellphone. I am at the point of totally cancelling my Vodacom contracts as no one there can or will help me. I feel that you should really relook your contract with RAM as they really are a useless bunch.

Hi Vodacom,

Your service is the worst I have ever had to deal with in my whole live and I would never recommend you to anybody.

First off all we have been logging calls since last week Thursday the 16th of December 2021, with no resolution at all... your call center staff is extremely incompetent and misleading. Evetime we phone you log a new ticket there is already 3 tickets logged on your stupid system that is obviously not working. Then the issue gets shoved to the bottom again.

Pls see sr211216-425092,

We have decided to cancel our fiber contract since you are not adhering to the service delivery agreement that we signed originally. We will put a stop on our debit order and we will only transfer the cell phone money and as soon as the contract come to term we will cancel that as well.

Should you blacklist me, I will take all the information regarding calls made as well as speaking and requesting numerous managers to call us and even escalated to the HOD of the fiber department to the Ombudsman and I will request a full money back spend on calls as well as time and data that I had to buy because of your [censored] service.

Please confirm that you have received the cancellation of the Fiber contract P20059138951/2 for 59 Elspark Villas, Partridge Str, Elspark Germiston, 1428 or cell number [protected] as at 22 December 2021 as I have had no feedback, or resolution from you regarding my complaint lodged at several different occasions and methods.

We have already got another internet service provider who is much better at their jobs.

Again it is proof of the disregard for customers of Vodacom, and why everyone is leaving you for another Service Provider.

Dawie Jacobs
[protected]

I cancelled all my contracts with Vodacom until I realized there is still a R60 going of on my account. It is not a phone no:.
1. I am oversea and don't have a Vodacom no to call them.
2. I send several emails with little to no response.
3. I just need to cancel this.

Nobody is coming back to me and it is a year now. In todays modern world?

I am having financial struggles to pay my contract. But what really makes me angry is the fact that even before they decide to delete the number, there is no warning or any dorm of communication towards that

Why should the number be deleted, what for? Is blocking the number not enough!

Everyone is going through a rough time at the moment, but this kind of treatment, really?

hi there

i had a number [protected] and which is owing close to 5K and has been removed from the network and it seems I'm billed on the same number. kindly call me on [protected] to sort it out as I tried all communication but without anyone attending to this query.

your urgent response will be highly appreciated.

Kind regards

Oupa Mabena
[protected]

I am extremely frustrated at the pathetic service i'm getting from vodacom subscriber collections. I have been requesting to be moved over to top up collection. This has been first requested november 9th (an agreement was made and it was said I should wait 48hrs a month later no service - I have been calling like a fool spoke to multiple agents katlego (which was very helpful) dorcas prince bridgette and a supervisor morena (who put me on hold for more the 10 minutes decides to drop the call and not call back) I am a client and I have been in constant contact with vodacom and I need this resolved because i'm totally helpless because besides all the dropped calls, no one is willing to help even after an entire month... Please help

During classes, I lose connection with my students 3 to 4 times in a 25-minute period. This is not good for my reputation as a teacher. The reception of my service provider is of utter importance for me to conduct classes successfully. I stand in risk of losing my job if this persists. I lose connection during all my classes.
I am devastated, what is going on and for how much longer?

I visited a Vodacom 4u store at Mall @ Carnival on Sunday 5th of December 2021, the consultant who assisted with our queries was highly unqualified and did not listen to what we were requesting, to a point where we asked for the manager. This gentlemen had such an attitude and was clearly not interested to assist us. After leaving the store and being assisted efficiently by MTN I had to return to do a sim swap. The power went out and they closed the shop asking everyone to leave despite their system still being fully operational. I have been a client of Vodacom for 10 years and regret staying with them. I will definitely be moving my business elsewhere. Ridiculous and unsatisfied with them!

Not give on contract what was discussed