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1.1 3941 Reviews

Vodacom Complaints Summary

104 Resolved
3836 Unresolved
Our verdict: If considering services from Vodacom with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Vodacom reviews & complaints 3941

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9:54 am EDT
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Vodacom Being overcharged at national lockdown time without being in arrears

People be careful vodacom contacts takes double the money while lockdown without being in arrears.And the problem never gets solved.113
People please take my advice stay far away frim vodacom. They have been charging us double the amount of our normal contract. We have been at vodacom for more than 10 years. Never have me missed a payment not even one. So we changed our banking details and made a eft payment to vodacom on the 7th of april. Since end of march vodacom have been charging us R1875.98 since the lockdown started. (The normal amount monthly is 937.99.) So on our hardest time vodacom is being dishonest. So if we phone them they are rude. Very poor service and rude. And they are right we are wrong they are allowed to take as much as they want. How can they get away with this. We will never do business with vodacom ever again. Never. Think we should take this to the NCR. Also take this further i shall not leave it here. Taking peoples money at the hardest time one of out consultants at the bank spoke to this lady. The staff at the bank is witness to what vodacom is doing all of them they were shocked and said they will never do business with vodacom and this situation opened their eyes for future use. The tellers at the bank said to rather go with mtn or cell c they havent had problems with them.People please report if you have the same situation send all your proof of payments and statements to ncr

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9:11 am EDT

Vodacom Upgrading business contracts with written approval from the Company Directors

One of Vodacom's consultants contated one of my technicians using my phone and asked him if they can upgrade the contracts, then took it uppon themselves to upgrade all 12 numbers. If i make any changes to the contract i need to submit in writting on a company letterhead. How can a simple consultant make changes as they want, can someone please explain this to me?

Please contact me [protected]

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4:48 am EDT
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Vodacom Service failure

I got married in 2015. I've been trying to change my surname since then. Every tie I need to upgrade, I have endless issues with the delivery and proof of who I am because all my identification now has my new surname in place. I have email evidence of my requests as well as the documents submitted - marraige certificate, new ID, proof of residence and my continuous follow up efforts. I am always promised that someone is working on it - get reference numbers but no-one really actually changes it. Every month I get my statement I am reminded of this pure incompetence.
Vodacom Customer Care Reply - Ref: 00234aF2T9VBQRGV
Ref: 0022QaEY7BFCHWVA

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10:02 am EDT

Vodacom Fibre order

Good day

I placed an order with Vodacom on the 16th March 2020 in order to get my fibre installed. My sales order number is SO200316-978277 / rev1 Aneesa Brenner.

The sales representaive explained to me that there is an issue with the vetting process. Because I was a previous vodacom customer a new appliaction must be processed and apparently it was initially processed as though im an existing customer. The sales representaive struggled to do my appliaction correctly.

Since the lockdown I have spent over R1000 on data working from home.

The sales representative has not contacted me again.

I then tried to go with afrihost and because the infrastructure is with vumatel they cannot do the appliaction.

According to Vumatel I have an order which is pending on their system supplied by Vodacom.

Kindly assist me with getting my fibre installed or cancelling the existing application with vumatel.

Thank you

Regards
Aneesa

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10:58 am EDT
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Vodacom Data and purchased 30 minutes V2V calls for today

1stly Vodacom think 🤔 that i as their customer I'm rich with a stash of cash kept somewhere so when they steal my data I wouldn't notice? I usually buy 1 gig that keeps me going when I'm not at home away from wi-fi and the pocket wi-fi but recently it last less than 2 weeks where's it usually last the whole month sometimes I don't even use it all cze I switch to wi-fi ? 2ndly I bought 30 minutes V2V calls for 6 rands guess what it's taken but no minutes added, what the hell? Look at the that and give my f*cken money back before I reach out to social media and port to MTN I work for ASAP.

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6:03 am EDT

Vodacom Migration to a lower package

Simple, wanted to do a migration to a lower package on [protected] due to covid 19. I will loose all airtime, minutes and data if I do that. That is just stealing. Why are companies still allowed to steal from their customers? I will loose R1000's in value while I am trying to save money in difficult times and still trying to pay Vodacom my monthly fees.

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4:54 am EDT
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Vodacom Contract renewal but no device delivered

I renewed a contract last year November 2019 and have not received the handset. When I call vodacom to cancel the contract, I was informed that I cannot as the contract has been upgraded. Vodacom informed me that Somebody took delivery of the handset in a different province to me and with a different name. They told me that they would send me the recordings and would investigate the matter but that I also had to email their fraud division (which I did). To date, I have not received any feedback from vodacom or their fraud division but the debit order goes off every single month like clockwork. How fast do you think vodacom will be in contacting me should I decide not to pay them?

I want this sorted out ASAP or my next step is contacting the OMBUDSMAN.

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1:24 pm EDT

Vodacom I am really not happy at all with vodacom.

I got 5GB with my monthly airtime, which I didn't understand where it came from. I called vodacom first day, with no luck. From the first I've been calling them with no luck. Finally today I got hold of them. They tell me that the reason I got the data is because I chose that option on my own. I know it's impossible that I did that. Now my bill is R953. 00 from Normal R370. 00. how is that possible, please assist me.

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6:15 am EDT
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Vodacom Debit order still going off

Hi my wife Anna Magaretha Beatrix Geen ID [protected] cell number [protected] renewed her contract in early January 2020. She unfortunately passed away on the 29 of February 2020. we had taken out insurance for the phone at the Vodacom store in Centurion. Iwent in and a gentleman helped me and checked and made copies of the death certificate and proceeded as he said to cancell the contract or forward it to the relavant persons to do so. I see that the debit order is still going off, could someone please assist me.

thank you
Alan Geen

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5:31 am EDT
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Vodacom Unauthorized amount debited from my account now for 5 months fraud

On 10Sep 2019 I walked into Somerset Mall Vodacom shop, to place order for Fiber to be installed at my home. That is were the nightmare started.

The shop sales man Khanya, told me Frog foot is our service provider. We will be up and running within 4 weeks. For the interim I used the Fibre Broadband Interim access.

After many calls and going back to shop, I was told to wait. They can not do anything. On 25Oct I received a call to advice that frogfoot is not our service provider, but Openserve. They will have to cancel my frogfoot order and the process will start again, but now with Openserve. Without checking what dates I will be available, I will just receive sms's to inform they will install my fiber at fixed date. When I try to call and change date, well no luck with that. Taking leave and wait for them on said dates, again no surprise no one shows... Fiber only installed middel Nov'19.

After the fiber were installed, my accounting nightmare started. As from Dec'19 to date 02Apr'20, vodacom bill me for 2 Interim Fibre Broadband. I have to signed for these services and only signed for Fibre.

I've been phoning 1904, but evertime just get another ref nr.
The last ref number was is Feb'20 SR200213-142439 and SR200213-142549
When I phone back to follow up, I just get put on hold for 30min and then the line go dead or you have to rate their service. I rate zero, in hope that someone will phone back to ask why I score to low, but no calls. Spoke to Thmelo, Sibeko, Zandi.

On 19Mar I phoned again. This time Zandi pickup up again. I asked to talk to manager and was put on hold again for over 30min, and line go dead. I phoned back and Jason De Bruyn picked up.

Jason at least tried to assist and send a couple of emails to account department. It looks like Zama from accounts, were working on my account...or NOT. Jason provided me with his email adress, everytime I email him, he phones me back. Thank you Jason...

But even with one person from Vodacom trying to help, yet again my account was debited with incorrect amount and items. !

This is FRAUD. If I don't pay my account, you hand me over to Debt Collectors. But Vodacom can charge my account with any amount, without my authority and that is OK?

Please can someone call me back and advice when this will be resolved. I work on a budget and I have not budget for my account to be double the amount you are debited from my account.

One more thing, why do I still receive calls on a weekly basis asking when can they install my Fibre?

[protected]@gmail.com

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3:41 am EDT

Vodacom customer service / accounts

I made a mistake and paid a incorrect amount into vodacom account. I followed procedure and contacted them via email as I am not in South Africa and cannot receive or make phone calls. I confirmed details on email as requested. I also requested that correspondence must be via email.

I then went further and paid my vodacom account, the correct amount. Now I tried to contact them via the online chat service to see if the incorrect payment reflects on my account. It is a large sum of money. Even if I try, the online agents just cut the transmission/chat before we even started. This is poor service. its not even 3rd world country service. Its lower than that. I need my money back. This disgusting poor sub standard service is beyond thought.
Now Vodacom sit with my money and does not want to communicate as to my repayment. That is considered theft and corruption.

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1:39 am EDT

Vodacom No internet access no fibre

ON 23 March 2020 we installed the Vodacom H500-S we were promised that within 24/48 hours we will have fiber and internet access. After 9 days and everyday calls to the call center no fiber. Every day the say 24/48 hours. In a time we are in right now I cannot afford not to have internet access I need to work from home otherwise no pay. I have reference nr 's but this also seem to be useless when the call center assist.

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2:56 pm EDT

Vodacom Lte business internet and voice service pathetic.

Tweedie area - Ridiculously low internet speed on business lte with booster - shocking backup service when reported numerous times. Also very poor voice service - poor call quality and dropped calls - Vodacom clearly does not care about service quality or customer service. A pathetic and demeaning service. They should be embarrassed. But they don't care. Disgusting.

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1:20 am EDT

Vodacom unethical behaviour

I had a vodacom employee phone me to say because I have been such a good customer they are adding 5gig of data to my contract for free and tis month my bill jumped by R200!
I repeated asked this employee why they are giving data away and I really mistrusted the situation, as I have been caught before with extra billed amounts, but he assured me it is because I have just renewed my contract and because I have been with Vodacom for so many years that this is a token of their appreciation.
All phonecalls are recorder and I insist that someone listen to it, so that tis situation can be resloved. I am on pension and cannot afford the extra R200! this is fraudulent!
Please help

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5:27 am EDT
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Vodacom re-rate my data contract

Since beginning of December I phoned and tried to re-rate my data contract, from customer care they said NO. With 2 upgrades on 7 March the person at Vodacom in store advise that my data contract is ridicules' and I must ask for re-rate. I can get 100 Gig for R399.00 on this months special but I pay R433.92 for 30 Gig, I tried again to phone but customer care is not willing to assist. Please advise where I can request a re-rate because this is ridicules' to pay this amount for 30 gig, I want the 100gig anytime. I was advised to take this to the consumer board, but I will first try my last option before I will go that route.

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9:49 am EDT

Vodacom No service

Phone number cancelled without consent - unethical

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4:31 am EDT
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Vodacom Extra R43.50 added to my bill "Vodacom Add to Bill - Other"

Hi

I have had R43.50 added to my bill and I don't know what it is for. It is just stated on the invoice 'Vodacom Add to Bill - Other'. I need an explanation as I don't know what it is for and I have not asked for any extra services. Your call centre number keeps showing as 'network busy'
Name: Angela Banchetti
Cell: [protected]
Invoice No: H7-JAS4R
Please respond ASAP
ID Number: [protected]

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3:58 am EDT
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Vodacom Fraud

For the last 6 months data bundle, prepaid money plus voice bundels just disappeard from my phone.

After checking them the last 6 months i had to call and call for them to put my paid contracts data and others back on my phone.

Everytime it is a sorry they dont know what happend.

I have logged faults now from the 6 of March all they send is call numbers but nothing get fixed.

This is the worst cellular company ever.

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4:56 am EDT

Vodacom NO SERVICE. Contract not cancelled as instructed- unethical behaviour

Cell phone main contract number [protected]
2 other numbers connected to this account
[protected]
[protected] only number cancelled
Cancellation fees to the net affect of 18K paid on 22 January
16 March 2 numbers still active
10 March Stole money out of my account .
Nobody can give you a manager to speak to, there is no escalation channel.
numerous emails have been sent, can supply these. millions of calls made

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8:45 am EDT
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Vodacom Contract

To whom this may concern,

I signed a contract with 2017-06-25, for LENOVO IDEAPAD CELERON + VODAFONE R216H LTE MIFI
ROUTER 100MBS + TOP DOG VOUCHER @ R279 PM. My contract ended 2019-06-15.

To this date i am still being billed for 2GB MBB 24 month - TopUp R95.65
Handset Installment February 149.12

When i call into the call center i was told that my contract has ended but i was taking onto a new extended term (top up) until September 2020 because i am in arrears, how is it that i am in arrears of R1041.76 ... How is it that a contract that ended in June 2019 be in arrears? I now owe vodacom money. They are charging me for a handset that is free owned now ?

If you calculate my arrears its way after June 2019.
This has now also affected my bank statement.

I was also told by the very unhelpful agent that i needed to cancel my contract with forward before the term came to an end or it would be carried forward.
Please Vodacom explain this unprofessional response?

I refuse to pay you anything, i need this to be sorted out asap.

This is very poor customer service and fraud!

A pissed off customer
Nazeera
[protected]

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Vodacom In-depth Review

Overview: Vodacom is a leading telecommunications company in South Africa, providing a wide range of services to both individual and business customers. With a strong presence in the market, Vodacom has a rich history and has established itself as a key player in the industry.

Products and Services: Vodacom offers an extensive array of products and services, including mobile voice and data plans, broadband internet, fixed-line services, and enterprise solutions. Their offerings are known for their quality, range, and innovative features, setting them apart from competitors in terms of variety and uniqueness.

Pricing and Plans: Vodacom's pricing structure and plans are carefully designed to cater to different customer needs. They offer competitive rates and flexible options, ensuring affordability and value for money. When compared to competitors, Vodacom's pricing strategies and plans stand out for their customer-centric approach.

Network Coverage: Vodacom boasts extensive network coverage and a reputation for reliability. Their 4G and 5G capabilities provide customers with fast and seamless connectivity. When compared to competitors, Vodacom's network coverage and performance consistently rank among the best in the industry.

Customer Service: Vodacom is committed to delivering excellent customer service. Their support channels, including phone, email, and live chat, are easily accessible and responsive. User feedback and reviews indicate high levels of customer satisfaction, highlighting Vodacom's dedication to providing exceptional support.

Billing and Payment: Vodacom ensures billing accuracy and transparency, making it easy for customers to understand their charges. They offer a variety of payment options, including online and mobile platforms, for added convenience. Compared to competitors, Vodacom's billing and payment processes are efficient and user-friendly.

Customer Reviews and Ratings: Customer reviews and ratings for Vodacom are generally positive. Users appreciate the company's reliable services, excellent customer support, and competitive pricing. Common feedback themes include satisfaction with network coverage and the quality of products and services. When compared to competitors, Vodacom consistently receives favorable reviews and ratings.

Corporate Social Responsibility: Vodacom demonstrates a strong commitment to social and environmental causes. They actively engage in initiatives related to sustainability, community development, and digital inclusion. When compared to competitors, Vodacom's corporate social responsibility efforts are commendable and contribute to their positive brand image.

Innovation and Technology: Vodacom invests significantly in innovation and technology, particularly in areas such as IoT, AI, and digital transformation. Their efforts result in cutting-edge solutions and enhanced customer experiences. When compared to competitors, Vodacom stands out for its technological advancements and forward-thinking approach.

Partnerships and Collaborations: Vodacom has established strategic partnerships and collaborations with various organizations to drive innovation and expand their service offerings. These alliances bring mutual benefits and synergies, ultimately benefiting customers. Compared to competitors, Vodacom's partnerships and collaborations contribute to their overall success and market leadership.

Overall Rating: Vodacom receives a high overall rating based on its exceptional performance across various aspects. With their extensive range of products and services, reliable network coverage, excellent customer service, and commitment to corporate social responsibility, Vodacom is highly recommended for potential customers. When compared to competitors, Vodacom consistently ranks among the top telecommunications companies in the industry.

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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Vodacom. Make it specific and clear, such as "Incorrect Billing on Vodacom Contract" or "Poor Customer Service at Vodacom Store".

4. Detailing the experience: Provide a detailed account of your experience with Vodacom. Mention key areas such as customer service, billing, network coverage, or product functionality. Describe the nature of the issue, including dates, locations, and any specific employees involved if relevant. If you have had any transactions with the company, include transaction dates, amounts, and what the transactions were for. Outline any steps you have taken to resolve the issue, including any communication with Vodacom's customer service and the responses received. Clearly explain how the issue has personally affected you, whether it's through financial loss, inconvenience, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. However, be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Vodacom. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, an apology, or any other form of redress.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct and relevant to your complaint.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from Vodacom or other users to provide additional information or to follow up on your complaint.

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