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1.1 3941 Reviews

Vodacom Complaints Summary

104 Resolved
3836 Unresolved
Our verdict: If considering services from Vodacom with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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3:06 am EDT
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Vodacom being billed for old handset after upgrade

I recently upgraded my Vodacom contract online after receiving an sms saying I was eligible for an upgrade. (29 May 2017) on mobile number [protected]. I now see I am being billed for the new contract and new handset as well as the old handset. When calling customer service I am merely told I will be billed for the old handset for the full 24 months of the contract. Vodacom has also seemingly suspended their email complaints section, so there is nowhere to properly complain.
If I am told I am eligible for an upgrade at 22 months, it is not considered an early upgrade. It would appear Vodacom is fraudulently trying to get people to upgrade but at no point did they indicate I would still have to pay for the old handset. (This should fall away when the upgrade comes into place). I have previously been with other service providers such as MTN and Cell C, and every upgrade I have ever done (usually always around 22 months), meant I was immediately transferred to the new contract without any hidden charges from the previous contract. An upgrade is an upgrade, there should be no surprises waiting. This seems like deliberate trickery on the part of Vodacom. I have now read through the terms and conditions again on the upgrade section and cannot find any reference to the fact that a person would still be billed for a previous handset.
As resolution to the complaint, I would like the old handset amounts to be removed from my account effective immediately and only rightfully be paying for my new contract from this date.

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12:18 pm EDT

Vodacom delivering of a cell phone contract that I ordered

Dear vodacom
I have oderd a cellphone (Vodaphone smart platinum 7) on your latest addition of cellphone contract on the 9th of may 2017.. It was said that the phone is not available at the moment and I should wait for the cellphone as they going to order it. It's been 3 weeks now still the phone hasn't been delivered to vodacom shop lakeside mall. I fail to understand why would you put a cellphone on your latest addition of cellphone contract that started on the 5th of may 2017 only to find that a customer wants it and you don't have it. I was patient enough to wait for a week but i'm loosing patient now. For a company like vodacom you should do better than this. I'm without a cellphone for a month now, and it's really hard to cope. I'm hoping you get this complain and you attend to it as soon as possible

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12:10 pm EDT
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Vodacom vodacom customer care

Good day

I would like to log a complaint and I would like this to be taken very seriously, because the kind of service received by my mother was putrid to say the least.
My mother's phone was stolen a week ago, so she had to report it and have the number blocked. She was told to have a sim swap done when she got a new phone. Easy right? Wrong! She did an upgrade over the phone, with you guys, had the phone delivered and lo and behold, there wasn't even a SIM card with the phone. So she went and bought a sim, had the sim swap done and the consultant told her it would be activated in about 2 hours, this was on Thursday evening. That evening, there was no sim connection. We gave till Friday morning, still nothing. My mother called in a few times on Friday only to be told that the suspension was removed every single time she called! Saturday morning she went to one of the stores and was told the same thing, that a call was logged with tech support and that they don't work on weekends! So what did the agents do when she called in previously? She spent the weekend without being able to make or receive calls or SMS's! This is unacceptable! Today is Monday and she called in again, the count is at 15 at this point and on the 15th call, the wonderful Janine assisted her in a friendly and efficient manner. Janine managed to at least sort out the incoming calls and SMS's. So she can now receive both. However, she is still unable to make any calls. My concern is, when asked what Janine did, she responded "I did what I'm trained to do" so in essence, you only train 1 out of 15 people or are they just that incompetent that they don't know the first thing about reactivating a line? Pathetic guys! Seriously, for such a big company, you really need to sort out your staff. Well done Janine, but the rest, totally unhelpful!

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5:35 am EDT

Vodacom poor network

Hi am called katoma umar am from johansburg south rossetnvile. My strwet is daveillers streerie. It's now two months in have complained about the bad network we are hAving in my area but vodacom doesn't respond me. And it's not only me but it covers more than 10 people who having the same problem.but when I called vodacom they said I. Must buy network booster. But Mr vodecom tell me how I can I buy a network booster for 2000 rands to keep my self on your network can you imagine? Me investing money in you yet mtn and cellce and orther network have got good net work of which I can't buy the boater. Pls adverse are you creating a GOOD SERVICE or your telling your customers to [censor] off your net work

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2:14 am EDT
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Vodacom cell phone contract

Dear Vodacom

I have been a loyal Vodacom customer for 21 years, I am afraid that one of your support policies have made me decide to leave Vodacom for good. You have a policy to support only single sim cell phones, but yet you sell phones that are made to utilise 2 sim cards, in order to alleviate the possibility of needing to support 2 sim cards you actually load software to disable the second slot.

I operate with both a data sim card and a call sim card, so I was especially happy to get a phone that caters for both cards, your wonderful policy prevented me from doing this and not support to enable it was presented by any outlet that I visited.

It seems that you are encouraging your loyal customers to buy a second handset for the second sim card, which in my mind seems rather unethical if that was the case.

I am sorry to leave Vodacom on this note after being a loyal customer for so many years, I am convinced that these customer disgruntling practices were not part of your previous strategy and policies. I sincerely hope that you will in future change back to being the customer centric organisation you used to be, because I am afraid this kind of exploiting will cost you much business.

Kind Regards
Sakkie

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1:56 am EDT
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Vodacom data notifications

The data notifications that are supposed to be sent to my number are being sent to my work number which is the general office number. After phoning Vodacom numerous times someone finally told me that it was because they changed servers and on the old server my work number was set as an alternative number (which I didn't say it was back then) It has to be removed manually.

My complaint is that I have been trying to sort this out since 21 February 2017. I have phoned them 22 times. I have posted on their Facebook page 3 / 4 times. I went to a Vodacom store 3 times to fix this.

They promise me that it will be fixed or that it is fixed and then 3 days later the same happens again. Then they promise to phone me back or someone will contact me and no one ever does. All they do is submit a service request or escalate it.

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8:58 am EDT

Vodacom website access

Have been unable to access the Vodacom website via client profile for more than three months. Had numerous email and telephone conversations and the matter is still not resolved. This is the second time it happened in one year and it took three months to resolve last time . Unable to sign in to Vodacom profile on website or access the app on phone. Started in February 2017 still unresolved.
Attached the email correspondence.
Vodacom customer service and technical personnel are incompetent and unable to resolve a basic technical error and communicate the issues or follow through.

I received this email as below on 22 May 2017, however the profile has still not been deregistered in order to reregister it and thus we still do not have access to the website to purchase data and check on the usage for my Mom’s account.

When will this be fixed? It has been more than three months!.
I expect Vodacom to provide free data and airtime for all the problems and to avoid the account running out of data.
Confirm that this will be done.
As previous requested provide me with a responsible person that is dealing with this matter in order for us to communicate directly with the correct department.
I also expect all talking point to be reallocated to the account once it is deregistered.

Saneldi Terblanche

Sent: Monday, May 22, 2017 9:43 AM
To: [protected]@live.com
Subject: RE: S4-NCGBK-KXUI VERY URGENT Ref: 019U~UK7Y

Good day Ninon
Apologies for the incomplete email, it was sent due to a system error.
Our Technical Team have will de-register the profile and you can do the registration within 24-48 hours.
Please revert if the errorpersists.

Regards,
Jabulile Nazo

Customer Care
eService Team

Sent from Mail for Windows 10

From: Ninon Roos
Sent: Friday, May 26, 2017 9:01 AM
To: Saneldi Terblanche
Subject: Re: S4-NCGBK-KXUI VERY URGENT Ref: 019U~UK7Y

Still not de-registered!

From: Saneldi Terblanche
Date: Friday, 26 May 2017 at 14:57
To: Ninon Roos
Subject: RE: S4-NCGBK-KXUI VERY URGENT Ref: 019U~UK7Y

Hi
Het jy die profile probeer registreer en werk dit? Kan jy net confirm dat jy dit gaan doen of kan ek dit doen. Iemand moet elke dag dit opvolg en probeer en sodra dit werk die sign on details deel sodat ek kan seker maak daar is airtime en data. Data verval 30 dae nadat dit gekoop is.

xx

Sent from Mail for Windows 10

From: Ninon Roos
Sent: Thursday, May 25, 2017 11:06 AM
To: social.[protected]@vodacom.co.za
Cc: Saneldi Terblanche
Subject: Re: S4-NCGBK-KXUI VERY URGENT Ref: 019U~UK7Y

The profile has still not been deregistered!

From:
Date: Wednesday, 24 May 2017 at 19:57
To:
Subject: Re: S4-NCGBK-KXUI VERY URGENT Ref: 019U~UK7Y

Dear Ninon

I have requested the senior consultant to look into this and to make contact with you once feedback is available.

Regards,
Reuben Cornelius

Customer Care
eService Team

On 24/05/2017 07:32 PM, Ninon Roos, wrote:
The profile has not been de-registered yet!

See attached screen shot.

From: social.[protected]@vodacom.co.za
Sent: Monday, May 22, 2017 9:43 AM
To: [protected]@live.com
Subject: RE: S4-NCGBK-KXUI VERY URGENT Ref: 019U~UK7Y

Good day Ninon
Apologies for the incomplete email, it was sent due to a system error.
Our Technical Team have will de-register the profile and you can do the registration within 24-48 hours.
Please revert if the errorpersists.

Regards,
Jabulile Nazo

Customer Care
eService Team

On 22/05/2017 01:54 PM, Saneldi Terblanche, wrote:
I do understand this however I need to make sure my Mom has got data and airtime as I cannot access the accounts. We expect Vodacom to provide her with data and airtime once again to ensure she does not run out, due to all the hassles and inconvenience we had to go through for more than three months.
Please confirm that this will be done asap.

Sent from Mail for Windows 10

From: social.[protected]@vodacom.co.za
Sent: Monday, May 22, 2017 7:50 AM
To: [protected]@live.com
Subject: RE: S4-NCGBK-KXUI VERY URGENT Ref: 019U~UK7Y

Good day Ninon

Our Technicians are still attending to your query.

We've requested for feedback.

We do apologize for the delayed feedback.

Regards,
Jabulile Nazo
Vodacom Social Media Team

On 22/05/2017 01:07 PM, Ninon Roos, wrote:
I am still unable to access the account for [protected] on the Vodacom website or app and unable to register a new account.
You have been promising feedback for three months yet we have made no progress in resolving the matter.

When will we receive the name of the responsible technician to expedite this matter and actually know that it is being addressed.

I also expect you provide my mom with free data and airtime so that she does not run out. Please confirm that this has been done.

Regards
Saneldi

Sent from Mail for Windows 10

From: social.[protected]@vodacom.co.za
Sent: Wednesday, May 17, 2017 3:10 PM
To: [protected]@live.com
Subject: Re: S4-NCGBK-KXUI VERY URGENT Ref: 019U~UK7Y

Dear Ninon
We have requested priority on your query. Feedback will be provided once available.
We wish to express our sincere apologies for any inconvenience that you may have experienced
Regards,

Denise Sokani
Customer care
eService Team

On 17/05/2017 04:11 PM, Saneldi Terblanche, wrote:

We have not receive any response to the request as to whom is responsible to address this matter. Please give me the details of the accountable technician to explain what is being done and when will it be resolved.

Saneldi

On May 3, 2017, at 7:01 AM, Ninon Roos wrote:
Hi there,
I am still waiting for someone to contact me!
Ninon
[protected]
From:
Date: Saturday, 22 April 2017 at 17:31
To:
Subject: Re: S4-NCGBK-KXUI VERY URGENT Ref: 019U~UK7Y
Good Day Ninon
As per our chat. I've escalated your query again to the senior consultant for assistance. Your SR reference number is S4-OIY3V-VOU6L.
You will be contacted within 24 to 48 hours.

Regards,
Ashwin Abdurahman

Customer Care
eService Team

On 22/04/2017 04:51 PM, Ninon Roos, wrote:
We have still not received any feedback on the above problem!
If I try to phone your helpline there is actually nobody there that understand a word of English or the actual problem and all I am told is that Vodacom will look into it!
From:
Date: Saturday, 01 April 2017 at 19:36
To:
Cc:
Subject: RE: S4-NCGBK-KXUI VERY URGENT Ref: 019U~UK7Y
Good day Saneldi
Our records indicate that our Senior Consultants are still attending to service request reference S4-NF72Q-Q436C. I've forwarded a request for them to urgently provide feedback on the matter.
Thank you for your patience thus far and we do apologise for the inconvenience caused.
Kind regards,
Rifqah Abrahams
Social Media
eService Team

On 01/04/2017 05:38 PM, Ninon Roos, wrote:
Olivia
I still have not received any feedback from Vodacom related to the problems with access the website and Vodacom app for lnumber [protected]. I still receive an error message. What is being done about the matter and when will it be resolved.
Regards
saneldi
Sent from Mail for Windows 10
From: social.[protected]@vodacom.co.za
Sent: Monday, March 27, 2017 9:30 AM
To: [protected]@live.com
Subject: RE: S4-NCGBK-KXUI VERY URGENT Ref: 019U~UK7Y
Dear Saneldi
Thank you for your email.
With reference to S4-NCGBK-KXUI I have requested urgent feedback from the Senior Consultant.
Apologies for the inconvenience caused thus far.
Regards
Olivia Isaacs
Vodacom Social Media

On 27/03/2017 03:01 PM, Saneldi Terblanche, wrote:
This situation is totally unacceptable and needs to be addressed urgently.
Can you please follow up and see if the problem has been resolved or is being worked on. Both the Vodacom App and website is still giving problems.
This issue is similar to what happened a year ago.
I was unable to purchase airtime and the data loaded but disappeared. Can you please URGENTLY load data and airtime for my Mom’s account on [protected] for free as you did last time to prevent her from having no means of communication.
Regards
Saneldi
Sent from Mail for Windows 10
From: Ninon Roos
Sent: Tuesday, March 21, 2017 11:49 AM
To: Saneldi Terblanche; sm.[protected]@vodacom.co.za
Subject: Re: S4-NCGBK-KXUI
Ek is op die lyn met hulle en Vodacom se hulle het verkskeie nommers wat problem het en hulle weet nie wanneer dit uitgesorteer sal word nie.
Hulle kan nie help nie.
!
From: Saneldi Terblanche
Date: Tuesday, 21 March 2017 at 16:43
To: "sm.[protected]@vodacom.co.za", Ninon
Subject: RE: S4-NCGBK-KXUI
Clint
I still have the same problem. Please contact Ninon Roos in South Africa 0n [protected] to assist us resolving this problem urgently. Ninon tried to access the webpage and received the same errors.
I have also attached the string of email conversations below to resolve the issue.
Saneldi Terblanche
Sent from Mail for Windows 10
From: Saneldi Terblanche
Sent: Friday, March 3, 2017 11:38 AM
To: sm.[protected]@vodacom.co.za
Subject: RE: S4-NCGBK-KXUI
Importance: High
Good Day Clint
I have done what you asked to clear all browser history cookies caches etc. and tried to use flowing browsers with attached results.

Microsoft edge
•Google Chrome
•Internet explorer
I still cannot log in to Vodacom.
Regards
Saneldi
Sent from Mail for Windows 10
From: sm.[protected]@vodacom.co.za
Sent: Tuesday, February 28, 2017 10:08 AM
To: [protected]@live.com
Subject: S4-NCGBK-KXUI
Good day Lorraine Roos

We have had a look on Google Chrome and the login issues seems to be with the chrome browser. We have attempted with the Google Chrome and we are also receiving errors.

Please try to use Internet Explorer as well as clear cookies and cache and then reload the page.

Regards
Clint
Social Media Escalations

This e-mail is classified C2 - Vodacom Restricted - Information to be used inside Vodacom but it may be shared with authorised partners.
?This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link https://webmail.vodacom.co.za/tc/default.html "
From: Saneldi Terblanche
Sent: Friday, February 24, 2017 10:29 AM
To: social.[protected]@vodacom.co.za
Subject: Re: URGENT DATA NEEDED Ref: 001GYaC9XEW09AP9
I am in the USA and Ferguson have phoned me twice already and we have not made progress. Vodka on needs to reset the website profile so that we can access it.

Saneldi Terblanche
[protected]@live.com

On Feb 24, 2017, at 9:11 AM, "social.[protected]@vodacom.co.za" wrote:
Hi Saneldi
We have noted your comments and forwarded the screen-shot to the Portal Support team to investigate. Your reference number is S4-NCGBK-KXUI, we will be in touch with feedback.

Regards,
Lubabalo Kahla

Customer Care
eService Team

On 24/02/2017 04:29 PM, Saneldi Terblanche, wrote:
Still receive same message

Saneldi

On Feb 24, 2017, at 8:14 AM, "social.[protected]@vodacom.co.za" wrote:
Hi Saneldi
Please try accessing the MyVodacom portal with the link below.
https://myvodacom.secure.vodacom.co.za/

Regards,
Lubabalo Kahla

Customer Care
eService Team

On 24/02/2017 03:20 PM, Saneldi Terblanche, wrote:
Good Day Ferguson
Thank you for the call yesterday. Unfortunately I am still unable to access the Vodacom website. I tried it on 2 different browsers but receive the following error code as attached.
Kind Regards
Saneldi
Sent from Mail for Windows 10
From: social.[protected]@vodacom.co.za
Sent: Wednesday, February 22, 2017 1:47 PM
To: [protected]@live.com
Subject: Re: URGENT DATA NEEDED Ref: 001GYaC9XEW09AP9
Hi Saneldi

Thank you for your email.

I'll be touching base tomorrow after 3pm (SA time) and we can tackle this dilemma. Please accept our sincere apologies for any aggravation caused by this delay.

Have a good evening further.

Regards
Ferguson Losper
Vodacom Social Media Team

On 22/02/2017 08:08 PM, Saneldi Terblanche, wrote:
As I said I am in USA so email or website chat will do. Or you can phone me on +1 [protected] at 15:00 or later SA time. Why do u need to discuss it the issues are obvious. Fix your website as this is the second time we had technical issues and ensure my mom has data or I will get her a different service provider.

Saneldi

On Feb 22, 2017, at 8:24 AM, "social.[protected]@vodacom.co.za" wrote:
Good day
We would like to get in touch and discuss the issues raised in detail. Plese provide us with the number we can call you on and the bet time to get in touch.

Regards,
Lubabalo Kahla

Customer Care
eService Team

On 22/02/2017 03:38 PM, Saneldi Terblanche, wrote:
Dear Rifqah
I am unable to access the Vodacom website and I am unable to register the number again.
The talking points I used to purchase data has not updated as data and my mom’s data expire tonight. Please urgently load her data and fix this issue as I am unable to communicate with her without data.
* Current airtime balance - R260
* Last recharge amount - R250-
* Make or model of last handset/device used with the cell number – Iphone4
I attach the screenshots to show:



•Unable to deregister
•Unable to reregister
•Talking points used
•Airtime purchased
Regards Saneldi
Sent from Mail for Windows 10
From: social.[protected]@vodacom.co.za
Sent: Wednesday, February 22, 2017 1:17 AM
To: [protected]@live.com
Subject: Re: URGENT Technical problems with Website to correct wrong Voice plan Ref: 001GYaC9XEW09AP9
Good day Saneldi Terblanche
Protection of your account against fraud is critical to us. In the interest of ensuring customer information security, please provide us with the details below in order to verify that you are the owner of the number.
* Current airtime balance
* Last recharge amount
* Make or model of last handset/device used with the cell number
Please note the balances may also be retrieved by dialling *111#.
Kindly also forward us a screenshot of the latest transaction page so we may further escalate this.
Regards,
Rifqah Abrahams
Social Media
eService Team

On 21/02/2017 04:13 PM, Saneldi Terblanche, wrote:
Dear Nathaniel
I tried to deregister the account but were also unable to do this. Please assist with this and ensure that the talking points I used are allocated towards data.

Saneldi Terblanche
[protected]@live.com

On Feb 20, 2017, at 11:42 PM, "social.[protected]@vodacom.co.za" wrote:
Dear Saneldi
Thank you for your email.
No, she will not forfeit her data or airtime.
Regards
Nathaneil Abrahams

Customer Care
eService Team

On 20/02/2017 05:27 PM, Saneldi Terblanche, wrote:
Good Day Nathaneil
Can you please confirm if I do the deregistration that my mom will not loose her data and air time.
Kind Regards
Saneldi
Sent from Mail for Windows 10
From: social.[protected]@vodacom.co.za
Sent: Thursday, February 16, 2017 5:41 AM
To: [protected]@live.com
Subject: Re: URGENT Technical problems with Website to correct wrong Voice plan Ref: 001GYaC9XEW09AP9
Dear Saneldi
Thank you for your email.
Please be advised that you mother needs to de-register her cell phone number and re-register her cell phone number on the Vodacom website.
She will have to log into her Vodacom account and go to settings to de-register her cell phone number. Once she has done this, she will be able to re-register again.
If the problem is ongoing, you will have to send us screenshots of the problem/s, so that we can escalate it to our Back Office.
Regards
Nathaneil Abrahams

Customer Care
eService Team

On 14/02/2017 04:57 PM, Saneldi Terblanche, wrote:
Good day Yandiswa
Thanks for the response. I still have the following issues:
- The website used to show which plan was active however it does not anymore
- I am unable to look at the latest transactions
- I am unable to change the plan once a day
- the airtime purchased is being used very rapidly without increase in calling time which leads me to belief that it is charged at a higher rate
Please address this

Saneldi Terblanche
[protected]@live.com

On Feb 13, 2017, at 1:08 PM, "social.[protected]@vodacom.co.za" wrote:
Hi Saneldi
The cellphone number [protected] is currently on 79c Price Plan. You might be experiencing a delay on the portal to update the price plan.

Regards,
Yandiswa Dilima
Customer Care
eService Team

On 12/02/2017 05:47 PM, Saneldi Terblanche, wrote:
Good day
Cellphone number : [protected]
Owner: Lorraine Roos
The cellphone plan for this number is suppose to be 79c plan however on the site it does no longer indicate the plan and it appears to be any time any network. When I try to change it on the website it does not allow a plan change to 79c.
Please correct this immediately and change the plan to 79c per minute.
I am assisting my mom Lorraine Roos as she does not understand how this works and unfortunately I am currently overseas so unable to assist her in South Africa and there is no Vodacom shop in Montagu.
You can contact me on a USA number +[protected] or preferably contact me via email [protected]@live.com
Please confirm that this has happened via email.
Regards
Saneldi Terblanche (nee Roos)
Sent from Mail for Windows 10

�This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link https://webmail.vodacom.co.za/tc/default.html

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8:37 am EDT
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Vodacom additional account or cell contract on existing account

26 May 2017, 15h26
[protected]
I am attempting to add a contract to my existing account, after 7 days of trying to clarify my ITC record (which i have managed to clear up) i am told today that i have R300.00 odd to settle on a contract i had in 2011?
What i do not understand is how this can be as i settled my contract in 2011 as i lost employment and could not continue with the payments, i was given a settlement amount which i paid and my contract was cancelled and i had to start making use of pre-paid SIM cards.
When i asked how there can be an outstanding value Vodacom cannot tell me, when i ask how i can pay this to settle the balance so we can proceed with my new application Vodacom cannot pick up the previous account?

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7:48 am EDT
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Vodacom vodacom blocking my number

My [protected] has been with me forever. It was under a friends contract. I bought out the contract and wanted the number on my name again.
This took numerous visits to vodacom stores and calls and emails.

After which my number was cancelled. And I was forced to get another number as I was told there is nothing they can do.

I still had existing data and air time on the phone. Was refunded with a pathetic R400.

Vodacom put me the position having to get another number, when I never wanted to, but no one could call me as whats app only worked on wifi.

Vodacom has put me through changing my number with all my suppliers, clients, policies and I am loosing business as not everyone has my number.

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4:39 am EDT
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Vodacom upgrade mess up

Please help! I did an upgrade on no [protected] on line.

See invoice K0241230, 8 May 2017, things went wrong on your on line system, and only the sim was delivered, the sim was eventually picked up again on the 22 nd and returned to your depot and signed for by Sello.

I was told by your call agent that yesterday afternoon I would be able to go back into the on line system and reorder my upgrade.

Well its still not updated and I can not do my upgrade.

This is very poor service and I am very disappointed by the poor customer service I have received since the error was on your side.
Please contact me on [protected] urgently to resolve this.
Nobody calls back on your call back requests either.

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2:00 pm EDT
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Vodacom vodafone protect

This is very unacceptable I can't access my phone as it is locked by the Vodafone protect app I have forgot the pin and when I try to go straight to the app it says that it is no longer available, if that's the case how are we going to reset the pin, I have even tried to wipe the phone and failed please I you don't want to lose clients with your useless apps please fix it I am using sumsung neo plus my number is [protected] hope you will find a solution to my problem

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12:31 pm EDT

Vodacom data

I have had the worst experience I can recall with any service provider. My bill has come up with 5 times the usual amount that I have been paying over the years. And to top it off I haven't received statements for both my accounts with Vodacom. The first consultant I spoke to told me that it is because I upgraded my account in January. When I told her I did no such thing then she had to put me through to someone else. Eventually after a lot of uncertainty I was told it's because of data costs from one of my contracts.

What a crap network. I cancelled my contracts at the same time. Vodacom is a rip off with poor service. Have even started converting family members and friends.

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6:48 am EDT
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Vodacom incompetent behaviour

Good Day

I have been using cellsure insurance for a very long time but i have been paying for over 3 years for my s4 mini through my vodacom insurance. I went into 2 months arrears and vodacom cancelled my insurance in January this year. I paid up my arrears and contacted insurance to find out if my insurance can be reinstated and they advised me that vodacom can reinstate it as they cancelled it. I called vodacom account and they advised me that my insurance is active. I went to Vodacom Brookside Mall and they advised me that my insurance is still active as well as Liberty Mall vodacom customer care.I have been having endless problems with my vodacom account where they are allocating the wrong airtime in the wrong sim card as i have 3 sim cards on my contract and the reason i visited vodacom was because i did not recieve my airtime allocation in the primary number which is [protected] but there was airtime allocated to the other 2 numbers.

I am not sure why there is a complete mix up with the different departments in vodacom where i get different stories from everyone.

I lost my phone and insurance now is refusing to put my claim through because vodacom did not reinstate it but assured me that my insurance is active.

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5:06 am EDT

Vodacom sim activation

To whom it may concern:

I purchased a new sim card for my new phone as the old sim card is stuck in the old phone. I wanted my sim duplicated so that if a need to use the old phone again I have the option as the card is jammed in it permanently ( iphone4) . My tel. no is [protected].

This process was started Friday 12th May – it is now Thursday 25 May and I am still unable to use my new phone.

I Have been calling both the vodacom shop I purchased the sim from and paid for the duplication as well as the different Vodacom help lines and - e-mailed.

It is shockingly pathetic the way the shop instructs me to call Vodacom who in turn instructs me to call the Voda shop as both vehemently denies being able to help me and that it is the others responsibility!

Your automated e-mail response says it will get back to me in 24 hours, How about no response in over a week.

The number of man hours I have wasted in getting this sorted out is horrific! Is there any body at Vodacom with even minor common sense that can help me?

Regards

Richard
Ref EC-0CO5-21QNKG &

003S~SCR4

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1:30 pm EDT

Vodacom internet problem

I call vodacom three weeks ago about my problem with my two sim cards not going to the internet and they says I must go to vodashop.I go to vodashop at
Newcastle Mall.

And another guy take my ID and my numbers he told everything will be fine after an hour until today still same says SORRY ACCESS DIENED I have calling vodacom call centre no help.Today I go back to Vodacom shop in Newcastle Mall I show the gentleman whats the problem and he call vodacom after that he say I must switch my phones and remove sim card for 15 mins and until now doing same if I dial *111# to go to Services it shows me PARENTAL CONTROL FOR CHILD IS ALREADY ACTIVATED. both numbers [protected] and [protected]

I have been to vodashop twice already I do not want to go there anymore vodacom they must deactivate parental control to my numbers or I must change the network because it means that vodacom is not training their stuff I m driving more than 26km to go to vodashop

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7:26 am EDT
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Vodacom bad service

On Wednesday, 17 May 2017 I applied for a new contract at Vodacom by converting from pay as you go to contract.

During my application, I was advised that my approval needed to go through a "vetting" process. This "vetting' process has now been taking a full week, and I still don't have a contract. According to the Vodacom shop, the vetting process is sitting with Head Office, and they can't alter or approve anything from their side.

I would really appreciate feedback from Vodacom on why this process is taking so long. This is the first time, taking out a contract with Vodacom that I need to wait this long. I have given a 24 hour ultimatum to the Vodacom Tygervally Shop, Cape Town to resolve this issue, otherwise I will cancel my request, issue a HelloPeter letter and take my business to MTN.

Please contact me if you need any further details at [protected].

Regards,

Elton Olivier
elton.[protected]@gmail.com

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3:30 am EDT

Vodacom wifi

I am gravely disappointed in your way of business conduct, I was offered WiFi by a call centre agent who explained to me it would be free because I use a lot of airtime once I run out data. But now I was shocked to learn that I have to pay a monthly prescription of R218.17 and now I was debited R486.47. I have decided to return the WiFi because I will not have funds for it on a monthly basis. Please provide me with details as to how I can send it back.

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2:21 am EDT
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Vodacom disappearing data

Yesterday 22/05/2017, I purchased a data bundle at 14:51 from my bank via internet banking using my PC and my WiFi. A couple of minutes later, I received an sms saying you have less than 24MB of data immediately followed by another 1 saying you have less than 10MB of data. The only apps I had on cellular data were Contacts, Gmail and Watsapp. My ph was however using WiFi anyway. I immediately called vodacom customer care. The advisor said she would call me back since my ph activity would take an hour to show on the system. When she called back she said that I had cellular data activity on my ph for 9 minutes. I explained the apps that were open for cellular data use but that in any case I was using my WiFi at home at the time. She simply said that Vodacom's system was showing that I was using my cellular data. So, i suppose that is that and the customer will remain the liar because Vodacom's system says so. In my opinion they are no worse than common thieves since this is not the first time that this has happened to me, and from what I have been reading on other forums, Is happening to thousands of other Vodacom customers. I have been a loyal Vodacom customer for years but I think its time for me to move on.

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3:34 pm EDT

Vodacom service on my account

Good day, I am feed up with vodacom. From the 25 April 2017 my account was debited when I asked their consultant to change my debit order to the 25. The debit was bounced I am now having to take a charge of R25 on bank charges and a penalty fee from vodacom of R100 and no one actually phones you back to give you feedback as to what the solution is goin to be. It is now over a month and nothing has been resolved. I am highly disappointed with vodacom and their so called customer service. Even the merchant doesn't get back to me.

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4:53 am EDT

Vodacom fraudulent upgrade

On the 27th April 2017 a fraudulent upgrade was generated on my cell account, it is the second case in the period of 12 months. Consultants have asked me to send documents to start the investigation and since then I have never received any call or correspondence mail to give me feedback about my case. Documents were sent to the following email addresses: [protected]@bytes.co.za; [protected]@vodacom.co.za . Soon after that there was a debit on my account, and that on its own indicate that no one is attending to my case. Reference Quote# [protected] and cell-number is # [protected]

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Vodacom In-depth Review

Overview: Vodacom is a leading telecommunications company in South Africa, providing a wide range of services to both individual and business customers. With a strong presence in the market, Vodacom has a rich history and has established itself as a key player in the industry.

Products and Services: Vodacom offers an extensive array of products and services, including mobile voice and data plans, broadband internet, fixed-line services, and enterprise solutions. Their offerings are known for their quality, range, and innovative features, setting them apart from competitors in terms of variety and uniqueness.

Pricing and Plans: Vodacom's pricing structure and plans are carefully designed to cater to different customer needs. They offer competitive rates and flexible options, ensuring affordability and value for money. When compared to competitors, Vodacom's pricing strategies and plans stand out for their customer-centric approach.

Network Coverage: Vodacom boasts extensive network coverage and a reputation for reliability. Their 4G and 5G capabilities provide customers with fast and seamless connectivity. When compared to competitors, Vodacom's network coverage and performance consistently rank among the best in the industry.

Customer Service: Vodacom is committed to delivering excellent customer service. Their support channels, including phone, email, and live chat, are easily accessible and responsive. User feedback and reviews indicate high levels of customer satisfaction, highlighting Vodacom's dedication to providing exceptional support.

Billing and Payment: Vodacom ensures billing accuracy and transparency, making it easy for customers to understand their charges. They offer a variety of payment options, including online and mobile platforms, for added convenience. Compared to competitors, Vodacom's billing and payment processes are efficient and user-friendly.

Customer Reviews and Ratings: Customer reviews and ratings for Vodacom are generally positive. Users appreciate the company's reliable services, excellent customer support, and competitive pricing. Common feedback themes include satisfaction with network coverage and the quality of products and services. When compared to competitors, Vodacom consistently receives favorable reviews and ratings.

Corporate Social Responsibility: Vodacom demonstrates a strong commitment to social and environmental causes. They actively engage in initiatives related to sustainability, community development, and digital inclusion. When compared to competitors, Vodacom's corporate social responsibility efforts are commendable and contribute to their positive brand image.

Innovation and Technology: Vodacom invests significantly in innovation and technology, particularly in areas such as IoT, AI, and digital transformation. Their efforts result in cutting-edge solutions and enhanced customer experiences. When compared to competitors, Vodacom stands out for its technological advancements and forward-thinking approach.

Partnerships and Collaborations: Vodacom has established strategic partnerships and collaborations with various organizations to drive innovation and expand their service offerings. These alliances bring mutual benefits and synergies, ultimately benefiting customers. Compared to competitors, Vodacom's partnerships and collaborations contribute to their overall success and market leadership.

Overall Rating: Vodacom receives a high overall rating based on its exceptional performance across various aspects. With their extensive range of products and services, reliable network coverage, excellent customer service, and commitment to corporate social responsibility, Vodacom is highly recommended for potential customers. When compared to competitors, Vodacom consistently ranks among the top telecommunications companies in the industry.

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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Vodacom. Make it specific and clear, such as "Incorrect Billing on Vodacom Contract" or "Poor Customer Service at Vodacom Store".

4. Detailing the experience: Provide a detailed account of your experience with Vodacom. Mention key areas such as customer service, billing, network coverage, or product functionality. Describe the nature of the issue, including dates, locations, and any specific employees involved if relevant. If you have had any transactions with the company, include transaction dates, amounts, and what the transactions were for. Outline any steps you have taken to resolve the issue, including any communication with Vodacom's customer service and the responses received. Clearly explain how the issue has personally affected you, whether it's through financial loss, inconvenience, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. However, be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Vodacom. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, an apology, or any other form of redress.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct and relevant to your complaint.

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9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from Vodacom or other users to provide additional information or to follow up on your complaint.

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Phone numbers

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Website

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