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1.1 3941 Reviews

Vodacom Complaints Summary

104 Resolved
3836 Unresolved
Our verdict: If considering services from Vodacom with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Vodacom reviews & complaints 3941

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12:37 pm EST

Vodacom Deleted my number

In October 2021 Vodacom deleted my number with no warning, no sms, no call before, alot of people have been struggling with this pandemic and couldn't make payments on most of their accounts, I refuse to pay them until I have a definite answer that I will get my number back, they sent me from pillar to post and so no one can help, they are all useless there and don't know what's happening in that company

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6:04 am EST

Vodacom New contract application

I applied for a new Vodacom contract online on 22/11/2021. Received a call on Tuesday 23/11 telling me that my application has been approved and that I will receive my simcard either on Thursday or Friday. It did not happen. When I called them this morning I was transferred to 3 different departments. The short version is that the confirmation department did not finalize my order so it was never sent to the warehouse. Then they tell me that this department does not have an outside line so I can not contact them but they will contact me. The reference I received via email just told me that my my application was approved with reference number [protected]. This was a Black Friday special so I can not reapply for it does not exist any more. Why do Vodacom give such bad service. Always blaming the next department telling me that they can not fix it there. I spoke to Ayanda at after sales who was suppose to be a supervisor. Nothing has been done.

Desired outcome: Fix the problem. Put the application through and give me my simcard.

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4:39 pm EST

Vodacom PayD vodacom express Midrand ZA

This PayD vodacom express has been deducted R20 and R20 out of my capitec bank I don't know how but I would like you guys to stop that since I am not even using vodacom!

I suspect someone is using my vodacom SIM card to buy airtym there number is [protected] pls check if they bought airtime with any card coz I don't remember if I once's liked the sim to my card

I will be grateful to hear from u guys soon

Desired outcome: Unlink my number to my card

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8:17 am EST
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Vodacom New Contract Applications

I have applied for a new contract on 23/11/2021. Message said they will contact me shortly to finalize my application. Did not happen. I call them the next day to finalize. Said that all is ok i should have my device hopefully by Friday. Got a messege again saying I need to contact them. I did so, they said that verification deprtment will get hold of me shortly to complete? Thought that was done on Wednesday? Nobody still has call. Today is Friday no messege from them as yet decided to call and find out what the hold up is. Was on the line for about an hour and 20 minutes holding on after speaking to a person there. Got thru to a new person had to repeat my story again and was told they will call me with in 72 hours after application was on it has been more than that now and I am still waiting.

Very bad service. Hope that i can get sorted out soon. The excuse I am getting is that its Black Friday but Tuesday and Wednesday and Thursday was not Black Friday.

Desired outcome: Get account sorted out and device delivery ASAP

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9:53 am EST
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Vodacom Business fibre - illegally rolled out - plettenberg bay

We were approached in April 2021 during the Octotel Fibre rollout in Plettenberg Bay by Vodacom to get connected. Salespersons came to our business practice to sign us up. After business was approved, we were sent a complimentary 4G dongle and router to use during the installation period. We were immediately billed for the usage of the fibre line even though no infrastructure had been installed. There after each month we have been billed R599 per debit order for usage of this 4G dongle.

The major issue came in after installation was completed on the 05 Aug 2021, that Octotel informed us that Vodacom had illegally sold our business a FTTH connection disguised as a FTTB package. Octotel immediately disclosed that Vodacom has not got authorization to sell FTTB packages in Plettenberg over the Octotel network infrastructure. Octotel then suggested we choose an alternative service provider, which we did and were sorted.

I immediately contacted Vodacom and reported and threatened legal action with some reaction by a local contractor - Timothy, which escalated the situation to multiple persons with Vodacom which has resulted in nothing. I have emailed multiple times, even contacting the fraud department, with zero outcome.

I tried to stop all further debit orders with our bank, but the money keeps on going.

The deliberate fraud and failure to respond to an illegal deliberate sale is appalling.

I have even informed them that their router and dongle have been boxed up, ready for collection with no response.

My ISP Reference # : S21021479766 Octotel ID # : VOD14991. I am not sure how to attach the email threads to this form.

Desired outcome: Refunding of all the monies debited plus interest accurred

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1:28 am EST

Vodacom Poor service in cancellation department and customer care

Email to Vodacom Customercare:

I was finally told that my account eventually after 5 months of phone calls and emails that it has now been made a prepaid account.

However, I am now being called by the collections department. I paid what I owed, and sent the proof of payment and requested that my account be canceled in July already.

Yet for the past 5 months repeatedly, I suffered from SMS 's and my phone being suspended and being told my account is in arrears and having to explain that I had already made full payment and requested for cancellation both telephonically and through email.

My credit score is now going to be negatively affected, who is going to reimburse and reverse the damage that this is doing to my credit score?

I am so disappointed at Vodacom and its people. People are not doing their job and this is impacting service at Vodacom. Yet when people are without jobs they cry, but when they are given jobs, this is how they behave. It is totally appalling!

I will further take to the Hellopeter and other media platforms to warn others of how Vodacom treats their customers. I have more than 5 years with Vodacom yet I wouldn't recommend Vodacom in this state of extremely poor service.

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6:17 am EST
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Vodacom Service and accounts

Accounts and service complaints

It with great disappointment that I am requesting full refund of monies deducted as well as termination of my number from VODACOM. Amount R1500.00.

After no notification received of funds by yourself yet receiving invoice of nil balance on my phone. My bank account has never been changed.
On the 21st October I got the following SMS
Hi, your services are due for immediate deactivation on Vodacom acc N30335470. Call 0821946 urgently for payment plan or pay R 8741.95.
I sent a message on 23rd October 2021 back on my return from my vacation
Please send me all details and information regarding this matter. I am unaware of any omount owing. Please email me [protected]@gmail.com. Thankyou
25 October SMS
Hi, your services are due for immediate deactivation on Vodacom acc N30335470. Call 0821946 urgently for payment plan or pay R 8741.95.
No response even tried calling and no luck phone was put down on me several times and following days. Eventually on the Monday 25th then arrange debit order of R1500 to be deducted monthly from my ABSA account. The phone will be reconnected in 7 days
On Saturday 06 November 2021 went to Vodashop Vereeniging and made payment for the full amount of R8589.81 the payasyou go amount was deducted from the total owing.
Cashier 3-MOREBANEN01
TAX INVOICE IN0045T004038497
DATE: 06-11-2021
Was the told it would take 1 week. Still waiting for cellphone to be reactivated - still waiting.
Spoke to Zondile on Monday 8 November and was given reference no [protected]. She said thet the service would be reconnected in 3-4 days.
Today 13 November debit order of R1500 deducted off my account even after paid in full.
I am not impressed with the service received from Vodacom.
I would appreciate immediate of R1500.
Due to bad service you have forced me look at alternate providers for cellphone connectivity. It is sad that after years of dealing with Vodacom (frominception 1984) to receive such bad service
Kind regards

Corrie Wuestenenk
[protected]

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2:42 pm EST

Vodacom Tower down in keimouth main rd! About 5km out of keimouth towards east londen

The tower about 5km out of keimouth are down! Im on telkom and are using your tower for internet! Roaming! Havint had internet for the last 3 weeks! Had the problem before! Can you please send a teck to switch the tower back on!

Desired outcome: Fix your towers please

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7:19 am EST
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Vodacom False reference numbers from Vodacom

Customer care gave me a reference number which does not exist. I am convinced this is a scam to stop me from cancelling my contracts which I have trying to do for over two months. I think this is a deliberate scam to continue charging me each month for contracts which I do not want. This is now the 5th time I have been given a reference and told my contracts would be cancelled in 4 to 7 days. Every time when I follow up they say they cannot trace the reference.

Desired outcome: Contracts cancelled

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3:51 am EDT

Vodacom Move my router

Hi I've been calling for the past 30days with no clear solution to this issue, I have requested to cancel my contract/subscription with vodacom as I feel I am not getting any help and I've lost half of my income from not working as I don't have internet access.
I have been told 100 stories by different agents and that makes me worried.
I have asked to cancel however I am told about 30days again
I had SR that were closed with no communication.

I need to get working and my service provider has failed me now all I ask is cancel so I can get a provider who can help

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3:35 am EDT

Vodacom Cell phone service provider

With all intention to cancel my contract in June 2020 Vodacom's retention department flattered me with an amazing deal to keep me with them. The packaged they offered was 1000 free min and 10Gigs of Data for R296 a month for 2 years. This was a fantastic deal and I accepted. All went well and I received all as promised until June on 2021.

On 1 June 2021 I did not received my 1000 free 1000 min. I called the call center to fix this. They provided me with the minutes but charged me for it. Since then I have been trying to sort out this incorrect billing with no luck. Vodacom I have called and called and called. Received reference number after number. They all just keep getting closed without being resolved.
Been sent from one department to another. I am done with the incompetents' and I am done with people not knowing how to speak to a 20 year long customer.

My phone has now been blocked. I run a small business and this is caused a great inconvenience. I have paid my account every month with the correct amount that is needed according to the contact amount I aggreged to paid. So I am not in arrears.

The person That did my upgrade in June of 2020 is Mumzi.

Account Number : I0290371

Cell number: [protected]

Name: Lizelle van der Berg

Email: [protected]@gmail.com

Desired outcome: Just solve the issue today if possible please. Give me the 1000 min Free you offered and stop charging me. SIMPLE

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3:25 am EDT
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Vodacom Fibre

Vodacom Fibre and their technical support staff are USELESS when it comes to providing a service that has been paid for. They are super efficient in taking your money but absolutely lethargic in ensuring that you have the service you have paid for. We have now been without Fibre for a week and our service request has been escalated on a daily basis and we have yet to see our Fibre link repaired. Even customer care showed absolutely no desire to resolve the complaint. In my opinion, they are the WORST service provider in the mobile technology and if I could rate them at a minus 10, I would.

Desired outcome: Public awareness.

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5:59 am EDT
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Vodacom Cancellations

Good Day

Vodacom Account Number N [protected]
My e-mail Address, [protected]@hbinternational.co.za

I have 3 contracts with Vodacom at the moment. Two is 2 5 GB contracts and one mobile number.

The first number [protected] has been due for upgrading on the 1st of September 2021 I do not want to upgrade I want to cancelled the contract. I went in on the 1st of September and they notify me no you can not cancel the contract, it only expired in 2023. I said I did not do that. Please give me the voice recording. Till today after many times they came back and said it was done online by vodacom. The manager manage to reverse it. My personal cell no [protected] was due for upgrading on the 1st of August 2021 after 2 years, so I could not do my cell number as well again. On the 16/08/2021 ref [protected] I received an SMS from vodacom to notify me everything is being reversed. When I went in I was told I can only upgrade in 2023.

So there I am still can't do anything with my contract the manager just tell his staff member inshore sort it out and nothing is getting done. My third 5gb number was due on the 1st of November 2021 for upgrading again but I want to cancelled again I could not do it somebody in Vodacom reverse the whole contract on all 3 numbers back to 2023.

I was told in store to phone 082135 (cancellations) and there again they told me cannot do it I gave my phone to the store manager in Richards bay and he even spoke to them. He promises me on the 29 October 2021 he will write to the CEO of vodacom and cc me in still the 02 November 2021 nothing received. I went in again on the 30 and 31 he was not in and the staff could not assist me.

I am a pensioner, cancer layer, and widower, I can not afford this anymore. Please, could you assist me. I think this is fraught because they can not do this on my behalf. I ask for the voice recording, till today haven't received anything.

Regards

Johannie Bloem

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1:23 am EDT

Vodacom Data contract

I took out a data contract nearly a month ago. The connection speed and service was terrible. I contacted the help desk who turned something on but that didn't help. I called again and was told to wait. A technician would contact me. I'm still waiting. When I tried to cancel the contract Vodacom blocked my number and said I must call another number and pay R2 a minute. Eventually when I could call the cancellation line, they said the can't cancel the contract anymore. I have had to make other arrangements. Countless complaints and calls and I still have no solution from Vodacom.

Desired outcome: Cancel the contract

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10:36 am EDT
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Vodacom Closure of my account No.

During Nov 2018 Vodacom advertised a 2 year contract for R499 per month, which means it will expire end October 2020. I wrote an e-mail to Vodacom reminding them that my contract will finish end October 2020, they never came back that they do not agree with me, now they have listed me with TransUnion that I am in arrears for 150 days. When I contacted them Vodacom mentioned that I owe them R32-00, which is wrong because my account was closed November 2020 but Vodacom decide to keep it open, due to a premium increase at end December 2020 of R32-00 which is wrong . Because Vodacom has not closed my account properly they just add cost to a "closed" Account and now I must be punished due to their incompetence.my account

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4:40 am EDT

Vodacom Site lost network coverage, no assistance from vodacom over a year

Gooday complaints board

its been a 16 months since the community of Veereniging three rivers (Gauteng) are leaving without network coverage. the first call was logged to Vodacom in April 2020. ever since then a series of request references has been listed below to prove the effort a consumer made and everytime a new consultant will start afresh

as a trained engineer, I even had to propose logical ways to check the problem because Vodacom was acting confused.

in ribble terrace street of three rivers Veereniging, network stopped to work in March 2020 when covid started. you cannot do anything with Vodacom in that area, people have lost businesses, peoples life are at risk if they cannot be reached incases of emergency. Vodacom did not see this as an emergency. People have missed interview calls or lost friends who never finds them.

When i asked vodacom 2 things. one was how can this be escalated to the highest office, the answer you get is you rely on customer care to escalate only to supervisor?

secondly when i asked why cant Vodacom send someone physical to bring a vodacom phone and witness this. its seem simple yet for Vodacom its not because they do not care about customers.

i have lost all the trust and energy to fight a basic adopted right to be connected as per the contract i have with this supplier. further to that I am not allowed to chose competition because I am binded by the contract that has not clear clause of how to deal with a situation if its them who are bridging a contract to keep me connected. My only hope and many of others who have given up in this suburb is through you

the following are all references logged
[protected] April 2020
[protected] May 2020
[protected] July 2020
[protected] July 2020
[protected] Sept 2020
[protected] Sept 2020
[protected] Oct 2021

thank you

Desired outcome: fix network coverage

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3:45 am EDT

Vodacom Early Cancellation and Settlement.

Steven J Martin (
ID [protected]
REFERENCE NUMBER: [protected]
ACCOUNT NUMBER: I8073764-8
ACCOUNT HOLDER: Steven Martin
CELLULAR NUMBER: [protected]
[protected]
QUOTATION DATE: 2021-09-14
CONTRACT EXPIRY DATE: [protected]- [protected]

At the end of February i requested a settlement from vodacom( Early Cancellation )
They gave me the instructions to pay the settlement amount received via email. I then went to vodacom store (Vodaworld) in Midrand and paid up the amount that they told me is the full settlement.(R4537.50).I emailed the Documents thru to [protected]@vodacom.co.za.They then confirmed via sms to me that payment has been received and been processed, I followed up with a call a day after and spoke to someone in the account / cancellations that confirmed that my payment email and details was received and correct.

I thought great now I'm done and don't have to pay monthly anymore.
Then End of June i received a bill off 1200 from vodacom to my surprise.
When i called in to dispute this they told me that the first settlement i paid wasn't taken into account and was applied as a credit. Point number two is that the settlement that they have sent men 3 months before was not the full amount due like i asked for and was only the device settlement.

Meaning that the settlement that i paid now didn't count as a settlement and I'm back into arrears now with the following months bill coming through. So i call in again and the Accounts department couldn't assist me with my settlement quarry and eventually after about five calls they said best action would be to request the outstanding settlement amount at that point and pay that in full. That would be better than paying back the arrears and then monthly.

So then i had them give me the full settlement again so that i can close off the account once and for all and go to pre paid.

The accounts / cancellations department gave me another settlement letter with the amount of 3600 rand which was valid for 16 days, I paid that amount in full 14days later on the 28th September.

I sent through my documents just like before and again got a SMS that its being processed and that the account is not settled till further notice.

So after requesting my full settlements twice still vodacom cant honour there end off the agreement and the cash hungry pathetic company is still saying that there is an arrears.

How can there be an arrears when the full settlement had been paid twice according to their records.

I would like to be put in contact with the ombudsman so that this issue can be resolved as vodacom is unable to do a basic function as giving someone the correct payment amount, also if there was a mistake made i shouldnt be the one being punished by vodacom for this, my credit and name is being affected by this and i had to change my number to be able to do business daily

Vodacom is costing me money with their lacklustre form

Desired outcome: My number to be released to prepaid and account to be closed once and for all

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8:31 pm EDT
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Vodacom reactivating my sim number

I have had two numbers under contract with vodacom i.e
[protected] and [protected]

I am overseas and was unaware about activating my roaming. I cant access networks and pertinent info and apps are linked to this number.

20/10/21- spoke to call centre advising open up new contract with that number as I couldnt answer questions as she had no info on page regarding my [protected].
21/10/21 - spoke to call centre agent she advised there is no chance of getting my number back.

I hope you can help.
Thanks Vashanie

Desired outcome: activating my roaming - sim abroad/advise which path to take to get my old number back.

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1:04 pm EDT

Vodacom iPhone 6s - entire call history deleted

Dear Sir/Madam,

On the morning of Sunday the 15th of August this year, 2021, I had been swapping my Vodacom SIM card [protected]) from mu iPhone 6s with my MTN SIM card in order to load airtime and data on my MTN SIM card. This was something I had done quite often up until then in the weeks leading up to this incident, without any issues.

When I re-inserted my Vodacom SIM card into the iPhone this time, I noticed that my entire call history had disappeared except for 2 calls.

I followed online instructions to see if there was some sort of error and this included Apple's instructions of rebooting the phone etc. I visited two Vodacom branches and chatted top staff about the problem, and also contacted Apple Support on the 28th of August and discussed the matter over the phone after working through all possible solutions. All three technical specialists concluded that the only way these could have been deleted was from inside Vodacom.

I therefore request a call history report of all my historic calls on my [protected] number - please advise the process forward.

I would appreciate it if someone could get back to me urgently.

My email address is:

[protected]@protonmail.com
[protected]

Many thanks

Patrick Laverty

Desired outcome: As per above - obtain an answer as to why and how my call history was deleted. And obtain an electronic copy of all my call history available as far back as possible up until current.

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12:06 pm EST

Vodacom vodacom bill

whey pay everymont ouer vodacom pill and still your people call us the account department must update the staff

ons betaal elke maand ons vodacom rekening op datum en nog steeds bel julle ons die rekening departement moet hulle goed gereeld opdateer

maria christina verster [protected]

Desired outcome: vodacom

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Vodacom In-depth Review

Overview: Vodacom is a leading telecommunications company in South Africa, providing a wide range of services to both individual and business customers. With a strong presence in the market, Vodacom has a rich history and has established itself as a key player in the industry.

Products and Services: Vodacom offers an extensive array of products and services, including mobile voice and data plans, broadband internet, fixed-line services, and enterprise solutions. Their offerings are known for their quality, range, and innovative features, setting them apart from competitors in terms of variety and uniqueness.

Pricing and Plans: Vodacom's pricing structure and plans are carefully designed to cater to different customer needs. They offer competitive rates and flexible options, ensuring affordability and value for money. When compared to competitors, Vodacom's pricing strategies and plans stand out for their customer-centric approach.

Network Coverage: Vodacom boasts extensive network coverage and a reputation for reliability. Their 4G and 5G capabilities provide customers with fast and seamless connectivity. When compared to competitors, Vodacom's network coverage and performance consistently rank among the best in the industry.

Customer Service: Vodacom is committed to delivering excellent customer service. Their support channels, including phone, email, and live chat, are easily accessible and responsive. User feedback and reviews indicate high levels of customer satisfaction, highlighting Vodacom's dedication to providing exceptional support.

Billing and Payment: Vodacom ensures billing accuracy and transparency, making it easy for customers to understand their charges. They offer a variety of payment options, including online and mobile platforms, for added convenience. Compared to competitors, Vodacom's billing and payment processes are efficient and user-friendly.

Customer Reviews and Ratings: Customer reviews and ratings for Vodacom are generally positive. Users appreciate the company's reliable services, excellent customer support, and competitive pricing. Common feedback themes include satisfaction with network coverage and the quality of products and services. When compared to competitors, Vodacom consistently receives favorable reviews and ratings.

Corporate Social Responsibility: Vodacom demonstrates a strong commitment to social and environmental causes. They actively engage in initiatives related to sustainability, community development, and digital inclusion. When compared to competitors, Vodacom's corporate social responsibility efforts are commendable and contribute to their positive brand image.

Innovation and Technology: Vodacom invests significantly in innovation and technology, particularly in areas such as IoT, AI, and digital transformation. Their efforts result in cutting-edge solutions and enhanced customer experiences. When compared to competitors, Vodacom stands out for its technological advancements and forward-thinking approach.

Partnerships and Collaborations: Vodacom has established strategic partnerships and collaborations with various organizations to drive innovation and expand their service offerings. These alliances bring mutual benefits and synergies, ultimately benefiting customers. Compared to competitors, Vodacom's partnerships and collaborations contribute to their overall success and market leadership.

Overall Rating: Vodacom receives a high overall rating based on its exceptional performance across various aspects. With their extensive range of products and services, reliable network coverage, excellent customer service, and commitment to corporate social responsibility, Vodacom is highly recommended for potential customers. When compared to competitors, Vodacom consistently ranks among the top telecommunications companies in the industry.

How to file a complaint about Vodacom?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Vodacom. Make it specific and clear, such as "Incorrect Billing on Vodacom Contract" or "Poor Customer Service at Vodacom Store".

4. Detailing the experience: Provide a detailed account of your experience with Vodacom. Mention key areas such as customer service, billing, network coverage, or product functionality. Describe the nature of the issue, including dates, locations, and any specific employees involved if relevant. If you have had any transactions with the company, include transaction dates, amounts, and what the transactions were for. Outline any steps you have taken to resolve the issue, including any communication with Vodacom's customer service and the responses received. Clearly explain how the issue has personally affected you, whether it's through financial loss, inconvenience, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. However, be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Vodacom. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, an apology, or any other form of redress.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct and relevant to your complaint.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from Vodacom or other users to provide additional information or to follow up on your complaint.

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Contact Vodacom customer service

Phone numbers

+27 82 111 +27 821 904 More phone numbers

Website

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