Vodacom
reviews and complaints

I have been using vodacom for many years and now I have been buying grocery voucher on their App which is vodapay and I paid and did not receive my voucher it has been a full month now trying to call vodacom sending emails but no response, they keep on sending sms saying that they will solve my ticket, they asked for proof of payment since I paid via my bank and yes I provided each and every proof they wanted but still my issue has not been resolved this is really frustrating.

Hi Blue Label Connect

Please note that my cell phone number [protected] was placed on a contract with Vodacom without my concern and knowledge, therefore I am now unable to do a SIM Swap, Vodacom requires a Letter or Letter Head coming from your Institutions with JET Store or EDGARS to allow me to make a SIM Swap on my own Number.

May you please send me that Letter and also CANCEL OR UPGRADE this Contract if possible as I did NOT ask for a contract with Vodacom.

Please Assist me as I need an authority on my own Number, I cannot be told I cannot do anything on my own Number.

It used to be pre-paid and suddenly it is a Contract which I am unable to do anything about it.

Yours faithfully,

GODFREY JEHOZUVAR-IX MOGOBA

I just tried to buy a online game "jack box 3" on my son's Xbox. The money went through but it shows unpaid. We can not play this now and i think microsoft is stealing my money. Please refund me. My number [protected]

You are really pathetic. Why do I have to keep on sending this and try to change it. Your service is getting worse

I have recharged my account twice but my airtime keeps disappearing. give me a detailed statement of my pre-paid account.

In October 2021 I contacted Vodacom and requested a premature cancellation quotation for an existing contract. This was emailed to me on the 21st October, 2021. I took this quote and paid at a Vodacom store for the amount of R1149.00 on the 28th of October, 2021. I emailed the signed quotation, proof of payment as well as my Identity document to early [protected]@vodacom.co.za on the 29th October, 2021.

Now I have started receiving calls claiming I owe R272.48 from a company calling themselves MBD debt collectors, who are very unprofessional. I have tried sending emails to Vodacom, as well as phoning the [protected] number, sitting on the phone for more than half an hour and been advised that a supervisor would contact me to resolve this matter.

On the 11th of March 2021, I was once again contacted by Nomvula giving me an email address to send all my documents all over again. The email address I was given comes back to me. I contacted the number she phoned me from and no one knew who that was. I was advised to resend my documents to [protected]@mbdcs.co.za (debt collectors again).

I have since received a document by email advising me to complete an affidavte and clearly give my signature 3 times. For what?

I'm honestly not happy with Vodacom services as i bought data on 11/03/2022 and 13/03/2022 but was unable to connect to my WhatsApp for the past 2 days every time i purchase airtime it just disappears and all my apps are switched of. Tried to call a several times with no avail or line gets cut on me hear I'm extremely not happy as I've been a customer with Vodacom for years but the service is bad. my data even depleted without me using it

Good Day

I bought a humidifier with my Vodabucks 2 weeks ago I have been trying to connect it following instructions but its not working.

If I need to return it where do I go because I have been trying to call the number on the Vodabucks app and Im being sent from pillar to post.

Please assist

My order number: [protected]

Huawei Mini Humidifier

order date;2022-02-06

Regards'

I have been a Vodacom contract customer for almost 15years. I got entrenched at the beginning of the Covid19 induced lockdown and have not been employed since then. Iinstead, i have been doing small callouts, after running business cards, flyers and advertising, attaching the noe deleted number. I made arrangements, and due to the current situation, defaulted but kept Vodacom posted and paid when means availed. The number, [protected] was eventually deleted and was tladvised to phone the Legal department, 0821905 number. I phoned and spoke to the same female consultant (name withheld) twice. She assured me that I'll get back my line, and arranged that i pay R5000 new arrangement in order to recover my line. I sacrificed EVERYTHING and paid the figure but the promised 48hours turned to a lie. Several follow up calls, I was told I won't be able to recover my line ever. I NEED my number back as business was starting to promise and I spent a lot advertising and printing and distributing flyers and business cards. Please bring back my line to enable me to be able to get My calls and work and be able to pay the outstanding bill. My temporary number is [protected].

09 March 2022

When I dial the 082 1958 number, there is no option for me to choose cancellations.

I am being asked to enter the number which I do, and then I am told that there is no upgrade for my number. I then get through to one of the consultants and according to them, they cannot transfer me to cancellations.

The number I am trying to cancel is that of a tablet so I cannot dial from the number.

Dear Sir/Madam

I would like to begin by extending my greetings to you and your office respectively. This letter is aims to highlight an ongoing query, which I submitted to some of your customer care agents.

On the 26th of March 2021, I visited the Vodacom Bridge City branch. The visit was relative to an issue which I had encountered with the cellphone contract which I had then recently taken up, with the Vodacom group. I had noted that there had been additional, value-added services and company products that were added to my contract which were not communicated to me by the agent who assisted me the day the sale was made. It was only after the first debit date that I noticed that I was being charged for Brand products and value-added services that I had not consented to purchasing.

At the bridge city branch I was informed that a customer services and queries department was not available instore, hence I was referred to the group call-center department, where they deal directly with customer queries. I spoke to an agent named Nthabiseng, who reassured me that the matter would be resolved within 12 working days, she also offered reassurance that the funds which were wrongfully debited from my account would be re-imbursed immediately after. The issue seemed to have been resolved, because for two debit months after the initial debit, the correct amount was being debited from my account. This was the amount which was agreed upon by the sales agent and me on the day the purchase was made. After the two debit dates the issue resumed, I called the contact center on several occasions and spoke to different agents. On all occasions I was reassured that the matter would be resolved, the matter persisted, I also visited the Vodacom Gateway branch for further enquiry where I was o’er assured that the matter would be resolved, needless to state my efforts were futile.

As the matter persisted, I hence came to the resolve that I should prohibit Vodacom from directly debiting my account because the matter was not being resolved as was constantly promised by your agents. I would like to also highlight that this is not my first engagement with the Vodacom group, I have been a diligent customer of the Vodacom group prior to this particular contract. What mostly disturbs me is the fact that I have been recently made aware that my account has been handed over to the Group legal department. Before I escalate the matter to my personal legal advisory, I ask that your legal department conduct an internal investigation relative to this matter and consequently provide a response.

These are the details of my contract respectively:

First Names : Nomqhele Magnorial Surname : Goba ID Number : [protected] Cellular Numbers : +[protected] (official contract culmination is scheduled for the 25th March 2022)

+[protected] (official contract culmination is scheduled for 25th February 2023)

+[protected] (sim contract which I had not consented to purchasing)

+ [protected] (official contract culmination is scheduled for 25th February 2023)

There has been 3 transactions to the value of more that R7000 each processed via online purchase through Vodacom for September, October and November 2021 on my debit card. I have not made any online purchases at Vodacom at all and neither did I receive a message on my banking app to approve any of these transactions. My bank cannot assist me and requested that I lodge a complaint with Vodacom directly in order to obtain the information about the merchant where these transactions have be processed.

Transaction date: 07/09/21 - R7089.09

Transaction date: 16/10/21 - R7411.89

Transaction date: 15/11/21 - R7388.24

I confirm that about 4 weeks ago I started using Vodacom fibre and the service has been atrocious, I have been without connection for a week on end and even after multiple requests and phone calls Vodacom has yet to contact me, somewhere along the almost 2 week wait the connectivity was restored but no call or email from out service provider. I work from home and the main reason we have fibre at home is to be able to work yet in times like these Vodacom has somehow blocked my VPN access and it has been 2 weeks of calls and requests and each time vodavkm says 24-48 hours and yet nothing has been done to resolve this. I have never been afforded the courtesy of a call back or feedback again of I do not call no one will provide feedback. I need to pay more than R900 this month yet I have not been able to use this at all. Vodacom have not met their contractual obligations in that they are charging me for a service they are not providing. I have complained and still no assiatnce from their side at all.

I have confirmation from them in writing that the service should be cancelled, I have several reference numbers for each time I try cancel.

I am still being charged almost 2 years later!

Can I block them from taking any more money out of my bank account?

I have update my device online with Vodacom in 2020 July 14 , and the insurance was discussed to put it on the new device. After 2 years when I took the Note 10 in for repairs they said they could not pick up the insurance at all at the Wall mark Vodacom shop in Rustenburg. I have to phone Vodacom head office to check what happening & they said I had insurance the comprehensive insurance they put me through to the Insurance department and spoke to their people and they told me it wasn't updated , so all that I have to send them is proof of purchase and they will update it. It shouldn't be a problem.

So I did just that after numerous efforts to get through to the online department of Vodacom I eventually got the required proof of purchase & send it through to the consultants as requested. ( From there I had no further assistance has.)

Now I must pay over R3000 rand to get this phone fixed I'm a loyal customer for more than 14 years I would expected much better assistance in this regard.

Please assist in this issue for every time I phone your Vodacom numbers I don't get through or the line goes down or they transfer me than I must hold on for 13 to 17 min with no answering at all at the other end this is very poor service. My cell phone number in question is [protected].

I spoke to Mandisa in January 2022 about cancellation of value added services on my account. She said all those have been cancelled on my vodacom number [protected]. To my dismay, my account still have these services and I am expected to pay. Since I started with this contract I have never paid like my last 2 invoices. I was made to believe that this matter has been escalated for investigation but nothing happens. Even the upgrades I did on the 20th of January 2022 are not what I upgraded to. I am paying more than what I agree on the upgrade date.

Hoping that this matter will receive your immediate attention or resolve

My contact number : [protected].

I received their fibre during November 2020. At first it was working smooth for the first month. Then I started to have problems. While I am streaming it looses signal and buffers. I reported it and was told that I must take screenshots of speed tests. Which I did and the test was between 1 m/b and 9.i had a 10 Meg line at that stage. Technical was sent out problem being the same still. I have phoned many times but with out the problem resolved. Since then I still have been struggling with the same and the technicians have been to my house 9 times. The router has been changed 3 times. They have switched the lines twice as well as the frequency. On Friday 25 February 2022 the technician has been to my up to 18:00 and an hour later I had no Wi-Fi. I called and was told that every vodacom customer with a Nokia router was off as they have a problem. On Sunday it was still of and I phoned again and was told that all lines are of in the vicinity. On 28 February 2022 I asked neighbour's and was told they had Wi-Fi the whole weekend. When I phoned again I was told that the technician did not set the routers settings and that it Wil take up to 72 hours to be rectified. I am paying for service that I do not get and twice asked for them to cancel my contract since I do not get the service I am paying for

I requested vodacom fibre in my new home, as it is one of the only service providers that covers the area, I requested this on the 11th of Feb for the 1st of March.

I received a call to confirm this etc… since then, I did not receive a call since even after phoning every second day to follow up. Every time I phoned I received different feedback… yesterday I complained to an agent Once again and she logged a service request once again, but when I follow up with RAM regarding the package, nothing has been sent.

This is costing me money as I work from home.

I urgently need feedback regarding this.

Vodacom agent Edward Billings is the rudedest person I've come across and will cost their company many clients.

There's no understanding for ppl with disabilities and actually mocking the fact that someone is deaf?

What's the point of offering online services and then telling customers they have to go into a shop to verify themselves?

Disgusting service! If you can call it that.

Vodacom's debt collecting division is hounding me, stating that I owe Vodacom, when I have provided them with a Vodacom Invoice stating that my balance is zero. I have sent numerous e-mails but they refuse to respond; whilst sending me harassing reminders every day. In the first instance the contract period was loaded incorrectly by Vodacom as a 36 month contract instead of 24 months. Thus any device finance charges were settled by month 24. I have visited the store and no-one has been able to provide me with a plausible explanation as to why I supposedly owe Vodacom money.

I have been trying for MONTHS to stop the government texts from "StaySafe" but nothing works. THIS IS HARASSMENT! There is no option to opt out, nothing. I have tried blocking via TrueCaller but this does not work. I have tried blocking in my settings but it does not work.

I am very, very angry and frustrated as nobody at Vodacom seems to care.