Menu
Vodacom Customer Service Phone, Email, Contacts

Vodacom
reviews & complaints

vodacom.co.za
vodacom.co.za

Learn how the rating is calculated

1.1 3941 Reviews

Vodacom Complaints Summary

104 Resolved
3836 Unresolved
Our verdict: If considering services from Vodacom with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Vodacom has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Vodacom. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Vodacom reviews & complaints 3941

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
1 review
Sort by:

Newest Vodacom reviews & complaints

ComplaintsBoard
M
6:02 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Vodacom I am still been charged for a device I have returned

May Last Year
Contact Number [protected]
I am still been charge for a device I retured.
I have been contacting Vodacom ever sins my daugther went to the store at East Gate to pay our monthly bill for two devices which is a month to month contract for R59.00 air time and R109.00 Data she was charge R1600.00 and odd and I questioned this as I know I dont have any other contracts with you. Little did I know the device I retured to you via RAM was not cancelled and I got told yesterday that I should of phoned to follow up which is a load of nonsens. If I as a business receive goods return it is my duty to contact the customer and confirm that I received it cancel immediatly but this was not done in your case. This is unexceptable and I will not stand for it. You now susppened my two line cause the shoes on the other foot but you took money from me that does not belong to you so I called it fraud and will definatly lay a charged against you. I will pay one you sort out what rightfully belongs to me and if that does not happen I will then post this on social media or report you to the ombidsman. What face me is that you dont value you lolay cutomers at all. I am not forced to [censored]ch to another service provider. I left messages for you after sale mangers to call me and uptil now that did not happen. I am very annoyed and will now do what I have to do.

Kind Regards
Mrs Moonsamy

Read full review of Vodacom
Hide full review
ComplaintsBoard
M
9:21 am EDT

Vodacom Subscriptions

I went to Game store in Mokopane to check if I can upgrade my contract. They I don't qualify for upgrade and wanted to pay atleast the same amount of 200 or not more than 300. Then suddenly I get a lot of missed calls from Vodacom. When I call back, I'm told that I owe 1500 while my instalment is 200. When I ask what it is that I'm owing, they said I subscribed for data which I never did. This is ridiculous. I cannot subscribe for anything that is going to be costly to me.

Read full review of Vodacom
Hide full review
ComplaintsBoard
B
7:25 am EDT

Vodacom Elite mobiel aka Vodacom scammers

I took out a contract phoning Vodacom upgrades, upgrade went smooth no issues received new phone all in order. First statement arrives and what a surprise totally not what I signed up for monthly payment almost doubled as where it was supposed to go lower. After phoning Vodacom they cannot verify my upgrade only to find out its an outside company elite mobile taking my upgrade through Vodacom.

I am now sitting with a contract I cannot afford to pay and neither Vodacom or Elite mobile is willing to help me.!

Can someone in Vodacom management please get in contact with me

Read full review of Vodacom
Hide full review
ComplaintsBoard
A
5:55 am EDT

Vodacom Cancellation of data contract

I tried every cancellation number possible the line keeps being declined I went to the shop and they said they cant help me this is unacceptable I want a consultant to contact me as soon as possible on [protected]

My data contract is up for cancellation from december and i want it cancelled today before another amount is deducted from my account.

I cant keep redailing with no response

Read full review of Vodacom
Hide full review
ComplaintsBoard
M
3:08 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Vodacom contract

I received a call from a vodacom agent and he said I have been chosen as one of the valuable customer and Vodacom had decided to reduce my monthly fee which I'm currently paying nd I will also get an extra 5MG Data and he reminded me every time that I will pay nothing extra for this and I was going to get a discount on my current instalment. I agreed to this because I'm getting charged nothing to my surprise when I checked my balance on the app my debit order was been increased. This is totally unacceptable I will like to cancel all my contracts with vodacom

Read full review of Vodacom
Hide full review
ComplaintsBoard
H
6:33 am EST

Vodacom Fibre

My fibre was disconnected... I called and spoke more than 30min problem was un resolved. Went into a Vodashop. They called the fibre department and after more than an hour the vodashop guy gave up as they kept on transfering him from accounts to somewhere else back to accounts etc.

We got informed that Vodacom loaded my banking account number incorrectly hence the debit order bounced! They said it is corrected now after I left the shop... account is still cut and nobody is able to assist me! Nobody phoned me once or sent a message or even a mail to inform me that the debit order did not go through! Only cut my line on a friday night with no warning or notice!

I will like to cancel my account as there is nobody that is able to sort out my situation caused by some incompetent person at vodacom that loaded my details incorrectly! Why must I be held accountable for a vodacom employees mistake !

Read full review of Vodacom
Hide full review
ComplaintsBoard
C
12:38 pm EST

Vodacom Fibre

I have experienced endless frustration and now desperation trying to get fibre installed at my house. Unfortunately, Vodacom is the only service provider in my area. I made initial application for fibre via a website on 8 February. My LTE data contract had expired and I cancelled it with no new data allocation after February. I though the 21 days would be more than sufficient. I was wrong. The initial agents did not receive my initial application, so I had to re-apply on the Monday. When they didn't reply after I had gone through all the account vetting process, and could not give me an answer when instillation would take place, I re-applied through a different agency. They were more efficient and the whole application process was completed in a day. The instillation was booked and confirmed for Saturday 22 February. No instillation team arrived. I waited from 9am till 2pm at which point I was told they would book it as a missed appointment. New arrangements were made for Saturday 29 February. The installation team arrived and installed the fibre to the house and the router. It was then found there was a problem with the street connection. A call was logged for maintenance to come repair it. That was supposed to take place this morning. Vodacom cannot now tell me if that repair took place and when they going to complete the installation. Endless calls this afternoon and a manager assuring me he would call back. He hasn't. So what now? How do I cancel the whole instillation. If this is the initial service, what after sales service can I expect? Clinton and Jonel Birch. [protected]

Read full review of Vodacom
Hide full review
ComplaintsBoard
C
7:53 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Vodacom Repairs

Handed phone in for repairs. Paid R4000 to get repaired. Called after 3 days and was told can collect by lunch time. Arrived at store after 1pm, now they could not find the phone, then they found it but phone not done yet due to system offline. Can not give me a time when phone will be ready. They are lying all the way.

Manager not available

Very bad service, still did not receive phone

Read full review of Vodacom
Hide full review
ComplaintsBoard
H
3:03 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Vodacom fibre

SR200121-058252
I`m extremely disappointed with your service. I feel I have been conned by Vodacom.
In November I spoke to a person regarding a Vodacom fibre line. If you listen to the recording you will realised why I say I was conned.
Numerous times I`ve asked the person to confirm that I will be able to cancel at any time without any outstanding moneys due.
I`ve asked that the Installation & router will be completely payed off immediately so that I do not have to pay in once I cancel my fibre service.
I have also asked more than once, if I cancel in two month that there will be no extra costs and no hassle. The person that helped me ensured that
I will only have to give a 30 day notice, no costs whatsoever.
I phoned to cancel on the 21 January 2020. I was told that it will not be cancelled within 30 days and that 2 more instalments will go off.
Then I was send an invoice for an additional R2717.91 for the router that was on a 12 month contract. This is after I confirmed and requested many times that
I do not want any off payments or contacts binding me, and was promised that it`s on a month to month basis.

Like I've said, I`m extremely disappointed and will not leave it here.
Listen to the voice recording, there`s no misunderstanding. I`ve explained it clearly and was guaranteed it will be like that.

I`ve been conned by Vodacom.

Read full review of Vodacom
Hide full review
ComplaintsBoard
T
5:32 am EST

Vodacom Device collection

I apply for a cellphone contract online to Vodacom last month February under the following condition.
Sumsung A30s
Black in colour
Vodacom will change my simcard from Prepaid to Contract becuase i dont want to have 2 cellpone numbers and also changing my number.

When the device arrived it was handed to a third party,
It was Sumsung A30
white in colour
I called Vodacom to complain about this, they said they didnt have the Device in store.
About using my old number to be a contract, they said i should visit the nearest shop for assistance. When i went to the store they said they cant help me.
Since from the 24 February 2020 i have been calling Vodacom to come and collect thier device since am not happy about it. every day i get different stories from their Consultant

Read full review of Vodacom
Hide full review
ComplaintsBoard
R
3:18 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Vodacom "National Data Limit" enforced by Vodacom SA

Every month I receive 2 or 3 notices that I have reached my "national data limit" with subsequent deduction of R1, 00 or 50c worth of my airtime. I have reason to believe this is illegal and nothing but daylight robbery. I have a contract for 2 years with 10 gigs worth of date every month which I don't nearly deplete. Obviously I have to load some "airtime" as well, for those people who cannot be reached via the internet. What is this so-called "National Data Limit" and by what leigislation is it governed?
Miss R Coetzee
Cell No [protected]
Vodacom customer

Read full review of Vodacom
Hide full review
ComplaintsBoard
N
8:44 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Vodacom Contract Query

Good day. I applied for a contract with Vodacom yesterday morning. This morning I received a phone call from Waseela Khan who tried selling me another product as she said that my credit score was too low for the one I wanted. I asked for her email so that I can think about it and get back to her. I then sent her a mail to query something and she responded in an unprofessional way. I then said that I was no longer interested but thanked her. I later had a question and mailed her again and she responded so rudely, and in capital letters as if I am too stupid to understand her. I refuse to deal with this consultant because no matter how many questions I have or whether I am interested or not, you do not treat a potential client like this. It is absolutely disgusting and off putting, making me want to reconsider ever using Vodacom again.

Read full review of Vodacom
Hide full review
ComplaintsBoard
C
6:20 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Vodacom contract services of vodacom

This complaint is about Vodacom. I have had my contract with them for almost 5 years now. Paid my account every single month on time and always tried to pay a bit extra for any hidden costs. In August 2019 Vodacom kept cutting my line and baring my service for no reason and I would have to spend hours on the phone trying to unblock my line.

I am self employed and run an online sales company so having access to my phone and internet is vitally important.

It was discovered that I have inactual fact had 4 additional numbers added to my name of which no concent or activation of a sim card was given. These numbers all received airtime of which again I had no knowledge of. A fraud claim was submitted to them fo the now R3000 plus that they apparently are outstanding. With the fraud claim 3 of the 4 numbers were cancelled.

I am still now being told that I am in arrears. They have cancelled all my contact services for the 2 numbers I make payment for that I am aware of and have now barred my line. Emails were sent back and forth cause I wanted them to prove to me where exactly that amount comes from as there are months where payments reflect in the beginning and the end of the month. I have yet to receive a detailed report of this.

Vodacom has now handed me over which again is detrimental to my business and is preventing me from getting any funding what so ever! No one has contacted me even though I have sent endless emails and requests to be called and my line is now barred

I am honestly at my wits end now with them I cannot continually to to spend hours on the phone to just have a rude, unhelpful person on the other end. I have proof of a payment every month for the numbers I use. My business is suffering as I cannot contact anyone unless connected to WiFi.

All I want is to get this contact cancelled and move to another provider that can actually do their job. Vodacom offers contracts to anyone on the planet yet the people that pay monthly they cut line and send to debt collectors.

Please can anyone please help me.. I am so close to reporting them to the consumer complaints. I never once argued boating money that I owe but if you cannot show me proof of where it is coming from or how it's accumulated how can they expect me to pay for it.

Fed up, angry and frustrated 😠 will never recommend Vodacom to anyone ever!

Read full review of Vodacom
Hide full review
ComplaintsBoard
J
2:48 pm EST

Vodacom Product and service

Good day

I have recently tried to cancel my contract with Vodacom and final a agent called me back after complaining that call center will not answer my call, in order to cancel my contract. Eventually my contract was cancelled and they offered me a new contract for R57 a month for 100 mins to any network. But I'm paying almost R175 a month for 50 mins and 1gb data.i did not sign up for this contract. I'm really frustrated and willing to take this further. Vodacom is illegally debiting my account for more that what I was willing to pay.

Read full review of Vodacom
Hide full review
ComplaintsBoard
A
11:20 am EST

Vodacom Fraudulent sale

Good day

Trust you are well.

I am terribly disappointed by the fraudulent sale executed by your staff member on my account.

Adhir Chowthee
ID: [protected]
[protected]@gmail.com

I received a call from a lady in your sales department advising that I have been loyal Vodacom customer and as result Vodacom would like to reward me with the following.

• 5 GB data @ NO extra cost.
• My existing contract duration will not be changed and still terminate on the same date.
• My current package would be reduced to R175.00 and all benefits would remain the same.

I could not believe the offer but validated the call was from Vodacom as she knew all my details.

I also clarified with the sales consultant about the above about 3 - 5 times during the call when she confirmed my new total premium will be R 175.00.

Kindly listen to Vodacom call recording and I WANT DISCIPLINARY action taken against her.
I would like to be compensated for my trouble and refunded in full, else I would be compelled to enforce legal action.

Kindly advise way forward in having this resolved

Ref: [protected]
Thabiso

Thanking you for your efforts in advance

Read full review of Vodacom
Hide full review
ComplaintsBoard
R
9:53 am EST

Vodacom upgrade; online services

I have upgraded with online department on 22 febr. Upgraded date was jan. I was never told by Qual regarding the handset I must still pay if I upgrade now as my contract is finished in Apt. why would I upgrade if I am going to pay for two handsets. I am a loyal customer for over ten years. It never happened before. This is ridiculously unacceptable.

Read full review of Vodacom
Hide full review
ComplaintsBoard
B
7:16 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Vodacom Air time

I am very unhappy with the way my airtime is billed last week on the 25th of February I recharged with R55 which was finished before I knew it, Sunday the 1st of March I recharged with R29 and only made 1 call for less than a minute after that the balance was less than R20. I tried the whole afternoon to call Vodacom call center to ascertain what was eating my airtime. I could not get through. The 135 customer care line never gave me an option to speak to the consultant. I have been trying even today with no success. What else must I do to get Vodacom to explain to me what is finishing my airtime, last year I had issues with how my data was billed and now it is the airtime. I have been holding on to using Vodacom network because I am used to it, but I am now very frustrated by the billing system and no access to consultants, who must address my concerns?

My number is [protected]

Read full review of Vodacom
Hide full review
ComplaintsBoard
W
5:47 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Vodacom Billing on contact following a contract upgrade

Subscriber Mrs Wendy Wright, SA Identity Number [protected], Contract mobile telephone number +[protected]. Upgraded contract on 5 December 2019 at the Vodacom store in Canal Walk Shopping Centre in Cape Town following the expiry of the previous contract a month earlier.
Agreed contract Smart S @ R229.00 per month plus VAT = R263.35.
Add R9.99 per month for Caller Identification Subscription for a total of R273.35.
First Bill received dated 1 Jan 2020 as follows:
Smart S R268.70 (Should be R229.00)
CI R 8.69
Total R 277.39 (Should be R229 plus R8.69 = R237.69)
VAT R 41.60 (Should be R35.95)
TOTAL R318.99 (Should be R275.64)
Overcharge per month is therefore R43.35.

Visited store in Canal Walk, twice without success.
Called contact centre and explained as per above. No resolution as yet!
PLEASE ASSIST if you can?

Read full review of Vodacom
Hide full review
ComplaintsBoard
S
3:52 am EST

Vodacom Phone contract/call center service

To whom it may concern

I recently made the mistake to take out a new phone contract with Vodacom and if I could go back in time the first thing I would change would be to undo this mistake.

I got notified that there was an outstanding amount of approximately R250 that needed to be paid on the account to stop the services from being suspended on the 19th of February. The payment was made a week before the deadline and unfortunately the reference number was incorrect.

On the 19th my phone services were suspended and after sending the proof of payment to the correct party I was told that my phone service would be reinstated within 3-4 hours. After the first day of nothing happening my mother phoned multiple times a day to find out what was happening as I was unable to call myself. When I tried calling them myself I was greeted with horrible service and a rude lady at one of your call centers. Due to the account being in my mother's name, I was unable to make any progress without her verification.

I don't appreciate being treated horribly and like I am a criminal just because I was trying to sort out an issue that I was told would be sorted out days ago. I understand that without my mothers verification she could not help me but the manner in which she treated me was horrible and totally unjustified.

This issue was only resolved when my mother paid the requested amount for the second time and she had to send the proof of payment through again. I was without a phone for four days which nearly cost me a job opportunity and I was unable to go to a scheduled interview. My mother encountered the same issue when she spoke to someone from the call centre on Saturday morning as they were arrogant and unhelpful. This was after we both phoned numerous times every day without any help or progress.

This was the worst service I have ever received from a phone service provider and I am seriously sorry that I chose to do business with Vodacom. Not a single person was able to help me connect with someone higher up that could assist me.

Kind regards

Sheldon Joubert

Read full review of Vodacom
Hide full review
ComplaintsBoard
M
2:08 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Vodacom Network

Hi, i stay in Mashau Thondoni. I've been complaining about network since 2019, references has been given/opened and closed without any change. My last ref no [protected]. my family uses Vodacom network on all network requirements. vodacom is not doing anything to assist us we have 3 contracts with this network.
Can you please assist us and the cummunity of Mashau Thondoni in general.

regards

Read full review of Vodacom
Update by Mr Mash
Mar 02, 2020 2:11 am EST

Ref no [protected] has been closed without problem being fixed

Hide full review

Vodacom In-depth Review

Overview: Vodacom is a leading telecommunications company in South Africa, providing a wide range of services to both individual and business customers. With a strong presence in the market, Vodacom has a rich history and has established itself as a key player in the industry.

Products and Services: Vodacom offers an extensive array of products and services, including mobile voice and data plans, broadband internet, fixed-line services, and enterprise solutions. Their offerings are known for their quality, range, and innovative features, setting them apart from competitors in terms of variety and uniqueness.

Pricing and Plans: Vodacom's pricing structure and plans are carefully designed to cater to different customer needs. They offer competitive rates and flexible options, ensuring affordability and value for money. When compared to competitors, Vodacom's pricing strategies and plans stand out for their customer-centric approach.

Network Coverage: Vodacom boasts extensive network coverage and a reputation for reliability. Their 4G and 5G capabilities provide customers with fast and seamless connectivity. When compared to competitors, Vodacom's network coverage and performance consistently rank among the best in the industry.

Customer Service: Vodacom is committed to delivering excellent customer service. Their support channels, including phone, email, and live chat, are easily accessible and responsive. User feedback and reviews indicate high levels of customer satisfaction, highlighting Vodacom's dedication to providing exceptional support.

Billing and Payment: Vodacom ensures billing accuracy and transparency, making it easy for customers to understand their charges. They offer a variety of payment options, including online and mobile platforms, for added convenience. Compared to competitors, Vodacom's billing and payment processes are efficient and user-friendly.

Customer Reviews and Ratings: Customer reviews and ratings for Vodacom are generally positive. Users appreciate the company's reliable services, excellent customer support, and competitive pricing. Common feedback themes include satisfaction with network coverage and the quality of products and services. When compared to competitors, Vodacom consistently receives favorable reviews and ratings.

Corporate Social Responsibility: Vodacom demonstrates a strong commitment to social and environmental causes. They actively engage in initiatives related to sustainability, community development, and digital inclusion. When compared to competitors, Vodacom's corporate social responsibility efforts are commendable and contribute to their positive brand image.

Innovation and Technology: Vodacom invests significantly in innovation and technology, particularly in areas such as IoT, AI, and digital transformation. Their efforts result in cutting-edge solutions and enhanced customer experiences. When compared to competitors, Vodacom stands out for its technological advancements and forward-thinking approach.

Partnerships and Collaborations: Vodacom has established strategic partnerships and collaborations with various organizations to drive innovation and expand their service offerings. These alliances bring mutual benefits and synergies, ultimately benefiting customers. Compared to competitors, Vodacom's partnerships and collaborations contribute to their overall success and market leadership.

Overall Rating: Vodacom receives a high overall rating based on its exceptional performance across various aspects. With their extensive range of products and services, reliable network coverage, excellent customer service, and commitment to corporate social responsibility, Vodacom is highly recommended for potential customers. When compared to competitors, Vodacom consistently ranks among the top telecommunications companies in the industry.

How to file a complaint about Vodacom?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Vodacom. Make it specific and clear, such as "Incorrect Billing on Vodacom Contract" or "Poor Customer Service at Vodacom Store".

4. Detailing the experience: Provide a detailed account of your experience with Vodacom. Mention key areas such as customer service, billing, network coverage, or product functionality. Describe the nature of the issue, including dates, locations, and any specific employees involved if relevant. If you have had any transactions with the company, include transaction dates, amounts, and what the transactions were for. Outline any steps you have taken to resolve the issue, including any communication with Vodacom's customer service and the responses received. Clearly explain how the issue has personally affected you, whether it's through financial loss, inconvenience, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. However, be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Vodacom. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, an apology, or any other form of redress.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct and relevant to your complaint.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from Vodacom or other users to provide additional information or to follow up on your complaint.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Vodacom customer service

Phone numbers

+27 82 111 +27 821 904 More phone numbers

Website

vodacom.co.za

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Vodacom?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Vodacom Customer Service. Initial Vodacom complaints should be directed to their team directly. You can find contact details for Vodacom above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Vodacom. Discuss the issues you have had with Vodacom and work with their customer service team to find a resolution.