Vodacom
reviews and complaints

Cell phone main contract number [protected]
2 other numbers connected to this account
[protected]
[protected] only number cancelled
Cancellation fees to the net affect of 18K paid on 22 January
16 March 2 numbers still active
10 March Stole money out of my account .
Nobody can give you a manager to speak to, there is no escalation channel.
numerous emails have been sent, can supply these. millions of calls made

To whom this may concern,

I signed a contract with 2017-06-25, for LENOVO IDEAPAD CELERON + VODAFONE R216H LTE MIFI
ROUTER 100MBS + TOP DOG VOUCHER @ R279 PM. My contract ended 2019-06-15.

To this date i am still being billed for 2GB MBB 24 month - TopUp R95.65
Handset Installment February 149.12

When i call into the call center i was told that my contract has ended but i was taking onto a new extended term (top up) until September 2020 because i am in arrears, how is it that i am in arrears of R1041.76 ... How is it that a contract that ended in June 2019 be in arrears? I now owe vodacom money. They are charging me for a handset that is free owned now ?

If you calculate my arrears its way after June 2019.
This has now also affected my bank statement.

I was also told by the very unhelpful agent that i needed to cancel my contract with forward before the term came to an end or it would be carried forward.
Please Vodacom explain this unprofessional response?

I refuse to pay you anything, i need this to be sorted out asap.

This is very poor customer service and fraud!

A pissed off customer
Nazeera
[protected]

May Last Year
Contact Number [protected]
I am still been charge for a device I retured.
I have been contacting Vodacom ever sins my daugther went to the store at East Gate to pay our monthly bill for two devices which is a month to month contract for R59.00 air time and R109.00 Data she was charge R1600.00 and odd and I questioned this as I know I dont have any other contracts with you. Little did I know the device I retured to you via RAM was not cancelled and I got told yesterday that I should of phoned to follow up which is a load of nonsens. If I as a business receive goods return it is my duty to contact the customer and confirm that I received it cancel immediatly but this was not done in your case. This is unexceptable and I will not stand for it. You now susppened my two line cause the shoes on the other foot but you took money from me that does not belong to you so I called it fraud and will definatly lay a charged against you. I will pay one you sort out what rightfully belongs to me and if that does not happen I will then post this on social media or report you to the ombidsman. What face me is that you dont value you lolay cutomers at all. I am not forced to [censored]ch to another service provider. I left messages for you after sale mangers to call me and uptil now that did not happen. I am very annoyed and will now do what I have to do.

Kind Regards
Mrs Moonsamy

I went to Game store in Mokopane to check if I can upgrade my contract. They I don't qualify for upgrade and wanted to pay atleast the same amount of 200 or not more than 300. Then suddenly I get a lot of missed calls from Vodacom. When I call back, I'm told that I owe 1500 while my instalment is 200. When I ask what it is that I'm owing, they said I subscribed for data which I never did. This is ridiculous. I cannot subscribe for anything that is going to be costly to me.

I took out a contract phoning Vodacom upgrades, upgrade went smooth no issues received new phone all in order. First statement arrives and what a surprise totally not what I signed up for monthly payment almost doubled as where it was supposed to go lower. After phoning Vodacom they cannot verify my upgrade only to find out its an outside company elite mobile taking my upgrade through Vodacom.

I am now sitting with a contract I cannot afford to pay and neither Vodacom or Elite mobile is willing to help me.!

Can someone in Vodacom management please get in contact with me

I tried every cancellation number possible the line keeps being declined I went to the shop and they said they cant help me this is unacceptable I want a consultant to contact me as soon as possible on [protected]

My data contract is up for cancellation from december and i want it cancelled today before another amount is deducted from my account.

I cant keep redailing with no response

I received a call from a vodacom agent and he said I have been chosen as one of the valuable customer and Vodacom had decided to reduce my monthly fee which I'm currently paying nd I will also get an extra 5MG Data and he reminded me every time that I will pay nothing extra for this and I was going to get a discount on my current instalment. I agreed to this because I'm getting charged nothing to my surprise when I checked my balance on the app my debit order was been increased. This is totally unacceptable I will like to cancel all my contracts with vodacom

My fibre was disconnected... I called and spoke more than 30min problem was un resolved. Went into a Vodashop. They called the fibre department and after more than an hour the vodashop guy gave up as they kept on transfering him from accounts to somewhere else back to accounts etc.

We got informed that Vodacom loaded my banking account number incorrectly hence the debit order bounced! They said it is corrected now after I left the shop... account is still cut and nobody is able to assist me! Nobody phoned me once or sent a message or even a mail to inform me that the debit order did not go through! Only cut my line on a friday night with no warning or notice!

I will like to cancel my account as there is nobody that is able to sort out my situation caused by some incompetent person at vodacom that loaded my details incorrectly! Why must I be held accountable for a vodacom employees mistake !

I have experienced endless frustration and now desperation trying to get fibre installed at my house. Unfortunately, Vodacom is the only service provider in my area. I made initial application for fibre via a website on 8 February. My LTE data contract had expired and I cancelled it with no new data allocation after February. I though the 21 days would be more than sufficient. I was wrong. The initial agents did not receive my initial application, so I had to re-apply on the Monday. When they didn't reply after I had gone through all the account vetting process, and could not give me an answer when instillation would take place, I re-applied through a different agency. They were more efficient and the whole application process was completed in a day. The instillation was booked and confirmed for Saturday 22 February. No instillation team arrived. I waited from 9am till 2pm at which point I was told they would book it as a missed appointment. New arrangements were made for Saturday 29 February. The installation team arrived and installed the fibre to the house and the router. It was then found there was a problem with the street connection. A call was logged for maintenance to come repair it. That was supposed to take place this morning. Vodacom cannot now tell me if that repair took place and when they going to complete the installation. Endless calls this afternoon and a manager assuring me he would call back. He hasn't. So what now? How do I cancel the whole instillation. If this is the initial service, what after sales service can I expect? Clinton and Jonel Birch. [protected]

Handed phone in for repairs. Paid R4000 to get repaired. Called after 3 days and was told can collect by lunch time. Arrived at store after 1pm, now they could not find the phone, then they found it but phone not done yet due to system offline. Can not give me a time when phone will be ready. They are lying all the way.

Manager not available

Very bad service, still did not receive phone

SR200121-058252
I`m extremely disappointed with your service. I feel I have been conned by Vodacom.
In November I spoke to a person regarding a Vodacom fibre line. If you listen to the recording you will realised why I say I was conned.
Numerous times I`ve asked the person to confirm that I will be able to cancel at any time without any outstanding moneys due.
I`ve asked that the Installation & router will be completely payed off immediately so that I do not have to pay in once I cancel my fibre service.
I have also asked more than once, if I cancel in two month that there will be no extra costs and no hassle. The person that helped me ensured that
I will only have to give a 30 day notice, no costs whatsoever.
I phoned to cancel on the 21 January 2020. I was told that it will not be cancelled within 30 days and that 2 more instalments will go off.
Then I was send an invoice for an additional R2717.91 for the router that was on a 12 month contract. This is after I confirmed and requested many times that
I do not want any off payments or contacts binding me, and was promised that it`s on a month to month basis.

Like I've said, I`m extremely disappointed and will not leave it here.
Listen to the voice recording, there`s no misunderstanding. I`ve explained it clearly and was guaranteed it will be like that.

I`ve been conned by Vodacom.

I apply for a cellphone contract online to Vodacom last month February under the following condition.
Sumsung A30s
Black in colour
Vodacom will change my simcard from Prepaid to Contract becuase i dont want to have 2 cellpone numbers and also changing my number.

When the device arrived it was handed to a third party,
It was Sumsung A30
white in colour
I called Vodacom to complain about this, they said they didnt have the Device in store.
About using my old number to be a contract, they said i should visit the nearest shop for assistance. When i went to the store they said they cant help me.
Since from the 24 February 2020 i have been calling Vodacom to come and collect thier device since am not happy about it. every day i get different stories from their Consultant

Every month I receive 2 or 3 notices that I have reached my "national data limit" with subsequent deduction of R1, 00 or 50c worth of my airtime. I have reason to believe this is illegal and nothing but daylight robbery. I have a contract for 2 years with 10 gigs worth of date every month which I don't nearly deplete. Obviously I have to load some "airtime" as well, for those people who cannot be reached via the internet. What is this so-called "National Data Limit" and by what leigislation is it governed?
Miss R Coetzee
Cell No [protected]
Vodacom customer

Good day. I applied for a contract with Vodacom yesterday morning. This morning I received a phone call from Waseela Khan who tried selling me another product as she said that my credit score was too low for the one I wanted. I asked for her email so that I can think about it and get back to her. I then sent her a mail to query something and she responded in an unprofessional way. I then said that I was no longer interested but thanked her. I later had a question and mailed her again and she responded so rudely, and in capital letters as if I am too stupid to understand her. I refuse to deal with this consultant because no matter how many questions I have or whether I am interested or not, you do not treat a potential client like this. It is absolutely disgusting and off putting, making me want to reconsider ever using Vodacom again.

This complaint is about Vodacom. I have had my contract with them for almost 5 years now. Paid my account every single month on time and always tried to pay a bit extra for any hidden costs. In August 2019 Vodacom kept cutting my line and baring my service for no reason and I would have to spend hours on the phone trying to unblock my line.

I am self employed and run an online sales company so having access to my phone and internet is vitally important.

It was discovered that I have inactual fact had 4 additional numbers added to my name of which no concent or activation of a sim card was given. These numbers all received airtime of which again I had no knowledge of. A fraud claim was submitted to them fo the now R3000 plus that they apparently are outstanding. With the fraud claim 3 of the 4 numbers were cancelled.

I am still now being told that I am in arrears. They have cancelled all my contact services for the 2 numbers I make payment for that I am aware of and have now barred my line. Emails were sent back and forth cause I wanted them to prove to me where exactly that amount comes from as there are months where payments reflect in the beginning and the end of the month. I have yet to receive a detailed report of this.

Vodacom has now handed me over which again is detrimental to my business and is preventing me from getting any funding what so ever! No one has contacted me even though I have sent endless emails and requests to be called and my line is now barred

I am honestly at my wits end now with them I cannot continually to to spend hours on the phone to just have a rude, unhelpful person on the other end. I have proof of a payment every month for the numbers I use. My business is suffering as I cannot contact anyone unless connected to WiFi.

All I want is to get this contact cancelled and move to another provider that can actually do their job. Vodacom offers contracts to anyone on the planet yet the people that pay monthly they cut line and send to debt collectors.

Please can anyone please help me.. I am so close to reporting them to the consumer complaints. I never once argued boating money that I owe but if you cannot show me proof of where it is coming from or how it's accumulated how can they expect me to pay for it.

Fed up, angry and frustrated 😠 will never recommend Vodacom to anyone ever!

Good day

I have recently tried to cancel my contract with Vodacom and final a agent called me back after complaining that call center will not answer my call, in order to cancel my contract. Eventually my contract was cancelled and they offered me a new contract for R57 a month for 100 mins to any network. But I'm paying almost R175 a month for 50 mins and 1gb data.i did not sign up for this contract. I'm really frustrated and willing to take this further. Vodacom is illegally debiting my account for more that what I was willing to pay.

Good day

Trust you are well.

I am terribly disappointed by the fraudulent sale executed by your staff member on my account.

Adhir Chowthee
ID: [protected]
[protected]@gmail.com

I received a call from a lady in your sales department advising that I have been loyal Vodacom customer and as result Vodacom would like to reward me with the following.

• 5 GB data @ NO extra cost.
• My existing contract duration will not be changed and still terminate on the same date.
• My current package would be reduced to R175.00 and all benefits would remain the same.

I could not believe the offer but validated the call was from Vodacom as she knew all my details.

I also clarified with the sales consultant about the above about 3 - 5 times during the call when she confirmed my new total premium will be R 175.00.

Kindly listen to Vodacom call recording and I WANT DISCIPLINARY action taken against her.
I would like to be compensated for my trouble and refunded in full, else I would be compelled to enforce legal action.

Kindly advise way forward in having this resolved

Ref: [protected]
Thabiso

Thanking you for your efforts in advance

I have upgraded with online department on 22 febr. Upgraded date was jan. I was never told by Qual regarding the handset I must still pay if I upgrade now as my contract is finished in Apt. why would I upgrade if I am going to pay for two handsets. I am a loyal customer for over ten years. It never happened before. This is ridiculously unacceptable.

I am very unhappy with the way my airtime is billed last week on the 25th of February I recharged with R55 which was finished before I knew it, Sunday the 1st of March I recharged with R29 and only made 1 call for less than a minute after that the balance was less than R20. I tried the whole afternoon to call Vodacom call center to ascertain what was eating my airtime. I could not get through. The 135 customer care line never gave me an option to speak to the consultant. I have been trying even today with no success. What else must I do to get Vodacom to explain to me what is finishing my airtime, last year I had issues with how my data was billed and now it is the airtime. I have been holding on to using Vodacom network because I am used to it, but I am now very frustrated by the billing system and no access to consultants, who must address my concerns?

My number is [protected]

Subscriber Mrs Wendy Wright, SA Identity Number [protected], Contract mobile telephone number +[protected]. Upgraded contract on 5 December 2019 at the Vodacom store in Canal Walk Shopping Centre in Cape Town following the expiry of the previous contract a month earlier.
Agreed contract Smart S @ R229.00 per month plus VAT = R263.35.
Add R9.99 per month for Caller Identification Subscription for a total of R273.35.
First Bill received dated 1 Jan 2020 as follows:
Smart S R268.70 (Should be R229.00)
CI R 8.69
Total R 277.39 (Should be R229 plus R8.69 = R237.69)
VAT R 41.60 (Should be R35.95)
TOTAL R318.99 (Should be R275.64)
Overcharge per month is therefore R43.35.

Visited store in Canal Walk, twice without success.
Called contact centre and explained as per above. No resolution as yet!
PLEASE ASSIST if you can?