Vodacom
reviews and complaints

After upgrading my current vodacom contract on the 8th of November 2019 to a Samsung S10+, the phone started to reboot and overheat several times. I booked the phone in at the Secunda vodacom shop, whereafter it was sent for repairs on the 6th of December (Job no: [protected]). Phone was collected on 13th of December and brought back to the shop on the 16th of December (Job no: [protected]) with the original problem. Phone was then sent for repairs at the Advanced Repair Centre and was collected at the vodacom shop on the 10th of January 2020. On the 12th of January 2020 the phone started rebooting again and the same problem persists. I am currently paying for a phone that doesn't work. I can't keep bringing the phone back and keep sending it away for repairs. I need a working phone. Please replace the phone with a working model.

I ported to Vodacom as I took a contract on Black Friday (29 November 2019). For some reason the port from MTN to Vodacom resulted in the inability to send or receive sms's, which means I cannot do banking or anything that requires an OTP. I have requested CelluCity to log a call with Vodacom on a few occasions and nothing came of it. I've logged calls directly to Vodacom but each time I've followed up, even with a reference number I was told that it was not logged with the technician. I logged a call on the 24th December 2019 and followed up on 6th January 2020, again I was told that no call was logged with the technician. Moving over to Vodacom was the worst decision. Pathetic customer service. Nearly two months later this has yet to be resolved and is a massive inconvenience in terms of banking.

We have been trying to get our canceled fibre line released since 10 December so our new service provider can migrate the line and activate our service. Our official cancelation date was 30 November 2019.
After over 20 phone calls no one has bothered to complete the release. They just tell us over the phone it has been done but it hasn't as the new service provider can't sumbit migration order with vumatel until release has been completed. Service request number SR200107-025753

My contract was cancelled November 2019 and yet for December and January I have still been receiving the data and airtime that I was paying for under the contract which iv now had to pay additional costs. I called the vodacom customer care line and spoke to 3 very friendly and helpful consultants who explained the problem and then eventually put me through to the cancellation department. I got put through to Siyabonga. From the get go Siyabonga was not willing to help me, he was very very rude and not hearing me out properly because he was talking over me, which of course made me get louder because I'm not being heard. All I wanted was some type of information so that I understand why this is still happening to my cell phone number since my contract had been cancelled and theN the steps to take thereafter but he was not willing to hear me out. I cut the call in his ear from frustration with him
I am extremely upset! Worst worst worst service

I have been in contact with your call centre regarding my WiFi. I had upgraded my contract and a courier company delivered the wifi router. I have endless connection problems. I contacted Vodacom many times. They have told me that they will synchronise the devise with the SIM card. The problem continues so I called again and I was told there was a pin block on the SIM card and I should take the SIM card from the WiFi and put it into a phone. It does not make sense if I have never put this SIM card in a phone before. Which makes me question who is accessing my account and who locked the SIM card if it has never been used in a phone? Why is there a pin number on the system that the call centre can access? The problem got worse. I was then told to take it to the WiFi to a vodashop for a technician to have a look. The technician swopped the WiFi router with another router. I went home and the problem was the same. I then went back to the vodashop. They out the SIM card from the router into a test phone. Then they put the SIM card in another router and tested it. Then they put it back in my router and told me I need to charge it. I told them that I had just taken it off charge before I came to the Vodashop. They said the router is working fine. From June 2019 till today the 4th of January 2020, I still have the same problem with my router. I have sent a review on Hello Peter and I received a reply that someone will contact me. I am still waiting for a solution. I have no choice but to cancel my contract on grounds of poor service, wasting my time and money and failing to provide a service.

Hi. On the 30th of December 2019, my 100 MB data was consumed in just few seconds of purchasing and all apps were closed, today 3rd January 2020 I bought another 100 MB but it flew like a speed of paraffin. Please sort it out. I want my data back, I'm not gonna lose money like this. I'm Sello Lentsoane cell number is [protected], it's a contract sim card registered under my brother Victor Lentsoane and his number is [protected].

Dear Sir/Mam

Please see email below sent to Vodacom customer services on three occasions without a reply.

They have taken R200.74 illegally from my account unlawfully after instructing them to cancel my contract which has come to an end

I await your urgent reply

Kind regards My phone number in the UK is +44 [protected].
Ann van Wyk

Dear Sir / Mam

Trust you are well.

You are hereby instructed to kindly cancel Phone number [protected] immediately. It is a Data device and cannot receive any messages or phone calls.

My ID is [protected]

The contract has come to an end and I am in the UK for a few months and can't phone in to cancel. I was advised that I can just send an email instructing the cancelation, which I am now doing.

I did try using the TOBI but it sends a code to the device which does not receive messages.

My phone number in the UK is +44 [protected].

My bank account will not have money to pay for any more payments.

When requesting a contract upgrade, they do not allow me to change the cellphone number, forced to use old number that i do not need to use for reasons that don't concern them.

I thought the purpose of upgrade is too keep the customer but the only solution offered is that i must cancel and open a new contract, this solution means i have to settle the remaining months on the old contract which i am not prepared to do, i might as well settle it n be free from vodanonsense and move to a reasonable provider.

I phoned in on the 28th of Dec and spoke to Charmaine from collections dept, i explained to her that the term of the contract expired and i wanted to port to prepaid, she said she will cancel the contract for me and that i wont be aable to used my pgone on the 31st as it wont be active but that the process will only be for a day My cellphone number is [protected] and it was linked to [protected] as i bought those phones as a package 2 years ago.
to my surprise when i phone in again i was told that both numbers have been deleted on the system which is not what i requested, the problem here is that the consultant had an attitide especially after i refusd to take up an offer or R89.00 PM for a 2gig monthly and she quickly put me through to a survey before even explaining if she was finished with my request.i want this matter fixed because i have had this number for a long time i refuse to believe that vodacom is mistreating their customers like this because if cancelling a contract means that you lose the numberthe consultant was suppose to explain that which she failed to do .I WANT BOTH THOSE NUMBERS RE-ACTIVATED

Vodacom consultant phoned me ans sold me a bundle which includes R65 airtime and 5GB data (November 2019)
When I phoned this morning the consultant informed me it was a once off only deal
I am struggling to reach the retention department to speak to the people who sold me the product to get this rectified with no success the hold time is more than five minutes

Vodacom, has been deducting an amount of R353.07 since November 2018
I have called Vodacom for several times and have been to the Vodacom outlets without any help.
I need this issue resolved and the monies deducted refunded. I have not used the router that was sent to me without my approval! I have been having sleepless nights because of this and need it resolved as soon as possible!

Regards,
Moses C Mabika
[protected]

Please assist me in getting this issue sorted out. Please provide me with a reference number so that if it is not sorted out I can use it to lodge a complaint with ICASA.

My daughter has emigrated to America and asked my wife to take over her contract n her phone as she did not wish to pay cancellation fees.

1. She went together with my wife to the Cresta Vodacom store where they were instructed to provide a number of papers including bank statements, from of residence, and ID
2. The store ensured them that the contract had been transferred.
3. This transfer request resulted in my wife's bank account being debited the monthly costs so we assumed that the request had been complied with
4. This year my wife wished to cancel the contract as we no longer need it and cannot afford the monthly fees
5. The Cresta store insisted that she must call 0821958 and cancel it there. They were no prepared to assist her in any way
6. When with great difficulty my wife got through to the number they said that they were unable to assist her as the number was no in her name and that she must get my daughter to cancel the contract.
7. They were not prepared to understand that my daughter no longer lives in South Africa and would not be able to do so
8. We finally found a polite Vodacom staff who was prepared to go out of his way to help us. George from Clearwater mall sat on the phone for an hour trying to get through to that number with no success and he had to give up in the end and say he was unable to help.
9. I have spent 1 hour from work trying to get through to that number but just get a recorded message saying that the number does not exist and that I should get the correct number
10. This has taken months of being messed around and we are now desperate please provide us with a solution

The phone in question has the following number [protected]

Customer name Shashika Singh
Cell numbers [protected] & [protected]

The above 2 contracts ended end of November 2019. I tried to ensure they were cancelled months in advance but vodacom would not allow me to do so. I had to cancel in the 1st week of November. I called a few times thereafter.. Just to keep making sure it was cancelled and I would not be billed further.

To my horror and annoyance.. On 1 Dec... I was allocated the 20 gig as per my old contract. I called Vodacom customer service on 13 Dec when I discovered this.. and had an absolute fit over this. I was assured by the agent that all was fine
. Both contracts were cancelled and I must not worry they r both on prep paid now.

And yesterday 1 Jan I discovered Again that 20 gig has once again been allocated. To [protected] ..

I am so furious. I can't believe vodaci. Cannot just do one small simple thing.. Such as cancel a Contract.

I did complain on hellopeter before and I won't hesitate to do this again.. I will report this behavior to Icasa also if I have to
Please sort this out immediately. I do not want data contracts which is the reason I cancelled in the first place. Do not force something on me which I do not want and I did not ask for.

Please go and listen to All your so called telephone recordings and hear the whole story

I am sick and tired of this issue. And don't even dare to deduct extra money from my account for this contract in Jan. I will definitely ensure this is my last dealing with vodacom.. Never again.

SHASHIKA SINGH
[protected]

Good day, this started on Christmas Day, I phoned on Boxing Day to report that my internet data (using a router) is saying limited and no internet access. The lady told me that she would forward my complaint to the 'back office' and in 30 minutes it would be ok, it was not. I phoned again, got cut off but the lady phoned me back and I was told that I needed to call out an IT guy to fix the problem, I was then cut off and not phoned back... I phoned again and was told to take it to a vodacom shop which I did on Friday 27th (at Newmarket. It was fixed they said. But it wasn't, when I got home it was still limited with no internet access. I phoned again and was told that it was the router that was broken, then I was told that it was the signal where I live. And then Charlotte said she would phone me back as she needed to go to lunch now, I am still waiting... I am not stupid and know that none of these reasons are justified. I took it back to Newmarket Vodacom repairs again where I was then told that I was out of data. Also nonsense. Then finally after a very long wait, it was fixed. On 31st December, 2019. It has taken 1 week to repair the problem with a million reasons to get rid of me. I AM TOTALLY UNIMPRESSED, you are always phoning me to say what a good client I am and all I get is frustration with your service. I am seriously considering moving to another network. [protected].

In July this year (2019) I ported out from Vodacom (prepaid) to Standard Bank (prepaid). I now wish to port back to Vodacom prepaid as I want to take out a contract.

So on the 24th I go to the Vodacom store in Vangate Mall in Athlone and we request a Port in to Vodacom (from Standard Bank). The consultant confirms that I must wait for an SMS, then put in the sim. So I wait, but no SMS. I call the Call Center and they tell me unfortunately they can't help, so back to the store I go. At the store the consultant tells me the request is pending and I must wait, so I wait.

Today (30 December 2019) I go back to the store in Vangate Vodacom 3B, and they tell me the girl who helped me is not there, so another young lady helps me. The young lady makes it seem as though the previous consultant you helped me did it wrong and actually tells me, "its gona work cause im doing it rite". After a while she tells me the request is unsuccessful and I must call Customer Care, she hands me a piece of paper with the number and I ask if I can call from the store, she politely says no, to which I ask why, her response blew me away, she points at me and says ''it's customer care, not consultant care''.

I take it on the chin and proceed to buy R50 airtime and I call the Port department (082 129 9326) and I Speak to Cynthia. Cynthia tells me she can't see request for the 24th. I calmly ask to speak to the manager and she tells me she is not there (a Ms Anastacia Ndlovu). I then ask for next in line and she keeps me on hold for a full 5 minutes. I drop the line (after 22 minutes and 37 seconds of speaking to her) and try again, I get through to her neighbour (or so she says) and she tells me she knows what I'm referring to cause she overheard the conversation. I ask her what the name of the supervisor is and she refuses to give it to me, she is also extremely rude and when I ask her name she says "I'm not gona give you my name" and drops the line. I call back and I get through to Cynthia who drops the phone in my ear. I call again and I get through to a gentleman and ask to speak to a supervisor, he keeps me on hold for a while and I drop the line and call again, eventually I get through to Bianca who helps me but insists that Standard Bank needs to release the number even after repeatedly telling her that I called them myself and requested the number be released. I pass the phone to the consultant in the store, she speaks to the consultant (in the Port department) and the consultant (in the store) tells me to call Standard Bank. I once again buy airtime and we call Standard Bank who confirms the number was already released on the 18 December 2019.

I'm done with Vodacom, this has to be the the worst experience I have ever had. I'm done promoting Vodacom. What ever happened to customer service, they so easily pass the buck. I come from a service center and I can tell you, if anybody did what they did today five people would have been fired today. The people in the Port area (082 129 9326) are the real reason people hate call centers. Ill equipped idiots with attitudes taking calls and assisting customers promoting the Vodacom brand. I worked in a call center before and I was on training for a full three months before I was allowed to speak to a client, it sounds like Vodacom takes people off the street, gives them a week training and puts them on the phone. No telephone etiquette, no product knowledge. The consultants I dealt with tried their utmost to get you off the line, It was more about answering that call than it is about helping the person on the other end.

I called the Port Department this morning (31 December 2019) and managed to speak to Cynthia Ndlovu, I gave her the call times and dates and she will be sending it to technical, I asked for the logs for myself, but she was not willing to give it.

In my opinion those consultants should be fired, they represent Vodacom and in such should have acted accordingly. I have no hope of ever having my issue sorted.

I was contacted by Vodacom for a data contract, the call centre agent said they will send x2 modems because of the special rate. If not intressted.
cancelled the one, the courier company said they can not take it back.
Eventually got it cancelled, Vodacom send courier to collect. Still paying for it.
Can we please get this sorted and refunded ?
Kennith Ref. no. [protected]
Modem returned [protected]
It is nearly this complaint's 1st birthday.
What great service.
Complaints line notify you that the complaint was solved or they can not get hold of you. Can be an indication of their problem solving ability !