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1.1 3941 Reviews

Vodacom Complaints Summary

104 Resolved
3836 Unresolved
Our verdict: If considering services from Vodacom with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Vodacom reviews & complaints 3941

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C
10:44 am EDT

Vodacom Reconnection of my number

I thought MTN was bad not till i came vodacom. My account was suspended due to Non payment. i settled the arrears but they are now failing to activate my number because they say its on the old system. i have spoken to 5 different consultants, some of them helpful but could not resolve this issue.
what do you say about such poor service in the 4th industrial revolution.

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Nirez
Secunda, ZA
Dec 09, 2020 9:03 am EST
Verified customer This comment was posted by a verified customer. Learn more

Hi Colleen, please may I ask the outcome as I'm having the same problem with Vodacom, they deleted my number with no notification prior.

Regards,

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S
9:58 am EDT

Vodacom Fraudulent Cellphone Upgrade

After submitting all the info required to lodge a fraud query (affidavit, case number, copy of my ID and signatures) Vodacom has still not resolved a case when an upgrade was done using my personal details via one of their dealers in Menlyn in February. Money is still being deducted off my account via means of a debit order and no steps have been taken to refund me my money or compensate me for the inconvenience.

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1:35 am EDT

Vodacom Not canceling contract as agreed

I have cancelled a contract in November 2019 that was on a month to month basis, yet Vodacom to this day have not cancelled it. I have stopped the debit order, phoned numerous times all with zero success.
A consultant promised to resolve again a month ago but to this day it has still not been resolved.
Account number is K0123917-8 and the number is [protected].

My contact number is [protected]

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5:49 am EDT

Vodacom Consultant very rude

I phoned the call centre for a sim swap, this girl seipati was so irritated, very rude, didnt like the tone of her voice, when my mother spoke to her about her sim swap details she was also very rude, my mother told her she did not like the way she speaks, still she did not see her mistake she kept having this bad attitude then she hung up, how rude!

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H
11:01 am EDT

Vodacom Data balance update

Cellpohone number [protected] Account holder Hendry van der Heever, email Hendry.[protected]@smu.ac.za

Please find the undermentioned data (10GB anytime and 20 GB Night Owl) that has been given to me on the 24th July 2020.
Please note that the balance on the anytime data has not been update ( I have switch off and switch on my phone as suggested) but these have not been updated.
The reason why I write to you is that you may search the internet and you will find lots of complains from user that their data has been taken.
I have similar experience with my Wi Fi router and Vodacom refuses to correct these. Why they are doing this so they can take your data at the end of the period. It is now twice in a row that Vodacom sets my data at 4.5 GB as I only receive 5 GB per month. I have not even downloaded 120 MB last month indicating that I do not have any more data, as I have used all my data, which is a lie - this is how they take you data .

If Vodacom can take your data after 30 days they can also update the balances and usage on my phone. So the issue does not lie with my device but with Vodacom that refuses to update their balances.

All I want is for Vodacom to update these balances that I can control my own usage.

As you can see Vodacom has not updated my balances after they have given me the data.

If you do wish not to do anything about my complaint then you are not supporting us the users of this data.

You have been gifted with 10GB Anytime Data for Online learning, valid until 22Aug(23h59). For balance or recharge dial *135# or visit the MyVodacom App. T&C's apply

You have been gifted with 20GB Night Owl Data for Online learning, valid until 22Aug(23h59). For balance or recharge dial *135# or visit the MyVodacom App. T&C's apply

Subscription Airtime is R276.52; ; 396 SMS's; 1.25 GB Data; 200 SMS's until 31/08/2020; 196 SMS's until 31/07/2020; 39.50 GB Night Owl until 31/12/2036;
Try the My Vodacom App for quick access to balances & bundles http://goo.gl/72rgXX

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5:12 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Vodacom Request for reactivation of deleted account without notice

Good day I need to retrieve an old number. I have had vodacom contract for more than 10 years and it was converted to prepaid - I changed contracts and, the account was settled. Vodacom tells me that the number has been deleted - when I tried to revive the number to reinstate the contract - I desperately need this number back .

What I need specifically is a Number swap - and number changed to a prepaid number. Vodacom contracts, vodashop and legal all tell me that the number is deleted and will be recycled. However if I dial the number, the voice says 'the number does not exist' which leads me to believe that the number is not in use.
Furthermore, the call centre agents send me to do the swim swap at a vodastore, when I get to the store the agent doesn't know anything and we end up calling again the same call centre that referred me to the vodastore.
Please can someone assist in getting back my old number? Is it not possible to trace back from the Rica records supplied when opening the contract? Number in question is
[protected]

Kindly contact me on [protected] or [protected]@gmail.com

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10:37 am EDT

Vodacom New cellphone contract

Hi
I would like to report my problem with Vodacom at Nicolway in Bryanston.
I have tried on numerous occasions engaging with them to open a cellphone contract My first engagement with them was in March 2020. I spoke to Ithabeleng, well presented lady who seemed to be helpful at the time.
I was asked to submit documents and all were submitted on that first day in March.
To date I have not received any feedback.
In May 2020 I was asked to send yet another 3 months bank Statement
Early in June a clearer copy of my ID, I have sent that.
In July I was informed by the consultant that only now Vodacom was checking my ITC and it was not looking okay; She promised to get back to me the next day. A week later I have been waiting for both Kamohelo and DK to give me feedback because Ithabeleng was not feeling well and she'd left work to see the doctor.
Its now 16h10 on the 17 July 2020 and I have been waiting for Kamohelo to call me back since 14h00 or earlier. Tried calling back and she is busy assisting a customer I assume its someone very important as they have been chatting since 14h00 or so.
This is utterly disgusting, disgraceful, totally unbelievable that Vodacom treat their clients so poorly! I guess the staff don't care because they still have their glamorous jobs and pay checks every month! They don't even care to apologise!

I am so disappointed... black on black:(:(:(

From Siphelele D. Mdluli
[protected]@gmail.com

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6:34 am EDT

Vodacom Invoiced for a contract of another subscriber Ian Brady

I have a Vodacom account which is paid from my bank account every month. This is for my Mom's cell phone.
However, in the process of transferring billing of my Mom's cell phone to my bank account, Vodacom, in their wisdom, transferred the billing of an additional subscriber, Ian Brady, to my bank account.

The account number is [protected]. I've been billed for this account since May 2019. I've never met this person. And, despite many queries to Vodacom, the debit order still goes off my account.

My contact details are
Allan Jansen
Phone +[protected] in Canada.
My email address is allan.[protected]@gmail.com

You may also contact Hanlie Loubser on [protected] if it is not convenient to call me, so this matter can be resolved.

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5:16 am EDT

Vodacom Fraud

I went to vodacom festival mall next to musica on 16june for a upgrade to a p40 lite, cause I was in the area but staying in pretoria. I wanted the phone for my sons 21 birthday in july. Halfway through the deal I cancel it. On the 13 july I went to vodacom mayville mall they inform me that the concract was renewed at festival mall on 16 june and I received the p40 lite and the only way to resolve it is if I go to festival mall. Which I did and after more then 20 minutes wait they help me. They found out that the problem was from vodacom side and not from us and it will take 7 days to resolve. My sons birthday is to day and he didnt received is p40 lite cause of vodacoms mistake. I was force to asked my husband to take a phone witch was not my son fisrt choice p40 lite at cell c just to give somthing for my son on his birthday.
The manager didn't apologies I had to call her and asked her why she didn't.
Who is paying for my expenses from pretoria to kemton park.

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J
3:00 am EDT

Vodacom Lack of network coverage and assistance to get the problem sorted

#JustSwitch #AwayfromVODACOM

I am really dissatisfied and disappointed with how Vodacom has fallen from the best telecommunications provider to the worst ever!

During this Covid-19 pandemic, the vodacom signal to my family's farm has disappeared. For the last 3 weeks I have tried to make contact with vodacom to ask for assistance in getting this signal restored, but my attempts have been futile. This during a period where I cannot visit my parents on the farm to see if they are still safe and healthy, having to sit with the daily struggle to find someone at Vodacom willing to assist.

Challenges experienced:
1. Calling the customer service centre doesn't work and there are automated language response I cannot understand. (In 3 weeks you would have though that I would be able to get through at least 1 time, but nothing. Also, why not have english as an automated language response to have customers understand what the response is saying.)
2. The second option was the online chat platform, but this is so outdated and broken that you cannot even see if you are trying to type a sentence. (If you do not want to interact with your customers via telephone calls anymore, which is ironic in it self as a telecommunications provider, then at least build proper online chat platforms that work. Greedy on your charges, yet no support to your customers that brings in your revenue. Ridiculous!)
3. Then when I finally, after days, receive a call and want to log the problem, I am told that they need to call the phone or person that is having the problem. I then explain that the problem is that nobody can get a hold of my family on the farm because there is no signal. (But they are adement and become aggravated when you try and explain why this approach will not work, so much so that they put the phone down in your ear or leave the online chat platform whilst you are still trying to sort out the issue.)
4. Oh and let us not forget the sms communication which is the best way of really pushing all your customers away! You send these sms's with reference numbers, ensuring us that all is fine and that our feedback is valued and our needs are being attended to... But in the same breath sms's comes through saying that attempts have been made to try and contact me and because of the lack of a response the ticket has been closed. (This is a slap in the face, especially because there was no attempt to contact me and not considering that I have been trying to make contact with your company for more than 3 weeks so far!)
5. And dare I request to have my concerns escalated to a manager, then I am attacked and I am suddenly the person at fault. How dare you accuse me, when all I am trying to do is make contact with my family during a global pandemic to see if they are still safe and healthy. What kind of service provider doesn't take the means of communication seriously for their customers, of which my whole family have been with Vodacom for years! (When I beg a representative on a Friday to keep trying to sort out this issue during the weekend, I am told that they cannot guarantee that anyone will assist during the weekend shift, just to legally cover themselves from any backlash. This just shows the lack of respect that Vodacom has towards their client base!)
6. So to end this all off... After all the attempts to guide and provide information to Vodacom on the dire situation on our family farm, here I am sitting this morning having to go through all the above steps again. With still no sense of urgency or support of any kind from South Africa's biggest and "best" telecommunications provider. Vodacom has become a joke! I have no more faith in your service.

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J
7:30 am EDT

Vodacom New vodacom sim not working

I wanted to enter into a new contract with Vodacom, but wanted to retain my number, naturally I needed to Port from my current subscriber to Vodacom, this use to be done with Vodacom Sales, but the person through online Sales advised he does not have access and the person at the shop advise he cannot assist as the offer I'm looking at is online and he can only assist with in shop offers, catch 22, no ownership, no service, no "how can we resolve this", "The Future Is Exiting" uhm not at Vodacom currently, anyway I digress, finding someone with a brain then suggested get a vodacom prepaid sim and do the porting first, this should ease the process, great right, well no, vodacom promotes assistance with Covid conditions right, well no, no sims available online, finally without choice anymore I visit the voda shop where I was friendly advised that porting from FNB is going to be a struggle, same submitted and an hour or so later approval received from FNB and porting submitted on the new vodacom prepaid sim, awesome right, well no. Later the same day my FNB sim went off and vodacom sim activated, seeing that signal is showing I'm too happy finally things are progressing, wrong. No one can phone or sms me, I can phone out and I can send an SMS but nothing is coming in. So I phone client service and a friendly lady assist me only to advise me that she will raise a call for tech to investigate and then our call was cut off, obviously she cannot return a call right. Ok so I investigate other methods of contact, finding vodacoms messenger service where I got response that the matter is being investigated and now, just with the sim struggle we are now on day 3 and with vodacom overall about 2 weeks now, and behold, as I'm typing vodacom phones to advise escalation now has been done to porting department to fix the routing problem, but this will take up to another 24 hours. I don't know if I even want to continue with vodacom when it goes like this, where did it go wrong, vodacom use to be on top of their game, but for now I'm just a really unsatisfied frustrated customer

Jaco du Plessis [protected] don't phone, it does not work

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Y
9:14 am EDT

Vodacom ftth relocation

I have requested a ftth relocation I am so angry now I can not use my fiber as it takes 30 days change a address on a system I am not asking for a new box or line just to activate I am fully paid up this is [censored] I have working line will vodacom reimburse me for my already paid money which I paid generously to them this is nonsense what is taking so long 30 days rubbish I want it sorted.
Sr200630-465477

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6:15 am EDT

Vodacom Contract sim deal

I took out a sim only deal for r199, which offers data 20 g night and 20 g day offer. To my suprise that sim card can make calls. Called customer care to cancel it, because I dont want to pay for calls. Called customer care but im not getting the right answers. Its either vodacom cancels the contract and give me what I need or I stop paying for it.

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8:02 am EDT

Vodacom Upgrade [protected]

Good day

Order Number1-[protected]

I would like to lodge a complaint regarding my upgrade with Vodacom.

On Monday 22-06-2020 I phoned to upgrade my line in question. later that same day somebody at Vodacom phoned to confirmed upgrade and told parcel will be delivered with 3 to 5 working days. I upgrade to a 2x APPLE IPHONE 6S 64GB GREY CPO Space Gray on uChoose Flexi 230 for R399 Pm x 24all good and well but then...

Today 26-06-2020 I phoned in to do a follow-up AND to my shock, they told me there is no stock they waiting for stock to deliver for me but on Monday 22-06-2020 the upgrade consultant told me yes sir we have in stock can we process with the upgrade and my reply YES PLEASE.

Ok, I'm going to wait maybe two weeks longer for my upgrade and new phones but whey telling me you have in stock but in the meantime, there is no stock. ill wait a few days but still you at Vodacom can't tell somebody you have stock when you don't.

I even give the upgrade consultant lady a 10 out of 10 for her service after the call was ended.

This is the first time in my 17 years at Vodacom that a received this type of service. If you need to contact me regarding this you can phone me at [protected]

Regards

MJ Pretorius

[protected]

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6:15 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Vodacom I was misled by the consultant and took out a contract on a false warranty

Good day, I have taken out a new vodacom contract from vodacom table view branch a consultant by the name of zane assisted me with this. After explaining all of the great features of the phone I asked him if there is a warranty on the phone's screen if it should fall and break I even made a simple example and I quote 'if I should walk out with this new handset and it falls and breaks or cracks my screen is this covered under the warranty? ' the consultant reply was yes it is. Even after the purchase of the new contract I have asked him again a few times and he reassured me that it is covered under the warranty then the unfortunate happened about a couple of months later my phone fell and my screen cracked I then contacted zane via whatsapp to tell him my phone has fallen and my screen cracked and how do I go about booking phone in for repairs since I have a warranty he then said yes its fine all I need to do is go to tyger valley mall repair centre which is about 70 km from where I live just to be told that no my phones screen is not covered under warranty I then go all the way back home and contact zane again via whatsapp and asked him are u sure its covered under warranty because they have told me that it is not? Zane is puzzled and he assured me again that it is covered under the warranty I then saved those messages as proof in case they refuse to repair my phone. I then went back to vodacom store and spoke to the manager lee-harvey lombaard, I told him everything he then took the proof of whatsapp messages where zane has assured me again that it is covered under warranty he then booked my phone in for a quote and I recieved a quote of plus minus 4700 rand for repairs then the manager sent this quote and complaint as well as the proof and sent an email to colleen wilson and riaan van wyk - repair centre manager. After. A few days I received a call from colleen saying that there is not enough evidence to prove that zane told me that it's covered under warranty. And told me I should go see a lawyer should I want to take this further. So now i'm treated like a liar and a criminal if zane told me that it is not covered I would have put my phone on my insurance or not take the contract in the first place

All I want is for my phone to be repaired as this was not my fault I was misled by the representative of vodacom in order to conclude a sale

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Update by deanveenendaal
Jun 29, 2020 6:31 am EDT

deanveenendaal32@gmail.com
[protected]

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C
8:53 am EDT

Vodacom Shocking service!!!

Dear Vodacom,

You are the most the unprofessional service providers (I use the term loosely) I have EVER had the displeasure of doing business with!

All I want to do is cancel my contract with you since at least 2 months ago & my contract was finished in February! I have literally spent hours on the phone to Vodacom being passed from cancellations, to customer care to billing to retention & back to all of these departments so many times I have lost count. I have kept names of the consultants & in which department they are in & fortunately they have all been very pleasant (except 1) but completely unable to help me so much so that they themselves have admitted that your service is poor as have your in store consultants. Please feel free to listen to all my phone recordings.

I was advised by one online consultant to rather go into a store & insist the manager assists me on the phone as "you will just go around in circles on the phone". I have been advised by some of your consultants to go to social media also as this is apparently the only way you listen to your customers, so her I am after countless hours of time wasting whilst like many others continue working & help school my small child!

I was called back in March/April this year by a consultant to "upgrade" me to a phone that I subsequently found out is discontinued & I have never received nor do I want, again one of your own consultants advised me that if any phone was delivered I should not sign for it & send it back as all of my calls were a huge waste of time & that there is nothing legally binding... I repeat YOUR consultant.

It is NOT acceptable to happily take clients cash & yet when your clients need help they are ignored except for being bombard with sms's that we owe money on a service we can't cancel. You give us not one avenue in which you can help someone. I am so over hearing that my issue has been "escalated" but yet I then hear nothing back. I am so angry I have now moved over to MTN South Africa (Cape Town, Western Cape) BUT I still have to deal with your pathetic poor service & waste valuable time. It amazes me that even the people who work for you think your useless. Get a grip, open your eyes & start providing a service that can help your customers! You will see my profile name is my married name but if you would take time to listen to my pointless calls & your own staff bashing you then the name you have on database is Charlotte Corkill.

Just to confirm, everything I have said in this post is all available on your useless recorded calls.

TO EVERYONE ELSE WHO MAYBE THINKING OF USING VODACOM... RUN!

#vodacomsouthafrica #uselessservice #dontusevodacom #vodacomdoesnothavecustomercare #timewasting #vodacomemployeesagreeyousuck #vodacomdosomething

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6:16 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Vodacom Insurance

Upon purchase of my device I was offered device insurance. I accepted the insurance and have been paying the premium, going on to three years.
The device stopped working and I took it in to the store where I bought it. They did a hard reset and said it is sorted. It lasted a week. Then lockdown. Soonest I took the device back to the store. Again they said they can hard boot it. I said no, have it sent in. The repair center contacted with a quote just short of R1000. Clearly it needed more than just a hard boot. A week later I was again contacted by the repair center and told to contact vodacom on 0821952 and use xxxxxxx as ref. I did so and spoke with an agent (Johanna). She failed to explain the issue at hand and said she would forward me an email with details as to escalate my complaint. A week later and nothing. I called again and spoke with an agent (Earnest). He claimed to know Johanna and said that he was busy forwarding her an email as we speak. He confirmed she would forward me that email and phone me. Again nothing. Again I called in. Spoke with an agent (Moesha). At first I asked to speak with a supervisor/manager/director. She said that she would transfer me, but may she try to solve the issue. I gave her the benefit. She had a wel rehearsed verse, she was repeating over. And in the end refused to transfer me to a supervisor.
They claim that the insurance is on the sim card and not on the device. Why on earth would I have such expensive insurance on a sim card. Subsequently they are refusing to honor the insurance.
I regard this entire matter as fraudulent.

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7:57 am EDT

Vodacom Repairs

My phone was booked in for repairs on 08/06/2020 (job no. [protected] for cellphone no.[protected]). On 13/06/2020 the insurance approved the claim. On 14/06/2020 parts were ordered and I received an SMS saying the phone will be ready in 2-3 days. Today is 9 days since the first day the parts were ordered and I am still being told the same status. It is now over the turnaround time of 14days and it does not look like anyone is checking on the delayed parts from wherever they are receiving them from.

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9:01 am EDT

Vodacom Customer service / repairs

I have been struggling with my phone, since December. It has been in and out of repairs constantly..! It went to Vodacom repairs in Alberton a few times without success.. Then I took it to SSS Cellular in Boksburg, whom also said that they can't fix it and then sent it to you... 

NOW there are claims of liquid damage..! I have NEVER before swam with my phone, it has NEVER been underwater before.! 

But... 

AFTER getting it back from repairs, it seems to not have the water proof / water resistant rating it was made with...! 

IF THERE IS INDEED LIQUID DAMAGE, IT IS DUE TO THE WORK THAT WAS DONE ON IT BY THE REPAIRS CENTRE.. Because after I got my phone back from them, I stuck it into the sink to check if it was still "waterproof" for 5 seconds... 

Attached you'll find the previous job cards I still had, as well as the information if the lady (Kirsten) whom I previously spoke to on 23/03 at around 14H00... Now nobody knows anything about it..! 

Please help me out here..? I've been without my phone since December last year, and I'm still paying the monthly fee EVERY MONTH..! 

I would expect Samsung to replace this phone, as it is clearly NOT IP68 rated anymore... 

Thank you,  

Tobie Meyer 

[protected] 

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10:09 am EDT

Vodacom Contract and billing issues

My contract was due to expire in march and have been contacting vodacom since then attempting to convert my number into pre-paid. I have been following up but vodacom keeps debting my account. I have settled this amount. It is over three month attemting to cancel. I have been sent from pillar to post by incompetent call center agents. They also have lied that the issue is ecallated but each month I hear the same story that my contract is still active, I do not recieve the monthly airtime (not that I am aware of) my second line has been inactive since february but I am being billed for it.

I am quit fed up!

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Vodacom In-depth Review

Overview: Vodacom is a leading telecommunications company in South Africa, providing a wide range of services to both individual and business customers. With a strong presence in the market, Vodacom has a rich history and has established itself as a key player in the industry.

Products and Services: Vodacom offers an extensive array of products and services, including mobile voice and data plans, broadband internet, fixed-line services, and enterprise solutions. Their offerings are known for their quality, range, and innovative features, setting them apart from competitors in terms of variety and uniqueness.

Pricing and Plans: Vodacom's pricing structure and plans are carefully designed to cater to different customer needs. They offer competitive rates and flexible options, ensuring affordability and value for money. When compared to competitors, Vodacom's pricing strategies and plans stand out for their customer-centric approach.

Network Coverage: Vodacom boasts extensive network coverage and a reputation for reliability. Their 4G and 5G capabilities provide customers with fast and seamless connectivity. When compared to competitors, Vodacom's network coverage and performance consistently rank among the best in the industry.

Customer Service: Vodacom is committed to delivering excellent customer service. Their support channels, including phone, email, and live chat, are easily accessible and responsive. User feedback and reviews indicate high levels of customer satisfaction, highlighting Vodacom's dedication to providing exceptional support.

Billing and Payment: Vodacom ensures billing accuracy and transparency, making it easy for customers to understand their charges. They offer a variety of payment options, including online and mobile platforms, for added convenience. Compared to competitors, Vodacom's billing and payment processes are efficient and user-friendly.

Customer Reviews and Ratings: Customer reviews and ratings for Vodacom are generally positive. Users appreciate the company's reliable services, excellent customer support, and competitive pricing. Common feedback themes include satisfaction with network coverage and the quality of products and services. When compared to competitors, Vodacom consistently receives favorable reviews and ratings.

Corporate Social Responsibility: Vodacom demonstrates a strong commitment to social and environmental causes. They actively engage in initiatives related to sustainability, community development, and digital inclusion. When compared to competitors, Vodacom's corporate social responsibility efforts are commendable and contribute to their positive brand image.

Innovation and Technology: Vodacom invests significantly in innovation and technology, particularly in areas such as IoT, AI, and digital transformation. Their efforts result in cutting-edge solutions and enhanced customer experiences. When compared to competitors, Vodacom stands out for its technological advancements and forward-thinking approach.

Partnerships and Collaborations: Vodacom has established strategic partnerships and collaborations with various organizations to drive innovation and expand their service offerings. These alliances bring mutual benefits and synergies, ultimately benefiting customers. Compared to competitors, Vodacom's partnerships and collaborations contribute to their overall success and market leadership.

Overall Rating: Vodacom receives a high overall rating based on its exceptional performance across various aspects. With their extensive range of products and services, reliable network coverage, excellent customer service, and commitment to corporate social responsibility, Vodacom is highly recommended for potential customers. When compared to competitors, Vodacom consistently ranks among the top telecommunications companies in the industry.

How to file a complaint about Vodacom?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Vodacom. Make it specific and clear, such as "Incorrect Billing on Vodacom Contract" or "Poor Customer Service at Vodacom Store".

4. Detailing the experience: Provide a detailed account of your experience with Vodacom. Mention key areas such as customer service, billing, network coverage, or product functionality. Describe the nature of the issue, including dates, locations, and any specific employees involved if relevant. If you have had any transactions with the company, include transaction dates, amounts, and what the transactions were for. Outline any steps you have taken to resolve the issue, including any communication with Vodacom's customer service and the responses received. Clearly explain how the issue has personally affected you, whether it's through financial loss, inconvenience, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. However, be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Vodacom. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, an apology, or any other form of redress.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct and relevant to your complaint.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from Vodacom or other users to provide additional information or to follow up on your complaint.

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Contact Vodacom customer service

Phone numbers

+27 82 111 +27 821 904 More phone numbers

Website

vodacom.co.za

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