Vodacom
reviews and complaints

Vodacom Data seems to be blocked as when I try to do the simplest of things online it tells me that I am either of free mode or it loads the lite version of the site, which then limits the functionality...

Of course, Vodacom has now decided to brush their paying customers off to Tobi, the dumbest chatbot on the planet. I would know as I develop chatbot solutions for many businesses around the world.

The question is why are they allowed to trade, surely if the service they promised is not delivered and it's costing me the money then I should be able to sue this useless company that has now hidden behind a prerecorded voice app.

All that is left to say is Vodacom sucks and because I can demo my solution to clients I have all this time open to post negative review after negative review about these idiots.

Even taking a trip to the Vodacom store to see if they would be able to help me, but the people manning the stores are untrained and know nothing about the service they sell. As far as customer service and deliverability go Vodacom is by far the worst in the world!

I've upgraded my contract with vodacom on the 12th of March 2021. On the 17th my phone had this strange white line on the right side with about 3 dots in the middle of the screen. As to life far from town, i took my phone in on the 28th of March 2021
JOB NUMBER: [protected] and they send it in for repairs at vodacom. Im still waiting for my phone to come back! Its been gone a long time now! I have subscriptions to pay on my bank card (Huawei music and deezer) in the mean time its just running and i have to pay, but no phone! Also vodacom didn't even say sorry for the inconvenience, nothing! Brand new phone and its been worked on already. And still waiting for my phone to return from repairs since 28 March 2021!

In March 2020, we asked Vodacom to cancel handset insurance, cancel content services, cancel Look 4 services, cancel GameME and to change our email address. None of this was done! Not even updating our email address. In June 2020 we tried again but again nothing was done. In August 2020 we decided to move these 6 numbers to Cell C because they continued to send our accounts to the old email addressed and charge us these services we don't want. We received a call and we made it clear we were leaving Vodacom but instead of cancelling, they rejected the cancellation. We tried again in Dec-2020 to cancel, then again Jan-2021, then again March 2021. I have just been back into the Vodacom and they said that I request to Cancel in March 2021 - has been cancelled AGAIN. Not only are we still being charged all these services but they refuse to cancel our contract and move us to pay as you go. What they are doing is criminal!

Everytime i log into vodamail (https://vodamail.secure.vodacom.co.za/vodamail_ui/#home), via my browser on my pc, it starts loading my mailbox, then an error appears "an service error has occurred" and it logs me out. I have tried logging in using different browsers, and I have the same problem. I have been having the this problem since yesterday morning, 12 April 2021.

My mother is using a Nokia phone, not a smartphone, but her airtime is always being missing. Can you please stop chowing her airtime. She's an old person who only dial & receives calls, her number is [protected]. The problem has been persisting for long now. Every time she recharges her airtime is gone, can you please stop whatever is chowing her airtime.

I went to Vodacom shop today to upgrade my phone contract, I saw a promotion that they have in the shop then I opted for it and they only explain few things concerning the promotion as a result I signed the papers .

later when they had opened the products, I saw that this is not what I wanted and I wanted to change the deal but they refused saying I have signed and the product has been opened . now ill be sitting for 24 months for a product that I an not happy with .

In addition to that, the sales person and a manager they are talking different stories .
Please help

Mr Siyabonga Zondi

My is [protected] have been using it for 13 years in this network, was deleted later in February and last payment I made was back in December 26.

Critical. 3 days without connection. SR210406-421850and SR210406-421674. Why can no one assist. We are losing business

We have a business account with Vodacom and we have been trying to upgrade two of our phones for over two weeks. Mateemane Legote was sent numerous emails from us and we never get replies. Please could someone sort this out? There are two numbers that are due for upgrade on our current service. Another person came back to us Martin Ndlovu saying that our account has not been registered. We have been a client for over twenty years.

Good Day,
The staff and manager at Vodacom Cresta on the upper level are very unprofessional when dealing with clients . Even the manager of the branch is very rude .When taking out a contract the salesperson, got all our numbers mixed up . This happened 2 years ago . On Saturday the 3rd of April 2021 we approached a coloured Gentleman who is the manager at Cresta to try and sort out the problem and all he could say was phone the cancellations department at the bottom of our contract as he was too busy to help us .We know that Mr . Nick Aliveris is the Franchise owner there, but can never speak to him . All Vodacom staff go through training but never implement what is taught to them even the managers . We want to now cancel all our numbers with Vodacom . Even when calling your cancellation department we get another offer from your cancellation department, Which was supposed to be emailed to us which was not.

I have experienced a similar grievance. I completed fibre application. I cancelled my existing lte subscription with another provider because I was told in 14- 22 days I wil have fibre up Nd running... vodacom sent me an interim lte device. Which I used free for a month that was the deal in which time my fibre was to be installed. A month later no fibre now I'm paying a ridiculous price for lte because the vodacom sales team mis lead me telling my I wil have fibre in 21 days and nothing since infact to my shock when I called metro fibre we not even live yet.. the numerous calls I have made to vodacom not one manager has called me. I have sent emails made phone calls but everyone passes the buck to the next person because they are well aware of the misleading information. Service is truly pathetic

I HAVE ATTACHED SOME OF MY CALL LOG

We had good service for more than 15 years with vodacom.
But the last 3 years i'm very very disappointed with their service.
3 years ago someone submit fraud on our names and id vodacom let them open an open line account on out name. Everymonth we pay our lines not the fraud line while they working on it they cut our phones every month. So for almost 6 months we struggle to get the problem solved so someone told us about hello peter. After we go to hello peter the problem was solved. For a while it went good. Then vodacom rewards phoned us and give us a lot off false information after 6 months off struggle and pay for something we don't use we eventually sort it out. Or so we thought. Just to discover that they only stopped 1 line from june 2020 i'm still paying for a line they should have stopped last year they never stopped it. So I phoned they said I must pay a cancelation.
I'm not prepared to pay anything anymore. In fact i'm fed up with this company if I had my way I would stop all our contracts with them. They make empty promises.
Can u please help me sort this out.
Its another 2 weeks from I phoned them and now another payment is going off my account.

Dear Sirs,
Mrs B Lovemore - ID [protected] - fibre application
I applied in September 2020 for a Fibre line, the 1st application was declined as I had an outstanding account, seeing that I am a debit order client this is impossible, but nevertheless, I persevered. Then I was informed that I had applied for a fibre installation through Vumatel and that Vodacom no longer uses their services. So another sales order was completed through Metrofire. Metrofibre installed the Vodacom router and a request was sent to Vodacom to activate the service on the 13th December, SR [protected] I have never received feedback on this request even though it had been escalated numerous times.
Due to the ongoing non-supply I canceled the Fibre lite on the 22 February giving 1 Months notice from 1 March to 31 March 2021. This service was cut off on the 1st March, and I was billed for the month of March for R899.00. No one has been able to explain why this happened and I have requested a refund of this amount with no result or feedback the application for the refund is SR [protected], no response as yet.
Due the shoddy service I wish to claim a refund for 2 months January and February 2021 of R899.00 per month due to the noninstallation of the Fibre line.
Yours faithfully
Mrs B Lovemore

My Fibre has been down for 6 days; Vodacom refused to lodge an issue until Wed quoting an outrage when anyone would have seen that it can not be the case due to start date of issue. When calling customer care, the call is answered with babies crying in the background and people having parties at home that you can't get attention nor hear anything. It is impossible to speak to anyone of authority

I applied to Vodacom to cancel my Vodacom contract. I received a quote on 2 February and 3 February 2021 respectively to the full amount of R13818.02. The Payment of the account in full was done at the Vodacom Shop and were receipts issued.

This cancellation was provided to Vodacom on 4 February 2021, however the complaint is now that Vodacom is denying the existence of this cancellation and are playing around to confirm that indeed this cancellation is affected.
Numerous calls were made on request to establish if the transaction was finalized.
Calls to the Cancellation and Back office has become a serious farce as this is only becoming a silly game while all proof is in the hands of Vodacom. All calls made to this Company is also on record but are call Centre staff not willing to backtrack and confirm the calls made.

It seems that this Company is not executing its responsibility and is the customer now held ransom because none of the offices in Vodacom Head Office can assist or resolve this matter in this regard.

Disgusted by the service received at vodacom. I purchased a new contract which firstly was delayed, I handed the phone to the store within 7days. It was heating up and the phones battery life doesn't even last half the day even if you not using it.

Very unhelpful and pathetic service. I have been with vodacom for 11 years now.

I am now using a reject phone which I am paying full price for 24 months for.

On or about Tuesday 16 March 2021 at about 5pm, a Vodacom Sales person or Vodacom authorized salesperson/company called me from [protected] offering a fibre connectivity promotion of 100 MB download speed/50 MB upload speed with unlimited uncapped (2500 GB) and contention ratio 1:1 for a monthly price of R999. I said that it sounded good and I would like him to send me all the documents to proceed.

Then, on Wednesday 17 March 2021, I got all the e-mails that you see below with Sales Orders, and none specified the correct and agreed line speeds or pricing, so I called the Vodacom Fibre Support Line on 084 1904 at 15:32, and the support person said she could not confirm anything and could not help me and each person and/or department that I went through to could not confirm anything and could not help me. I was left stranded and at the mercy and abuse of powerful and unaccountable Vodacom.

To date, 25 March 2021, I have NEVER received ANY formal contract or documentation detailing the offer details, being a fibre connectivity promotion of 100 MB download speed/50 MB upload speed with unlimited uncapped (2500 GB) and contention ratio 1:1 for a monthly price of R999, AND I have NEVER signed ANY formal contract or documentation or sent any writing by e-mail or sms or other media.

To continue, suddenly on Thursday 18 March 2021, I received a delivery of a Vodacom Fibre router which I left unopened since I was not sure what to do with it.

Then, on Wednesday 24 March 2021, I received a call to confirm if Openserve technicians can come to my residence and install the Vodacom Fibre router, I agreed, expecting to have use of 100 MB download speed/50 MB upload speed with unlimited uncapped (2500 GB) and contention ratio 1:1 for a monthly price of R999.

On Thursday 25 March 2021 at 12:17pm, the Openserve technicians came to my residence and installed the Vodacom Fibre router (NB: I already had an Openserve Fibre line that was active with a different Internet Service Provider, so the Openserve technicians only had to plug in the Vodacom router and call the Openserve center to activate it). At this point, I decided to check the line speeds and billing again, assuming that now because the line was activated, Vodacom would be able to confirm the line speeds and billing. I called the Vodacom Fibre Support Line on 084 1904 at about 1pm, and the support person, Amber, stated that my installation was for a 50 MB download speed/25 MB upload speed for a monthly price of R969, which was definitely not what i agreed to or expected. I explained everything and she said that she could not do anything (how convenient) and she can only log a cancellation request (SR [protected]) which means I will be liable for this month's billing and the notice period billing (and the router, I expect) - So, now I am liable for thousands of Rands due to fraud and misrepresentation by a Vodacom Sales person or Vodacom authorized salesperson/company. Out of pure desperation, exasperation, hopelessness, frustration, anger and being a victim of this fraud and theft, I called the Vodacom Fibre Support Line on 084 1904 again to speak to the Vodacom billing department. I spoke to Cindy, and she also said that she could not do anything (how convenient) and she can only log a dispute request (SR [protected]) and that I should write this e-mail to the addresses listed above.

Please reverse all my fibre billings and cancel the fibre contract due to fraud and misrepresentation by a Vodacom salesperson or vodacom authorized salesperson/company.

Devastated at being a victim of this fraud and being abused by an unaccountable Vodacom.

CANCEL MY APPLICATION- I WILL NOT PAY VODACOM FOR THEIR INCOMPETENCE

I have REPEATEDLY REPEATEDLY REPEATEDLY REPEATEDLY REPEATEDLY REPEATEDLY REPEATEDLY REPEATEDLY (I hope that was exhausting to read because that's how many times I called Vodacom) called customer services to query my connection since microfibre has been installed on 5/03/2021 and they gave me their word that I will have to wait 48HOURS MAXIMUM to be connected and already 20 DAYS (960HOURS ) HAVE PASSED SINCE I HAVE BEEN WAITING FOR ACTIVATION.

3 WORK ORDERS HAVE BEEN ARRANGED THROUGH CUSTOMER CARE & NO TECHNICIAN COMES THROUGH!

I have suffered tremendous losses due to Vodacoms negligence and incompetence as I have been sitting without internet - I HOPE I CAN BE COMPENSATED

Good day Vodacom,

I am writing this mail with a heavy heart. I have been a loyal vodacom customer for a long time now with 3 cellphone contracts.
They recently installed Fibre in my are in the Reeds, Centurion. One of the vodacom resellers or sales person came to my gate and asked me if I wanted Fibre.
I do not know the name of the person. But I explicitly told him that I already have Rain 5G and getting speeds over 200Mbps for R999, So I cannot afford to also
pay for Fibre internet untill I cancelled my 5G. So the person told me that I can use the fibre for a month for free and measure the performance compared to the Rain 5G.
After the month I can cancel and give back the router. This is what I was told by the person. There are other ISP's oferring 2 or even 3 months free Fibre.

So my router was delivered and someone from Metro fibre came to connect my fibre line with the main line and my fibre service was active from 14 February 2021.

I used the fibre for the rest of February and then unpugged the router and ont device before I used it for a month.

I called Vdc to find out when my free month would stop and to make sure that I still get a month of free Fibre.
REF number SR210301-266473 logged on 01/03/2021

Details
Request type:Incident
Source:Phone
Resolution date:06/03/2021
Logged by:Kurt Wilson
Contact Person:KOBUS VILJOEN
Description:Good day Customer called to advise that when the sales people came around to sell the fibre they said he would get 1 month free on the fibre. The only reason the customer took the fibre was because of that. Customer wants to get the 1month free as he still has other wifi that he needs to cancel. Please urgently assist as there is no discount loaded. Name & Surname: KOBUS VILJOEN Contact #: [protected] Sales Order: SO210111-351423 Solution ID: S21019812448 Infrastructure: Metrofibre Serial: 485754438E4D84A2 Address: 19 VERSVELD STREET THE REEDS CENTURION Gauteng
Comment:FTTH Billing, Discount not loaded

The ticket was closed saying there was no discount on the account

05/03/2021SR210301-266473 "Good day KOBUS VILJOEN As per the attached agreement, the fibre line and contractual agreement does not include a 1 month discount.
We are unable to load a discount if no discount line item is present on the system and if the discount was not included in the sales order.
Kindly provide us with the agreement that includes the 1 month discount. Regards Kurt Wilson Vodacom Fibre "

I do not have the details of the sales order or agreement. The sales person just asked for my id. I did not even give bank details because I was not sure that I will keep the Fibre
after trying it for the month.

I called about this discount issue again a few times and finally one to manage to speak to someone who sent me my invoice. This was the 1st invoice I received and I noticed that
I was being billed pro rata for Feb and there was no free month as was being promised to me by the reseller at my gate. I also noticed that I was being billed for the month of March
and I have not even used the service in March 2021.

I made a point to call in on 10th of March before my 30 days month free that I assumed started on 15Feb. According to me a month free would be from the date the service was active on
15 FEb untill 15 March. After calling Vodacom again, I told them that I would like to cancel as I was under the impression that I had a month of free Fibre.

Below is the cancellation request I logged on 10 Mar 2021

SR Number SR210310-310734
Abstract FTTH Cancellation, Financial Difficulty
Status Pending
Status Reason Cancel - Awaiting Signed Docs
Opened [protected]:50:21 AM
Area FTTH Cancellation
Priority
Customer KOBUS VILJOEN
Site OWNER (ZE2101-17041)

Then I was sent a cancellation quote for the router of R1490.52

I do not mind paying the R438.16 exc vat for the 2 weeks in Feb even though I was being promised to get a month free.

But I cannot pay the R1007 for the month of March which I did not even use the Fibre as I was still waiting for my query I logged to by solved.
And I also cannot afford to pay the cancellation quote of the router. I do not care to keep the router, I can gladly return it as it has barely been used. only 2 weeks.

I would really appreciate it if Vodacom can somehow accomodate me in this matter.

Currently I have to pay R3002.16 for using your Fibre service for 14 days. You are welcome to check my usage and if I infact used it in March.

I understand that I have to pay for the usage of Feb pro rata and I will pay that, but why should I have to pay for the month of March and have not used it all.
Also is there no other way that I can rather send back the router to VDC?

At this moment I will be force to go to ICASA, and I do not really want to, but I cannot pay all that money for a service that I did not use and the sales person told me I have a month
free and can return the device. I did not know I will have to pay for the device.

Regards
Kobus VILJOEN
[protected]@gmail.com
[protected]

[protected] Gabriel Netto I3729109-7
My account has been suspended.
In August 2020 I was charged for fiber which I did NOT request.
When the email came through stating the charge I immediately sent an email saying did not request it and it must be canceled.
I then received an email 20 August 2020 confirming it was canceled.
In November 2020 I was charged for 4 months of fiber. I called Vodacom they sent I was not to be charged and they would reverse it.
I have phoned, emailed vodacom and fibre so many times and each time was told that the fiber was never installed, I should not have been charged. But yet no one will reverse this off my account. Now in March 2021 my whole account is suspended because of this.
Please help! I do not have fibre!
I could not install fibre because my communication box was under my gate which, they can't give access.
Here are all the references numbers that everyone closes without resolving the situation. Contact me [protected], [protected] is suspended.
SR201221-992314
SO170806-283242
SR210302-273598
SR210310-311038
Reverse Full Fibre Charge.
Reverse charge for services not received from 1 March 2021 to date.
Gabriel Netto
*contact me [protected], [protected] is suspended*