Vodacom
reviews and complaints

Fibre. Service has been down for 4 days, several calls to Vodacom fibre lasting 20 minutes on average, placed on hold Most of the time. Nothing resolved all staff appear to be oblivious to previous calls and issues . Just the worst worst service ever.

I'm now being advised by some bot that my complaint is too short so I would need to more detail in my complaint hence me writing this shir now.

i bought a y5 phone which is not delivered, since 28 july until now, I went to vodaworld, engaged with neo, who sent an email to online manger.yet no reply.i tried calling but I never get any assiatant, I was told that I phone deprtment, i will appreciate if Vodacom can refund my money cause I already bought another phone from them, without getting my refund.

regards
rosean
[protected]

In 2017 I cancelled my Vodacom contract leaving me with a data bill I queried: I was then handed over to a collections agency VVM or VDM attorneys. I paid them a total of R1600. My account was then handed back to Vodacom. I called last year to ask for a balance on the account, I was told there was none. I then found that there is still a balance outstanding on my credit record. I phoned vodacom, got referred to a new collections agency who has no record of the money I previously paid. Vodacom claims I haven't paid anything and no one responds to my mails at vodacom customer care. My cel number is [protected]

After more than a year into our contract with vodacom in their error they cancelled our line.
We were told to re apply in order to have the connection turned back on.
Due to the incompetence and horrendous service, after their mistake, we decided to cancel instead and move forward with another internet provider.
16 days later and many hours on the cell phone to call centres we have still not been released by vodacom and so we cannot have the new service prover installed.
The customer care is none existent and when you ask for confirmation in writing that the line has been leased, you are met with a simple - we cant give you that information...
Speaking to someone other than a call centre rep is impossible as again - we cant do that...
Requesting e mail details for the department handling the cancelations is again met with - we cant give out that information or the one person responsible for all cancellation across sa is in a meeting, call back later...
I am appalled and stunned at the lack of service and caring from vodacom and would like to move on with my life - so please - now that you canciled us - could you follow through and release my line!

Vodacom 50GB dataline referred to: [protected]
Vodacom Account number: I0632312-6

I took out at 50GB data line with router from Vodacom, which my two sons were meant to use in Musina Limpopo. Over this period of time we have logged numerous calls because this line has been intermittently available. Unfortunately I never thought it would amount to this so I have not kept reference of all of these calls that were logged, but I am sure that Vodacom should have some record of all the calls.
I attempted to reach the cancellation department at Vodacom during April this year, after numerous attempts and hours on the phone I eventually got through to a consultant who advised me that this contract was due to finish in September this year. Should I wish to cancel the contract before then there would be a cancellation fee. I noted that I was not going to pay a cancellation fee of over R3 500 for something that wasn't working properly in the first place. This gentleman then proceeded to make me "a better deal" in the interim until the expiry of this contract. He offered me double the data for a lower rate, how Vodacom can do this I don't know? One would think your service provider would give you the best deal all the time, not just when you wanting to cancel the subscription or contract. Nevertheless, with the understanding that it was just for the remainder of the contract period (which was until September) I agreed to the "better deal", still however noting that there was a problem with the line and Vodacom needed to investigate the problem.
The problem with this line was not fixed. I was unable to get through to Vodacom to try and sort out the problem or follow up on the call logged or "investigation into the problem", I am not sure if it was due to COVID but you couldn't get through to the call centre and after holding for almost 30 minutes the calls were disconnected. Not being able to get hold of anyone, I took to social media and made a post on Vodacom's facebook page, please refer to screenshot of post made on Facebook. It wasn't long before I got a response on Facebook messenger, but this was also in vain because nothing came of this effort. I am unable to attach the Facebook Messenger communication but will gladly email it to someone for review.

I phoned Vodacom on the 3rd of September and spoke to a cancellation consultant by the name of Pindela, she informed me that this contract is only to expire in September 2022 and that this contract was "upgrade or migrated" in April this year. I insisted on speaking to a manager at the cancellations department, and was then put through to Elaine. She informed me that they would need to do an investigation and would get back to me within a week. It is now the 15th April and I still have no feedback from Vodacom with regards to this issue.

I clearly stated to Elaine that I did not want to extend my contract, I was actually trying to find out how I could cancel the contract; or alternatively try get the line working for the remainder of the contract period. Reference number I was given is Ref - [protected]. I emailed the Facebook messenger communication to Elaine for reference.

I want this contract cancelled and am unwilling to continue paying for this contract which cannot be used for another 2 years. Unfortunately I am not getting any service from Vodacom, they are just delaying this and I must keep paying.

Jackie Bruwer
Cellphone number: [protected]
Email: [protected]@greenstone.co.za
Vodacom 50GB dataline referred to: [protected]

Paying for 40 line most of time 0 - 10 checking speeds all the time never 40 upload or download

I have been trying to cancel my contract from May. My contract ended on the 15th June 2020. I call on numerous occasions and yet to date it's still not cancelled. I refused to pay August and September bill as I asked them to cancel my contract.
I contacted them on
27 may
11 July
11 August spoke to Denise
24 August spoke to Brighton
31 August spoke to Chrystal
Ref. Number [protected]
Chatted to Desmond on messenger.
Today a consultant called me for an upgrade and she said my contract is still active. My services is now cut due to the fact I didn't pay in August and September.
I'm so tired of them escalating my query but with no luck. What must I do now as it's not my fault the agents aren't cancelling my contract

I Martha van der Westhuizen Id [protected] contacted Vodacom client services to terminate my contract which has expired to move to Telcom. The call centre agent asked me why I want to move and I explained that Vodacom is expensive compare to Telcom and that I was looking at a contract for a Huawei P40 lite at Telcom. The agent indicated that he can offer me a better deal by offering me a contract for a total of R409 rands which will include the Huawei P 40 lite, R175 airtime and on top of it 1000 as part of the contract for a total amount of R409 per month. I agreed to the contract and asked him to email me a quotation. When the quotation was recieved the 1000 minutes were not included in the contract - only the R175 airtime. The contract I have received was for a period of 24 months, and included Huawei P40 lite phone, Contract insurance, uchoose flexi 175 airtime . The total contract amoun t is R365.98. I would like to request that the devise should not be delivered and the contract not activated until we have resolved the issue.

I spoke to several agent and left several messages to request the agent who drafted the contract for to come me back to sort it out but all in vain. I consider this as misleading and fraudulent sales practices. At the beginning of the call the agent ensured me that all calls are recorded. I would like management to check the specific voice note and make it available to me and to come back to me on how they are going to solve the issue.

Thank you

Martie
[protected]

This started on the 16th July at 10:18 when I first called vodacom to advise them that they had not debited my account and that I needed an invoice. I spoke to a consultant Amanda stating she would log a call with finance and that I should make a manual payment in the interim just to make sure my fibre was not cut. so she logged 2 references one to generate an invoice and the other to fix the debit order as she said that it was cancelled as I requested a cancellation quote in april
SR [protected] and SR200716-509065. on the 21st July I tried to call again 4 times and did not have much luck as everytime I called, the call would cut.
on the 22 July I called in again to find out what was going on and another call was logged SR200722-523800 as the consultant I spoke to said that my account was in a credit and me making the manual payment only made it worse as now they cannot generate an invoice for an account that was in a credit. I clearly asked the consultant how is it possible that I am in a credit as it is a debit order. he asked me please not pay as only once my account is up to date can I receive an invoice in August I called again on the 23rd July, and 24th July to confirm this without much success.
I called on the 6th of August again as my account was not debited and to get an invoice as by now my account should be fixed and the debit orders should be sorted and I could get the invoices. another call was logged SR200806-510523.
on Tuesday the 8th of September I called in again as I went into my vodacom and recieved an invoice for R1346.98 for 3 months on one invoice. I spoke to Tsepang who after 45min on the call, cut the call and never returned the nor did she log the call, I called in again and spoke to Zain who was on the line with me for 20min, the call cut, no one returned my call nor did they log the call. I called in again, the lady that answered said she couldnt hear me and that she was going to end the call and call me back. surprise, no one called me back. I called in again, I got through to Zain who also coincidentally could not hear me. I eventually got through to Anelisa, who gave me the same time waste of 30min to tell me she is going to check with finance and logg the call. I told her I wanted a manager to to be put on the phone and to assist me. she told me she is working from home and that she cannot transfer me she would send her manager an email to call me. again no call back, feedback or anything and she did not even log the call.
This is unacceptable service. I signed a contract with vodacom to have a MONTHLY debit order order go off of R448 and not as and when vodacom feels like debiting my account. I would like the opportunity to cancel my vodacom without being held liable for the hidden cancellation cost to a service provider that has there finances in place in order for me to have mine in place. I am contactable on [protected]/ account number I7974813

I phoned Vodacom on the 30/06/2020 and spoke to Bryan to cancel one of my contracts. He informed me that it will be cancelled and my last payment will be end of July. He gave me the following reference number [protected].
I received my statement today and yet again I am charged for the contract that I cancelled. I phoned 09/09/2020 and spoke to Annelie who informed me that the contract was not cancelled and the reference number doesn't exist. She said she will cancel it for end of September. This is such bull [censored] now I have to pay because the employees are incompetent. Such bad service and bad attitudes.

I wanted to cancel a vodacom data contract. [protected]
I phoned cancellations on 30 july 2020. I spoke to itumeleng. He didn't want to accept the cancellation. I was so frustrated as he didn't want to do what I wanted! He said he will phone me back the next day, which he didn't. I phoned cancellations again (31 july 20) and spoke to given. I explained everything again. He too wanted to convince me not to cancel the contract. I again stated that I wanted to cancel and that he shouldn't try to convince me. He then stated that the contract will be cancelled effective from 29 august 2020. Reference number [protected].
So I received my invoice & statement for september 2020. I was invoiced for the data contract. I phoned cancellations on 4 september 2020 and spoke to steven who made me wait 30 minutes to listen to the recording of the conversation of 31 july 2020. He confirmed that I did indeed cancel the contract and the amount will be reversed on my account. He further indicated that I will receive an e-mail or sms confirming that the contract was cancelled. I didn't receive an e-mail or sms so I phoned cancellations again today. I spoke to zama who then said that the contract was not cancelled. Itumeleng was suppose to cancel it. So everybody that I spoke to since that original call has been lying to me! She explained that she first have to send an e-mail somewhere and then after that she will be able to cancel the contract and reverse the amount. Knowing the absolute poor service I am getting from vodacom, this will most probably not happen! They are quick to give you a contract, but to get it cancelled is an absolute nightmare. I will never ever use vodacom again after being a loyal client for more than 20 years.

Vodacom advertised the Pre-order of the Samsung Galaxy Note 20 launching the 8 August 2020. The first 200 customers will receive a R1000 woolworths voucher. I logged onto the Vodacom site on 12.05 and the online ordering services was not working... I kept trying to order my device online but no success. I eventually called in Vodacom sales at 9:00 as that is the time they open. I confirmed with the consultant that I was the 2nd customer to call in and order the phone. Please note, online sales was not working, the only way to place an order is telephonically and in the store. Both these open at 9:00 in the morning. The vetting department only confirmed my order 3 days as apparently they dont work on weekends and public holidays.

I have been in communication with LikeMinds which now claims I dont qualify for the vouchers... this is almost a month later of Likeminds confirming I will receive an sms with my voucher. Further, the consultant at LikeMind flat accused me of being a liar stating I falsely claimed I received notification I will receive the notification. I did not say this.

Both line is, if I didnt qualify for the voucher, I would proof. I have been a customer with Vodacom with years and spend more than R3k a month with vodacom. I have multiply contracts with Vodacom and the lack of communication and support from Vodacom is disgusting.

Online upgrade.

Approx 2 weeks ago I attempted to do a online upgrade for my mother while in cape town. Vodacom offers better deals online than in-store.

Placed the order online and it said within 24hours delivery, after a few days, I contacted vodacom just to be told they cancelled the contract because ram couriers could not find the address, no phone call to my mother, nothing, we had to make the phone call just to find out, its been cancelled, ok so we tried again, the lady at vodacom redone the upgrade over the phone, I stayed on the line while she confirmed everything with my mother in cape town, by that time I was back in jeffreys bay. Now, they say 3-5days delivery. This phone call was done on the 19/08/2020 at 11:31, please go and listen to your own recordings. Ok so today my mother phones, and informed me that I should just phone vodacom and find out when it will be delivered.

To my surprise, the upgrade never happened again, the lady lefa I spoke to, cannot transfer calls, and cannot get a manager on the line. How convenient is that. Absolute pathetic service once again, now they must redo the upgrade again. So vodacom.

Do you want business or what, pathetic service combined with useless courier service that cannot get the right address, or at least make a phone call to make sure where to deliver. Incompetent bunch op people. For security reasons I will not give the cell number in question, but vodacom sucks. Contact me directly on my email.

This review was done on the 24th august 2020

This was my previous complaint, now today 03/09/2020 still no phone), once again, my mother received a sms, ram couriers could not deliver the parcel, could not find address. So it was cancelled again.

So what now. Must I do this now for the 4th time and waste my time again, my mother cell number for upgrade is [protected], my cell number is [protected]

So please, tell me, wtf is wrong with vodacom

User's recommendation: please use mtn.

Preferred solution: deliver product or service ordered.

Good day vodacom. 

Im cant seem to stop my contract i phoned, went to the stores. Vodacom leaves me with no options to take other than to take more aggressive steps to stop this contract. 

Get this problem fixed fix or the next call will be from my attorney.

Regards

Corne Visagie

[protected]

Good day

I hope this message finds you well.

I have been calling Vodacom multiple times over the course of 2 months to receive a closure letter that my account has been closed.

But they haven't given me anything at all.
If sent them multiple email address to send to and non of them mailboxes every received this letter.

According to my ITC, Vodacom is still listed as in default and obviously I've done everything I've done now I'm busy suffering because of someone who didn't do they job. Now it's all on me.

I want this solved today!

Contact me on
[protected]

SO190208-577634. I signed up for Vodacom fibre to the home a few years ago. When Vodacom failed to deliver for few months, I cancelled. Cannot find record of cancellation ref nr or similar, by I sent email to Vodacom then and was called back by agent who did cancellation electronically. Now, I am trying to buy FTTH from a different ISP, the new ISP says they cannot process my application because Vodacom application is still open against my name. I have been trying in vain to cancel the Vodacom application. This is preventing competitors from servicing me. I have searched Vodacom website up and down for a process to log a complaint where I can have proof. No such option. The general help desk refuses to assist me, saying that I must phone to Fibre help desk. Fibre help desk refuses to give a reference number and refuses to give the surname of the assistant (Tarin), despite repeated pleas that I want some form of proof of the request. Hence I have no proof of the cancellation request (SR 200821-607354) that I made through Tarin at 1600 on 21 Aug 2020, despite asking for proof over and over. The assistant promised to proceed with cancellation. Today, a week later, I receive Vodacom email stating "Sales Order SO200825-173721 Status has been changed to 'Open' status". Once again it is a - no-reply email and there is no mechanism for me to communicate back, other than to go ahead with the installation. There is no option to cancel or even to communicate to Vodacom. Vodacom is making it impossible for me to communicate with them in a manner where I can have a record of the discussion. Further, they are denying me the benefit of getting service from a competitor, by making it impossible for me to cancel the order on which Vodacom failed to deliver for several years. This is not right. Please assist me. Fouche Mare +27 [protected] fouche. [protected]@live.com

For the past freaking 3 days in a row, the internet just comes and goes and I takes forever to just load a single web page! Even worse, I can't even play online games like counter strike, without getting lags and getting kicked from a server due to burst flooding commands, which I didn't even do! When I talk to online chat agents, they give me the same useless steps, like going to go to the apn and make sure its vodacom internet selected! Like do they think am stupid, like all those days I was using internet and then suddenly today I realize I wasn't using vodacom internet in apn settings?! It's so absurd and frustrating! Better fix this issue cause I am not gonna waste anytime to try to move to a better isp!

I cancelled my contract with vodacom last year when I phoned through on the 22nd month of the contract I was told to phone back one month before the contract expired and then cancel, which I did. I told the guy on the phone that I was cancelling as I dont work, I am now permanently disabled and get no pension so I cannot afford the service. I assumed he had cancelled it but they are still threatening me with debtor collection services - I have complained to them so many times it just doesnt sink in that I phoned and cancelled. The reference number is [protected]

client number I4328069
cell number [protected]

Latest Reference number: [protected]

Previous ones:
[protected]
1-[protected]
[protected]
[protected]

charged for a migration of a data sim when i actually cancelled it. no refund of the funds charged.

These are just the few reference numbers that I started keeping since my issue is still not resolved.
i have spoken to numerous consultants and team leaders and no-one takes ownership to get this resolved.
this has been coming on since May 2020 and still not resolved.

I would like someone to actually investigate and get back to me instead of me constantly following up on this complaint.

I was charged R1600 and something on June. More than double the amount I should be charged.

I was told that its on my Data sim that I migrated and took 20 gigs for +- R870 .

This is not the case, in fact I requested the data sim to be cancelled as I have fibre at home now and trying to reduce my monthly instalments with you. I someone could please look at my call history and see all the calls that I have done regarding this with no feedback.

I would like my money back as I need access to these funds urgently.
In the time we are in now, nobody has money to waist and having to follow up on it.

Every time I call I get the same answer "They will Escalate" no feedback and no response.

Please urgently assist.

Awaiting your response.

Maurischa Rhode
[protected]

Please assist me in respect of the complaint lodge to vodacom a month ago (verbally at first, then in writing), with no further response from any of them:

I need an alternative phone other than the huawei brand (software not compatible with google - see full details below), and they refuse the reversal of this upgrade (not the contract) and it's been another week since my case is explained (full details can be provided) and no one is returning my calls or responding to my emails as mentioned below.

Please review the below correspondence, note that I have been in conversation and correspondence with the following departments of vodacom 2 weeks ago last (vodacom's franchise - tygervalley branch durbanville, after sales, customer care & repair centre) and still have no feedback, yet no phone... But I have to pay my contract on time?! My emails are just being ignored and my calls are being cut off, and messages ignored!

Please be so kind to urgently assist me with this, so that I can resolve this matter quickly (my stress levels are up the roof...)!

I trust to hear from you soon.

Regards
Mrs EH Badenhorst
[protected]) — Original Message — Subject: Re: job [protected]
Date: [protected]:21
From: Elserie Badenhorst
To: "Colleen Wilson (VD)"