Vodacom
reviews and complaints

My Vodacom email account on [protected] has been giving me problems for nearly a year now. If I try to read or send an email, I get diverted to Vodacom portal. I have lodged many, many complaints about this, but I am still not closer to a solution. Vodacom has a different story every time, and sometimes what the consultant tells me to do helps for a day or so, then it is back to square one.
So at the moment I cannot use my email on my laptop at all. Although I receive emails, I cannot open, delete, send or respond to them on my laptop.
On my cell phone however, it works fine.
Please help me to solve this problem because I do not wish to change my service provider.
Thank you
Ida Soekoe
Bloemfontein

Good morning Vodacom

I am extremely disappointed and heavy- hearted in writing this mail, since my expectations were not meet, rather appalled by the service received at East Rand Mall Vodacom outlet, across Dischem.

On Monday the 02 November 2020, I went to the store to get a new phone after the one I was using was debilitated from day to day use. The reception was not bad upon arrival, I was assisted by a young lady there.
Yes it might have been minute before closure (+/- 30 minutes), but doesn't justify what I am about to express.

I bought the P40 lite (accompanied by a watch), the procedure entailed me been given the phone and further "figure it out" on my own, without explaining anything.
Since I have been using the Huawei P series for a while, I didn't see the injustice prevailing of me failing to operate or use the phone.

When I got home, I tried downloading Google drive on it to restore all my information to a dismal fail. I couldnt access any of my contacts, and decided to return to the store the next day.
On the 3rd at about 13h30 I went back to the store, to enquire about the functionality, I later learned that the phone was not working on google drive, something which was not explained to me.
The manager at the store called a lady by the name of Ouma working for Huawei to come and assist, she arrived after 40 minutes, I waited nonetheless. She started working on the phone with great struggles, and later informs me that the phone was never set- up from the store, and that caused the delay.

After a long wait, she start getting around the phone and informs me that a Huawei ID is needed, all this is foreign to me. I then asked her, if she, as an expert is struggling, what would become of me as a lay man with no knowledge and experience of the HMS?
I humbly requested to be given a phone that is user friendly and google drive supported.

I was moved from pillar to post, inciting that it would be a come -back on the consultant that sold the phone to me. I then wondered why are they not sensitive to my needs of getting a user friendly phone.
After battles of note, and them trying to convince me that " I will be fine with the aforementioned phone" asked if they will be able to assist me or not.

They furnished documents to put in a query of a phone that is defective, written that it "kept dropping calls and lost network", but that was not the case. I clearly stated reasons for not wanting the phone, yet they opted to putting what they saw fit.
I asked if I will be getting another phone, they refused such and said they will need to take it in for Technicians to make a determination on it.

I was again told that if the technicians find nothing wrong with it, I would have to take the phone.
The entire drama ended in a bad way, I left the store without a phone at about 17h30, making it 48 hours without contact.

I don't believe in the notion that the customer is always right, but it was within my right to request a different phone.
I am deprived without a phone.

I called the customer care centre today 4th November 2020 to enquire about the account and grace period on feedback, but was told that nothing is reflecting on the system about the phone or drama that unfoulded. The assumption might be that they will wait for the 14 day grace to pass and load it as a late return, after being returned within 24 hours

Recourse:
I hereby request that the contract be terminated with immediate effect, I will find alternative shops to obtain a phone, as for the attitude at East point, they can keep their Vodacom, I will find alternatives.
My phone number is [protected], I would have made a plan to get a phone by no later than 10h00 today.
Please peruse my profile, you will also note I have been a loyal customer of Vodacom for years now. But that too doesn't worry me

I as gor an upgrade they send a new contract. Ronald promise me thst he will cancell the Contract thAt WaS send baCk with the sim and now he onlY chaNGe it TO pre paid. I DID NOT ASK FOR A NEW CONTACT ONLY AN UPGRADE. I dont want an prepaid i want it cancelled like roland said.
Hi Maryke Du Plooy

We have received your request to convert [protected] to pre-paid. It has been logged and will take effect on [protected]:21:47. Please note that any outstanding usage costs will be billed in the next month's billing cycle.

We recommend you use any remaining minutes and data before this date as it will be lost during conversion to prepaid.

For any queries, please call Cancellations on 0821958.

Kind regards

Vodacom

Issue 1: Change of debit order date.
17.04.2020 I sent an email with a copy of my account, ID and an email request to change the debit order date as my salary date changed.
The email was recevied (automated response received) but the debit order date is still as it was.
I even telephoned to change it and the lady said it will be changed (unfortunately I did not record her name).
im over the first issue by now.

issue 2: Termination of contract at full term.
After numerous calls to the Vodacom cancellation number provided on Vodacom website - no answer, the number is either not available or just no response.
05.10.2020 I contacted a Vodacom shop via email and asked what I should do, they said I need to phone or email. mmmm.
05.10.2020 I emailed cancellations@vodacom.co.za to which I received an Undeliverable email response.
05.10.2020 I also emailed customercare@vodacom.co.za with the same information to terminate the line but received no response to date.
09.10.2020 I emailed Customercare, Cancellations and Vodacombill with the same request - the email was at least "Read" this time but nobody replied.
02.11.2020 I emailed again - same story, no reply.
Since then, the debit order has debited my account - will I be reimbursed?
does a person actually work at vodacom or is it all automated?
Contact me on [protected]@afrit.co.za

I wanted to cancel my contract for the Mercer guru pro laptop purchased on the 8th of October 2020 at clearwater mall. I called on saturday the 17th of October 2020 because the laptop was faulty and they didn't want to assist me and said that I should cancel the contract, they even gave me a number to call for contract cancellations. Please note that I returned the faulty laptop, router and sim card to the clearwater vodacom store manager today the 19th of october 2020. Please note that I was still within my 14 days grace period and they still debit my account.

CLM4234345

I'm writing to inform you of an issue that I've had with trying to process an insurance claim. I first called Vodacom/Finrite on Wednesday 14th October. The person attending to my call told me that my phone was not insured and gave me the reason that it's impossible to have three phones insured under one name.
The story then changed when the realisation was made that Kutluano Mbele, who we had submitted our change of cover details to, hadn't processed the update. It took days for this realisation to be made. At this point, Nazli Williams had taken over the process and was seeking proof that these change of cover details had indeed been sent. She wasn't satisfied with me forwarding the email trail and had to have it sent from the original email address. This took another couple of days of back and forth - not to mention countless hours of being put on hold and being told that I am uninsured and the claim is being denied.

Last week Thursday, I was then dealing with team leader, Thuto Mashigo, who was supposed to expedite this process. He informed me that since the change of cover hadn't been processed, there were back premiums that needed to be paid. He couldn't provide the amount outstanding, or the bank details to which these amounts would need to be paid. On Friday, I was told I would only be told of this amount on Monday. It was only at this point - 8 business days after my first call - that I was sent a claim form.

On Monday I was told I needed to provide proof of purchase for the device in question - surely this should have happened way before this stage?
I was given the back premiums amount on Tuesday, not Monday as initially promised. I then scrambled around for banking details to make the payment and sent the proof of payment, within the hour. Thuto said he didn't receive the proof of payment and I had to resend it, again, within the hour.

Once the back premium payment was received, I was told the claim had been approved and I needed to go to a store to process it and get the device replaced. I called about 15 stores to find out if they had the device I was looking for. Eventually, the Vodashop at Vodaword told me they had the device. I went the following day (Wednesday, 28th) to find that they don't in fact have the device. The attendant at Vodaworld told me I needed to go to an iStore, to get a proforma invoice for the device and send it to claims. deviceinsurance@vodacom.co.za. I did this on Wednesday and when I called an hour later, there was nothing on the system. I then emailed the invoice to Thuto directly and was told it would take 7-14 days for the payment to be made. I expressed that this would not be acceptable as this process has already taken weeks of my time, countless hours on the phone and unnecessary drive to Midrand.

Thuto informed me that he would be in contact with the finance department to make sure that the payment was processed in 2 days or less, and that the proof of payment would be sent to me. We are now well into the second day and I'm still being given the runaround by your department and would like for your intervention to see this process come to an end.

To date, I've been on the phone, whether on hold or otherwise for close to 8 hours with your department. I've had the line dropped and no one call me back. I've dealt with at least 10 of your consultants. It has been far from a pleasant experience and need this brought to your attention.

Please could you give me a call as soon as possible, to give me your feedback on what has now become a traumatic and time consuming process. This to me smacks of gross incompetence and customer service that is seriously lacking.

Desirable resolution: Do what you promised to do when the insurance policy was initiated.

Absolutely the worst experience in my life its been almost 2 months now without fibre because evry time we phone in the have a different story about our relocation they seriously need to work on it i would not recommend anyone use them if you are going to relocate

Please please help

I have been on the phone all morning with no sucess

My bank account is being debited every month with r76 per month. I phoned vodacom on 12/06/2020 to not upgrade the following numbers [protected], [protected], [protected]. I spoke to cyril and he gave me a reference ofsello 2020/06/12. He assured me that the last payment would be the monthly instalment.

Today I have spoken to 5 people. One person said the r76 was for [protected] which has not been cancelled. When I got to cancellations she told me that number had been changed to pay as you go. She asked her supervisor what I must do as I have no phones on contract. Call customer care. What a disaster. You cannot speak to anyone. Tobi is a disaster. He always tells me he cant help me.

Please advise what am I paying for?!. Cancel what ever it is for.

Hope for some service

You can contact me on [protected]. I want to know what the deduction is about, how can vodacom deduct funds from my bank but nobody can explain to me what it is for. I am a pensioner and living in the old age home and are tired of not getting assistance.

Hi my name is Ndivhuwo Ramudzuli cell no 072 274 8988good afternoon I was extremely disappointed today morning when I visited your store in Giyani Masingita mall by an unethical behavior that one of your consultants gave to me, I was there for ebilling but unfortunately I was could not be helped as the woman was rude to me and was on whatsapp, she even told me how stupid I am and I tried calling customer care while I was there to provide evidence that I contacted them before and they directed me to vodashop for prepaid ebilling, the service that woman is providing to customers is poor and she was not even wearing her name tag but I hope the manager of that branch has to resolve this matter as i'm highly indignant, the service I get from her is poor she just doesn't care about any customer you should have seen her attitude towards me like.. Do whatever call head office if you can.. That is what she end up telling, I think I should part ways with vodacom if this is how I will visit a branch and be treated in that manner

I cancelled both my contract in 2018 for iphone 6 and wifi router but vodacom continued to charge me without my knowledge and had to stop the debit which resulted in me being in credit bureau.. This year when I was trying to buy a phone on contract I was told of the vodacom debt that resulted in credit bureau. I never got a letter or email even sms from them (vodacom) notifying me about my debt, it was just a suprise to me that I owe them and had not tried to apply for another credit I wouldint have known about all those stories, no statement from them to show how much I owe them, nothing. Not even a phone call and they have now tainted my name to credit bureau. Worst service I ever received from vodacom, very unprofessional, how do you list a person who is unaware of her debts to credit bureau. Very disappointing service provider.

Please see below complaint I've posted on Social Media (Facebook/LinkedIn)

Warning do not do business with these operators who sell on behalf of Vodacom. These companies work aggressively to sell LTE contracts and upgrades. They suddenly added a new account on my profile BUT when you phone Vodacom they tell you nothing can be done and give you a number nobody answers. Vodacom are trying to push as many LTE deals as possible to ramp up deals for the upcoming 5G network. Please anybody add to this if you have the same concerns.

On 16/10/2020 I was not able to log onto my work servers. When testing the speed I found that both upload and download was less than 1 Mbps.

I logged a request, SR201016-759964, This was closed without any reason.

I logged another request, SR201016-759968, This was also closed without any reason.

I tried calling, but gave up after 5 minutes of waiting. I managed to get thru to the service desk on Sunday morning and logged request number SR201018-763352.

This is the 4th day of outage and still I am unable to log onto work.

If I'm a day late with payment, never mind 4 days, you will be quick to remind and nag me...

So what compensation do I get for not being able to do my work and not being able to access entertainment?

Hi there

I have a recurring problem in that my service gets suspended every second to third month.

This is due to a r4000 data amount that was added to my bill in april/may 2019 (or that is the first time I became aware of it)

I have now, since may 2019, logged 7 disputes, the latest reference nr being [protected]

Every second month, I get a message from vodacom, saying that the resolve to the dispute is to phone collections. The result is that the dispute then gets "resolved" on their system, and still I have no details or explanation for the data added (r4000)

The latest dispute resolution in june 2020 said I have to contact vodacom law enforcement, with an email, and no contact nr

After 3 emails to "vodacom law enforcement", with no reply whatsoever, my service got suspended again today... Reason being:... R 4000 still on the bill from before 2019

With my last call to the dispute department, I was told that no further dispute could be logged due to this dispute already having been logged 7 times

I am no way closer to a layout? Explanation for r4000 data, and my service is still suspended!

I am trying for months now to receive information Regarding my Contract. Via email and visiting a Branch. Is this plain poor Customer Service or just people don't care about professional Client Service ?

WHEN IS IT GOING TO EXPIRE !

Veronica Kleynhans
Acc: [protected]-4

[protected]@gmail.com

Cell: [protected]

I make use of a vodacom wifi dongle in order to work online.
I pay a lot every month for this and a 80GB vodacom data bundle that is supposed to have a speed of 4Mpbs.

For the past 2 months now I have been struggling to work as the speed are often 0.2Mbps or slower. They don't know how to resolve the problem.

Have tried everything suggested sovar and its doesn't work.

Vodacom very bad service and paying for non existing software
I upgraded on one of my Vodacom contacts a while ago, actually I wanted to cancel but thought maybe it's time for a new laptop. This was after listening to the agent.

Thats were the drama started. Next day delivery does not exist, as they were out of stock. There were three attempts to have it delivered to my home address. Every time I instructed that it must be delivered after 15h00. Well this was totally ignored. When I eventually were at home to sign, they had not attached the correct invoice. The last time I got hold of it.

The package consisted of the laptop plus Office 365 for a year. Starting up and loading gave me another surprise. Only a trial version of Office 365, no product key whatsoever. I am paying for this out of my own pocket now. Take in mind Im paying Vodacom for three years an extra amount for so called one year subscription to Office 365.

I've sent numerous mails and no reply after about three months. Calling is out of the question. You hold on for close to an hour just to be cut of again. Not to mention the agents who's lack of manners goes beyond my beliefs. 11 years a loyal customer and now this. Let's see if Vodacom puts in a effort to reply.

We agreed upon a contract via e-mail and the 1st month they were suppose to load the data of 10gb this does not happen. I contacted customer support via e-mail with no response I then phoned and was given an e-mail address of mulalo nemuduluni to send my proof of contract agreed upon. This was saturday (3 october 2020) and I was assured contact will be made tuesday (6 october 2020). Today is thursday (8 october 2020) my data is running out and I sent another e-mail to mulalo and customer support, no response. The agreed upon contract was agreed upon on august 19, 2020 and consisted of the following : huawei p40 pro+ 5g (ag) + 10gb data x 7 days - (c) + video ticket - 3 months - 1gb @ r1799 pm (r930 finance + r869 sub on myred 1gb unlimited
Huawei p40 pro+ 5g ceremic black
Myred unlimited + 1gb
10gb data 24 months r119
10gb data 7 days
Total of data for 24 months 11gb
Total amount= r1918
E-mail was forwarded and can be sent to anybody as required, this is not the 1st problem with them as this same upgrade was handled very badly and took more than two weeks to conclude as I wanted the contract agreed to in writing which I luckily got on e-mail otherwise this would mean absolutely nothing. All I want is my promised data as greed upon to be loaded on my monthly bill.
Number in question is [protected] and account number qc199418-4

Good day,

My name is Debbie Souls, ID number [protected], cell phone number :[protected].

I had a contract with vodacom which in ended in 2018/2019, only to find I was still paying for the R60 per month contract in 2020 because it was a small amount I did not notice it. I then stopped the debit after trying to cancel the contract.

when I tried to by a property in 2019 I found out I was blacklist for R340 rand I then paid the amount because I need to get my name cleared to purchase the property. They did not send me a paid up letter only an invoice with a zero balance and confirmed that the account was cancelled.

Now in 2020, I am attempting to purchase a second property only to find that they have once again blacklisted me with no prior notice for R60 this time.
After confirming that the contract is cancelled and without any warnings or attempts to contacting me to find out what the amount is for.

I feel defeated by Vodacom and I do not believe that I have been treated fairly at all.
I am not able to do what I need to do and I have to take time to draft communication fighting to clear my name for something that I have no control over.

Is it fair that I am blacklisted for R60 and my financial records tarnished for something that is out of my control.

I am not of the view that this is how consumers should be treated and I do urge Vodacom to take corrective measures in this regard. I can't be spending time to clear my name because of the incompetence of Vodacom.

Thank you,
Debbie

Date of incident : 30 september 2020
Contact number : [protected]
Account number : c0010302-0 (number in question [protected])

Vodacom business you are pathetic and rude! Contract cancelled with request that the number goes to prepaid - the number was deleted due to incompetence. Upon request to reinstate the number - it has been done incorrectly and the problem still stands. I cannot receive otp's to the number for business banking and being month end sars requires payment. I cannot do this because the number is cut and cannot receive an otp. Second to this - the person in question that needs the number reinstated - is terminally ill. They are in need of a working number so they can contact emergency services should doctors need to be phoned. This is utterly disgusting customer service as no one answers or is willing to help. Business banking manager has made it clear I have disturbed her day and did not help. I was promised a phone call in return and this has not happened. This is 3 days running and you do not honor your commitments. For being a business banking customer for over a decade - this is how you treat people? You should be ashamed as the "dominating telco" for the people you employ and the lack of service!

To Whom to may concern

I upgraded my contract [protected]) in February 2018 to an iPhone 8+.
When receiving the phone, it was faulty, it switched off all the time and I was unable to use the phone.

I contacted Vodacom to explain my experience with the faulty phone shortly after receiving it. The lady on the line was extremely rude and said she had logged the fault and that they will collect the phone.
After a while still no one came to collect the phone, so I recalled Vodacom with the same issue. The gentleman on the line said the previous lady did not log the call.

Vodacom once again arranged collection, still nothing after a week. I recalled Vodacom with the same issue for the third time. - eventually the phone was collected.

RAM couriers collected the phone but heard no response from Vodacom. I called Vodacom for a follow up. Vodacom advised that RAM had the phone because they delivered it to the incorrect warehouse, so they decided to keep the phone at their warehouse. The Vodacom operator (ZAMA.B in cancellations - the only person that showed respect and great customer service) called RAM and arranged for the phone to be sent to the correct warehouse.

I had been paying since February 2018 for a phone that does not work and has not been with me majority of the time.

I am extremely dissatisfied with Vodacom and requested a refund of all the money paid since February 2018. I also asked to cancel my contract with Vodacom that I have had for a few years.

I did not get a refund, but I eventually was able to cancel the contract. I was issued with an invoice with balance of ‘R0' and all was in order 2 years later I have been hassled daily by MDB debt collection and have been blacklisted for a Vodacom contract I no longer own or own any amount on.

No one can help me from Vodacom nor MDB.

This is by far the worst experience I've had with regard to customer service.

How can I get this resolved and myself ‘Unblacklisted'

Ref Number: 1-34128914169074
Cell Number in query: 0712864681
RAM K Number: K0734355

Regards,
Crystal Jacobs