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1.1 3941 Reviews

Vodacom Complaints Summary

104 Resolved
3836 Unresolved
Our verdict: If considering services from Vodacom with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Vodacom reviews & complaints 3941

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Newest Vodacom reviews & complaints

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V
2:20 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Vodacom Bad service

I changed my banking details online a week before the debit order went off my account. After doing this a week later Vodacom still debited the wrong account that obviously was closed and therefore they did not get paid. I called them to inform them about this and asked them to resolve the issue. A week later the issue was 'resolved'. Another week down the line I was told to pay immediately so I called informed them what happened again and was told to pay again. I paid and was told everything was OK. Later that day my phone was cut off and I called again, to be told they had no record of any calls I had made or any changes I had done. I had to resubmit all my emails which I did that evening and now I still have not had a reply and my phone is still disconnected. The staff have been rude, unhelpful and completely despondent to my problem.

Read full review of Vodacom and 268 comments
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DinoE
Johannesburg, ZA
Jan 29, 2024 3:39 am EST
Verified customer This comment was posted by a verified customer. Learn more

DISGUSTING CUSTOMER SERVICE. No one knows what's happening with regards to their call agents/staff and that stupid bot that is useless! I WANT MY MONEY BACK! You can't just say my order is cancelled, Not notify me why or when I will get my money back, they have not refunded me!

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LizelleB
, US
Dec 02, 2023 11:50 am EST
Verified customer This comment was posted by a verified customer. Learn more

Good day

The Vodacom network is off for a week now in Pearston Easterrn Cape. We cannot receive calls nothing. Our families don't have contact with us and in emergency situations we can't do anything. Can you please see whats happening in Pearston and fix it. If the problem still goes on, we must then switch from service providers.

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Aretha Ntsube
, US
Nov 19, 2023 12:07 pm EST
Verified customer This comment was posted by a verified customer. Learn more

One of their Rude Consultants by the Name of Atish Singh had the nerve to hang the phone on me when i was complaining about the delay in my contract Cancellation, lack of Professionalism from my end i must say . i will never ever in my life recommend or take a contract with vodacom.

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Cynthia de Villiers
FLORIDA, US
Oct 11, 2023 10:17 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have been on the line for 4 hours now regarding the summer rewards. I have transferred R18500.00 to some "charity" so that I can win R30000.00

I have not received my 100% cash back yet! This issue needs to be resolved immediately

Phone number that has contacted me:[protected]

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Vick Maharaj
, US
Sep 11, 2023 9:36 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

We are using Vodapay Kwika device, and had a problem in July 2023

We processed 2 transactions on our device in July:

1. On 2023/07/06 at 13:05 for R102.63

2. On 2023/07/11 at 11:21 for R72.43

But we only got paid out for the transaction #2.

The company was emailed on 13/7/2023, but no response has been received yet.

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Mavy
Hazyview, ZA
Sep 03, 2023 3:40 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I had contract with vodacom but because few months ago I was unemployed I didn't have money to pay so now my vodacom sim number deleted and I can't access anything I tried to call them but I didn't get any solution

Ayandamkhombo11@gmail.com

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Clive Anthony
RANDBURG, ZA
Aug 24, 2023 2:33 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Have tries to speak to customer care but just get this hopeless voice activated message which ends by say "I cannot help"

How do I speak to a human?

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Fiber Relocation
Centurion, ZA
Jul 26, 2023 11:12 am EDT
Verified customer This comment was posted by a verified customer. Learn more

on 21 June 2023, I contacted Vodacom Fiber department to inform them that I would be moving to a new house on 01 July 2023. I was given this reference: SO230621-2513. I have still not received the service I have requested despite numerous calls to 0821904. On 21 July 2023, It would be a month since I requested to be assisted.

Derrick

[protected]

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Pierre Köster
, US
Jul 25, 2023 5:03 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

On 3 July I requested a SIM SWAP to an eSIM as wel as an eSIM on my watch

The instructions did not work, trying 4 deferent QR codes, said it was active on another device.

Vodacom Business support line seems unwilling to escalate the problem to higher level.

EC-1M46-2UTX5N

EC-1M49-2K23F8

EC-1M42-1KTSCV

EC-1M1W-2DZKZL

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Petro Benade
, US
Jul 15, 2023 4:26 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Following an upgrade on 12/11/2022 an illegal sim swap lead to R50 000.00 stolen from my personal bank account on 14/11/2022.

E P BENADE [protected] benadej@mweb.co.za

Vodacom In-depth Review

Overview: Vodacom is a leading telecommunications company in South Africa, providing a wide range of services to both individual and business customers. With a strong presence in the market, Vodacom has a rich history and has established itself as a key player in the industry.

Products and Services: Vodacom offers an extensive array of products and services, including mobile voice and data plans, broadband internet, fixed-line services, and enterprise solutions. Their offerings are known for their quality, range, and innovative features, setting them apart from competitors in terms of variety and uniqueness.

Pricing and Plans: Vodacom's pricing structure and plans are carefully designed to cater to different customer needs. They offer competitive rates and flexible options, ensuring affordability and value for money. When compared to competitors, Vodacom's pricing strategies and plans stand out for their customer-centric approach.

Network Coverage: Vodacom boasts extensive network coverage and a reputation for reliability. Their 4G and 5G capabilities provide customers with fast and seamless connectivity. When compared to competitors, Vodacom's network coverage and performance consistently rank among the best in the industry.

Customer Service: Vodacom is committed to delivering excellent customer service. Their support channels, including phone, email, and live chat, are easily accessible and responsive. User feedback and reviews indicate high levels of customer satisfaction, highlighting Vodacom's dedication to providing exceptional support.

Billing and Payment: Vodacom ensures billing accuracy and transparency, making it easy for customers to understand their charges. They offer a variety of payment options, including online and mobile platforms, for added convenience. Compared to competitors, Vodacom's billing and payment processes are efficient and user-friendly.

Customer Reviews and Ratings: Customer reviews and ratings for Vodacom are generally positive. Users appreciate the company's reliable services, excellent customer support, and competitive pricing. Common feedback themes include satisfaction with network coverage and the quality of products and services. When compared to competitors, Vodacom consistently receives favorable reviews and ratings.

Corporate Social Responsibility: Vodacom demonstrates a strong commitment to social and environmental causes. They actively engage in initiatives related to sustainability, community development, and digital inclusion. When compared to competitors, Vodacom's corporate social responsibility efforts are commendable and contribute to their positive brand image.

Innovation and Technology: Vodacom invests significantly in innovation and technology, particularly in areas such as IoT, AI, and digital transformation. Their efforts result in cutting-edge solutions and enhanced customer experiences. When compared to competitors, Vodacom stands out for its technological advancements and forward-thinking approach.

Partnerships and Collaborations: Vodacom has established strategic partnerships and collaborations with various organizations to drive innovation and expand their service offerings. These alliances bring mutual benefits and synergies, ultimately benefiting customers. Compared to competitors, Vodacom's partnerships and collaborations contribute to their overall success and market leadership.

Overall Rating: Vodacom receives a high overall rating based on its exceptional performance across various aspects. With their extensive range of products and services, reliable network coverage, excellent customer service, and commitment to corporate social responsibility, Vodacom is highly recommended for potential customers. When compared to competitors, Vodacom consistently ranks among the top telecommunications companies in the industry.

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Contact Vodacom customer service

Phone numbers

+27 82 111 +27 821 904 More phone numbers

Website

vodacom.co.za

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