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1.1 133 Reviews

Vivint Complaints Summary

2 Resolved
121 Unresolved
Our verdict: If considering services from Vivint with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Vivint reviews & complaints 133

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5:06 pm EDT

Vivint All products

My system has been compromised. Someone was speaking through my cameras, they are knocking cameras offline. The screen will record nothing but a green screen. The clips recorded on the panel are being moved around and are all jumbled with wrong times and out of place. When purchased security system I was guaranteed it could not be hacked also was told before purchasing that it did not require Wi-Fi to operate. Neither are true. Now that I complained about issues, they keep telling me they will get back to me and it’s been two weeks with no answers nor resolutions. It takes minimum a hr to even get a live rep on the phone, another hr of getting transferred to the “right” department, another hr of explaining to yet another person if issues only to be told they will get back to you and nothing. I have s system that is inoperable and they are still charging me money for equipment and a service that doesn’t even work.

Desired outcome: Either a security system that works probably and is secured. Or s full refund of all money and time wasted thus far

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1:29 pm EDT
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Vivint smart lock

I had my equipment installed with Vivint on Friday, July 15th, 2022. First of all I was told that was going to be a visit to explain the equipment, but the installer came in with full force to install it all. The installer, Troy, was nice and explained everything, but he was having difficulties with the Smart Lock, however, he left saying all was installed properly, but the next day as I left and returned, the smart lock would not unlock though the code and even with the key I had a hard time getting in the house. When I called Vivint they were mostly unhelpful. An appointment was scheduled for someone else to come in 4 days later, that appointment was canceled with no notice or reason and I only found out when I called to find out why the technician had not showed up. I spoke with a supervisor, Oakley, who was not very helpful and did not care whether my equipment was malfunctioning or not. Another appointment was then scheduled for Monday, July 25th and again, nobody showed and no notice. I am about done at this point and I'm sure I'll be looking at a legal battle with this company now.

Desired outcome: I need to get the Smart Lock fixed or removed from the contract. I cannot afford to pay for something that does not work.

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3:59 pm EDT
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Vivint Vivint home security system

I purchased Vivint home security system in the summer of 2019. We have had problems consistently the last 3 years. The camera goes offline, the whole system goes offline, the sensors go offline, we have false alarms so often that I have had the cops leave letters on my door stating that we will receive fines for anymore false alarms in a 12 month period. A few weeks ago I had a technician come out and check the whole system and he stated that the system panel needs to be moved to a different door. We do not use this door so this will not work for us. When I contacted Vivint to be removed from my account I was told that I would need to allow them to come out 5 more times and they would have to say themselves that my system will not work in my house before that can remove my account. It’s been 3 years and I have allowed technicians to come out and the system doesn’t work as I was told it would when I agreed to the contract. I simply want to move on and offered to give their equipment back and they said I could t or they would send to collections. Vivint does not keep up their end of their contracts and then leverages customers in order to keep getting their money. I highly recommend you start away from any contract with this company as they are simply about money and not safety.

Desired outcome: I just want to be free of my contract.

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1:37 pm EDT
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Vivint Couldn't get any customer service to update your account or help us with anything

We had a Vivint Security System installed in our Business in 2019, everything was fine until around the fall of 2021. We had our payment card hacked and got a new card but couldn't make the changes online, it was saying we didn't have administrative access to the account. We also tried multiple times to contact Vivint to get the issues resolved and never got to speak with a customer service representative or got a call back. We then were without a security system and monitoring which our insurance policy requires us to have so we were forced to install another system and change services. Now Vivint has sent our account to collections saying we violated our terms of agreement and contract with them. So what about the thousands of dollars we had to pay to have another company install and take over our security needs because Vivint wouldn't respond or help us get the account information corrected? Is that not a violation of the same contract? We had no issue with Vivint up until we could not update our payment info and could not get help, this is a customer service issue. So to date we now have a collections agency harassing us for payment that I don't feel we are responsible for. We have Vivint equipment that we paid for upfront that we cannot use and had to replace with another service due to non-response from Vivint. So I feel that Vivint is responsible for violating there end of the contract by failing to provide services.

Desired outcome: I would like a resolution and to be removed from Collections.

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4:09 pm EDT
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Vivint Service to our business constantly offline with no resolution.

We purchased equipment and began service for our business on May 1, 2022. Since that time, outdoor cameras go offline daily at approximately 9:45 PM and remain offline until approximately 6:00 AM. After 2 1/2 months, still no resolution. We have cameras that are of no use to us. Incompetent technicians and tech support. We are at the point that we will remove this defective hardware and return it to you. Customer service at your company is of no importance to anyone there.

Desired outcome: Correct these issues immediately or remove this equipment and cancel our agreement with you so we can pursue a company better able to service us.

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2:56 pm EDT

Vivint Will not stop calling

I have asked them several times to stop calling. I was just asking for a quote and that I was not planning to purchase anything right now. I just needed to understand what they had to offer for services. I completely understood that prices do change but I currently did not have a home for installation and would have one in two months. That didn't matter. They called and texted every day. It did not matter how many times I told them I was not purchasing anything and if they continued to call me they would not receive my services. Well after today, I'm done. I'll go find some other company. Harassing is not a way to get someone to purchase your services, being respectful of their wishes is.

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6:00 pm EDT
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Vivint Smart thermostats

Sandra J. Wardrick June 23, 2022

525 Pebblestone Drive

Durham NC. 27701

Hm: [protected]

Cell: [protected]

To the Corporate Office of VIVINT

I am writing to you to inform of a recent incident with VIVINT. A horrible and unfortunate event for me, a long-standing customer. I have been a customer and alley for your company for many years. Bringing in new customers for you with several referrals.

In the early month of May 2022, one of your Sales Rep visited my home to invite me in upgrading my VIVINT equipment. I elected to upgrade my Sky Bell, in addition to your Smart Thermostats and a camera over my garage. I have been satisfied with all, except one. The Smart Thermostats.

The Technician arrived on May 19, 2022, and installed two thermostats, that were not compatible with my HVAC, system and caused it to SHUTDOWN. I know this because I had just had my HVAC system was serviced on May 7, 2022, and my system checked out just fine. The thermostats failed on June 5, 2022 with ERROR: “Cycle Delayed”. I called VIVINT on approximately, on Monday June 6, 2022 to inform them of ERROR code. Spoke with Kyle Sherman, Badge# 128131. I was on the phone with him for over an hour troubleshooting this issue. My brother had stopped by to check on me, while on the phone with Kyle, and he instructed him to remove thermostat panel and twist certain wires together, in order to override thermostat. He stated that with fan on the unit should automatically come on. But this did not happen. At this time, Kyle informed me that I should have my HVAC checked and that there was nothing that VIVINT could do for me. He blamed the issue on my HVAC and adamantly, informed me that VIVINT would not be sending anyone out to troubleshoot the issue. He bragged about how long he had worked for VIVINT and that he had been an installer previous to his present position. This entire situation could have been resolved, had he not been so arrogant, and simply set up an appointment to have the correct thermostats installed.

In resolving this issue, the HVAC company arrive on approximately June 20, 2022, after spending 13 days in my home, in which the temperature was 83 to 85 degrees. The HVAC technician came out and discovered that thermostats had indeed, malfunctioned and had shut my system down completely. He also confirmed my suspensions that the thermostats installed were not compatible with my HVAC system. He removed both VIVINT thermostats (I have dual system in my home with 2 thermostats) and re-installed old thermostats and unit began working again. This cost me $295 to get my system back online to cool my house. Your technician should have checked the compatibility of the thermostats prior to installing them to my HVAC system. In all honesty, I had my reservations, because your Technician was very young and appeared to in-experience installing and had issues with connecting the thermostats to the network and, ultimately had to call his supervisor for assistance.

I have been a long-standing customer with VIVINT, for the last 3 years at my current residence, and for many years before that, at my residence in Virginia. I am very disappointed that you would treat a long-standing customer in such a way, and I am considering changing company's.

In order to avoid escalating this issue, I would like for the following to happen:

1. Reimbursement for cost of HVAC service call of $295.00

2. $400.00 credit to my Fortiva account, in which I was finance though VIVINT.

3. Decrease in my monthly bill of $20.00 (since the thermostats have been removed in order for system to work

4. Have a VIVINT representative to to come to my home and remove all sensors and other equipment from my furnace.

If these needs cannot be met, then I will forwarding this letter to the NC Department of Justice (NCDOJ, the Better Business Bureau (BBB), Federal Trade Commission (FTC), and Consumers Complaints. I am allowing you five business to contact me in regards to this request.

You may contact me at the above address, email or by phone. All of these methods are listed above.

I look forward to hearing from you soon.

Regards,

Sandra Wardrick

Desired outcome: * Reimbursement for cost of HVAC service call of $295.00* $400.00 credit to my FORTIVE account Financed though VIVINT. 4. Have a VIVINT representative to come to my home and remove all sensors and other equipment from my furnace.

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11:59 am EDT

Vivint Cancel the contract

15 years ago I had a alarm system installed, they deducted more than 34.00 a month from checking, about 3 years ago I asked them to lower my payments as I couldnt afford to keep paying this much. They did but renewed the contract. I called them a year ago and asked them to cancel the contract, I put it in writing they said it would cost me 600.00 to cancel. I called again, a few months ago, they just wanted to upgrade the equiptment, I said no I wanted it cancelled, again it would cost me 600.00, I told them I had the service 15 years, the children were grown, the doctors had told me I have 6 months to a year to live, they wanted a staement from my doctor. I have sold the house and moved and made them aware of it. They neve collected the equiptment but 4 months later I get a bill with 100.00 delinquint. Im 79 years old cant even drive anymore, but these people are rentless, where do I go from here. I cant pay them

Desired outcome: I would like them to just cancel the contract that no one is using anymore,the new owners of the house didnt want system or the service,and I dont want to owe them any money.

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5:02 pm EDT

Vivint Horrible Customer Service!

Horrible Customer Service!

Technician called me and was rude from the start of the call. Lack of customer service skills were obvious. The issue started as the technician advised me I had no sensors on my account although I ordered them with my system.

I asked how could we solve this? I was advised to call Vivint customer service. After calling customer service, they advised that the senors had been removed when the new work order was created, however, they would add it back on.

They advised that the technician should of called them, not advise the customer to do so.

Then, I notice the cost of my service had gone up. It appears they are now charging me a different fee for the equipment and service, than originally offered. Since they do not provide you with a good faith estimate or copy of your order when you place the order, I feel they switch things up when they actually come out to do the installation.

Basically, they sold me on one price, then removed equipment and tried to charge me an even higher price.

Next, the technician ask me to text a copy of my id. I asked if the text was going to Vivint. The tech stated no, it is going to their personal phone. This was a red flag to me as Vivint never advised me of this procedure.

I called Vivint back and ask them about this policy, and the person stated that he never heard of it. I declined to text a copy of my ID to the technician and the technician left and stopped responding to my calls.

All-in-all, my order was wrong as a result of Vivint, and I was never advised of a policy of texting a copy of my id to the technician's personal phone. Also, Vivint uses a bait-and-switch tactic.

Bad company, bad service.

Desired outcome: Technician left, no service installation performed.

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12:55 am EDT

Vivint Vivint Door-to-Door Sales at 10pm

May 11, 2022 at 10pm (door-to-door sales by Vivint rep)

As a woman who just lost her male partner to suicide it is extremely uncomfortable having an unknown man (Brian from Vivint) come to my home at 10pm. Brian from Vivint asked to look at my door jam as I stood on my front porch and then entered my home after inspecting the door jam. This was absolutely unnecessary and totally unprofessional as he was aware that I had an existing home security system and allowed me

No opportunity to be heard when I said I was not interested in his service.

Brian demanded I give him my full social security number to which I refused. He began pressuring me and tell me it was safe. I realized I was in a situation that was totally outside of my comfort zone and I immediately started looking to see what was in arms reach should this man attempt to harm me. Brian then asked me who had more tattoos—me or my male counterpart l. There was never any mention, on my behalf, of my partner prior to this question being asked.

In an effort to get Brian to leave I started laying into the conversation around my now deceased partner (which I did not mention in our interaction—I spoke as if he was still alive). Brian quickly hopped on his public scooter and said he’d be back the next day.

Prior to leaving my property Brian asked for my phone number. I suggested I could provide an email address but Brian insisted he’d prefer to reach me via phone. Brian would not provide me a business card, he demanded I give him my full social security number, and he repeatedly asked me if I’d given him false information. I never agreed to a credit check, nor did I request a quote for services Brian was offering.

Brian was aware that I already had cameras on my property as the camera on my porch was the first thing he pointed out after somehow overlooking my large dog sleeping quietly on the porch within a few feet of him. This in itself was a red flag, in my eyes. Had my dog not been on the porch I’d have had no reason to open my front door to speak to Brian.

I already have cameras on every room in my house and surrounding my property, but after this uncomfortable interaction I’ve also purchased a firearm and additional security because who the heck knows what Brian’s intentions were.

Even if I needed additional home security, and even if Vivint had 5 star reviews, I wouldn’t even consider giving my money to this company after this uncomfortable interaction.

Desired outcome: Do not return to my home. Review your home visit time frames. Be cognizant of the hour in which you visit homes and who you’re speaking to.

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1:43 pm EDT

Vivint Deceptive Sales Represenative

When the vivant represenative sold us our unit, I informed him I already had a contract with ADP and was told by Vivant sales that I would be bought out of my current contract. The buyout never happened and I have called Vivant 5 times to no avail. Horrible customer service and Horrible sales Represenative. I would advise do not mess with Vivant

Once I called Vivant and spoke to them about my issue I was connected with the loyalty department. The represenative team member name was Britanee, I was offered 200.00 and payment deferment up to one year. However my buyout from ADT is 570.00 so I declined the offer and asked that what the sales represenative promised me be honored. I have still not heard back from Vivant and its 5 phone calls later.

Desired outcome: To be paid out of my ADT contract

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Consumer Advocate 29
, US
Dec 29, 2022 3:37 pm EST
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On 10/1/2020 the New Mexico state Attorney General issued a consent order against Vivint Smart Home Inc for unfair sales and business practices with regards to their solar power division. See BBB.org. Search for Vivint at Location Provo UT. In addition go to scam report.com and type Vivint Smart Home Inc in the search box.

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5:13 am EST

Vivint Vivint

Vivint is a horrible company. I’ve been trying to reach them since June. Cannot get into my account because the day password is wrong even though I have an e-mail from them with the password. Amazingly though, they respond when my CC is about to expire. We got totally screwed over on a move and are basically paying for someone else’s equipment. Please don’t sign a contract with them!

Desired outcome: Stop my payments and never come to my door again!

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Becky Cordry-Walter
, US
Dec 07, 2022 9:22 pm EST

I have had the same problem for months, I have changed passwords every time I try and get on the site, and every time I have to change my password, horrible company

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1:19 am EST

Vivint Mislead!

I would leave a ZERO if I could! Currently on the phone with them at 11:30 pm after they deducted $3800 dollars from my account, after being told that I would have a 5 year financing plan. I have had numerous calls about this in-which I was assured that this would be resolved. Spoke with customer service this past Friday and was told that I would have a call on Monday, NO CALL! Only a surprising deduction of $3800 from my account. I would cancel NOW, but I am stuck with this a$ company for a 5 year commitment of monitoring services where they have their hands in my bank account. STAY AWAY!

Desired outcome: My money returned to my bank account with the 5-year financing option that I was promised.

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your full
wynne, US
Mar 09, 2022 11:44 am EST

When you call in for help it takes like 30 minutes to get past the security part then your on the phone forever for there help then nothing was accomplished. they say they will come out then they'll put you off & postpone their visit. We updated our system & it HAS NOT worked correctly since then. We don't call because it's a hassle! I am not pleased with them right now :(

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Becky Cordry-Walter
, US
Dec 07, 2022 9:23 pm EST
Replying to comment of your full

Worst company ever,

ComplaintsBoard
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12:56 pm EST

Vivint Vivint smart hub

An article was posted on 6/27/2021 in the business wire.com stating "vivint smart home integrates with amazon echo show to extend leadership in voice controlled smart homes"
Vivint introduces more ways to control your smart home and view live video footage. "alexa show my doorbell camera"
Jeremy warren chief technology officer at vivint smart home is quoted in the article.
What is being said is not available as of today

Desired outcome: Need an alternate place to view cameras other than the hub screen and cell phone screen

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9:11 pm EST

Vivint Customer service

I called customer service after being told that I needed to be home in order to trouble shoot my door lock that isn't working. After trouble shooting for over 30 mins, I asked if a technician could come out, I was told "NO" the equipment had to come 1st because it comes "from around the world". When I questioned the Rep, I could hear her typing really fast and she slammed the telephone in my ear. I called back and spoke with another Rep that wanted to again trouble shoot my system, I explained this had already been attempted and I didn't have another 30 mins. The Rep continued to insist that I trouble shoot, I asked to speak with a manager and was told If a manger was available, she would transfer me. The Rep then also hung up the telephone. I waited about 5 mins the called back. At this time the Rep that answered the telephone stated she was a manger, when I started explaining my issue, she continued to state what date do you want. I insisted on being transferred to try and disconnect my service. I was transferred to another Rep who had great customer service and attempted to help me resolve the issue, but I NEVER want to experience service like that again. No paying customer deserves that type of treatment.

Desired outcome: I would like the remainder of my contract terminated

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11:02 am EST
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Vivint Vivint Home security

I signed up with Vivint in October of 2020. They installed my equipment i8ncorrectly and it did not work. I tried to cancel and they said they would send out a technician to fix it. He can out and could not make it work either.

I called Vivint every month reporting that the system was not sending videos to my cell phone when people were at my doors. This is why I bought the system.

I tried to cancel over and over and kept getting bulled. $66.76 each month. Each time I called to cancel they sent out another tech. Finally, they agreed to remove the system in October - but they kept billing me!
I was told today, December 1, 2021, that they would close my account.

These people are horrible. AVOID THEM LIKE THE PLAGUE! They just want your $$$$. I paid close to $1, 000 for aggravation.

Desired outcome: refund of the charges I paid $ 933.38

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6:25 pm EDT

Vivint Bait and Switch

I was misled and misinformed about how my system would be set up and how it was intended to work. Had the agent been truthful with me about this, I would never have bought a package because it is not feasible where I live; it would have violated my apartment lease. Long story short, it was/is my opinion that the contract I signed was/is null and void considering I was misled and misinformed about what I was actually purchasing and demanded my money back - there was no way I could use/install the equipment I was sent. I call to get an update on my refund and all I get is the runaround, and different updates not only on the status of my refund but on the account itself - most recently, that I never returned the equipment (which I did and have delivery confirmation of it on my phone). This is no longer just about my money, this is about businesses NOT conducting business with honesty and integrity. I feel I was baited into buying something I couldn't use, and now that they have both my money AND their equipment, it's "oh, well, nice doing business with you". NO! This is not okay. If this happened to me, it can happen to anyone. I am a single mother, just trying to get by, and was interested in a security system with my teenage daughter in mind, and now I am out over one hundred dollars, the money I can use on my daughter.

Just got off the phone with Brittany from the Customer Loyalty department who informed me of the final status of my refund: there will be no refund. She did offer some alternatives, but to be honest, with all that this company has put me through (lies, waiting on something that was never going to come, misinformation, phone-tag, repeating my story every time I was cold transferred, etc.) I now want nothing to do with this company; this ordeal has been emotionally and mentally exhausting and frustrating for me.

[I intentionally cropped the agent's name on the screenshot. I don't want to compromise her employment.]

Desired outcome: Refund

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Natassia Rose
, US
Nov 08, 2021 7:50 am EST

Based on all the reviews it sounds like a very similar set up I experienced with a new internet service (Clear) about 11 years ago. I had a feeling my apartment had some sort of block preventing any other internet service than the one they told me about. I had every single person confirm I will get a 100% refund if it didn't work. "Absolutely, but I've never heard of a residence blocking access to other services." Surprise surprise after 2 weeks of their employees coming out make my internet work they all confirmed "we cant set it up here." Not only were they refusing to refund me on anything, they were adamant about charging me the 2 weeks of service despite NEVER HAVING INTERNET! I say all of this because I sat on the phone with the highest up manager I could get a hold of ALL night until I got EVERY penny refunded. I knew she couldn't hang up on me so I parked my butt on the couch and watched tv, ate, etc while she sat in silence until she would quietly ask "anything else?" "Yes every single penny you stole from me." I asked this manager multiple times to please read to me from their training handbook where it states they are told to bold face LIE to new customers because thats exactly what every single one of them did. I say all of this because after a few hours of dedication to what I firmly believed was a principle issue I got every single penny refunded the next day. Most people just pay the money and move on. She learned I was not "most people" and I wasn't giving up on the simple fact that they had stolen from me and I had documented names and dates of all the people who told me I'd get all my money back.

Basically it might suck some of your time up to put that kind of effort into getting your money back but the way I saw it earning that money sucked time up so it was worth buckling down and getting my stolen income back. I was a hairstylist at the time too so that manager was well aware of my intentions of telling every single person I encountered to RUN from Clear internet. Sounds like your situation might warrant a little lesson as well! Glad to hear we will RUN from Vivint as well! Im sorry you got robbed!

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Mr. Helpful
Los Angeles, US
Nov 02, 2021 6:40 pm EDT

I'd like to be of some help.

Is there anything within the contract that they have failed to offer or provide?

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7:41 pm EDT

Vivint Security system

I bought a home that had a very extensive Vivint security system. A technician came out to activate it in my name. It NEVER worked and the technician left frustrated and promised I wouldn't be charged. Well, I was charged. They refused to refund my money because the technician didn't leave any notes that it didn't work. I asked them to check to see if it ever connected to the central system and was told "that's another department" which is a story I've gotten many times when I call them. They play a cat and mouse game so they can get paid without providing any service. This company is a rip-off.

Desired outcome: Refund

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10:42 pm EDT
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Vivint Vivint solar panel

---Original Message-----
From: [protected]@aol.com
To: bywater@vivint.com ; josie.alvarenga@vivintsolar.com ; david.bywater@vivintsolar.com ; shana.hollinger@vivintsolar.com ; billing@vivintsolar.com ; security@vivint.com ; preston.nackos@vivintsolar.com ; paula.suarez@vivintsolar.com ; sanahollingersh@vivintsolar.com ; david.bywater@vivint.com ; account.vivint.solar.com@aol.com ; invest

ors.vivint.com/governance/board-@aol.com ; vivintsolar.com/leadershipvivintsolar.com@aol.com ; account.vivintsolar.com.@aol.com ; josie.alvarenga@sunrun.com
Sent: Tue, Sep 7, 2021 7:51 pm
Subject: OUTSTANDING ISSUE

FYI

PLEASE HELP ME AS I READ THAT YOUR COMPANY"S NAME WILL CHANGED VERY SOON

Regards,

Rufus

-----Original Message-----
From: [protected]@aol.com
To: sam.[protected]@sunrun.com ; josie.alvarenga@vivintsolar.com ; account.vivintsolar.com.@aol.com ; preston.nackos@vivintsolar.com ; sanahollingersh@vivintsolar.com ; shana.hollinger@vivintsolar.com ; account.vivintsolar.com@aol.com ; paula.suarez@vivintsolar.com
Cc: david.bywater@vivintsolar.com ; bywater@vivint.com ; [protected]@aol.com
Sent: Thu, Aug 26, 2021 9:51 pm
Subject: Re: FRAUDULENT DOCUMENTS

PLEASE REPLY TO MY MESSAGE BELOW//

REGAEDS

-----Original Message-----
From: [protected]@aol.com
To: sam.[protected]@sunrun.com ; josie.alvarenga@vivintsolar.com ; account.vivintsolar.com.@aol.com ; preston.nackos@vivintsolar.com ; sanahollingersh@vivintsolar.com ; shana.hollinger@vivintsolar.com ; account.vivintsolar.com@aol.com ; paula.suarez@vivintsolar.com
Cc: david.bywater@vivintsolar.com ; bywater@vivint.com ; [protected]@aol.com
Sent: Tue, Aug 24, 2021 2:01 pm
Subject: Re: FRAUDULENT DOCUMENTS

Hello, will someone PLEASE reply to this LONG outstanding issue regarding the fraudulently signing of the contract by your Mr. Brandon Lewis ..

Regards to all

Rufus,

-----Original Message-----
From: [protected]@aol.com
To: sam.[protected]@sunrun.com ; josie.alvarenga@vivintsolar.com ; account.vivintsolar.com.@aol.com ; preston.nackos@vivintsolar.com ; sanahollingersh@vivintsolar.com ; shana.hollinger@vivintsolar.com ; account.vivintsolar.com@aol.com ; paula.suarez@vivintsolar.com
Cc: david.bywater@vivintsolar.com ; bywater@vivint.com ; [protected]@aol.com
Sent: Mon, Apr 19, 2021 12:00 am
Subject: FRAUDULENT DOCUMENTS

To Whom it may concern,

I have had a very long outstanding issue with Vivint Solar regarding documents that was fraudulently
signed by your Mr. Brandon Lewis. This issue has been pass from one of you to the other and as of to date it has not been resolved. I am going to say to all of you again that I never saw a contract when I met with Mr. Lewis to get the system install.

Once the system was installed I encountered a problem as it relates to the cleaning of the panels due to a large amount of pollen. I was told that Vivint Solar does not clean the panels and that it was my responsibility and that it was in the contract..

Upon hearing this I replied that I never saw a contract and would like to have a copy in order to see what the contract said as I was never presented with a contract by Mr. Lewis. Upon receiving the contract to which I never saw before I notice that Mr. Lewis fraudulently signed my name.

As a result of this long outstanding issue debit to my account was stop and will not continue until the issue has been resolve. Therefore I am asking one of you to please contact me in order that we can establish a legal contract between Vivint Solar and myself as this contract is null and void.

If neither of you can help resolve this issue please speak with your legal department and have them contact me via e-mail.

In case neither of you notice I cc your CEO Mr. David Bywater as two to three years is just to long to have an outstanding issue.. Please let your legal department know how long this issue has been going on and that I am willing to go to court if need be to prove that the document that was e-mailed to me was fraudulently signed by your Mr. Lewis. Please note that it was done so bad that a hand writing expert is not necessary.

Best Regards to you all,

Rufus

-----Original Message-----
From: [protected]@aol.com
To: sam.[protected]@sunrun.com
Sent: Tue, Apr 13, 2021 9:13 pm
Subject: Re: Mr. dAVID bywater

Sam, are anyone of these e-mail good for Mr. Bywater.

bywater@vivint.com

david.bywater@vivintsolar.com

bywater@vivintsolar.com

Since you are unable to send me the new agreement for my review is it alright that I forward your message
where you stated that you are unable to send the new agreement. This has been going on to long and i would like to get this taken care of as soon as possible.

I look for your urgently reply if no reply in a few days I will have no other chance but to send the messages to Mr. Bywater.

-----Original Message-----
From: [protected]@aol.com
To: sam.[protected]@sunrun.com ; sam.[protected]@sunrun.com
Sent: Tue, Apr 13, 2021 8:58 pm
Subject: Fwd: Vivint Solar//S-5543062

Good morning please reply to my message... FYI I am giving all messages and a copy of the contract that was faugently signed by account representative to several of my family members..
I am very disappointed that you have been ignoring me.
I will attempt to contact your CEO and find his phone number or his e-mail address and send him a few of our messages. I have his name now I need his phone number or his e-mail address.
Regards,
Rufus,
On Sunday, October 25, 2020 williru44 wrote:
Sorry but once again I will not contact your legal department with a letter or via e-mail unless you get in touch with your legal department and bring them up to date as it relates to the issues I have been having with Vivint.

I am sure like all other company protocol is to forward problems such as I am having to your legal department and let them contact the customer. I await to hear from your legal department and until then
payment from myself will not resume,

Please do not text me again advising me to contact your legal department as that is not my job buy yours.

Regards,

R.Williams..

-----Original Message-----
From: Josie Alvarenga
To: [protected]@aol.com
Cc: [protected]@aol.com ; [protected]@aol.com
Sent: Fri, Oct 23, 2020 3:41 pm
Subject: Re: Vivint Solar//S-5543062

Hello,
I understand this is frustrating for you. You can send the legal department a letter. I really hope this helps. Thank you!
ATTN: Legal Department, Vivint Solar
1800 W Ashton Blvd, Lehi UT 84043

On Fri, Oct 23, 2020 at 12:56 PM wrote:
Look I don't work for Vivint therefore if you want payments to resume its your responsibility to contact them to continue this investigation.. If your area can't resolve this issue its your responsibility to pass it on to the next responsible area.

Please have your legal department contact me.

Regards,

R. Williams,

-----Original Message-----
From: Josie Alvarenga
To: [protected]@aol.com
Cc: [protected]@aol.com ; [protected]@aol.com
Sent: Fri, Oct 23, 2020 2:19 pm
Subject: Re: Vivint Solar//S-5543062

Hello,
We did our investigation and I told you the resolution if you want to take this to legal you will have to reach out to our legal department. I hope this gets figured out for you. I hope you have a great weekend and stay safe.

On Fri, Oct 23, 2020 at 12:10 PM wrote:

Hello,

Unfortunately I also stand firm by decision that Mr. Brandon Lewis fraudulently signed my name on said contract which is a crime. It is your responsibility to contact your legal department as I am not making any payments to Vivint Solar until a legal contract has been established.

Regards,

R. Williams,

-----Original Message-----
From: Josie Alvarenga
To: [protected]@aol.com
Cc: [protected]@aol.com ; [protected]@aol.com
Sent: Wed, Oct 21, 2020 12:25 pm
Subject: Re: Vivint Solar//S-5543062

Hello,
Unfortunately, we are standing firm with the investigation results, but you can direct all legal communication to our Legal department.
Thank you!

On Tue, Oct 20, 2020 at 7:30 PM wrote:
Hello Josie,

I don't know what investigation that was conducted by yourself however be advised that currently I do not have a contract between Vivint Solar and myself because of the fraud that was committed by your Mr. Brandon Lewis who fraudulently signed my name. In other words you can't cancel something that does not exist.

Please be advised that Vivint Solar will not receive any payment from me until we have established a legitimate contract between Vivint Solar and myself.

Also note that I have had it with you and your collages insulting my intelligence by offering me $400.00 for a crime that was committed by your Mr. Brandon Lewis.

With all of that said after nearly two years of dealing with this problem I strongly suggest that you set up a court date so that we can settle this matter and move on.

Regards,

Rufus

-----Original Message-----
From: Josie Alvarenga
To: [protected]@aol.com
Cc: josie.alvarenga@vivintsolar.com
Sent: Mon, Oct 19, 2020 10:49 am
Subject: Re: Vivint Solar//S-5543062

Hello,

This is Josie with Vivint Solar Escalations Specialist. We did an internal investigation and it showed no signs of wrongdoing so we are unable to cancel at this time. I can offer a $400 of goodwill for your inconvenience.
Thank you,

On Sun, Oct 18, 2020 at 11:21 AM wrote:

Hello Josie, I am awaiting your reply regarding my issue with Vivint Solar.

Regards,

Rufus

-----Original Message-----
From: [protected]@aol.com
To: josie.alvarenga@vivintsolar.com
Cc: [protected]@aol.com ; [protected]@aol.com
Sent: Sun, Oct 4, 2020 3:56 pm
Subject: Re: Vivint Solar//S-5543062

Hello,

While you are reinvestigating please be advise that a forgery makes a contract null and void. A new contract must be establish and the company suffers a penalty for the crime committed The federal charges can lead to 10 years or more in federal prison for your MR. Brandon Lewis and the company suffers a loss because the customer was mislead.

Regards,

Rufus

-----Original Message-----
From: Josie Alvarenga
To: [protected]@aol.com
Cc: [protected]@aol.com ; [protected]@aol.com
Sent: Thu, Oct 1, 2020 4:18 pmon
Subject: Re: Vivint Solar//S-5543062

Hello,
Thank you for the clarification! I do apologize for that.
I am going to reinvestigate this myself and see what happened. I want to ensure you that we will get down to the bottom of this together. I am going to look into your claims more and see what I can do. I will keep you updated on the process.
Thank you so much and feel free to reach out since I am your new point of contact!

On Wed, Sep 30, 2020 at 12:01 PM wrote:
Hello,

This is Rufus and I would like to thank you for reaching out to me regarding my issues with Vivint Solar
as it has been going on for a year and better. After reading your e-mail below I see that you stated that
I have two systems. Please be advised that I only have one system.

I am sure that you have all of the e-mails that have been going back and forth between Vivint and myself.
With that said you will notice that it was stated that I never saw a contract until I had an issue with the maintenance of the panels. I was told that Vivint Solar did not provided maintenance of the panels for customers. At that time I was told that it was in the contract which I had never seen.

Knowing that I never saw a contract I requested a copy. Upon receiving the contract I notice that it was fraudulently signed by your customer salesman... I never agreed to anything in the contract that was faxed to me upon my request.. Of course this was more that a year after the implementation on the SYSTEM.

The only verbal agreements that I had with your Mr. Brandon Lewis was a monthly payment of $189.00 for fifteen years which equals a
total of $34, 020.00 for that time period and that Vivint would upon my request would come out and remove the panel so that I may replace my
my roof when necessary... These are the only two verbal agreements that were made between Mr. Lewis and myself.

Thank you for contacting me regarding my issues with Vivint Solar. I hope that we can settle these issues and come up with something that
is agreeable with Vivint and myself.

Regards,

R. Williams

-----Original Message-----
From: Josie Alvarenga
To: [protected]@aol.com
Sent: Wed, Sep 30, 2020 11:05 am
Subject: Vivint Solar//S-5543062

Hello,

This is Josie with Vivint Solar Escalations Specialist. I am reaching out to you about your concerns. I know you have concerns about the agreement. You have expressed that you did not sign the contract. I see you have two systems. I am assuming your concern is about the add-on system? Please correct me if I am wrong. If you have more concerns that I have missed in researching your account please let me know too. I am your advocate and I am your point of contact so feel free to reach out. We will get this situation resolved together.
Thank you so much and I look forward to working with you.
--
Josie Alvarenga
Customer Resolution Lead • Central Region
O: [protected] Ext. 8403
josie.alvarenga@vivintsolar.com
simply brighter / www.vivintsolar.com
1800 Ashton Blvd
Lehi, UT 84043

Vivint Solar Developer, LLC (EIN: [protected]) is a licensed contractor in each state in which we operate, for information about our licenses please visit our contractor licenses page.
The information in this email is for the use of the designated recipients only. This email is considered confidential unless otherwise indicated. If you are not the intended recipient of this email, you are instructed not to review it or any attachments, and to immediately delete this email, and are further instructed to not disseminate, forward or copy any information from this email or its attachments.

--
Josie Alvarenga
Customer Resolution Lead • Central Region
O: [protected] Ext. 8403
josie.alvarenga@vivintsolar.com
simply brighter / www.vivintsolar.com
1800 Ashton Blvd
Lehi, UT 84043

Vivint Solar Developer, LLC (EIN: [protected]) is a licensed contractor in each state in which we operate, for information about our licenses please visit our contractor licenses page.
The information in this email is for the use of the designated recipients only. This email is considered confidential unless otherwise indicated. If you are not the intended recipient of this email, you are instructed not to review it or any attachments, and to immediately delete this email, and are further instructed to not disseminate, forward or copy any information from this email or its attachments.

--

Josie Alvarenga
Customer Resolution Lead
P [protected] x8403
josie.alvarenga@sunrun.com

--

Josie Alvarenga
Customer Resolution Lead
P [protected] x8403
josie.alvarenga@sunrun.com

--

Josie Alvarenga
Customer Resolution Lead
P [protected] x8403
josie.alvarenga@sunrun.com

--

Josie Alvarenga
Customer Resolution Lead
P [protected] x8403
josie.alvarenga@sunrun.com

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11:00 am EDT

Vivint whole system

It's been one thing after another with these people and today was the breaking point! My new neighbor called me this morning to tell me some one broke into his house yesterday and could I look at my events camera to see if I could see anyone. I went to events only find out my camera hasn't recorded anything since Sept.2021 and it's Oct.2021. I will be cancelling and filing a complaint with the attorney general!

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Vivint Customer Reviews Overview

Vivint is a leading provider of smart home technology and security systems. The company has received overwhelmingly positive reviews from customers who appreciate the quality of their products and services. Vivint's smart home technology allows customers to control their homes remotely, making it easy to manage everything from lighting to security. The company's security systems are also highly rated, with customers praising their reliability and ease of use. Vivint's customer service has also received high marks, with many customers noting that the company's representatives are knowledgeable and helpful. Overall, Vivint is a top choice for anyone looking to upgrade their home with smart technology and security systems.

Vivint In-depth Review

Overview: Vivint is a leading provider of smart home technology and security systems. With a strong background in the industry, the company has established itself as a reliable and innovative player in the market.

Products and Services: Vivint offers a wide range of products and services, including security systems, home automation features, and energy management solutions. The quality and reliability of their products are highly regarded, with advanced technology and cutting-edge innovation incorporated into their offerings.

Customer Experience: Navigating Vivint's website is a breeze, thanks to its user-friendly interface and intuitive features. The company provides excellent customer support, with responsive representatives available to assist users. Overall, customers are highly satisfied with their experience with Vivint.

Pricing and Value for Money: Vivint maintains transparency in its pricing and fees, ensuring customers are well-informed. While pricing may vary compared to competitors, the value for money is evident in the extensive features and benefits offered by Vivint.

Installation Process: Vivint's installation team is known for its efficiency and professionalism. The installation process is completed in a timely manner, with great attention to detail. Customers are impressed with the quality of the installation work.

Security and Reliability: Vivint's security systems and features are highly effective in detecting and preventing incidents. The reliability of their systems is commendable, providing customers with peace of mind. Integration with other security devices and services further enhances the overall security of the system.

Home Automation: Vivint offers a wide range of home automation features, allowing users to control various aspects of their homes with ease. The system is user-friendly and offers customization options to suit individual preferences. Integration with other smart home devices and platforms is seamless.

Mobile App: Vivint's mobile app is highly functional and provides an excellent user experience. Key features are readily available on the app, allowing users to control and monitor their smart home systems remotely. The app is compatible with different devices and operating systems.

Contract Terms and Flexibility: Vivint offers flexible contract terms, allowing customers to choose the length and terms that suit their needs. Upgrading or downgrading services is hassle-free, providing customers with the flexibility they desire. Options for cancellation or termination of services are also available.

Reputation and Trustworthiness: Vivint has a strong reputation in the industry, known for its reliability and trustworthiness. The company has received positive ratings and reviews from both customers and industry experts, further solidifying its reputation.

Pros and Cons: Vivint's main strengths lie in its high-quality products, excellent customer experience, and advanced security features. However, potential customers should consider the pricing compared to competitors and the contract terms before making a decision.

Conclusion: Overall, Vivint excels in providing top-notch smart home technology and security systems. With a strong reputation, innovative offerings, and excellent customer experience, Vivint is highly recommended for those seeking reliable and advanced home security and automation solutions.

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Phone numbers

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