The complaint has been investigated and
resolved to the customer's satisfactionResolved ViV3Labs — I've got my refund
resolved to the customer's satisfaction
Just to let you know that I received an email today and they are going to refund my money...its the usual standard letter sent to all those who get their money back (see below). Just have to wait for about 5 days now to see if it actually lands back in my account!
Then starts the campaign...exposure, exposure exposure!
Good luck to everyone trying to get their money back. Persistence is the word. DON'T GIVE UP!!!
Copy of email from viv3labs:
RE:[#ZQX-311694]: For your urgent attention
From: viv3 Labs Customer Service ([protected]@viv3.com)
Sent: 03 August 2017 19:58:59
Thank you very much for contacting our customer service at Viv3 Labs. As indicated in our previous communication to you, you have accepted the terms and conditions of the purchase, indicating that unless you cancel your account within the 15-day trial period you will be charged for the product, in addition to the shipping and handling charges.
However, as part of our customer care, we strive to provide excellent customer service and would therefore prefer to resolve this issue by granting you a refund for the amount of 118.63 USD.
We would like to confirm to you that we have reviewed your claim and issued the refund following your request. The amount of 118.63 USD was credited to your account today. Please note that it normally takes up to 5 working days for the refunded money to appear in your account. However, depending on the banking policies it could take up to 15 days in exceptional cases.
Customer Service Toll-free UK [protected]
International Contact Number +44 [protected]