Visionworks of America
reviews and complaints

I was in the store in Springfield, MO on Oct 2, 2016. I was in the store for 20+min trying on frames while 2 girls stood behind the counter with no other person in the store. At no time did anyone ask if they could help me. When I sent am email to Customer Service, she told me a territory manager would be contacting me. After 2 weeks, and me hearing nothing, I contacted customer service again & asked when this manager was contacting me? Apologies all over the place via email & to this day I STILL have not been contacted!

I had my eyes examined on 9/2/16. I ordered glasses at that time and picked them up on 9/12/16. Prior to scheduling my exam, my daughter contacted several optometrists for me in order to find the best deals. I am a retired senior citizen on a fixed income. She was told by Visionworks that since I had no vision insurance they offered 20% off to Seniors and at that time there was an add'l 40% off, so that meant I would get a total of 60% off. They only gave me the 40% and then stated they couldn't give the 20% normally given to seniors. I paid for my glasses, but was extremely unhappy. I feel they should honor the additional 20%. If they won't I will return the glasses for a full refund.
Thank you for your time. Please contact me via email as my phone is not working at this time.
Sandra Paulsen [protected]@aol.com

I had a 12pm appt but had to wait 30min before I could be checked in-There was no seats available while waiting-The Opt Tech started the first part of the exam and did NOT sanitize the equipment-I was told I could look @ glasses while I wait-I ended up canceling after over 1 1/2 hrs and the only explanation given was "the doctor is new".

Sales rep lied about my insurance benefits. After I got home and pulled out my vision benefits, I realized that I nearly avoided a 300$ bill for glasses that I had to settle for because the ones in stock which should have been free were even more. I went to another provider and all the lies that Mary at visionworks in Summit mall had told me came to light. If she did not lie than she is greatly mistaken and should not be handling benefits. The sales staff is on commission and when you use your benefits their commission decreases. Do not ever trust Sales associates from this company.

I entered the store and said hello to a person standing at the door. This person refused to speak or even acknowledge me or my son. We made direct eye contact. I assumed it was a rude customer and moved on. Within seconds the store manager approached me and asked what we needed and informed me that any of the store associates would be happy to help including the rude person standing at the entrance who was an employee. I did not have to tell the manager what happened because witnessed.what happened. I address the employee who the shook his head and walked away still refusing to speak. The manager stated this employees actions should not be taken the wrong way and he would find someone else. The entire store was empty. Just me my son and three employees which included the manager. This place is rumored to be overpriced but is was so close to where I live that it was convenient. I will pay more for quality and convenience but I will not spend a dime where my business is not wanted. Visionworks in Seekonk, MA.

Since the new manager the store is very different and dirty. Manager (Jenenne) very rude and talking bad about a patient in front of other patients. Also telling a sales person to use a Ins. for a patient that didn't have any ins.; sales person told the manager I will not do it. About the hipaa what hipaa patients files all over the place. Well you get the picture. I have been going to that store since it first open. I will be going to another optical place that is for sure. Thanks

My husband went in to get the buy one get one free deal. by the time he was done he ended up paying $814.00 for his glasses. the only extra he got on them was photogray and non scratch on his lenses. what a joke. they are money hungry company obviously. we will never shop there again. where is the buy one get one free. Hard to believe that one pair of glasses was $814.00. scam big time

The worst employees at vision works in Kew gardens NY. I go in to get contact lense and the employees lost so pissed and don't want to give customer service for anything. I try to make an appointment for more contact lense and I don't have insurance which I will pay for contact lenses and exam. The employees just look at me like I'm stupid head and don't even want to get up from their sit from the counter to help me. The employees look so pissed at life for no reason. I never felt stupid just to buy more contact lenses and a new sun glasses at vision works in kee gardens NY. I think if employees are not happy with thier job should just quit and hire who want to work. Stay away from this vision works store because nobody will help you.

SCAM Two for one deal is more than Lenses Crafters over 500.00 for two pair. Poor selection of frames. In spite of the poor Customer Service I still ordl.ered two pair. I hope that the lens are as good as they claim. I can be a very poor customer also. I'm tired of rude people. If I treated my Customers the way I was, I would not be able to afford glasses.

I have been in Vision Works in Port Orange at different times. I have found the management and licensed (as they told me) were very rude and unprofessional. While I was being helped by a sales person with short salt and pepper hair, the other staff members were talking very nastily about other customers in front of all of us. I also over heard after another customer left, not to re-do her lenses just to hold on to them for a few days and then call the customer back to pick them up. I thought to give Vision Works another chance. I really thought this was a professional medical company, but I was wrong. Obviously, I will not be returning to Vision Works and will advise my co-workers, friends and family to do the same.

The store uses Bait & Switch techique to get you in for discounted pricing. After eye exam, make sure you tell them to do the eye exam for both contacts and glasses even though you just want the eyeglasses because they will make you come back for another eye exam if you want contacts instead of having it on file for future use with them or get it for your purposes, if you choose to use the script online to order contacts.
They claim that the lenses you need for the frames you chose cannot be made unless they charge you another up charge of over $100 to make your glasses. They claim its the type of perscription you have. By the time you walk out, the two pairs of discount glasses are at over $400. I purchased one pair because it was too costly. I had problems with the fitting right away with my glasses. They still do not stay on my head when I look down.

On 12/18/11 visited store on Winchester Rd to select prescription sunglasses.
Selected a Nike frame priced at $189.00. We were quoted another $189.00 for the polarized lenses which was accepted.
When the prescription for the glasses was given to the sales clerk, she noticed the prescription had expired on 12/17/11.
Since it was Sunday, we told the sales clerk we would have the doctors office fax over an approval for the prescription since the next eye examine was not scheduled for two more years (3 year interval).
The sales clerk said she would hold the frames for three days. We told her we would be back on Monday, 12/19/11.
The doctors office failed to fax the authorization on Monday; but with follow-up on our part did fax the authorization on Tuesday, 12/20/11.
Went in on Wednesday to have the fitting and initiate the purchase. The sales clerk said the store had re-priced their entire inventory on Monday (or Sunday night) and the same frames were now $249.00; a 32% increase in price!
The glasses were to held for us for 3 days; the sales clerk said they were put back in inventory because of the price increase.
We could not convince the clerk that we were due the $189.00 price. We left without giving Visionworks our business.

Richard Rogers

March 7, 2011 I went to the VisionWorks store because I had seen an ad in the Sunday paper with a "buy any frame in the store for $59" notice. When I went to the store with my child I asked the price of the lenses, single vision. I was told that the lenses for a child 17 and under started at $139- on up to $189. I thought this was rather high(!) as I had been doing research prior to this visit. We left without making a purchase.

When I returned home I decided to call the VisionWorks store and confirm the lens price. During that call I was told the single vision lenses ranged from $84- to $139. When I asked the rep if this price applied to the (any style) $59 frames, there was a brief pause, and then she replied: "no, in that case the lenses start at$139."

I questioned why the change in lens prices, since, after all, they were the same just single vision lenses. The rep stated that "the $59- for any frame promotion has one pricing tier for lenses, and for those customers paying full price for frames, there is another pricing tier for lenses". In other words, there is a 2-tier pricing schedule which is inflated for the customer who buys the sale frames; but the customer who pays the regular, non-discounted price for the frames is not charged the inflated mark-up on the lenses, but just the usual selling price.

This business practice is Deceptive Advertising and I am filing a complaint with the Florida Department of Consumer Affairs.