Menu
Virgin Media Customer Service Phone, Email, Contacts

Virgin Media
reviews & complaints

www.virginmedia.com
www.virginmedia.com

Learn how the rating is calculated

1.9 69 Reviews

Virgin Media Complaints Summary

16 Resolved
53 Unresolved
Our verdict: When using services from Virgin Media with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
Verified
The authenticity of the customer service contact information for Virgin Media has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Virgin Media. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Virgin Media reviews & complaints 69

Sort by:

Newest Virgin Media reviews & complaints

ComplaintsBoard
C
12:00 am EDT

Virgin Media Dead land line phone!

I got back from holiday on August 15th to find my land line phone dead. I notified Virgin Media on August 16th. After two technician's visits and nearly three weeks later the line is still not working, and no one at Virgin Media can give me a date when it might be. I'm a pensioner and I've had to buy a pay-as-you-go mobile in case of emergencies.

It's my impression that since VM took over telewest the standards of service and 'Customer Care' have collapsed.

Read full review of Virgin Media
Hide full review
ComplaintsBoard
M
12:00 am EDT

Virgin Media They don't have long ladder to install on 1st, 2nd floor

Sounds funny but it's true,

This company do not have their long ladder so beware if you live on first or second floor, Absolutely horrible service & they claimed to be No 1 who voted them?

I tried calling after calling on day of installation and all time new person but same old ###, & they recommend you to take DAY OFF to be there for installation (Never Do that), first thing although they give you time period they never come on time, some cases early & some cases never turn up...

On day of installation, guy from virgin media came 5hrs early, look around and found he needs long ladder... he went to find one but never came back. On other side I spent all my day chasing people, someone said he'll come so wait, some said you need to rebook the installation date, someone said supervisor will call in 30 minute to discuss in detail, do they have one(who really look after customers complaints)? still by the end of they waiting for some one to install & just found out they have no nearer dates, & Of Course NO LADDER...

I wouldn't recommend!

Read full review of Virgin Media and 1 comment
Hide full review
1 comment
Add a comment
M
M
mrs Greaves
,
Sep 05, 2007 8:08 am EDT

Sound like the technician i had yesterday. He sat outside in his van for 15 mins, came in didn't introduce himself and ask where do you want it. As requested in the front bedroom we answered. he looked in the bedroom, stating he had no long ladder, no step ladder, no wood bits for his drill and lastly it was a 2 man job. Phone to complain and after waiting on the phone 1 hour and being put onto 4 people i still had not been able to talk to technician department. Next day and 30 mins on phone got to talk to a customer service manager was very snooty when i complained suggesting i have another day off work for a work assessment and another day for fitting. This all after i was switching to bt and sky they managed to persuade me to stay with virgin Why oh why did i agree i wonder. I am at the moment seething...

ComplaintsBoard
Z
12:00 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Virgin Media - Crap service!

I have the Virgin Cable broadband for two weeks now. Since then my life is a nightmare! Dial-up internet is faster than this! Useless crap!!! Worthless ###! Virgin Media is the biggest crap in this country!

Read full review of Virgin Media and 23 comments
ComplaintsBoard
A
12:00 am EDT

Virgin Media Poor installation and service all around

I have experienced very poor service from Vigrin Media from the word go. When I first called to join a installation date of was given to me, on the day I waited for 4 hours and no one and when I called them they informed me that they did not have my mobile number and had the incorrect address. On then next installation date, they left the cable on the walk way and advised that I would have to place it under the walk way. They installed a faulty cable modem, I'm not able to view more than 7 TV channels and my landline which was to be working right away( as informed by the contact center) is still not working. And now they advise that a Technician will only be able to come and repair it in a weeks time. IS THIS WHAT ONE CALLS GOOD SERVICE... I DON'T THINK SO...

Read full review of Virgin Media
Hide full review
ComplaintsBoard
D
12:00 am EDT

Virgin Media Totally rubbish organization!

Perhaps it will never be estimated the amount of nerves and time lost and the stress relived while trying to get Virgin Media broadband and TV package repaired. About five (!) weeks ago suddenly the internet connection disappeared and cable TV as well. So, I called to Virgin Media to inform them about the problem. It took about 40 minutes to get a response. The adviser that responded said that he will book a technician to come. It would take one week. That means, next week, Tuesday. One week without internet, living in the UK, where almost everything is done online, is not too bad yet, as you can 'smell' from the Virgins attitude. Wel, it is true, there are billions of people in our planet that have never heard of internet. However, the story didn't finish here. When came the day for the technician to arrive, nobody came. So, I called again to the Virgin. Guess what. Again after a tiring 25 minutes on the phone finely someone picked it up, and when asked what happened to the technician, told that the booking was canceled. Why? Because someone from my side canceled it. Thats complete rubbish. Ok, the adviser then told me, sorry about that, we can book a technician for next Tuesday. Second week without internet. I have to pay all my bills, and to do some work there, as well as all my connections with my family and friends are on internet. Even that cable TV, which can be relaxing after a hard day of work, is 'dead' now. Ok, there was nothing else to do, I would wait one week more. When the next Tuesday came, again, there was no signs of any technician. I called back to Virgin to see what is happening. Needless to mention the exhausting half an hour or so waiting on the phone again, finally someone answered. I asked where is the technician? To which I was answered that the booking for technician to come was canceled again. By who? The adviser could not explain very clearly. However, she apologized and suggested I booked a new booking for the next week, Wednesday. I felt it was pointless to continue explaining or arguing to this adviser, as she was clearly just an ordinary worker doing her job. Te guilty people are somewhere there in the upper offices.

So, I was forced to wait a third week. When the next Wednesday was approaching, it was Tuesday, and I decided to call beforehand just to check the exact hour the technician will be arriving. Again it took about 20 minutes to contact anyone, just to be told again...sorry, the booking was canceled, and nobody is going to come on Wednesday, the next day. But we can book the technician for the next week, she said. Fourth week! Guess what? I waited the fourth week, until the next Wednesday. It was yesterday, the 27th of June. And nobody came again. And I called to the Virgin again, to ask what has happened this time. Th adviser responded after some half an hour of waiting on the phone. He told that the booking was... canceled again. Why? Because it appears that they (Virgin technical staff) checked the details of my booking and found that it was booked regarding the Virgin Media cable TV box failure, and because they checked it via online (somehow), they decided that it was ok. So they decided to cancel the booking.

Now that is a complete rubbish. Incredible. I can't believe all this that is happening. It is already beyond my ability to cope with my anger. Today, I called back to the Virgin Media. The adviser said he will book a technician for Monday, 2nd of July. But who can believe he would come? I don't anymore. On Monday it will be five weeks already. And very likely the service won't be repaired again. Today I am writing a complaint to Virgin Media, and if they won't take any action and compensations for the time lost, bills paid, and phone costs, I will do all my best to go to other institutions to proceed with my complaint. Even if to the court if the need be. I am appalled at the Virgin Media. the worst service ever. I have experienced similar difficulties with some other internet providers. But not to this extent. I am quiting it as soon as possible and will tell my story to all the people I meet on my way what intend to join Virgin. Don't do it.

Read full review of Virgin Media and 3 comments
Hide full review
3 comments
Add a comment
C
C
carl
Preston, GB
Apr 30, 2009 9:28 am EDT

well i dont agree with what you say on here because thats never happend and virgin are a vry good company, they got a lot of stick with the change over from telewest / ntl but if you have a problem yeah sometimes you have to wait a week but if they cancled it off they have a priorty service or somthing so if they cancled it they wouldnt make you a second or even a third week, i understand its fustating to have to wait a week but you chat bull ### with what you say, get a life pal

U
U
user1232600
,
Jul 23, 2008 4:53 pm EDT

I would like to aplogise for the previous comments made, im afraid i suffer with split personalitys, but seriously you should just smash the cunting cab open, or maybe you need a repull, or better still maybe you just need to ### offff back to that cunting hole you came from...ohh godd im sorry there it goes again! I had better leave here now before i upset you anymore.

Once again apologies !

###ING DIRTY SMELLING CORNER SHOP OWNING 10PENCE A PACKET OF CRISP COLLECTING ###!

U
U
user1232600
,
Jul 23, 2008 4:43 pm EDT

### of to iraq you downs syndrome ###... fix the ### yourself...go to the green cab in the street smash the ### open and connect your cunting cable back up you ###ing lazy ### head...ohhh noo my tv has gone ! If i had my way I would just rape your rectum with a large cucumer then smash your cunting head through your ### 21"inch alba you saggy [censored]g!

ComplaintsBoard
J
12:00 am EDT

Virgin Media Charging for no service!

At the beginning of the year, I applied to have at the time NTL installed at my home, after two attempts to install, the final straw came when, after yet another day off of work, I was told that the whole of the area, belonging to the council would need to be dug up over 100 yards. to install my cable, bearing in mind that I had already been told that we were able to receive this service, quickly and easily. Therefore obviously I said this was out of the question and I cancelled the agreement, as I was in my right to do, as I had not received any service what so ever form them.

After 2 weeks, I received a snotty telephone message from them advising me I had missed my installation callout, I have also received 3 bills, numerous bumph mail, and finally a debt agency are now chasing me for money I do not owe to these people.

Today I have received yet another letter the same as 3 weeks ago saying we are sorry to hear you are not happy, I know these are standard letters, but I have had enough, I have not and do not want anything from these people and want an apology for their incompetence.

Read full review of Virgin Media and 3 comments
Hide full review
3 comments
Add a comment
G
G
Gerard Griffiths
,
Nov 01, 2007 12:28 pm EDT

Account credited in 2 days as promised - thinking of trying talk talk or Tiscali instead now. I was impressed with this guys ability to get things done and admitting they had messed up. Try calling this office - [protected]. Good luck.

G
G
Gerard Griffiths
,
Oct 29, 2007 6:34 am EDT

I sympathize with your frustration but try this number rather than running up a phone bill. [protected]. I called it and the guy was very apologetic to my problems and apologized and said he would re-credit my account within 2 days in full (£150). i had applied for full cable service and paid up front. engineer expected on the 29th September didnt show and I received no explanation, apology or any other contact from them. I cancelled within the 7 day distance selling window and wrote a letter to their head office and still heard nothing. I was expecting to have to threaten court action today but the guy was great and said an engineer had assessed the job 2 days before installation and decided it wasn't viable to lay an extra 30 meters of cable. Only prob was that nobody passed it on to me. The guy I spoke to today (English guy) also said that he will chase the manager in charge of informing me and get it acted on.

T
T
Tom
,
Oct 06, 2007 12:35 pm EDT

NTL all is forgiven!
Here is a complaint I am forced to send to Virgin. Ive just pasted the whole letter rather than try to paraphrase, needless to say Ive never experienced anything as bad as this shambles masquerading as customer service. Its almost criminal. Im not expecting a reply or anyone to care, but occasionally someone acts with some competence and you inch forward...an inch.

Dear Sir, After my recent experience dealing with virgin media these past 2 weeks and some of the comments I have read on a host of web sites, I suspect the chances of this email getting a response are slim to none. But I am optimistic as from my experience with around 10 different virgin employees these past 2 weeks 2 of them could actually be bothered to do their job and didnt tell me a pack of lies. Thats a 1 in 5 chance of not getting some incompetent useless liar. This is not an accusation. It's fact based on observation and experience. So here goes and heres hoping I get that 1 in 5. It began when I had money problems and was cut off from my broadband service 2 days before I was able to clear the balance. After paying the amount owed I called virgin to get my broadband put back on. I was assured reconnection would happen within 24 hours. I explained a friend in similar circumstances waited 10 days or more, I was told that was a one off and not the norm. 3 days later I was still not reconnected. I called to try and get this sorted but unfortunately got some arrogant employee who clearly couldnt be bothered. Perhaps his lunch break was approaching. His screen said reconnection had gone through, so... that was thatm he wouldnt move from that standpoint and made no effort to investigate further. I tried explaining that being with NTL for 7 years I was well aware that a modem has various lights, and when the "ready" light is inactive it indicates a disabled connection to virgins hardware. Mentioning this simple fact to an engineer would validate what I was claiming was a truthful fact. He gave me the premium rate call centre number (Asia) nothing short of a phone scam and said goodbye, or bugger off basically. I called the number at an alleged 25p per minute with £3 approx of change. Instead of the expected 8+ minutes I got as far as giving half of my customer account number and then click. Money gone. This was an everyday BT public payphone. The call lasted 70 seconds if that. Disgusting. I then had to change a £10 note for £1 coins so as to guarantee I could relay Virgins mistake and get someone to really listen to what i was saying and try and resolve the matter without bias or pre-concieved notions of me being a broadband newcomer who needed to configure my computer correctly. Unfortunately they were no more helpful than the first guy in the UK, and were clearly more concerned with operating procedures and not deviating from what is clearly a well rehearsed script. They are totally rigid and inflexible and keeping their job rather than offering any real help seems to be the underling priority. Im not the only customer to pick up on this. Your connection is on Mr Keary is basically what I was told...AGAIN! This was getting infuriating and over the course of the remaining days, right up to today, I was forced into calling the scam line many, many times at considerable expense. That money could have paid for my connection and literally put me months in advance credit. Bear in mind I was disconnected because of cash flow problems, so to then be forced into a situation of having to call a peak rate number which in reality charges much more than is advertised for what was an oversight on Virgins part left a very nasty taste and a large hole in my pocket. Each time I called that helpline I felt like I had just been mugged or scammed. 2 days ago I tried calling the [protected] number. To my amazement I got an employee who could actually be bothered to do his job. What I was chasing from the start...some competence. He established the connection had not been reconnected as stated by at least 7 other employees and was at a loss to explain why I was getting told what things that were untrue. He informed me that some maintenance was being carried out on the network and that if I called back Sat(today) it would be a simple flick of a switch to correct Virgins oversight. Great! I now get confirmation of what I already knew, but most of the damage had been done, especially to my wallet, which is light at the best of times. I had been getting the runaround by lazy incompetent employees for almost 2 weeks. Saturday arrives (today) and I head to the payphone. I get through to an Asian man at approx 9:30 am. I explain the scenario and he says he cant be sure when my service will be re-enabled. He then commits himself to Sunday 10 pm and that if it is not on by then to call back the same day between the hours of 8.30 am - 12.00 am. That is no joke. He really said this. I then explained the hassle, the money, and the denial by virgin staff of being at fault and I felt that some sort of recompense was in order, due to the cost of all the Asian call centre calls. He replied with, "If you still have problems call technical support." It was like the guy was deficient in crucial areas (the brain) or like others before him just couldnt be bothered. I went home fuming. After a short time I thought to myself that the way employees respond to your problem is totally dependant on the character or lack of, of the person it is your pot luck to get landed with. With this in mind I headed back to the payphone to give it one last try to get some definitive answers or assistance and not just lip service. Bingo! I explained my situation to this particular employee, a lady. She assured me reconnection would happen in 24 hours possibly sooner and with some people a modem reboot sees the connection immediately come back on. I felt more hopeful this time. 2 weeks of endless call centre experiences, throwing £1 coins into the payphone like feeding monkeys peanuts at the zoo. I thanked her, and started to actually think the end of the futile calls to Virgin was close at hand, but I was also aware I had been told 24 hours some 2 weeks before, and here I was. Anyway I was immensely grateful for her just doing what she was paid to do. Her job. How sad a reflection is that of Virgins customer support. I read Virgin is getting more complaints because customers from Telewest and NTL are expecting much more from Virgin and I have to say, thats just tripe. In 7 years with NTL I never had to experience anything like this. Not even close. Waiting on the phone was the biggest NTL problem and they eventually sorted that out. Its sad but as bad as NTL were, Virgin is in a league of its own. It has been a thouroughly unpleasant experience, and got so frustrating at one point I wrote a letter the Friday night giving notice to Virgin I no longer wanted their service. Had the problem not been resolved today that letter would have been posted and I was calling Zen ADSL. Before I left the payphone I asked the virgin employee about my bill and would it be ammended to exclude charges for the days no service was available. She informed me that the bill would be halved approx to reflect this and the £5 surcharge fee would be waived. £5 for 2 weeks of incompetence, outright lies, insinuation of the incompetence being of my making, being blatantly fobbed off or get drawn into a pantomime of OH NO IT ISNT, OH YES IT IS, and to top it all, out of pocket by £30 or more through constantly being referred to an impotent call centre somewhere in Asia to try and convince them that the connection was categorically still not enabled, but I had no other options other than cancel my services or continue to follow all the shoddy advice given. I honestly thought that someone eventually would acknowledge that a dead "ready" light on the modem signifies the modem is not picking up an active connection to virgins internet infrastructure. It would have saved a lot of time, money and frustration if staff were trained to know what the modems lights are and what they indicate, as they can be used to pinpoint exactly who or what is at fault and these lights and the way they flash or flicker, or do not light up makes them essentially diagnostic lights. Anyway after all that I get the monthly £5 surcharge fee waived. To say I am insulted at being sent on an expensive wild goosechase and compensated to the tune of £5 is an understatement. I have been told by a friend not to expect a reply to this but am holding out hope I get a 1 in 5 employee. I would like to know if Virgin feel that to be fobbed off with £5 after going through all the crap I was put through is fair. Because I have to say I dont. Yours Sincerely Thomas keary

ComplaintsBoard
N
12:00 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Virgin Media - Horrible telephone service!

Last night (13th June 07) my telephone worked perfectly. Today it does not. After spending more than 15 minutes on their phone line trying to speak to something OTHER than a machine we were told the phone line was down and would take 5 DAYS to get an engineer out!! This is absolutely ridiculous! What makes this even more annoying is that the direct debit...

Read full review of Virgin Media and 24 comments
ComplaintsBoard
J
12:00 am EDT

Virgin Media Absolutely appalling service!

I don't know where to start with this service. It is absolutely appalling. No-one that I have written to or spoken to seems to know what's going on. The 'on demand' service only works sometimes. It disappears for up to 2 weeks with no explanation. I did not receive a copy of April 2007 bill. This may not have been their fault but what I cannot get them to do is send me a copy of that bill. I want to see what I am paying for. All they did was add.

Beware!

Read full review of Virgin Media and 142 comments
Hide full review
142 comments
Add a comment
R
R
Roy dube
, US
Mar 15, 2020 6:29 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Below is a picture of the information.

Is it true?

View 0 more photos
H
H
Hacker 0312
, US
Dec 25, 2019 10:34 am EST

Congrats! Ur mobile number has been award £1, 900, 000 in the ongoing 2019 VIRGIN MEDIA TELECOMS mobile draw. To claim contact Mrs. Cristina on: vtm20@outlook.com this is scam?

R
R
richard livesey
,
Jan 07, 2008 12:00 am EST

i have been with virgin media since november i got the large package with 2 neg bb. a representative rang me sayin o we can give u 4 services for £40 quid so i said hey yeah go on then what they did't tell me was my bill was gonna jump from £30 to £160 and then i would end up spending £150 ringing them up to complain and sort it out i have emailed them 3 times wrote 2 letters to them and rang more than 200 times and i'm still waiting for them to sort it out 3 months later

E
E
Edges
Sheffield, GB
Jan 10, 2010 8:08 pm EST

Im so tired of this companys excuses. Its about time Richard Branson stoped messing about with his space project and overhauls this appology of a broadband service. I was on the 10 mg service package and started to have connection issues, after numerous tech calls to my home in October 09 changing of modems and other such stuff after constant loss of internet problems, huge data packet loss Virgin informed me i needed to upgrade my internet to 20 mg. Thinking they knew what they were talking about I did so at further cost to myself trusting what they said. Were now in January its now worse than ever, more connectivity loss, more huge packet loss, more techs, more excuses, more phone calls, more rubbish spoken by techs and service departments, folks in India or some such place talking in an accent i cannot understand to be replace by scottish accents i understand less. The price I and other people pay for this broadband servicee we should have the right a better support service than this.

I have tried on several occasiosn to speak to someone who can actually do something about this continuing issue with my broadband to no avail, my next move is to report virgin media to the Trading Standards as the service and backup im getting is appalling and not fit for the perpose thier charging me for.

P
P
P JOSEPH
LEEDS, GB
Dec 29, 2009 5:44 am EST

Have had my telephone, internet and telephone suspended as I went over my limit (which I didn't know I had - around £200). After being with Virgin Media paying by Direct Debit for the last 3 years, this is how they look after their customers in the middle of the Christmas season when I have to make overseas calls as most of my family and friends are in France.

In the end, they wouldn't lift the ban for overseas calls as they weren't giving any alternatives, I had to ask if there was anyway I could settle the bill and have the ban removed. Not having been paid yet, I had to make the payment using my credit card.

Absolutely appalling customer service in the middle of the festive season, very upset, will definitely need to review my options in the New Year. Don't have anything nice to say about them ... especially not that arrogant customer service person I spoke to this morning who was constantly talking over me. I guess they have too many clients and are trying to lose a few.

Anyone has any comments about Sky's service? How do their prices compare to virgin?

N
N
Nicola Lowe
LONDON, GB
Jun 25, 2012 7:10 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I pay every month by direct debit £24-30 for a telephone and internet broadband service provided by Virgin Media. Since rejecting updating my affordable package from a forgein call centre agent. I was notified that my bill of £29.10 due on the 13th of June had been paid due to insufficent funds in my acccount. This is not true as I can prove that money was in the account and money is still in my account. If this was true there and there was not any money, I would received charges from my bank which I have not. The money was not appled for as far as they are concerned. When I called Virgin media collections department about the payment of now £75, they claimed that they re-applied for the £29.10 again on the 20th of June so thereforeadded charges. They transfered me to customers services 23/06/12 at 10.20am when I spoke to an ignorant adviser who would not answer simple enquiry questions of how this has come about. This person would not transfer me to a manager, so I waited until today an spoke to a foreign call centre agent who was pretending to be a manger and would not see to the truth of my complaint. I noticed that all my previous paid bills are no longer available on my online account and I cannot get hold of anybody willing to accept the mistake. This is fraud as I can produce history and proof of funds in my account before and after which they claimed to have applied for and being rejected for payment. This is spite for not being able to make me change my package for a more expensive one. This wrongful billing is a spiteful scam in order to rip of the Uk customers as they think we are all rich. My Virgin media account number is [protected]

M
M
melvyn
Newport, GB
Sep 12, 2009 9:46 am EDT

WHAT A BIG CON

I am not happy with the way Virgin Media is Conning it’s customer’s
with it’s so called Unlimited?
broadband downloading 'I'm extremely dissatisfied. Virgin Media say that There's no limit to the amount you can download you can do . this is a lie Virgin Media run a "acceptable use" policy1 so every time I am downloading a film or music, Virgin Media keep putting a cap on my services?

so how can this be called unlimited?
And There's no limit to the amount you can download ?/ when there is. it’s a big con. I think this should be reported to someone. then I will report it. Virgin Media need to make a of lot of improvements.

I am thinking about Cancelling my broadband telephone & mobile service with Virgin Media if this can not be sorted out to my satisfaction

i have had no reply from Virgin Media about this so far.

Yours sincerely,

Mr M Chircop

This was the reply I got from Virgin Media Today

Dear Mr. Chircop,

Thanks for your email.

Please note that Virgin Media is a merger of different companies and we deal with only Virgin Media National (Non-cable/ADSL Broadband formerly known as Virgin.net) related issues.

Unfortunately, I am unable to check any systems for other areas of Virgin Media. As it is in relation to Virgin Media On-Cable, you need to contact their Customer Services on [protected] (Option 4). The executives over there will help you further.

What A Copout

it’s called Virgin Media so they should sort this out for me

I will not contact their Customer Services .

J
J
j Phillips
Nottingham, GB
Aug 26, 2009 7:35 am EDT

Virgin Media is a dishonest and corrupt company! Earlier this year I took a call from one of their advisors who informed me that all their customers would be receiving a free freeview box within a few days. I didn't ask for one but didn't question it as I thought it was just a mistake on their part. It arrived and then we realised it was part of a package although we DON'T HAVE VIRGIN TV!. We haven't been connected since we were with NTL. So we put it in the garage and forgot about it. Then the bills arrived- £20 more than usual! We were being charged for something we don't have! My husband (his account btw) called them but they said we should have cancelled within 28 days- cancel what? We don't have the service to cancel! We only have telephone and broadband (another joke) . They told him he would have to pay£40 to cancel the service we don't have! They said we requested the box which is a lie. So they continue to thieve money from his account! He has written a complaint but heard nothing. Now what?

J
J
Jon-K
, GB
Apr 04, 2011 5:00 pm EDT

After failing to make my landline number X-Directory twice I had to change my number due to a constant stream of unsolicited quiet sales calls. Virgin Media then offered me "Anonymous Call Rejection" as a concession and apology for screwing up my previous requests (providing I pay 1/2 the cost each month). When I come to leave Virgin Media because I'm moving home they are now charging me £61 because I have unknowingly 'agreed' to a contract change and am apparently locked in for 1 year - which I was not informed of at the time. I have been a loyal customer for over 13 years, never made a late payment and never caused any hassle for them. They seem to be a ridiculous company which employs rude ignorant imbeciles who have no appreciation of customer loyalty or satisfaction. I certainly will not be using them again or any other Virgin service in the future. They've really isolated themselves from a good loyal customer this time. Also, when I had a fault with the TV box several years ago their engineer came and removed it. I'm assuming this ended up on a skip because over the next few months I was charged over £300 for movies I didn't / couldn't watch. They never refunded the money either and wouldn't stop the card for 1 month. Thanks Virgin - A truly exceptional and top service once again!

V
V
vandu
uxbridge, GB
Jan 06, 2012 11:42 am EST

I have taken a new virgin broadband and phone connection in Uxbridge, London.
The service is rubbish, they installed the broadband and left, without activating the account saying outage problem, whereas the online data shows excellant service in my area.Tried calling the customer care and they made me wait for 15 min and then disconnected the call.This was the scenario for 5 times when i called repeatedly, the technical team dont answer the call

No one is responsible for their job nor the installation guy nor the tech support...

The worst service I have experianced my life...will never recommend for virgin services.

ComplaintsBoard
T
12:00 am EDT

Virgin Media Regarding dead line

Re:

Ryan Pursey
Customer Loyalty & Resolutions Manager
Virgin Media
Matrix Court, Swansea SA7 9BB

In early April my telephone line was accidentally cut.

It took ten days for a technician to come to repair the line. When he did so he made a temporary repair and he claimed that another operative would call within the week to execute a permanent repair.

When eventually I rang Virgin Media they made another appointment for last Thursday 17th May. I explained that I was not going to be in on that particular day only to be told that it was not necessary for the technician to have access to the property since the phone line was external.

The phone was working perfectly except for the ten days the line was cut. When I returned last Thursday the line is completely dead. When I contacted Virgin Media on Friday 18th May, they said that the operative was not able to affect a repair since access to the property was not possible. But he did something to the external phone wire otherwise I would be able to receive phone calls as on the previous day.

They have now offered me May 29th as the only time another technician can come as they are short of staff.

Bearing in mind that the phone number concerned is a Church line there are a certain number of emergency calls in and out.

As if to add insult to injury I was offered

Read full review of Virgin Media
Hide full review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Virgin Media customer service

Phone numbers

+44 345 454 1111 +44 345 600 0789 More phone numbers

Website

www.virginmedia.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Virgin Media?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Virgin Media Customer Service. Initial Virgin Media complaints should be directed to their team directly. You can find contact details for Virgin Media above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Virgin Media. Discuss the issues you have had with Virgin Media and work with their customer service team to find a resolution.