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1.0 8 Reviews

VipMe Complaints Summary

0 Resolved
8 Unresolved
Our verdict: Engaging with VipMe at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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VipMe reviews & complaints 8

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ComplaintsBoard
Y
12:27 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

VipMe Returning two dress for refund.

Yvonne Scarborough/ Purchased On 02-26-2017 Batch No DW17022703326001/ 0B8/17022471922311NHP Brand- Zeraco/ Item-1611107M1 / Red Cheongsam Neckline Panda Printed Mini Dress; Color=Red;Size=4. Dress is way too heavy, uncomfortable just putting it on, I cannot imagine wearing it all day. Did not like material. Brand- Zeraco/ Item-BK5122508M/ Red Floral Butterfly Embroidery Sheath Mini Dress; Color= Red; Size=4 Dress too small. Dress not what I though it was going to be, though it had embroidery work on it. Dress is too dressy, evening wear not daytime. I need daytime dress. Thank you, for your time. Yvonne/ [protected]@gmail.com

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E
8:56 am EST

VipMe Never got my item!!!

I ordered a skirt from VipMe almost a month ago and still haven't received it yet! Help! My credit card was charged and I don't have the item! So dissapoibting! Will never order from this website again! They provided a tracking number however when u click on it, only a blank page shows up. I expect my money back or item shipped to me immediately!
My email address is [protected]@yahoo.com

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B
5:02 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

VipMe Incorrect merchandise sent

I ordered a coat from these people and they sent me the wrong color.
Now I have to return it at my own expense. This is the 2nd time this has
happened and I am never going to order from them again. Just a lot
of trouble I didn't need. Also they sent a lace jacket priced at $40 & it
was worth about $5. then they had the nerve to expect me to furnish
information about the sale to help them- when they wouldn't help me.

Bonnie Rice

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Is VipMe legit?

Our verdict: VipMe's operations, reviewed by Complaints Board, reveal a mostly legit stature albeit not without reservations. This assessment encourages users to navigate VipMe's offerings with a discerning eye, especially scrutinizing the fine print and any user feedback closely.

VipMe earns 64% level of Trustworthiness

Good Credibility Notice: VipMe rated around 64% by Complaints Board. Generally safe, but exercise caution in information sharing.

We found clear and detailed contact information for VipMe. The company provides a physical address, phone number, and email, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

VipMe has registered the domain name for vipme.com for more than one year, which may indicate stability and longevity.

Our scan shows VipMe website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Vipme.com you are considering visiting, which is associated with VipMe, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

However ComplaintsBoard has detected that:

  • There was some difficulty in evaluating or examining the information or data present on the vipme.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • Vipme.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The vipme.com may offer a niche product or service that is only of interest to a smaller audience.
  • VipMe protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to VipMe. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
G
12:04 pm EST

VipMe I never got my item

I order a necklace 2 weeks ago and I haven't gotten it yet. It said my order was successful but when I went to click on it, it said that I didn't order with your company. I would like my item as soon as possible and I'm worrying it did not work. It took money out of my account. Feel free to call me, @[protected], thank you and I appreciate your kindness of helping me with my situation.

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ComplaintsBoard
C
9:44 am EDT

VipMe Sizing charts misleading

Recently received a beautiful dress I ordered from VIPME in a size Large after I took considerable time to lull over measurements to decide what I needed. I normally wear a 6-8 or medium so I ordered a large (since my mom can do alterations)...well, it would not even fit over my shoulders to get it on. Armholes were extremely small & neck opening, bust width also. I had my daughter try it on, she loved it though it was snug across the bust. She decided to buy it from me since VIPME was only going to give me my shipping fee back which was free btw because the dress was $78. They told me their charts were US sizing which is pathetic because this dress in a large is obviously for small Asian sizing so buyers beware, the charts are misleading & returns not possible...do not buy! I will not purchase from them again. Major bummer, loved the dress.

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ComplaintsBoard
S
4:47 am EDT

VipMe No response

I have purchased two dresses from www.vipme.com website and wanted to return one dress. So I emailed customer service and asked them to give me a return label and a return address but they did not reply!
I can't understand why are they ignoring me!
I really liked everything I received and wanted to return the dress only because it was too small!

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MammaEJ
, US
Aug 04, 2016 8:27 pm EDT

I ordered a dress from them, and while it was beautiful, their sizing is way off. I also sent in a request, twice for return authorization, and too, have been ignored BUYER BEWARE.! I would absolutley NOT reccomend this site at all.

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Andrea Montoya
, US
Jul 19, 2016 1:02 pm EDT

I have a same issue. I order 6 clothes and 3 are small. I send the e-mail to ask the return authorization and return shipping address but they didn't respond. Now I am going to stop my credit card payment and I will it back to the company address. I don't feel comfortable to have business with them.

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Alice Chang
, US
Jul 18, 2016 2:19 pm EDT

I also can not reach them in any ways, no response from email and they don't have phone number. I have ordered a pretty good amount of clothes, I haven't received any of them. They are the slowest shipping company in the world!

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feistyspice
, US
Jul 12, 2016 7:25 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I too sent 2 emails asking for a return authorization request with no response. Apparently they don't take phone calls. I can't see a phone number anywhere! There is something really fishy here and I got buked out of $100.00!

ComplaintsBoard
G
2:39 am EDT

VipMe No response from customer service

I've purchased a dress from www.vipme.com and was very disappointed with my order because the size was incorrect. The dress itself was nice and pretty cute, so I emailed Vipme support and asked for a bigger size. Waited a few days but there was no reply, so I sent them another request but was ignored again.
I also could not find a return address and was actually stuck with a dress I could not even wear.
I would have ordered something again but I'm not sure about that.

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rsnow
, US
Jun 16, 2016 8:48 pm EDT

same experience here!
I've asked questions to their care@vipme.com and gotten answers back, but when my order came and i had to return it, there's no response, after three requests in the span of two weeks. I am going to ask my credit card company to dispute the charge.

ComplaintsBoard
C
5:36 am EDT

VipMe Disappointed!

Hello. I'm a Vipme customer and ordered from this site for a long time. Never had issues with my orders and customer service was always nice and helpful.
Recently wanted to order some items but could not log in into my account! I tried their "forgot password" option but I did not receive any emails. I thought it was a bug so I tried again but nothing happened. I contacted Vipme hoping to get some help but didn't receive any response back.
So disappointed.

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cuongcung67
, US
Nov 13, 2018 6:42 am EST

Order number 16111614245572NHP
$72.98
date OCT 2, 2016

NOT RECEIVED
PLEASE

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Adriana Labra
, US
Aug 03, 2016 12:45 pm EDT

Yes, Terrible customer service, they don't have it. Very slow shipping and I had to return one item (dress) by myself with no instructions, I'm waiting the return of my money but Up until now nobody respond the phone, neither the e-mail. I don't recommend this website to do purchases.

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WestCoastbuyer
, US
Jul 26, 2016 6:57 am EDT

I purchased two "silk" dresses from Vipme. Did receive my order but the dresses are polyester, not silk. I contacted the company for a return but they refuse to issue a return authorization. Be very wary of purchasing from this company. Their product can be had for much less money from competing companies for the same quality of merchandise.

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VipMe contacts

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+1 415 871 922

Website

www.vipme.com

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