When I joined this Co. for International Long Distance Calls I was told charges will not occur until the line was connected. Recently I discovered this Co. was charging for 0:01 second and beyond...I was not even finished dialing when I am charged for the call...
The complaint has been investigated and resolved to the customer’s satisfaction.
I have been a customer of VIP for six years and never had a problem that couldn't be resolved. The quality is great, rates are reasonable, but what I found was that their customer service is top notch. If I had a call that did not complete and was charged they promptly fixed the line and refunded my money. I say VIP Communications is still the best out there!