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4.2 1999 Reviews

Vinted Complaints Summary

0 Resolved
403 Unresolved
Our verdict: Engaging with Vinted at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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D
6:01 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Vinted non receipt of payment/theft from buyer/none postage payment

I am a seller on vinted. I sold 3 items. One item at a reduced rate. The buyer apparently pre paid for Hermes labels but on messaging her, she did not. So I paid for postage and posted the items. I have yet to receive payment for the 3 items or postage costs. I have been speaking with Eve and with singrida and now Tina from vinted and not one of them has processed this payment. So now I am out of pocket for over £40 And the buyer has got away with theft. I would not recommended vinted to anyone. I am 20 weeks pregnant, have a 2 year old son who is learning to cope with his father's deployment and have had additional stress and costs to deal with. It has made me quite sick but still vinted staff and buyers don't care. I will be finding every complaints site and leaving my review.

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5:25 am EDT
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Vinted couldn't confirm the item as sold

Hi! I'm a seller.

Basically, I've sold an item-the buyer chose Hermes but I couldn't send it for some reason so, I've sent the item through Royal 2nd class mail.

The buyer told me that she has received the item but she's unable to confirm and neither can I.

It's been two days, and I've been complaining since I came to know we both couldn't do it. So much inconvenience.

Pls help me out!

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Shopinstyle
, US
Apr 19, 2019 9:49 am EDT

VINTED is a SCAM discrimnating its users and acting unlafully and was reported to various officers in various countries for review of their platform. Soon there will be a TV (YT, INSTA) series about their unlawful acts.
Reportedly they block users or delete their content without any reason or based on fake and false reporting or based on assumption that product displayed is a fake.

By doing this, they breach rights of the users and the users should go and seek legal representation against VINTED. Vinted is not authorised to act as the "middleman" as their Terms say somethign different and they must not claim that a product is a fake. Only the owner of such brand may do so.

The affected users should claim damages and loss of profit from VINTED in case they were blamed by VINTED unlafully. In case your displayed products are in some significant value, that is possibly your damage and loss of profite in case they block you out.

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Maria177
, US
Dec 07, 2018 7:57 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Sameee, how did you solve it?!

R
R
Rhileigh
, GB
Nov 22, 2018 3:36 pm EST

The same is happening to me right now ! How did you solve this

ComplaintsBoard
B
9:14 am EDT

Vinted birdsong 101.

I listed items with Vinted last year. I them thought I had deleted them ( I had had no replies). However I have just received an automatically generated email saying that on of my bags had sold and I should arrange postage. As I have explained I was under the impression I had deleted the item. They do not appear under My Items in my account . I have contacted the buyer explaining. The situation. Please can you arrange to refund the amount to the buyer and I will try again to delete to my account.

The item was purchased by Kazan1962

I do not find your website easy to use and help is extraordinarily difficult to find...please resolve this matter.

Thank you
Carol Reynolds
Birdsong 101

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5:16 am EDT

Vinted royal mail

i sent an item to my customers address, however when I track the order it says that it has not been delivered. It has now been two weeks. I have now received a message saying item not received refund issued. I would like either the money i am owed or the item as my item is worth a lot of money. I have also messaged vinted 1 week ago privately but they have not got back to me.

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1:08 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Vinted my complaint

i sent item to person at address could not do tracking number but do have receipt from post office of proof of sending. I have messaged this person and no response. I have now received a message saying item not received refund issued. I would like either the money i am owed or the item returned to me. I t is my first time using vinted and would not use again looking at removing rest of items from account and closing. NOT happy person. Would not recommend.

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10:50 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Vinted asap

Hello
I sold and send by post my coat Isend multiple emails to person I sold no reply no payment was made.
I am not sure rules said payment has to be made before sending? I have an address she deleted all my messages and receipt I have proof. Please check girl name as raimondalk please cancel her membership or make her pay for the coat. Please let me know regarding buyer payment order?
Sincerely
Ingrida

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6:01 am EST

Vinted disappointed

Please, never order from them. The main reason is that most of the items are garbage, poor quality. There are a lot of website like this if you know what I mean. Why do we need another one, that also has a very terrible customer support and no protection for both: buyers and sellers.
Impossible to reach them and to get their answer regarding your issue. So if you want to buy something from them, order at your risk

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9:31 am EST

Vinted selling clothing g

I began listing on Vinted. I am a boutique owner, and some of my listings are my boutique items. I received an email that one listing was removed because "photo is from internet." They did not reach out to me before removing photo to ASK for proof that the photo was mine. They just assumed it wasn't and deleted the listing. I'm deleting my account.

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5:22 am EDT

Vinted never again

If you want a great service and high-quality items you knocked the wrong door.
This website sells garbage, terrible cheap products made by blind mice.
As I just said, be prepared to encounter a zero customer service. And I'm not joking, guys.
I personally desperately need their help. But it's been one month and I haven't received any answer from them. No call back. Nothing. Not even sure they are still operating.

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8:51 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Vinted vinted issue refunds to buyers damaging goods

Today Vinted have given £60 back to the buyer who bought my NEW boots sent in PERFECT condition. The buyer has damaged the boots and shown Vinted who have given her a full refund as she stated they were not as described. Apparently anyone can buy something, ruin it, then get it returned as it was not as described in the listing. Vinted have stated she will receive all her money back as long as I receive the item within 5 days. They will not give me the opportunity to prove they were sent in perfect condition and will not allow me to speak to anyone on the phone. Vinted will not show me the evidence she used which is apparently a video and nor will they cooperate in any way to help me with a criminal damage complaint. This company are not interested in supporting buyers against fraud. DO NOT PLACE ANY ITEMS OF VALUE TO SELL ON THIS SITE

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1:44 am EDT
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Vinted lost package and no help from vinted

I was supposed to get a package delivered on October 20th 2017. It never came. The USPS tracking said it was in my town, at my post office. October 20th is the last update on my package, that's the last update, saying it's in my town. Its now October 30th 2017 and no one has helped me. Vinted has done nothing but redirect me to other people who don't help and redirect me again. I got upset and called them out on it and then... silence. They were messaging me back pretty fast and then I told them I'm tired of not being helped and being redirected and I need actual help and then they stopped messaging me back. I want my package, I want them to pay me back for their professionalism. This has been a complete [censor] storm and I'm over it.

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Luciaz
, US
Dec 15, 2021 6:56 am EST

I sold a pair of prada boots and when sending it they haven’t they’re point of release updated so the receiver could never retire the parcel, but what’s worst is that now they won’t send it back to me either, I’ve been tirelessly writing to get either my money or my parcel and they always take DAYS to give me the same answer, you have to be patient, etc. This infuriating considering they even make you pay extra money for insurance and they’re not even able to held accountable for THEIR mistakes, since none of this would Ever happened if they would have their system updated.

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4:10 pm EDT
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Vinted cannot get a hold of a live person to handle issue

I am an ex-vintie and am completely appalled by the unprofessional messages that were sent to me that never answered any of my questions regarding the items I purchased from seller ckar32.
First of all all of this is extremely petty, I purchased a palette and 2 shirts from this seller and because she didn't package her product correctly the palette was damaged upon my receipt. I then told her I was returning the palette and when I finally looked at the shirts one of the shirts was also damaged or it was messed up on the bottom and she did not state this in her images or list in the description. I then told her I was going to return the palette and 1 shirt. She was obviously upset since she messaged and she stated she wouldn't honor the return. I said it was ok I wasn't going to argue but I was sending it back anyways. I was then told after she received the product that I wasn't going to get my refund until I returned the entire bundle so I shipped the other shirt back even though I sent several messages to your department to assist me in paying for the shirt as there was no way for me to find where to pay for that 1 shirt. So I mailed it back to the seller. And last night I was told my account was blocked... For what reason... At this point all I want is my refund for the palette she poorly packaged and 1 shirt. That is all... I never want to buy/sell from this site again. The representatives assisting me were of no help at all. Can someone please call me and clear this up asap. Thank you, lisi [protected]

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12:14 pm EDT

Vinted £5 voucher

Hi I have bought an item today which was £6 and the voucher didnt apply.
I am really upset as I would have not bought this item if I did have the voucher.
I dont have much money and I need you to send me the £5 back please.
My account is regustered to this email : [protected]@live.fr
And my voucher was valid until tomorrow I have received a reminder that is why I used it today.
Thank you for your help
Elsa Guerin

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3:37 am EDT

Vinted don't trust them

Please, ever use them not be upset. Really.
Don't spend your money on their crappy items with a crappy quality.
You will probably want to return them but unfortunately, it won't be so easy to do. They simply have no customer service and your issues will always stay yours. Nobody will help.
According to their policies, the shipping back is not for free, but even if you do everything, don't think they will refund or replace.
I warned you.

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11:45 am EDT

Vinted non payment for sale

I never received payment for a piece that I sold weeks ago. I contacted vinted twice inquiring about the status of my payment but never received a response. I received an automatic email response after my first email inquiry that my issue had been resolved but I still never received payment. What is going on? They do not respond to emails at all.

I then received an email that I had sold another piece and the shortly after, that the buyer had changed their mind. The piece disappeared from the website. When I emailed vinted to repost the piece, I never received a response. The piece is still not reposted.

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8:35 am EDT

Vinted $500 in fraudulent charges

Hi I'm contacting ya'll about a Huge fraudulent charge for 500+ dollars. Now Ive already filled a fraud claim with my bank but I want to know if it was an accident or if it was actually fraud. I have not used this site in at least a year. Please contact me as soon as you can. Im more than a bit aggravated because now my accout is on hold for the next week or longer.

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7:45 pm EDT

Vinted postage and packaging price

Hi I was wondering if you can help me? This category isn't on vinted help page so every query option I have written on, i haven't got a helpful response back. When I try to buy an item it doesn't give me a price option it automatically adds £1 to the sellers P&P stated price. It does this every time I buy which is a lot of extra £1's and is getting annoying. I have tried deleting the app & trying different things. The only thing that works is asking the seller to lower the item price by £1 or reset P&P. The seller is always confused by this and sometimes ignores my request. Please can you help or put me in contact with someone who can Please. I would buy so much more if this wasn't the case.

Kind regards
Tonimac
[protected]@hotmail.com

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5:01 am EDT

Vinted money owed to myself

I contacted the Vinted Support team via the app back on 17th August 2017 regarding some jogging bottoms I purchased which had defects which weren't mentioned in the description. The support team then messaged me back to say that they had contacted the seller and that I was to return the item within 5 days & provide proof of my postage and then they would reimburse myself. I then posted the jogging bottoms back to the seller the following day and as requested and uploaded proof of the postage. I have since sent a further 7 messages to the support team to find out what is going on and they have read the message and not replied. I have spoken with the seller and she has confirmed she has received the jogging bottoms back but I am yet to receive my money. For a so say 'support' team, the service is despicable & I can confirm once I finally give this problem resolved, I will no longer be using Vinted to purchase any items.

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10:42 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Vinted never received items that I purchased

I would like to submit a complaint against Vinted.com, a site where you can buy and sell secondhand clothing and accessories. I love the concept of a marketplace that facilitates reusing pre-loved items. However, their customer service is very disappointing. I purchased three sets of earrings from a seller on July 18th. I received an email from Vinted that the items had been delivered this past Friday, July 21st. However, I never received the items, although the tracking information says that they were delivered to my zip code (my exact address is not listed on the tracking information). These things happen - sellers make mistakes when addressing packages, or they get lost or misdelivered. However, I do expect the business to reimburse me if anything goes wrong; this is part of good customer service and helps to build trust with customers. I messaged Vinted customer support on Monday, June 24th saying that I never received my order. They responded today, July 26th, saying that because it had been more than two days since the package was supposedly delivered, that they couldn't help me and to contact my local post office or resolve the dispute directly with the seller. I don't think this is an appropriate response, and it ensures that Vinted's services are too risky for me to use again. I need to trust that when I hand over money I will receive something back for it, and that did not happen in this case. Vinted essentially stole money from me, and I'm not happy about it.

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1:08 pm EDT

Vinted money owed to me

I have sold and delivered several items of clothing on the Vinted website. For quite sometime Funds are not being transferred from my Vinted account to my bank account due to insufficient funding being available . The amount owed to me is $78. I have attempted to contact Vinted support to no avail. Please help me recover the money owed to me or point me in the right direction. Thank you.

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Vinted Customer Reviews Overview

Vinted is an online marketplace that facilitates the buying, selling, and swapping of second-hand clothing and accessories. The platform offers a diverse range of products from various brands, catering to different styles and sizes. Users can list items they wish to part with and browse for pre-loved fashion. Vinted provides a system for secure payment transactions and communication between members. It aims to make the process of refreshing one's wardrobe more sustainable and wallet-friendly.

Vinted In-depth Review

Website Design and User Experience: The website design of Vinted is clean, modern, and user-friendly. Navigating through the site is a breeze, with intuitive menus and clear categories. The search function is efficient, allowing users to easily find specific items. The overall user experience is seamless, making it a pleasure to browse and shop on Vinted.

Product Selection and Variety: Vinted offers a wide range of products, catering to various styles and preferences. Whether you're looking for trendy clothing, vintage accessories, or unique home decor, Vinted has it all. The selection is constantly updated, ensuring that there is always something new and exciting to discover.

Pricing and Affordability: One of the standout features of Vinted is its affordability. The prices of products on the platform are often significantly lower than retail prices, making it a budget-friendly option for shoppers. Additionally, users have the option to negotiate prices with sellers, further enhancing the affordability factor.

Quality of Products: While the quality of products on Vinted can vary, the platform has implemented measures to ensure transparency and reliability. Sellers are required to provide accurate descriptions and clear photos of their items. Additionally, buyers have the ability to leave reviews and ratings, allowing others to make informed decisions about the quality of products.

Seller and Buyer Protection: Vinted prioritizes the safety and protection of both sellers and buyers. The platform offers secure payment options, ensuring that transactions are conducted safely. In the event of a dispute, Vinted provides a resolution center where users can seek assistance and find a fair resolution.

Shipping and Delivery: Vinted provides a seamless shipping and delivery process. Sellers are responsible for shipping the items promptly, and buyers can track their packages to stay updated on the status of their orders. The platform also offers options for international shipping, allowing users to shop globally.

Customer Service and Support: Vinted offers excellent customer service and support. The platform provides a comprehensive help center with detailed FAQs and guides to assist users. Additionally, users can reach out to Vinted's support team through various channels, including email and social media, and can expect prompt and helpful responses.

Community and Social Features: Vinted has a vibrant and engaged community of users. The platform encourages interaction and communication among users through features such as comments, likes, and follows. Users can also join groups and forums to connect with like-minded individuals, creating a sense of community within the platform.

Mobile App Functionality: Vinted's mobile app is well-designed and offers a seamless shopping experience on the go. The app is user-friendly, with all the features and functionalities of the website easily accessible. Users can browse, buy, and sell items with ease, making it convenient for those who prefer shopping on their mobile devices.

Overall Satisfaction and Recommendation: Overall, Vinted is a fantastic platform for those looking for affordable and unique fashion and lifestyle items. The website design and user experience are top-notch, making it easy and enjoyable to navigate. The wide selection of products, combined with the affordability and seller and buyer protection, make Vinted a standout choice. With excellent customer service and a thriving community, Vinted is highly recommended for anyone seeking a reliable and enjoyable online shopping experience.

How to file a complaint about Vinted?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, briefly summarize the main issue you have encountered with Vinted, ensuring it is clear and concise.

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Vinted. Include key areas such as:

  • The nature of the issue, whether it is related to buying, selling, shipping, refunds, customer service, or account management.
  • Specific details about any transactions you had with Vinted, including item descriptions, dates, and communication with the seller or buyer.
  • Steps you have taken to resolve the issue, including any contact with Vinted's customer service and their responses or lack thereof.
  • The personal impact of the issue, such as inconvenience, financial loss, or other negative outcomes.

5. Attaching supporting documents: Attach any relevant documents or correspondence that support your complaint. This could include screenshots, receipts, or emails. Be cautious not to include sensitive personal information in the attachments.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Vinted. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it is a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint or review to ensure that all information is clear, accurate, and complete. Check for spelling and grammar errors, and verify that all relevant details have been included.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint or review about Vinted on ComplaintsBoard.com.

9. Post-Submission Actions: Following submission, regularly check your account on ComplaintsBoard.com for any responses or updates related to your complaint or review. Engage with any follow-ups to ensure your issue is addressed.

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Contact Vinted customer service

Phone number

+1 (415) 548-1041

Website

www.vinted.com

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