The complaint has been investigated and
resolved to the customer's satisfactionResolved Villas del Palmar-Flamingos Nuevo Vallarta Mexico — fraudulent timeshare sale
resolved to the customer's satisfaction
Do not agree to attend time share sales presentation of buy from any time shares in Puerto Vallarta. Our specific experience was with Villas del Palmar Flamingos in Nuevo Vallarta.
From the moment we stepped off the plane we were accosted by people claiming to be "American Express Travel" our transportation connection to our hotel.
We were talked into a time share presentation and subsequently agreed after hours of pounding to buy a 2 bedroom lock-off unit at the above hotel.
Our story is pretty much identical to the other complaints written about this resort and their fraudulent sales tactics which basically boiled down to the fact that what we were told and what we received were completely different.
Our sales person, pleasant and extremely chariming, South-African native, Gareth Jones, systemically piled untruth upon untruth to sweeten the deal. When called out on these untruths via email, the replies stopped.
We are now dealing with Bill Conley, a part of the sales team out of San Diego California (Resortcom.com), on Camino del Rio South in San Diego. He has offered to 'change' the deal, however, did not address a single complaint that we presented to them. Our first phone conversation was pleasant enough, however, after their sales meeting where our disputes were presented, the second email had a hostile attitude attached to it.
We are not letting this go; and are enlisting the help of a consumer advocate group that has dealt with these unscrupulous business men and have been, according to their claim 100% successful in getting people out of their timeshares. They are listed with the Better Business Bureau, as well, with a A- rating.
Good luck to all of those in this unfortunate situation. The world is not a good place anymore and full of TAKERS!