The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Villas del Palmar-Flamingos Nuevo Vallarta Mexicofraudulent timeshare sale

Do not agree to attend time share sales presentation of buy from any time shares in Puerto Vallarta. Our specific experience was with Villas del Palmar Flamingos in Nuevo Vallarta.

From the moment we stepped off the plane we were accosted by people claiming to be "American Express Travel" our transportation connection to our hotel.

We were talked into a time share presentation and subsequently agreed after hours of pounding to buy a 2 bedroom lock-off unit at the above hotel.

Our story is pretty much identical to the other complaints written about this resort and their fraudulent sales tactics which basically boiled down to the fact that what we were told and what we received were completely different.

Our sales person, pleasant and extremely chariming, South-African native, Gareth Jones, systemically piled untruth upon untruth to sweeten the deal. When called out on these untruths via email, the replies stopped.

We are now dealing with Bill Conley, a part of the sales team out of San Diego California (Resortcom.com), on Camino del Rio South in San Diego. He has offered to 'change' the deal, however, did not address a single complaint that we presented to them. Our first phone conversation was pleasant enough, however, after their sales meeting where our disputes were presented, the second email had a hostile attitude attached to it.

We are not letting this go; and are enlisting the help of a consumer advocate group that has dealt with these unscrupulous business men and have been, according to their claim 100% successful in getting people out of their timeshares. They are listed with the Better Business Bureau, as well, with a A- rating.

Good luck to all of those in this unfortunate situation. The world is not a good place anymore and full of TAKERS!

Responses

  • Ps
    PseNoMore Aug 25, 2010
    This comment was posted by
    a verified customer
    Verified customer

    Resortcom.com is extremely difficult to deal with. First of all, they make everyone, for every reason, hold in a long telephone queue. They operate as a Faceless organization rarely giving out their names or a way to follow-up. They never give out a manager's name or a way to follow-up. It's always their way or no way.

    1 Votes
  • Sa
    Sam HI Nov 21, 2009

    Hi there,

    Was your consumer advocacy group effective? We just used the lawyers at www.timesharescam.com and they were able to cancel our contract within a matter of months. Very effective and professional staff. We didn´t think we would ever resolve this headache, but now we are financially free.

    Sam

    0 Votes
  • Je
    Jeoy Henderson May 01, 2009

    I dealt with another scam artist from resortcom.com (her name is Yvonne Waterbury). I got taken for about 20 grand, with fees increasing every year. I tried to give up my time share and was threatened with collections and a lawsuit. Now, they're saying that if I pay my fee for this year, I can revoke my membership. Is this the best deal I can get? Seems like another way for me to continue paying more.


    Yvonne Waterbury
    Loan Portfolio Managemer
    404 Camino Del Rio South 4th Floor
    San Diego, Ca. 92108
    [protected] Ext. 1053
    [protected] Fax
    [protected]

    0 Votes
  • Pa
    Pat Mar 31, 2009

    I am having a problem with resortcom.com. What consumer group is helpful???

    1 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.