Village Inn Restaurants

I was trying to find a "kudos" or "comment" section on your website and unfortunately this is the only form I found to submit a positive comment regarding one of your employees at Village Inn restaurant located at 2340 Yale Blvd S.E. Albuquerque, NM 87106.
On Thursday, November 14th my family (5) and I had an extremely long day and agreed on having dinner at a local Village Inn. Reluctantly, I agreed to have dinner at the above mentioned location. Previously we encountered horrible customer service, extremely long wait times and unsatisfactory food.
It was a little past dinner time for our younger kids who are 8 and 9 and have a recently turned 16 year old (on 11/13) so they were grumpy and ready to eat.
Annette was our waitress and approached our table with an upbeat, yet not annoying or fake personality and dealt with our not so pleasant and tired and "ready to have dinner" attitudes with grace. I've had so many horrible experiences here that I was ready to have another one but tried to have a positive outlook.
Annette was so patient, kind, genuine and was so pleasant to deal with. She was sweet to our kids and the family. She talked about the menu, the food, and made recommendations for each of us. She was confident when she spoke and didn't hesitate to make suggestions as I am so indecisive. (Haha)
Near the end of our visit, my kiddos asked if we can go back for pie day when Annette is there. (Only when Annette is there) We were saddened to hear you need to buy an entree plate to get the free pie. (It gets pricey for a large family) (Even just for pie) However, we will make it work so we can go visit Annette.
I know the restaurant business is extremely difficult to work in and you often hear the negative and not the positive. I hope Annette gets recognition for her hard work, her knowledge, her dedication and for the compassion she has for her job. It shows through her serving not only her customers but her community as well. I hope she realizes that she turned our night into a great one with her positive attitude. I know keeping a smile on your face while dealing with customers isn't always easy.
THANK YOU Annette! We hope one day soon we can go back!
Keep that beautiful personality up because you never know what someone is going through and how much you can impact someone's life just by being kind.
You love your job and it shows by your actions.
From our family to yours, may God bless you always.
Carlos, Olivia & kids
[protected]
[protected]@icloud.com