Viking River Cruises reviews and complaints 1
View all 615 complaintsViking River Cruises - Impossible to file a complaint with them!
When I tried to change a final night's hotel date by one additional night on our Nile cruise, I was told by the telephone rep and her supervisor that such a change is impossible. Later, on site, the hotel was more than willing to make the change--no problem! Bad customer information and service from Viking for an expensive trip.
But even worse, when I wrote the company president, my letter was totally ignored and I have heard nothing from his office--except letters that encourage us to go on another trip. There is no easy way for cleints to file a complaint or concern, and that is also bad business.
We had a great first Viking trip in China, and except for this glitch, we enjoyed Egypt. You are almost there, Viking! Why do I have to write letters like this one to get your attention?
The complaint has been investigated and resolved to the customer’s satisfaction.
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Honestly, I really don't know. It puzzles me, because we like to be proactive and certainly responsive anytime someone has a less that stellar experience with us. Would you please contact me at Tellus@vikingrivercruises.com so that we may research why your letter has not been responded to ?