Victra / Diamond Wireless
reviews and complaints

This unpleasant and disrespectful situation took place at the Victra location at 13100 Central Ave SE, Albuquerque New Mexico 87123

It was a great experience until they screwed up by swiping/deleting my wife’s old phone without asking her to check it to make sure that all of her notes and information were transferred completely! Well, it didn’t transfer correctly, and She lost so much of her personal information because of their mistake! A simple task that they missed that caused my wife’s experience to turn into a horrible experience, because of her losing so much of her personal information! We are so mad and disappointed! They took no responsibility for their mistake and told us it was her fault for having the wrong app for her notes, not even an apology to help the situation. We went back a couple weeks later to retrieve my receipt for my iPhone that I had purchased that day also, which they never emailed it to me like they promised. When I asked if they could re-print my receipt for me, they asked me to refresh their memory so when started telling them what happened, they got very upset and started arguing with me and said I was not welcomed in their store and would not help me with printing my receipt or anything else and asked me to leave the store. Also, Our Samsung receipt says on the back page that I can return any devises and accessories within 30 days, which they said they would not do for me either. I wanted to return two of the charging blocks that we purchased for $39.99 each, because we found them much cheaper elsewhere. They were disrespectful and rude in telling us that they would not do anything for us and telling us to leave again! Another disrespectful and horrible experience that we experience for a customer for over 20 years. We have lost all of our trust in Verizon and especially in Victra.

I went to the store on May 20, 2022, My old phone was dead and could not be charged. The associate said, I can give up an updated Motorola Phone. I was never told what the price was and if there were other options. I said will my plan payment change and he said no it will not. After he transferred the data from my old phone to my new phone he asked me if I needed a case and a screen protector , I said yes. He gave me no options or prices. He picked out a case and a screen protector. After he put on the screen protector and the case, he told me my balance was $154.38. I asked him what are the charges for the screen protector and the case and tax on the phone He never gave me an invoice or a receipt for my credit card. After calling there he was very curt and said he would email an invoice. I asked him if there was an activation charge and he said $35. I could not figure out how he arrived at these figures. On May 21 I called back and he said he would email an invoice. I asked him how much the case and screen protector was. He said, 40 to 50 dollars. I said can you be more specific. He was again curt and finally I got the invoice and none of the figures matched

4

I have been with Verizon since 2019 and have 4 cell phone lines and was very happy before upgrading to the Apple iPhone 13s. Due to this upgrade, my current monthly bill went from $300 to $850 a month. I went to VICTOR 9337 BALTIMORE NATIONAL PIKE, ELLICOTT CITY, MD 21042 many times and spoke to Verizon Billing over the telephone spending hours together STILL MY BILLING ISSUE NOT RESOLVED.

Whenever I called Verizon Billing they were asked me the go to the VICTOR store and the VICTOR store manager can be FIXED the promotions and I WENT to many times and spoke to Manager Mr. Tylor. I met the area In-charge - Ms. Jess on 12/12/2021 she said will review my account will fix this issue the first week of January 2022, still did not hear from her. I don't know who to reach out at the point. I am ready to pay every month around $800 for the wireless bills.

Once again, I'm requesting to you resolve my promotions issue and advise me whether I need to continue with VERIZON or move out.

I was scammed and lied to and changed my mind with in an hour and they said it was too late my previous phone had already been destroyed I am now stuck with a unlocked device I just paid my phone d off to be lied to and stuck with a unlocked device for over a year and more than 4 times as much than I was paying never agreed or was told anything like this plz someone help

I had called them about 3 years ago when they had given a phone # to the banks, I had told them I wanted to cancel & they said, ok & hung up didn't think about it until know.. I'm still being charged, something I told them years ago to cancel & still being charged 7.99 plus another 7.99 for two phones that I told them I didn't have.. I want to be reimbursement for this.. for at least 3 years..
I only made calls & they still didn't cancel... william & lorie seagren

Cannot reach company to cancel insurance. This has been going on for many years They stopped charging my credit card for ayear and then started charging it again. Trying to get credit card company to refuse payment. Have not owned the phone on their insurance for 4 years. Will never deal with victra again and i will let everyone i know to not take a chance on victra or diamond wireless. This is fraud

This Diamond Wireless service charge went with a phone and remote internet equipment (for use in the car) that we purchased in October 2016. In October 2018 we turned in the phone (i6) and the remote which we never used. Diamond continued to charge us $7.99 per month and we tried contacting them but were unable to get any response. We contacted Verizon and they told us they were no longer working with Diamond. We contacted US Bank Visa and they tried to contact Diamond and then refunded ten months of charges. A person at Visa stated that they contacted the company and that we should no longer be charged. The charges continued and we contacted Visa again. They were attempting to contact Diamond without much luck. We tried three different numbers and an email with no luck. Recently looked at this again and noticed this time that we are not the only people having problems with Diamond. At this juncture we just want the charges to stop. Visa says we need to contact them directly but we can't.

have been trying to cancel diamond wireless, keep getting the run around, Is this a scam company, , how do I finally get rid of this? today is the latest time I have called, they give you the run around . keep taking 7.99 out for each phone. (2). all I want is to cancel this . there is an agent but you rally can't understand them.
suggestions would be helpful as how to cancel
thank you

For the last few years I have been trying to cancel the phone insurance plan that I had purchased along with a cell phone at a Verizon retailer in Nevada in about the year 2009. It is a monthly recurring charge for $7.99 that is no longer relevant because the phone that it was purchased for is no longer owned. I've tried calling Verizon directly, but was informed that since it is a plan from a licensed retailer I would need to call the company that started the diamond wireless insurance plan as it is not through Verizon, but the retailer. I have never received any call backs or emails regarding this issue.

I tried calling Diamond Wireless to cancel my cell insurance but the only phone number I can find is no longer in service. I need the insurance cancelled since I no longer have the Samsung S4 phone so I need that 7.99 monthly payment stopped now. My name is Ellen Sylvanie, my phone number is [protected].
Thank you for your attention to this matter.
Ellen Sylvanie

I was told when I bought my phone back in October and I trade it in a device I will get a $300 credit for my new phone it's been since 7 months and I still have not received any money or any word on whether or not this is going to be resolved.I have spoken to several customer service Representatives at the retail store and at their corporate office.

verizon wireless needs to hire ACTUAL men who are somewhat committed to
their jobs, rather than girly ditzes who have time to be staring out the
window and looking at their cars...as if fords are anything regal and
awe-inspiring.

it was 11:30ish on april 10th, i was pacing around the parking-lot
because my bad back was hurting from sitting in my friend's car as he
ordered food, and i stopped to look at myself in the reflection of a
nearby car's window. i didn't touch the car or the window, i wasn't
even close enough to accidentally touch it, but the next thing i know,
some paranoid vagina (well, he was a man, but he acted like a vagina)
comes up to me and says, "hey, man, that's my car, is everything okay".
so i told him that i was just checking my reflection in the window. i
didn't think anything of it, but the next thing i know, the police
arrive and i'm being questioned by them. the little paranoid vagina had
called the police because i was checking up on my eye's
corneal-transplant, and i dared to do so using his car-window as a
mirror. i didn't lay a hand on the vagina's car, i was probably two or
three feet from his little girly-car, but this paranoid numbscull calls
the police like his girly vagina-hole is being violently raped with a
carving-knife.

i will never visit that verizon store for ANY phone-related issue,
especially not to buy another phone...and i will tell the world about
the paranoid little vagina who works there, how he called the police
because he saw someone using his car-window as a mirror, and who seems
to have an idiotic sense of pride for his stupid-assed ford. what kind
of [censored] takes pride in a ford? what kind of GIRL calls the police and
feels threatened by someone who's pacing around the parking-lot and
stops to gawk at himself in a car's window? man up, little lady, grow a
pair and realize that the world isn't centered upon you and your car.
realize that you car is as worthless as a bunch of blood-droppings from
any little lady's vagina, too.

please answere me
Your costumer
Nador Stahl

---------- Forwarded message ---------
From:

Dir Seller
I have bought and paid this iPhone on Februar through eBay. It was defected and after communicating with you I have sent it back to you . Unforrunately it was detained in the CBC on entering the USA . By now you should hae received it or at least received infromation about where it is . By now I do not have an iPhone and the money is in your hands .

ransaction date: 10 February 2018
Transaction amount: ‪-$349.95 USD‬
Your transaction ID: 9AV40061YC0056135
Item number: [protected]
Item name: Apple iPhone 7 - 32GB 128GB 256GB GSM "Factory Unlocked" Smartphone All
Colors* [32GB, Jet Blac

please answere me
Your costumer
Nador Stahl

Hello!
My phone has not been charging properly for the last few weeks and out of necessity I got another phone temporarily which s iPhone 8. Your employee told me I couldn't get another 6s back since I already have an 8 (who has its own insurance from somewhere else).
I was told they can't help me to get my 6s back and they advised to terminate my insurance with you. I called back and found out that if the phone has been defective for no more than 60days, I could get a new one from you. But since I closed my insurance with you as advised by your employee, I can't get a phone from you now .
Please help me solve this matter as is not my fault I was given wrong information by your employee this morning. On 02/22/18
Thank you!

After being Verizon customers for years, in December 2017 we went to the Verizon Retailer Store in Alameda, Ca operated By Victra, an authorized Verizon retailer an we purchased 2 iPhone 8's, 2 wireless chargers and 2 cases to protect them. We were told that since we were buying these items we qualified for a "FREE" Asus tablet due to the promotion they were having. Since we already have an iPad, we didn't really need it but since it was "FREE", we decided we would accept it and give it to one of our grandsons. We finally signed for the 2 phones, received our "FREE" tablet and accessories, paid $546.20 and left the store.
A month later we received our first bill for the new phones and found our cost more than doubled. Looking through the details, we found they had signed us up for phone insurance, which we did not request or approve and there was another phone number added to our account which we did not request, approve or sign for. This line had a $40.00 activation fee and a $19.00 a month service fee along with a 2 year commitment. We did not request this and were not informed this was part of the "FREE" tablet.
We spent much time at the store and after much ado they removed the insurance but not the additional line and upsell items we were charged for without our knowledge...they said we would have to work with Verizon to solve that issue and when we called Verizon they said they could not remove the line because Victra has it's own rules and Victra would be responsible for removing that line. After a second visit to Victra regarding this issue and a second run around and refusal to correct this fraudulent act...we are on the hook for over $450.00 for the 2 year commitment and have filed a consumer complaint with the office of the Attorney General.