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Victoria's Secret / customers service

United Kingdom

Good afternoon
I visited today Westfield Stratford London store at 14:20 and i was really disappointed. In 10 minutes i was there looking for somebody to help me with the size not one person say hello or asked me if i need help. Store at the time wasn't busy at all. One of the staff at the front was chatting security the whole time not caring what's happening in store. I finally say hello to one of the girls and when i asked for help she said she is with another customer but minute after saw her standing doing nothing.
I never complained before but customer service in this store wasn't good. I believe you have some lovely staff in this store but for sure wasn't working today.
I hope this will help to improve customer service in Stratford, but im not sure if i want to come back.

Kind regards
Lucia

Fr
Jun 11, 2019

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