The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
vibant whitening.comcharged my creditcard

J

they sent me a 15 day free trial. I thought after the trial i had the option of signing up for their services. however they automatically signed me up and charged my card. I did not see anywhere to cancel it or they would charge me. I think this is a shady way of doing business. They need shut down and i want my money back. The product was not that good anyway.

Responses

  • Di
    Disagree Aug 18, 2009

    I also had the same experience with just ordering the 15 free trial and notice a charge to my Credit card for $88.97 which I only agred to the charge of $1.00 for shipping of the free trial. I called them and they said I have to go on website to cancel which i didn't agree to anything all I want is my money refunded back to my card.

    1 Votes
  • Ed
    Eddie Riff Aug 21, 2009

    I also was duped into this trial offer. I'm in the process of trying to receive a full refund, but they keep giving me a run around. Also their support email address is unreachable. The mentioning of the membership charges of $88.97 are displayed in very fine print of a light colored font (something like a font size of 8), which with even my perfect vision is a not very clear, and buried in a large paragraph of text, with a shaded colored background. This obviously is intentional and a shady practice. Hopefully I will receive a full refund, after persistent contacts to this company. I'm posting this to warn others and hopefully they won't experience the same hassle. the web site is- www.vibrantwhitening.com. Their address is- 4470 w. sunset blvd #270. Los Angeles, California 90027, and their support number is- [protected].

    1 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.