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1.0 717 Reviews

Viagogo Complaints Summary

3 Resolved
704 Unresolved
Our verdict: Engaging with Viagogo at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Viagogo reviews & complaints 717

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I
11:24 am EDT
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Viagogo Manchester united vs inter milan - international champions cup 2019

So I bought my tickets and then right away got an email saying it's cancelled and that my card WAS NOT charged. Of course it's now on hold and I can't contact them because there are no channels whatsoever so simple requests like to release the floating transaction or to provide me with void slip or cancel the damn transaction for real, could not be done. Contacted my bank and of course it's always the merchant who's supposed to cancel otherwise I have to wait 14 working days for the funds to be back. It's not a small amount and I can't even have access to my own money. Scammers.

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8:01 am EDT

Viagogo Tickets and seating

On the 9 February 2019 I booked and paid for two(2) tickets to see Tom Jones at Vivary Park Taunton. After checking availability I booked two seating with good visability which was confirmed. Unfortunately, I cannot find the confirmation of this. Nothing more was heard until nearer the 14 July when I was informed my tickets would be arriving on the 9 July 2019.

Yesterday I collected my tickets and checked them only to find I had been allocated two General Admission Standings. I did not pay £158.13 to stand for several hours - my wife and I cannot do this. I have had two knee replacements and my wife cannot stand for any length of time.

I have made several attempts tp call Viagogo Customer Services who said they could not help me. If I sell the tickets I lose money - If I go to the venue we would probably have to leave early. This not only been a costly exercise but the service and communications has been appalling. It probably wont matter to anyone but I will not be using Viagogo again. My General Admission numbers are GA3115 and GA3116.

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A
11:22 pm EDT

Viagogo Sale of a fraudulent ticket on 11/6/19 for the monkees concert in brisbane on 12/06/19

On 11/06/2019 I typed into Google that I wanted to buy a ticket to the Monkees Concert in Brisbane, Australia. The Viagogo site came up and provided the cost of $129.05 and I purchased a ticket for 12/06/19. When I printed out the receipt I noted that extra expenses had been added & the total cost was now $175.79. I printed out the ticket & noted that it was at the Queensland Performing Arts Centre & the ticket was in their format & the price on the ticket was only $89.90. I emailed viragogo immediately & demanded a refund. They offered to re-sell the ticket for $129. I made several other emails to viragogo including threatening to go to the police without any success.

I went to the concert the next evening & I was notified on arrival by the box office that I had purchased a fraudulent ticket and they gave me a letter to take to my bank to obtain a refund. I had to purchase another ticket for $106.20 to attend this concert.

Paypal notified me on 11/06/2019 that $175.79 would be charged to my account which is a debit account but this never appeared on my bank statement. I noticed a week later that the $175.79 had been charged to my MasterCard credit card account. I immediately went to my bank who are trying to get a refund for me. I then went to the Queensland Police, Stafford, Brisbane who gave me details for the Internet/ScamReporting site http://acorn.gov.au. Acorn advised me by email that I would need to the contact the Complaints Board in Switzerland because the criminals are operating from that country.

Please catch & get the Swiss Police to charge viagogo with fraud because many people on that evening that I attended had been scammed, & they are also selling tickets for around 20 different events in Australia.

Thank you
anne. [protected]@bigpond.com

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V
4:34 pm EDT

Viagogo Ticket for the wrong date

I've bought a ticket for a WImbledon game on the 8th of July, but received tickets for the match on the 2nd of July. ]
I've oppened an issue on the website, and Viagogo offered me a PARTIAL refund to solve my problem, but I want the right tickets, not a refund.
I tried to contact Viagogo, but I am not able to do so. The website does not work, neither does the phone number
How can I get the tickets that I bought (8th of July)?

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E
9:03 am EDT

Viagogo Illegal selling of tickets for our productions

We are lodging an internet crime complaint against Viagogo We advise that they STOP re- selling tickets for any of our productions - this is illegal. Our current show is Charlotte's Web and the only legitimate ticket seller is Computicket. They are providing false information about "cheapest tickets available" and "sold-out shows", and then charging 600% more than the actual ticket price. They are nothing but thieves.

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2:33 pm EDT

Viagogo fraud - request for costs return - viagogo uk order [protected]

Dear Complaints team

I have recently purchased a ticket from from your company viagogo (ref. number: xxx) to attend Isle of Wight Festival to see George Ezra. I paid £ for the ticket and received the confirmation of that booking and was able to download my ticket too from yourwebsite.

I have planned my visit to IoW for a while and travelled all the way from London to IoW for that weekend. On the arrival at the festival, I was denied to access the festival ad the ticket sold to me via viagogo was not valid!

I am totally disappointed and frustrated that I wasted my money and energy to travel there and couldn't enjoy myself as I planned because of you. I experience additional costs as if I knew my access would be denied because being cheated by viagogo I wouldhave never first of all bought a ticket from you and will never by of you ever again, plus I'd not travel all that way and spend my money.

I have contacted viagogo straight away who simply apologised and said they understand my frustration. How can you understand it or can you? It means that it happens a lot that you cheat on people like this? Unfortunately for you, I am not one of the peoplewho will let it go easily like this. I know how this company works known some people working there but resigned years ago. I have trusted that this has now changed. Obviously not.

Now, aside to the ticket price which obviously are going to return to me and providing me with 37£ voucher for further purchases from this company (which I am never planning to use anyway or not buying from viagogo at all ever again) I demand you refund all my costs of travelling and staying on the island including coach, bus to get to the festival, ferry and accommodation expenses at least! Lucky for you I have not wasted more money then I did.

I attach all the receipts and I would like to receive an immediate response.

Once again I can't believe company as big as that risks it's reputation but cheating on people like this. Aside from warning my friends I am also intending to leave the negative review about your company wherever possible and luckily knowing relevant placeor people to discuss such situation with I'll also report the company where it should be reported for such a fraud. I believe I'll not be the first person to do this.

Pat

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K
3:46 pm EDT

Viagogo tickets sold to me were supposed to have seats and there aren't any at the venue

I bought ticket from this company and my ticket purchase states I would be in seats 800-804. Call the venue, there are no seats. Standing room only. I would have never bought the tickets if I knew that my husband had to stand through a concert. He can not stand that long and even thought the ticket states we had seats they will not give a refund. This is not okay. I would have never bought the tickets if I had known there were no seats.

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M
4:38 pm EDT
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Viagogo tickets issued were not valid.

I purchased tickets to the Woman's World Cup match in Paris, France on 1/25/19. The match was to take place on 6/7/19. I received the e-tickets in my email on 5/20/19 My wife and I flew out of Los Angeles on 6/5 in the evening and arrived in Paris on 6/7 at 12:15 am. When we went to the match with the printed tickets, we were denied entry into the stadium.
We checked with the officials at the ticket office and they told us the tickets that we had in our possession had already been used for admission by someone else.
We had to buy tickets from a scalper on the street in order to gain admission to the match that we had just flown over 24 hours to get to.
Upon arriving back in the USA, I was able to check my email and voicemail. This is when I discovered that Viagogo had sent me an email on 6/6/19 to tell me that the tickets that they had originally sent to me were not valid. There is no way possible for me to check my email while I was out of the country traveling to the site of the match.
I also saw that Viagogo attempted to call me on 6/7/19, 90 minutes prior to the start of the match to inform me that the tickets had been changed.
The timing of trying to inform me that the tickets are not valid is completely unacceptable, as we were out of the country without access to email or telephone.
I feel that a refund on the purchase price of the tickets is in order.
I have requested a refund from Viagogo, without any success.
My order # is [protected].

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R
3:12 am EDT
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Viagogo tickets amadeus nationaal theater den haag

Because I did not have experience with buying tickets for our local Theatre in The Hague I did not recognize viagogo. Outsourcement is usual in The Netherlands, and it looked official. I intended to buy two tickets as a present for a concert in September 2019. When I was selling the tickets on the site, a clock was ticking for five minutes. It is pure misleading. I got an e-mail that I did not get de e-tickets immediately but some days in advance of the concert. For me impossible to give it as a present and worthless. I tried immediately to cancel the 194, - Euro transaction, but it was not possible. Then I went to te Theatre (800 meters from my appartment) and found out that viagogo is messing up the ticketsale. I bougth new tickets (65 euro) at the Theatre and will do my utmost to cancel this transaction by my creditcard company. It is impossible to reach viagogo in a regular way. Their consumerservice is nothing more than a list with FAQ. This was my last time of doing business on the internet. I found out that viagogo according to the Guardian is supported by the Jacob Rothschild and Bernard Arnoult. The rich of this world are filling their pockets.

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M
8:51 pm EDT

Viagogo roland garros tickets

I had 2 extra tickets for French Open at Roland Garros as my daughter couldn't come to Paris. Put those tickets on sale using Viagogo. One ticket was sold in a matter of minutes and second one in a few hours. There were 2 same tickets bought from French Open official site. I have received an email that everything is fine and I will receive my money in 8 business day. Next day (1 day before the event) I received an email saying that second ticket was not valid and I am not going to receive any money for that and on the top of that because customer suffered damages they are going to fine me with $500 in order to compensate the customer. On the premises of Roland Garros I checked with official ticket service and was told that both of my tickets were used for the given event.
This company is really stealing money from both buyers and sellers. It is pure crime in action and it is going unpunished. Google, I guess, receiving money from them to advertise these scammers.

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L
9:17 pm EDT

Viagogo ticket to chelsea flower show

On 21st april 2019 I planned a holiday to uk from australia.
I looked forward to going to chelsea flower show as part of my "grand tour."
After typing in tickets for chelsea flower show the viagogo website appeared at the top of google search, apparently the main ticket sellers.
I ordered a ticket (a souvenir paper ticket to be forwarded to my home address in ample time before the event via royal mail)
I paid the very large amount of 167 pounds - $au300
No ticket arrived 10 days before I due to leave for trip.
I went online and changed address to the z hotel victoria, still giving ample time for paper ticket to arrive.

I did not receive ticket
Viagogo has breached consumer protection laws by:
1. Appearing to be the main ticket seller, according to rhs "i'm afraid viagogo is not an uthroised vendor of our tickets and tickets purchased on this site are not valid for entry to our shows."
2. Rhs do not ever issue paper tickets.

Bbc 1s "watchdog" claims the business model promoted by viagogo looks to be more about profiteering at the audiences' expense - persistently masquerading as an "official site" in its online advertising, employing high-pressure sales techniques and potentially breaching consumer law."

I believed I was purchasing directly from rhs.
The ticket you promised me breaches your own viagogo guaranteee under section 2.15
I request (again) a full refund. As it my right, and due.

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A
2:54 am EDT

Viagogo roland garros

I've bought 2 tickets for Roland Gaross for the Men's semifinal for 07th of June 2019 through viagogo. I've payed for them 675 eur and I've been overcharged in total with 415 Eur. On the tickets they wrote 130 eur each. Where is the fiscal control? They aren't verified when they sell tickets with other prices? I've lately found out that this site resells the tickets! On the ticket it appears a name of a buyer...and after that it appears my name as a holder! In addition, they wrote wrong our names on the tickets.! We received the tickets 2 days before the match after we've made a complain through their form.
I am very disappointed because nobody tried to close this site! They don't sell tickets...they just speculate the market on the customer's money.
All I hope is to enter the court...I feel very angry about this situation...
I am kindly asking you what to do to recover my money. Is there any chance?

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S
7:55 pm EDT

Viagogo I haven't received the payment from the ticket that I resell

I bought a two tickets from the website for the BTS concert last May5, 2019. but i resell the ticket coz i can no longer use it. I resell the said ticket in the same site where i bought it which is the viagogo website and the tickets were sold. After the concert viagogo sent me an email that they already started the payment transfer in my bank account, and they sent me an email again last May 10, 2019 stating "viagogo payment 2776749- You have just been paid" but upon checking my account the said payment hasn't been send into my account. i want an email regarding this matter ASAP! i want to know how can i get my money. thanks

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5:57 am EDT

Viagogo eagles tickets order 18343661

I would like to complain about the fact that we have been charged £281.17 for seats that are only worth £70/£78.25 each i.e £140/156.50. This means a charge of £124.67 into their pockets. We 'purchased' these tickets in Jan/Feb and were given the impression that they were worth a lot more. Viagogo bought these on 10th May 2019 so we can only conclude that this is the usual way they operate which is very unethical and unfair.

When originally purchasing we were led to believe the tickets were worth more. Also there was the constant pressure of pop ups advising limited time to buy. There must be something that can be done to stop this company conning people in this way. Of course we cannot get hold of viagogo direct to complain. It has made what should be a nice time for my ill husband into a source of annoyance.

We await your kind comments.

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E
7:48 pm EDT
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Viagogo metallica tickets

on The 19th of march 2019 i purchased 3x metallica tickets through Viagogo for there Brisbane, Australia concert that is scheduled for the 29th of october, my booking confirmation ID is ID [protected]. The tickets that were displayed when i was purchasing were for in the "Golden circle" which was up the front of the standing section the tickets i have recieved in the mail are for the general admission standing area.I paid $1228.89 AUS for these tickets that have a $191.69 price tag for a combined total of $575.07, more than a 100% mark up. These are not the tickets i paid for and i am furious that i have been charged through the roof for GA, Please either source me the tickets i paid for or compensate me fairly for the error on your end. I will be taking this up with the fair trade ombudsman if i do not get a satisfactory result with Viagogo.

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11:22 am EDT
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Viagogo concert tickets purchased

I wanted to purchase 2 tickets for the Westlife concert in Dubai. On searching, somehow Viagogo came up on top. I gathered that Viagogo was the primary seller of the Westlife concert tickets. I selected the tickets that were available as the website showed that most of the seating tickets were sold out. Thereafter, the credit card information was sought which I provided. The total amount that got reflected was almost Euro 100 more than the amount I expected due to courier charges and service charges. There was a button prompting me to talk to a representative if I had any questions. I clicked on that button to understand the nature of the additional charges and the sale got executed.

I dont see why courier charges have to be applied for each ticket when they are being dispatched to the same location.

I immediately called Viagogo and they mentioned that the sale cannot be reversed and under no circumstances will the amount be refunded.

I will never touch Viagogo with a barge pole in future and would like to warn the rest of the world that you could also get easily conned. Please beware.

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S
12:53 am EDT

Viagogo overcharged ticket prices.

My Name Is Sandra
I purchased 3 Tickets to Post Malone through Viagogo on the 8/4/19, tickets costing 208.70 ea. AUD
I was charged a total $1339.11 AUD, I have questioned Viagogo and have not had a response. When got the invoice its was in Chinese and says
price per ticket TWD6840.00
Total tickets TWD20520.00
Booking FEE TWD5905.00
Handling Fee TWD206.00
VAT:TWD311.00
Total Charge 27242.00
at the top of my tickets on the left hand side it stated they are from Ticketek and on the right top corner it says Chai Hui Hsu.
On top of this I do not know weather my tickets are valid until the day.

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L
10:55 pm EDT

Viagogo scam/ripoff/coercion

My favourite band is playing in July. All I wanted for my birthday was to see them.

However, it appeared that the tickets were selling fast as soon as I found out they were playing so I was in a panic.

I simply googled the tickets and the first site selling tickets that popped up was viagogo. The site said that there were only two tickets left so this added to the panic. I ordered them as fast as possible. However, because I was so stressed about missing out, I seemed to overlook the following red flags:

1. I didn't receive the e-tickets in the confirmation email.

2. I paid 3x as much as the tickets were listed elsewhere.

3. I was manipulated into buying these tickets as I was falsely lead to believe that there were only two left. I contacted the host of the event and was told this was definitely not the case.

The tickets ordered were 2x tickets were for The Midnight playing at the Corner Hotel in Melbourne AUS. Order ID: [protected]

Any help would be greatly appreciated as I am very upset by this and feel very foolish. At least I've learned an important lesson.

Thank you,

Lexie

Email: [protected]@hotmail.com

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6:26 pm EDT

Viagogo roberto carlos ticket price purchase 29/05/2019

Dear Sir/Madam,

The event has more than a month to go as it is on the 29th of May 2019. Plenty of time.

Just make your point that you can't sell a ticket that show £100.00 in the ticket and you charged £377.00!

How absurd it is! How can you comply with this type of transaction? Your company has the duty of care to show the value of the ticket and how much your seller is selling. You can't hide this information from your customer. How can you sell a ticket that cost £100 to £377?

Is it a common sense of business respect.

I am surprise how a company like yours are still open in the market.
Peharps none took you to court as I am going to make justice of this case.

I really hope to get my money back because I will not take this rip-off for granted.

Your company should protect your customer from what they are buying and not to comply with this greedy absurd commission in this omission of your position.

Your seller MUST say how much he paid for the ticket printed in the ticket and how much he want to charge.
NONE can charge a price of a ticket with a stamp of another price in the ticket?!
unlawful and disgraceful this greediness.

I am waiting for this money to come back to my account before I open a case against your services.

Thank you,

Erika Tansiri

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5:23 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Viagogo ub40 tickets not received.

In March this year I purchased 2 tickets to see UB40. Tickets were 'selling out fast' so I acted kind of hastily in purchasing them, by logging in via Facebook. I gave them my phone number, as requested. Money taken out of my account immediately. They called me to confirm my email address. I explained that I was no longer using anAOL email and that it could not be retrieved. I gave them eymail address attached to my phone. They have been in touch with me at the gmail address. Countless phone calls made explaining the situation to see UB40 tonight, in London. Yesterday Mr Helpful told me to stay by phone all day today and he would be giving the seller my details. When Vianogo have sent me a link to my gmail account to change my password and confirm - it FAILS, thus rendering me unable to clear their security checks. So, it looks like I'm 160 quid out of pocket and I won't be enjoying myself tonight. Despite repeated emails and phone calls, they have failed to respond, even hanging the phone up on me today.

Reference: [protected] - confirmed payment.

How are they allowed to get away with this?

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Viagogo Customer Reviews Overview

Viagogo is a reputable online ticket marketplace that offers a wide range of tickets for various events, including sports, concerts, theater, and more. The platform has gained popularity over the years due to its user-friendly interface, competitive pricing, and reliable customer service.

One of the most significant advantages of Viagogo is its extensive selection of tickets. The platform offers tickets for events all over the world, making it easy for users to find the tickets they need for their favorite events. Additionally, Viagogo's pricing is competitive, and users can often find tickets at lower prices than other ticket marketplaces.

Another positive aspect of Viagogo is its customer service. The platform has a dedicated customer support team that is available 24/7 to assist users with any issues they may encounter. Users can contact customer support via phone, email, or live chat, and the team is known for being responsive and helpful.

Overall, Viagogo is a reliable and trustworthy ticket marketplace that offers a wide range of tickets at competitive prices. With its user-friendly interface and excellent customer service, it's no wonder that Viagogo has become a go-to platform for ticket buyers around the world.

Viagogo In-depth Review

Website Design and User Experience: The website design of Viagogo is clean and user-friendly, making it easy to navigate and find the tickets you're looking for. The search bar is prominently displayed, allowing you to quickly search for specific events or artists. The layout is intuitive, with clear categories and filters to refine your search. Overall, the user experience is smooth and efficient.

Ticket Availability and Selection: Viagogo offers a wide range of tickets for various events, including concerts, sports games, and theater shows. The selection is extensive, with tickets available for both popular and niche events. Whether you're looking for front-row seats or more affordable options, Viagogo has options to suit every budget and preference.

Pricing and Fees: While the ticket prices on Viagogo can sometimes be higher than face value, the platform provides a convenient marketplace for buying and selling tickets. It's important to note that Viagogo operates as a secondary ticket marketplace, so prices are determined by sellers. However, the website clearly displays the total price, including any fees or taxes, before you make a purchase.

Customer Service and Support: Viagogo offers customer support through various channels, including email and phone. The response time is generally prompt, and the support team is knowledgeable and helpful. They are available to assist with any inquiries or issues you may encounter during the ticket purchasing process.

Trust and Security: Viagogo has implemented measures to ensure trust and security for its users. The website uses secure payment methods, protecting your personal and financial information. Additionally, Viagogo has a secure ticket transfer process, allowing you to safely receive and transfer tickets to others.

Refund and Cancellation Policies: Viagogo's refund and cancellation policies vary depending on the event and the seller. It's important to carefully review the terms and conditions before making a purchase. While some tickets may be eligible for refunds or exchanges, others may have stricter policies. It's advisable to consider purchasing ticket insurance for added protection.

Delivery and Ticket Transfer Process: Viagogo offers various delivery options for tickets, including electronic delivery and physical mail. The delivery method will depend on the event and the seller's preferences. Additionally, Viagogo provides a secure ticket transfer process, allowing you to transfer tickets to others if needed.

Overall Reputation and Customer Feedback: Viagogo has a mixed reputation among customers. While some users have had positive experiences with the platform, others have reported issues with ticket authenticity or customer service. It's important to research and read customer reviews before making a purchase to ensure a positive experience.

Comparison with Competitors: When compared to its competitors, Viagogo offers a wide selection of tickets and a user-friendly website. However, some users have reported better customer service and lower fees on other ticket marketplaces. It's advisable to compare prices and reviews on different platforms before making a final decision.

Conclusion and Recommendation: Overall, Viagogo provides a convenient platform for buying and selling tickets to various events. The website design and user experience are commendable, and the ticket selection is extensive. However, it's important to carefully review the pricing, fees, and refund policies before making a purchase. Additionally, reading customer reviews and comparing with other ticket marketplaces can help ensure a positive experience.

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Contact Viagogo customer service

Phone numbers

+41 843 658 0829 +41 844 503 1909 More phone numbers

Website

www.viagogo.com

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