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1.0 717 Reviews

Viagogo Complaints Summary

3 Resolved
704 Unresolved
Our verdict: Engaging with Viagogo at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Viagogo reviews & complaints 717

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R
9:21 am EDT

Viagogo Girl from the north country - order id24616037

Hi -
I Purchased 4 Tix for the Girl From The North Country for Saturday, 07 August 2021 14:00
Belasco Theatre, New York, NY, USA
tickets: 4 Section: MEZZC Row: G Seats: 601 - 604 Event Status : Confirmed
ORDER PLACED. 13/10/2020 order ID24616037 TOTAL PRICE$529.65 - Taken from site just now on site 6/8/202.

I messaged them on May 28, 2021 first - called multiple times - - text and emailed multiple times - here is your latest response :
Tue 08 Jun 2021 12:15
Dear John,
Thank you for contacting us regarding your order 24616037 for Girl From The North Country on 7 August 2021.

We apologise for not responding to your query sooner.
Rest assured, a dedicated customer service agent has been assigned to your case, and will reply as soon as possible.

In the meantime, please click here http://www.viagogo.com/Help to find the answers to the most frequently asked questions.

To get the latest status of your tickets or ask 'where are my tickets?', you can track your order https://www.viagogo.com/secure/TrackTransaction.aspx at any time. All the information we have about your order is shown here.

Kind regards,
Ana — — —
All that needs to be done is a 1 minute google search I've sent you several links to prove this.

Please be aware due to you lack of good faith in addressing this I will be assessing all rights and remedies available to me whether acted on or not - including but not limited to all applicable laws under my rights, remedies and all applicable laws. All these rights and warrants are hereby reserved and not waived.

Govern yourself accordingly.

Sincerely,
John E Almeida

Desired outcome: Refund of total price ASAP.

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D
9:09 am EDT
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Viagogo 4 tickets for 2 different concerts

2 tickets purchased for Olly Murs concert (194.65) (ID [protected])
2 tickets purchased for Michael Buble concert (£278.24) (ID [protected])

Both concerts now rescheduled request a full refund.

ViaGogo have broken contract as tickets were purchased for a specific date this means in law that the contract has been frustrated section1(2) of The Law Reform (frustrated contracts) Act 1943.

ViaGogo have suggested I resell the tickets but it clearly states on confirmation of purchase email that 'it is prohibited to resell these tickets'.

Full refund requested.

Desired outcome: Full refund

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10:19 am EST

Viagogo Delay in refund

In November I purchased two tickets for Riverdance in Palm Springs, Ca. Three days before the performance I had not received them and called Viagogo. After the representative supposedly checked and validated that the show was not canceled or postponed, she said I would receive them in the next couple days. The day before the performance I was informed that it was "postponed" and would be issued a voucher for a future performance credit. I called the venue's ticket office and was informed that the performance had been canceled in August, 3-4 months before I bought the tickets and that Viagogo was still selling them up to a week before the canceled performance. I called Viagogo and was told the event was postponed and I was not eligible for a refund. I continued calling them and was told 3-4 times that it was postponed and not canceled. I've sent them a letter from the venue verifying that it was canceled and waiting to hear back from them. So far I'm out just over $510 and waiting for their return call.

Desired outcome: refund of the entire purchase price

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M
12:46 pm EDT

Viagogo Postponed concert

My wife and I reserved tickets for the Celine Dion concert in Glasgow's hydro on Friday the 11.09.2020, but due to the pandemic the concert was moved from Friday the 11.09.2020 to Monday the 26.04.2021, my case is that its a different concert on a another date, another year and another day,
my name is Michael Curley
8 owen stone street wester inch village Bathgate
Eh482sr
E mail, c.[protected]@googlemail.com
Account number, [protected]

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M
9:50 am EDT

Viagogo Rugby tickets

I bought paper tickets from the Viagogo website for the Scotland v New Zealand game at Murrayfield, Edinburgh on the 18th November. I decided to re-sell my tickets and put them up for re-sale on the 2nd November. Everything was fine until I received an email on the 12th November saying I needed to return my tickets for re-sale. I needed to click on the link to arrange courier collection, which I did. This took me to my account where there is nowhere to arrange a courier collection unless the tickets have sold, and trust me I've been all round it. I called the helpline number [protected]) the next morning but it was a recorded message and once I'd entered my listing number it said that they couldn't help and to go on the customer support on the website, then that was the end of the call! I called back on a number of occasions on various numbers I found on the internet as well as the one on your site. They all led to the same message, except one which was a Chinese restaurant. I also emailed ([protected]@viagogo.com) 10 times plus over the next couple of days but no one has ever replied. I kept trying to call and email but never got a reply. It was then far too late to sell my tickets. You also took my listing off the website.

All this time I am receiving emails saying I need to take action! Believe me I was trying.

I did eventually got an address, when I entered the tickets for re-sale manually. The address was VGL Services, LMS, Unit 16, 12 South Bridge, Mail Boxes etc, Edinburgh, EH11 1DD. I sent the tickets on Wednesday 15th 2017 via UPS next day delivery but I'm guessing they were still too late for re-sale.

The tickets were up for sale at a cost of £200.00 each (£400.00 total). I believe because of the inability to contact anyone or get any information I am entitled to a refund for the full amount.

This has been very stressful as this amount of money is a lot to me.

I have added the address below but I have sent letters to various addresses but never received any reply.

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N
4:47 pm EDT

Viagogo Tickets concert

I have bought Celine Dion Concert ticket in June 2019 for April 2, 2020 event at Staples Center in Los Angeles.
The concert is canceled due to Covid-19.
Viagogo wont refund the $317.20 I paid for the event arguing that the concert is postponed and not canceled.
I told them I am 65 y-o and turning 66 y-o in November and certainly wont be able to attend the event in 2021 since I will be retiring in France.
I am requesting a refund. For my opinion, the concert has been canceled and not postponed since there is no other schedule coming soon.

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B
5:15 pm EST

Viagogo Inflated commission for tickets

I bought two tickets for $355.52 to Louis Theroux for the Melbourne venue on 19/01/2020 and thought I was buying it through Ticketmaster and not Viagogo. I and was expecting decent seating for this price.
When I received the order confirmation (Order ID [protected]) I realized that I had purchased through Viagogo and the breakdown of the ticket price and booking fee and handing fees. It stated that the price per ticket is $132.61. Your online presence is very deceptive and people only realize later, once they have paid, that they are not purchasing through Ticketmaster.

Then several weeks later the tickets became available to print out and I realized that the tickets were only $100.87 (see total price incl GST as printed on the ticket) each and not $132.61 as stated in prior in the viagogo event information/order confirmation.
Secondly, the booking and handling fee is much higher than if I had booked it straight through Ticketmaster.
We were seated at the back of the auditorium and far away from the stage.
I feel ripped off to the highest degree would like you to refund me at least $100. .

I am happy to bring this to the attention of the Consumer Affairs Ombudsman should you not be willing to refund me some of the money.

Kind regards
Birgit Ruping

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5:28 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Viagogo The horrible price that I was charged for hockey tickets.

My name is Georgette Roy of Fredericton, N.B. On December 30, 2019, I went on the Internet to purchase 3 tickets to a hockey game in Saint John, N.B., which is about 1 hour from my home.
I believed I was on the site from Saint John to purchase the tickets, I had no idea the price of hockey tickets. I was puchasing this for my son and his children. I was advised the tickets were $49.00 each, not knowing what the actual price was, I believed this is what the tickets cost.
Quite a shock when I received the tickets which indicated the price was
$19.00 per ticket.
Viagogo charged me a total of $189.70, plus unbeknown to me, they charged it in U.S. funds. My order #is [protected].
I contacted the company by e-mail on two occasions and received a phone call from a lady named Esther, I believe. She claimed there was nothing they could do unless I wanted to re-sell the tickets through them. I would never
offer to sell tickets at this fraudulent price.
I requested that they at least return half of the inflated price they charged,
looking at the price now that it is in US funds, it is $254.00, which is
almost $200.00 more than the actual price.

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11:10 pm EST
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Viagogo Refund of concert tickets

I purchased 2 tickets in November 2018 for the KISS concert and now they have cancelled the tour. I checked my credit card details and have noticed that $484.02 has been taken out of my account. I have checked with Ticketek who informed me that my refund has gone to somebody else. HOW CAN THIS HAPPEN? I would like my refund to go back into my account.

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7:25 am EST

Viagogo Ticket sales

Ticket sales for official Faith no More events 06/12/2019 sold out within 2 minutes with real fans that have waited years not being able to purchase. Within minutes, they are appearing on viagogo for twice the price, meaning that people are professionally making money for damaging the experience music industry. We must campaign that tickets once purchased officially can only be sold on at cost value, this would make the whole industry of ticket sales honest and accountable.

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9:33 pm EST

Viagogo Non delivery of paid tickets.

I bought two tickets for tonight's Elton John concert in Perth, WA via Viagogo. The tickets have not been delivered yet. Transaction on credit card on 18/11/19 showed that Viagogo deducted the cost of the tickets ( A$283.63), but never forwarded them.

I am living in Albany, Western Australia. It is 409km from Perth.

A hotel booking in Freemantle, ( Perth, ) had to be cancelled today. No refunding as my cancellation this morning was too late. My wife and I was booked in at the Hougoumont Hotel, Freemantle from tonite (30/11/19) until Monday morning ( 02/12/19).
The total cost is A$498.

The transaction for the Elton John concert appeared on my ANZ credit card statement as follows :
Viagogo Elton John Tix Geneva. Overseas TXN $8.26. Total A$ 286.63.
It occurred on 18/11/19.

Please clarify urgently.

If the tickets could be forwarded to my email address [protected]@hotmail.com within the next two hours, my wife and I might still be able to attend the concert tonight.

If I don't receive the tickets or receive them late, Viagogo will be held liable for refunding the tickets as well as covering my loss due to late cancellation of my hotel reservations.

Yours Sincerely.

Dr Petrus J Claassen
3 Shell Bay Rd.
Albany, WA, 6330
Australia.

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C
7:53 am EST

Viagogo Tickets for passenger

I bought 5 tickets for Passenger for 26 November 2019 At the Grand Arena in Cape Town on the 5th of April on your site and the money was taken off R4706. I have yet to receive my tickets or any reference to the tickets. I would like to find out when this will be rectified.

My e-mail is [protected]@gmail.com
Cell: +[protected]

waiting a response as it is already the 12th of November

Wendy Tubb

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6:43 am EDT

Viagogo Tim mcgraw concert tickets

I purchased tickets to the Tim McGraw COUNTRY 2 COUNTRY concert paid $950 for 2 tickets. When purchasing the tickets I was led to believe the seats were the last tickets available and where in the first elevation area 5 but when issued they in elevation 3 very last roof near roof with a face value of $101.75 ea
Viagogo charged $730 above ticket price
The seats were so bad we could not see concert and I was so frightened of falling down I had to repurchase seats at a cost of $500 to watch concert

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12:21 pm EDT
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Viagogo Money for ticket sales

Sold tickets and they sent me an email saying they couldn't send the refund. They needed a different place to send the money. My bank is not on the choices. When we bought the tickets we used my email address. Margaret mccarron used her credit card. I think they are sending the money to my paypal address with Margaret's name. My name is Virginia D Childs IR send to my bank Sovereign Bank acct #[protected]. Routing #[protected] The prefer number i19921692. Please email me with any correspondence. [protected]@yahoo.com. The company is viagogo

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11:45 pm EDT

Viagogo 11x highly priced tickets - a rip off

Dear Officer,

I'm Dhanushka a reputed doctor working in Geelong, Victoria, Australia.
A few months back I bought 12 tickets for two T20 World Cup matches which will be held in Australia, next year. One ticket cost me A$220. This was through Viagogo.com

I received an email today from Cricket Australia that tickets were released and the same ticket is on sale at A$20.

I havenot still received these tickets yet.

I feel this is a big rip off from me since Viagogo price was 11x higher than the usual price. I contact Viagogo a few times, however they are refusing to cancel/refund/reduce price of the tickets. Due to this fraud I have lost almost A$2400. I would like to get your help to recover my loss

Thank you

Dhanushka Algama

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8:58 pm EDT

Viagogo Cancelled concert and won’t give a refund

Dear Sir / Madam,

I am writing to you to both complain and request data you hold about me related to an issue about: Ticket Resales

The booking reference was: [protected]

The issue that I have experienced was: on 28th September 2019 at the Bristol O2 Academy the voltbeat tour was cancelled .

We are unable to commit to a new date due to the concert being cancelled ! It was Not postponed the site clearly said cancelled !
We want a full refund . Viagogo are refusing us a refund and they put the phone down on us when we rang them, I do not wish to resell the tickets, I want my refund

The affect - payment £157.53, the money was taken from my bank on 23/5/19

The problem occurred on: 28/09/2019

I would like you to issue Full Refund, it is my money that belongs to me .

I would also remind you that I would like you to provide me with data related to this issue including related communications and transactions between myself and your company.

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply to this email address.

Yours faithfully,
Vanya Davies

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5:15 am EDT

Viagogo Federer vs nadal cape town

Good day,

My sisters daughter bought tickets from you for her mothers 60 ht birthday. You did deduct the money from her credit card account and the bank confirmed you did not refund her, then you cancel the tickets.

She also purchased plain tickets for her mother - in South African rand, the amount you deducted is a lot of money. Attached is a screen shot of the order ID and the amount that you deducted with your cancelled information. Since the fees has gone through please refund her, you have her banking details.

She now does not have enough money to buy her mother a proper birthday present.

If you want your customers to be polite as mentioned on your pop-up you should not take their money and then cancel their tickets. She saved hard for her money to buy those tickets.

I could love to get feedback my e-mail address is: [protected]@gmail.com

Regards,

Carrol Esterhuizen

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5:43 am EDT

Viagogo Ticket sales

I feel the Viagogo ticket selling platform is very misleading - tickets I purchased for the Rugby ended up being 3x the original listed price - this retailer appears in your search engine without any reference to the original ticket price and with little reference to the handling fee until the very final stage of the transaction. Overall a very poor experience and I would caution all users to be vary wary when using Viagogo.

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9:38 pm EDT

Viagogo Was penalized for ticket that was perfectly valid

I sold a concert ticket at original price as my friend could not go to the event with me. The buyer claimed that the ticket was invalid because it's not under the buyer name. However, I went to the concert and know that there was NO ID check at any point. Yet viagogo penalized me for that ticket and have me pay for a new ticket viagogo gave that buyer. I am confident the buyer just want a better seat and viagogo helped that buyer scam me.

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2:24 pm EDT

Viagogo Show cancelled but using excuses to not refund

Purchase tickets at double the price unknowingly. Show gets cancelled and horrible to deal with. They say no hassle refund but I'll disagree there. I will post my horrible experience I've had with viagogo to try to prevent anyone else goes through the same ordeal. Imagine dragons in Quebec city was a fail. Cancelled due to weather. Feq is an 11 day festival. Passes cost 109 plus tax through feq. I did not realize this and ended up getting tickets to just imagine dragons for 220 a piece. For ONE set. NOT 11 days of festival. Apon the set starting 1 1/2 songs in, its cancelled. Weather. This should not matter due to fact they say apon cancelation just send your passes back and we'll refund. The show was cancelled so I do not know what the issue is. Spending thousands of dollars to get to show to have this happen sucks. What sucks more is viagogo service. I dont reccomend anyone to use their service unless they rightfully refund me.

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Viagogo Customer Reviews Overview

Viagogo is a reputable online ticket marketplace that offers a wide range of tickets for various events, including sports, concerts, theater, and more. The platform has gained popularity over the years due to its user-friendly interface, competitive pricing, and reliable customer service.

One of the most significant advantages of Viagogo is its extensive selection of tickets. The platform offers tickets for events all over the world, making it easy for users to find the tickets they need for their favorite events. Additionally, Viagogo's pricing is competitive, and users can often find tickets at lower prices than other ticket marketplaces.

Another positive aspect of Viagogo is its customer service. The platform has a dedicated customer support team that is available 24/7 to assist users with any issues they may encounter. Users can contact customer support via phone, email, or live chat, and the team is known for being responsive and helpful.

Overall, Viagogo is a reliable and trustworthy ticket marketplace that offers a wide range of tickets at competitive prices. With its user-friendly interface and excellent customer service, it's no wonder that Viagogo has become a go-to platform for ticket buyers around the world.

Viagogo In-depth Review

Website Design and User Experience: The website design of Viagogo is clean and user-friendly, making it easy to navigate and find the tickets you're looking for. The search bar is prominently displayed, allowing you to quickly search for specific events or artists. The layout is intuitive, with clear categories and filters to refine your search. Overall, the user experience is smooth and efficient.

Ticket Availability and Selection: Viagogo offers a wide range of tickets for various events, including concerts, sports games, and theater shows. The selection is extensive, with tickets available for both popular and niche events. Whether you're looking for front-row seats or more affordable options, Viagogo has options to suit every budget and preference.

Pricing and Fees: While the ticket prices on Viagogo can sometimes be higher than face value, the platform provides a convenient marketplace for buying and selling tickets. It's important to note that Viagogo operates as a secondary ticket marketplace, so prices are determined by sellers. However, the website clearly displays the total price, including any fees or taxes, before you make a purchase.

Customer Service and Support: Viagogo offers customer support through various channels, including email and phone. The response time is generally prompt, and the support team is knowledgeable and helpful. They are available to assist with any inquiries or issues you may encounter during the ticket purchasing process.

Trust and Security: Viagogo has implemented measures to ensure trust and security for its users. The website uses secure payment methods, protecting your personal and financial information. Additionally, Viagogo has a secure ticket transfer process, allowing you to safely receive and transfer tickets to others.

Refund and Cancellation Policies: Viagogo's refund and cancellation policies vary depending on the event and the seller. It's important to carefully review the terms and conditions before making a purchase. While some tickets may be eligible for refunds or exchanges, others may have stricter policies. It's advisable to consider purchasing ticket insurance for added protection.

Delivery and Ticket Transfer Process: Viagogo offers various delivery options for tickets, including electronic delivery and physical mail. The delivery method will depend on the event and the seller's preferences. Additionally, Viagogo provides a secure ticket transfer process, allowing you to transfer tickets to others if needed.

Overall Reputation and Customer Feedback: Viagogo has a mixed reputation among customers. While some users have had positive experiences with the platform, others have reported issues with ticket authenticity or customer service. It's important to research and read customer reviews before making a purchase to ensure a positive experience.

Comparison with Competitors: When compared to its competitors, Viagogo offers a wide selection of tickets and a user-friendly website. However, some users have reported better customer service and lower fees on other ticket marketplaces. It's advisable to compare prices and reviews on different platforms before making a final decision.

Conclusion and Recommendation: Overall, Viagogo provides a convenient platform for buying and selling tickets to various events. The website design and user experience are commendable, and the ticket selection is extensive. However, it's important to carefully review the pricing, fees, and refund policies before making a purchase. Additionally, reading customer reviews and comparing with other ticket marketplaces can help ensure a positive experience.

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Phone numbers

+41 843 658 0829 +41 844 503 1909 More phone numbers

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