Viagogo
reviews and complaints

I bought two tickets for tonight's Elton John concert in Perth, WA via Viagogo. The tickets have not been delivered yet. Transaction on credit card on 18/11/19 showed that Viagogo deducted the cost of the tickets ( A$283.63), but never forwarded them.

I am living in Albany, Western Australia. It is 409km from Perth.

A hotel booking in Freemantle, ( Perth, ) had to be cancelled today. No refunding as my cancellation this morning was too late. My wife and I was booked in at the Hougoumont Hotel, Freemantle from tonite (30/11/19) until Monday morning ( 02/12/19).
The total cost is A$498.

The transaction for the Elton John concert appeared on my ANZ credit card statement as follows :
Viagogo Elton John Tix Geneva. Overseas TXN $8.26. Total A$ 286.63.
It occurred on 18/11/19.

Please clarify urgently.

If the tickets could be forwarded to my email address [protected]@hotmail.com within the next two hours, my wife and I might still be able to attend the concert tonight.

If I don't receive the tickets or receive them late, Viagogo will be held liable for refunding the tickets as well as covering my loss due to late cancellation of my hotel reservations.

Yours Sincerely.

Dr Petrus J Claassen
3 Shell Bay Rd.
Albany, WA, 6330
Australia.

I bought 5 tickets for Passenger for 26 November 2019 At the Grand Arena in Cape Town on the 5th of April on your site and the money was taken off R4706. I have yet to receive my tickets or any reference to the tickets. I would like to find out when this will be rectified.

My e-mail is [protected]@gmail.com
Cell: +[protected]

waiting a response as it is already the 12th of November

Wendy Tubb

I purchased tickets to the Tim McGraw COUNTRY 2 COUNTRY concert paid $950 for 2 tickets. When purchasing the tickets I was led to believe the seats were the last tickets available and where in the first elevation area 5 but when issued they in elevation 3 very last roof near roof with a face value of $101.75 ea
Viagogo charged $730 above ticket price
The seats were so bad we could not see concert and I was so frightened of falling down I had to repurchase seats at a cost of $500 to watch concert

Sold tickets and they sent me an email saying they couldn't send the refund. They needed a different place to send the money. My bank is not on the choices. When we bought the tickets we used my email address. Margaret mccarron used her credit card. I think they are sending the money to my paypal address with Margaret's name. My name is Virginia D Childs IR send to my bank Sovereign Bank acct #[protected]. Routing #[protected] The prefer number i19921692. Please email me with any correspondence. [protected]@yahoo.com. The company is viagogo

Dear Officer,

I'm Dhanushka a reputed doctor working in Geelong, Victoria, Australia.
A few months back I bought 12 tickets for two T20 World Cup matches which will be held in Australia, next year. One ticket cost me A$220. This was through Viagogo.com

I received an email today from Cricket Australia that tickets were released and the same ticket is on sale at A$20.

I havenot still received these tickets yet.

I feel this is a big rip off from me since Viagogo price was 11x higher than the usual price. I contact Viagogo a few times, however they are refusing to cancel/refund/reduce price of the tickets. Due to this fraud I have lost almost A$2400. I would like to get your help to recover my loss

Thank you

Dhanushka Algama

Dear Sir / Madam,

I am writing to you to both complain and request data you hold about me related to an issue about: Ticket Resales

The booking reference was: [protected]

The issue that I have experienced was: on 28th September 2019 at the Bristol O2 Academy the voltbeat tour was cancelled .

We are unable to commit to a new date due to the concert being cancelled ! It was Not postponed the site clearly said cancelled !
We want a full refund . Viagogo are refusing us a refund and they put the phone down on us when we rang them, I do not wish to resell the tickets, I want my refund

The affect - payment £157.53, the money was taken from my bank on 23/5/19

The problem occurred on: 28/09/2019

I would like you to issue Full Refund, it is my money that belongs to me .

I would also remind you that I would like you to provide me with data related to this issue including related communications and transactions between myself and your company.

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply to this email address.

Yours faithfully,
Vanya Davies

Good day,

My sisters daughter bought tickets from you for her mothers 60 ht birthday. You did deduct the money from her credit card account and the bank confirmed you did not refund her, then you cancel the tickets.

She also purchased plain tickets for her mother - in South African rand, the amount you deducted is a lot of money. Attached is a screen shot of the order ID and the amount that you deducted with your cancelled information. Since the fees has gone through please refund her, you have her banking details.

She now does not have enough money to buy her mother a proper birthday present.

If you want your customers to be polite as mentioned on your pop-up you should not take their money and then cancel their tickets. She saved hard for her money to buy those tickets.

I could love to get feedback my e-mail address is: [protected]@gmail.com

Regards,

Carrol Esterhuizen

I feel the Viagogo ticket selling platform is very misleading - tickets I purchased for the Rugby ended up being 3x the original listed price - this retailer appears in your search engine without any reference to the original ticket price and with little reference to the handling fee until the very final stage of the transaction. Overall a very poor experience and I would caution all users to be vary wary when using Viagogo.

I sold a concert ticket at original price as my friend could not go to the event with me. The buyer claimed that the ticket was invalid because it's not under the buyer name. However, I went to the concert and know that there was NO ID check at any point. Yet viagogo penalized me for that ticket and have me pay for a new ticket viagogo gave that buyer. I am confident the buyer just want a better seat and viagogo helped that buyer scam me.

Purchase tickets at double the price unknowingly. Show gets cancelled and horrible to deal with. They say no hassle refund but I'll disagree there. I will post my horrible experience I've had with viagogo to try to prevent anyone else goes through the same ordeal. Imagine dragons in Quebec city was a fail. Cancelled due to weather. Feq is an 11 day festival. Passes cost 109 plus tax through feq. I did not realize this and ended up getting tickets to just imagine dragons for 220 a piece. For ONE set. NOT 11 days of festival. Apon the set starting 1 1/2 songs in, its cancelled. Weather. This should not matter due to fact they say apon cancelation just send your passes back and we'll refund. The show was cancelled so I do not know what the issue is. Spending thousands of dollars to get to show to have this happen sucks. What sucks more is viagogo service. I dont reccomend anyone to use their service unless they rightfully refund me.

So I bought my tickets and then right away got an email saying it's cancelled and that my card WAS NOT charged. Of course it's now on hold and I can't contact them because there are no channels whatsoever so simple requests like to release the floating transaction or to provide me with void slip or cancel the damn transaction for real, could not be done. Contacted my bank and of course it's always the merchant who's supposed to cancel otherwise I have to wait 14 working days for the funds to be back. It's not a small amount and I can't even have access to my own money. Scammers.

On the 9 February 2019 I booked and paid for two(2) tickets to see Tom Jones at Vivary Park Taunton. After checking availability I booked two seating with good visability which was confirmed. Unfortunately, I cannot find the confirmation of this. Nothing more was heard until nearer the 14 July when I was informed my tickets would be arriving on the 9 July 2019.

Yesterday I collected my tickets and checked them only to find I had been allocated two General Admission Standings. I did not pay £158.13 to stand for several hours - my wife and I cannot do this. I have had two knee replacements and my wife cannot stand for any length of time.

I have made several attempts tp call Viagogo Customer Services who said they could not help me. If I sell the tickets I lose money - If I go to the venue we would probably have to leave early. This not only been a costly exercise but the service and communications has been appalling. It probably wont matter to anyone but I will not be using Viagogo again. My General Admission numbers are GA3115 and GA3116.

On 11/06/2019 I typed into Google that I wanted to buy a ticket to the Monkees Concert in Brisbane, Australia. The Viagogo site came up and provided the cost of $129.05 and I purchased a ticket for 12/06/19. When I printed out the receipt I noted that extra expenses had been added & the total cost was now $175.79. I printed out the ticket & noted that it was at the Queensland Performing Arts Centre & the ticket was in their format & the price on the ticket was only $89.90. I emailed viragogo immediately & demanded a refund. They offered to re-sell the ticket for $129. I made several other emails to viragogo including threatening to go to the police without any success.

I went to the concert the next evening & I was notified on arrival by the box office that I had purchased a fraudulent ticket and they gave me a letter to take to my bank to obtain a refund. I had to purchase another ticket for $106.20 to attend this concert.

Paypal notified me on 11/06/2019 that $175.79 would be charged to my account which is a debit account but this never appeared on my bank statement. I noticed a week later that the $175.79 had been charged to my MasterCard credit card account. I immediately went to my bank who are trying to get a refund for me. I then went to the Queensland Police, Stafford, Brisbane who gave me details for the Internet/ScamReporting site http://acorn.gov.au. Acorn advised me by email that I would need to the contact the Complaints Board in Switzerland because the criminals are operating from that country.

Please catch & get the Swiss Police to charge viagogo with fraud because many people on that evening that I attended had been scammed, & they are also selling tickets for around 20 different events in Australia.

Thank you
anne. [protected]@bigpond.com

I've bought a ticket for a WImbledon game on the 8th of July, but received tickets for the match on the 2nd of July. ]
I've oppened an issue on the website, and Viagogo offered me a PARTIAL refund to solve my problem, but I want the right tickets, not a refund.
I tried to contact Viagogo, but I am not able to do so. The website does not work, neither does the phone number
How can I get the tickets that I bought (8th of July)?

We are lodging an internet crime complaint against Viagogo We advise that they STOP re- selling tickets for any of our productions - this is illegal. Our current show is Charlotte's Web and the only legitimate ticket seller is Computicket. They are providing false information about "cheapest tickets available" and "sold-out shows", and then charging 600% more than the actual ticket price. They are nothing but thieves.

Dear Complaints team

I have recently purchased a ticket from from your company viagogo (ref. number: xxx) to attend Isle of Wight Festival to see George Ezra. I paid £ for the ticket and received the confirmation of that booking and was able to download my ticket too from yourwebsite.

I have planned my visit to IoW for a while and travelled all the way from London to IoW for that weekend. On the arrival at the festival, I was denied to access the festival ad the ticket sold to me via viagogo was not valid!

I am totally disappointed and frustrated that I wasted my money and energy to travel there and couldn't enjoy myself as I planned because of you. I experience additional costs as if I knew my access would be denied because being cheated by viagogo I wouldhave never first of all bought a ticket from you and will never by of you ever again, plus I'd not travel all that way and spend my money.

I have contacted viagogo straight away who simply apologised and said they understand my frustration. How can you understand it or can you? It means that it happens a lot that you cheat on people like this? Unfortunately for you, I am not one of the peoplewho will let it go easily like this. I know how this company works known some people working there but resigned years ago. I have trusted that this has now changed. Obviously not.

Now, aside to the ticket price which obviously are going to return to me and providing me with 37£ voucher for further purchases from this company (which I am never planning to use anyway or not buying from viagogo at all ever again) I demand you refund all my costs of travelling and staying on the island including coach, bus to get to the festival, ferry and accommodation expenses at least! Lucky for you I have not wasted more money then I did.

I attach all the receipts and I would like to receive an immediate response.

Once again I can't believe company as big as that risks it's reputation but cheating on people like this. Aside from warning my friends I am also intending to leave the negative review about your company wherever possible and luckily knowing relevant placeor people to discuss such situation with I'll also report the company where it should be reported for such a fraud. I believe I'll not be the first person to do this.

Pat

I bought ticket from this company and my ticket purchase states I would be in seats 800-804. Call the venue, there are no seats. Standing room only. I would have never bought the tickets if I knew that my husband had to stand through a concert. He can not stand that long and even thought the ticket states we had seats they will not give a refund. This is not okay. I would have never bought the tickets if I had known there were no seats.

I purchased tickets to the Woman's World Cup match in Paris, France on 1/25/19. The match was to take place on 6/7/19. I received the e-tickets in my email on 5/20/19 My wife and I flew out of Los Angeles on 6/5 in the evening and arrived in Paris on 6/7 at 12:15 am. When we went to the match with the printed tickets, we were denied entry into the stadium.
We checked with the officials at the ticket office and they told us the tickets that we had in our possession had already been used for admission by someone else.
We had to buy tickets from a scalper on the street in order to gain admission to the match that we had just flown over 24 hours to get to.
Upon arriving back in the USA, I was able to check my email and voicemail. This is when I discovered that Viagogo had sent me an email on 6/6/19 to tell me that the tickets that they had originally sent to me were not valid. There is no way possible for me to check my email while I was out of the country traveling to the site of the match.
I also saw that Viagogo attempted to call me on 6/7/19, 90 minutes prior to the start of the match to inform me that the tickets had been changed.
The timing of trying to inform me that the tickets are not valid is completely unacceptable, as we were out of the country without access to email or telephone.
I feel that a refund on the purchase price of the tickets is in order.
I have requested a refund from Viagogo, without any success.
My order # is [protected].

Because I did not have experience with buying tickets for our local Theatre in The Hague I did not recognize viagogo. Outsourcement is usual in The Netherlands, and it looked official. I intended to buy two tickets as a present for a concert in September 2019. When I was selling the tickets on the site, a clock was ticking for five minutes. It is pure misleading. I got an e-mail that I did not get de e-tickets immediately but some days in advance of the concert. For me impossible to give it as a present and worthless. I tried immediately to cancel the 194, - Euro transaction, but it was not possible. Then I went to te Theatre (800 meters from my appartment) and found out that viagogo is messing up the ticketsale. I bougth new tickets (65 euro) at the Theatre and will do my utmost to cancel this transaction by my creditcard company. It is impossible to reach viagogo in a regular way. Their consumerservice is nothing more than a list with FAQ. This was my last time of doing business on the internet. I found out that viagogo according to the Guardian is supported by the Jacob Rothschild and Bernard Arnoult. The rich of this world are filling their pockets.

I had 2 extra tickets for French Open at Roland Garros as my daughter couldn't come to Paris. Put those tickets on sale using Viagogo. One ticket was sold in a matter of minutes and second one in a few hours. There were 2 same tickets bought from French Open official site. I have received an email that everything is fine and I will receive my money in 8 business day. Next day (1 day before the event) I received an email saying that second ticket was not valid and I am not going to receive any money for that and on the top of that because customer suffered damages they are going to fine me with $500 in order to compensate the customer. On the premises of Roland Garros I checked with official ticket service and was told that both of my tickets were used for the given event.
This company is really stealing money from both buyers and sellers. It is pure crime in action and it is going unpunished. Google, I guess, receiving money from them to advertise these scammers.