Menu
Verizon Customer Service Phone, Email, Contacts

Verizon
reviews & complaints

www.verizon.com
www.verizon.com

Learn how the rating is calculated

2.5 1270 Reviews

Verizon Complaints Summary

478 Resolved
781 Unresolved
Our verdict: Engaging with Verizon, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
Verified
The authenticity of the customer service contact information for Verizon has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Verizon. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Verizon reviews & complaints 1270

Filter reviews by rating
5
1 review
4
0 review
3
0 review
2
1 review
1
9 reviews
Sort by:

Newest Verizon reviews & complaints

ComplaintsBoard
D
11:32 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Verizon threatening phone calls

Calling a friend regarding collections on my accounts and threatening legal charges to my friend. Has never contacted me directly regarding any matter regarding collections. Don't know how they got my friend's telephone number contact name and information.

[protected]@yahoo.com

Read full review of Verizon
Hide full review
ComplaintsBoard
J
11:37 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Verizon fraudulant billing

I have these charges on my phone bill that I did not order. One is from ESBI, one is from OAN and one is from ILD cybertube.tv. I did not order these services but they continue to bill me. I tried the website to no avail, I tried calling, I get a voice message, I can't talk to anybody in person to get these charges to stop and have them removed.
any help will be appreciated
Thankyou
Jean Baynard

Read full review of Verizon and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
C
C
Customer Support
Rochester, US
Jan 07, 2011 8:39 pm EST

We are very sorry to hear about your experience. Please be aware that we at CyberTube take customer satisfaction very seriously and would like the opportunity to address any concerns you may have. You can contact us toll-free at [protected] or by email at customersupport@billinghelpnow.com, so that we may resolve your inquiry.
Sincerely,

Customer Service
CyberTube.tv

P
P
PurpleOcelot
Carrollton, US
Jan 03, 2011 1:50 am EST
Verified customer This comment was posted by a verified customer. Learn more

All phone companies do this. They hope that all of thier prey...uh, I mean customers...will do like most everybody does, dont read the bill, just pay it.

All phone companies will add other peoples charges, who dont pay...to those peoples charges who always do pay thier bills. I forget what this is called, but they all do it, and it is illegal, but yet, the government allows them to get away with doing this.

Until the people stand up and say "NO MORE"...and stop using the big phone corporations and start using the "little guys", then they wont give a damn how much you ### and groan. They just dont care.

ComplaintsBoard
J
9:00 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Verizon reconnect fee

Verizon notifies my child's phone that the account is past due and then charges my phone for the reconnect fees for past due amounts. The guy on the phone did not care at all. I am done with Verizons lack of customer service and concern for those of us support their service. As soon as I can, I will be moving my wireless to another carrier

Read full review of Verizon and 2 comments
Hide full review
2 comments
Add a comment
M
M
MartMart
mart, US
Jan 09, 2011 1:35 am EST

Why do some people feel they're above paying bills, never will understand.

M
M
mikemn78
Eden Prairie, US
Dec 28, 2010 9:29 pm EST

Pay your bill then!

ComplaintsBoard
L
7:24 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Verizon billing / customer service

The following correspondence says it best:

Initial Letter to Verizon...
Primary Subject: Billing
Secondary Subject: Payment and Balance Questions

Message Body:
I am furious. I was using my phone to make a payment. It was a new phone and I must have hit the wrong button.

I thought I was entering a payment of $xxx. Instead I paid the full balance - which is not due for 15 days. I CANNOT afford to pay that extra $xxx right now. I spoke with a VZ representative that same day, he completed a form and told me it would take 72 hours to process.

I called to check the status today and was told by a representative (she was a ###, in case you care) it can take up to 10 days to process the request. Are you kidding? I have since spoken with a very nice supervisor (the ONLY person out of 3 who seemed to have a clue...he provided excellent customer service, ) - and he has said 24-48 hours is the norm.

I am writing to be sure you understand my frustration. Please expedite this request for a refund. I will never make a payment from my phone again. I manage social media for a living and I am controlling the desire to rip VZ on Twitter, Facebook, Linkedin, Tumblr, Friendfeed, StumbleUpon and my blog. I am so mad right now. ANY other company would reverse this within 1 day. It has been 3 days already! Please deal with this within 24 hours and notify me that it has been resolved.
Angie xxxxxxxx

Verizon's response...

Dear Angie xxxxxxxx,

Good evening! I have reviewed your account and I regret to say that the request submitted was completed today but our treasury department was not able to reverse this payment. My name is Arlene and I’m very sorry to hear that you did not intend to pay the balance in full, but I will be more than happy to provide additional information regarding this.

When a balance is due and the payment covers the balance in full, we are unable to credit back any over payments, unless this results in a credit balance.
Since the payment of $xxx covered exactly your account balance, we are unable to reverse it.

Keep in mind that when a payment is made over our automated system, it will ask you to confirm more than once the payment amount you wish to make.

I apologize for the inconvenience this may have caused.

I am sorry I wasn't able to provide you with a more favorable response in regards to your payment. We appreciate your business and thank you for using Verizon Wireless. Should you have additional questions or feel your concerns are not resolved, please reply to this e-mail.
Sincerely,
Arlene
Verizon Wireless
Customer Service

My final email to Verizon...
Dear Verizon Customer "un"Service,

I expected nothing less from Verizon.
Your lousy customer service is legendary - and now I am experiencing it firsthand.
Be sure to check my thoughts on Facebook, Twitter, LinkedIn, StumbleUpon, Tumblr, Flickr, and my blog.

Fortunately, consumers can now share your abhorrent behavior with the planet via social media.

Disgusted,
Angie xxxxxxxx

P.S. The punctuation, incorrect use of my first and last name in the greeting and your use of words like "treasury dept" tells me one of two things:
You utilize impersonal form letter templates and/or you're not residing in this country and Verizon didn't take the time to train you properly.
Again, fabulous customer service. Unbelievable. Can't wait to post this communication on my blog.

Read full review of Verizon and 3 comments
Hide full review
3 comments
Add a comment
L
L
Lazypages
Houma, US
Feb 13, 2012 2:52 pm EST

I agree in full with Martmart and mikemn78 if you can't pay don't have a phone if your rude don't call for a refund and if you can't operate your phone don't try too pay your bill from it go to the store (best buy) and pay it there if the non-existence money you have.

M
M
MartMart
mart, US
Jan 09, 2011 1:37 am EST

You shouldn't own a phone if you can't pay a bill in full, that's how you ###s get in debt. When you get a bill you pay in FULL and if you can't do it don't purchase the service.

M
M
mikemn78
Eden Prairie, US
Dec 28, 2010 9:34 pm EST

Shouldn't get so pissed at them for your f*up. Be nicer, they will reverse it...

ComplaintsBoard
D
9:50 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Verizon 30 day worry free guarantee is bogus/customer service will lie to you to over and over

I purchased an ipad from verizon wireless. Was told I had 30 days to return. Bought a hot spot and was told the same. Ipad has connection problems and hot spot does not work. After 30 days of troubleshooting with the "tech team" I am now told my 30 days is up so I need to go to apple. Also, 30 days reverts to 15. Beware, verizon is a 3rd party supplier and has no knowledge regarding items purchased. Informed verizon is not allowed to troubleshoot other then phone service. I paid verizon not apple. Verizon has a contract with apple. A customer has the contract with verizon not apple. I have been a verizon customer for over 15 years. I will never have a thing to do with them again. Returning everything. Feel free to sue as full disclosure regarding verizons position never discussed. Should be clear once you leave with a non verizon product there is no ownness on the verizon end. Verizon just collects money and makes money on customer's back. Owes customer nothing. Verizon will trouble shoot for 30 days and then tell you your 30 days is up. Do not believe them. Also purchased a droid the same day. Email not capable. Non compatable with droid, after 30 days that is the conclusion of the genius at verizon, was told to now go to motorola as verizon is not sure what to do. How does a company sell products and not have to be responsible. Iwas told by a verizon rep we are told to tell you whatever we can to get you off the phone. When you call back you are someone elses problem.

Read full review of Verizon and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
S
S
SeniorGuy
Moneta, US
Sep 23, 2011 10:24 pm EDT

They lie and lie.. like used car salesmen. thus one can assume their business model is based upon for every customer lost, they get 5 new ones... really a scummy company as they have implemented a website and customer service that doesn't allow one to complain or resolve problems with service agreements for services that cannot be provided yet they demand payment anyway and allow one ot get out of an agreement that they will never support.. like providing cellular access you purchased for a fixed location. Fraudulent ### Merchant!

ComplaintsBoard
N
1:43 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Verizon lies about free gift card

I bought a cellphone from this place and I was told I was going to get a 50 dollars giftcard from Sam's club which I never got I went about 3 or 4 times until one of the new manager's. Good me that I was not supposed to get a gift card because. I had a revere from Verizon when the Guy that sold me the phone told me that I was going to get a rebate from Verizon and a giftcard from Sam's. I think that nobody got to lie to sell anything besides the manager. Treat me bad I think because I'm hispanic. He was very rude

Read full review of Verizon and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
M
M
MartMart
mart, US
Dec 26, 2010 7:33 am EST

Your grammar sucks

ComplaintsBoard
I
11:01 pm EST

Verizon bait and switch

I called Verizon to upgrade my phone to an Droid 2 Global -- I was told that I qualify for an online rebate by the rep -- he told me how to go through the web site to place the order. After 20 minutes on the website, I found that your website no longer gives online rebates, only mail in rebates, which I will NOT do since I am not going to wait 6 weeks for a rebate that may never come. I called and spoke to a supervisor who looked at my account and told me that I was given incorrect information but that there was nothing that she could do. I cancelled my order. Wasted 45 minutes of my time with Verizon's bait and switch tactics. I run 6 mobile lines with Verizon and am shocked by the poor service and outright lies told by Verizon's phone reps.

Read full review of Verizon and 1 comment
Hide full review
1 comment
Add a comment
P
P
Patti Ralph
Graham, US
Jun 08, 2011 2:01 am EDT

We have been VERY dissatisfied with our Verizon REP. We found that when we purchased our palm pre plus only for the "hot spot" feature. We were TOLD different than what the agreement stated. Since we are both seniors...67 and 87..AND TOLD HIM WE WERE NOT REAL KNOWLEDGABLE ABOUT DATA PLANS. we based our decisions on what was SAID. Two VERY different statements...I asked, if after we tried it. we could change the use of the data package...he said we could discountinue and only pay the 10 dollars for the extra phone charge. HE LIED. We also expressed we would not ok a new contract for our other phones, as we hadn't decided if we actually wanted to stay with Verizon. We asked if it was a ONE YEAR contract. HE LIED.
We have discussed this with several "customer service" reps They are NAUGHT what their title declares. We spent just on one call 50 minutes. Most of it on HOLD<
We left a message to set up an appointment to get together with a MANAGER WHERE IT WAS PURCHASED...WE WERE TOLD HE WAS ON THE OTHER LINE, AND WOULD RETURN OUR CALL. NO ONE RETURNED CALL.
After being with Verizon Wireless for 8-10 years. Lost count.
We would like to resolve this before we go the BBB, ATTY GENERAL, or new CCO for Verizon Wireless. Can anyone help?

ComplaintsBoard
J
10:59 pm EST

Verizon illegal billing practices

Verizon home internet services illegally adds services to my account nearly every month without my permission. I have spoken with account supervisors who have explained to me that services cannot be added to my account without my verbal permission. I have NEVER given permission for any optional services to be added to my account. I have to call and have them removed when I get the bill for them. I have to scrutinize my bill every month and take time out of my busy day to get it corrected, usually not without a fight. At the present time, I have had to call every month for the past 5 months to get unauthorized charges removed from my account. These charges include service plans, virus protection, game packages, music packages, and charges for equipment that I did not ask for but was told that I qualified for as an upgrade free of charge. I am not the only one who experiences this, as friends and family who live in other households also go through the same fight to have their bills corrected periodically.

Read full review of Verizon and 2 comments
Hide full review
2 comments
Add a comment
A
A
Angie Hamilton
Paris, US
Jul 29, 2014 5:43 pm EDT

Need help. Charged way to much for roaming charges while out of country while my phone was shut off. Help? Getting the run around from verizon. I have spent many hours on the phone and I am getting no where.

K
K
krispix318
, US
Dec 21, 2010 12:55 am EST
Verified customer This comment was posted by a verified customer. Learn more

I go through that with Verizon at work. They're usually a third party billing company, not Verizon; V bills on behalf of them. Some are dishonest and splice together conversations when they talk to you or use deceitful questions ("Are you over 18 and able to make changes to your phone bill?") but they legally CANNOT make changes to the phone bill without someone giving permission.

ComplaintsBoard
R
3:55 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Verizon will not refund overpayments

Verizon, is one of the largest cable, internet and telephone providers and because they are, they feel that they can dictate the form of service(s) they issue to the consumers. Many who have complained about their poor services, the scams they've pulled to get you locked into a one or two year contract are middle class workers who must count every penny we spend due to this crisis that our last president has put us into. When you call they pass you from one department to another until you get so frustrated you just give up. Well this time I am not giving up! VERIZON IS CROOKED AND IS NOT A COMPANY I WOULD RECOMMEND TO ANYONE TO US. THEY RECEIVE FUNDS THAT WAS INTENDED FOR ONE OF MY OTHER CREDITORS, HELD ON TO IT UNTIL MY NEW BILLING CYCLE ROLLED AROUND AND THEN OFFSET THE NEW BILL WITH THE OVERPAYMENT THEY HAD RECEIVED. NOTHING IN THEIR STATEMENTS OR INITIAL AGREEMENTS INDICATES THAT THEY HAVE THE RIGHT TO OFFSET A CREDIT BALANCE WITH A FUTURE BILL. YET THIS IS WHAT THEY PRACTICE. UPON CALLING THEY HUNG UP IN MY FACE TWICE AND HAD THE NERVE TO SEND ME MY NEW BILL SHOWING THAT A PAYMENT IS DUE BY 12/19 WITH A CREDIT BALANCE. YOU WOULD THINK THAT A COMPANY AS LARGE AS VERIZON WOULD HAVE WRITTEN A PROGRAM THAT WOULD IMMEDIATELY REFUND A CREDIT BALANCE AND REFLECT ON THE BILL THAT THEY IS NO PAYMENT DUE. I CAN ONLY GUESS THAT THE UPPER MANAGEMENT OF THIS COMPANY CAME FROM THE BUSH ADMINISTRATION, DON'T KNOW @#@@$

Read full review of Verizon
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
J
3:27 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Verizon false advertising

In october 2008, I signed up for a $99./mo special being ofered by verizon and direct tv. After several billing cycles, I noticed I was paying quite a bit more than the $99. I called verizon to explain and they said I had to call direct tv as verizon was charging the correct amount. I had no way of knowing because the bill was too confusing. I called direct tv and they told me I had to notify them within 2 weeks of the special deal or I had to pay the full amount. I told them I was never notified of this and I have no record of any coupon requesting that I do this. I told them I wanted to cancel my account and they told me I couldn't as I had signed a contract for 18 months. This also, I was never notified. I finally found this on the back side of the installation checklist. So not only was I not getting the $99 bundle special, I was n't getting the dsl to work. When I called verizon to see it they could do something about the service, they sent me anothe modem which also didn't work. Shortly after that, verizon was sold to fairpoint. I was paying over $150 per mo for waht was a $99 special. I called fairpoint and cancelled there service as I got no satisaction fr9m them. I continued with direct tv as I was required per their contract (?) to keep in service for 18 months. My bill for direct tv alone was 58.54in june of 2009 and increased to 70.69 when I finally cancelled the service in october 2010. I wasted more time on the phone trying to get somebody to answer my questions. The tv service was ok but trying to get an honest answer from anyone was a trip and a half. I will never do business with any of the companies ever again. I feel like i've been played for a sucker and it won't happen again.

Read full review of Verizon
Hide full review
ComplaintsBoard
S
7:23 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Verizon 30 day risk free scam

Verizon offers a 30 day risk free return for new customers. I returned my phones with in the time frame. I was waiting for a final bill to pay for the 3 weeks I used. I got a bill for Nov. It was for over 1, 000.00. They said I broke the contact on both my phones, I not only owed them 340.00 for a month of use (which is very high for 2 phones?) But 350.00 per phone as a penalty. After many many calls to verizon, I am now being harrassed by the "collections" dept. Each time they go on to my account and say well, it takes time for the changes to reflect in the system. It is a joke. I just need my correct bill for three weeks of use? Seems like a bunch of ###s work there!

Read full review of Verizon
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
C
10:52 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Verizon customer service

Verizon hires third parties, like 20/20 or TRG Field Solutions to sell products and services to business clients. Problem is they sell services that they don't need nor are complatible with their phone systems. They have left our company with out phone service for 7 days. Haven't returned our calls and Verizon has not assisted us in this matter either.

Read full review of Verizon
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
S
10:10 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Verizon security deposit was not credited back to final bill

I had taken verizon FIOS Internet and Phone on first week of september. The order number was OF7352313. As I was new to United States I didn't have credit history at that time they took $125.00 as security deposit and it was assured that this would be adjusted in the final bill upon closure of connection. The phone number that I had taken was [protected]. After using the services I realized that the spped is not as much as mentioned by the customamare care executive. Upon investigation I found that it was always 7 or 8 MBPS whereas they took money for 15 MBPS. I didn't wanted to continue with this service and terminated the connection on last week of september. Till then they are assuring that in Final Bill the initial security deposit will be adjusted and I will get the remaining money back. I called verizon for more than 20 times and they were unable to address the issue. In middle of november they started accusing me for not paying bills where the actual situation is they are trying to digest the initial security deposit. I sent the bank details of the $125.00 payment but they didn't took any action on that. They are transferring calls from one department to another and harrasing me for last one month. As the bill is pending my credit history is going down. I never expected this kind of service from a leading service provider. Please help me in any way if you can. I want to sue this kind of service in United States.

Read full review of Verizon
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
B
3:11 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Verizon deleted my esi

Below is an email that I sent to Mr. Daniel Mead, President and CEO of Verizon Wireless, on 6 December 2010 after not receiveing adequate compensation for the loss of my ESI. I received a phone call from Jennifer, a representative from Mr Mead's office, today and am still unsatisfied with their offer of compensation ($100.98). I would appreciate your assistance in this matter.

Regards,
Bethany

Dear Verizon,
The following is what, to the best of my recollection, transpired today in one of your Verizon Wireless stores.

~~~ Today I went in to my local Verizon Wireless store to fix a few issues with my LG Dare. The first issues pertained to my usage and the need to change my plan since I had just gone over my minutes and needed my minutes to be increased. The associate that I worked with, I believe his name was Allen, was very pleasant and help me with that task and offered some other services as well.
The second issue was that my phone was slow. When I tried to use certain programs the phone would not respond or would begin to turn off. Allen was sure that he could help me with this matter. He proceeded to do a couple of system checks and ultimately did what the store manager called a Hard Reset. Apparently, Allen had checked for the appropriate data back up program on my phone, however failed to ensure that it was synced to the phone.
When Allen did the Hard Reset my entire phone was wiped of all personal settings, email accounts, saved web addresses, ring tones, games and above all the contact list. He then asked me right away if I had my contacts backed up somewhere other than my phone. I told him that I did not and asked if all of my contacts had just been erased. He apologized and confirmed that all of my contacts had indeed been erased.
He again apologized and I could tell that, understandably, he was not happy with his mistake. I explained that I had countless personal and professional contacts on there. He tried for a moment to defend himself saying that I should have had those contacts backed up and that if I had destroyed the phone some how, I would then be in the same boat. I explained to him that yes, I understood his logic. However, my phone was in the hands of a Verizon Wireless professional and that it was Verizon Wireless that ultimately destroyed my phone.
I then asked to speak to a manager. Allen left his work station and went to speak to the manager. He then returned and told me that the best compensation that I would be offered was one months worth of service for free. I explained again that I needed to speak with a manager. He later returned with Rob, the store manager.
Rob greeted me and apologized for the mistake and explained that one month of free service was the best that he could do. I expressed to him that approximately $90 worth of free service was not going to be an acceptable amount of compensation for a loss due to a mistake made by Verizon and that I had a suggestion for an acceptable compensation.
I explained that I needed one year of global internet service so that I could Skype with my husband who is currently on a year long deployment in Iraq. He expressed that it would be over $1, 000.00 worth of service and that it was not going to be possible. I then asked to speak to the next person in management. He said that his District Manager was currently out of town on vacation and that he would be back in a few days but that he would be sure to contact the DM in regards to this issue. He then specified that he was going to email the DM. When he said that I requested that I be CCed on that email. Rob then walked me out and again apologized.
Soon after I left the store I attempted to make a call. The call would not go through and I had to call one of the numbers on the pre-recorded error message. Once I called and confirmed who I was with the operator and explained that my phone had been reset I was then able to make and receive calls. It was at that time that I actually realized that absolutely everything had been wiped off of my phone. I then tried to call Rob and had to leave a message with a store associate.
After waiting for 20 minutes to receive a call back from Rob, I returned to the store to be sure that Rob understood that the phone had been entirely erased. I thought it was just contacts at first but then saw that everything had been erased. It was as if the phone had never been used before. This added a little salt to the already festering wound.
Rob then asked me to clarified what it was that I was hoping to get out of requesting global internet access. I explained to him that I simply wanted to Skype with my husband. I explained that my husband did not have the same internet access that most deployed soldiers do and that the current wireless internet capabilities where he was stationed cost $200.00 to start and $100.00 a month and that was just not going to be feasible.
He then explained that he would be sure to get the email out to his DM before the end of his day and that, as a formerly deployed soldier, he truly wanted to help me. ~~~

If Verizon Wireless could create a way for my husband to be able to Skype and use the internet from his NetBook for the year that he is gone, then that would be acceptable compensation for Verizon Wireless' error in erasing all of the contacts and other items from my phone.

My request for compensation remains. My husband and I have been valued Verizon customers for a number of years and I feel that this amount of compensation is not unrealistic and is very do-able. It may be over $1, 000.00 worth of service but I can only imagine that the actual cost that it would be to Verizon Wireless is far less than the cost of losing 2 valued customers as well as the negative press/word of mouth and loss of other customers due to this injustice.

Below you will find a cut and paste correspondence between Rob and myself. It did not appear that I been CCed in the message as there was not an address appearing referring to the DM or any other management. Perhaps the email system that the Verizon employees use at the store does not show that info. However, the point of being CCed on that email was so that there was clear 3 way communication between the parties.

Thank you for your time and interest in this matter.

Regards,
Bethany

Full view
|

|
Back to messages
RE: Customer escalation
To see messages related to this one, group messages by conversation.

8:16 PM
Reply ▼
Reply
Reply all
Forward
Delete
Mark as unread
Mark as read
Delete all from sender
Print message
View message source
Show message history
Hide message history
Show details
Hide details

Bethany

Change picture
View profile
To robert.[protected]@verizonwireless.com
From: Bethany
Sent: Mon 12/06/10 8:16 PM
To: robert.[protected]@verizonwireless.com

Rob, I appreciate your attempt to CC me on this message to your district manager per our discussion today in your store. However, the point of that request was so that there was clear three way communication in this matter and that I was able to see what and when communication was sent. The below email is simply and email to me about what transpired today. It does not ensure me that the issue has been brought up to the proper management. Please forward the message that you sent to your DM to me so I can see the date, time and address that it was sent to.

Regards,
Bethany

--------------------------------------------------------------------------------
Subject: Customer escalation
Date: Mon, 6 Dec 2010 17:34:52 -0700
From: Robert.[protected]@VerizonWireless.com

Allen worked with a customer on 12-6-10, Bethany, regarding phone troubleshooting on her Dare. He did a hard reset on the phone. Before performing the hard reset he checked for backup assistant. He saw that it had been downloaded on the phone, but didn't check to make sure that it had been synced. As a result the customers contacts were erased to which she was not happy. I spoke with her as she requested to speak with a manager. She has requested a years worth of international internet credited to her as compensation. International internet in Iraq is charged at .02/kb. I again apologized, but said that was something that we could not do. She said that would be the best way to compensate her. Her husband is deployed to Iraq and she wants a way to be able to communicate with him more effectively. She would appreciate a call. Thank you,

Read full review of Verizon and 1 comment
Hide full review
1 comment
Add a comment
G
G
gr1mr34l1ty
Roseburg, US
Feb 26, 2011 2:22 am EST

Not trying to sound rude, but it sounds like you looking for a handout. An offer of $100 for erasing contacts is extremely generous. Data usage is expensive. International data usage is extremely expensive. There profit margins on that is alot less than you would think. So yes demanding that much data when the damage incurred was in the end was merely an inconvience to you is way out of line.

ComplaintsBoard
B
9:42 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Verizon bad customer/records practice

Dear Verizon Wireless and Verizon Member;

The following bullets give a short synopsis of what has occurred to result in my account having so many problems:
• From the year 2000 to August 2008, I had Verizon Residential service with no complaints or late fees.
• August 2008, I was talked into the “Bundle” package contracted with Verizon WIRELESS/ NOT Verizon Residential. ALL party’s confirmed I was current financially.
• I had periods during this agreement with payments made but not posted to my VRZN WRLSS account.
• I never-NEVER received a bill in Email, Phone, or by the postal service/ mail by Verizon.
• I paid online through the VRZN WRLSS site and clicked the “pay my bill.”
• VRZN WRLSS employees made comments of me not being timely with payments:
o “you make payments late consistently.”
o I have records showing I made payments-often double to.
• Even with my records I was still “ordered” to make a payment over the phone-NOW, or service will be suspended.” These two actions show I paid double payments.
• September 2009, Bundle service closed with all parties showing ZERO balance due.
• The VRZN WRLSS service contract end date was September 2010.
• Jan 2010 I paid $15.00 as directed by a VRZN WRLSS employee-no records of this
• Feb 2010 I paid $98.00 and this did not post to VRZN WRLSS either.
• After the May 2010 payment, Directv called and demanded $500.00, then corrected the error after noting I was not in the Bundle package.
• May 2010 payment did not post. Call made to VRZN WRLSS.
• Chrystal of VRZN WRLSS assisted me and discovered with Timothy’s help of an error.
• Advised to make June payment on the 15th and call in about 2 days to check status.
• If VRZN WRLSS appears the bill was credited to my account, “if Verizon appeared-CALL.”
• Bank notes reveal transaction did clear bank to Verizon.
• I called on June 17th and was told no payment made. $110.00
• Threats were made and I paid again from bank account-credited to Verizon. $110.00
• July 13th, I had a heart attack and tried to call my cousin with phone service off. Three witnesses.
• When home, I called VRZN WRLSS and again was told that no payment received.
• On July 22, 2010, Sharon of VRZN WRLSS told me she doubted the heart attack and all cell phones active or not have to be able to call 911.
• The bank confirmed this when a conference call was made by the Verizon Wireless employee named Kira, and the Wachovia employee named Rosetta, dated 7/30/2010.
• Prior to involving the bank directly, I was insulted and told I was uncooperative in sending ALL my transactions during the month.
• August 2010, I spoke with Ashley of VRZN WRLSS telling me how bad a customer I was in paying my bills late, refusing to work with providing the requested information, and late fees must be paid.
• I asked for the supervisor and spoke with Erin, she backed Ashley’s information and advised to find another way to pay “ONTIME.”
• August 2010, Spoke with Sharon, told to fax info I have to [protected]. Then she told me I owed in Feb of 2009 a total of $663.12 to VRZN WRLSS.
• August 2010, Shawnessy of VRZNWRLSS told me if I paid my bills this wouldn’t have occured
• I asked for supervisor and she told me I would be told the same thing anyway, so again I asked.
• The supervisor, Jeff, was outstanding and tried to get records from VERIZON without success.
• Sharon of VRZN WRLSS Told me she would call me “tomarrow” after she had a chance to read all the notes- this would be 7/26/2010, 1PM- NO CALL.
• Ladina who informed me she would call “7/28/2010, around 3PM.” She did NOT.
• 7/29/2010 called [protected] spoke with Heidi good “but could not help me.”
• Transferred to Theresa with same result. She told me that $97.51 due NOW or service stops.
• Transferred to Thomas who told me to call [protected] ext. 5255. Spoke to 5 people-RUDE.
• August 3, 2010- spoke with Ivan, transferred to Hilda (Supervisor) she did 3way with Verizon.
• Claim due now is $129.58 to Verizon. Transferred to Ms. Glass who asked for all notes faxed.
• Erleen of VRZN WRLSS apologized for all this trouble… THE ONLY ONE WHO DID.
• Erleen stated someone would call and this would be “fast tracked.”
• 8/19/2010, Angie of VRZN WRLSS stated all corrected and talked me into another contract.
• August 22, 2010, New account now with charges of media- minutes used included WE/Nights.
• Sing then adjusted balance giving $35.00 back.
• 8/27/2010 Message on phone of disconnect charges due immediately of $30.00.
• 9/10/2010- request for refinance of home denied due to credit problems- VRZN WRLSS/BAD.
• Called number provided –Verizon, no account on record. Asked to check again-9/2010= 0 due.
• 9/23/2010 called Verizon after research/ billed for bundle by Verizon AND VRZN WRLSS.
• Same day/ spoke w/ Mr. Calendar and he was able to see all activity of Verizon. He provided me with account number I never had or knew of as:[protected], transferred me to disputes.
• RUDE people ! Spoke with and was transferred by each names: Refused, Julius, Josh, Brittany, Terry, Robert. All referred me back to VRZN WRLSS.
• 9/23/2010 Spoke with Scott of VRZN WRLSS, he conference called Verizon. New people now with Josh- confirmed paying same time of bill to Verizon and VRZN WRLSS, Robert was able to get info back to Sept 2009 and confirmed double bill in June 2010, $15.00 in Jan 2010, $98.00 in Feb/2010. Then Terry who was able to explain in detail all aspects of account sent to collections with Allied. Scott informed me that VRZN WRLSS could not get money back and oustanding balance was not VRZN WRLSS concern. Total phone time= 2.5 hours.
• 9/24/2010, called Verizon, on hold and transferred to very rude people:Shirley, No Name, Mandy, Erin, Shatquao, Rochsana-hung up on me after telling me to pay my bills.
• Called back at 10AM after 2 hours doing above, Dan advised me what to do, was patient, made sure all we talked about was in notes. After I asked to speak to supervisor to praise Dan and he was able to give Email address since all (?) supervisors were in a meeting.
Please understand I did not enter into a contract for Bundle service with Verizon. Each billing question I had from and bundled company, the advice was to call Verizon Wireless. I NEVER received a bill from Verizon in any form. This document is forwarded to FTC and FCC.
Billy W Childress Jr photo not posting to this site. shows Verizon residential billing same time as Verizon Wireless

Read full review of Verizon and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
M
M
MartMart
mart, US
Dec 07, 2010 7:11 am EST

Short version please

ComplaintsBoard
B
5:32 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Verizon lying, trash

Worst example of trash I have ever experienced. I went in to purchase a Droid incredible phone. The attendant (Sam) told me they were out and I could buy an Eris now and he would replace it with the Incredible when it came in in a few days. I went along not thinking to much about it. A few days later my son went in and made the same deal. In a few days I checked back. Sam told me the phones have not come in yet. After several phone calls and visits and Six Months, Sam tells me the the store is no longer going to carry the Droid. I was very close to removing his head at this time. I contacted Verizon and after a lot of hassle and time on the phone and being told there was nothing they could do, I finally got ahold of someone who made a phone call to the inirect dealer to check out my story. She set up a conference call with me and the manager (Amir) of the store. All of a sudden things changed, they had the Incredibles in stock and all I had to do was come in and exchange the phones. The first phone went fairly easy. The second belonging to my Son, was brought in about a month later. He had been away at school. This incredibly arrogant piece of trash Sam told us he could not exchange the phone because it had a barely visible scratch on the corner. Sam doesn't know how close he came to getting his skinny little ### ripped over the counter and tought a lesson on how we do things in America. Any how after a lot of hassle from this worthless ### he gave up the phone. I am sure that he has pulled this same thing on other customers because he kept a little book that he put my name and my sons in. There were many pages of names. I am also sure that the manager Amir was in on the whole thing although he claims he new nothing about it. If anyone else out there runs across this and has been ripped off by this store, please contact me. I would love to be part of ridding this trash from our neighborhood.
[protected]@yahoo.com

Read full review of Verizon
Hide full review
ComplaintsBoard
V
12:32 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Verizon coverage in panama country

On a Business trip from Miami to Panama (the Country) my evening flight landed just in time to allow me a call home in order to let my family know I arrived OK before they go to sleep. As soon as I was allowed turned my HTC2 from VZW ON and waited for the phone to sync with the first provider available in the area.

After some minutes (the aircraft was delayed in the runway) everybody around me finished their calls while my phone was still looking for signal. Once in the terminal the same thing, waited after Immigration and Customs and still the same condition in my phone, at that point I started to get concerned. On the taxi, on my way to the Hotel, the phone could not reach any party to sync with and 50 minutes after I landed I was at the Hotel Lobby still looking for a signal, in the mean time I did a reset of the phone for at least 4 times. At the end, I arrived to my room and finally gave up on my provider. Before somebody asks, the phone was NOT in Airplane mode.

The next day I tried again with same results, according to VZW coverage there is a great map indicating plenty of GSM coverage all the way from the Airport to where the Hotel "El Panama" is http://b2b.vzw.com/international/Global_Phone/Central-South_America/Panama.html.

I tried on the Phone settings changing the Mode of Operation from "Global" to "GSM/UMTS only" and also "CDMA" but the phone could not find a Service Partner.

At this point I had to alert all the people in my Team that I would not be available on my cell phone but unfortunately I can't prevent the Customers that try to reach me to feel disappointed for not been able to reach me.

Thanks

Read full review of Verizon
Hide full review
ComplaintsBoard
M
6:28 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Verizon their billing mistakes sent me to collections!

Since summer of 2010 I have spent 15hrs on the phone to Verizon Customer Service, effectively doing their job for them! If you're considering Verizon BE WARNED! They may be one of the big players but they DO NOT PLAY FAIR! I'm a professional, educated, law-abiding individual and I pay close attention to my bills. Over the last 2 years I've logged billing errors which Verizon won't admit to and that have cost me almost $1000!

Here's my story: In summer I had the Verizon Internet/TV/land line and wireless package and decided to drop all of their services apart from the wireless service (this was due to my contractual commitment and NOT because it's a good service - it's really NOT). Just before I made this change, I received a bill THREE TIMES ($706.12) the amount of my normal bill! I called them and the error in billing was identified and resolved..or so I thought! Subsequently I continued to receive periodic bills for the disputed amount! Whenever I'd call Verizon, I'd be told not to worry about it and that it was an error in the billing dept. It's now late November and I've just received a bill from a credit collection company(!) for the amount Verizon told me I did not owe!

Their internal communication is HORRIBLE! Existing customers who've had to call Customer Service and who have multiple services from this carrier will already know the nightmare that is Verizon Customer Service and Billing. People in the SAME department will give you five different answers to the same question. Written confirmation in non-existent so you never know where you stand (until of course they send you to a collections agency - by which time both your wallet AND credit history are suffering)!

As soon as my 2yr contract is up Verizon are HISTORY and I would NEVER have a good word to say about this company to anyone! Over the last few years, Ive had to pay top dollar for cell phones which were already obsolete. Their handsets break on average after only 3 months of ownership (this has happened three times now). Verizon will do everything NOT to replace defective or substandard equipment if it can help it. And pay close attention if this happens to you and you DO receive a replacement handset, because they will more than likely mark it as an early upgrade and your 2yr contract will start all over again! This has happened to me twice now. The second time I contested it when I saw my bill a few weeks later, but by that time it's your word against theirs and guess who they'll believe...

FANTASY FEES:

As if all that isn't enough, early on in my time as a Verizon customer I was billed an additional $254 for downloading FOUR ring tones advertised at under $3 each! Like a sucker I paid thinking maybe I'd hit the wrong button on my phone or something! When more billing errors started to occur I realized that it wasn't something I was doing it was VERIZON'S INCOMPETENCE!

Message to Verizon: If you're going to lock people into a 2yr contract:
a): Provide hardware that will last for the life of the contract.
b): Provide accurate bills (as in DO NOT MAKE UP IMAGINARY CHARGES FOR YOUR CUSTOMERS TO PAY.
c): You have a LONG way to go in terms of your communication both internally and with your customers...and you call yourself a 'communications' company. You should be ashamed.

If there's anything positive to come from all this it's that I've now learned to AVOID cell phone carriers' two year contracts. This is their way of locking you in to two years of poor service at an over-inflated price. Companies that provide good service and treat their customers well don't need restrictive contracts and early termination fees to stop their customers from leaving - it's that simple.

Read full review of Verizon and 1 comment
Hide full review
1 comment
Add a comment
K
K
KevinKoba
, US
Jun 03, 2016 8:28 am EDT

When I moved abroad a few years ago, I cancelled out my cell phone the week before I left but Verizon charged me a $9 servicing fee later on the same day. I specifically asked the agent if my phone was indeed free and clear and she stated yes it was, and in fact I had paid for the next month in advance ahead of time even though I would never used it again.
A year later, my friends gave me a box of all my mail of which I had had forwarded to them. There were probably 80-100 letters from Verizon and my friends didn't bother to open one due to who knows why.
Verizon wouldn't even deal with me at all. When I called them they told me that I should have dealt with the servicing fee within 90 days. While looking at my bill, I told them that they charged me a servicing fee AFTER I HAD CANCELLED my phone and had been out of the country ever since. They directed me to collections to settle it and said it was out of their hands.
SO... I hung up and paid the collections people the $150 something charge right then and there with my debit card.
OVER A YEAR later I ran my credit score only to find that Verizon had never settled the disbute. I had to pay my old bank to dig up scanned copies of my old bank transactions to show them I had paid Verizon's collection agency. Finally after 2-3 weeks of threatening letters, Verizon finally agreed that the bank statements I provided were enough to close out my case.

ComplaintsBoard
N
5:17 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Verizon billing error, technical difficulties

I'm having a problem with my billing and technical issues. I used all my minutes but Verizon provided bonus minutes at my request (8 yr customer). But the bill did not reflect the bonus minutes. I accidentally paid the whole bill and called to get a credit back to my credit card. Verizon (supervisor level) told me their system only allows for a credit to my account. I refuse to accept this and will cancel if they do not credit my card but also credit my entire month of service ($160). I've spent over 6 hours dealing with cell phone issues, backup assistant issues, now billing errors. I just want to talk on my cell; I get no thrill out of shopping for cells, talking to their reps, dealing with their technical difficulties and system limitations. A supervisor's supervisor is supposed to call me tomorrow to tell me their decision. I also told them to read their notes; I'm tired of having to start from ground zero everytime I call.

Read full review of Verizon
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
J
11:56 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Verizon identity theft or another fraud

ON july 12th, four months ago this sixteen year old girl took it upon her self and wals in saying she wanted a palm cell phone with texting, internet, photos, games, and the works. She said she knew me she was in college. at the time. order location(15184 01 #514856 pmt 1 of 1 order type p3. The sales person didn't botter to ask her for an ID or any money down. Instead she walked out with it. I didn't find out until Verizon starting harssing me on September the 28th.

Please contact me @ [protected]@gmail.com

Read full review of Verizon and 1 comment
Hide full review
1 comment
Add a comment
M
M
MartMart
mart, US
Nov 14, 2010 3:55 pm EST

And what would you like us on the message board site to do about it?

Perhaps you should you know...call Verzion about the situation.

Verizon Customer Reviews Overview

Verizon is a telecommunications company that offers a wide range of services, including wireless phone plans, internet, and TV. Overall, Verizon has received positive reviews from customers, with many praising the company's reliable network and excellent customer service.

One of the most commonly cited positive points of Verizon is the quality of its network. Customers report that they experience fewer dropped calls and faster data speeds compared to other carriers. Additionally, Verizon's coverage is extensive, with service available in most areas of the United States.

Another area where Verizon excels is customer service. Many customers report that they have had positive experiences with Verizon representatives, who are knowledgeable and helpful. Additionally, Verizon offers a variety of support options, including online chat, phone support, and in-store assistance.

Verizon's pricing is generally considered to be competitive, with many customers finding the company's plans to be affordable and flexible. Additionally, Verizon frequently offers promotions and discounts, making its services even more accessible to customers.

Overall, Verizon is a well-regarded telecommunications company that offers reliable service, excellent customer support, and competitive pricing. If you're in the market for a new phone plan, internet service, or TV package, Verizon is definitely worth considering.

Verizon In-depth Review

Overall Rating: Verizon is a top-notch telecommunications provider that offers a wide range of services and features. With its reliable network coverage, excellent customer service, and competitive plans and pricing, Verizon stands out among its competitors.

Customer Service: Verizon's customer service is exceptional. Their representatives are knowledgeable, friendly, and always ready to assist with any issues or inquiries. Whether it's through phone, chat, or in-store support, Verizon ensures that their customers receive prompt and efficient service.

Network Coverage: Verizon's network coverage is unparalleled. With a vast network that reaches almost every corner of the country, Verizon provides reliable and consistent connectivity. Whether you're in a major city or a remote area, you can count on Verizon's network to keep you connected.

Plans and Pricing: Verizon offers a variety of plans to suit different needs and budgets. While their plans may be slightly more expensive compared to some competitors, the quality of service and network coverage justifies the cost. Verizon also provides flexible payment options and discounts for bundling services.

Device Selection: Verizon offers a wide selection of devices, including the latest smartphones, tablets, and accessories. Whether you're looking for an iPhone, Samsung Galaxy, or Google Pixel, Verizon has you covered. Their knowledgeable staff can help you choose the perfect device to meet your needs.

Data Speeds: Verizon's data speeds are blazing fast. With their advanced network technology, you can enjoy seamless streaming, fast downloads, and smooth browsing. Whether you're using your device for work or entertainment, Verizon's data speeds ensure a seamless experience.

Reliability: Verizon is known for its reliability. Their network rarely experiences outages or disruptions, ensuring that you stay connected at all times. Whether you're making important business calls or streaming your favorite shows, Verizon's reliability ensures a hassle-free experience.

Additional Features: Verizon offers a range of additional features to enhance your experience. From mobile hotspot capabilities to international roaming options, Verizon provides convenient features that cater to your needs. They also offer advanced security and device protection options for added peace of mind.

Billing and Payment Options: Verizon provides flexible billing and payment options. Whether you prefer paperless billing, autopay, or paying in-store, Verizon makes it easy to manage your account and pay your bills. They also offer detailed billing statements and online account management for added convenience.

Contract Terms and Flexibility: Verizon offers both contract and no-contract options, providing flexibility for customers. While contracts may come with certain benefits, such as discounted device prices, Verizon also offers no-contract plans for those who prefer more flexibility. This allows customers to choose the option that best suits their needs.

Transparency and Communication: Verizon excels in transparency and communication. They provide clear and concise information about their plans, pricing, and terms. Their customer service representatives are also proactive in communicating any changes or updates, ensuring that customers are always well-informed.

Complaint Resolution: Verizon takes complaints seriously and strives to resolve them promptly. Their customer service team is dedicated to addressing any issues or concerns raised by customers. Verizon's commitment to resolving complaints ensures that customers feel heard and valued.

User Experience (Website and App): Verizon's website and app are user-friendly and intuitive. Whether you're managing your account, checking your data usage, or shopping for devices, Verizon's digital platforms provide a seamless experience. The interface is clean, navigation is easy, and information is readily accessible.

Comparison with Competitors: When compared to its competitors, Verizon stands out for its superior network coverage, reliable service, and excellent customer support. While some competitors may offer slightly lower prices, Verizon's overall package of features and benefits makes it a top choice for customers.

Pros: - Reliable network coverage - Excellent customer service - Fast data speeds - Wide device selection - Flexible billing and payment options - Transparent and proactive communication - User-friendly website and app

Cons: - Plans may be slightly more expensive compared to some competitors - Contracts may not be suitable for customers seeking complete flexibility

Final Verdict: Verizon is a top-tier telecommunications provider that offers a comprehensive range of services and features. With its reliable network coverage, excellent customer service, and competitive plans and pricing, Verizon is a solid choice for those seeking a dependable and hassle-free telecommunications experience.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Verizon contacts

Phone number

+1 (212) 395-1000

Website

www.verizon.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Verizon?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Verizon Customer Service. Initial Verizon complaints should be directed to their team directly. You can find contact details for Verizon above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Verizon. Discuss the issues you have had with Verizon and work with their customer service team to find a resolution.