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Verizon review: horrible agents 218

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2:57 pm EDT
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I just got off the phone with an extremely rude agent at Verizon #[protected].
Here is my issue.

I am opening a new location for my company below. YES I am the owner. I
called Verizon in Dec to get a phone number so I could start marketing my new address-phone number. I made it VERY clear to the rep that I wanted a phone number ONLY, basic service since I would not physically be at the location until Mar 1st, 2017.

Now I am told by this unprofessional, rude young man that I had full features added, ie: unlimited long distance and voice mail, call forwarding, etc etc etc! He also stated I WAS UNDER CONTRACT I have never signed a contract with Verizon, nor would I never! Today I got a bill from Verizon for a line that doesnt even have a phone connected to it for $225!
To say I had a fit was an understatement. I called Verizon immediatly and got this cocky, rude, arrogant young man. He mocked me, he insulted me and got me to the point I wanted to reach thru the phone and punch his face and I'm not violent!
He finally removed the features and the long distance but refused to credit my account.

All this treatement for a brand new business account! I'm sending this forward to the FCC.

This is a horrible way to introduce a new customer, don't you think!

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218 comments
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SA BACH
TAMPA, US
Jun 05, 2009 12:36 am EDT

Verizon complain 6 4 09

At about the 20th of the month of April, 2017, I called Verizon Customer Service to add the TV (basic service) to existing Internet service of (7MPPS) and Phone service (unlimited local calls & all 13 features) for the advertised special of $64.99/Month + tax, after Daniel from Verizon Customer Service assured me about all the charges/fees, No installation charge, No charge for router and three TV boxes, only $64.99 plus taxes, he scheduled the 6th of May 2017 for this service, Verizon installer did not show up on the 6th of May, but came on the next day which was the 7th of May, on that day Mr. Rhett Miller from Verizon (I asked for his card and gave it to me) did the installation, I informed Mr. Miller repeatedly that since I have six young children to only install the basic TV service and I pleaded with him and agreed to make it impossible to activate any pay channel or movie, he agreed, finished the work & left, then I realized that Mr. Miller has forgotten his work computer in my house, I called and located him and called me back the next day saying that he will pick up the computer in a day or two, also Mr. Miller forgot to give me the Network Router identification name and Pass word for the internet Network that he changed, so we did not have internet service until Mr. Miller picked up his computer two days after the installation date and asked him about it and he apologized for it. Three weeks after that I received a bill from Verizon for $326.00, I called (all calls are logged & timed) many times without any success, first Mr. Robert from Verizon claimed that part of the charges because of 5 boxes installed, then after a week they agreed it was only the 3 free boxes, then Summer and her supervisor Frank claimed that someone activated some pay-channel or movies, and adamantly refused to give me any credit, I explained to these people what I told the Installer. they brushed of, and last time I called Verizon Darlin told me that my bill will be $163 instead of the $226.
I changed all of my services to another company (thanks God we have a choice) and they betrayed me one more time, I ordered my services to be disconnected on June 3d, 2017, the same day the other company will do the installation after 4;00 PM, but Verizon disconnected my services on June 1 midnight. You can ask my neighbors about Verizon. they'll be happy to tell you their sufferings, AJ next door "Verizon is grown too big, they are lazy, when they sent me a huge bill I stopped being their customer"
Small consumers like me are being cheated by big corporations like Verizon, our elected politicians care only about their selves and their reelections. Please protect the citizen.

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HHg
, US
Oct 06, 2009 6:16 am EDT

This is truly a horrible experience for me! I called Verizon several months ago (regarding a simple billing inquiry). The answer was verbally given to me. To my amazement, I found a box from the teleproducts department of 'Verizon' at my front door. I opened the box and found a telephone. I had not at any time requested that a phone be sent to me. I was not even asked if I wanted to purchase any telephone products at that time. I reported that the phone had been sent (via telephone). They sent a prepaid label for the return. I should have immediately sent the phone back, but I admit I held on to it for a while. It needed to be sent back by UPS. That was where I made my mistake. I was not told that there was a time limitation regarding the return. Apparently, they were just trying to sell this phone. I did finally retape and send back the phone several months later. Mind you, I had not opened the packaging of the phone. It was like new. I would not even be able to tell someone how it looked (except for looking on the outside of the packaging). Honestly, I could not even tell someone that. I never opened the phone!

Now, it seems that they are charging me for the months that I had the phone. I am still being billed even though I never requested or opened the phone! On top of it all, the representatives in teleproducts have truly NOT been 'consumer-friendly'! Around the middle of July, one gentleman stated that they 'did not have to take back the phone!' When it appeared at my door the second time, I had to return it again at my expense. He gave me until August 18, 2017 to return it again. I only got credited $24.56 for a telephone that I never requested or used! In fact, I never opened the box for the phone. Please assist me on this matter. I am not sure if I should pay the entire bill at this time or not. I do not want my service to be interrupted. I will need to decide today because the bill is currently due.

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Ekler
, US
Jul 02, 2010 7:11 am EDT

I have been a verizon phone customer for years with little to no problem and then... I was talked into ordering FIOS tripleplay - for 6 months I was overcharged, each time I paid a bill they would say I then owed outrageous amounts for the next month, as high as $511 ! Finally bill straightened out and down to 0 but again the outrageous bills, can't get through to billing by phone and when you do they tell me the bill is high because of my inconsistant payments! I've got to pay something so I do but if I pay what they sya I owe then it is like I am acknowledging the charges. Anyway, I have paid about $800 for 6 months of service at 130/month, about right but I currently have an outstanding balance of $500 ! When you do get through to a live person they are rude and condescending and blame me for the high bell because of my inconsistant payment history! I have contacted a consumer advocacy agent and am awaiting a reply. Next is the Atty. General's office and the FTC. DO NOT ORDER FIOS!

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JonLaw
, US
Oct 08, 2010 2:23 pm EDT

Back In February of 2017 I was given a netbook by a friend as a going away present (it was theirs and then they did not need it anymore). So after I moved I canceled the data plan at the Verizon store in Lake Worth, Texas in April of 2017. I payed the early cancellation fee as well as the balance on it.

Its now october and i get a call that my account is still active and that i owe them money.

There is no number where i can get a hold of someone to tell them they are charging me for an account that was canceled out months ago. And the automated call that calls my cell does not give me any options, but options where i pay them through the automated system.

My complaint is that they did not cancel my account when i asked them and PAYED them the early cancellation fee (which is not cheap). AND that there is no phone number to talk to a real person, and i do have a job almost 11 to 12 hours a day) and cant just take off time to argue with some guy at some store who will then have to call his corporate office that will only tell me to wait, and then require me constantly checking back on them. They simply lack customer service.

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MadasHELL6
Elko, US
Jul 22, 2015 11:18 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

[protected] at aprox 8:20 pm I started to receive over 17 calls back to back, where you received a beep to let me know someone was calling while I was still on the line...all from the same caller. [protected]. The caller is a computer generated call wanting you to complete a survey to get free tickets. I listened and pressed (9) as I was not interested and that's when I started to receive back to back calls beeping through the first call. I tried to call the number back and it said the version number was no longer in service. The calls will not stop. I had to take my phone off the hook...it is now 9:10pm and I AM PISSED OFF! This is plain and simple harassment! Your company had best shut this scamming harassing phone number down or I am going to file a police report against you. I have also listed my number as a "DO NOT CALL" number.

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hellonurselisa
, US
Jan 18, 2010 11:30 pm EST

Now the company has made data plans a requirement on ALL phones except the cheap free phones they offer. It's sick. I went to upgrade phones and all the phones my kids wanted required a data plan. We are not talking Droid and Blackberry phones just your average phones with full key boards. They claim it is a manufacturing issue it's a LIE of course. Who wants thier teenager to have unsupervised internet access? They say they can add parental controls well I already have that for free its called NO internet access on the phone. How do I get a phone I want without a data plan I don't want and I wont use. It robbery and a money making scam. SICK SICK SICK.

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thatiswrong
Leesburg, US
Oct 26, 2010 6:19 pm EDT

I have a two year agreement with verizon to keep the same price and service.
in the middle of the year while i am in the contract verizon changed my price and speed change.
I called to discuss the issue after 3 days to get customer service. I am able to speak to customer rep.

one time customer rep. hang up on me.
second time customer rep. denied to transfer me to supervisers.
3rd time the supervise was repating the same thing again and again - loughing at me...

if you have Extream HD in 2017 now in 2017 verizon renamed the product to be Ultimate HD and add $30.

No HELP FROM VERIZON...

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Daisy Kwan
,
Oct 03, 2008 12:56 pm EDT

I ordered DSL service through Verizon's website. The sent me an email to let me know the date of installation. On the email it stated that I had the option to reschedule if the assigned date was not convenient. I called to reschedule and was routed to India. I was told I was not able to reschedule. They couldn't give me a 4 hour window so I took off the entire day from work.

Two days before the scheduled installation date, I received an email confirmation reminding me to have someone in the home. Well I waited all day and noone showed up. I called to find out what happened to the technician and was transferred 7 or 8 times! And each person asked me the same question: name on the account, address, phone number and last 4 digits of ss. I repeated this 8 times to 8 different people! I finally yelled at the next rep and told him he better not transfer me to someone. So he looks into the system and it said that my service order was pending and it was approved for installation!

Unfreakinbelievable! I took off an entire day of work for this? And get this...the next day, they emailed me and told me that I did not qualify for their DSL service.

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Duncan Thomson
Va Beach, US
Jan 20, 2009 4:42 pm EST

I contracted with Verizon for a bundle service which included international calling rates. After the service was set to work I was dis-satisfied and terminated the contract within 7 days. I subsequently received a large telephone bill for international calls at premium rate. I contacted customer service who were unable to assist me but advised that I should contact Verizon Corporate HQ in Annapolis. I have written twice but have not received any response (there is no fax or telephone number to call). Because I have not paid the bill Verizon have passed the debt onto a debt collection agency. Separately I have also been billed for other services that Verizon agreed I should not pay. I believe that there has been a communications breakdown inside Verizon I have been billed again. I have not paid this second bill and Verizon have passed the collection onto the same debt collection agency. I need Verizon to respond to my plight.

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Jalil-f
, US
Oct 05, 2009 7:36 pm EDT

I had a Wireless data account with Verizon and called them to find out when I can cancel without penalty in May and they told me I should wait till August. I called one more time in early June to make sure and they again said August. When I called in August, they said the termination date was October and August was the date I am up for a promotion.

I canceled my account anyhow in August and complained to customer support and even their supervisor but they just don't listen to me. I explained that if I had been told I had to wait till October, I would have canceled my account in May. I asked them to listen to my recorded conversations in May and June but they say they cannot do that.

I was wondering what else I can do? Can they send this to collection agency? Would it impact my credit report? I really don't think it is fair for me to pay this penalty because they gave me wrong information. I have come to believe maybe they intentionally misled me.

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EdwF87
, US
Dec 02, 2009 8:00 am EST

As usual verizon tries to wait out the customer after my last round of fraud with them Here we go again! I moved and the building I moved into was not ready for phone service for a month later, however theynot only charged me but they charged me for a different plan and individul services and every time I called to get the plan Ive had before they said they would fix it of course they didnt one girl even told me I had to have that plan, the next one told me that it was the same plan, When I tried to explain that there was no service, the woman told me to call repair, there was nothing to repair, I know they will try to rip you off, just call the attorney general. they want me to pay twice my bill not!

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jaconner2
Dickinson, US
Dec 31, 2009 10:04 am EST

In July '08 I cancelled verizon due to verizon fluctuating my monthly bill higher and higher with no explanation. The final bill came and was paid on 12/05/08. Months later a collection called demanding I pay an already paid bill. I told them it was a mistake on Verizon's part but demanded I pay anyway. I went to my bank and got a copy of the transaction showing the bill was paid, $28.38 on 12/05/08, by electronic banking. I sent this to Verizon and heard nothing more until 12/30/09 when the collection, once again, demanding I pay.
Calling Verizon customer service served no purpose, as the lady told me it was out of Verizon's control that I had to contact the collection agency. I then spoke to a supervisor who told me she could do nothing, even though I explained of sending a copy of the bank transaction to them. She said that wasn't good enough!? The $28.38 came out of my bank account and went to the same Verizon online account that I had been paying my monthly bill to, and the supervisor said I would have to pay the bill. I will not pay this bill twice because of Verizon's incompetence.

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Chuckles
, US
Jun 29, 2010 8:42 am EDT

I want to make everyone aware of the termination dates for mobile lines you might have for your children with Verizon . My son recently graduated from college and with his new job (thank the heavens) came a new Verizon phone that he is authorized to use for his personal calls as well as business etc.. So I called Verizon to close out the line he has had since a freshman in high school and I was told that the cost of closing the line would be $100.00! Now I understand early termination and all that it means but as a long time customer of Verizon with 4 lines I am somewhat shocked at Verizon and their lack of what a "Family Plan" really means.I think Verizon means you keep the lines for life! The service reps could not understand why my son just didn't want to keep the line or why I just shouldn't pay the fee. I asked the agent if he could explain what the loss was to Verizon for the closing out the line and having my son go to another Verizon account with a more expensive phone and a more expensive plan, but no one could explain it. Seems like once in a Family Plan you need to be very much aware of the dates for termination of the lines tied to the agreement. I have another son in college now who will graduate in two years so we will need to terminate his line early and put him on his own line let him decide if he wants to stay with Verizon. Seems like Verizon is missing the boat here on transitioning young adults into the workforce. Just as they move out into the world Verizon gives us a reason not to stay with them as a carrier. Seems like Verizon's marketing group is really missing the boat on this.

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Mrs. Susan Jelis
Pleasant Valley, US
May 03, 2008 12:19 pm EDT

After finding out I cannot have a legal address in New York or get help with any complaints I have filed, I now found out my computer IP number is black listed because evidently we do not own that either. That's funny because we pay quite a bit each month to Verizon to have it.Even better...On a private site I DISCOVERED Verizon is using a 'POOL' of IP's.When I log on to my own private site with my own folders quess what? They log my time and date and IP number, but only once has OUR IP number actually shown up instead they post any IP number they want to. Not just once either. HOW MANY TIMES? In less than I MONTH they listed my log ins as 36 DIFFERENT IP numbers. One time they listed our real one. Gee Whiz maybe that's why I'm being black listed now on 11 Different BLACK LIST. I would suggest everyone in New York check your IP number to a black list then check if you also have 36 different IP numbers thanks to your phone or computer services.Should I complain to an agency about my address or computer? I would love to but I already did that /Homeland Security/ FBI/ Postal Inspectors/ OPEL the New York online Business Center. Harassed about it? You bet, over and over and over. Should I ask the police for help? I would love to but when I was shot at they told me return the weapons ( arrows /27 inches long with metal tips) shot at me or be taken to court. The second time I tried to get help from the police? Stop YAKKETY YAKKING. Does anyone have any suggestions that do not involve agencies who are incapable of doing anything or people in ' CHARGE' who act like they were raised on another planet?

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David King
Morton, US
Aug 24, 2009 12:32 pm EDT

I have had verizon resedential service for over 30 years and my bill was set up to be paid automatically out of my checkbook each month. In the process, I do not look at each bill when it comes until the end of the year. It stopped paying automatically 3-4 months ago and my service was cut off until I paid. Why was it not automatically paid? My bank said it was not their problem and verizon stopped requesting the payment. Verizon receptionist said it was not their fault.

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Kateryna_Rich
Flushing, US
Dec 02, 2009 6:59 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I cannot work for over the week since Wednesday, November 25th, 2017, because Verizon disconnected my Verizon High Speed Internet for Business Service in error.
Verizon had provided TWO accounts the same phone number. This went undetected because the phone number was servicing both my modem and another customer’s land-line. Then, this other customer failed to pay his bills and, eventually, his service was shut off the phone line in which also shut down my connection being we were sharing the same phone number.
Verizon has no idea how and why this situation occurred. They promised the connection would be restored Friday night or early Saturday which did not happened. I was notified the order is placed but because of the department being closed on Thanksgiving and on Friday the order was pending and not fulfilled. They guaranteed me that first thing on Monday it will be expedited and service fully restored on that same day. Also Ashlee, the Verizon Customer Service Supervisor, said she would call me back on Monday to keep me updated every step of the process. Apparently, the supervisors from Verizon have a short memory: one of the supervisors forgot to place an order of the new line on time and other supervisors forgot to call me back numerous times.
On Monday, November 30th, 2017, Antuanne, a supervisor at Verizon, informed me that I have the Internet but there is a problem with a lose wired that will be fixed on Tuesday morning. On Tuesday, December 1st, 2017, I was informed that someone will fix the problem during a day - yes, someone tried to do it at the end of the day but they wired it incorrectly. On Wednesday, December 2nd, 2017, I cannot work because Verizon is still working on the problem for the whole day and I should wait until Thursday...
Today, Wednesday, December 2nd, 2017, the connection is not restored yet. I spend numerous hours on the phone with Verizon daily. Every time I am promised that I will have service today or early morning. Apparently, I still have no Internet and cannot work.
Verizon failed to provide service as it was agreed. Also, Verizon failed to provide a good customer service. Finally, every time Verizon supervisors provide different excuses why I have no Internet and promise to fix the problem during a day; however, no promises had been fulfilled so far and I still cannot work.

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DSchwab
Lynchbur, US
Mar 23, 2011 2:37 am EDT

Our land line phone, with Verizon, went out approx. 5:30pm on Monday, 3/21/11. When I called Verizon repair I was told it will take five days for a tech. to come to the home. We pay extra a month for wire service, however the problem is with the Verizon line outside. I have called and spoken to an agent and the last call made this evening 3/22/11 the person I spoke to was rude and abrasive and really did not care at all about the fact we are out of a phone. Is this way more and more people are opting out of landlines and going with their cell phones? After this experience, I just may do that. I pay a lot of money, 160.00 a month for land line service and Direct TV. We don't even have DSL in the area. A populated area still cannot get internet, TV and phone. What is going on with Verizon?

I would like someone out to my home immediately! No excuses. Or this will be the end of our business relationship.

Debra Schwab
Tom Schwab

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verizonbites
,
Nov 17, 2008 8:03 pm EST

I know that know one at verizon cares but as a warning to others beware of verizon. Some time ago I was sold a DSL package with a speed of 3.0 mbs and the "required" phone service. I did not need or want a land line at home and I informed them of that at the time, but was told I had to to get DSL. The DSL never worked right (could not access the intenet). After nearly a year of paying for a service that I was not receiving and many calls to verizon for help, a tech. guy finaly showed up at the house. This was about the same time the my contract was about up by the way. He checked out the lines etc. only to let me know that I should never have been sold the DSL Pkg. that I had been sold because I lived too far from the local office. The service could not "push" that speed and it would have to be lowered to 1.5mbs. No change in my price for the lower speed was offered even though I asked. After a month of this slower speed (unusable for my applications), my contract was up. I called to cancel the solw DSL and phone service, but against my better judgement allowed them to sell me on switching to a new contract for FIOS which had become available in the mean time. Dumb on my part I know. I now am being billed for the old services I no longer have and the new FIOS package on top of that in a seperate billing. I don't understand this at all since I was "switching" to FIOS. On top of that the FIOS package did not have the services I was told I would get and my bill is much higher than what I was quoted. I am through with verizon and plan to switch providers away from verizon for my office and my home. I have several land lines home and work, two wireless phones, TV and internet all with Verizon, but not for long. See ya verizon.

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Megan57498
, US
Jan 31, 2010 12:56 am EST

I ordered the DSL service from Verizon Dec. 12th, 2017. There was no signed contract just a verbal agreement with the sales rep who told me there was a 30 days money back guarantee and that my credit card would not be charged until I installed it onto my computer. I then got messages from Verizon stating my activation date was moved later a couple weeks so I cancelled my order Dec. 15th. I hadn't even received the product yet. I spoke with rep Thelma who gave me a confirmation # and emailed me a return shipping label for UPS she stated I would not be charged anything if I returned it in the next few weeks. So I got the package in the mail, never opened it never installed it. I went to UPS and dropped it off and got a receipt for this on 12/19. I get a message on my phone stating that my account was activated on 1/6/10. I called to Verizon again and told them my account should never have been activated as I already returned the product and cancelled it a couple weeks ago! The rep told me that she did see it was received about a week before and no one cancelled my account. So she advised a manager would cancel it for me and that I would not be charged. I specifically clarified with her that I was not charged and that my card would not ever be charged she said yes. So a couple weeks later a charge of $67.51 shows up on my credit card statement! I called and asked for a manager - Angela - who was no help at all. She didn't offer to try to look into the situation and just told me that I agreed to this and that it will take up to 2 months for a refund! The person who transferred me to the manager said she didn't even show in her computer system that I had cancelled it back in December and said they only showed when I called 1/6/10 after my account was activated. I have a confirmation number, an email saved from the rep I spoke with. I tried explaining to the manager that I was told something different than what she is saying to me now and that all the reps I spoke with before told me I would not be charged. The only thing Angela told me to do is to write the Service Response Center and they would get back to me in a month! She would not give me her phone number, an email or any phone number to call corporate. I asked to speak with her manager and she just told me I couldn't and that no one was there anyway to speak with. Soooo ridiculous. I don't know if the product itself is good or not but the way I have been treated by Verizon employees and none of them following through on their promises to take care of the situation and telling me it will take 2 months for a refund to me has been the worst customer service experience I've had. I, myself, work as a customer service rep in the insurance industry. I would never treat a client of mine like this and no manager of mine would tell a client they wouldn't try to help them or make things rights. Also, there shouldn't be any reason why there is no documentation of my calls. This has frustrated me so much dealing with this for the last month and a half I am now making a point to let everyone know not to deal with Verizon. They will try to find any way to take your money. I've done everything that they have asked of me and yet they treat you like you don't matter. Maybe if you just paid them every month and never had an issue you would be fine but as soon as you try to cancel it or have a problem it will turn into a nightmare! If someone from Verizon is reading this and willing to give some integrity to your company and help me please email me at LuckyLady1401@hotmail.com. I've tried to go online and find some contact info for the CEO which I have sent an email to and will be calling as well.

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bubbalou
,
May 24, 2008 12:05 pm EDT

Last winter, a Verizon salesperson rang my doorbell & convinced me that that I would save money if I canceled my current cable & telephone provider & bought the Verizon FIOS bundle. (Internet, phone & TV) I signed the contract for $129.99/month & confirmed the contract over the phone, which was also required. I've since been charged over $200, three separate times for the month. They've been EXTREMELY difficult to contact by phone or email. If I get through, this is their response:

1. "You'd better pay us now or we'll cut you off. You never had the bundle rate."
2. "I work at billing, I can't help you."
3. "Let me transfer your call back to our voice messaging menu."

They cut off our phone yesterday. I've contacted the BBB & FTC & I'm waiting to speak to a THINKING person at Verizon, someday, instead of their greedy, careless thugs. Until then, they won't see another penny from me. Lawyers are welcome to contact me. I don't want my credit destroyed by Verizon bullies.

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indy_go_blue44
Lafayette, US
Aug 24, 2010 6:09 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

In September 2017 we spoke with a Verizon representative about new phone service; in passing I mentioned we were leaving our current cable provider and she told me about a bundle deal with Direct TV. We could get both landline phone service and Direct for $89.95/mo x 2 years. I repeated the deal and asked her several times to verify that this information was correct and she (alledgedly) did, so we signed up.

Our first bill was for $150, which included installation, exactly what she had said. However our next bill was $124.02. Reading it carefully I found that we were being charged for Verizon's most expensive long distance plan rather than there basic plan (we rarely use LD and preferred buying pre-paid cards.)

Speaking to Verizon, I was informed that indeed I had signed up for this expensive plan, and since I didn't have a written agreement I didn't legally have a leg to stand on despite filing a complaint with the Indiana Atty Gen's office. To break the contract would have cost us $700 ($200 to Verizon, $500 to DirectTV.)

Earlier this year Frontier Communications bought out Verizon North and in July we received our first bill for $174. Speaking with them they said our contract was only good for 6 months (not 1 year and definitely not 2 years) so the bundle deal was defunct and we were being charged the total amount for both phone and Direct TV.

Long story short, we changed back to our old provider (Comcast) and got the triple play bundle for what we were paying Verizon. However it's going to cost us $240 to end our contract with Direct since in getting HD we committed ourselves to them for 2 years.

I have no complaints with DirectTV. The scam was that the Verizon rep flat out lied to me about the price and duration of the original deal. I would highly recommend that any dealings you have with them be obtained in writing before you commit to them.

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STEPHANIE TAYLOR & DORIS JABLANSKI
CRARYVI, US
Apr 01, 2011 2:05 am EDT
Verified customer This comment was posted by a verified customer. Learn more

First bill I ever received was a collection notice. This is phone bill for my aunt. She is an 85 y/o in a nursing home that is going through lung cancer treatment and no resources to pay for a phone so I set this up for her and asked that it be billed to me. The nursing home set up all this information and told me I would be billed probably right on my phone bill as long as I had verizon, well I do and had been waiting for it to show up on my bill. I have had my own health issues, my husband also is fighting a very rare form of non hodgkins lymphoma and now my dad is in the hospital. I have never been to any collection agency and recent never receiving a bill and having the first one in a collection agency. Also the bill is just a dollar amount no dates of service, no services listed to even know what you are paying for. I tried calling the company but because I am not the name on the account my aunt is no one would talk to me. Client reference # [protected], agency acct# [protected] amount due $90.36

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debor76
Clover, US
Jun 23, 2011 4:19 pm EDT

I received a $9.99 data charge against one of my phones on my Verizon bill for June. This was not accepted by anyone on our plan and I would like to be reimbursed for this fee. I had to pay this to Verizon and go through a lot of red tape to help insure this does not happen again. It is a shame that anyone anywhere can just plug in any phone number with NO security code, but you have to go through so much just to get justification. Please advise how to get this fee refunded.

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Gracie
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Nov 22, 2008 12:22 am EST

I have been a Verizon customer for about four months. It always amazes me that, despite having Lifeline services and a simple Freedom Plan, there's always a way for them to jack up my monthly bill to over $100.00 a month. Every month there is a either a new error or problem that has to be resolved on the phone with hours of my time wasted on these issues. I have never received a bill that is so difficult to read and make sense of. That's probably intentional I know I am not stupid. I have two college degrees and am working on another one now. I am smart and ethical. Maybe that's why the bills so not make sense? This month they charged for a tech to come out to my home to set up service. They orginally told me there was no charge. One customer rep says one thing, then another says something else. The right hand does not know what the left hand is doing. I was overbilled long distance because no rep explained to me that I had to sign up separately for a long distance plan. Thought it was part of the package. And, I was scammed by them as they quoted a DirectTv monthly fee which was jacked up by Directv. And, they never told me Directv was an 18 month commitment so I could be out $360.00. Imagine that.

My advice. Go elsewhere. They cannot be honest about their fees. They change their story. There is no consistency in how problems are handled. You spend hours on the phone with them, and if you have no landline service, then you are going to have a heck of a cell phone bill that month. I am disgusted with this company. I have never dealt with such unethical, dumbed down companies as Verizon and Directv and I am done with both of them. And, I am disgusted at myself for falling for their garbage. There is even a legal firm starting a class action suit against Directv for this 18 month issue, so I am not the only one.

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Arthur Jones
,
Dec 04, 2008 1:33 pm EST

Verizon High Speed Internet connection is NOT available in my area. I currently use a dial-up modem for access to the Internet on Verizon dial tone service. Everytime it rains, I have excessive noise on my telephone dial tone, which in turn causes my dial-up speed of 56.7 to decrease dramaticly. It rained before Thanksgiving, so I called Verizon 611 repair, a technician checked my telephone line yesterday and said everything is working properly. Now, my dial-up speed is 8.5 after the repair. What can be done to improve the quality of my dial tone connection so I would have a better dial-up speed, up to at least 56.7?

Thank you for your attention in this matter.

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OSMFAC
, US
Feb 09, 2011 9:27 pm EST

I have been with Verizon since the forced switch over with Alltel several years ago. I have had the same phone since 2017 and have not been under contract at all since 2017. I recently switched over to another cell phone company and learned that another line on my account was under contract until March 2017 so we decided to keep that phone active under a minimal plan until the contract ran out (this is all under the advice of a Verizon Customer Service Rep). Today I learned that I have an early termination fee connected to the other line which as I previously stated has not been under contract with Verizon EVER (it is an Alltel phone) and went out of contract with Alltel in 2017. I called customer service thinking this was an obvious oversight on their part and was told that the alternate line connected to my account had received an "alternate" upgrade using my line's available upgrade. Strange considering this was never authorized by me, and the alternate line is under contract until the exact day the upgrade on that line was received, and my account home page said "No Contract". When I tried explaining this to the CSR he got rude with me said he would investigate this issue further and call me back (I am not holding my breath). Conveniently there is no contract information on any of my previous bills and my account homepage connected to the line I switched over is no longer available. Additionally, we have never allowed to make changes to the others phone plans. So there would have been no way for this "alternate upgrade" to have occurred without my knowledge, and with an upgrade being available on the alternate line why would we have opted to use the alternate upgrade to begin with? In short- the alternate line is under contract until March 4, 2017- the new phone was received on March 4, 2017 (this is verifiable on the account homepage), yet the second line on the account is being charged an early termination fee when that line has not been under contract since 2017 (which was verifiable until this information was conveniently pulled from the account page)!

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DENNIS ALLISON
Mechanicsville, US
Mar 30, 2012 7:42 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have a Verizon LG Voyger cell phone modle no VX100005. it is an older phone and the battery will not hold a charge. i tried to purchase a new battery but Verizon does not stock it any longer. They recommended i contact the battery manufacturer to see if i could purchase the battery direct from them. The manufacturer told me the battery has been discontinued. I contacted Verizon again to terminate my contract because II cannot use my cell phone because the battery is dead and will not hold a charge. I cannot purchase a new battery because it has been discontinues. I cannot terminate my verizon contract without paying a substantial early termination fee. Verizon tells me i can upgrade my phone but if i do, it will extend my contract for another 2 years which i do not want to do. The Verizon representative told me to log on to my account and type "/CPO" for certified pre owned phones and i would be able to purchase a phone there and not have to extend my contract. i logged on to certified pre owned phones but everything listed although appearing to have a good price, when you read the extremely fine print under the price indicated "with a two year contract"

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SOM_19104
Horsham, US
Jun 08, 2011 12:12 am EDT
Verified customer This comment was posted by a verified customer. Learn more

This verizon feigned reaction seems eerily similar to the my i. C. System complaint involving the university of pennsylvania school of medicine. And I believe the two psychopaths (Daniel j. Rader, m. D. And linda c. Mccrae) at the university of pennsylvania school of medicine are involved.in fact, I can tie them both to this case. It's amazing, how intimately involved the psychopaths are with my life.in a strange sort of way, it almost makes me feel special — not. But really, I have never garnered this much attention in my whole life, positive or negative. This fact is what puts my mind's spotlight on linda c. Mccrae as the ultimate mastermind and supreme instigator. There is no doubt daniel j. Rader, md is blameworthy, but the fact remains that this all this all can be traced back to one person only: linda c. Mccrae back in 2017. More later... Now back to verizon...

I find it highly suspicious that verizon, a large company with millions of customers would quickly and suspiciously post $124 of a collection account to all three credit bureaus as if this is a legitimate charge without contacting me. This whole quick adverse reaction reeks of collusion with university of pennsylvania school of medicine psychopaths.

Verizon has the gall to use my ss# and dob to enter adverse information on all three of my credit reports in an effort to blackmail me into paying a false charge $124. Verizon will never see another penny — ever. I have gotten rid of my verizon pay as you go phone. Never again will I use verizon products and I encourage anyone reading this to do the same. I will not be blackmailed by an unscrupulous company who has a secret back deal with the university of pennsylvania. Wait until the university of pennsylvania employees find out what illegal activity verizon is colluding with upenn on, don't know if it's official, but it is being done.

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Phyto-Plus, Inc
Clearwater, US
Aug 30, 2012 1:44 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

We have always paid our company phone bill through the verizon.com/businessbillpay internet access to our account without any fee applied to it.
The last three months we really had hard time to find the way to pay through it.
After tens of phone calls to their technical support and hours and hours at the phone without finding a solution to it, we have been "forced" to apply for automatic payments in order not to be charged a fee for each payment we do. No other easy solution.

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going elsewhere
, US
Feb 16, 2010 12:54 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Talk about price gouging at the gas tanks what about Verizon price gouging with forcing people to pay for a data package unless you go with one of their cheapest phones possible. Using the internet or data on a cell phone is useless and we did try it and we were unable to open any attachments...it was useless. This is a true ripoff for Verizon and I hope they go down. We got rid of our landline because they kept creaping upwards. The same thing is going to happen with wireless. We have other options and we will be leaving Verizon. What a SCAM!

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sawdog
Harker Heights, US
Dec 15, 2009 1:49 pm EST

I originally disputed this account in July 2017 because Verizon admitted to making a mistake which made me an unsatisfied customer. I then canceled the account and refused to pay the waiver fee for disconnecting the five phones.
Some parts and dates I can barely recollect but this is as much of an explanation as I can remember to the facts. In Feb or Mar 2017 I called to change my calling plan which was a family plan with 1400 minutes to a family plan with 1000 or 800 minutes, because they were not using all the minutes with the 1400 plan. The Verizon person did the change to the 1000 min plan but did not take away the 1400 minute plan, so when I got the bill the next month (April) it looked fine but the next month (May) it was too much (because when you change a plan it takes an extra month for the new plan to start, remember this information for later). So I called once again to tell them to cancel the 1400 minute plan and to deduct the month I had the 1000 minute plan. This time they canceled the 1400 minute plan and charged each phone with a single plan along with the 1000 minute plan. The next month went by (June).
In July when I got the $2017 or so bill I called to dispute the bill and tell them they needed to fix this mistake because I was paying at least 3 different plans on each phone. When I finally talked to a supervisor who actually looked into the account, and said they did make a mistake and how sorry they were for the inconvenience that everything would be taken care of. I then relaxed and assumed everything would be, but the next bill (Aug) nothing changed and the bill kept adding on. I waited until the next bill (Sept) and called again. I kept asking for a supervisor and explained the situation until I got to the third person and still asked for her supervisor which she said she was the highest I could go at that level. I got her phone number and I explained again the situation which she on the spot tried to correct. After we talked she had removed everything and started from scratch which I finally had the plan I was looking for, but the bill became an issue because she only took $300 or so off of the total bill.
After that I decided to cancel Verizon and look for a new provider. When I called to cancel they told me they would have to charge a termination fee of $175 per phone which was a total of $875 plus tax and that the bill itself was $725 plus tax. I again called the supervisor whose number I had and she said after trying to keep me with Verizon that if I decided to cancel, the waiver fee would be canceled because of the problems I had with Verizon and that I was an unsatisfied customer, even thou everything at that time was correct with the plan. I still thought after going through all the bills myself the bill should have been less. I went ahead and told her to cancel my services with Verizon. When I got the bill (Oct, Nov 04) it showed that Verizon did not waive the disconnection fee. I called to dispute the bill and could not get in touch with the supervisor I spoke with and was told to write the president of Verizon whose main branch was in Atlanta.
I was responded to in a letter that after investigating my situation they would take another $300 off of the final bill. I only wanted the disconnect fee waived so I refused to pay any part of the bill until the fee has been waived, then it was sent to a collection agency and is on my credit report to this day.

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randy
st.croix falls , US
Jun 09, 2009 9:36 pm EDT

my alltell service was excellent till verizon came along. tower 3 miles from my house since verizon ###ing phone wont work at home you ### no discount in price only ### service ### why couldnt you have minded your on business you stoled alltells towers for yourselves and screwed us you suck

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David Audet
La Verne, US
Jun 26, 2011 8:02 pm EDT

My Name is David Audet and i have verizon, in the News i saw last week that verizon were charging people for services thet did not sign up for, and when my last bill came i decided to look real good at my bill and sure enough i had a 14.95 charg on there that we did not authorize, so i called that number and they told me they have been charging that amount since 2017, so i told her we never signed up for it, and i want my money back, and thats when she gave me this site to put in a Complaint, i want my money back for all the charges.
Thank you

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Sondra Stamper
Salem, US
Feb 27, 2009 12:15 pm EST

Everytime that it rains in Salem, VA...our phone goes completely dead...no dial tone or anything and when someone tries to call our phone all they get is a busy signal. I have called Verizon repair over and over and over again and they do send someone out to repair the line, but if it rains in two hours after they repair the line...it goes out of order once again. My mother is in a nursing home and I MUST have my phone available for them to call 24 hrs a day. Surely someone at Verizon knows how to fix this problem with our phone going out of order everytime it rains.

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mkkamel
St. paul, US
Mar 23, 2011 5:39 pm EDT

I signed up for a 2017 family plan 3 lines on 12/22/2017, which indicated that you get (10 numbers with any Nationwide Family Share Plan with 1400 or more Anytime Minutes). The salesman told me the 10 numbers are for each line. However; when my son tried to enter his 10 numbers it failed because I already used the 10 slots. When I called Verizon they told me it’s for the entire family regards of how many phones/lines we have. I complaint about what the salesman has told me, but they said that was a mistake. So, I canceled my purchase after 3 weeks and returned the 3 phones. I have paid my firs bill for the month. And I expected to get a refund from them for the 4th week. But to my surprise I received a new bill from them saying I owe them $672 for early termination I called them and proved to them that I returned the phones and that I cancelled my service after 3 weeks, but they kept telling me they have no proof, and it might take a while for them to get that information from their warehouse. I requested that they return the extra week that I paid, but after a long haggle, they told me that they are charging me $0.45 a minute and therefore they don’t owe me anything. I keep getting harassing calls from them about the $672. Needles to say it was one of my worst experiences with any service I ever used. If I rate them on a scale 1 to 10 which is 10 the best service….I would give them Minus ten (-10)

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Amendez
Palm Desert, US
Oct 30, 2010 1:55 am EDT

When I first open the account I just wanted regular phone service, ( basic). The customer service agent, offered me the triple bundle for 84.99 a month if I applied for low income, if not it was gonna be 94.99 plus any extra boxes of receivers in needed extra. I came to my attention I was being charge almost double the amount agreed, and I called customer service. The agent was very pleasant and explained all the charges, extra I was being added. They had me on a double bundle with phone service and direct tv together, and dsl was being charged extra for regular price plus a 180.00 dollars for disconnection fee, when I never did such changes. They removed the disconnection fee, and filed a claim for 219.75 for being charged outside the bundle. Now I call because I was following on that because I still see extra charges, and they say now I have a double bundle with phone and internet together and direct tv separate, not to mention another 180.00-dollars for excluding direct tv from the bundle. They passed me to the supervisor, bu5 this time I recorded the call and told her she was being recorded andshe says she can add me to a triple bundle now because I never had it. Why would I get the three services when I didn't really needed them to start with, and why would I wanna be charged extra for each one of them. They don't wanna remove any charges, and when I give them the previous claim number, they act like it doesn't matter.. They hang up the phone on me and I dont know who to go to next. I feel like I'm never gonna catch up to this bill. There must be something I can do!

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wxyrty
, US
Jan 24, 2011 11:33 pm EST

I have just upgraded my DSL service from 3Mb to 7 Mb with a Verizon DSL and phone bundle and agreed to a 12 months contract for that bundle but after the upgrade I am only getting 1 Mb of service and internet connection became unstable and kept dropping off line. I called Verizon and their agents kept asking me to wait for repair, which I did for almost a week now. Instead of fixing the problem and hearing my concern, my calls to Verizon now take at least 15 min before any of their agents even pick up. I only call once or twice a day to hear the progress on the repair, but is being treated like this, so I searched around and found a Time Warner cable service bundle which is a good replacement for the Verizon bundle.

Can I switch over without being penalized, since Verizon is the one who breach our contract in the first place for not delivering the service?

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Kim Kowalewsky
Jackson, US
Jun 09, 2009 11:27 am EDT

There was a $9.99 charge for premium text charges on my Verizon bill for June 3. I did not authorize these premium text charges, so please remove this $9.99 from my Verison account.

My e-mail address: kowalekg44@nconnect.net

Please confirm that these charges have been reversed on my Verizon account.

Kim Kowalewsky

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Patsy Pacheco
, US
Nov 09, 2010 5:17 pm EST

My Chocolate phone broke in the middle of my contract. In order not to extend my contract I purchased a CHEAP no frills phone to complete the contract. It has been replaced 2x. I do not receive 90% of my calls. If my callers do not leave a voice mail, I would never know they called. Reception is terrible. Texts have to be sent atleast 4x before they are sent. Have called Tech Support & Customer Service 6-7-8x. Ive lost track. They have done tests and say everything is ok and I must live in a canyon. I live in the Desert and there are 2 towers within 2 blocks. I am convinced that until I go into a store and extend my contract I will receive a phone that works. I am frustrated. I am not available for my calls and some have been important.

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Dr. Yumao Lu
San Jose, US
Feb 20, 2012 7:20 am EST

I am writing to complain Verizon for proposing a cell tower right next to school as Evergreen Residents and a parent of two kids. We collected over 200 signatures against the tower and submitted them to the city of San Jose.

Verizon has not done its job by informing affected residents. The Evergreen Elementary School is located within 200 ft of the proposed Cell Tower. However, none of the parents of the kids in Evergreen Elementary were notified either by the school district or by the city about this hearing except those live within 1 mile of the tower. All parents have right to know about this construction that could potentially affects their most beloved ones.
I would like to request your support in the following.
1. Notifying all the parents of kids going to Evergreen Elementary School, Evergreen Montessori Preschool about the appeal hearing as soon as it is announced by USPS.
2. Oppose the tower as the majority parents are against it and pressure Verizon to find an alternate location away from schools
3. Work towards changing the city’s zoning laws to keep the cell tower at least 1500 ft away from schools and 500 ft away from residences.

We oppose the construction of the tower right next to school for the following reasons
Potential Health Threatening to Our Kids
Our major concern is the high level of variable radio frequency emissions discharged from the tower. The WHO last year in collaboration with the IARC classified the RFR radiation from the Cell Phone Antennas as possible carcinogenic (www.iarc.fr/en/media-centre/pr/2017/pdfs/pr208_E.pdf). Our children spend 6-7 hrs a day in Evergreen Elementary School and Evergreen Montessori School which are right next to the proposed site. Those who live nearby and work at or attend the schools could potentially be hurt by the amplified RFR radiation. Kids are our future and we should never risk their health, even though many threats are potential and have not yet been fully proved.

Lack of Disclosure
There was virtually no notice of a public hearing. Most residents and parents of current and future students were not aware of the proposed tower. A project with such a huge potential impact on a community should have community meetings to address the concerns of both residents and parents. Only residents within 500ft of the proposed installation were notified and most of the parents of children going to Evergreen Elementary were in the dark about the hearing.

Damage to Property Values
The presence of the cell tower in our neighborhood will lower our property values. This has come up again and again in our talks with the neighborhood realtors
Damage to the Beauty and Peace of our peaceful neighborhood
Evergreen Valley is a quiet, peaceful, serene residential neighborhood with no high rise structures present and no commercial industries within close proximity. The presence of 60 foot antenna between houses, who maximum height is about 30 ft will be a visual eyesore and shall set the precedent for more such antennas in our beautiful neighborhood.

We the undersigned residents, standing together and strongly united, oppose the construction of the Verizon Cell Tower right next to Evergreen Elementary School and any other schools in our neighborhood.

I looking forward to hearing from you soon.

Best Regards
Yumao Lu
Ph. D.
Resident of Evergreen School District
Parent of Evergreen Elementary School Attendee