Verizon Pennsylvania Landlinebad bill referred to collections

This review was posted by
a verified customer
Verified customer

While my daughter was attending Penn State, I had a landline hooked up . At one point I was late paying the bill (another story) and they sent a dunning notice. I paid that bill. We continued to do business with them for another 7 months until my daughter graduated. That was 3 years ago. Now it appears that despite having been paid, they sent the bill to a collections agency who is hounding my daughter. When i called them, Verizon said they show a credit on that line of $3. BUT after disputing the bill to the collections agency, THEY came back to us with a copy of the original bill for $97 and insist we still owe it. Verizon says they cannot give me any more info. Only the collections agency can get it! Verizon cannot understand how illogical it is to say we haven't paid, but show a continuing relationship and an ending credit of $3!! They will do nothing about the collections agency . This is affecting my daughters credit rating. I do not know what more to do.


  • Kn
    knurse Jan 23, 2009
    This comment was posted by
    a verified customer
    Verified customer

    I have the same problem, i paid my past due amounts and the freaking bills are still on my credit report and i cant get a loan because of them, and i can get a hold of them to try to sort it out but from what you said it seems like even if i do that it wouldnt even matter.

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at and have already logged thousands of complaints
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues
    A consumer site aimed at exposing unethical companies and business practices
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people
    You'll definitely get some directions on how customer service can best solve your problem