Verizon Communications Customer Service Contacts
Washington, District of Columbia
United States - 20005
I have been calling Verizon and the Mysterious Verizon E Center for two weeks, only to be put on hold and...
Verizon promised the 99. oo month package that included high speed internet, unlimited calling and direct tv with dvr included. 99.00 a month plus tax for a total of 113. oo. I did not have dvr so verizon told me to call direct tv and get it added because it was part of the package. when I got my bill it was 181. oo. they said it was because they should have mentioned that that bundle price was for only basic direct tv and they should have not told me to add the dvr. (that they told me was included) I have been reading on the internet and I am realising a lot of people not just me have been scammed.
I contracted for the verizon bundle plan/TV/Internet/Phone @ $99.00 per month. Yeah right! Our phone bill wa...
As I have noticed there are several pages of complaints about Verizon FIOS. I entered into a contract in...
I purchased a pre-paid phone from Wal-Mart in town. I bought it as a back up to my other cell, which is a different carrier but with inferior coverage in this area. Alltel has a near monopoly on the cell phone market in this rural area and they know it.
I put $20 on the Alltel phone back in December '08. I rarely use the phone, I just want it as a backup in case of signal loss on my other phone.
I was assured by the sales rep in Wal-Mart (all sales reps lie, I know) and by the phone reps at Alltel (again, liars) that I would always have access to my money/minutes.
If I didn't actually use the minutes, my money would be waiting for me. I would only get charged for actual used minutes.
That is a lie.
They will turn off the phone, regardless of how much you haven't used, after a certain time period. It does not matter how many minutes you actually use, it is the time limit that really matters.
Of course, that is hidden, minimized, avoided, and only when you can't get at your money will they harp on it.
If you ask for a hard copy of this policy, you are told to read it online. If you ask what do people without internet do, you are told, seriously, to go to the public library.
Where you can sit next to a paedophile who is surfing *** on your tax dime. Because librarians are so over-addicted to "free" speech without any limits, they think they're supposed to allow it, and even defend it, or it'll mean they're disloyal to what the 1st Amendment "really" means. But I digress.
I asked can I get a copy where I bought the phone (seems reasonable)? No, either go to the Alltel store or go online. That's it.
Then, they hang up. If you are still trying to understand how it is they can keep your money without you getting what you paid for, they won't help.
The ESL operators at the Alltel customer service center, which they all insisted is in America, are: Tina, Meg, Shereen, Dana, Mary and several with names I simply could not spell if I tried.
The moral of my story: don't buy a pre-paid phone that has ANY time limits on it and you must ask that question bluntly, repeatedly and you must insist on seeing it in writing.
In these tough times, Alltel has stolen the original balance remaining of $16 and now the $20 I paid on a refill card that I had to spend to pay their ransom so they will "rollover" the original balance.
If I had any real choice, trust me, I'd hurry and use up the time I paid for and then go get a different pre-paid.
But the only other pre-paid I can get out here is Tracfone. I understand from several people that they are terrible.
So it *** to be an Alltel pre-paid phone user. This is why I'm keeping my original cell and I will NEVER sign a contract with Alltel.
I ordered Verizon Fios. They said to call 48 hours for my approval to install the system starting from the side walk. I called daily for a week and stayed home for 6 hours for Verizon to come out and show me where they were going to install the fiber line. They never showed up. After a week the arrived without approval and cut up my driveway and a side walk on the side of my house. When I came home I saw the mess. I am in the process of fighting Verizon to replace my driveway and side walk. No planning or communication. Verizon has been a terrible experience!
I pay my bill for my wireless telephone, through Verizon Wireless, in full every time. In turn, each bill carries some forwarded balance from a previous billing cycle. I've called asking about this and every time, I get nonsensical, indecipherable runarounds from each person with whom I speak. My monthly service charge is supposed to be $60.00 per month. Rather, I am charged around $200.00 per month. This is highway robbery. I have requested a full detailing of all calls made and received and, guess what?!? There were countless incoming calls from a
999-9999 non-existent caller for which I was charged!!! Many other numbers I did not recognize. I KNOW that they are overcharging me every single month, but I have a contract that is still valid; however, as soon as it expires, I'm finding a new wireless company. I HATE being ripped off, especially by these mega-corporations that make too much money for breaking every law and ethical standard!!!
Recently, I noticed my internet bill being higher than usual. Somehow upgrades were added to the account. Ok. I can understand that things happen, maybe I added something or my son did, but try to get it rectified. Have you called the service numbers given lately? Do you connect with anyone in the United States? The answer is no. And these "experts" never have the right answer and when they get confused they send you to a "supervisor" that NEVER answers the phone. Their customer service stinks. I can't believe this company is still in business. If everyone cancelled them they would answer the phone. That's what you get for $ 2.00 per hour. Cancel them!!!
First of all, I was not informed by a Dale Mabry Verizon employee that my apartment wasn't actually able to get Verizon Fios TV, so the day of my appointment, a Direct TV employee showed up and kindly informed us that this happens OFTEN where Verizon hasn't informed the client they'd get Direct TV instead- yeah: a dish. I did not want this hence going to VERIZON.
So I was already disappointed with the deception and the fact that I would have to use a dish. I didn't want this so I called Verizon to cancel. They said I'd also have to call Direct TV directly to cancel that. I did so even though Direct TV in turn told me Verizon could and should do this cancellation, but they went ahead and completed that for me.
A month later I received a phone bill from verizon. My boyfriend called to make sure it was canceled and to remind them we already did this. Someone told him 'it'll all be taken care of'
Well, 2 months later we get ANOTHER bill stating I owe $288 dollars for the phone service that we never even plugged a phone into. After waiting on hold for 45 minutes and being transfered to 3 different departments, I spoke to the 3rd shift manager who was useless and only brought me to yelling and so much frustration because she said my boyfriend wasn't authorized so he couldn't make changes, although I think a 27 year old man would understand if someone told him 'you're not authorized'. I would have immediately called afterwards and taken care of it. The only solution I got out of her was to finally cancel it and add him on in case he needed to follow up.
He went to the actual store we originally went to and they said he actually wasn't an authorized user still. So they accomplished NOTHING. I now have to call AGAIN and wait on hold for hours (too bad we all work during the day and they decide to not have regular managers on during those hours I actually have time to call them) to make sure they don't charge me for this.
Not once did a Verizon tech come out to my apartment, and not once did I buy and plug in a phone to use, which even though they said they couldn't I know they can track and see what, if any, phone calls were made. So there is NOTHING I should be charged for. I will pay someone else to make sure I don't have to pay Verizon's fees because the principle is so messed up and incorrect. DO NOT GET ENTANGLED WITH THIS RIP-OFF OF A SERVICE!!!
Tried Verizon Wireless 30 day free trial in September 2008. Returned phone to same store it was purchased from within three weeks. When the phone was returned, asked what was owed and was informed nothing -- just as the ad implies. Received a refund for the phone and services originally billed. Seemed good.
SInce then, I have received months of bills for wireless service on a phone that was returned and credited. Multiple calls to Verizon result in different explanations each time for being billed. (Along with some credit being applied.)
Result to date, Verizon wants to charge me $150 - to cover the three weeks I had the phone and for service the month after returning the phone. What part of free 30 day trial does this fit into?
Requested a supervisor contact me, since I also maintain a business wireless account with Verizon. Nothing. No returned calls. In fact, Verizon is sending the account to collections. (For a 30 day free trial.) Will continue to dispute the charge. Also moving my business phone service to another carrier.
I applied online deal of triple bundle for Verizon Fios TV+ Internet+Telephone for $99 +Two months free + $25 Target gift card. I chose Basic TV channels since I barely watch TV. The technician did not appear on the scheduled visit, called the customer service. The customer service agent told me they did not have my application record, and apologize for my loss of time. She offered me $95 per month instead of $99 as a compensation for my loss. She also suggested me to upgrade the TV frokm basic channel to premium free of charge with DVR rental free. This deal was good enough to compensate my loss that I had to take one day off from the work to wait for the technician, so I took it. However when I received my bill with contract, I found that what she offered me was not reflected on the bill. They even charged for the premium channels which was given without my asking. I kept calling customer service, and repeatedly heard they did not have $95/month at all. Finally I could talk to a supervisor who was aware of the deal more than three months of the initiation of the service. The supervisor told me that the deal was not for Massachusetts residents, it was for New Hampshire residents. The agent who offered me the deal did not know about it since she was a new hire. What he could do was to give me two-months credit back to my account for the "two months free" part of the deal but could not correct the bill based on the information what I heard when I took the offer. I insisted because the new hire's mistake should be attributed to Verizon, not to me. They refused to correct my bill based on the initial offer, and I keep hearing different story from them. They even could not find the deal of "Target gift card" and said I claimed incorrect and unreliable information. After long arguement over the contract, they partially disconnected the service (long distant telephone first and then internet since they knew I did not watch TV), and I called them to correct the bill again hoping somebody would listen to me. Same thing with different people. They seem like to have some sort of stonewalling rule to deal with customer over issues of bill. A guy even laughed at my English accent. The agent told me they would disconnect the service and early termination fee would not be charged because it was canceled by them. However, it turned out to be another fraud. I thought the last issue with them was for the device because they charged me for the device I returned. I sent letter with receipt to them including collection agency. They did not asnwer to my letteter. They ignored a series of my letters and reported to credit bureau. I spent weeks to prove that I sent the device, and finally I could prove that I returned the device. Now they say the remaining balance was for the early termination fee. I think I cannot leave this issue any more. I have been bothered by this company for long time and discouraged myself to fight against them further because it will take huge amount of time and effort. However, I think I cannot let it go. If this company can behave this way to me, then they could do the same thing to any body. I will gather all possible resources and help to fight against Verizon. If you have similar experience, please email at [protected]@yahoo.com.
Hope for better business with respect.
Verizon set us up with a new phone/internet package with my very clear condition that a) they could only charge us for the price they quoted on the phone (no long-distance, no extras) and b) that they would only start charging after we had disconnected from our other provider, two weeks from my call date.
They started charging us immediately, and all 5 of the complaint calls I made and the 2 emails were completely ignored. They also added on the extras we hadn't ordered. We eventually decided they were much too sketchy to work with, and have been trying to completely cancel all our services (the ones they haven't started yet, but charge for!!!) all week, but they don't answer the cancellation line. I've been on hold for 20 mins. and longer the last 3 days. They didn't answer my cancellation emails either. Next step is letter through the slow mail, FCC and BBB complaints, and maybe small claims court.
I thought Charter was bad, but at least they answer the phone! No comparison with customer service. They're worth the extra money.
Horrible, horrible customer service and continual problems with internet service. Verizon did not process the initial written order request for two phone lines which resulted in days and days of calls with no resolution. Finally, after 8 calls and still problems, the second phone line for the fax got up and running. The installation caused my security system to get knocked off line, and despite the installer coming out a second time, he could not see what the problem was, so no resolution or help. I had to pay my security company $80 to reconnect, which was caused by Verizon's misunderstaning of installation. Then internet was running slower than it had than with Comcast, could not get web browsers to work, or internet to work. After about 20 calls, with numerous disconnects, talking with zombie like customer service reps, with every call a different theory about what they thought was wrong, telling me to call Dell, telling me I should not be having a problem and was basically crazy. I told them they need to do a DNS reset (based on our Microsoft friend who had the same problem with Verizon), and they treated me like I was crazy. Later that day, after 2.5 hours of me and my husband on the phone for help, still only partial resolution after talking to 3 techs. I got a surprise call out of the blue from a Verizon tech later, who finally got the system to work by, guess what, clearing the DNS cache. ipconfig /flushdns. It finally works now that I have just this morning ordered the switch back to Comcast. I asked 4 times to file a written complaint and they tell me they do not accept written complaints! Chest pain and high blood pressure, tears, frustration, loss of work productivity and paying extra to have their installation mess fixed! I see how their customer service is number one because no one can file a complaint!
Earlier this evening I received a call from a Collections' Agency, something I have never in my life had the pleasure of receiving before. I have a mostly flawless credit report and have paid Verizon hundreds, likely in the thousands of dollars of billing each month for my wireless service that I had with them for the several years my contract was with them.
I canceled my contract after expiration and paid my last payment of $83.03 that they requested from me. Received a letter from them stating I can come back anytime (and was contemplating doing so as I liked their coverage better than my current plan). This was back in August or September. Today, Jan 26, 2009 I rec'd the phone call from a collection agency requesting a bill of $7.76 be paid.
I immediately contacted the Verizon Wireless customer service number on the last statement that I had paid back all those months ago with the balance of $83.03. Where they proceeded to tell me that Verizon has been sending me a bill every month until this past December for an outstanding $7.76 balance.
They are ruining my credit for a $7.76 balance for which I have not rec'd a bill for!! I am furious.
I ask them how I can immediately pay my bill and they tell me I need to contact the collection agency. I also ask them how they can possibly claim I rec'd a bill for $7.76 that I hadn't paid when I never had record of such a bill. Not once in all these months after service cancellation. They state they have sent me a monthly bill for this $7.76. C'mon now, after my payment history they are telling me I received bills I never paid. DOUBTFUL & UNLIKELY, I pay all my bills religiously. Am I late on occasion by several days? I am human but MONTHS OF AN UNPAID BILL is a ridiculous allegation by Verizon. Had I known I would have paid. Straight up simple.
How can a company lie blatantly to a former customer? I don't understand it...nor do I understand how I can possibly owe them any more money (but fine, whatever, I'll just pay for it at this point) when I shoveled out so much $ at the supposed end of my contract. I don't understand how something like this bogus (I assume as I don't even know what the charge is for) $7.76 charge affect my credit after paying faithfully on a bill for >3 years with no real late fee issues.
Today I was shocked to see my Verizon FIOS bill that charges me $160 for two international calls that last 23...
My name is Wascar Guerrero; Ridgewood, New Jersey, 07450. I want to sue the cheating practices of Verizon, specifically of Verizon Fios.
An agent from your company called my home number [protected], Mr. Armando Llerona [protected]) based in Newark, offering me 200 dollars of spending Money at Circuit City, TV, Phone and Internet Services for the value of 115.95 for one year including movie channels, the Hispanic packet and Sports. I accepted the offer but before we closed the deal I had him repeat to me again what he was offering me and I even told him I expected the company to do what he was offering me.
Two months alter this I hadn’t received the certificates to shop at Circuit City and the Bills for all the services were being billed separate; TV and Internet in one bill and Home Phone in another; and the sum of all of those services was over 200 dollars. For this reason I decided to contact Verizon so that they can investigate what was happening. I got the chance to speak to Mr. Armando Llerona again that said his apologies and referred me to another department so that they could resolve my problem.
After talking to the other department they said “You don’t qualify for that offer of the 200 dollars”, and also they said I hadn’t made a contract of the three services together so that I can get the discounts and that the quantity of channels that I had according to the plan they couldn’t leave them for 115.95 plus taxes. They also said that the speed of the Internet that they had authorized was valued for a lot more than what Mr. Armando Llerona had offered me. Finally they denied what they had told me two months before and they spoke to me in an arrogant and disrespectful way. After all, the agent that spoke to me made, on his own and without my concern, another contract for 209.75 and sent the charge to my credit card. Mr. Armando Llerona never answered my phone calls and everyone just forgot about the case. I ended up cancelling the services from Verizon Fios and went back to my old company Cable Vision who welcomed me back with discounts and offered me to pay the fee of breaking Verizon’s contract.
I am doing this because I have noticed I am not the only person here in New Jersey that this has happened to and it is necessary that the community knows about it and hopefully no one else is abused by this two faced company.
After 14 years with Cablevision (with few complaints over the years), we made the mistake of switching over to Verizon FIOS in October, 2008. We ordered the Triple Bundle Pkge. - HD Extreme w/Multi-room DVR and two additional boxes in bedrooms- High Speed Internet & Phone. Since installation, we are unable to watch a show (recorded on the DVR) in either of the two bedrooms without getting a dialogue box saying "Unable to Locate Hub". At this point, you cannot fast forward, rewind or just click OK without it starting back over at the beginning. Trying to fast forward to find your place only leads to "unable to locate hub" again or else the screen freezes and you have to reboot the box. We have called Verizon almost every week for the past 3 months to fix the problem. The hours we've spent on the phone being passed around from person to person, probably adds up to days. FORGET SUPERVISORS, I don't think they have any who have the nerve to talk to you about their service or product if you could even manage to get ahold of one. We've had tech people here 3 times within the last week who have changed all the boxes, wires, boards, etc., etc., etc. and it still doesn't work. We told them to just give us a regular DVR for one of the bedrooms and forget the multi-room crap since it doesn't work anyway. We were told that no one has the authority to do that for us. Meanwhile we have been paying for a service (around $160 p/mo. for the past 3 months) that we are not receiving. When we asked billing for some type of credit, they said they can't credit us on something we don't pay for because the box is free for the introductory period and you can't get a credit on something you don't pay for. AM I STUPID or is there something wrong with this picture? I'm paying for a service I'm not receiving, they can't fix it, and I can't get a DVR for the bedroom (without paying extra for that), nor can I get a credit "BECAUSE IT'S FREE"? I don't care where they allocate the dollars I send them each month, but I have never heard so much crap, lies, lack of interest in customer service/relations in my life. No one at Verizon seems to have any authority to make decisions. They would rather spend thousands of dollars to have everything re-wired, technican/repair man hours (so far 3 visits) for at least 8 hours, than to make it simple and just give us a DVR!!! They remind me of "Sleeper Cells" you hear about. No one knows what goes on in each department. It's almost like they have a script they use to just get by answering simple questions. Anything else not in their script gets them all flustered. The kicker here is we live a stones throw from Verizon's Corporate Headquarters. You would think they would have their act together in this area. My advice to you is "AVOID THE AGGRAVATION YOU WILL MOST DEFINITELY HAVE & STICK WITH YOUR CABLE OR SATELLITE SERVICE". If by some MIRACLE, someone at Verizon can step up and make a decision to authorize a DVR box for the bedroom, give us a credit for the 3 months of HELL, or forego the $179 early termination fee so I can go back to my cable service where I had everything I have now except I also had the 2 DVR's, I will be happy to report back to you with a more positive report on Verizon. In the meantime, I give Verizon a big F on their report card for their product, their lack of knowledge with this problem (which I believe is probably a software issue), their inability to fix the problem, their horrendous customer service, their inability to make any kind of decision or think out of the box, and management's inability to get involved to resolve any issues. PS Verizon admits that there is a problem but they don't know how to fix it. I have a laundry list of names of people we've spoken with over the past 3 months but will give them one last opportunity to rectify the problem before we start dropping those names.
I ordered a Verizon "Bundle" service plan in December 2007. The internet service was used only once from December 2007 through January 2009 when I acquired a home computer. For 12 months of that time I faithfully paid $32 each month for a service I did not use. My monthly bill for internet, Direct TV and telephone is $165.00 minus taxes and fees each month. I asked about the current ad offering the same services for $79.99 per month and internet services for $17.99 per month. I was informed that this only applies to new customers. What about those long term customers like me who has used Verizon services for 30 + years? When I asked for a refund for 11 months of the unused internet services, I was given the "shoulda, woulda, coulda comments from a discourteous customer service representative. I asked to speak to a supervisor, and was stalled with the explanation that someone will contact me within 24 to 72 hours.
I believe a successful business such as Verizon can afford to reimburse someone on a fixed income some significant compensation for taking money that they can confirm was unused.
Also, my January bill is $25 more than the previous amount because the term of service expired, unknown to me.
I have tried to find a corporate supervisor to talk to about this issue, but it is like looking for a needle in a hay stack!
To whom it may concern: My name is Samuran Aykurt, I am a Verizon customer whom recently ordered Verizon...
Never before have I been so displeased with the customer service and tech support provided by a major company...