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2.5 1269 Reviews

Verizon Complaints Summary

478 Resolved
780 Unresolved
Our verdict: Engaging with Verizon, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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1:53 pm EDT
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Verizon double billing

Two years ago my dad had Direct TV and then got a sales pitch for Verizon's Triple Plan which included VIOS TV. The installer removed the Direct TV equipment and must not have made it clear that dad had to cancel the service. His Verizon bill had always include D-TV and was higher now but he never understood the bill and that he was paying for two TV providers. Now we want to get him a refund ($1800) for service he never used. Any suggestions? Tried making calls, a waste of time. Bundled billing is not fair for the elderly.

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2:48 pm EDT
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Verizon worst customer service - technical support

Don't order Verizon FIOS, unless you can be without service for a prolonged period when things go wrong. The service was great in the beginning, but then our TV started to loose sound and would only recover when restarting the FIOS box. We called technical support and they told us there was something wrong in our area, and it would be fixed soon. This went on for months, until we returned from a week long vacation to find that we had no service at all. We called technical support and they said they would send someone out the next day. The technician came out after we waited the through the full 4 hour window, and told us he could not fix the problem and would have to return. He explained that the fiber running to our unit was improperly installed, it was being pinched and had finally been severed by the clamp that was pinching it. The next day we called verizon, after we had waited for the entire morning without so much as a phone call. They assured us someone was coming. We called 2 more times over the course of the entire day, with no contact from Verizon. The last customer service representative we spoke to on that day told us at 7pm EDT that should be out and she was calling the local Alexandria office. She was atleast kind enough to leave a message on my cell phone saying that she was unable to reach anyone there. We woke up the next morning still serviceless and called tech support again, only to be told that someone was for sure coming out at 3pm. You guessed it, 3pm rolled around and no technician had contacted us or come. I called Verizon, only to find out that they had scheduled another window from 1-5pm! Can you believe these people. So here goes another day of me taking off to see if I am stood up. How many of you are willing to bet they show up (after the track record so far)... If you are thinking about ordering this service beware of this ordeal. I'm going for another internet and cable provider as soon as I can!

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8:43 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Verizon 30 day guarantee? no way

I am writing this letter in order to protest what I consider business practices by Verizon FIOS which must be broadcast to the general public, so that they may better be educated as to the “terms” which this company actually offers.

After agreeing to their contract dated April 1, 2020, I became quickly disillusioned, once I realized that their sales representatives DO NOT disclose the actual pricing and extra fees etc. that a customer will encounter after they enter into service.

At this point, April 17, 2010, I declined their services based on the tried and true “30 day guarantee” which most reputable firms offer. To my amazement, I was then finally informed that Verizon had CANCELLED this clause as of January 1, 2010. This, despite the company owned website clearly specifies a “30 day guarantee” as shown in the enclosed highlighted clause on the attached page. This to me is clearly deceptive.

I have, like many other now have, filed a complaint with the New York State Better Business Bureau: Complaint # 8172498, regarding these practices and will not pay the $360 termination fee until due process has been addressed. In the interim, I have remitted to them only the payment due for partial month services which I have incurred.

In conclusion, this kind of practice is to be expected from unprofessional service providers, but highly unexpected form a worldwide firm, who prides itself on customer
relations.

Respectfully,
James P. Nash

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5:56 pm EDT
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Verizon employee changed information for her friend

My X was using a phone under my account and had no accesss into my account. Until a friend of his that works at Verizon faked a call to me and took a line out of my account and opened up a phone line using my SS#. I called Verizon reps out of State who documented it as Fraud and gave me my line back. The girl is still working at the store and I feel that my account info. can be messed with that could cause financial or physical hardships to me. I'm also being harrassed and threatened by my X.

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3:29 pm EDT
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Verizon misleading

I purchased the Verizon Air card after seeing all the hype on TV about how great it was.
After the purchase I got home and open the instructions and they states there was a 5.10 gig limit, any extr was.05 per meg

Had I know this I would not have purchased, my last bill for 7 days of service was $271.00 they said I used 9.0 Gigs. I find that hard to believe.
When I was with ATT my monthly Payment never exceeded $65.00

This is a ripoff and the FCC needs to be contacted,

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12:50 pm EDT
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Verizon fraudulent billing practices

Verizon Fios is apparently charging customers for HBO/Cinemax and telling us its free on the initial ordering. They want you to prepay for your services, charge additional install/tech fees for having the cable on in different rooms. Doesnt matter if you already have coax cables in the room, verizon wants more money to turn it on. The custmoer service is the worst, takes hours to get someone on the phone and they are not open 24 hrs or weekends. Verizon Fios lied about the free laptop, never got it! was told the promotion expired a day before I called. Verizon Fios has over charged me for movie packages I never ordered. To top it all off - they want a 2 year contract thatyou cant get out of unless you give them more money. Very money hungry company with no loyalty to thier customers. PLEASE STAY AWAY FROM VERIZON FIOS!

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Rob
,
Jun 03, 2016 8:13 am EDT

I have a really long story I could tell you about FiOS and their billing. I could give you all the details, but I want to get straight to the point. If you value your time, you will NOT sign up for FiOS services. I called them 15 times in 12 months regarding all sorts of billing problems, and canceling FiOS only made things worse. I am still getting billed. It never ends. I hate you verizon... your lack of organization fringes on customer abuse and negligence.

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Joe Espindola
, US
Aug 15, 2015 2:35 pm EDT

I have never been so upset. I had a set top box installed a few moths ago. And a work order for internet speed increase was added 3 days after . Causing me to lose my contract bundle discount. I called customer service. And they would not help. I explained I never authorized changes to my account and the manger said the person that did the wor order did not notate the account. So needles to say now I'm stuck in a new 2 year contract with no discounts . I'm a victim of fraud by a installation tech trying to make extra money. And no one will help. I never authorized changes. And they can't tell me who placed the order. My next call is to the. Better business bureau and after my congress man this is fraud on a diffrent level.

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hmcd33
, US
Jun 03, 2016 8:13 am EDT

Since signing up with Verizon FIOS 3 years ago, we have had nothing but problems. The most recent problem caused me to just finally cancel my service with them completely today. In November of 2008, we signed a contract with them for a bundle package which was $99 (it included phone, internet, and tv). We didn't need the phone or want the phone but the customer service rep. told us it was cheaper to bundle all three together. When I asked her the price for just the internet and tv (since we didn't need the phone), she couldn't tell me the price. She just kept saying that it's cheaper do bundle all three.

A year later when we were no longer under contract, we called them and cancelled the phone (which we never used) and found out it was indeed cheaper to only have internet and tv. We had also cancelled some premium channels, and downgraded our internet speed to also save money. After that my bill (which I receive in an e-mail and it does not disect the charges, but just provides one total amount) went down significantly. However, this month (September 2010) our bill went up dramatically to over $200, so I logged online to look at why and noticed that we were being charged for HBO/Cinemax and Epix which we had had free for 3 months on a promotion. So, I went online to try to cancel those premium channels myself and noticed something that showed we were being billed for the phone still. I called them to make sure I was reading that correctly. The agent told me that yes, we were still being billed for the phone. I asked her to please pull up the notes from the phone call my husband made to them back in November (10 months prior). She pulled up the notes and admitted that the notes said he did call to cancel the phone, but they never cancelled it. So, we had been billed for the phone service for the past 10 months.

She put me on hold then got back on the line and said her supervisor authorized her to credit us for 3 months for the phone, but that was it. As that was unacceptable, I asked to speak to her supervisor. She placed me on hold FOR 30 MINUTES before a supervisor finally got on the line with me. He told me that he could not credit our bill at all, not even for the 3 months that the customer service rep had said they could do. I explained that he was basically telling me that if you steal something from someone and then a year later the person notices that you stole from them and you respond that it's too bad you should have noticed sooner, so I'm not giving back the items I stole. So, VERIZON basically steals from its customers and then says TOO BAD YOU SHOULD HAVE NOTICED SOONER!

THEY ADMITTED THAT WE CALLED TO CANCEL THE PHONE SERVICE 10 MONTHS AGO AND THEY NEVER CANCELLED IT, BUT BASICALLY TOLD ME THAT SINCE WE HAD BEEN PAYING FOR THE PHONE SERVICE FOR THE PAST 10 MONTHS, THEY WOULDN'T CREDIT MY ACCOUNT!

I cancelled our services completely with Verizon and will not be going back! VERIZON SUCKS!

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EMPLOYEEOFCABLEVISION
, US
Jun 03, 2016 8:13 am EDT

I wish the best to all the verzion customer i get so many customer a day that say im gonna switch to FIOS there service is 94.99 everything included which I know is a BIG FAT LIE but they dont seem to believe me when i tell them EVERYTHING they'll be getting and you know what everyday my company gets THOUSANDS of customer who come back to us WHY cuz they SUCK THERE BILLING SUCKS ITS NOT 94.99 ITS MORE TECH SUPPORT IS MORE HD IS MORE DVR IS MORE ANTI VIRUS IS MORE YOU HAVE TO PAY FOR SERVICE THAT RUN'S UP YOUR ELECTRICITY BILL HAHAHAHAH

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8:45 pm EDT
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Verizon faulty air card, unfair bills, ruined credit

I purchased an Air Card March 3rd, 2010.
The Air Card stopped working March 17th, 2010.
I wasn't able to get a refund because I didn't have the box.
I couldn't exchange it because the Verizon reps at the Mall did not believe that the card was a problem.
I returned consecutive times and one of those I went to the Apple Computer store, tested it with their computers. The card did not work.
I returned with prove of this to the Verizon Reps and only then they exchanged my Air Card for a new one, which did not work either.
Prove of this is that I haven't used a single data bit since March 17th.
I canceled my account but I continued to get billed.
I thought perhaps this was some kind of mistake because I was assured my account was canceled.
I wasn't given a printout of my cancellation. Everything at the Verizon Kiosks is verbal and
I had to pay the bill today, which became overdue and now my credit has been negatively affected, and yet a new bill that was going to be due by the 29th. I had to pay both.
I need for Verizon Wireless to refund the money I had to pay today for SERVICES - NOT- RENDERED
AND a refund for the Air Card that hasn't worked for me, neither the exchange card worked for me.
Furthermore I was made to wait 35 min for the exchange card, until the serv rep would bring it from the storage room, I had to make several visits just to get an exchange that in the end didn't work. I have been through a lot, wasted a lot of my time, and money. Verizon Wireles should refund money if their services are not used and their devices don't work. It's only fair. http://twitpic.com/1rogqt

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2:45 pm EDT
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Verizon customer service/billing

In 2007 I lost my job, 2 days after I purchased a home. To avoid losing my home, I took a job making $20k less than my previous job. I took on a part time job so I could pay my bills. During this time I decided I no longer needed my Verizon Cell Phone. I had no reception in my home, so it only made sense. I called Verizon and cancelled my service and was subject to a very large fee. I knew I couldn't pay it all at once and was told by the Customer Service rep, that I could make payments on my account.

I made payments on my account when I could. During this time I also disconnected my Direct TV and was paying their $400 fee and I also had a major health issue that caused me over $3600 in medical bills.

After a few months, I was sent to collections. I called the collection agency immediately and paid the balance in FULL. I asked if they could remove the charge from my Credit Report. They said yes, but then realized that the owner was still Verizon and told me I needed to contact them.

I contacted Verizon and was told it would be illegal for them to remove a valid account from my credit report, even though it is still showing a past due balance of the full amount. I was told by the representative today that it was reported acurately as of Nevember of 2009, however as shown on a credit report I have dated May of 2010...it is still showing past due.

At this point, they can continue to do nothing. I just want to make sure that everyone knows all about how Verizon Wireless treats their customers during hardships.

I paid my mortgage and paid my bills and cancelled services I could no longer afford, so that I didn't lose my home or become another statistic, and this is how I am treated.

All the other debts that were sent to collections due to my hardships have been paid in full as well and removed from my credit report. Verizon Wireless is the only company that refused and tried to tell me that if they removed it, it would be considered bartering, which is illegal. Why was it that everyone else was willing to help me remove something so it doesn't affect me for SEVEN years?

Thanks Verizon Wireless for all your help!

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5:40 pm EDT
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Verizon billing scam

I called Verizon Wireless to cancel service in January 2010. Was talked into just suspending my account. I was no longer under contract with Verizon. The agent convinced me to just to into suspended mode without billing...meaning that I would not be billed for 90 days. I called near the term of that period of time and was told that I had another 90 days I could leverage. I just wanted to cancel the service and not try to remember when to call back, but was once again convinced that it would be a good thing to just keep it suspended. Well now I have recieved a bille for two months of service!

Here are the facts:
1. I wanted to cancel when I originally called, but was switched into a suspended status
2. I was not under contract.
3. When I called back, they told me that I had another 90 days of suspended status
4. NO usuage has occurred on that line or phone since the original call in January.
5. They said that they sent a letter of re-activation, but I have not recieved that.

It just seems like such a scam. I am never late on payments with anyone, I do not lie, I do not cheat...but looks like Verizon does and gets away with it!

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geraldine mikula
Pittsburgh, US
Sep 01, 2010 6:10 am EDT

Nothing but trouble with wireless services. Verizon sent someone out, my services in house is good.
What ever is wrong is on verizon. I get tired of sitting two hours on the phone with someone in another
country, paying for something I don't have all the time. I am so unhappy with verizon. I'm
sorry I ever went with them. I had AOL and I never had all the trouble I have with you!

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7:42 pm EDT
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Verizon false information/over charge

I spoke with not one but two Verizon representatives on 5/23/2010. One of our children lives near the Dallas area as his service with Verizon is spotty at best. We called to ask about porting his Verizon over to AT&T and both reps advised us that there would only be a $15.00 number change fee. We said go ahead and port the number over. AT&T called us and they changed the number over. Verizon told us it would take about 3-4 days and a rep would call us back to change the number to a local 903 number. I called back on 5/24/2010. I spoke with four (that correct) four seperate individuals, to inlcude 2 supervisors. All they kept telling me is that this was considered an early disconnect and we would be charged $200 early disconnect and then a $35 re-connect and then $15 number change fee. We have 5 lines and a wireless adapter with Verizon(mind you we were one the customers that were with ALLTEL that was forces to switch to Verizon when they merged). We spend $465 per month ($5580 per year) with this company and have been with the them for 5 years. Upon being on the phone for 1 hor 34 minutes and 19 seconds, I was advised that they did not care how much we spent and they were not going to wave the $200 fee. (even though that's not what I was advised by their reps the day prior) No mention of early disconnect, nor $200 fee ever happened. I asked numerous times for them to please listen to the recorded converstaion from the day prior, and I was advised that they were for training purposes only. Apparently, they do not care about their customers experience or business. Needless to say, we are now taking all of our business to a company that cares about its customers

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Wompa
Blah, US
May 31, 2010 11:39 pm EDT

Every cell phone carrier has early term fees its been like this for nearly as long as cell phones one would think its common sense by now, however you prove that theory wrong.

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7:06 am EDT
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Verizon scam lender

Guess if I had researched this more, I wouldn't be writing this, but... Applied for a loan online and was contacted by this company saying I was approved. They emailed me a Loan Agreement and wanted 3 months of payments ($732) up-front as "collateral" which would be applied towards the loan (no payments for 3 months). Although sceptical, I was also desperate and wired the money. Then was told they were using a "private lender" and the lender wanted loan insurance and the premium was $500. I have this on my car loan, so didn't think twice about it and again wired the money. This was over a month ago and still no loan funds received. Contacted them and demanded my money back but I don't see it happening.

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dbovip
San Antonio, US
Jun 01, 2010 11:20 pm EDT

I, too, was "approved" for a loan with a $500 collateral payment, however, I never sent them the money since I still don't have enough to send them. I am glad I came across your complaint, but I am truly sorry this happened to you. I was working with a "Matthew Gardner" I called him this eveining and got a pre-recorded message that this mailbox does not exist. WOW! I got a similar "approval" from another company called NE Capital, I'm sure it's a scam as well. :(

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6:36 pm EDT

Verizon do not trust door to door sales people before doing your homework

The door to door people came to my house and tried selling me fios i thought i should do some my homework first i stopped into a verizon kiosk in the mall and they helped me understand everything i needed to know and i saw the door to door sales people just tried to scam me.so i tell people not to trust door to door verizon sales people with out doing your homework.

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1:00 am EDT
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Verizon bill

I signed up for verizon on the 5th for a family plan with two phones...planning on both of them being mine. I decided a few days later to add my parents to my bill...another two phones...when i did this i told them i wanted to switch from the 700 minute plan to the 2100 minute plan...Everything was left off on a good note.

I get a phone call on the 25th telling me that i'm on the 700 minute plan and have already hit 1500 minutes, if i switch to the 2100 minute plan, It will be reflected on my first bill and I won't incur any overages...Thanks verizon, right?

The first bill comes in the mail ... 1125.00...still on the 700 minute plan

Now my normal bill was supposed to come to around 280 dollars...because of some stupid "we charge you for your last month with the first bill" coupled with the "you started your phone service the day before you billing cycle"...added up to massive amounts or prorated charges...but worst case scenario...my bill should not have been more than 280.00 times 2... 560.00 ... about half of what they sent me...

So another call to them..and they say the phone call they gave me about the 2100 minutes NEVER HAPPENED... confused and angry i told them I knew i wouldnt be able to stay on a 700 minute plan and it's kind of insulting for them to insinuate that i would put four phones on a family plan with 700 minutes... They said they would fix it and i would receive a new bill online shortly as if i had 2100 minutes the month before...

i get the bill...and it's at 900 dollars...i was credited 225.00... I was really aggravated this was crazy... They changed my plan to the 1400 minute plan...credited me those minutes and still charged me overages for the difference between the 1900 and change that i used...
I called and stayed on the phone for almost an hour. I asked why I would agree to postdate my plan to 1400 minutes when i used 1900 minutes... That that was basically them asking me if i wanted a 500 dollar bill or a 900 dollar bill..and they were telling me that I told THEM I wanted a 900 bill.. I was on the phone with some lady who said"although i understand your logic sir, this arrangement was agreed upon during the last phone call"... I asked about the agreement from the first phone call...but of course that never happened...This story really gets better..please keep reading. "unfortunately sir, all i can do for you is switch you to the 2100 minute plan from now on to assure this doesn't happen again... Angry and upset, i had to get back to work, i agreed to do this and said i would call later. I agreed to take a survey at the beginning of the call, so they called me back.

of course, I put a zero for everything they asked and left a polite yet clearly frustrated message at the prompt.

I received a call back from GOD apparently, some lady who wanted to know what the reason for the survey was, and i told her the whole story, in detail, with a customer waiting for me... SHE TOLD ME I WAS STILL ON THE 1400 MINUTE PLAN... I asked her politely what was wrong with the people that worked at Verizon. These people supposedly cater to high end business customers and large franchises, while they clearly have none of these people working for them. She IMMEDIATELY credited my account all of the overages...switched my plan back to 2100 minutes and predated it to the very first day i got the phone. I didn't bother asking her name, because if i were to ever call back, i'm sure they'd tell me she doesn't exist...

This was an unbelievable waste of time... Insulting...aggravating...frustrating...

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pamandersliv
Bridgewater, US
Aug 18, 2009 1:38 pm EDT

HA HA HA I got a bill for $3, 300.00 from Verizon. This is supposedly for my daughter using her internet access. Several months ago I asked what this $60 was on my bill and was informed that it was my daughters internet access package. ME: Why is it so expensive? VERIZON: Because u have a corporate package. ME: Huh? THEM: People who own their own business have these services. ME: Why did you sign me up for this one? THEM: IDK ME: Get rid of it! She doesn't need it. Several months later I'm still getting billed in excess of what I should be. Every time I call they tell me my bill is high because of government taxes and late fees thatr compound. So...I complain louder and tell them I want them to itemize this over the phone with me and explain each itemization. They tell me they have still been billing me the $60 dollars. I tell them, "I told your people to shut it off at the store and if you look at her history you will see that she hasn't used it since then". They inform me that they will reimburse me $60 for the last month and FINALLY shut it off. A few days later a kid from Verizon calls to tell me that he has bad news. Verizon is only going to credit me half of the sixty. He explains that because of the TYPE of phone my daughter bought she is obligated to carry a basic internet package which costs $30 per month. I complain that I am a single unemployed mother and cannot afford ANY extras. He tells me it is not negotiable. I tell my daughter she is going to have to give me $30 a month and she might as well start using the internet again seeing as she has to pay for it. THEN I open a bill for $3300.00. I drive to the store to complain. They call customer servcice for me. I am told that they will deduct half the bill and then "kick it upstairs" to see if they can give me a credit for the rest. I give them the number for the new landline I purchased (because no one in my new neighborhood in Bridgewater MA has access to Verizon wireless...there is NO reception...the ad on TV that depicts the army behind you? Crap!). It has now been a week...my phones have all been shut off...and still...NO CALL FROM VERIZON. So, I just called them at noon time. The recording told me that I still owe $3300.00. Seems EVERYTHING they say is a lie. When I finally get through to a live person she tells me that her supervisor will call back within a half an hour. That was an hour and a half ago. Someone just told me to lodge a formal complaint with the government communications agency in Boston. I am thinking of calling Help Me Hank. Does anyone have any other advise?

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Taft Watson
Atlanta, US
Nov 30, 2009 3:03 pm EST

I just switched over to Verizon wireless 3 months ago. My first 2 bills were average 600 minutes, and I am on a 700 minute plan. My bill is about $150, since I have 2 blackberry's on the same plan. The day before thanksgiving, I received a bill of $928. After waking up from fainting, I called customer service and they said I would have to call Fraud Protection. I called fraud protection Monday morning, and for almost 2 hours, I had to explain that the majority of the calls that were made were not from my cell phone. I gave them examples of 2 calls being made from 2 different places, 20 miles away. They also play the word gave by saying "These calls were made from your device" and "we did an investigation". Theirs investigation consisted of taking 4 numbers from my bill and calling them. When I explained that I didn't call these numbers, they insisted that I did. These 4 numbers are realtors. What would I be calling a realtor for. I don't need a home, I have one right now. They refused to do any more. They wouldn't even look at my past bills to see that I don't make a lot of phone calls. As I said before, we used less than 600 minutes TOTAL for both phones (my wife used 153 and I used 356 last month. How the hell could you say that I used 2300 minutes the next month. That’s almost 200x as much.
Now I'm not a novice in information technology, I've worked in this industry for more than 15 years. I understand technology and I'm not a fool. But to tell me that "All these calls are made from your device" is a cop out.
What should I do? I've called fraud protect and they won't help. I called CS and they won't help. CS actually said they will only give me $130 credit. WHAT? for a $900 bill? No one is listening. No one cares. What the hell is going on? Has anyone had any luck resolving their issue on this forum?

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That__Guy
Jacksonville, US
Jan 21, 2011 8:12 pm EST

tl;dr

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Rosemarie Barker
Cambridge, US
Jan 21, 2011 8:08 pm EST

There is absolutely no "Customer Service" with Verizon. ZILCH.

There are eleven line item extra charges listed on every monthly Verizon statements besides the monthly contract fee.

See the following list of the eleven line items listed on a monthly Massachusetts Verizon Wireless Statement besides the contract fee:

1) Property tax recovery;
2) Federal subscriber line coverage;
3) 911 Disability Access fee;
4) Federal Universal Service Fee;
5) Federal Excise Tax;
6) State & Local Tax;
7) Verizon Wireless Surcharges & Other Charges;
8) Taxes; Governmental Surcharges & Fees;
9) Usage Charges;
10) Voice;
11)Messaging.

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AlexAl
Boston, US
Feb 18, 2010 5:33 am EST

I would cancel their service and move to a different company without paying a dime. Verizon, of course, will send your bill to a collection agency. This agency will mail a letter to you to confirm the debt. You simply need to respond by mail within 1 month explaining the situation and that you owe nothing to Verizon. The collecion agency will have to close the file without any action since there is no court order yet. Now if Verizon wants to take the case further to court, let them do it, it will spend few thousand dollors on their lawyers. And according to what you said, the judge will certainly dismiss the case in your favor.

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Tinaca
Marstons Mills, US
Oct 23, 2009 9:15 am EDT

Hi Bill:

Ditto on just about every deviant move Verizon Wireless pulled on you and many others. I just discovered your complaint and many others. I disconnected my account after 3 months and $1500 I incurred? I paid $450 and I'll see them in court. Since when is a phone more than a new car payment? Do you or anyone know of any agencies or any actions, petitions, impending litigation taken by other Verizon Wireless victims? I would love to know.

Tina

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2:58 pm EDT

Verizon bad service

Verizon is charging me $124.41 for a phone call I made while I had service with Blue Casa. I had international service with Blue Casa when I made a 30-minute phone call to Mexico. They have sent me to collection because I refuse to pay for a service I did not receive from them.

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Valerie
Valerie
, US
Jul 07, 2008 3:15 am EDT

On 6/13/2008 a telephone pole rotted and fell on our garage roof. It put several holes in our roof then fell to the ground and snapped the wires in half and were stretched out across the road. We contacted verizon as soon as we noticed what happened. They sent a service man out and he said he was the wrong person for the job that someone else would be out. After a week another service woman came out and told us she wasn't the right person to do the job that someone else would need to come out. We had another appointment yesterday and no one showed up or tried to contact us. Again no service. It has been over 3 weeks now that we have not had service and in the meantime all the rain we have had is pouring into our garage thru the holes in the roof. I keep calling and spoke to several supervisors and nothing is being done to repair the damages or restore our service, and the wires are still laying across the road. I am at wits end and don't know what to do, I need some help.

Thank you,

Debra Appel

Valerie
Valerie
, US
Aug 18, 2008 7:55 am EDT

Cancelled verizon phone and internet 2/5. Previous payments were deducted from my checking account on a monthly basis. I paid the last bill of $23.68 and received a confirmation for payment. On 9/10 Ireceived abill for $277.16 for a phone number which is not mine. Spoke with Mrs. Johnson who said this was Verizon's mistake and would take care of it. Again I received a bill on 12/8 for $262.36 saying service would be suspended 12/17. I don't have Verizon's service and am tired of this company annoying me and would like my file closed as I do not owe anything.

Valerie
Valerie
, US
Oct 08, 2008 8:03 am EDT

Below is a letter I have composed after getting the run around from EVERY SINGLE operator at Verizon after calling to determine why my DSL service wasn't working - I got a different answer from every operator I spoke to:

I recently changed my telephone service from Verizon to Comcast Digital Voice due to the run-around I got every time I called Verizon to straighten out an error. I moved into a new condo in February 2008 and initially just requested DSL service. When I discovered I did not have good cell phone reception in my home, I then decided to get land line Verizon phone service. From that point on I have received nothing but grief and headaches. After receiving my first bill, I discovered I was mis-quoted the bundle price of the DSL/telephone combination. I then had to call three months in a row to get the credit that was promised to me. Each time I called I was transferred a minimum of four times to people who had no idea how to help me and kept me on the line for about 45 minutes each time. That is unacceptable.

On Saturday, August 2, 2008; I changed my phone service to Comcast because I could not deal with the lack of service and high price of Verizon�s phone service. At that time, my DSL service stopped working. I called the next day, August 3, and spoke to a man who seemed to only know the script he was provided and could not help me. He said he would send a technician out the next day to fix my problem. On Monday, August 4, I received a phone call from Verizon saying it was not necessary to send a tech to my home; they could fix my DSL issues remotely before the end of the business day. Needless to say that did not happen. On Tuesday, August 5, I called Verizon Technical Service from work because it was the only time I felt confident I would get an English speaking operator to help me. I was kept on the phone for 2 HOURS. My marathon call initiated with Eileen in Tech Support who told me I had to change my service with the billing department. Eileen transferred me to Ms. Taylor in billing who told me that was not her department�s responsibility and she would transfer me to VSSP. She also said the longest she could stay on the phone with me was 2-3 minutes which I found frustrating since I had already been on the phone for 45 minutes. Ms. Taylor transferred me to Mr. Harley in VSSP who told me that my service was active; exactly the opposite of what Ms. Taylor has just told me. Mr. Harley then transferred me to Neriza in Technical Support. Neriza was less than helpful and said my service was NOT active. Neriza then transferred me to billing to speak with Ms. Delk. In case you are keeping track, I spoke to billing twice and tech support twice during this call and no one could help me. Finally Ms. Delk took sympathy on me and my ever diminishing patience and handled everything for me so I didn�t have to sit on hold beyond the 2 hours I had already done.

Once again, when I returned home on August 6, I did not have functioning DSL service. I called Verizon again, against my better judgment, but I had no choice. I had received email confirmation and a recorded phone call confirming my DSL service but both gave me different dry-loop phone numbers associated with my account. I called to clarify the correct phone number and to make sure I did not have 2 active accounts. I was again transferred to 4 different people in different departments who all gave me conflicting information about my account, none of whom could tell me why I STILL did not have functioning DSL service. I was finally transferred to Ms. Compton in Retention Solutions in Tampa, FL. She sympathized with my frustration and recognized that I was not getting helpful service and agreed to cancel my DSL account with the promise that I would not be charged an early termination fee. I asked to confirm that several times and she guaranteed me that if she kept the account active until August 14, I would not have to pay the fee. I should have known that it would not end so smoothly.

On September 15, I received a final bill in the mail with a $79 early termination fee charged to me. I promptly called Verizon at 5:45 EST to resolve this incorrect charge and was once again put into the carousel of transfers. I spoke with four different operators over the course of 2 HOURS, all of whom told me it was a legitimate charge and they could not remove it from my account. None of the operators wanted to hear my story about what led me to disconnect my service, all just spoke over me and refused to listen to my side. I was finally told by Ms. Charleston that Ms. Compton had no authority to waive my early termination fee and that I should have spoken to her supervisor. I asked her how I was supposed to know she was not authorized to make that decision and she could not provide a reasonable answer. She also told me that my Verizon DSL would not have worked because the jack was re-routed when Comcast hooked up my phone. I again asked how I was supposed to know that when I asked four different operators on August 4th if that would be a problem and they ALL said no. Every time I called I was given inaccurate and misleading information by Verizon operators! Now Ms. Charleston implied that it was my problem and I still had to pay the early termination fee because I was promised something by the wrong person. It is ludicrous that I am held responsible for the incompetence of the Verizon staff! I was not provided helpful or efficient customer service and I am entitled to that as a customer. Now, because everyone at Verizon gave me CONFLICTING AND INCORRECT information, I am being penalized and have to pay a ridiculous fee. Please tell me how that is fair or good business practice on the part of Verizon. Ms Charleston advised me that a supervisor would be in touch with me tomorrow (which is now today) to help further with my issue. Needless to say, I still have heard nothing from anyone at Verizon.

This practice of transferring and being told �it�s not my department� in infuriating. I am the helpless customer looking for answers and no one took responsibility to help me. This is absurd! I have never experienced such poor customer service in my life! The robotic script reading and �I�m sorry� that I received from every person I spoke with was beyond frustrating. I do not understand the confusion between departments. How is it possible that billing and tech support can�t work together to solve my issue? How is it possible that no one could tell me that my DSL wouldn�t function with Comcast phone service? Why do I have to sit on endless hold while everyone passes the buck at my expense? Is this how you think your customers should be treated? Are we nothing more than a phone number and a phone bill to you? I paid a ridiculous amount of money per month just for phone service and your workers don�t even have the courtesy to try to take an interest in my problems. It is not as if I was asking anyone to go above and beyond the call of duty.

Valerie
Valerie
, US
Oct 08, 2008 12:10 pm EDT

I am tired of receiving calls from creditors asking for people that I don't know. I recently moved and had to get Verizon (Home Line) instead of SBC due to the location. I regret it! I have changed my house number twice because annoying calls from creditors. And I am still receiving calls presently. According to the Verizon operators, this problem is out of their hands since the former customers of my numbers are at fault. Why do I have to be paying the price! Why doesn't Verizon give me a brand new number(one that hasn't been used before)? I have been a Verizon cell customer for years and now because of this problem I don't think am going to re-new my contract. I want the creditors calls to stop! I hope help is near.

Valerie
Valerie
, US
Oct 17, 2008 6:52 am EDT

Early this year, I moved and paid my final bill to Verizon. In fact, I had overpaid them and received a check for a credit. Later I received a bill from a collection agency (AFNI). I spent several hours on phone calls, making copies and faxing the agency proof that the bill had already been paid.

Yesterday, I received a bill from another collection agency (Allied). I called them. They said that the reason that I was still getting letters was that Verizon had not cleared the bill. So I called Verizon. They said that my balance was zero, but when I reached the Financial Services they said that they were still showing a balance and there was nothing they could do; it was now up to the collection agency. Needless to say, I'm not happy. If anyone out there knows of a class action suit against Verizon for this type of egregious behavior, I would be happy to join it.

Valerie
Valerie
, US
Oct 21, 2008 5:49 am EDT

I was a customer of Verizon for 4 years, using their basic home phone service & their high-speed DSL. When I needed to move around April 2008, I contacted them 4 weeks in advance, ordering my phone service to be moved. The apartment I was moving into was in a building right across from the building where the old service had been installed, which is to say, it should have been very easy to complete this job.

So when I ordered the transfer of the service over the phone, the agent at the other end assured me she had everything down & the service would be working at the new residence by a certain date.

We moved to our new apartment, but there was no sign of any life in the phone service. My husband & I incessantly called up their customer service number, at times holding for 45 minutes ( has anyone noticed too that for such a huge utility company, their customer service department works only 8AM-6PM MOn-Fri). At one time, the rep at the other end explained that the delay was because they had transferred the line to another address in another STATE! So while Verizon bumbled their way through their own mess, our small home-based business suffered as now we had no access to phone or internet.

After 3 weeks of this, I called them up to cancel the service. After a month of cancellation, I got an invoice from them for the phone service. Again I called them up & informed them that the service was canceled due to their ineptness. The rep at the other end told me to ignore the bill as the account had been closed. This was in Jun-July of 2008.

In Sept 2008, I got a bill from a third-party collection agency demanding $99 towards Verizon phone charges. Again I spent 2 days pursuing Verizon. I was transferred from one ignorant fool to another, each one taking me on a different spin. The final two agents at the other end then turned aggressive on me, stating these charges were due, & I had to pay them up.

I then realized that Verizon to cover their sloppy work methods & ethics, simply does not leave a paper trail. You just HAVE to call them up to resolve anything, & of course, there is no trail left there.

I would now like to not only dispute the charge, but I would like to file a counter-charge against Verizon for harassment & the loss to my business for over 4 weeks from their inability to provide phone & consequently internet service.

Valerie
Valerie
, US
Nov 07, 2008 7:18 am EST

I had Verizon telephone and internet service for a total of 0 (zero) days; I am now in collections.

I canceled service three times - I have the names of the representatives, three Verizon's confirmation numbers and three confirmation e-mails from Verizon. I also have a credit voucher number from Verizon for the billed amount.

Verizon has a 30 day money back guarantee and I am in collections for services they never rendered!

I'd love to hear from anyone else who had a similar issue.

Valerie
Valerie
, US
Dec 04, 2008 6:33 am EST

I recently signed up for the Verizon Fios internet and TV service. I made the mistake of providing them a credit card number at the time of placing the order. Verizon out of the blue charged me $198 and refuses to provide a paper bill. They say that the bill was emailed to me, which I never received. I am totally disappointed in Verizon.

Valerie
Valerie
, US
Dec 04, 2008 9:00 am EST

DSL service terminated even though bill was paid. I got 4 different answers as to why after being transferred 4 different times. The customer service agents could not tell me why it was being terminated and they did not know how to restore it. I asked to speak to a supervisor and was transferred. Then disconnected. I was on the phone over 4 hours total and they could not give me a straight answer or solution.

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James
, US
Jan 16, 2009 5:44 am EST

We need a box for the new improved? Cable for our TV.. .3 of us called...6 hours... no results.

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7:35 pm EDT
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Verizon unreturned phone outrageous charges

Verizon Wireless claims that I received notice and a mailing packet to return my BlackBerry phone which they replaced with a working phone. I dropped and broke my original BlackBerry which I PAID FOR and paid a $50.00 one time courtesy replacement charge for a replacement BlackBerry ( due to my long time standing as a good customer ). Verizon has now billed me $429.99 because I did not return the broken phone, which after removing the battery to use in the replacement phone, I discarded. Four Hundred Twenty Nine Dollars and Ninety Nine Cents! FOR A BROKEN PHONE !

The arrogance, utter gall and hubris of this company knows no bounds. Verizon states that there were instructions to return my broken phone and a paid shipping envelope in the package that my replacement phone came in and I say THERE WAS NOT! If there was I would have shipped it back to them. By the way, I would have shipped it back to them and paid the postage myself had I known that they were expecting the broken phone back.

Four Hundred Twenty Nine Dollars and Ninety Nine Cents for an unreturned broken phone that Verizon will never see from me unless a court orders that I pay it ( I am a law abiding citizen ). And perhaps the courts may. We'll see because I will be filing a suit against Verizon Wireless in the small claims court of Collier County in Florida for the exact amount that they insist I owe them plus the filing fee of $40.00. Grand total against you Verizon Wireless of $469.99.

A Verizon Wireless "supervisor" said the best Verizon Wireless Could do was to take 25 % of the unreturned phone charge off my bill. No. Nowhere near satisfactory. I was never told to return the broken phone. Not verbally by any Verizon employee at the Naples store and not in the package that accompanied my new phone.

The only wireless provider that I have ever known. The only wireless provider that I have ever used ( and my wife too for that matter ) SHAME ON YOU. I'll free up some time for court if you will.

James B Eagleton
Naples, Florida

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tlcesq
Stafford, US
Jun 10, 2010 10:29 pm EDT

I am experiencing the same situation right now. Never given a return envelope, never told to return the broken phone. Told that the original contract called for the return, but they wouldn't provide the original contract. So terminating this contract.

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5:21 pm EDT
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Verizon false advertisnig, customer service said no.

I had a blackberry and it broke so i went into my local Verizon wireless store. While i was there, i saw signs for buy one 3G Smart phone get one free, I know that i was eligible for upgrade so i asked for some help with these phones. I was shown (by the Verizon sales guy) the HTC Incredible. What a great phone, so I asked the sales guy about the Buy one get one and he stated that it was included in the deal, well that was a no brainier.

So as we approached the register, to upgrade the phone and to add a new line for the second one, and we were told that they were out of that phone and to come back monday AM. No Problem.

We actually saw the commercial about the free phone that night.

My husband went to the store Monday morning, like we were told. The store employee had our blackberries transferred over and the phones ready for us. When he put them into the computer, the second (free) phone kicked back. The employee spoke with management who called the supervisors higher then him. He was told that he should not be able to honor the promotion on those phones only.

So my husband and I have called customer service, who also refused to honor their advertised deal. I have as of this time written to the regional VP but have not heard back from him.

SO the bottom line is that we stayed with our blackberry. We have been with Verizon about 10 years and have 6 lines, which would reap in profit, more than the price of the free phone anyway. But, the CUSTOMER is NOT A CONCERN to them.

Additionally, I got a call today from the Customer Service Manager asking me what she could do to make me happy, and I stated, honor your deal. She offered my 10% off my service... I told her that was unacceptable and i was not happy. She said " I apologize that the advertisement was misleading, with regards to our buy one get one free offer"... "we also do not have the ability to process this request"...

So i asked for someone who has the ability to honor it and was told that they were bound by company police to not release the number or the CORPORATE INFORMATION... in other words, they don't care either.

Cant wait til these contracts expire so i can go to T mobile.

I have NEVER in my life, seen a company that REFUSES to make a customer happy. Or one to honor their advertising.

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Cell phone expert
, US
Sep 07, 2010 9:32 pm EDT

I am unsure how the buy one get one free would work in store, how ever, online you would only be able to receive this promotion with either upgrading 2 lines or adding 2 new lines. From the statement you provided it seems that the representative should have informed you that you would have to upgrade 2 lines on your account to receive this promotion instead of upgrading and adding a new line which I know you would be unable to do this online with the buy one get one free.

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5:19 pm EDT
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Verizon - bad quality on refurbished phones

I have had a LG Voyager since they were released about 2 years ago. My phone for the most part has worked well, until a few month ago, when I had some issues. Verizon replaced the phone with a refurbished phone and then my problems started. The "refurb" phone would not stay calibrated on the touch screen. I would miss calls because I could not get my phone...

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Verizon randomly no service

i have random dropped calls. I will have full service and being in the same spot my service will get dropped and i will be stuck without any service for something over an hour. This happens monthly and so far this month i has happened to me 2 nights in a row. It gets bad too, cause i will be studying over the phone with a friend and then the service goes out. and you cant say its just my phone, my moms and brothers hone does it at the same exact time. im getting very tired of the random service dropped and would love for it to stop.

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2:23 pm EDT

Verizon bad service

I have had a terrible experience dealing with Verizon and I think people should know about this. They misdirected me about getting a free phone--told me it would not involve adding another line to line I already had. I received bills, had to send the phone back, was told it would be taken care of and more than three months later I was still receiving bills and getting threatening phone calls from their collections department. I had to spend many hours on the phone and in their store (you always wait in a line, no matter how simple the matter, as in buying an ear bud)getting the run around and having supervisors tell me there is nothing they can do or no way to reach their supervisor. I finally told them I wanted out of the contract with no early termination fee b/c I was sick of dealing with them. It took a lot of anger and yelling to make that happen. It should never have been that way at all.

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Valerie
Valerie
, US
Nov 07, 2008 6:26 am EST

I have came into the Verizon store multiple times in the past year and been helped by a man named Chris. Every time I have gone in there it has been the worst consumer experience I have ever had! Each time I have came in with an easily fixed problem (I've come to find out later) and he has told me there is no way he or Verizon can help me. He is rude and refuses to help customers. I have tried to get in touch with the store manager to complain, and they never answer the store phone. I ended up calling customer service and filing a complaint. One of the times, he told me I would have to call technical support and request a new phone be mailed to me. I got very upset, since I'd only gotten the phone 2 weeks before, and on my way out another employee noticed how distressed I was. He immediately took me aside and got me a new phone within minutes, for no charge. This was because I was still under warranty, and Chris didn't even care to find this out. The next time I came in I was forced to be helped by Chris again, having difficulties fixing my volume settings on my phone. After making me stand around for 2 hours, he told me there was "nothing he could do." He sent me on my way, yet again acting very rude. I ended up finding out later from a friend that there was a simple option in the phone menu that had to be changed to fix my problem. The third time I went in for help I requested to NOT be helped by Chris, and yet again he was the only representative available! My phone was freezing and not showing me my missed calls or text messages. He YET AGAIN told me he could not help me and that I needed to go home and download a software update, and if that didn't fix it I would need a new phone. Frustrated, I gave up and didn't use my phone (it's a Blackberry Pearl) for several months. Finally I gave in and got on Verizon's website to download this upgrade. Since I couldn't find it, I called technical support. The nice man on the phone told me all I had to do was clear the cookies from my phone memory! I have tried many times to go to the verizon website to find a place to share complaints, but to no avail. Also, when you call the customer service helpline, it is impossible to find a person to report problems with representatives to. No one from Verizon seems to care at all when a customer has problems with their employees. As soon as I can, I am planning on changing my (and my family's) phone service to a different company.

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Greg
, US
Jan 05, 2009 10:59 am EST

We upgraded our phone on line because they were $75.00 cheaper than the verizon stores we went to.I have been with them for about eight years now.

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MihW45
, US
Jan 11, 2010 10:44 am EST

After 11pm I got crank call on my cell which came in as "restricted" call, thing is I shouldn't have to pay for this call or Verizon should have to tell me who placed the call so I can take-up some action against them for costing me the airtime.

Can't seem to get it through those idiots at Verizon that if I'm your so-called valued customer why in hells name would you subject me to "restricted" calls that eat up my airtime that I'm paying you good money for - - well that's where enough is enough and I think I could easily convince a US District court judge that Verizon has a fiduciary obligation that supercedes our contractual agreement and file a class action suit against you for thia and future losses and earnings.. You may want to run this one past your attorney and get back with me because I'm not taking this ### any more..

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TheFasterGun
Kilgore, US
Jul 07, 2010 10:26 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have had the same phone number since 1994 back when it was Centel. It went from Centel to alltel to verizon, back to alltel then finally to Verizon. I have spent over $40, 000 on cell phones and cellular service. I am a self employed individual and have had my ups and downs. Regardless of my ups and downs, I have always paid my cellular phone bill. When it was Alltel, I always received excellent service and they understood the ups and downs of being a small business. They never dinged me or made it hard for me and sometimes they would run my service two months before I payed it. They ALWAYS gave me a courtesy call about my bill and I always payed the full amount due. Back in July of 2009, having heard that verizon was taking over alltel, I called Verizon and inquired about what was coming. I specifically talked about my feelings and how I operate and wanted to know if I was going to be a name or just another number when Verizon took over. They told me that it wouldn't change and that they wanted me to stay because, with my service history, I was a valued customer. HOGWASH!
My problems started with service, it started degrading and I called about it- their excuse was that I still had an Alltel phone, or still has an Alltel number- blah blah blah... they kept giving me excuse after excuse until they had me completely in their vise.. ALL Verizon... thats when they screwed me.
Back in December of 2009, I decided to go to a storm2 from my BB curve 833o- I had everything done and when it came time to complete the transaction, they informed me that I would have to pay the $500 plus because my account had been blacklisted and I would not be able to charge it to my account. I asked why and they researched it and said that my phone had been shut off back in september of 2009. I asked for how long and they said 20 minutes or so... WOW- I asked if they recieved payment and they said yes- they recieved it immediately the same day, within minutes.
I then set up a scenario for them: Here I am, a customer with over 10 years (15 to be exact) of loyal service, Over $40, 000 spent on cellular service and equipment, ALWAYS paid every penny, NOT under contract- WILLING to commit to another TWO YEARS of GUARANTEED MONEY... and were they willing to sacrifice that for a stupid little incident after 10 plus years of loyalty... they DIDNT CARE- so I left.
I called verizon that night and started turning off ALL service except my main number I've had for all these years. I told them that wasnt getting shut off until I could port it over elsewhere. Folks, I am a single person and I pay over $240 per month to verizon- I have a DROID, AIRCARD, and a second phone for the grandparents.
The regional manager called me the next day and told me he couldnt get the blackmark off my record and that it would stay for six months- but if I would come in to the local store, he'd make it right- I did, and he did. He worked with me on the equipment and I stayed- And I dumbly kept all my services...
The last straw is that in May of 2010- My bank returned a $600 plus payment to verizon by mistake- As soon as I received a text message from verizon that my payment had been declined- I resubmitted it from my phone using the 'my verizon' app and it went through. They got their money immediately on the second go round.
The next time I tried to pay my bill using the phone, I was told that I can no longer do so and that the only way I can pay my bill is CASH ONLY and only at a local store- I was told that in order for me to resolve the cash only terms- that my bank would have to submit something on official letterhead to verizon's TREASURY DEPT. stating that it was their mistake- then the TREASURY Department would reverse their actions... My banker did... and THEY DIDNT.
SO, now here I sit- with a $517 bill due... verizon has sent me a text saying that my service will soon be interupted because of non-payment... I guess I now realize that I am a friggin number and that 15 years of loyalty means jack ###.
Side Note**** I also have had an aircard for 3 or 4 years that has never averaged over 50kb/sec at home. I started complaining to alltel as soon as I got it and it was always a different story- they tried several aircards and whenever I'd call in, the tech would work some keyboard magic and my service would improve some, only to degrade within 24 hrs. After Verizon pirated over- they continued the same dog and pony show. They DID send a tech out to my area, but wouldnt tell me when he'd come and that he couldnt come to my home to see my equipment and its performance... LUCKY ME, I just happened to be home and saw him, so after I approached him, he identified himself. We stood on the side of the road and talked for 2 hrs or more. He did show me where I was using a tower 1.8 miles away and that it couldnt handle the data demands and that it hadnt been upgraded since 2004. I've only had a card since 2007 or 2008- so that means I was lied to when I initially got the card.
He did tell me that Verizon would have to spend approximately $260, 000, 000 in the area to bring it up to speed.
Whenever I called verizon to see what they were gonna do about my issue- the 'supervisor' s only ultimate alternative was that if I was unhappy then I could cancel my service... SO- here I am with over three years of not getting what I paid for- I was strung along with promise after promise- I paid out over $3000 for broadband performance I was promised but never got.. and they said I could cancel my service. I asked to be taken higher than the supervisor and was told that wasnt possible...

Does anybody know a good attorney that would want to look at my story?
I have all records to prove my story.

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Fed Up With Crooks
Idaho Falls, US
Dec 18, 2010 8:30 pm EST

Verizon treats any customers with issues as a threat. If you ask for a supervisor because the Rep is unwilling to handle your complaint they will say that one is not available. This way they do not get a ding on their record for not handling the issue in a timely fashion. Remember each time that you call them it costs them money as they are charged per minute for every customer call that is generated at customer service. (Laugh) service is not known by Verizon. Also look at the lawsuits that are filed against them and you might be able to joint in a class action suit depending on your circumstance.

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MartMart
mart, US
Jul 08, 2010 9:32 pm EDT

HOGWASH!

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larmell
San Ramon, US
Feb 27, 2010 1:53 pm EST

You state the call took place at 11PM, if this is the case you were not charged anything. All calls after 9PM are free. So none of your airtime that I'm paying you good money for" was affected. So before you go and "pay good money" for your attorney, you may want to take a minute to understand your plan

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R_H
Albuquerque, US
Dec 19, 2009 4:03 pm EST

Verizon Wireless in only concerned with thier bottom line. Verizon wireless has the worst customer service I have ever encountered.

V
V
verizon customer
Hollywood, US
Oct 17, 2009 6:16 pm EDT

I am among the thousands of unhappy Verizon Wireless customers. Recieved a Blackberry Storm by mail. Activated by an in store representative, only to later find out that I was being billed for a Data Plan subscription that I was not informed of beforehand, and that I did not accept. Attempted to return the phone numerous times, and have dealt with Customer Care a half a dozen times. Its been 8 months.

Finally I discovered how to reach the Executive Relations team at Verizon Wireless. They are the only ones who can help resolve your problem, short of having an attorney contact them. BTW, I subscribe to Pre-Paid Legal for $35 a month, and their attorneys at no additional charge, will contact Verizon Wireless. Find me on twitter.com/verizoncustomer .

Share your experiences online and then email me at verizon.sucks@yahoo.com . I will forward you important contact information to reach the real decision makers at Verizon Wireless, the Executive Relations team.

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6:23 pm EDT
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Verizon retail store

I am a Business customer of Verizon Wireless. I usually go through my Verizon Business Representative or call business customer service, who have both been excellent in their customer service. However, today, I had to take care of an exchange immediately. I was told by my rep that I would be able to go to a Verizon Direct Retail store in order to take care of the exchange today. Little did I know that upon walking in the retail store you're supposed to SIGN IN...no matter what you are there for. I had not signed in and waited for 25 minutes to finally get someone to speak to me. The "customer service" person asked me if I was "so and so" and I said no. I immediately told her that all I needed was an exchange (I showed her the two items already in my hand). She said that she would have to me on "the list". I told her I had already waited 25 minutes and all I needed was an exchange..."Well, I don't know when you walked in" was her response!

Verizon needs to re-vamp their idiotic "policy" of having people sign in for everything! They should have ONE PERSON who can easily take care of simple purchases / exchanges without having to waiting behind people who don't know what plan their on or what phone they want. I know, for a fact, that I am not the only BUSINESS customer that is irritated by this nonsensical policy.

I was sooo upset that I took my item and left the store...in retrospect I should have asked for a manager, but let's face it, I probably would have had to "SIGN IN" for that too.

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Verizon Customer Reviews Overview

Verizon is a telecommunications company that offers a wide range of services, including wireless phone plans, internet, and TV. Overall, Verizon has received positive reviews from customers, with many praising the company's reliable network and excellent customer service.

One of the most commonly cited positive points of Verizon is the quality of its network. Customers report that they experience fewer dropped calls and faster data speeds compared to other carriers. Additionally, Verizon's coverage is extensive, with service available in most areas of the United States.

Another area where Verizon excels is customer service. Many customers report that they have had positive experiences with Verizon representatives, who are knowledgeable and helpful. Additionally, Verizon offers a variety of support options, including online chat, phone support, and in-store assistance.

Verizon's pricing is generally considered to be competitive, with many customers finding the company's plans to be affordable and flexible. Additionally, Verizon frequently offers promotions and discounts, making its services even more accessible to customers.

Overall, Verizon is a well-regarded telecommunications company that offers reliable service, excellent customer support, and competitive pricing. If you're in the market for a new phone plan, internet service, or TV package, Verizon is definitely worth considering.

Verizon In-depth Review

Overall Rating: Verizon is a top-notch telecommunications provider that offers a wide range of services and features. With its reliable network coverage, excellent customer service, and competitive plans and pricing, Verizon stands out among its competitors.

Customer Service: Verizon's customer service is exceptional. Their representatives are knowledgeable, friendly, and always ready to assist with any issues or inquiries. Whether it's through phone, chat, or in-store support, Verizon ensures that their customers receive prompt and efficient service.

Network Coverage: Verizon's network coverage is unparalleled. With a vast network that reaches almost every corner of the country, Verizon provides reliable and consistent connectivity. Whether you're in a major city or a remote area, you can count on Verizon's network to keep you connected.

Plans and Pricing: Verizon offers a variety of plans to suit different needs and budgets. While their plans may be slightly more expensive compared to some competitors, the quality of service and network coverage justifies the cost. Verizon also provides flexible payment options and discounts for bundling services.

Device Selection: Verizon offers a wide selection of devices, including the latest smartphones, tablets, and accessories. Whether you're looking for an iPhone, Samsung Galaxy, or Google Pixel, Verizon has you covered. Their knowledgeable staff can help you choose the perfect device to meet your needs.

Data Speeds: Verizon's data speeds are blazing fast. With their advanced network technology, you can enjoy seamless streaming, fast downloads, and smooth browsing. Whether you're using your device for work or entertainment, Verizon's data speeds ensure a seamless experience.

Reliability: Verizon is known for its reliability. Their network rarely experiences outages or disruptions, ensuring that you stay connected at all times. Whether you're making important business calls or streaming your favorite shows, Verizon's reliability ensures a hassle-free experience.

Additional Features: Verizon offers a range of additional features to enhance your experience. From mobile hotspot capabilities to international roaming options, Verizon provides convenient features that cater to your needs. They also offer advanced security and device protection options for added peace of mind.

Billing and Payment Options: Verizon provides flexible billing and payment options. Whether you prefer paperless billing, autopay, or paying in-store, Verizon makes it easy to manage your account and pay your bills. They also offer detailed billing statements and online account management for added convenience.

Contract Terms and Flexibility: Verizon offers both contract and no-contract options, providing flexibility for customers. While contracts may come with certain benefits, such as discounted device prices, Verizon also offers no-contract plans for those who prefer more flexibility. This allows customers to choose the option that best suits their needs.

Transparency and Communication: Verizon excels in transparency and communication. They provide clear and concise information about their plans, pricing, and terms. Their customer service representatives are also proactive in communicating any changes or updates, ensuring that customers are always well-informed.

Complaint Resolution: Verizon takes complaints seriously and strives to resolve them promptly. Their customer service team is dedicated to addressing any issues or concerns raised by customers. Verizon's commitment to resolving complaints ensures that customers feel heard and valued.

User Experience (Website and App): Verizon's website and app are user-friendly and intuitive. Whether you're managing your account, checking your data usage, or shopping for devices, Verizon's digital platforms provide a seamless experience. The interface is clean, navigation is easy, and information is readily accessible.

Comparison with Competitors: When compared to its competitors, Verizon stands out for its superior network coverage, reliable service, and excellent customer support. While some competitors may offer slightly lower prices, Verizon's overall package of features and benefits makes it a top choice for customers.

Pros: - Reliable network coverage - Excellent customer service - Fast data speeds - Wide device selection - Flexible billing and payment options - Transparent and proactive communication - User-friendly website and app

Cons: - Plans may be slightly more expensive compared to some competitors - Contracts may not be suitable for customers seeking complete flexibility

Final Verdict: Verizon is a top-tier telecommunications provider that offers a comprehensive range of services and features. With its reliable network coverage, excellent customer service, and competitive plans and pricing, Verizon is a solid choice for those seeking a dependable and hassle-free telecommunications experience.

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