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Verizon Wirelesspoor customer service orem ut

We pay Verizon Wireless nearly 800.00 a month through our business account. The last three times I have gone in to get a phone usually an upgraded more expensive one I have sat and waited a min of 20 minutes. Yesterday July 8, 2009, I walked in and there were only 5 people in the store and 4 represenatives to help. I thought oh this isn't bad so I waited and waited after 20 minutes they had on;y helped one person. The poor lady behind me only wanted to buy a car charger. I was on a 30 minute lunch break and had to walk out. The sad thing is I've sat there for 40 minutes before to even get to the front of the line. The most irritating thing about yesterday is that the manager was just walking behind the employees and standing behined them saying nothing to the customers waiting or offering to help at all. They should have seperate lines for accessories, customer service, and purchases and activations. They are absolutely horrible and dispapointing. Whe our contact is up we are switching. Who has time to sit in line for 20-60 minutes even to buy a charger. Orem UT Verizon store on University Parkway you suck and the management needs to get fired!!!

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    • Ve
      verizon customer Oct 17, 2009

      I am among the thousands of unhappy Verizon Wireless customers. Recieved a Blackberry Storm by mail. Activated by an in store representative, only to later find out that I was being billed for a Data Plan subscription that I was not informed of beforehand, and that I did not accept. Attempted to return the phone numerous times, and have dealt with Customer Care a half a dozen times. Its been 8 months.

      Finally I discovered how to reach the Executive Relations team at Verizon Wireless. They are the only ones who can help resolve your problem, short of having an attorney contact them. BTW, I subscribe to Pre-Paid Legal for $35 a month, and their attorneys at no additional charge, will contact Verizon Wireless. Find me on twitter.com/verizoncustomer .

      Share your experiences online and then email me at verizon.[protected]@yahoo.com . I will forward you important contact information to reach the real decision makers at Verizon Wireless, the Executive Relations team.

      0 Votes

    The complaint has been investigated and
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    Resolved
    Verizon Service — owe a unpaid balance

    They made up an nonexisting account that they said is in my name form Verizon to pay a outsanding balance for...

    Clifton

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Verizon Fioscustomer has to pay for replacement hdmi cables?

    When is Verizon FiOS going to stop their FiOS scam? I ordered a HD package, had to wait 4 weeks for the technician to arrive and spend all day installing the system.

    The FiOS system has been quirky from day one. Sometimes my HD picture is good, someday bad. Then, I got the dreaded NO SIGNAL problem. After spending 45 minutes listening to that insipid IVR system, I finally got to talk to a REAL PERSON! This young lady spoke excellent, unaccented English, knew her stuff and worked with me for over an hour to find the problem. Finally, we both concluded the HDMI cable was bad. Now, here's the kicker - I WAS TOLD I HAD TO PAY FOR REPLACEMENT COMPONENT CABLES! Problem is VERIZON PROVIDED THE CABLE IN THE FIRST PLACE!

    I could tell she was just as pissed as I am but she couldn't do anything about it. She told me Verizon considers the cable, once installed, is my property so I'm out big bucks.

    Deceptive business practices, POS crap for equipment, Customer Service from Hell and, if you're lucky to get a knowledgeable technician, their hands are tied.

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      • Jk
        Jkoe1978 May 11, 2010
        This comment was posted by
        a verified customer
        Verified customer

        www.cablewholesale.com has inexpensive but high quality HDMI cables and component video cables.

        0 Votes

      The complaint has been investigated and
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      Resolved
      Verizon Fios TVthey shut me off over $100

      OK- so everyone knows by now that Verizon's billing system is a total nightmare. I had moved from Comcast to verizon (as did everyone in my neighborhood) because we were all offered sweet deals for the first year.
      After that year was up, so were the deals and it ended up being more expensive than comcast.
      I was paying for 20/5 internet and on a GOOD NIGHT only got 6 down. My land line phone (which we only used 1-2 times per month)was $70.
      Long story short, I canceled my Internet & Landline Phone service leaving my FIOS TV and my cell.

      Yesterday, My TV service was suspended because my bill was past due by not even 1 month. The total bill was $176.43 and is currently due next week (July 7). After about 2.5 hours of my time and 6 people later, they informed me that i was shut off for $102. Yes- you indeed read that correctly - One Hundred Two Dollars.

      So, I have since canceled all verizon services and welcomed comcast back into my home (theyre almost just as bad).

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        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        Verizon Wirelessover billing

        My complaint is detailed in this letter to the company:

        To whom it may concern,

        I don’t know if this is the proper channel to address my complaint and if it isn’t please pass it along because I will seek other channels until I’m heard. I’m one of those many people through loss of job, finding new job at lower pay, losing home and now having to file bankruptcy that you have heard about all across America right now. My financial situation is the worst that I have ever been in right now. I’m not stating this to draw sympathy but merely stating facts. I have tried to maintain some aspects of my life like keeping me and my son’s cell phone on because like my life my car is not the most reliable. I have tried to communicate with Verizon over this past year whenever I couldn’t pay my bill on time and sometimes that hasn’t helped (ex: last month my month was turned off because it took me 3 payments to pay my bill). In a world that people are losing their jobs and homes you expect to find some compassion and understanding. I have communicated my situation to Verizon on numerous occasions and find that no one takes the time to notate my account so I won’t have to keep repeating myself over and over about an already painful situation and embarrassing one. Now I find yet another issue with Verizon. My July due bill is twice as much as I normally pay and for a person in my position that is not just a drop in the bucket and I can add it easily to my growing mound of bills I’m responsible for. I called Verizon twice on 07/01/09(call dropped while I was talking to a rep) to find out why my bill was so high. I was told that Verizon failed to bill me access charges last month so I’m being billed for them this month. What an outrage!!! I would rather go with a prepaid service then continue to deal with a company that has no morals or compassion for it’s customers to think that it would be okay because Verizon made a mistake that it will be costly for me. I can barely afford to pay my regular bill every month. And the only thing I’m told is we are sorry for the inconvenience (What a joke!!!) I’m the one that if I don’t pay my bill my phone will be turned off and if I cancel I will be charged a cancellation charge yet right now that’s what I’m contemplating because I’m tired of companies that continue to get over and have no meaning of customer service and what it really means. Whether this changes anything I will be filing complaints with whomever I can against this company so that everyone will know what type of company you really are. I will use the internet to reach thousands because I’m sure I’m not the only one that has experienced such poor customer service with no attempts at making it right!

        Dionne Lowery

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          • Ro
            Rob Feb 04, 2009

            I was billed an additional data charge of $ 7.95 for an already billed $ 2.99 ringtone download. Verizon Wireless stated "This is the charge for downloading the software and browsing", for which I would not have paid. I was basically told that I would incur the data charge every time I did a download. I didn't mind that $ 2.99, as I was prompted to approve it, but they don't tell you about the additional data-usage charges in addition to this. They should inform you of this charge, but they do not. I learned a lesson, as I will definitely not download anything again!

            0 Votes
          • Mi
            mike Apr 14, 2009

            uhm...try reading your entire contract next time...

            0 Votes
          • Ma
            madmia Jun 19, 2009

            Yes, the usage charges were agreed to in your contract, or, if you are a long time custyomer, when the change of megabite usage billing from minutes of use was implemented, around January 2008. That was when America's Choice was replaced with Nation Wide calling plans. You agreed to it, you just didn't read and/or understand exactly what you were agreeing to.

            0 Votes
          • Jh
            jhertz9148 Jul 07, 2009

            verizon gives you up to 90 days to make a bill current or the lines may be disconnected. it is stated in your contract. i do understand your issues and sorry this has happened to you. if you ever have any issues with bill paying please contact us at [protected] and work out a payment plan . as long as we see that you are making an effort to pay the service will remain on.

            verizon corperate team

            -2 Votes
          • Su
            SuperVepr Jul 07, 2009

            Verizon is a scam and they know it. My bill used to be anywhere from $150 to $280 a month with no difference in service. They never once billed me for what my contract stated. Fee, tax, blah blah blah. Other cell companies get it right, why can't they? Because they don't need to. I dropped them like a hot rock and haven't regreted it once. Having your bill be the same each month is just shocking to me after dealing with these clowns for years.

            2 Votes
          • Co
            commonsencerules Jul 31, 2009

            Verizon offers the customer many different ways to view and pay their bill. You not getting charged one month should have set off a red flag in your head before you got the second bill. Did you honestly think you were just going to get forgotten about for a month and hopefully you would receive free service? It is ultimately the consumers responsibility to pay their bill. As far as the payment plan goes, Verizon works with customers not to get shut off, however that does not mean you just can pay what you want when you want. They still have a business to run and as unfortunate as your situation is, you however are not doing everything you can to help your situation either. I know for a fact that Verizon has $20 a month plans you can utilize so if you need to get a hold of someone "just in case", you can. The real problem is that, that type of calling plan which only affords you 50 minutes per month, doesn't allow for you to utilize your cell phone the way you want, so you would rather have a higher bill and let the company deal with your non-payment. I find it really hard to believe anyone in this country right now is hard up for $20. Homeless people on the street can make that in a day asking for change in any major city. When it all comes down to it, responsible consumerism in this country is almost non-existent. Pay your bills! If you can't afford that item, I guess you don't need it. Cellular phone service is still a LUXURY, many people in this country do not have it still and function very well.

            -1 Votes
          • Ja
            jamiec Sep 21, 2009

            charges that you are agreeing to our stated in you customer agreement you can view this at verizonwireless.com. also any time you start service or change a price plan and confrimation letter is sent stating the changes made and features listed on the account. w/o a data plan one of those features then is pay as you use mb charges. also listed on the side of you bill is what your plan includes and will state if there is no data package pay as you use megabytes. occassionly as well this message will appear when you access the get now or media center.

            0 Votes
          • Ra
            rayar15 Jan 28, 2010

            on a 2yr contract had to call almost every month to fight over billing could give more examples of the way they rip you off but don't feel like typing that much... class auction lawsuit is needed

            0 Votes
          • Jo
            johnny2373 Mar 10, 2010

            I could not agree more a class action Suit should be filed against Verizon Wireless and Verizon. Here is my story...I was a Verizon Customer since before they were Verizon...They were called Bell Atlantic, then Bell Atlantic nynex Mobil, and then Verizon Wireless. So, in 2005 I went to my local VW Retail store, explained that I wanted a second phone added to my plan (one for business and one for personal useage) have them in a family plan. The agent set me up with the "all new" LG9800" the envy before it was called the envy. Anyways..When I singed the nearly 32 inch long receipt the agent said i was all set up and taken care of. No issues until 2 months later...I was getting ready to make a call and it said forbidden...I called they said my bill wasn't paid..so I paid it over the phone not thinking about it..the following month...my other phone stopped working same issue...I paid it as well...the 4th and 5th months...same problem...however this time I called and spoke to an agent if you need the name i can supply it...They explained the plans had been created seperately...and until the bills were current I could not modify or correct the issue...meanwhile...my bill was supposed to be $98.00 per month for BOTH phones...When I went back into my records over the course of the 6 months I paid in nearly $800 to this company. Here is the best part. When I said why not fix the bill and if there is anything left to pay or refunded lets sort it out then...NO...you pay first...that was an additional 245 dollars..So now..for something that was supposed to be in the 600 dollars is now at over $1000. Fine I paid it..supposedly got it corrected...2 months later my phone shut off again...this time I refused to pay...I went to the VWS I got the phone demanded the store manager fix this now, or I would immediately drop the phones and move to ATT...well he fixed it, they refused to refund the remaining 364 dollars so they gave me a credit...well what i thought was a credit...Phones worked fine for about 6 more months...Then I got a letter from a collection agency requesting that i pay $364 plus a fee of $75 or risk being sued. I took the letter and receipt back to the store demanding what this is...he said it was for something else...non related...hmmm even amount...I called the collection agency...I finally got a number from the person at verizon wireless that submitted it...called them and they said it was from the phone that was added to the family plan which included a $175 early termination fee...I'm like are you kidding me...she said yes because me terminating the plan prior to it's date caused the term fee to be assessed...and the remaining bills that were not paid...So...I disputed the charges from the collection agency and demanded to Verizon that they get this resolved. Well a billing manager I can supply names if you need them...that a letter was sent to the agency to remove the collection notice...When I got 4 more collection notices in consecutive months, I sent a letter to Verizon Wireless Corporate, informing them I would be dropping my cell phones and moving to AT&T..This I can't make up...Mark Williams at the time was Head of Customer Care Division actually told me he didn't really care that I was just one in 6 million customers, if I did drop they would attach the term fees on both lines and then if it weren't paid I'd be sued for the remainder...Well I actually recorded that conversation...Sent it to an attorney for customer advocacy but I recorded without his concent and was not admissable. So I dropped Verizon and went with AT&T and even kept my existing phone numbers!! I didnt hear anything back until last year..Verizon Wireless placed a bad cancelled debt gaarnishment on my credit report in the amount of $798...I found this out trying to obtain a car loan...I got hit an additional 7% interest due to this complete BS...from these incompetant goons...But in the end...I still refuse to pay that bill and will continue to do so...I even have a drafted letter to dispute any collection attempts...The Credit Beureaus are investigating the Bad Debt and I hope to have it resolved soon. Here is what i say...Thanks Verizon for your awesome Customer Care.

            Remember, I am just one of 6 million...

            0 Votes
          • Kn
            Knowfree Jul 21, 2011

            NO VERIZON ON MY HORIZON!

            In mid July 2009, I walked up to the Verizon kiosk at a local mall and inquired about their “Friends & Family” plan. My youngest son was born totally deaf after my Vietnam combat exposure to Agent Orange and unlimited text messaging was a God send in opening his world of communication. My ex-wife is one of my best friends and my oldest son lives in Vegas. I felt the Verizon package to be beneficial communication with my family. We purchased 4 phones, one upgraded with a keyboard for my deaf son and skipped off into the sunset thrilled with our new service and tools.
            My glee ceased when I received my first bill estimated at the time of subscription to be $248; it was over $700 and included all the phones I had already paid for, insurance on 4 phones which I had declined in writing, excess minutes and a host of other things too numerous to mention. I returned to the mall kiosk and found that the attitudes of Verizon employees change to customer contempt when they are confronted with legitimate questions. I was told they would get it straightened out and get back to me with a properly credited bill and was instructed to sit down and shut up. Their next step was to shut off my service for not paying the erroneous $700 bill. Now my deaf son who had just started a new job (the likes of which depended on his ability to communicate via text messaging) was left without communication. After several more confrontations with each side questioning the others competency to qualify as humans; several of the overcharges were removed, I paid the remainder and our service was reinstated. However, now they added a $60 charge to reconnect the 4 lines which dramatically involved the gaggle of technicians they show on television as backup and it took one of them damn near 7 minutes to reinstate all 4 lines for the $60.
            From that day forward for two years now every monthly billing has become a personal time consuming nightmare.
            1 They advertise that there is no charge for calls between Verizon customers and “off-peak” calls; true statement however the call minutes on all of these categories are deducted from the specified monthly amount of minutes contracted for which of course runs you out of minutes and overage charges accrue each month after that contracted plateau is reached. I have repeatedly requested of Verizon employees both verbally with witnesses and in writing that I be shown where those minutes in question are deducted from my contracted allotment prior to billing as I was told in every instance, however to date they have refused to show me.
            2. My calling plan has changed 3 times in two years, clearly shown on the billings and I am now told in writing that it is all the same plan, only the name has changed 3 times in a year.
            3. I added another phone to the “contract” and was told it would not change the terms of the “contract” whatever they may be and this presented a whole new series of events which I will not go into now. My 2 years of aggravation and servitude under some sort of adhesion “contract” ended on the 26th of July 2011 and I switched 3 lines to another service. I went directly to a Verizon store and cancelled the remaining two lines and was told it would be an additional $60 unless I waited until July 24th. I swallowed the heartfelt comment almost uttered but the drone behind the counter sensed he had fallen into bad water and called a manager who quickly approached from my left and displayed the stereotype image of a fat slob with nickel sized objects inserted into his pierced ear lobe holes and shaking in time to his belly fat which had also un-tucked his shirt in various places around his belt overlapping middle. The irony of the whole employee scenario directly linked to Verizon caused me to laugh out loud. I asked for and got a receipt and left the premises. Today Verizon called on one of our original Verizon numbers now transferred to a new service and said I have a $550. bill and threatened to “interrupt“ my service. This time they will be required to justify this present amount along with every penny charged over the past two years under the scrutiny of a microscope manned by many previous Verizon customers who have figured out their deceptive billing practices. I personally have kept every communication, billing and have printed out call details monthly as have others. The call records are available monthly on the Verizon Website for their customers but are displayed in headache provoking 4 pt type.
            4. Feeling as though I had become a whiner and complainer and was just a victim of a serious run of mistakes I googled specifically “Verizon Complaints” (restricted to that exact phrase only) and got a whopping 18, 000 websites and contacts ranging from a few people to 5, 000 people each and after reading several of the websites found my situation repeated ad naseum by thousands of other people. While it did give me a warm fuzzy to know that I was not alone, it also disgusted me that such a situation exists in America.
            5. My small investigation led me to the fact that Verizon Wireless has a contract providing cell phone service to Federal government employees. As a courtesy to Verizon I informed them via email that I was preparing FOIA requests to the appropriate government accounting offices for a copy of said contract. I received a call stating that such was a private contract to which I replied to with the fact that it was a contract between Verizon and approximately 160 million taxpayers who are paying the bills. It will be interesting to see what Verizon is charging us along with whom and how often our government servants are calling on our nickel in these economically challenging times..
            All I ever wanted on July 26, 2009 was to subscribe to a service for a specified monthly amount in order to make and receive a few phone calls and provide my deaf son with a means of communication. It turned out to be a hideous marriage in the beginning and went downhill from there. I requested Verizon to honor the fact that I went into mortal combat in Vietnam, raised a deaf son as a result, and it was all done to protect their right to treat me like garbage. They did not respond to this request either. My service including that of my deaf son has been interrupted six times over the past two years when I have questioned a bloated bill; contrary to specific guidelines in the Americans With Disabilities Act and incurred $60 to &75 dollar reconnect fees on each occasion with nothing but road apple and meadow muffin explanations from Verizon employees.
            I have spoken with several attorney’s who agreed to take the case and felt certain a victory would be the end result; they humorously responded however that I should be advised to do the math. If a large company overcharged a million of their customers $50 a month while only a few complained and even filed charges that settlement refund of 2 or 3 or even 5 million dollars was nothing compared to their monthly 50 million dollar profit. They advised me that I had little chance of stopping a large corporation. I don’t want to stop them; all I ever wanted is my overcharges refunded. The only bonus to me would be to see people stop subscribing to their service. I will post the complete details of my ordeal on numerous websites for anyone interested. I will also post the results of our investigation into the marriage of Verizon and the Federal government. Right now I mainly feel a sense of relief being free of monthly horror of receiving a Verizon phone bill.
            Sincerely,
            Dennis Grover, American

            0 Votes

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          Verizon Landlinebogus charges?

          was told by Verizon that i had a 118.00 bill for long distance (i don't have long distance but i get charged for certain areas about 10 miles from me) . they said since i pay my bill late my long distance gets sent to a different company. so if i pay my bill whether its on time or late i still paid the whole bill! where is the money i sent Verizon, isn't it their responsibility to forward it to them or give it back to me?

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            Verizon erroneous charge

            I've been fighting with Verizon for years with no luck. The New Jersey Board of Public Utilities is about useless, and since I have ended service, the response from them and the BBB is that I am no longer a customer. Aren't they observant?

            As with many other customers with perpetual problems, I am in a rural area. Verizon does not service the area properly and lies. Most of the techs have been descent, and have clued me in on how awful the company is, but I have grown to distrust them too.

            The phone would go bad when it rained, they would send someone out for a temporary fix, and then it would happen all over again. I started asking for credits, but on the last bill they charged me 91 dollars for service. I refused service, but they claimed they performed it and that the problem is in the house. The 91 dollars is a diagnosis.

            Everyone knows the problems are on the lines, but they persist on lying like sociopaths. They charged me before for work not performed and credited it, but this time I got an argument. The same day of the charge, I called the police because the tech was argumentative and did not leave the property. He was told to leave by the police, and I cancelled my service shortly afterwards.

            These 91 dollars are not for service, they are for spite. A nationwide class action law suit needs to be started against this evil company. I am more than interested.

            Here is my last complaint to the BPU:

            "1. The phone service has been inadequate and criminal. Customers are expected to pay in full each month, no matter the quality of that service, unless you complain to the BBB and specifically request reimbursement. The “customer service” of Verizon has been designed to filter problems, rather than address them.

            2. The company is prepared to leave certain customers “without” in order to create a facade of adequacy. They are not willing to invest in quality for all customers in a problem area.

            3. The problems are related to moisture. The nature of repair in the area is designed to hide the problem, and substantial fixes would require regular maintenance or line replacement within a certain area.

            4. It is possible to give specific dates for poor or non-existent service, and examples can be provided, but considering the above mentioned strategies for “maintenance”, it is adequate to say that any period of moisture is a service problem for any number of residences in the area.

            a) June 1 and counting, 2009
            b) May 5, 8, 9, 2009
            c) March 29, 2009
            d) October 24, 2007
            e) June 12 and 25, 2007
            f) November 28-30, 2006
            g) October 8, 2006
            h) September 1, 27, 28, 2006
            i) June 25, 2006
            j) May 27 and 28, 2006

            This is just a small example of effected service. It is difficult to find the time to keep up with Verizon’s chicanery. It can be stated with accuracy that precipitation inevitably effects service.

            5. An attitude of acceptable subpar service in rural areas is rendered by representatives of the company. The rural excuse is utterly demeaning. Having lived in other rural and wet regions of the United States, a stark contrast can be made to this pathetically provincial excuse. Thirty minutes from Wilmington, 1.25 hours, from Philadelphia, two hours from NYC and 2.5 hours from D.C. accentuates the importance of the area and does not negate or delineate in any way shape or form its rural character. It is ridiculous that such an area receives sub-par service.

            6. The problem is related to the age of the lines and the corporation’s unwillingness to maintain the important necessities of infrastructure. Their actions are an assault on the public trust.

            7. Verizon’s business practices are the result of economic bigotry. It is well know that Verizon is slow and unresponsive to areas of lower income in the inner city and countryside and is surreptitiously unwilling to provide its obligations of service, although the fees are the same whether you live in a wealthy or poor area.

            8. Company policy is maintained to prevent complaints rather than address them.
            A 1-800 number is provided in order to filter complaints away from the BPU and only temporary fixes are made.

            9. There is evidence of collusion between government entities and Verizon.

            a) Complaints to the FCC and the BPU are not taken seriously and are rerouted to an undecipherable maze of government bureaucracies.
            b) Legal complaints require a $25.00 fee that will be lost in legal oblivion.
            c) Verizon has been given rights in New Jersey and metropolitan Philadelphia without providing adequate service for existing operations.
            d) Local political units are often unresponsive and supportive of Verizon.
            e) The FCC refers complaints to the BPU, yet renders it powerless.

            10. Alternate services are available but impractical.

            a) Cellular service, air phones, and satellites provide adequate service in the area. However, these services are cheaper to maintain than traditional service yet are more expensive and unaffordable for consumers.
            b) FIOS is a wish and concrete attainability is a mirage. Its installation has created its own issues evidenced by an entire page dedicated to problems at the consumer affairs web site.

            11. Verizon’s hierarchy requires an unnecessary and costly chain of command that requires a home inspection first, leading to the inevitable repair of faulty outside lines causing:
            a) Pressure on representatives to make faulty home diagnostics in the name of “sales”.
            b) Wasted time and resources that can be contributed to real fixes.
            c) An April 4th, 2009 bill showing charges for service of 100 dollars for services refused inside the home exemplifying gross incompetence, unbridled corporate avarice and arrogance.

            12. It is the 21’st century. Water proofing is not magical but an every day reality, however, not a part of Verizon’s maintenance.

            13. Enrollment in the combined billing options for land and cell use led to convoluted and incorrectly executed billing agreements exemplifying gross incompetence.

            14. Verizon has no respect for private property. I have had representatives come in the house for five years. This stopped when false charges appeared on a bill. Some representatives understand the issue and do not insist on entrance but others do. It has been consistently fixed in the past on the outdoor lines, but now the game is to insist on entrance. This is a gross violation of property rights.

            15. This is a safety issue. I have missed phone calls from the police, doctors and
            hospitals. This is an issue where apology and reimbursement cannot be commensurate with the frustration Verizon has caused.

            16. Because of no phone service since June 2, 2009, and growing corporate intransigence, I have cancelled all phone service. Closing was met with the usual arguments that Verizon customer service presents its customers, and it took me two phone calls to complete, costing me more time with this savagely unfair and morally bankrupt corporation.

            In conclusion, there is no excuse for the service Verizon gives and there is no acceptable apology. The only adequate outcome would be admission of guilt and a more than temporary fix. I seek financial restitution for those effected by Verizon’s incompetence, waived court costs and to inform government entities of another situation where they have failed to protect the citizenry from corporate malfeasance resulting in the detriment of our infrastructure."

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              • Co
                Consumers Against Idiots Aug 01, 2010

                I'm thinking you rode on the shorter than average bus right? You do realize that when you live in a rural area, no cell service provider is going to shell out lots of money to improve the service? Rural indicates not saturated with residents...which means not many customers...which means not worth the investment to make the service perfect for you and a handful of others because there aren't enough people there to recoup the costs. It's common sense...want better service? Use a landline or move to an area worth building up with the latest technology.

                0 Votes
              • Fe
                fedup1 Aug 03, 2010
                This comment was posted by
                a verified customer
                Verified customer

                Starting out with personal invective indicates you are a bully like the company I complained about. It is also obvious that you did not read the complaint. It was directed toward landlines, not wireless. Your solution is patronizing, simplistic, and is devoid of any understanding of a situation that effects customers who pay in full each month for consistently interrupted services.

                Who are you to tell me where to live? Are you a self-important corporate minion who thinks he has a right to direct people’s lives? Do you live in denial about corporate cronyism and how it is adversely effecting our infrastructure? I bet you stick up for the banking system too.

                Have you read recently that the FCC is pouring money into rural communications? Do you think they would be doing that if there weren’t problems?

                Do you have an education beyond high school? It seems like you are not part of a group called consumers against idiots, but an idiot.

                0 Votes
              • En
                EntoR Jun 03, 2016
                This comment was posted by
                a verified customer
                Verified customer

                I cancelled our phone and internet service with Verizon effective July 10, 2010 as my husband (who is an active duty service member in the Army) was given orders that required us to move to Virginia. Verizon prorated our service and sent us a refund in the amount of $9.74 for the pre-paid partial month service.

                I did not receive a statement from Verizon for the month of August.

                On our bill dated 9/20/2010, showed a balance due of $29.99 for services dated 07/13/2010 08/12/2010. On October 6, 2010, I called Verizon and listened to the automated system which stated that our current account balance was zero. I then spoke to Amanda (Employee #4626) to inquire about the charges. I explained that we had cancelled our service effective July 10, 2010. Amanda confirmed that our account had been closed effective July 10, 2010, and that the charge for $29.99 was billed after the date our account was closed. She said she would reverse the charges pending the approval of a supervisor. She explained that if there were any issues, we would receive a call from someone within three days. I confirmed that my current phone number was on file and asked Amanda to notate that I had called. Amanda stated that she would make the notation.

                On December 4, 2010, I received a letter from EOS CCA Collection Agency giving us notice that our account has been placed in collection. I called Verizon and listened to the automated system which stated that our account balance was zero. I spoke to Christina (Employee #50037) and she stated that I could now only speak to Verizon Financial Services at [protected] or the collection agency about my account as it had been forwarded to collections. I confirmed that Christina had my current phone number on file and asked her to notate that I had called. She stated that she would.

                At this point, our account has been turned over to a collection agency and I cannot get anyone from Verizon to speak to us about our bill! DO NOT CONDUCT BUSINESS WITH VERIZON!!!

                0 Votes

              The complaint has been investigated and
              resolved to the customer's satisfaction
              Resolved
              Verizon Wirelessaccount charged off as "bad debt"

              I first opened my Verizon account in August of 2006 in New Hampshire. I was required to put a $500 deposit down because I was 18 and had no credit history. A month later I moved back to South Carolina and had my phone number changed so I would have a local number. I paid my first month's bill a week after I changed my number. I added another line in January 2007 with no problem. March 2007 I went to add a new line and was told I would have to put a $1000 deposit down. When I asked why, they informed me I had an outstanding balance of $997. My first thought was that someone MUST have stolen my identity and that there was no way this was in fact my account. WRONG. When I set up my account in New Hampshire they only gave me 250 minutes. I was supposed to have had 1400, so every minute I used over the 250 was an overage. They didn't put text messaging on my plan at all and every text charged me as well. After fighting this and disputing it with Verizon for over a year it was finally removed from my credit report, or so I thought. I was told back when I first opened my account that I would get my deposit back after I paid my bill on time for 6 months. Well, 6 months came and went 4 times by the time I finally got that deposit back. I called in December 2008 and was told I had already received a check for the refund in December 2007. After fighting with her for 20 minutes I was told they would look into it and if they find that I in fact did not receive the first check, they would reissue it. I got a $515 check in the mail 3 weeks later. Now, if I "owed" them $997 WHY THE HELL would they send me a refund check of $515? And WHY would they allow me to still continue my service with them? Verizon appeared back on my credit report as a "charged off, bad debt" in April of this year.

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                • Re
                  Rebecca_LWM Sep 08, 2009

                  I am fighting a similar battle with them right now. I am no longer a customer and plan to never recommend their service to anyone.

                  0 Votes

                The complaint has been investigated and
                resolved to the customer's satisfaction
                Resolved
                Verizon paid bill

                I had an account with Verizon which was closed, supposedly by another cable company I signed up with. Finding out that it wasn't closed, a few months after the fact, Verizon were still billing me which I tried to dispute. After fighting it out with new cable company for neglect on their part for not contacting Verizon (which they said they would do), I agreed to pay up Verizon but by this time it went to collection. I agreed on a settlement amount and made a substantial payment Few months later Afni (different from first collection agency) sent me a letter stating that I owed $567 and that payments made to first CA did not count. I called first CA and they said acct. sent back to Verizon and they sent it out to Afni. (Hang with me). Third CA called after this and agreed that I only owed remaining money from original CA and acct closed. Months after I believed everything was settled I get letter again from Afni.
                I also believe this was reported on my credit report. In the process of running one now.
                Mad as heck!

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                  The complaint has been investigated and
                  resolved to the customer's satisfaction
                  Resolved
                  Verizon Fioscustomer service/billing

                  This is a complaint against Verizon FIOS for the improper handling of our account which has adversely affected our credit rating. We recently received a notice from a collection agency for a debt that we had tried to pay but that Verizon had insisted was already paid. On 12/27/2009 we cancelled our Verizon FIOS services. The service was poor, customer service even worse, bills were always incorrect and the cost was much higher than advertised. We received the final bill for those services and paid this bill in full and telephoned Verizon to ask about the early termination fee of $199 that was not included on this bill. We were told this charge would be billed separately. The next, and only other bill we received from Verizon, was dated 3/7/2009. Page 1 of this bill stated FINAL BILL This final bill may have already been referred to an outside collection agency. Pay your bill online at Verizon.com/payfinalbill. Upon receiving this bill, with threat of a collection agency, we immediately went to the website as indicated to pay. The webpage continuously returned the error message that they were unable to process request at this time. We tried to access our Verizon online account to pay but no longer had access that account online either. We tried to pay the bill over the phone but the phone system was unable to process the request because the account number was not recognized. Over the next week we sent several e-mails and spent at least 8 hours either on the phone or on hold trying to determine the correct account number in order to pay this bill. On 3/17/2009 we reached Pam at a customer service center in Florida who was able to connect us to Crystal in Financial Services. Crystal informed us that she had located the bill but that the account number and payment address were different than the one printed on the bill we had received which is why we could not use the online or phone payment methods. We would have to mail in the payment. She assured us that she would send out another bill with the correct account number and payment address. In addition, she would adjust the due date to provide time to receive the new bill statement and make payment. When we had not received a new bill by 3/24/2009 we telephoned Verizon Customer Service again. On 3/24/2009 we spoke to Mr. Smith in FIOS Billing at [protected]. He insisted that the reason we had not received a statement was because this bill had been paid in full. We explained to him that we had not paid this bill. He again insisted that it was already paid and we should just “consider this our lucky day”! Clearly the support staff in all areas of Verizon that we dealt with lacked the knowledge or training to properly assist customers. We have made payment to the Collection Company of America for this debt. However, we are dismayed at the way Verizon has handled their customers. We spent countless hours trying to resolve this bill with Verizon in good faith. Verizon failed to properly train their staff to understand the computerized accounting system and online services and thus were unable to properly assist us. We were provided with incorrect information and as a result Verizon sent this debt to a collection agency which has adversely affected our credit score. Verizon had made it near impossible to even provide payment when warranted. We received only one bill dated 3/7/2009 which we received at some point after 3/7/2009 and this debt record had apparently been forwarded to a collection agency by 3/24/2009 which was hardly enough time to make payment especially when 2 out of 3 payment options did not function properly.

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                    • Wu
                      wufreaso Sep 06, 2009

                      I recieved a final bill from Verizon with a negative amount meaning they owed me money. I later recieved a check in the mail for the funds they owed. So far so good. 2 months pass and I am in the process of buying a home and I have a charge off on my credit report from Verizon, saying I owe them money! I need this removed ASAP as I am getting dinged on the rates I qualify for to the tune of $2000-$3000 more in finance charges b/c of the Verizon charge off!

                      Verizon has horrible processes and I have heard of other horror stories about them.

                      0 Votes
                    • Vo
                      VonnegutFannum1 Aug 18, 2010

                      Wow, what [censor]. I thought i had it bad, apparently i entered my bank routing number wrong for online pay (first time i ever have messed that up). So i made a partial payment on the due date, followed by the remainder the day after it was due and received confirmation numbers, was told that it went through etc.

                      Fastforward 1 month later, it now says 1 transaction failed, but the larger payment went through...strange i think. So i call in to ask about this and am told "oh well, um it can take up to a week to show up on verizon.com 'cuz that's not like up to date, but no neither payment went through". So of course i say "well...i understand that, but as the consumer i would have no way of knowing that until it WAS updated, i can't be faulted for not knowing" (they never sent ONE email or called ONCE in that month, not even a message in my inbox on the Verizon website). Flash forward 30 minutes of customer service hell and:

                      A shut-off notice was already sent, for 12 months i can only go to a Verizon store and pay cash over the counter (or go purchase a money order...), my "adjusted" bill is now $229 something, and if i don't scrape that amount together in 6 days they're going to terminate internet/cable. I'm wired for FIOS so i don't even know if i could GET internet if i canceled it aaaaand long story short:

                      I made an honest mistake which they did not catch (authentication on something like this? hello?), then they basically went out of their way in order to piss off a customer, dent his credit rating, and to see that in addition to not getting paid, they could fail to contact said customer in ANY way to secure payment. Had they ^&*&%$R&% emailed me i could have provided the correct number, but allowed a MONTH to go by so that i could spend an hour of my life asking about this, and then have it intimated to me that i'm a degenerate.

                      Woman actually said "WELLLLLLL since that money WASN'T actually taken out of your account, you SHOULD really still have it in there..." in an uber snotty i-make-9-bucks-an-hour-but-nyah-nyah-you-don't-pay-your-bills-so-i-get-to-feel-like-i-have-a-modicum-of-power type of tone. I replied "Wellllll yeah technically, if i had a credit/debit system constantly running in my brain recording all my transactions for the last month, but really i just pay my bills and say 'cool i have $300 left over to play with and spend it" *click*

                      0 Votes

                    The complaint has been investigated and
                    resolved to the customer's satisfaction
                    Resolved
                    Verizon Wirelessawful experience

                    I purchased an LG Voyager March 13, 2009. On April 16, 2009, while talking on the phone, I noticed a large black 'blob' on the exterior screen. I walked into the cerritos VZ store and told the rep I wanted to exchange for a new phone. He took one look at the phone and said the damage was due to extreme pressure being on the touch screen and denied that this could be a manufacturer's defect. Seeing there was no actual damage to the exterior screen of the phone, and the fact that I was talking on the phone when this happened, I asked to speak to a supervisor. The supervisor proceeded to inform me that I have insurance and would be offered a 'refurbished' phone for fifty dollars, which is the deductible amount. I proceeded to explain to him that approx. 35 days ago I purchased this phone NEW and am not going to pay another fifty dollars for a used phone. I wanted a refund. He stated a refund was not possible because the phone was damaged. I left the store with his business card in hand, and called what I thought was the corporate office. The CS rep on the phone asked me if I kept my phone in my pocket. I told her I keep my phone in my purse, and she proceeded to tell me it was not a safe place to keep it because the screen can be easily damaged! Needless to say I got nowhere with her and asked to speak to her supervisor. Same scenario. He couldn't do anything for me. I finally said I want to cancel my contract, and he said that would cost me $170 because I was in a new two year contract. Either way I end up paying. This is not a case of user abuse or improper handling. The LCD screen spontaneously started to 'bleed' rendering the phone useless and Verizon states that because there are no other reports of this happening, I am automatically at fault. I have found many other blogs about this same thing happening and am quite sure verizon is aware of what is happening.

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                      • Ba
                        Bak Feb 16, 2009

                        We had four lines of mobile phone service (a family plan) with T-Mobile with NO problems for 10 years. Suddenly, loss of reception began to occur, and after almost a year of poor reception with no improvement, we decided to try Verizon's '30-day Test Drive' during which, they advertise, if you don't like their service, you can 'switch BACK to your old service provider and owe nothing.'

                        DON'T BELIEVE THIS LIE!

                        We had nothing but trouble with Verizon during the trial period, to such extent that we elected to port-back to our previous carrier well within the 30-day period, and called T-Mobile to request this. Unfortunately, the service tech. who took the request was new and/or improperly trained, and placed all FOUR of our phone lines on ONE request, which apparently is not the speediest way to transfer service. As a result, it took 5 days (+ a few hours more) to actually complete the transfer, at which point we were just a couple of HOURS past the 30th day of the 'trial' period. At that point, Verizon refused to accept return of any of the equipment, even though we had been IN the Verizon store the previous evening requesting return. We were told they would not accept the return because the phone numbers had not physically ported over yet, despite the fact that we had requested it days earlier.

                        In addition, Verizon now said we owed $175 per line in early termination fees, that of course they would *graciously waive* if we signed a NEW 2-year contract! We were forced to accept this extortion because we now could not afford to eat the cost of four lines of equipment plus early termination fees, but continued to have nothing but horrible experiences with Verizon's service. Each month when we had to call them to resolve issues with our account, we again delineated the entire ordeal and questioned the legality of the entire situation. We FINALLY reached a CSR who agreed, and both he and his supervisor confirmed that if T-Mobile called Verizon and verified the date & time of our port request, we would be released from the admittedly invalid contract and allowed to return to T-Mobile.

                        However, each time T-Mobile contacted Verizon on our behalf, they reached a CSR who refused to honor Verizon's promise. Even with names and operator numbers of the Verizon employees who had made the promise to us, T-Mobile tried repeatedly to enlist the cooperation of Verizon in verification of our port request, and each time was refused by Verizon, who of course wanted to keep our contract payments coming!

                        We finally realized that as long as we kept paying the bill, Verizon was going to continue to sit back and laugh at how they had managed to extort a 2-year contract from customers who requested to port-back to their previous company during a 30-day trial. What a great marketing scam! When we realized this, we quit paying Verizon and enlisted the assistance of T-Mobile in verifying our statements as we filed complaints with our state Attorney General's office, and the FCC. During this process, we learned an important fact: Verizon had CONFIRMED our port request within FOUR SECONDS of when we made the actual request, a full FOUR or FIVE DAYS prior to the expiration of the 30-day trial! This PROVES the demand for early termination fees 'or sign a new 2-year contract' was truly extortion, and highly illegal, as the receipt of a port request from a customer is considered in the industry to be a request for discontinuation of service from the current provider, which in this case was Verizon!

                        Despite all of this, Verizon's SPIN control expert, Ms. Lucy Arzola, sent a letter full of outright LIES to both the Attorney General's office and the FCC, and rather than investigate the veracity of her claims, the FCC closed its case based solely on her false statements. We are currently investigating the possibility of a class action, on behalf of ourselves and all others similarly situated, so if you have had a similar experience with a Verizon 30-day TEST DRIVE, please respond here with contact information so that our attorney may contact you and you may become a member of the class for the purpose of compensatory and special (punitive!) damages.

                        0 Votes
                      • Lo
                        Lole Jun 26, 2009

                        A couple of hours past 30 days is past 30 days. The contract is simple you have 30 days to port out, anything beyond that and you are resonsible for the service. I am sure you knew prior to the 30th day that you weren't keeping the service but you wanted to get free service from Verizon Wireless just for a little longer. Fact is you were beyond the 30 day and therefore didn't qualify for the Test Drive and by the way port out requests are initated by the provider you are switching to (T-Mobile) not the one you are with.

                        -3 Votes
                      • Vc
                        vcaius Jun 27, 2009

                        Verizon is a company that thrives upon shady business -- almost criminally so; however, their business operates within the limitations of law by their carefully worded contracts. It is through these contracts that they are given power to.. well.. play us poor consumers like a fiddle.

                        The mere thought that we need to pay $120 a year for unlimited texts is ludicrous, even more so that it is a good deal! (Just as an example) But, we empower that by buying into consumer-slavery.

                        Fact is, in this case, the consumer was drawn into a scam. @ Lole, I suggest improving your reading skills prior to replying to a complaint. Assuming everything Bak stated is true, he/she DID attempt to terminate their plan with Verizon within the limitations of the trial period; Verizon intentionally stalled the process / lied in attempt to extort an extended service plan out of them. Extortion, backed by a contract or not, is still extortion. Extortion coupled with shady business ethics is worse.

                        @ Bak, good luck if you do file suite. Verizon has more money than you could fill your house with, and the courts favor the rich. I'm sure Verizon's army of lawyers are well aware of this.

                        1 Votes
                      • Jh
                        jhertz9148 Jul 07, 2009

                        i work for verizon corperate services. i oversee over 500 verizon wireless stores across the us. i'm not saying you did this or not because i haven't seen the phone but here are some reasons a phone could crack. leaving it in a purse or pocket can cause pressure on the screen as well as dropping it. again i'm not saying you did this i'm just stating some helpful facts. now i know the phone was on recall for overheating inside the phone that can cause the screen to crack. you wouldn't notice the overheating because it gets hot on the inside and doesn't effect the outside. they have been giving customers brand new phones of the same model becuase the problem was fixed. so i would contact LG if your local store cannot help. the number for LG is [protected] thanks!

                        0 Votes
                      • Mi
                        mike Jul 26, 2009

                        Yeah go ahead and file a suit. By the time you get done paying your attorney's...you will wind up in the hole. hahahahahahahahahahahahahahahahahahahahahahahahahaha!!

                        -1 Votes
                      • Rd
                        RDEsq. Oct 09, 2009

                        I agree with what you are doing and a class action suit may be a great alternative to simply bearing the weight of this verifiable injustice. Everyone that commented on this is speaking of how you can not possibly beat Verizon because of thier army of lawyers, but I can bet that not a single one of theses idiots have had legal training or are attorneys themselves, such as I. Also the first comment left makes no sense as he clearly did not read your entire entry before making reference to you as being a freeloader and just wanting to use the verizon service for free for the last few days. You clearly state that it was several days before your 30 day period was up that you contacted verizon to change your service back. Some times people need to take some time to look at a situation before being such a [censored] to some one who is just looking for a little help or relief.

                        Signed

                        Rex Dooley III, Esq.

                        2 Votes
                      • Li
                        Lilos Dec 16, 2009

                        Last month I decided to go with a prepaid phone (total of $80/year rather than $240/year with Verizon Wireless). On April 3 I called to let them know I wanted to drop Verizon service. The rep said I would have to pay till April 13 (my regular cycle). I agreed with the idea that I would use my old system till 4/14. The next day I dialed my son's number to relay a rather important message and got a recording "this call cannot be completed, dial 611 for more information" I dialed 611 and was told that because I wanted to drop service, my service was instantly curtailed. I reminded the rep that I was paying the bill till April 13 and this was April FOURTH! It didn't matter. Whatever happened to "you get what you pay for?" I paid but did not get any service for 10 days.

                        0 Votes
                      • Yo
                        youngboi85 May 27, 2010
                        This comment was posted by
                        a verified customer
                        Verified customer

                        First of all, the Lole character that commented is mis-informed. Verizon also lied to you in stating that you were hours over your 30 day test drive. It is by business day, not hour. I would continue your battle and fight them to the end. These people are horrible and ruthless. I have switched to AT&T, and I am amazed at how easy it is to deal with customer service. I used to have to get angry and practically tell Verizon how to do their jobs, and with AT&T, it is an entirely different experience. I called about my bill being 150.00 different then what it was supposed to be, and without hassle or argument, she stated, "I do see where the billing issues are, and will take care of that right away." Not only did she credit the $150.00, but she also did one better and did a $25.00 service apology credit for the inconvenience. This is going above and beyond the call of duty. I will never have Verizon again, and do not recommend it to anyone that is looking for new service.

                        0 Votes
                      • Yo
                        youngboi85 May 28, 2010
                        This comment was posted by
                        a verified customer
                        Verified customer

                        Just an FYI, I had the same thing happen with a voyager. I owned the phone for 72 hours, and the screen did this.

                        0 Votes

                      The complaint has been investigated and
                      resolved to the customer's satisfaction
                      Resolved
                      Verizon Fiosmisleading and false information

                      Verizon FiOS became available in our neighborhood during May 2009. A representative of Verizon walked our neighborhood door to door to take orders. I placed an order with him for the Double Freedom package – FiOS TV Extreme HD and Internet for $79.99 per month, plus the Multi Room DVR. The Multi Room DVR provides DVR functionality from 1 MRDVR to 2 designated SD for $19.99 per month. I asked if this included everything needed to get TV into all 3 rooms and he replied YES. He called a representative of Verizon to check my credit and the representative on the phone agreed that I would get TV in 3 rooms for $19.99. BEWARE!! First of all, the Multi Room DVR service is not even available in our neighborhood. I found this out only during installation. Nor does the Multi Room DVR include the necessary equipment to get TV service in the additional rooms. They installed an “unexpected” 2 additional basic boxes at $143.76 per year. The agreement made on my sales order form for the Multi Room DVR system was not honored. Verizon said I was misquoted. You, as a potential customer, need to know the truth of this misleading and false information that can be given by the Verizon representatives. Terry Parten

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                        • Jh
                          J.Ha Apr 04, 2010
                          This comment was posted by
                          a verified customer
                          Verified customer

                          I had a verizon bundle with directv through Verizon. Then later they got their own TV department and keep asking me to change to FIO to save money. Even after they heard the plans I had with directv, they were sure that they can save me a lot of money to switch to Fio. On Nov/ 09, I've finally decide to check it out and went to a Verizon store at the Towne Center in Cerritos.
                          One of the agent at that store showed me the plans and price and I've decided to get FioTV because what it showed really was cheaper than what I've had.
                          I've asked him if the price stays the same permanently, he checked his computer and told me that he doesn't show anything else and it'd be the same. Never told me about any promotion period or any other charges in the future.
                          After couple of month, I've noticed that the bills are going higher than usual.
                          Called the billing center and found out there were 2 promotional deals!!
                          So after 6 month from the day I got the Fio, price will be close or more than what I had with directv. (and I had better programs) I've asked for the manager and they said that they'd call me in 24 hrs. Hours later someone called me from Verizon and if I don't have any proof that the agent promised me those then there isn't anything they can't do but she said she'd give me $20 off for 12month out of "GENEROSITY!!"
                          She also said that they sent Emails and letter about promotion deal which I never received. When I asked her the date they sent, told me the system says that they didn't sent any emails. An ABSURDITY!!

                          0 Votes

                        The complaint has been investigated and
                        resolved to the customer's satisfaction
                        Resolved
                        Verizon Wireless — verizon claims they can't disconnect my phone

                        After using verizon wireless for the past 10 years, I recently switched to a prepaid phone (Tracfone). I...

                        The complaint has been investigated and
                        resolved to the customer's satisfaction
                        Resolved
                        Verizon Viosspeed 1/2 of cable and missrepresented

                        Verizon promises speeds of up to 5 X faster than cable. This is not true. They only deliver the bandwidth into the house. The speed inthe house is not their problem. This is what I was told after months of trying it. So I cancelled it and got Cablevision back in. Then I got a $200 Cancellation charge! What a rip off. Sorry I tried it! They know it is slower in practive and admit it to you! They have the worst customer service in the world. They will not give you a complaint number. They transfer you all over the place for hours before they will let you speak to the correct department. Then if it is a complain they say someone will call you back in a few days.

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                          The complaint has been investigated and
                          resolved to the customer's satisfaction
                          Resolved
                          Verizon Fiosover billing/ bad contract

                          Verizon over billed me and I cut my service off with in the correct date, I was issue a free router and I turned that in. Now verizon want to charge me 400.00 for a router that I return if I do not get the UPS receipt and I call and fax the copy but they said they do not have it. This happen a year ago now and they are trying to make my credit bad. I will go to court before I let them have their way. The BBB would not do anything to help me. Verizon is terrible and I will not recommend them to any. They wireless service is worst than their FIOS, they do not treat their customers fair at all.

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                            • Mi
                              Mia gray Jun 22, 2010

                              Someone warned me before I order FIOS. I didn't listen now I'm learning the hard way. They say $99 but every month it end up being $200. are more. I should of stuck with Direct T.V. much cheaper not fair at all the rich get richer and the poor get poorer thanks verizon... After this contract is up Verizon will be loosing a long time customer so long verizon.

                              0 Votes

                            The complaint has been investigated and
                            resolved to the customer's satisfaction
                            Resolved
                            Verizon — billing charge

                            Oct. 25, 2008 I called to cancel the telephone and internet service. I rec'd several statements since...

                            The complaint has been investigated and
                            resolved to the customer's satisfaction
                            Resolved
                            Verizon Fiosovercharging and invalid early termination fees)

                            I signed up for Verizon FIOS (Internet, TV, Phone ) which started on Sept 12, 2008 for $79/month with free installation. Called on Oct 10, 2008 to cancel because unhappy with service. Was told that no early term fee would be charged since I called within 30 days. Set end date for 10/18 when Verizon would release my phone # for new provider to start Called on 10/18 to confirm end of service
                            Called on 10/20 to confirm end of service and returning 3 boxes and modem on 10/25
                            10/25 Returned equipment 3 boxes 1 Modem to Freedhold store and have receipt and confirmed over phone .Received final bill late nov/dec $+ 256 and -$88,
                            Called 2 times in dec to get -88 credit applied and paid. No help
                            In Jan -88 was being reduced incorrectly $-44
                            Called Jan to get issue resolved. Bounced around, was told that they would resolve the problem on their side and set the proper service end date 10/20/08.
                            Called in Feb and was waiting for Supervisor call return
                            Feb 20 bill had had early term fee which is incorrect. Called Early March and discussed all of above with customer service who said it would be resolve in the next bill. Verizon stop sending bills and sent my account to a collection agency. I have spent hrs on the phone 2 - 3 times a month being bounced from customer service [protected]) to VERIZON FIOS [protected]) to FINANCIAL [protected] . They never resolved or returned my call. They advertise $64.99 and $79 a month and hit you up with installation, activation and prorated fees on your 1st bill. I had service for 1 month and 1 week at $79 a month how does that add up to $256

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                              • Dear Unhappy With Verizon,

                                You rock, I respect your stamina in dealing with this kind of a company! Your saga is unfortunately very similar and brings me back to my dealing with MCI which slammed me and which is now merged with Verizon. It is also bears a similarity to my recent victimization by this company. Verizon is one of those companies that are checked only by the law, have no compassion for people, and have making money in the short to medium range term as their highest priority to the exclusion of everything else.

                                Unfortunately, there is so far nothing that can be done "like it ought to be done" to this kind of a company! Instead, Verizon's toll on society has to run its course. However, there in comes the value of the internet, consumers' freedom to write and post their abysmal experiences with these kinds of companies, and eventually Class Action. MCI was chopped off at the knees for what it did to 100's of thousands in the 1990's. And especially the power of these sites.

                                Here are all the complaints against Verizon on [redacted]
                                /URL removed/?q5=verizon&Search=Search&q1=ALL&q4=&q6=&q3=&q2=&q7=&searchtype=0&submit2=Search!

                                Here is one victimized Verizon consumer who took matters into his own hands:
                                http://www.verizonpathetic.com

                                0 Votes

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                              Resolved
                              Verizon — verizon = vindictive, dishonest, and dirty

                              Verizon Pen 500 Technology Dr Weldon Spring, MO 63304 This company everyone knows as "Verizon" sent a bill...

                              Exeter

                              The complaint has been investigated and
                              resolved to the customer's satisfaction
                              Resolved
                              Verizon Wirelesshorrible equipment/terrible customer service

                              Verizon wireless has apparently gotten too big for their britches.

                              "america's most reliable network" is a joke.
                              There is nothing "reliable" about them.
                              They will not stand behind faulty equipment.
                              How can you get to their reliable network if the equipment won't function?

                              Customer service - good luck

                              Awful customer service

                              As soon as my contract is up, I am not going back to verizon

                              America's most unreliable, disrespectful, uncaring
                              Network

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                                • Ca
                                  Cathie May 30, 2009
                                  This comment was posted by
                                  a verified customer
                                  Verified customer

                                  I called and complained to Verizon that I was getting dropped calls (ironically in front of a Verizon store) which they claim they would reimburse the call which they never did. I have trouble with the quality of sound from my phone in the car (On Star), discovered that the service is from Verizon, that explains that.

                                  "Can you hear me" is something I used to say all the time to the person I was speaking to because of poor quality connection.
                                  Of all the cellphone companies available, Verizon has the highest fee's and the worst customer service.

                                  I found the service to be so terrible that it was worth paying the penalty rather than be miserable for 2 years.

                                  -1 Votes
                                • An
                                  Anon Jun 03, 2009

                                  My familly and i have been with Verizon Wireless for 6+ years, and has never encountered a problem with them.
                                  Guess you just had bad luck.

                                  1 Votes

                                The complaint has been investigated and
                                resolved to the customer's satisfaction
                                Resolved
                                Verizon Fios NJgross over billing

                                I signed up for the Verizon Fios bundle in November of 2008 and my first bill was to be $69.00 plus fees and taxes totaling to about $104.00. My first bill was $265. Verizon has overbilled me $30 to $50 on every bill since then and calling them is very difficult as they are only open for calls from 9AM to 5PM when most people are at work. I have called several times and could not get through because it was busy for hours. I have spent over an hour on the phone with them several times with very little results. I know that they are doing the same thing to most of my neighbors also but they just pay the bill because they can’t spend the time to fix Verizon’s problem. I truly believe that this is criminal behavior and that a class action suit would be less than deserving but I would love to join such a suit all the same. I am desperate to find someone who can help to get them to honor my contract. They seem to be doing this to most of their customers now. How long can they continue to do this?
                                Sincerely,
                                Ken S.
                                Email: [protected]@gmail.com

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                                  • Dy
                                    Dylan May 29, 2009

                                    Ken, I'm sorry to hear about your problems with Verizon. To that point, I thought I'd add that there's a new blog called http://www.fixmycellbill.blogspot.com/ that constantly tracks new ways to cut wireless costs and exposes shady billing practices utilized by the cell phone companies. Also, check out the consumer advocacy website where I (admittedly) work, http://www.fixmycellbill.com, that slashes the average cell bill by 22 percent. Through the site, which is powered by a company called Validas, we have currently audited over 26, 000 cell lines and have saved consumers over $5 million off their wireless bills. You can see Validas in the national news media, most recently on Good Morning America at http://www.abcnews.go.com/GMA/MakeMoney/story?id=7640149&page=1.

                                    Good luck on optimizing your Verizon rates.

                                    Dylan

                                    0 Votes