Washington, District of Columbia
United States - 20005
I signed up for verizon on the 5th for a family plan with two phones...planning on both of them being mine. I decided a few days later to add my parents to my bill...another two phones...when i did this i told them i wanted to switch from the 700 minute plan to the 2100 minute plan...Everything was left off on a good note.
I get a phone call on the 25th telling me that i'm on the 700 minute plan and have already hit 1500 minutes, if i switch to the 2100 minute plan, It will be reflected on my first bill and I won't incur any overages...Thanks verizon, right?
The first bill comes in the mail ... 1125.00...still on the 700 minute plan
Now my normal bill was supposed to come to around 280 dollars...because of some stupid "we charge you for your last month with the first bill" coupled with the "you started your phone service the day before you billing cycle"...added up to massive amounts or prorated charges...but worst case scenario...my bill should not have been more than 280.00 times 2... 560.00 ... about half of what they sent me...
So another call to them..and they say the phone call they gave me about the 2100 minutes NEVER HAPPENED... confused and angry i told them I knew i wouldnt be able to stay on a 700 minute plan and it's kind of insulting for them to insinuate that i would put four phones on a family plan with 700 minutes... They said they would fix it and i would receive a new bill online shortly as if i had 2100 minutes the month before...
i get the bill...and it's at 900 dollars...i was credited 225.00... I was really aggravated this was crazy... They changed my plan to the 1400 minute plan...credited me those minutes and still charged me overages for the difference between the 1900 and change that i used...
I called and stayed on the phone for almost an hour. I asked why I would agree to postdate my plan to 1400 minutes when i used 1900 minutes... That that was basically them asking me if i wanted a 500 dollar bill or a 900 dollar bill..and they were telling me that I told THEM I wanted a 900 bill.. I was on the phone with some lady who said"although i understand your logic sir, this arrangement was agreed upon during the last phone call"... I asked about the agreement from the first phone call...but of course that never happened...This story really gets better..please keep reading. "unfortunately sir, all i can do for you is switch you to the 2100 minute plan from now on to assure this doesn't happen again... Angry and upset, i had to get back to work, i agreed to do this and said i would call later. I agreed to take a survey at the beginning of the call, so they called me back.
of course, I put a zero for everything they asked and left a polite yet clearly frustrated message at the prompt.
I received a call back from GOD apparently, some lady who wanted to know what the reason for the survey was, and i told her the whole story, in detail, with a customer waiting for me... SHE TOLD ME I WAS STILL ON THE 1400 MINUTE PLAN... I asked her politely what was wrong with the people that worked at Verizon. These people supposedly cater to high end business customers and large franchises, while they clearly have none of these people working for them. She IMMEDIATELY credited my account all of the overages...switched my plan back to 2100 minutes and predated it to the very first day i got the phone. I didn't bother asking her name, because if i were to ever call back, i'm sure they'd tell me she doesn't exist...
This was an unbelievable waste of time... Insulting...aggravating...frustrating...
Verizon is charging me $124.41 for a phone call I made while I had service with Blue Casa. I had...
Verizon Wireless claims that I received notice and a mailing packet to return my BlackBerry phone which they replaced with a working phone. I dropped and broke my original BlackBerry which I PAID FOR and paid a $50.00 one time courtesy replacement charge for a replacement BlackBerry ( due to my long time standing as a good customer ). Verizon has now billed me $429.99 because I did not return the broken phone, which after removing the battery to use in the replacement phone, I discarded. Four Hundred Twenty Nine Dollars and Ninety Nine Cents! FOR A BROKEN PHONE !
The arrogance, utter gall and hubris of this company knows no bounds. Verizon states that there were instructions to return my broken phone and a paid shipping envelope in the package that my replacement phone came in and I say THERE WAS NOT! If there was I would have shipped it back to them. By the way, I would have shipped it back to them and paid the postage myself had I known that they were expecting the broken phone back.
Four Hundred Twenty Nine Dollars and Ninety Nine Cents for an unreturned broken phone that Verizon will never see from me unless a court orders that I pay it ( I am a law abiding citizen ). And perhaps the courts may. We'll see because I will be filing a suit against Verizon Wireless in the small claims court of Collier County in Florida for the exact amount that they insist I owe them plus the filing fee of $40.00. Grand total against you Verizon Wireless of $469.99.
A Verizon Wireless "supervisor" said the best Verizon Wireless Could do was to take 25 % of the unreturned phone charge off my bill. No. Nowhere near satisfactory. I was never told to return the broken phone. Not verbally by any Verizon employee at the Naples store and not in the package that accompanied my new phone.
The only wireless provider that I have ever known. The only wireless provider that I have ever used ( and my wife too for that matter ) SHAME ON YOU. I'll free up some time for court if you will.
James B Eagleton
I had a blackberry and it broke so i went into my local Verizon wireless store. While i was there, i saw signs for buy one 3G Smart phone get one free, I know that i was eligible for upgrade so i asked for some help with these phones. I was shown (by the Verizon sales guy) the HTC Incredible. What a great phone, so I asked the sales guy about the Buy one get one and he stated that it was included in the deal, well that was a no brainier.
So as we approached the register, to upgrade the phone and to add a new line for the second one, and we were told that they were out of that phone and to come back monday AM. No Problem.
We actually saw the commercial about the free phone that night.
My husband went to the store Monday morning, like we were told. The store employee had our blackberries transferred over and the phones ready for us. When he put them into the computer, the second (free) phone kicked back. The employee spoke with management who called the supervisors higher then him. He was told that he should not be able to honor the promotion on those phones only.
So my husband and I have called customer service, who also refused to honor their advertised deal. I have as of this time written to the regional VP but have not heard back from him.
SO the bottom line is that we stayed with our blackberry. We have been with Verizon about 10 years and have 6 lines, which would reap in profit, more than the price of the free phone anyway. But, the CUSTOMER is NOT A CONCERN to them.
Additionally, I got a call today from the Customer Service Manager asking me what she could do to make me happy, and I stated, honor your deal. She offered my 10% off my service... I told her that was unacceptable and i was not happy. She said " I apologize that the advertisement was misleading, with regards to our buy one get one free offer"... "we also do not have the ability to process this request"...
So i asked for someone who has the ability to honor it and was told that they were bound by company police to not release the number or the CORPORATE INFORMATION... in other words, they don't care either.
Cant wait til these contracts expire so i can go to T mobile.
I have NEVER in my life, seen a company that REFUSES to make a customer happy. Or one to honor their advertising.
I have had a LG Voyager since they were released about 2 years ago. My phone for the most part has worked...
i have random dropped calls. I will have full service and being in the same spot my service will get dropped and i will be stuck without any service for something over an hour. This happens monthly and so far this month i has happened to me 2 nights in a row. It gets bad too, cause i will be studying over the phone with a friend and then the service goes out. and you cant say its just my phone, my moms and brothers hone does it at the same exact time. im getting very tired of the random service dropped and would love for it to stop.
I have had a terrible experience dealing with Verizon and I think people should know about this. They misdirected me about getting a free phone--told me it would not involve adding another line to line I already had. I received bills, had to send the phone back, was told it would be taken care of and more than three months later I was still receiving bills and getting threatening phone calls from their collections department. I had to spend many hours on the phone and in their store (you always wait in a line, no matter how simple the matter, as in buying an ear bud)getting the run around and having supervisors tell me there is nothing they can do or no way to reach their supervisor. I finally told them I wanted out of the contract with no early termination fee b/c I was sick of dealing with them. It took a lot of anger and yelling to make that happen. It should never have been that way at all.
I am a Business customer of Verizon Wireless. I usually go through my Verizon Business Representative or call business customer service, who have both been excellent in their customer service. However, today, I had to take care of an exchange immediately. I was told by my rep that I would be able to go to a Verizon Direct Retail store in order to take care of the exchange today. Little did I know that upon walking in the retail store you're supposed to SIGN IN...no matter what you are there for. I had not signed in and waited for 25 minutes to finally get someone to speak to me. The "customer service" person asked me if I was "so and so" and I said no. I immediately told her that all I needed was an exchange (I showed her the two items already in my hand). She said that she would have to me on "the list". I told her I had already waited 25 minutes and all I needed was an exchange..."Well, I don't know when you walked in" was her response!
Verizon needs to re-vamp their idiotic "policy" of having people sign in for everything! They should have ONE PERSON who can easily take care of simple purchases / exchanges without having to waiting behind people who don't know what plan their on or what phone they want. I know, for a fact, that I am not the only BUSINESS customer that is irritated by this nonsensical policy.
I was sooo upset that I took my item and left the store...in retrospect I should have asked for a manager, but let's face it, I probably would have had to "SIGN IN" for that too.
Like many others, I have been waiting for fios to be available in my neighborhood for years. Finally the day comes and the sales person comes door to door to sign us up. I place my order and schedule the delivery. Having to take the day off because they give you a window from 8am-5pm for installation. I proceed to get emails and phone calls the week before, week of, day of, and hours before to confirm I would be there. Technician never shows up. I call at 5:30pm and ask what happened and after getting bounced around and waiting on hold, I am told that he is still on his way! 7:15 rolls around I call back and they say hes not coming now and there was a third-party verification that never took place for something on the account. I don't know what they are talking about. The guy then proceeds to review my first bill and tells me it will be $170. This is like $50 more than what the door-to-door guy told me and I have the receipt as proof. Horrible experience, each time I would call any of their 800 numbers, they direct me to PA because of my cell number, I have to explain that I live in VA and they transfer me, the next person wants my Verizon land line number that I don't even have yet! I give each person my name number and account number, only to get transferred and do the same thing over again like Groundhog's Day. This goes on and on, I hung up on at least two people out of frustration. I canceled my order, total waste of time.
Incident = On March 8th, I contacted Verizon to request installation of their new FIO bundle system. I was assured by the agent that what I would get would be FIOs and I accepted and ordered Internet, TV and Telephone. To my surprise, and after installation, the service was not FIOs and the TV was fro Direct TV. I was told that I had until the 8th of May to cancel if I was not satisfied.
I was not satisfied with both the Internet service, which was considerably slow and not wireless, or the Direct TV which includes 512 channels of which 500 are commercials and sport - After I had realized that I had been deceived by Verizon and that there was no FIOs in our area, I decided on the 13th of March to cancel Direct TV, cancel my phone service and request wireless Internet access only.
Although it has become evident that customer service in the United States has declined dramatically recently, I have never experienced such ineffective, rude, and careless customer service as that of both Verizon and Direct TV.
Although I had not dealt with Direct TV at all, when I asked to cancel, Verizon customer service asked that I contact Direct TV directly. When I did, I was absolutely surprised that they would charge me $450 for cancellation. They said their policy was cancellation should be within the first 24 hours.
Phoning back and forth between Verizon and Direct TV, I was unable to get anywhere except waiting on the phone for hours and basically told that (1`) it is not Verizon;s problem (though I had contracted with verizon only) and (2) that I had to pay the $450 no matter what.
It became evident that the whole operation is a scam and is a conspiracy between varizon and Direct TV to defraud the public.
Never trust verizon... I hope many people read this.. Being a new yorker I have seen great scams in my day but this referral friend and share the network programs are the best by far... When you have fios like I do it is nice to have your friends and family have it also so you all can catch the programming and watch together... But the way it is set up it is nearly impossible to get one penny of the referral reward or the share reward... So far I have tried 7 times,,, yes I am an idiot... I never saw a penny and wont ever and neither will the people who I got into verizon who are angry with me now...
First you have to use your computer to give all your referrals information to verizon and I mean everything about them... Then you wait and in a few days get a referral number... You have to send this to them using email... Then they have to use their computer with this referral number to order what they want from verizon... Then they get a number in a few days and they have to email that number to you and you have to email verizon that number and then they have to email verizon that number also within one day of each other... 3 months later you get a check and they get a check to thank both of you for joining... Here is the catch, you can never call verizon to ask a question on the process or about their services etc because then you didnt complete this totally online... The process is made to be differcult but if you dont know exactly which channels you want, which speed of internet, how many minutes on your phone, what services on your phone you want, which phone you want to order, which package of movies and extras you want, if you want coax or ethernet, which day you want installation etc you cant finish it online but have to call to ask a question.
Well my aunt age 67 asked one question on the broadband speed and we lost her referral, my grandparents age 78 76 asked about changing the installation date and they got screwed also, my friend cancelled hbo for showtime and made him void also...
Even if you get everything right verizon will say they dont see you both in the system together... Another great lie... Now for the best part when you are dissatisfied or felt lied to and want out of verizon because you didnt get what was promised they charge you 350 dollars each... So your friend didnt get their referral fee, you didnt either but you were each charged 350.00 so verizon makes 700 and does nothing... Now your angry and your friend is angry... This is a no win situation and the best scam ever..
I warn everyone on the train and bus ride to never trust verizon about anything...
Warn everyone you know and perhaps someday verizon may lean to tell the truth or at least care about their new members instead of screwing them knowingly and hurtfully... You get a form letter sorry we didnt earn your business feel free to contact us anytime to return... Yes for a second screwing... I heard they might be a 150.00 reconnection charge.. What a great scam... Offer everything, give nothing, take money get paid more money to leave.
I tried using my primary cell to make a phone call, it kept giving me the error message that my phone could not be authenticated. I placed a call to verizon wireless and spoke to a christina on today [protected] at 9:45am.
I relayed the details of my problem to christina. Christina then advised me to dial a # to activate the phone which by the way has been activated since 08. After the phone was reactivated she proceeds to tell me that there is not a problem with this phone since it was activated on today. I then told christina that I only changed my phone number online and that there was no prompt or instructions stating that I had to reactivate my phone and the problem preceeded my changing the number. Christina then tells me that phone calls were made on the phone. I asked christina to tell me when the last phone call was made. She stuttered and paused then told me March the 7th. I then informed Christina that I would like a credit for the time the phone was disabled. Christina preceeds to tell me that I still have to pay for the plan regardless. I then told her why should I pay for something I am unable to use? Christina then tells me that I should have called them to tell them that my phone is not working. How would I know if it is on your end(verizon). If it was for nonpayment and my phone was disconnected then I could see that. I also have 2 other phones and they were working fine all on the same plan and they are all secondary lines. I have a problem with a company who tell lies and robs their customers. I can not wait until my contract is up in june.
The amount XXX.XX is past due. Please pay now to avoid interruption.. Next to it, they had an option Pay Now.
I was in a rush to just get the bill paid, so I figured I wouldn't have too much of a problem. I scroll down to the bottom of the screen, click the checkbox saying I read an Agreement that is somehow necessary to perform a simple payment, and then hit Submit.Apparently, I was the victim of a bait-and-switch billing system. One that when you select one option, selects the other option on the next page.
I got TWO confirmation emails saying that 171.10 would be deducted from my bank account. I IMMEDIATELY contacted verizon, could not get a person by phone and got onto the "live chat" option. The person that I spoke with (after four tries to explain) ASSURED ME that only ONE payment was scheduled.
One payment was deducted from my bank account on April 3rd. GUESS WHAT? The SECOND payment, for exactly the same amount was deducted AGAIN today, April 6th.
I contacted Verizon and after talking to two people, waiting for almost an hour, I got the message that I would receive a refund in 7 to 10 business days. It's ok to auto deduct from MY account, by when Verizon makes a mistake, they take 7 to 10 days! That's nice. The 171.10 deducted the second time cause a check to bounce.
Fee: 35$. That caused a second check to bounce. Fee: 35$. I had enough to cover the two checks WITHOUT the extra 171.10 being debited. So now am short 171.10 + 70.00, thanks to Verizon's error. I asked the billing office about paying the 35$ fee due to their error and they transferred me to finance. Finance told me to call the 800 number tomorrow and speak with billing, then disconnected me.
When I looked into this practice, I see that Verizon has known about this problem for a long long time, - that the bill pay page is deceptive and takes you to another page, which then doubles the payment. I want this overdraft fee refunded to me and I want this deceptive practice stopped!
Verizon promised a port date of 09 Sept 2009 for a port to NumberGarage. The port never occurred. We were finally contacted by NG in November saying Verizon needed a password to port. I contacted Verizon and told them there was no password. If they couldn't port it, terminate it. Verizon continued to accumulated monthly charges through January 2010 and still has not terminated the account. It only died from failure to pay. No phone has been active on the account since August 2009. Now Verizon is attempting collection. A complaint has been filed with the FCC, but they do nothing. I also emailed my complaint to all of Verizon's executives without resolution.
Trg field solutions a subsidary of verizon fios there client- Beware of this company they promised full...
In February I contacted Verizon to sign up for a less expensive phone service. The representative told me if I upgraded my internet service to FiOS and combined it with my phone service I would pay less. I would have the lower rate for a year with the option of renewing it for a year. I was obligated for one year. After 3 months my bill increased by $20/month, and I was told that was the length of the promotional offer. There is no way I would have knowingly agreed to a 3-month deal. I was mislead, and probably lied to. Beware of over-the-phone deals. Get it in writing!
I purchased Verizon service in August 2003 for a night time/weekend unlimited contract. In October 2003, I received their bill of $2000, including all the night time minutes charges. I then got in touch with their customer service department and complained about the bill, they replied that they would check and let me know.
Half a year later, I heard nothing back from them. So in Jan 2004, I called up again. This time, I got the same answer. I contacted them in May 2004, Dec 2004, May 2005 and Dec 2005 continuously. I sent them a registered letter May 2005 too.
In 2009, they sent my case to Pinnacle Credit Services. I called up Pinnacle and asked them to check the bill. I never heard back from them either. Then I called Verizon again, but Verizon refused to deal with my case this time, saying it was not in their hand any more.
So they report me to creditors bureau and have severely effected my credit.
It's very terrible of Verizon to have changed a wrong bill, never intended to correct it and then refused to deal with it.
wow...verizon wireless has hit an all time low. had a customer who was filing an insurance claim. he just purchased a "new" blackberry curve 2. customer tells me an hour and a half later he's back at the store because the phone stops working. the verizon rep looks at the phone and tells the customer to file an insurance claim because he has water damage. r u serious? i asked the customer has he had the phone near any water since he left the store. customer says no, i just purchased the phone why would i ruin it just to spend more money for a deductible? makes sense to me...as i go through the claim i verify information and turns out...verizon didn't even put the insurance on the customer's account. i tell the customer and of course he's pissed. it's a blackberry why wouldn't i have insurance? verifiies with verizon...who tells him sorry. no insurance, nothing we can do. water damage voids the warranty. now he's stuck with a phone he just purchased that doesn't work. i really think verizon sold him a phone that they knew had a little damage to it already.
so...doing a claim for another customer who says he just purchased his phone from verizon a month ago with a new contract. phone stops working. ask the customer has phone been droopped? any type of physical or liquid damage? customer says no. he took it to verizon and he told me verizon rep accused him of dropping the phone. technically if there is no visible damage to the phone you really have no way of knowing if it's been dropped. it is in warranty and it malfunctioned. so why won't they help the customers? verizon hates to honor a customer's warranty. they suck. so glad they are not my carrier. tragic. althought sprint has their problems too...so my carrier is far from perfect. but still better than verizon to me.
So far I purchased verizon 3 package at 115 per month... I then got my sister to leave direct tv... I never saw the 50 dollar referral because she called verizon to ask a question on her order and didnt ask the question online... So I got my parents to switch from cable... They inputed one number wrong on the website but everything else got ordered and they pay 149 a month but I loose my referral and so do they... It cant be corrected... They say try again and I stupidly give them my grandparents both 84 years old... They had trouble inputting all the info on the internet and so the referral didnt go all the way through so I lost that one also... Unless a person knows exactly what they want from the internet phone cell tv they cannot ever get one penny as they are not allowed to contact verizon by phone only by internet
We all wanted to cancel and each was charged 300 to 375 each just to get out of being lied to
I think this is the best scam ever tried and it works every day
Avoid verizon go to direct they pay you 50 dollars as soon as you give the referral name and they sign up
This cost me the 200 dollars in referral fees plus I had to pay [protected] to cancel I would say this was a living hell and I will warn everyone I can
I called verizon wireless customer care to get some information about there netbooks and this was on a wed. And I talked to a nice rep and gave him some information to see if there would be a deposit on opening a new account and gave my debit card information and the rep informed me there would be no deposit. Then we got to discussing what I wanted to with then net book and the rep informed me that I would be using too much data for a netbook and I said thanks for your time. Then three days later on saturday I get a text message stating that my order had been fullfilled. So I called verizon wireless to see what was going on and the rep informed me that I ordered a notebook and I said no I did not! I got information on a notebook and that was it and then she said no you just ordered a notebook and I said ma'am I have not talked to a rep since wed. And I did not order a note book and you better reverse the order and replace the order on the account. The rep put me on hold for 35 minutes and then came back on and said well I could submit a case and it will take 3 days. I said great and while you submit the case you can work on cancelling my account and I will be on the other line talking to at&t. Started the porting process while on hold and then the rep from verizon wireless dont worry I will be happy to cancel out your account. Then it took 15 days not 3 days 15 days to get my money back from verizon wireless,. And thats how they treat their customers.