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Vanilla Gift Cards
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1.2 453 Reviews

Vanilla Gift Cards Complaints Summary

26 Resolved
422 Unresolved
Our verdict: If considering services from Vanilla Gift Cards with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Vanilla Gift Cards reviews & complaints 453

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Newest Vanilla Gift Cards reviews & complaints

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4:07 pm EST

Vanilla Gift Cards Visa debit $50

I received a Vanilla Gift Card for $50. I went to use it today 2/11/22 and was told it had a $0.99 balance. I have not used this card. I went online and it showed two purchases at a Target on November 29, 2021 (O1000C382FD3 and O1000C382737. I did not make these purchases. They do not answer the phone and have no email

Vanilla GIFT Card = SCAM SCAM SCAM

Desired outcome: They should not be selling these. They are perpetrating fraud.

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6:31 am EST
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Vanilla Gift Cards Prepaid gift card

I purchased a $300.00 Visa Prepaid Vanilla Gift Card from the local Walmart store on Nicholasville Rd. and Man-O-War, Lexington, KY on December 23, 2021. I went home and immediately put it in my daughter's Christmas stocking. On January 4, 2022 she tried to use the card and the card said zero funds. Someone between December 23 and January 4 figured out the number and spent $298.00 at a Victoria's Secret. The numbers on back of the card are automated. They don't offer an option of hey, somebody used my card. There is nothing on the card that tells you how to get in touch with a Visa Customer Service Representative to please your case.

I went to said Walmart where I purchased it and they said it was not their problem. I felt since they sold me the card, it was. Talked to the Manager and of course, got nowhere. On the cardboard the card came in at the bottom is InComm. I emailed them but they said they were just the distributor and I should contact the issuer. How? I have not been able to contact VISA and discuss this.

Walmart said I should file a fraud complaint. With who? And by doing that am I going to get my money back? I work third shift. I eat, sleep and go to work. I am not going to use my time I am awake and at home to fill out a form unless the fraud department can help me get my $300.00.

I am not computer savvy. I have tried six times to send a copy of the receipt and it says error or wrong format each time. If I could send the receipt to an email address I'd be good. But, VISA Vanilla Debit Card [protected]. EFT Debit $300.00 Debit Load, Ref#[protected], December 23, 2021 08:38:55

Desired outcome: I want VISA to stand behind its' reputation and reimburse me for the $300.00 because that card was not secure and it should have been.

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10:44 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Vanilla Gift Cards - Scam / fraud / lies

I received a Vanilla Gift Card for 50.00 for Christmas 2020. I attempted to activate and use the card on Nov 17, 2021 almost a year later. I logged on to activate, and was given a balance of 2.00. The card was in my possession and had never been removed from the secured package. Further checking showed that on Nov 2, 2021 the card number was presented to...

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2:39 pm EST
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Vanilla Gift Cards Visa

I was given a 50. Vanilla gift card for my birthday 12/21/2020.

I saved it for a special treat. I went and had a manicure and pedicure done in August 2021. When it came time to pay they told me my card had been declined. I was not expecting to pay for the service myself and put me in a bind. I have called about 6 times since then and gotten no response other than to fill out a form and send it back which I did in August 2021. No resolution. The card number had been used 4 times with Amazon Prime and was still in the cardboard casing!

Desired outcome: Refund or another untampered with card!

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1:05 pm EST

Vanilla Gift Cards Gift cards

Ripoff they must be in cahoots with a 3rd parties theft is happening Everytime I pay my hard earned money for these cards unknown companies proxy rainbow etc have wiped my total balance they have the card information when I call they said the website I used was hacked it was Amazon and it happened after attempting to pay for a item before the theft

Desired outcome: I want my money back without all the hassle and wait time

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2:48 pm EST
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Vanilla Gift Cards Prepaid gift card

Sending cash through the mail as a gift is more secure than this card.
I sent a $75 card as a birthday present. It arrived in the sealed envelope as I sent it, but only had about $2 left on it. The rest had been used on several Google Play purchases. I filed a formal complaint requesting a refund. Customer service said it is the retailer's responsibility, and they take no responsibility for it (after about a month). Obviously, this was an electronic hack, something you can't do with cash. I have never had this kind of problem with VISA card purchases, or any other gift card, and I send plenty of them.

Desired outcome: Refund full amount of card

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10:31 pm EST

Vanilla Gift Cards Gift card

I purchased this card for my grandfather, I put 300 on there the next day I gave it to him to find out someone used my card at Walmart.com and Amazon. Vanilla told me I had to dispute it, I did that. They made me wait almost 4 months to tell me that it is resolved and they are denying my claim! Wth excuse me, so anyone can use your gift card and take your money and get away with it and you get no help! They are horrible they keep hanging up on me and clearly don't investigate anything

Desired outcome: Denied

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7:58 pm EST

Vanilla Gift Cards Gift card

I bought 6 vanilla gift card from Walmart for giving to my employee
After I gave, my employee call an activate but there are 0 balance on the card. I try to call the number on the card. There is only lady (Alashy) who pick up the phone and it will took about 40min for waiting line to talk to her. I try to claim the card because look like I got cheating. She said the company will send the form to e-mail to fill all information but to get the letter, it will take 10 days (what? 10days just only send e-mail) and after that will take 90days to investigate what going on (OMG 90days)
I try to ask her that do the card have money on 20 December THE DAY THAT I BOUGHT FROM WALMART, she said yes there are money come in on that day after that someone used all money (OMG)

Until now I still didn't get any form that she said she will send to me

I would like to write the review because I don't want this kind of company try to take advantage from anyone. Please don't buy gift card from this company, you will get cheating cheating

Be careful

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10:03 am EST
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Vanilla Gift Cards Card fraud

Vanilla visa purchased at Walmart on 12/19 at 11:32AM. Checked bal at home and it was $200. Mailed it to AR for granddaughter Christmas gift on 12/20. It was sealed in a box. Received on 12/24 and bal checked, only 35 cents on card. When checked showed purchase made 12/19 @ 9:25 pm for $199.65 at wodearl on line. THIS IS FRAUD! It was not uses by me. Very upset with this card. When trying to report stolen to Vanilla Visa stayed on hold 30 to 45 min before someone answered. They would not resolve. Daughter in law filed claim but they would not resolve. I am angry that $200 of my money was stolen by this company and my granddaughter is out of gift.

Desired outcome: To remove all Vanilla Visa from stores

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Ramon Reyes
, US
Aug 31, 2022 10:04 am EDT

It is certainly a Scam supported by Visa that lends its name for this steal. They stole $200 from us. Attached, is how the card came from the package. It was missing 2 numbers. The problem with that is that you can not make any online purchases, nor can you sign in to the website or even interact with the automated phone number bc every where they ask you for the Gift card number. After many tries and not getting the option to spoke to a person on their [protected] number, I requested the stolen card option and stayed on for 30 minutes and finally a person came on. However, what this person said is that she did not have on her system all the numbers. First she said she would put the funds on hold and open a case number for which I gave my contact info. But then I clarified that there was no need to put the funds on hold if I could just swipe the card and that all she needed to do was to make the funds available. After going back and forth to speak to her manager, she finally came back and said she would delete the case number and make the funds available. I thought we were all set. However, the following day I get an email saying that they needed the receipt in order to be able to make the funds available. THESE PEOPLE ARE CROOKS.

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Sherri Dipietro
, US
Aug 24, 2022 8:08 am EDT

Same EXACT thing happened to me. I bought a $300 vanilla gift card to put away for a couple weeks so i would definitely have my electricity bill money. Well i went to pay yesterday and the $300 was 74 cents. I bought it in a box so how could someone have gotten the numbers? And just like this the review said, mine was used for $299.26 around 9pm too. Not only do they have the cars numbers but they luckily buy something online for almost the exact amount the card was purchased for. Mine was used by someone in New York (I’m in Louisiana) and used at “Austineccommerce LLC”. Vanilla Visa sent me a form to fill out and send in all the info then they said it will be 45-90 days until i find out IF it will be refunded. In the mean time, the Louisiana August heat will be pretty bad since my electricity bill won’t be paid atleast until my next paycheck. I hope whoever did this, and whoever hasn’t secured these cards gets their just rewards for this horrible evil theft.

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3:43 pm EST

Vanilla Gift Cards Not able to use ccrd

Received a Vanilla Gift Card from my employees and when I tried to us it twice at different stores it was declined. I call the number on the back and it tells me I have money on it. Tried to wait on hold for 47 minutes for someone to pick up but I gave up. Went on line and I can see the balance but again I tried it and it will not work at any store. This is a joke. I have to tell all my employees the thought was kind but I can't use this ccrd. So so sad. I just can't get any answers.

Desired outcome: help using this credit card

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9:51 pm EST
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Vanilla Gift Cards Purchase vanilla visa gift, card for $500, but no money on it

I had almost heart attack yesterday when I opened the Vanila vis gift card which was loaded with $500, at Walgreens store and received the receipt for $500, activated. In reality after I called and speak with customer service, she told me the card was loaded for $20, and miraculously used 2 months ago.

I explained that I have the receipt for $500 loaded on December 6th, 2021 and I want to know where is my money. She said "we have no information about it all we will do is to block the card"

Please anyone, what can I do to get my money back that was never put on this card?

Would I just go with police at Walgreens and with the card and the receipt and request my money back because they lied that they put the money on the card, and this card even though was sealed it appears that was used 2 month before I purchased it?

Desired outcome: My money back

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Elizabeth Knapp
, US
Mar 08, 2023 1:32 pm EST

I am really upset with vanilla gift card Visa card for 500.00 that I could not use because someone else used it. My case number is [protected], my visa gift card number is. [protected], Experation date is 06/30, and security code is 230. I have put in many disputes but I have not received my 500.00 payment that I did not get. I have been fighting with you all since October 3rd. 2022. My daughter Jennifer knapp Dominick put the first claim in for me, er mom, Elizabeth knapp, since then I , Elizabeth knapp, her mom has put in a few disputes. I know I have put the disputes in at least 4 times and I have not received my 500.00 payment. If I don’t get my 500.00 payment due to me, Elizabeth Knapp, I will seek action. My address is 1301 w Whitestone blvd apt 139 Cedar park Texas 78613. Please send my 500.00 gift Visa card to my address. I expect to get it by Friday the 17 of March 2023. If you have any problems with this, my phone number is [protected]. Thank you mrs knapp. I hope to get my 500.00 visa gift card, that works or activated, to me very soon.

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Donna.Hunt.5496
, US
Sep 23, 2022 5:21 pm EDT

I bought a $500 vanilla visa on Tuesday, receipt says activated for $500. I try to use it and it is not activated. I did notice something on the back of the card though. Where the bar code is there is a sticker with the numbers that are printed on the bottom of the package, with a bar code. I wonder if that sticker is redirecting the money to a bank account somewhere else. Another observation... the sticker is bigger than the window in the carton...fraud seems to be in house.

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crypto lane
, US
Jun 29, 2022 7:41 pm EDT

i had the same problem today 06/29/2022 bougt a 125 00 card and to buy something i google it up aand the card is no good some one need to shut these people down for good

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Bockman
Berlin, US
Apr 10, 2022 9:05 pm EDT
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Scam don't buy or put money on this card it will not be on it to use . Your money vanish's and poof gone and no one is responsable to replace of find your money .

ComplaintsBoard
I
12:52 am EST

Vanilla Gift Cards Gift card

I purchase a gift card of $100 and someone else used the card to buy a game for $96. I was originally using the card to pay for my life insurance which was declined, unfortunately I had to pay 3 months ahead to keep my insurance. I am very diappointed. It has cost me tremendously, been awaiting a reply for about a month. I was told it would be about 90 days. This is disgusting also. My confirmation number is #[protected]

Desired outcome: REFUND

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12:04 pm EST

Vanilla Gift Cards About giftcards

I had purchased a Visa gift card Target in Dc for a $100 and when I tried to used the card it was defected. And so I contacted Vanilla Gift Card and they told me that they would send me another gift card. All I had to do was provide a proof of the receipt of where I purchased the gift from. And proof of my address to send the giftcard to. So they gave me this case number which is [protected]. And the gift card number [protected]. And so I sent them documents to them. And they kept saying it wasn't clear and that my proof of address wasn't accurate. Which I explained to them that I only have the letter with my proof of address on it. Because as far as a bank statement or doctor statement I couldn't provide them because it has my previous address on it. Not my present address on it. That is the only proof of address letter that I have is the letter I emailed them. I emailed them this information about 10 times. They have ignored me hung up the phone on me. And will not cooperate with me at all. And I want my gift card as soon possible or my $100 returned. Because I don't have any money to throw away. Anyone she understand that.

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6:30 pm EDT

Vanilla Gift Cards Card

The funds were tken off by some PayPal account I didnt send them to. Now I have to wait 90 days max for my money? This is trash dont use

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8:03 pm EDT

Vanilla Gift Cards 248 dollars was stolen from a 250 dollar visa vanilla prepaid gift card

I am outraged at Visa Vanilla prepaid gift card. I bought the card at a Shell gas station, I still have the receipt. Next day I registered the card on line at the Visa Vanilla prepaid card website. I did this so my funds would be protected, or so I thought. The next day noticed there were 2 transactions made on my card. These transactions were made by 2 different people, I could the names, the id numbers and also for both it said pay pal pending. That means they tried to register the cards at pay pal and they were successful. I spoke with 3 reps at the number I was given on the back of my card. The first 2 said they would do and investigation and it would take 8 days. The 3 rd said I had to file a dispute and she would email me the forms via my email. I am utterly disgusted with this company, Visa Vanilla prepaid gift card. How dare they allow this because they obviously have. The thieves, stole the money off my card, oh sorry, they left me with 2 dollars and 12 cents, off a 250 dollar card. Please change your process Visa Vanilla prepaid gift card. You have caused me a great deal of pain and suffering. It should not take 90 days and you should not be selling these cards or you should at least tell me the customer, they can not be used on line. Many like me, are having the same problem.

Read full review of Vanilla Gift Cards and 1 comment
Update by Cathy Turner
May 30, 2020 8:10 pm EDT

I truly hope they catch the thieves, that committed this crime. Theft is a crime and it's happening, far to much on line. Visa Vanilla gift card must change their policies. They are very confusing and do not seem to know what they are doing, they too need to be held accountable.

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debbie drone
Eldorado Il., US
Dec 05, 2023 2:52 pm EST

first time i used a gift card, when i bought it 300.00 it didnt activate didnt think any thing thought maybe it took time to transvere the money. when i tried to use it someone else had bought 300.00worth of games. SP Dragon international for 100.00and SP Zombie systems for 200.00. I am 69 years old and never played a game in my life..soeone just stole 300.00 from me , and i dont really know what to do..ive tried to talk to a human but that is not in my favor. thank you

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10:01 am EDT
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Vanilla Gift Cards gift card

My husband gave me a Vanilla Visa gift card for our anniversary. It had a balance of $200. I immediately registered it online because I thought it would be more secure that way. However, I was wrong. My card was hacked and somebody spent almost the entire amount, leaving me with $3. At the urging of a Vanilla Visa representative, I had my card "frozen". Even though the account was supposedly frozen right away the money is gone. I discovered the company where the fraudulent charge occurred and even have the transaction # but can't get anybody to help me. Vanilla Visa said they would send me a digital form to fill out but that was over a day ago and they still haven't e-mailed it to me. I have called them twice. This isn't right. They need to better secure their system and they need to have better customer service. When you call their 800 number, you get people with thick accents who couldn't care less about helping you. I would recommend that you NOT buy Vanilla Visa gift cards!

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12:35 pm EDT
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Vanilla Gift Cards I purchased 2 gift cards $500 & $200 neither card worked

I was advised by their corporate office there was nothing they can do and I was hung up on and blocked. After calling the 800 number on back of the card the agents were not able to see any funds deposited to the cards and said it is under investigation should have taken 7 to 10 days it has been 30 days. I received a claim number for both cards that were invalid. At this junction I am no longer able to discuss the card numbers because they have been deactivated. I am at a loss of $700.00 I am going to report this incident to the better business bureau next. I am so disgusted!

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XOXO977
VIC, AU
Jun 14, 2022 12:22 am EDT

Don't buy vanilla gift card again, because this is a this scam card !many people have been deceived.

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Toni Vegas
, US
Jul 29, 2021 5:20 pm EDT

I am going through the same thing I am so disgusted with you

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Lad Heo
, MM
Sep 19, 2019 11:46 am EDT

Vanilla Visa Gift Card / I purchased 2 gift cards $500 & $200 neither card worked

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A
11:22 am EDT

Vanilla Gift Cards worst card or scam card

I have bought $75 Vanilla prepaid card. After few days I try to use it. Somebody already hack my balance. Use it on Amazon. When I call customer service they tell me they going to sent dispute form in my email. Wait for few days. Nothing receive. Call again. Same answer. I have called 15 times. Still have not receive form yet. Now I give up. That is why never buy this Vanilla card again. Very easy to hack and terrible customer service.

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11:13 am EST

Vanilla Gift Cards gift card

Absolutely useless, most places don't accept them then you find the balance has disappeared by them taking £2 per month admin charge and considering the only admin is them taking money, surely this should NOT be legal!
Has anyone managed to get these outrageous charges refunded?
Also is there any associated gift cards that behave like so so as I can ensure I advise everyone I know to avoid them?

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Heather Steelman
, US
Nov 30, 2018 9:47 pm EST

My card was decline but I should of had $50 left. I looked at the transactions and the money was spent at betamerica. I didnt even know what that was. So i googled it and I called betamerica, they said they get a lot of these calls about Vanilla cards.. SCAM ALERT!

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2:09 pm EDT

Vanilla Gift Cards Card activation error

Never ever think of buying this card. Purchased a $200 card for $206 and it failed to activate. It can't be activated over the phone. You have to give your name, submit the purchase receipt and card photos in order for them to even start investigating. Imagine the inconvenience if you are on the road. The sales reps are rude and don't care that you basically paid your money for nothing. This is a pure case of false advertising, as they offer this product as an anonymous credit card, but you can't activate it as such. Although this activation failure is purely their fault they don't want to do anything to help you resolve this, let alone to compensate you for the inconvenience.

The company that is hiding behind this horrible product is called InComm Solutions

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Rachel Wei
, US
Jun 15, 2016 6:00 pm EDT

Yup exactly same thing happened to me when I tried to buy a gift card for a friend.
I was on the phone with a rep for 40min and in the end, he asked me to send in a bunch of receipts/proofs.
Apparently the activation error happens often enough. The store I purchased my card at they saw it happened to customers TWICE a month and it usually take MasterCard a month to refund you the money.

ABSOLUTELY WORST PRODUCT ON THE MARKET.
DON'T BUY IT.

Vanilla Gift Cards In-depth Review

Website Design and User Experience: The Vanilla Gift Cards website has a clean and user-friendly design. The layout is intuitive, making it easy to navigate and find the information you need. The site loads quickly, ensuring a smooth browsing experience for users.

Range of Gift Card Options: Vanilla Gift Cards offers a wide range of options to choose from. Whether you're looking for a gift card for a specific store or a general-purpose card, they have you covered. The variety of options ensures that there is something for everyone.

Purchase Process and Ease of Use: The purchase process on the Vanilla Gift Cards website is straightforward and hassle-free. It only takes a few simple steps to complete your purchase, and the website provides clear instructions along the way. The checkout process is quick, making it convenient for users.

Gift Card Activation and Delivery: Activating and receiving your Vanilla Gift Card is a breeze. Once you've made your purchase, you can easily activate your card online. The delivery options are flexible, allowing you to choose between physical or digital delivery, depending on your preference.

Accepted Locations and Usability: Vanilla Gift Cards are widely accepted at various locations, including both online and in-store retailers. The website provides a store locator feature, making it easy to find places where you can use your card. The usability of the cards is excellent, with no issues reported by users.

Customer Support and Assistance: Vanilla Gift Cards offers excellent customer support and assistance. Their customer service team is responsive and helpful, addressing any queries or concerns promptly. They strive to ensure a positive experience for their customers.

Security and Fraud Protection: Vanilla Gift Cards prioritize the security and protection of their customers' information. They have robust security measures in place to safeguard against fraud and unauthorized access. Users can feel confident that their personal and financial details are safe when using Vanilla Gift Cards.

Terms and Conditions: The terms and conditions of Vanilla Gift Cards are transparent and easy to understand. They provide clear guidelines on how to use the cards, including any fees or restrictions that may apply. It's important to review the terms and conditions before making a purchase.

Additional Features and Benefits: Vanilla Gift Cards offer additional features and benefits to enhance the user experience. These may include personalized messages, customizable designs, and the ability to check your card balance online. These features add value and make the gift cards more versatile.

Overall Value and Satisfaction: Vanilla Gift Cards provide excellent value for money and high customer satisfaction. With their wide range of options, ease of use, and reliable customer support, users can trust that they are getting a quality product. Whether you're purchasing a gift card for yourself or someone else, Vanilla Gift Cards are a reliable choice.

How to file a complaint about Vanilla Gift Cards?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the required information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which is typically found at the top right corner of the website, and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Vanilla Gift Cards. Make it specific and clear, such as "Unauthorized Charges on Vanilla Gift Card" or "Difficulty Accessing Funds on Vanilla Gift Card."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Vanilla Gift Cards. Mention key areas such as:

  • The date and location of the purchase or incident.
  • Any problems with activating or using the gift card.
  • Customer service interactions, including dates and summaries of conversations.
  • Technical issues with the website or transaction errors.
  • Delays or failures in receiving a promised service.
  • Any discrepancies in card balance or unauthorized transactions.
  • Steps you have taken to resolve the issue, including any communication with Vanilla Gift Cards customer support.
  • The impact of the issue on you personally, such as financial loss or inconvenience.
Be as specific as possible, providing dates, amounts, and any other relevant details of your transactions with the company.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, email correspondence, or screenshots. Do not include sensitive personal information like your social security number, bank account details, or other confidential data.

6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with Vanilla Gift Cards. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, card replacement, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even a response from Vanilla Gift Cards regarding your complaint.

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