SUBMIT A COMPLAINT

Value City Furniture / delivery

United States

Good morning. I received a delivery on Saturday that did not include my mother's bed. I spoke with delivery on Friday and Thursday and was not made aware. I'm told that someone called but there was not record of who or when. The problem is that my mother is on dialysis and has rods in her back. The only solution to the problem was for me to pick up bedrails on Wednesday. The only compensation given to me is to rent a Uhaul and to be reimbursed for the Uhaul rental and gas. This is totally unacceptable as my elder, sick mother has to sleep elsewhere for 2 weeks before the new frame comes, as we have already gotten rid of the old bed and frame to make room for the new one. I'm told that since April 26 is already entered for delivery that it could not be changed. The lack in communication, service and compensation is unacceptable. I have another order on layaway for which I plan to cancel, as I have no desire to further do this type of business with your company. Please advise.

Robin Beam
6202 Lee Place
Capitol Heights, MD 20743
[protected]

Ro
Apr 15, 2019

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