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Valu Auto Care Muffler & Brake Services
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Valu Auto Care Muffler & Brake Services

1346 Niagara Falls Blvd, Tonawanda, NY, 14150, US
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8:00 am - 6:00 pm
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Valu Auto Care Muffler & Brake Services - engine replacement

On 5/19, the 2010 Chevy Traverse stopped working while driving. On 5/29 I called Valu. On 6/3, 6/7 and 6/11, my husband called for updates. He was told that they were trying to get in contact with the company where they purchased the motor .Valu Auto Care said there was no manager available to speak with because "he has a lot on his mind right now".

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Update by Alexys S
Jun 11, 2019 12:43 pm EDT

On July 5, 2018, I took the 2010 Chevy Traverse to Valu Muffler Brake Auto Care for servicing. At the time, the 2010 Chevy Traverse was not running and also had rear end damage. Valu Muffler Brake Auto Care Completed the collision work and removal and replacement of timing chains totaling $5, 304. The 2010 Chevy Traverse was returned to me on July 24, 2018.

On February 18, 2019, I took the 2010 Chevy Traverse to West Herr Chevrolet for servicing. At the time, the 2010 Chevy would not start. West Herr Chevrolet diagnosed the engine as having no compression and advised that I take the 2010 Chevy Traverse back to Valu Muffler Brake Auto Care where the timing chain job was completed. Valu Muffler Brake Auto Care found that the intake valves were collapsed and needed to replace the entire engine. A used engine was installed totaling $6, 960. The 2010 Chevy Traverse was returned to me on March 8, 2019.

On May 19, 2019, the 2010 Chevy Traverse stopped working while I was driving on the highway and towed to 311 Auto Repair and Collision. Upon diagnosis 311 Auto Repair found an issue with the engine work and recommended the car be returned to Valu Muffler Brake Auto Care. The 2010 Chevy Traverse was towed to Valu Muffler Brake Auto Care on May 21, 2019.

On May 29, 2019 I called Valu Muffler Brake Auto Care. I was told that the 2010 never arrived on May 21, 2019. I later found that the 2010 Chevy Traverse had been towed by Valu Muffler Brake Auto Care to another location; 3099 Delaware Ave in Kenmore.

On June 3, 2019 my husband called to get an update on the 2010 Chevy Traverse. The store manager said to call back on Wednesday, June 5, 2019 for an update.

On June 7, 2019 my husband called to get an update on the 2010 Chevy Traverse. He was told that they were trying to get in contact with the company where they purchased the motor and we should receive a call back later in the afternoon. We never received a call back.

On June 11, 2019, my husband called to get an update on the 2010 Chevy Traverse. Valu Muffler Brake Auto Care said there was no manager available to speak with at the time because “he has a lot on his mind right now.”

As a direct result of Valu Auto’s negligent engine repair, I am now without a car.

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