The complaint has been investigated and
resolved to the customer's satisfactionResolved VacuumCleaners.net — sent wrong item refused refund
resolved to the customer's satisfaction
I ordered a Sanyo vacuum. A person from their store called me and told me they didn't have the model I ordered and they would send me an upgrade at no extra cost. I said, "Great because I love Sanyos." This would of been the point he should of said, "It is a different brand. It is a Royal." When I received the vacuum and saw it wasn't the brand I ordered I called their store. I told them I wanted a Sanyo not a Royal and when they told me they were upgrading I thought they meant to a better model of Sanyo. He told me that you can't buy upright Sanyo vacuums anywhere in the U.S. anymore. I told him well I want to send this back. The guy said I would need an authorization number to return the vacuum and he needed my email address. He told me to wait 24 hours for the email. After 48 hours I had not received the email with the autorization number I called again. The person I spoke to this time said he would email me right now and again asked for my email address. By the end of the day I had not received the email so I called and the person who answered said they were short handed and they would not be emailing it out that day, I asked if he just couldn't give me the number over the phone and he said no you have to get it email. This is when I called my credit card company and put a dispute in over the transaction. I called two days later just to see if I could get the number. The person I spoke to implied that since I hadn't asked for the names of anyone I spoke to before I was tough out of luck. He told me I ok'd the replacement which I responded that the person I talked to never told me it was a different brand name. I told him the conversation I had about the upgrade and they shouldn't put models their website of merchandise they don't have. ( they had about six models for Sanyo listed.) Mike told me(I got his name) that the week before they had bought all the available models left and they had sold out of them the week I ordered but if you go to their web site they still list the upright Sanyo in their inventory. I told Mike I would send the vacuum back without the authorization number and he said I will refuse it and send it right back to you. You need that authorization number. He refused to give me an authorization number because he had to talk to the owner of the store. When he found out I had filed a complaint with the credit card people he told me there is nothing I can do for you then. I can't help you anymore and if you send the vacuum back I will refuse it.
The complaint has been investigated and resolved to the customer's satisfaction.