I originally contacted this company to buy a particular mold killer chemical and to rent a special water extractor machine for use in a flood cleanup. What I found was a dishonest company which would rather lie and pass off inadequate products to make a quick sale instead of being honest.
Vacuumcleaners.net operates out of a retail store in Long Beach, NY - so my dealings were done face to face in their store.
First, for the water extractor machine, they told me that they had a special machine which was much more powerful than a wet/dry vac. I sent another person to go pick it up, so I wasn't there to inspect and reject it... They had substituted a regular carpet cleaning machine instead of the high-powered water extractor. Needless to say, their product was not fit to the job and was completely ineffective.
Also, I called ahead to see if they had the particular mold killer chemical I needed, and they told me they had it in stock. When I arrived, the owner tried to pass off carpet shampoo instead. Shampoo obviously was not going to do the job. I mean, the chemical I was looking for was some powerful stuff - the sort of thing you need to wear safety gear to apply safely. And he tried to pass off shampoo for that. He probably never even had the mold killer chemical I needed - they were just looking to make a quick sale.
The next day, I came back to return the improper carpet cleaning machine and to ask for my money back, and to confront them about their many lies and dishonest practices. The owner became so enraged that he became physically violent towards me. His partner was needed to restrain him from attack. He told me that he "knew where I lived" and that I "didn't know who I was messing with." What a fool.
Anyhow, these are sick people and are not to be trusted. Do not do business with them under any circumstances.
I ordered a Sanyo vacuum. A person from their store called me and told me they didn't have the model I ordered and they would send me an upgrade at no extra cost. I said...
On September 4, 2006, I purchased a Sanitaire #886 Vacuum cleaner over the internet at the site www.vacuumcleaners.net. I received the machine but it was 'dented' on the top chrome piece. I went back to the website and posted the complaint to the dealer. There was a return message promising me that someone would respond within one business day. No one responded, so a couple of days later I sent another email message via their website. Again no one responded, so I called the telephone number listed on the site. The man I spoke with told me it was my problem with the delivery company. I explained that there was no way I could verify that the damage did not happen at the suppliers warehouse and that I did not feel it should be my problem. I was told that the only thing I could do was to call the delivery company, (UPS), and file a claim with them. I refused to do this. I sent approximately 4 more emails requesting an Return Merchandise Authorization number. Then I spoke to customer service and I was told by the same man that the problem was between me and UPS, that I needed to call them. I am very dissatisfied with the process with this company and have asked for resolution through my credit card company.
I ordered a Hoover model S2561 Quick Broom Portapower Stick Broom and received a Hoover S2220 Flair Bagless Stick Vacuum. The Hoover S2220 is a less capable product than the S2561, yet I was charged the price for the more expensive S2561.
Long Beach Vacuum & Cleaners.net would not accept my return or refund my money. It had to be resolved through my credit card company.
Long Beach Vacuum & Cleaners.net, Long Beach, NY