Ontario Home Services
reviews and complaints

Hope u can help

In 2017, I was stupid and made a bad mistake and have been in what should I do
Ok paid cash for air and furnace
But they pushed everything on me, so have stuff I did not need but got
Ok man came put hrv in and unplugged the HEPA filter so have been paying for that and it is not plugged in
Had a heat pump and was leaking all over, so son replaced it for me at his cost. So have been paying for that and it's no good

Something under stairs was beeping so unplugged it so paying for that to

So hrv was put in at 0ct 16 2017
Man unplugged HEPA filter then
Heat pump was in April two yrs ago was leaking all over so replaced
I called and left messages nothing
Bepper was beginning of Jan 2021 unplugged

So paying for stuff that's not in service think I should be paid back into my account
Would love all this [censored] taking out but they say it can't be
I am a widow, it's hard
Feel like I have been taken
Biggest mistake I ever made was answering my door

Hope u can help please

Linda Kirby, 107 Oak Street
Brantford Ontario
N2T2B6
[protected]

June 15/17 a young man named Xander from Ontario Home Services came to the door unannounced to us and conned us into buying a HEPA Filter system for our furnace. He wanted to see our Hydro bill and said he could get the supplies Just Energy removed from our Kitchener-Wilmot Hydro Company Bill and the difference we would save would pay for the HEPA system - sounds good - right? Well, a year later Just Energy was still on our bill and I called a number of times and they said it will be removed, it will be removed. We had another young man I believe his name was Mike and he says that the job wasn't completed and they had to put another piece of equipment on the furnace. We said, ok (what do we know?) A young man came and I let him in down to the basement and he is starting to install this other piece that we were told would make the HEPA work. I spoke to a man named Usman on the phone and he said have him stop installing because we didn't want it and was a lie. They kid stopped his work and left. Then on July 18/17 another young man called Chris called and said he wanted to check on our equipment. He came and like all the other young men that this horrible company hires, was a nice, clean cut kid. He looked at our water softener which we purchased from Simply Comfort now called Simply Smart and he said they should have installed a Carbon Filter when the installed the water softener, leading me to believe that he was from Simply Smart and he also said he would get that Just Energy Company off my Hydro Bill - which never happened. Long story longer, I am stuck with these two pieces of equipment that I don't want and can't afford. They started out in the $60 range and now are both in the $70's. Now, that same scummy company called and said they are now called Simply Green I think he said - his name is Matthew - and he said they didn't finish the job and we were suppose to get insulation in our attic and that Simply Comfort and his company are now under the same umbrella and he wants to see my Hydro Bill (once again) and he will get me a discount on my hydro and would also combine the water softener (different company) the HEPA and Carbon filters under one reduces bill along with the insulation in the attic. He also said he will bring me the 3 filters that go in that HEPA system. I am not trusting this company and feel like I as a senior have been taken advantage of. I don't want these two pieces of equipment and can't also afford them. How can I get out of this scam. I read on BBB that this company has 15 complaints in against them. Please help me.

To whom it may concern,
We have fallen victim to their scam regarding the HVAC system. A person came in from Ontario Home Services and told us our AC was able to get an upgrade and there would be no extra charge however on our bill we did find a charge which we were unaware about. Now we have filled a complaint against them and are in dispute and have asked UtileBill to stop our bills however they have kept sending us bills and now have threatened to put a lien on our property. We request you to look at this situation and help us out.

Thank you,
Roy Family

My dad signed a contract for water heater at the door in January 8th 2018 and today I got a bill for tankless water heater. The saleperson said the amount for monthly payment will be covered by a credit which is not true. He claimed the water heater is old and if anything happened to the reliance old water heater they will not able to fix it. He want to find a reason to sign an expensive long term contract. The old water heater was working fine and we are only paying 20 dollars a month. Door to door sales are illegal since March 1st. I believe some companies are not abiding by door to door sales ban and forging signatures.

Ontario home service representative came to door recommending we install charcoal filter for water softener steam humidifier air purifier for one monthly fee of 49.95 plus tax also said we should get rebate checked bank account showed up paid for all three for a total of 122.00 no rebate put stop payment on all three contacted representative only voice mail contacted company various time no reply but in complaint with bbb now with you never got money back or any replies mia hagen also land owner Karen hagen