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The good, the bad, and the ugly - discover what customers are saying about USN - Ultimate Shopping Network

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12:00 am EDT

USN - Ultimate Shopping Network Jewelry scam!

I have the same complaint as hundreds of others. I was a victim of USN. My story is the same as most, ordered jewelry, it arrived, quality was not as advertised, I returned it with the promise that I would be reimbursed... NO REFUND! NO WAY TO CONTACT THEM! It seems to me that with the number of people and the amount of money that has been scammed law enforcement should be after them. Where is our protection? If another retailer did this same thing it would be all over the news. It should not matter if this was done online or over the phone. (Apparently they got people both ways). This is fraud.

Come on law enforcement or the District Attorney's Office... WE NEED HELP!

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patty
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Jun 16, 2007 5:09 pm EDT

In this day and age before you make any online purchases, always check with the better business bureau. Escrow companies can also be used when purchasing high end merchandise such as jewelry. Consumers should pay attention to product lines; for example,some online jewelers sell watches (check to see if they sell any high end brands: cartier, gucci... not just regular "department store brands"). Many high end jewelers have a "diamond education section" to enable the online consumer to make an informed purchasing decision". Online merchants are not exempt from customer service issues: slow response, issues with refunds, and substandard merchandise.

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12:00 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

USN - Ultimate Shopping Network It appears they are bailing out!

I purchased a 2 carat diamond solitaire ring for $4,999.00. They charged my credit card but never delivered. When I finally got through to them on the phone all I could get is the run around by an off shore answering service that it would be delivered in 3-5 business days.

It's been 2 weeks. I called their corporate office and someone there said they didn't have any more and had already refunded the total to my card. that's been a week now and still no refund to the card. Visa said don't worry they would reverse the charge. Their website is gone and their channel on direct tv is now being used by their partner "celebrity shopping network". USN's address is 425 e. Colorado suite 700, Glendale ca.91205 phone [protected]

It appears they are bailing out.

Read full review of USN - Ultimate Shopping Network and 11 comments
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Terri Taddicken
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Jul 22, 2008 6:01 am EDT

I was just contacted by a gal yesterday claiming she was looking at employment with USN and she wanted to know if she could ask me a few questions about this company. Stating she didn't want to work for an unethical company. She stated that she saw my complaint on scams.com...I sent her an email asking her how do I get ahold of the fraudulant company and to feel free to ask my any question she needs to, I will answer honestly about what I know for sure about USN.. I tried to look up usn on the net this am and I am not seeing anything about USN after 2006...think I have been scammed again. For what I don't know... beware of new emails concerning USN...

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Michelle Randolph
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Nov 19, 2007 9:33 am EST

I also order a ring from this channel and never received it. It was 600 dollars. When I called them and asked them about it they said that they were about to refund my money and they never did. I believed them so I brought another from somewhere else. So it's like I payed for two rings but only have one. This was 300 days ago.

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Patrick Stevenson
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Sep 13, 2007 12:59 pm EDT

I to am a victim of USN, ON 8-15-06 I purchased 3 diamond tennis bracelets an a diamond ring from these uselesss bums, theives, they got me for 4,856.00 and i recieved my goods only to find out they were worthless, so i sent them back but like everybody esle i have never seen one red cent in return, i wAs promised daily they were gonna refund my money, never have to this day 9-13-07. I contacted everyone even GOV Swartzinegger, the ftc, bbc, by the time i did all this my 60 days were up on my cc card so they at visa suck to as far as i'm concerned, I'm a quadriplegic that refinanced his home to by something nice for my kids for Christmas, and come to fnd out I'm BUYING A MANSION FOR SOME ### THEIF, I hope they rot in hell, God will get their sorry assezs, I' m so sorry that the got so many of us nd heir still walking around, DONT SAY MUCH FOR OUR GOVERNMENT AND OUR POLICE SYSTEM THAT WE PAY FOR DOES IT

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Trina
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Jun 21, 2007 10:34 am EDT

I am also a victim of the USN SCAM and I would like to inform all the other USN victims that "what goes around come around". I lost almost 650.00 of funds from USN and each time I tried to contact them I received a lame excuse from their operators. I also tried contacting the Better Business Bureau, but that was another dead end. I was able to get one of my refunds back in July of 2006. I don't think anyone harassed them as much as I did, but I later paid for it when I ordered something else.

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Janice Klaustermeyer
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May 22, 2007 9:15 pm EDT

Steve Cardone, a former host on another network, has agreed to talk to authorities about what he has heard and where these people may be. He heard they were pulling the same scam on a network in the UK and apparently it came from a very reliable source. I have supplied his name and contact number to the authorities and hopefully they will be in contact with him shortly. Maybe they will be able to catch these crooks and we can all get our money back!

Thanks to all for sharing anything you can find out about these crooks.

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lep
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May 12, 2007 12:36 pm EDT

The email address for the customer service rep was jmcfarland@usncorp.com

[protected]
(Registrant’s telephone number, including area code)
5215 North O’Connor, Suite 200
Irving, Texas 76039

Tax ID [protected]

But another SEC filing listed their phone number as
[protected], which I believe is their bankrupt number in Los Angeles.

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lep
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May 12, 2007 12:28 pm EDT

I too ordered a necklace. It was $1900. They charged the credit card. I then called two weeks later to check on the delivery date. They said that they ran out of the necklace and that my refund would come to the credit card. I also have that "cancellation" in writing!

No credit ever showed up. I tried calling and emailing them. They took their website offline and they took their phone number off the hook.

A search on their publically traded stock symbol shows that they are in bankruptcy (sp?), and that they are changing members of their board of directors.

I sent all this information to my credit card company, as well as started the process of disputing the charge. Two months later, I won the dispute.

I guess next time I'll look on the internet about a company before I see something on TV that looks too good to be true!

My heart really goes out to those that are out the extra money they put toward buying something from this company. Hopefully these comments can stop someone else from being taken by them, or at least take comfort in the fact that they are not alone.

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Aaron Berry
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Apr 06, 2007 1:00 pm EDT

If anyone can forward any pertinent contact information, please email it to me.

We are trying to recover 1800 on an item returned last year.

Thank you

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Former USN Workers
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Mar 07, 2007 3:49 pm EST

I feel the pain with all of you. We worked there for over 2 years and they gave us the run around, just like all of you. We tried to help you as much as we can. But there was so much we can do. But since we left. We have not receive our checks either. But rumor has it that the CEO of the company goes to Downtown LA to sell the remaining jewelry. Just so they can pay us. Also that the Owners of USN left to another country. So we're thinking that we will never be paid for the last month we worked there. We're very unhappy with USN.

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Tonya Ross
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Mar 06, 2007 2:44 pm EST

Like many others, I have also been scammed by this world wide known company. My husband purchased a ring for my Christmas present. It was suppose to be very special. Christmas morning, we still had not received the ring as promise by USN. When we contacted them, we got the run around about some billing process even though they received payment & it was deducted from our banking account long before that. Since then, we have been battling them to get a refund. At one point, we were getting through to them, but kept being put on hold. Now, there is no PHONE- WEBSITE- TV CHANNEL- NO CONTACT AT ALL! This can't be right! Someone has to help all of us! There must be some plan of reimbursement for situations like this... THIS IS FRAUD!

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