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USA Coachlines Bus refund

orning: 02/25/2021-6:21am

This is Vicki from All Your Vacations.com. I have a serious situation that has put my client in a dire situation.

I have dealt with Barbara, from USA Coach, as noted below to reserve 4 buses for my client. This invoice/itineary is noted below, all paid in full. THEN, COVID HAPPENED. The buses had to be cancelled for the safety of all, and Barabara, USA COACH, AGREED TO REFUND DUE TO THE USUAL SITUATION, YET WHEN TIME CAME, USA COACH DID NOT REFUND THE ENTIRE AMOUNT, IN FACT REFUNDED VERY LITTLE.

I have been trying to reach someone at USA Coach for a long time, NO ANSWER, NO HELP. My client has dealt with his credit card company, trying to request a refund due to lack of service. Because my client paid in a timely fashion, the credit card company will NOT refund. You will also note in a email that Barbara had asked us to wait 90 days for the refunds to happen (as USA coach was working with muliple companies). We did that, and now the credit card companies will NOT refund, because it is past 90 days. Was this planned by Barbara at USA Coach? HUM?

I have finally stumbled on your contact as my resource to hopefully help this client. I hope you will take a serious look at this situation and help my client. He is a good client and likely would give you business in the future. This involves a great deal of monies and we need to refund, help this client.

I look forward to your response ASAP. I hope we can resolve this.

Vicki Laskoski
All Your Vacations.com
[protected]
[protected]@allyourvacations.com

USA COACH QUOTES/STATEMENTS

*************************************

Re: Charter Bus Quote 10525270

UC

USA Coachlines

2/13/2020 1:34 PM

To vicki allyourvacations.com

Thanks for the itinerary. The bus can stop when and wherever you request. Just try to advise either us or the driver in advance of the stops. The drivers will be able to make grocery store runs etc. just as long as they do not go over their daily driving limit which is 10 hrs.

Thanks,

B.J. Barber

Charter Sales Specialist

USA Coachlines

PH: 1-888-662-3380

FX: 1-888-352-1861

Email: info@usacoachlines.com

www.usacoachlines.com

********************************************************************4

On February 12, 2020 at 6:26 PM vicki allyourvacations.com wrote:

Good Afternoon.

Here is the itinerary for the 4 buses we have reserved. Please review and let me know if you need anything.

Also, please answer the clients questions, regarding stops on the way there and back.

Let me know if this is everything (other than payment). you need.

Vicki

All Your Vacations.com

Let me know if you need further detail. We know the bus will stop on the way to Louisville and the way home. We would ask that they stop in a place that has a few different options for food, like Chipotle, Noodles and Company etc. Not just McDonalds ; ) I can research this if needed, I would just need to know at what point they plan on stopping? Half way?

Also… will the bus driver be available to take our chaperones to a grocery store? Are they on call or? We only had one bus when I did this collegiately and they obviously took us wherever we (the team) needed to go…

Here you go:

Thursday, April 2, 2020

5:30am - Load ALL Busses at Kokoro Volleyball

6:00am - Depart for Galt House Hotel

?:00pm - Arrive at Galt House Hotel

Friday, April 3, 2020

6:15am - Load 2 busses at Galt House

6:30am - Depart for Louisville Fair Grounds/Expo Center

7:00am - Arrive at Louisville Fair Grounds/Expo Center

12:150m - Load 2 busses at Galt House

12:15pm - Depart for Louisville Fair Grounds/Expo Center

3:00pm - Load 2 busses at Louisville Fair Grounds/Expo Center (Load as soon as teams are finished competing)

3:15pm - Depart for Galt House

3:45pm - Arrive at Galt House

9:15pm - Load 2 busses at Louisville Fair Grounds/Expo Center (Load as soon as teams are finished competing)

9:30pm - Depart for Galt House

10:00pm - Arrive at Galt House

Saturday, April 4, 2020

6:15am - Load 2 busses at Galt House

6:30am - Depart for Louisville Fair Grounds/Expo Center

7:00am - Arrive at Louisville Fair Grounds/Expo Center

12:150m - Load 2 busses at Galt House

12:15pm - Depart for Louisville Fair Grounds/Expo Center

3:00pm - Load 2 busses at Louisville Fair Grounds/Expo Center (Load as soon as teams are finished competing)

3:15pm - Depart for Galt House

3:45pm - Arrive at Galt House

9:15pm - Load 2 busses at Louisville Fair Grounds/Expo Center (Load as soon as teams are finished competing)

9:30pm - Depart for Galt House

10:00pm - Arrive at Galt House

Sunday, April 5, 2020

6:00am - Load ALL busses at Galt House

6:30am - Depart for Louisville Fair Grounds/Expo Center

7:00am - Arrive at Louisville Fair Grounds/Expo Center

?:00pm - Load ALL busses at Louisville Fair Grounds/Expo Center (Load as soon as teams are finished competing)

?:15pm - Depart for Kokoro Volleyball

?:00am - Arrive at Kokoro Volleyball

Addresses:

Kokoro Volleyball

2290 1st St. N.

North St. Paul, MN. 55109

(Park in lot on South and East Sides of Facility)

Galt House

140 N Fourth St

Louisville, KY 40202

Louisville Fair Grounds/Expo Center

937 Phillips Ln

Louisville, KY 40209

T. Luczak
Kokoro Volleyball
Director

On February 3, 2020 at 10:00 AM USA Coachlines < info@usacoachlines.com> wrote:

Yes,

Final payment of $20, 500 is due by March 2nd, 2020. The final itinerary if there are any changes is due 7 days prior to pickup (We prefer 10 but 7 is the latest).

2/12/2020 12:18 PM

Let me know if you need further detail. We know the bus will stop on the way to Louisville and the way home. We would ask that they stop in a place that has a few different options for food, like Chipotle, Noodles and Company etc. Not just McDonalds ; ) I can research this if needed, I would just need to know at what point they plan on stopping? Half way?

Also… will the bus driver be available to take our chaperones to a grocery store? Are they on call or? We only had one bus when I did this collegiately and they obviously took us wherever we (the team) needed to go…

Here you go:

Thursday, April 2, 2020

5:30am - Load ALL Busses at Kokoro Volleyball

6:00am - Depart for Galt House Hotel

?:00pm - Arrive at Galt House Hotel

Friday, April 3, 2020

6:15am - Load 2 busses at Galt House

6:30am - Depart for Louisville Fair Grounds/Expo Center

7:00am - Arrive at Louisville Fair Grounds/Expo Center

12:150m - Load 2 busses at Galt House

12:15pm - Depart for Louisville Fair Grounds/Expo Center

3:00pm - Load 2 busses at Louisville Fair Grounds/Expo Center (Load as soon as teams are finished competing)

3:15pm - Depart for Galt House

3:45pm - Arrive at Galt House

9:15pm - Load 2 busses at Louisville Fair Grounds/Expo Center (Load as soon as teams are finished competing)

9:30pm - Depart for Galt House

10:00pm - Arrive at Galt House

Saturday, April 4, 2020

6:15am - Load 2 busses at Galt House

6:30am - Depart for Louisville Fair Grounds/Expo Center

7:00am - Arrive at Louisville Fair Grounds/Expo Center

12:150m - Load 2 busses at Galt House

12:15pm - Depart for Louisville Fair Grounds/Expo Center

3:00pm - Load 2 busses at Louisville Fair Grounds/Expo Center (Load as soon as teams are finished competing)

3:15pm - Depart for Galt House

3:45pm - Arrive at Galt House

9:15pm - Load 2 busses at Louisville Fair Grounds/Expo Center (Load as soon as teams are finished competing)

9:30pm - Depart for Galt House

10:00pm - Arrive at Galt House

Sunday, April 5, 2020

6:00am - Load ALL busses at Galt House

6:30am - Depart for Louisville Fair Grounds/Expo Center

7:00am - Arrive at Louisville Fair Grounds/Expo Center

?:00pm - Load ALL busses at Louisville Fair Grounds/Expo Center (Load as soon as teams are finished competing)

?:15pm - Depart for Kokoro Volleyball

?:00am - Arrive at Kokoro Volleyball

Addresses:

Kokoro Volleyball

2290 1st St. N.

North St. Paul, MN. 55109

(Park in lot on South and East Sides of Facility)

Galt House

140 N Fourth St

Louisville, KY 40202

Louisville Fair Grounds/Expo Center

937 Phillips Ln

Louisville, KY 40209

2/14/2020 7:58 AM

On Feb 13, 2020, at 10:50 PM, vicki allyourvacations.com < [protected]@allyourvacations.com> wrote:

I have advised USA Coach to go ahead and charge on the Visa you have on file, $20, 500.00

I asked them to charge it on 03/02--

It came to mind, that perhaps with your new address, your credit card had a different expiration and VC #. If so, please advise. If the full number has changed, please advise. If anything changed, you will likely have to fill out an authorization form again.

vicki allyourvacations.com

2/13/2020 11:43 PM

To vicki allyourvacations.com

Thank You B.J. Barber

Appreciate your help. It is OK for your company to charge the final payment of $20, 500.00

PLEASE TRY NOT TO CHARGE UNTIL 03/02/20.

Please charge on the Visa you have on file.

Also, please note that Raymond has moved. His new address for his credit card is:

Raymond T. Luczak/ 485 Summit Ridge/ Hiudson, WI. 50416

Any questions, please ask.

Again, Thank You for your help.

Vicki Laskoski

You can mail my comm check to

Vicki Laskoski

N110 W16931 Ashbury Circle

Unit 8

Germantown, WI. 53022

On February 13, 2020 at 10:31 PM "vicki allyourvacations.com" wrote:

Thank You. Just what I needed to hear.

Vicki

All Your Vacations.com

On February 13, 2020 at 8:53 PM USA Coachlines wrote:

Correct. There will be relay drivers assigned to this charter to alleviate that.

Regards,

On February 13, 2020 at 7:01 PM "vicki allyourvacations.com" wrote:

Good afternoon again.

I sent you the itinerary yesterday for the four buses. I saw that you mentioned drivers can only drive for 10 hrs. I imagine you all know that the trip to Louisville is more than 10 hrs. They are not planning on spending an overnight at a hotel, until they arrive in Louisville. Want to be sure we are good with this.

Looking forward to your response, ASAP

Thanks Again

Vicki

All Your Vacations.com

On February 13, 2020 at 1:34 PM USA Coachlines wrote:

Thanks for the itinerary. The bus can stop when and wherever you request. Just try to advise either us or the driver in advance of the stops. The drivers will be able to make grocery store runs etc. just as long as they do not go over their daily driving limit which is 10 hrs.

Thanks,

On February 12, 2020 at 6:26 PM "vicki allyourvacations.com" wrote:

Good Afternoon.

Here is the itinerary for the 4 buses we have reserved. Please review and let me know if you need anything.

Also, please answer the clients questions, regarding stops on the way there and back.

Let me know if this is everything (other than payment). you need.

Vicki

All Your Vacations.com

Let me know if you need further detail. We know the bus will stop on the way to Louisville and the way home. We would ask that they stop in a place that has a few different options for food, like Chipotle, Noodles and Company etc. Not just McDonalds ; ) I can research this if needed, I would just need to know at what point they plan on stopping? Half way?

Also… will the bus driver be available to take our chaperones to a grocery store? Are they on call or? We only had one bus when I did this collegiately and they obviously took us wherever we (the team) needed to go…

Here you go:

Thursday, April 2, 2020

5:30am - Load ALL Busses at Kokoro Volleyball

6:00am - Depart for Galt House Hotel

?:00pm - Arrive at Galt House Hotel

Friday, April 3, 2020

6:15am - Load 2 busses at Galt House

6:30am - Depart for Louisville Fair Grounds/Expo Center

7:00am - Arrive at Louisville Fair Grounds/Expo Center

12:150m - Load 2 busses at Galt House

12:15pm - Depart for Louisville Fair Grounds/Expo Center

3:00pm - Load 2 busses at Louisville Fair Grounds/Expo Center (Load as soon as teams are finished competing)

3:15pm - Depart for Galt House

3:45pm - Arrive at Galt House

9:15pm - Load 2 busses at Louisville Fair Grounds/Expo Center (Load as soon as teams are finished competing)

9:30pm - Depart for Galt House

10:00pm - Arrive at Galt House

Saturday, April 4, 2020

6:15am - Load 2 busses at Galt House

6:30am - Depart for Louisville Fair Grounds/Expo Center

7:00am - Arrive at Louisville Fair Grounds/Expo Center

12:150m - Load 2 busses at Galt House

12:15pm - Depart for Louisville Fair Grounds/Expo Center

3:00pm - Load 2 busses at Louisville Fair Grounds/Expo Center (Load as soon as teams are finished competing)

3:15pm - Depart for Galt House

3:45pm - Arrive at Galt House

9:15pm - Load 2 busses at Louisville Fair Grounds/Expo Center (Load as soon as teams are finished competing)

9:30pm - Depart for Galt House

10:00pm - Arrive at Galt House

Sunday, April 5, 2020

6:00am - Load ALL busses at Galt House

6:30am - Depart for Louisville Fair Grounds/Expo Center

7:00am - Arrive at Louisville Fair Grounds/Expo Center

?:00pm - Load ALL busses at Louisville Fair Grounds/Expo Center (Load as soon as teams are finished competing)

?:15pm - Depart for Kokoro Volleyball

?:00am - Arrive at Kokoro Volleyball

Addresses:

Kokoro Volleyball

2290 1st St. N.

North St. Paul, MN. 55109

(Park in lot on South and East Sides of Facility)

Galt House

140 N Fourth St

Louisville, KY 40202

Louisville Fair Grounds/Expo Center

937 Phillips Ln

Louisville, KY 40209

T. Luczak
Kokoro Volleyball
Director

On February 3, 2020 at 10:00 AM USA Coachlines wrote:

Yes,

Final payment of $20, 500 is due by March 2nd, 2020. The final itinerary if there are any changes is due 7 days prior to pickup (We prefer 10 but 7 is the latest).

Thanks,

On February 3, 2020 at 8:51 AM "vicki allyourvacations.com" wrote:

Please send info. Second request.

Thank You

Vicki

All Your Vacations.com

[protected]// [protected]@allyourvacations.com

On February 1, 2020 at 9:53 AM "vicki allyourvacations.com" wrote:

On January 31, 2020 at 6:33 PM "vicki allyourvacations.com" wrote:

Good Afternoon:

I have four busses reserved. Quote is noted above.

Please email exactly what you need at the final due dates?

Also, what exactly is your final payment due date?

I look forward to hearing back from you ASAP, as I want to be ready to go and not have any delays.

Thank You so Much

Vicki Laskoski

All Your Vacations.com

[protected]

[protected]@allyourvacations.com

On December 9, 2019 at 9:59 AM USA Coachlines wrote:

Thank you for choosing us! Please sign and return the contract and credit card authorization for the deposit as as soon as possible to confirm. You can email or fax them back.

Regards,

On December 8, 2019 at 10:05 PM "vicki allyourvacations.com" wrote:

Good Evening:

Yes, we would like to confirm 1 bus (55 passenger) at this time.

I assume the charter has a rest room?

Does it offer anything else? Like card tables, TV's, etc? Please advise.

Please send contract ASAP, and I will get you a deposit.

It is possible we will need more than 1 bus, but at this time, we will only contract for 1, again, at the mentioned price of $5, 800.00 plus the hotel stay for the driver at a commission rate of 10 percent.

I look forward to hearing back with the contract.

Can the deposit be paid via credit card, or only check? Please advise.

Vicki

All Your Vacations.com/Travel Network

[protected]

[protected]@allyourvacations.com

On December 4, 2019 at 8:16 PM USA Coachlines wrote:

Confirmed. Commission is 10%.

Regards,

On December 4, 2019 at 7:29 PM "vicki allyourvacations.com" wrote:

Thank You for returning the quote . I greatly appreciate your promptness.

The rate you quote, which is commissionable, includes, all the days we need. Is that correct?

I do understand that the hotel for the driver is NOT included in the quote for 3 nights.

So, the quote is $5, 800 for all of the days and times we need, at which the rate is commissionable at 10 percent.

Please confirm ASAP. I would greatly appreciate it.

Thank You again

Vicki

All Your Vacations.com/Travel Network

4/2--St. Paul, Min to Louisville-Leave time approx. 6a

4/3--Louisville hotel (not known yet) to volleyball event. (all in Louisville)-approx 6a

4/3--Volley Ball event back to hotel (all in Louisville) approx time 6pm

4/4--Hotel to Volley Ball event, approx. 6a (all in Louisville)

4/4--Volley Ball event, back to hotel (all in Louisville)approx. time 6pm

4/5--Hotel in Louisville, back to St. Paul Minn. time unknown at this moment.

On December 4, 2019 at 10:15 AM USA Coachlines wrote:

Dear Vicki,

Thank you for contacting us! We can provide (1) 55 passenger charter bus from 4/2/20 to 4/5/20 St Paul MI to Louisville KY for $5800 round-trip pus the drivers hotel room. Commission for travel agents is 10%.

If you wish to reserve, please request a contract at your earliest. A deposit of $900 will be required to confirm. Final balance will be due 30 days prior to departure.

Regards,

B.J. Barber

Charter Sales Specialist

USA Coachlines

PH: 1-888-662-3380

FX: 1-888-352-1861

Email: info@usacoachlines.com

www.usacoachlines.com

USA Coachlines

5/12/2020 4:11 PM

To vicki allyourvacations.com

Hi,

The signed courtesy refund agreement stated that the refunds will be made within 90 days of signing. This is done because the job orders are subcontracted to other motorcoach carriers and to give them time to refund us so we can refund you. Being that this refund notice was signed in March, expect refunds to post in $900 increments no later than June. Please advise your client that this was a courtesy refund and nothing in the original agreement covers these situations. However, this is a unique situation due to the virus and we along with our motorcoach carriers are doing this as a courtesy.

Regards,

On May 12, 2020 1:23 PM vicki allyourvacations.com < [protected]@allyourvacations.com> wrote:

Good afternoon:

I am checking in again, to see how our refunds are coming along. We are awaiting 6 charges from Touch of Class Limousine, totaling $5, 380.00

We are awaiting 20 charges from Travel Service of America for a total of $17, 600.00

I have not heard one word about these refunds progressing. My client has had his credit tied up for a long time now. I don't believe it is unreasonable to request these refunds. We have been patient, but my client is getting upset now, and I completely understand.

Our total refund amount we are awaiting is $23, 200.00.

PLEASE ADVISE ASAP what progress has been made and what the next steps are.

Thank You for your time

Vicki Laskoski

All Your Vacations.com

[protected]/ [protected]@allyourvacations.com

Desired outcome: REFUND

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10:59 am EST
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USA Coachlines bad service/unethical behavior

I contracted with this company in April 2019 to provide bus service for a school group going to Los Angeles in August. Company charged me deposit and then final payment prior to date that was to be charged. Company then gave my credit card number to another company to charge me for the bus service. I got involved, settled issue with company that they were not authorized to give my credit card number to and took care of my customer. Company representative (BJ Barber) has been lying for over 4 months that they have submitted to their credit card company a credit to us for $2734.00 and they have not done so. Worst company I have ever dealt with in this industry. No trust, honesty or integrity.

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USA Coachlines have not refunded payment for charter services that were cancelled

The American Loggers Council enterd into an agreement to have USA Coachlines provide charter bus service at our annual meeting held last October in Seaside, Oregon. We were asked to submit a credit card to be placed onn file for a deposit for Charter #80619. The credit card was charged $2, 550 on 4/16/2018, charged again on June 5, 2018 for the same amount, and again on July 11, 2018 for the same amount again. We did manage to get our credit card company to stop payment for the last charge, but are still waiting for reimbursement for the first two billings and were told last August that becuase so much time had elapsed between the time the card was billed and the request to refund, they could not go back and give credit to our credit card account, but would send a reimbursement check.

We had difficulties communicating with a live representative from the company and decided to cancel the charter well ahead of the cut-off date on the contract in order to receive reimbursement. They still owe us $5, 100 and we have heard absolutely nothing from them.

We have attempted to contact them via phone, e-mail and yes, even certified mail, only to not receive any response, and the certified letter was returned as unclaimed.

There are a lot of things that we should have done when retaining the services of USA Coachlines, including a reference check and their rating with the BBB, but we did not. They sucked us in with lower quotes than competitors, only to rob our non-profit of $5, 100 without delivering any services.

I would think that there are laws that prohibit such unethical business practices.

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USA Coachlines poor charter service

submitting this complaint on behalf of :Pastor Malcolm Curne /Mt. Olive M.B. Church / Lexa, Ar. on Monday 8/20/2018 I began seeking charter services from a few charter services listed on line. received several quotes, however Mr. B. J. Barber USA Coachlines Charter Sales National was the one closet to our budget...initial quote given was $2840 for service Lexa, Ar to St. Louis Mo. So I contacted my contributors that was helping fund the charter, they wanted to rent vans, I was concern about the safety of passengers & driving of 4 vans traveling, so I then shared my concern again via e-mail with Mr. Barber...that our budget was really ballooned @ $2000 dollars max...he later submitted a charter figure of $2175...I went once again & voiced my concern with contributor's...they finally agreed & I contacted Mr. Barber once again... he sent contract & information pretaining to charter ...also advised how we could pay since charter was a short notification... We was all excited about our trip & compassionate service that we had received from Mr. Barber & USA Coachlines. However, a few days later on the morning of Sept. 5, 2018 our chairman of Deacon Board Bro. john H. Minor had a massive hear attack, was flown by helicopter from Helena Hosiptal to Baptist East Hospital Memphis...where he later died...about 10pm that night after coming to grip with what had happen I sent e-mail to Mr. Barber, requested a phone call which he did, I explain in detail what had just occurred & also advised Mr. Barber that Deacon Minor was one of our most devoted & strongest contributor of our church, & that his passing has just threw us into a tail spin, that I was well aware that we where not going to be able to go on charter trip. And I asked was it any consideration or compassion out there on behalf of USA Coachlines involving these unforeseen circumstances, he advised it would be no problem...payment had been totally submitted in the amount of $2175.00...two or more weeks passed I inquired no reply, finally he sent a e-mail advising that a refund was sent out on 9/8...Really this 10/1/2018 haven't received anything no correspondence from Mr. Barber nor USA Coachlines…...can anyone be honest & inform me what kind of Business Associates are we dealing with...… I like to consider our self as being dignified/honest/Christian/ that honest in our dealings & treating others in the manner we would like to be treated...Pastor Malcolm Curne

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USA Coachlines company canceled our 3 day pre-paid bus tour 4 days before our departure.

USA Coachlines had been paid in full & contracted in 2017 for a 3 day bus trip for 30 people for April 10-12, 2018. Only when emailed a confirmation of directions, on Friday April 6th, 4 days before we were due to leave Tuesday morning, did they reply the bus had mechanical problems and they were canceling. They refused to provide us with another bus and claimed to have issued a full refund. To date, no refund has been received.
We were able to obtain a bus from USA Coachways at 3 times the price. Their driver & service were excellent. We will be filing a suit against USA Coachlines for the refund if not received and for the difference in price we paid USA Coachways.

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Phone number

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usacoachlines.net

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