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CB Furniture Stores Art Van Furniture 6500 E 14 Mile Rd, Warren, MI, 48092, US
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Art Van Furniture
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Art Van Furniture

6500 E 14 Mile Rd, Warren, MI, 48092, US
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3:10 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Art Van Furniture - No replacement

We purchased a King size King Coil mattress from Art Van furniture in Michigan. Our salesperson told us Art Van owned the King Coil factory and if anything were to happen to the mattress it could be replaced. Soon after we started sleeping on the mattress, it started "caving" in. We called and Art Van sent out a guy with a measuring stick to assess the dent. He told us that we would never get the mattress replaced because the dent had to be a certain #of inches- the pillow top would always mask the actual condition of the mattress. You would have to lay on the bed to notice and that's not how they determine the condition of the mattress. I called (and wrote) Art Van again and all they did was send out another inspector w/ a ruler. We are going to have to through away this crappy mattress. We now live in Florida and Art Van is in Michigan- we will tell all our friends and family who still live in Michigan to never deal with Art Van again. You'd think after buying well over $8K of furniture from them over the years they would have at least replaced the mattress or given us a credit toward a different brand.

Read full review of Art Van Furniture and 11 comments
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Alex M
, US
May 17, 2020 3:40 pm EDT

We were ready to pick it up on March 23rd and Art Van closed the store because of pandemic.

It's May 11th stores are still closed we haven't received the furniture and they cashed her check.

Now I see online many other customers are having the same problem.

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K. prudhomme
, US
Mar 15, 2020 9:34 am EDT

Was told could I use my card during your liquidation. Went to purchase a substantial amount of furniture & was told no sales allowed using any Art Van cards. Let store quite angry. You need to say this before people show up to purchase from your store. Employees were also rude and mouthy.

long time customer ( Not Any more)

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CC@
, US
Dec 08, 2019 10:00 pm EST
Verified customer This comment was posted by a verified customer. Learn more

It has taken me sometime to come forward with this. I applied for a job at this location, I spoke with the manager several times I was excited about the in person interview. The manager came out and walked away. I waited an hour and the customer rep was sent to interview me and turned me down for the job. I left the store in tears. Ms. Clara Ewing

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CC@
, US
Dec 01, 2019 7:00 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Another male approached as I was walking to my car staring at me in an intimidating manners. I have never been treated as such it was devastating, demeaning and very discriminatory.

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KellyG 102030
, US
Nov 10, 2019 6:19 am EST

We bought this couch 3 years ago From Art Van and I can't believe the wear and tear..I have had couches that lasted a lot longer than that..this was obviously cheap quality..it's a shame we spent so much money on the items we bought through them. We are now going to go to Bobs furniture instead..

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Edward Pierce
, US
Aug 11, 2019 3:30 am EDT

I ordered a couch and loveseat online that said in stock now they call and said both are on back order. One us over a month wait. Why did they both say in stock. Then they tried to sell us a protection plan. They should throw that in for free or at least offer free delivery for the wait.
Edward Pierce

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Cathleen Bacarella
, US
May 29, 2019 3:58 am EDT

I noticed a big rip in the stitching of the corner end top cushion of the loveseat I ordered that needs to be fixed.

I bought this product on 8/12/2018

Invoice # [protected]

Thank you,
Cathleen Bacarella
[protected]

email: cmb2012@ymail.com

Thanks,
Cathy

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Cathleen Bacarella
, US
May 22, 2019 8:12 pm EDT

There is a large rip along the seams of the love seat I purchased with Art Van

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Cathleen Bacarella
, US
May 22, 2019 8:11 pm EDT

There us a large rip along the seam in the top left corner of my love seat.

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Gary Washburn
, US
Aug 20, 2018 6:26 pm EDT

I purchased a furniture set and was promised a new tv a few days later looking at my receipt i was charged $500 i made several complaints and received a different answer everytime they say they discount the furniture to get the free tv but i wrote down the price of every item i bought and it was never discounted when i checked out scammers

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