I recently went to Western Dental for some "routine work" (a temporary root canal) It showed in my X-Rays that I did not have infection but that I needed the work done to prevent any future pain. I have been to the dentist several times in the past and have had root canals done. After the procedure I felt like I was in more pain than usual. The next day I woke up in unbelievable pain and the left side of my face was swollen. I tried ice packs and tylenol but none of it was working. By the next day I was in so much pain that I couldn't sleep or eat. My face was so swollen that I looked like a chipmunk. So my boyfriend took me to the Emergency Room and they got me in the back almost immediatly. They ended up putting me on an IV with antibiotics because I had a really bad infection. I ended up being admitted to the hospital for 4 days, which is a huge sacrafice to me because I have 3 children and they dont allow children under the age of 12 to visit people in the hospital (due to the Swine Flu). I ALSO was not able to eat anything except jello and water. My boyfriend missed 3 days of work due to this because he didn't want to leave me there alone. How is it, you go to the dentist with no infection and leave with such a bad one that you end up in the hospital for the better part of a week?? Well now I have to go to the oral surgeon and have 2 teeth removed due to their ignorance. I am trying to get my money back from them, but who knows if that will ever happen. I will never enter that building again unless im there to get my money back. I do not recromend anyone ever go to Western Dental. They could land you in a hospital bed.
It all began in January when we suspected Western Dental of insurance fraud, so we went to talk to the manager and have her explain why they were billing my insurance (Delta dental) almost twice as much as my services cost. My husband and I had been patients there for a month and gotten a few cavities filled, cleaning, extraction and X rays.
They basically billed my insurance so much money for these services that they practically capped out our yearly insurance allowance.
These were fees for; CLEANING, 6 Fill ins, one extraction and X rays for my husband and I. We called the corporate 1800 number to ask management about the billing, so they told us to go to the Broadway Office in Tucson to talk to the Office manager. So we did and this took place sometime in February.
When we arrived and spoke to the office manager, she seemed very overwhelmed with her day so when we asked for answers about the billing she was very vague and shady with all her answers. Everything was so confusing I finally just wanted copies of everything on file. She then got extremely frustrated and refused to give us copies of our documents. The office manager asked us to leave and since we didn't have our documents we needed to stay. Since we didn't leave right away she ran off and called the cops making a big scene and yelling at us to leave in front of the staff and patients.
I left the property and called the regional manager to discuss the matter and that is when she said she was going to call the office manager and start the investigation. She promised to mail my documents and call us the following day; Its been 6 months and still have not heard from her.
I recently got a new dentist and need oral surgery, which has caused me to need these documents from western dental. These are documents that I already paid for with my insurance.
So on 6/16/09, I had to call the 1800 customer service number to see how I could finally obtain my documents and avoid calling the local office where the incident happened. Customer service instructed me I had no choice but to call the local office to get copies of the originals. I hesitated but IM in need of these documents because of health reasons, so I called and they told me to come in and pay a $25 fee and I can have the files. When I show up the next day(6/17/09), the front office assistant had X rays in hand and ready to give them to me, when the manager that had called the police on me previously saw me and denied me my personal documents, she then ran in her back office to call the police on me again. While she’s calling the police shes yelling at me and the front office assistant to go ahead and take my $25 payment and she will mail my documents to me and to get out. She then told another male employee to kick me out, so this male employee got inches from my face (Grecia Brenner) and told me he would physically remove me. I was fearful for my being and since there were several patients waiting in the waiting room I stood there and felt a little safer with my arms crossed and told the male employee to go ahead and touch me, I already knew in the back of my head that the police were on their way and that's when I stepped outside to wait on the police. The police then came and took everyone's statements. I had one witness on my side saying that I was polite asking for my files and that they denied it and made me leave. All the other “witnesses”, all Western dental employees, of course took managers side.
These statements gave the police officer no choice but to cite me for disorderly conduct.
I was so embarrassed and extremely upset that Western Dental would do this to me for only wanting documents that I still don't have after trying for 6 months. It seems as they are trying to cover something up.
IM in need of desperate help and I would appreciate it if someone could help out, because I still don't have the copies of all my records and NOW I have a criminal citation.
This has been really inconvenient and will cost me work time and pay, as well as attorney fees. I had no other choice but to go to Western Dental Broadway office to get my documents. Out of all the places in Tucson, they are the only ones to have my files.
The only response Western Dental has had:
The regional manager/corporate gave my husband and I the run around... Promising a phone call, an investigation, and to mail the documents I needed (x-rays and all billing documents). Also they have called the police on my husband and me twice because they are refusing to give us any documents. It’s been 6 months and I still have no records or X-rays. They continue to harass us with many phone calls, asking for payments since my insurance cut them off. We have told them every time they call to stop calling because of the “INVESTIGATION” that was supposable going on, but when we go in person they refuse to attend us and call the police.
My insurance is investigating their billing department and have yet to contact us, so we are still waiting on Delta Dental.
I have had severe pain caused by my impacted wisdom teeth that need to be removed immediately, but Western Dental has made that impossible for me to take care of since they are denying my records to us and my insurance is capped out with all their fees.
The total fees charged to my insurance are $2, 901.00. I have copies of my explanation of benefits as well as contracts with Western Dental with all these amounts. I also have made 2 payments of $100 to Western Dental. My husband and I have taken time off work and lives to deal with this matter at Western Dental. I have also received a citation for a criminal charge because of this company and their negligent way of operating a medical business. My impacted teeth need to be removed as soon as possible and it’s been hard to do that for the past 6 months since I can’t get records of my mouth and I can’t afford to pay my new dentist the fees to get new records and x- rays all over again.
My husband and I are good citizens who stay out of trouble. We recently moved to Tucson with our 6 year old son to start a new job and life.
These current events are horrible and unjustified and we believe it’s time to get justice.
Please someone recommend something I can do!!!