Massage Envy reviews and complaints 1
View all 555 complaintsMassage Envy - membership cancellation
I just sighed up for a membership for myself and decided to start the process of getting one for my husband. I signed up for my membership with my signature, my husband was not there so he never signed the contract. I never received a copy of my contract or was never explained the cancellation policy. My husband didn't w
Want the membership so I went in today and they refused to cancel it, how can it be legal if he never signed. I didn't know I had 3 days to cancel because I never got my paperwork.
I wanted one membership for both of us because I cannot afford two memberships, do she said I would have my massage one month then freeze my membership for the next month and my husband would have his massage the month mine was frozen and freeze his the next month. Seems way too hard to maintain.
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